THE WELCH COMPANY
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S U M M A R Y
DIARY: September 24, 2001 07:09 AM Monday;
Called Morris about recommending SDS for managing CITRIS project at UCB.
2...Intel Managing CITRIS Research Project, SDS Can Support Management
3...Knowledge Better Strategy than Ignorance to Avoid Accountability
4...Doing Just Enough to Get By Does Not Enable Discovering KM
5...Innovation Loop Prevents Discovery of Knowledge Management Technology
6...SDS Improves Management Because Design Refined by Experience
7...Overkill SDS Work Product is Out of Reach Beyond Grasp Sour Grapes
8...Innovation Loop Intelligence Save Time Money Too Difficult Overkill
9...KM Dilemma Lack of Experience Prevents Faith in Gaining Experience
10...Experience Overcomes Ignorance Fear Denial, Requires Leadership
11...Leadership Broader Vision Solves Innvoation Loop Enables Experience
12...Innovation loop needs leadership with broader vision.....
13...SDS Easier to Learn and Use Due to Integrating Commands
14...Agreement with Morris Rare on SDS Advantages and Benefits
15...Integrating Commands Makes SDS Easier to Learn and Use Due
16...Diligence Less Needed Using SDS for Command Control of Daily Work
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0201 - Intel Corporation
020101 - Mr. Morris E. Jones; Business Unit Manager
020103 - Cable Network Operation
0202 - Deneen Consulting
020201 - Mr. John Deneen
Action Items Not Tracked by Staff Using Microsoft Office Programs
Planet Only Person Who Can Meld Computer Architecture with Architectu
SDS Windows Version Market are People Ready?
Collaborate on SDS Refinement for Enterprise Management Like Morris C
SDS Fun Making Too Much Money to Invest Time for Improving Civilizati
Listening Improvement Needed to Make Conversation More Effective
Intelligence Write Endorsement for SDS Based on Typical Day Scenario
Tennenhouse, David VP Intel R&D Big Budget for Supporting Research
Intel Has Budget under David Tennenhouse to Manage Project at UC Berk
Jones, Morris Endorsement Requested
CITRIS Project at UC Berkeley Managed by David Tennenhouse VP Intel R
CITRIS Project at UC Berkeley Managed by David Tennenhouse VP Intel R
CITRIS Project at UC Berkeley Managed by David Tennenhouse VP Intel R
1715 - ..
1716 - Summary/Objective
171701 - Follow up ref SDS 97 0000, ref SDS 86 0000.
171703 - John Deneen proposed that Morris be approached about recommending that
171704 - SDS be considered for managing the CITRIS project that is sponsored by
171705 - UC Berkeley, and which Intel's Dave Tennenhouse is reported to have
171706 - been appointed to support. ref SDS 0 KD7M Called Morris. He was not
171707 - receptive to this initiative, ref SDS 0 5F6N, but explained factors
171708 - that make SDS effective for KM, and which prevent mainstream
171709 - development efforts from succeeding. ref SDS 0 NK4J He also cited
171710 - cultural barriers that require research to resolve in order to deploy
171711 - SDS, which could be grounds for supporting John's initiative.
171712 - ref SDS 0 XT5F
171714 - [On 010925 John Deneen submitted background on Tennenhouse.
171715 - ref SDS 98 0001
171717 - ..
171718 - [On 010928 submitted letter to Morris on this. ref SDS 99 0001
171720 - ..
171721 - [On 011006 called Morris to follow up. ref SDS A1 HMTX
171729 - ..
1720 - Progress
172101 - Intel Managing CITRIS Research Project, SDS Can Support Management
172103 - On 010921 submitted letter to Morris requesting that he endorse SDS
172104 - for intelligence support under current national security crisis,
172105 - ref SDS 97 LD6G, based on background in the same record dealing with
172106 - DCMA, ref SDS 97 0001, and SRI. ref SDS 97 ZF4G
172108 - ..
172109 - A second letter provided ideas for an endorsement, ref SDS 97 HA4G,
172110 - and offered to assist in preparing a draft. ref SDS 97 RB5O
172112 - ..
172113 - Saturday, John Deneen left a phone message explaining....
172115 - David Tennenhouse is VP R&D at Intel, and has a big budget for
172116 - supporting research at UC Berkeley on developing advanced
172117 - technologies.
172119 - David is formerly with DARPA.
172121 - ..
172122 - John proposes that Morris recommend SDS for managing Dave's project at
172123 - UC Berkeley.
172125 - ..
172126 - This could be accomplished by Morris sending the letter requested on
172127 - endorsing SDS to Dave, similar to Pat sending his letter recommending
172128 - SDS to SRI's CEO, Curt Carlson.
172130 - ..
172131 - John left his cell phone number to follow up....
172134 - 650 575 6169
172137 - ..
172138 - This morning I called and left word of having received John's message,
172139 - and will notify Morris about this idea.
172141 - ..
172142 - John called back, and we discussed his initiative.
172144 - ..
172145 - Explained that background limits likelihood Morris will contribute to
172146 - SDS. There has been a continuing distancing from SDS since 920215.
172147 - ref SDS 7 5820
172149 - ..
172150 - Guess there is no harm in trying again.
172152 - ..
172153 - Dave's DARPA connection has plusses and minuses. On 010426 Pat
172154 - Lincoln reported DARPA has lost confidence in KM. ref SDS 74 657O
172156 - ..
172157 - Therefore, make presentation for "intelligence" support, and not bring
172158 - up the "sore" subject of KM, even though properly presented KM is an
172159 - important goal for adding "intelligence" to management, as related in
172160 - POIMS. ref OF 1 EX5O In any case, to save time, just say here is an
172161 - SDS record on 001219 that explains and demonstrates a stronger form of
172162 - intelligence support, ref SDS 69 QT6F, using organization, analysis,
172163 - alignment, summary and feedback that is missing from current
172164 - management capability, as cited in the letter, ref DIP 2 PPTT, to DCMA
172165 - on 010920, ref SDS 95 0001, and citing the record on 980815 reporting
172166 - inadequate analysis afflicting US intelligence. ref SDS 34 1173
172168 - ..
172169 - Morris can cite....
172171 - Welch Management method on 911123. ref SDS 6 0477
172173 - Wayne's report on 010725. ref SDS 84 0001
172175 - Recommend that Dave click around for a few minutes on links in
172176 - the SDS records, and reach his own conclusion about SDS potential
172177 - for improving "intelligence" capability.
172179 - ..
172180 - Challenge is the same for Morris, as for Pat Lincoln at SRI, when
172181 - folks make a recommendation that says SDS adds "intelligence" to
172182 - management, then the people who get the recommendation say....
172185 - "Great! How long have you been using SDS?
172188 - ...as Pat noted on 010522. ref SDS 77 G36J SRI can fudge a little on
172189 - this by pointing to the record on 001017 listing a continuous history
172190 - of support for the OHS/DKR project. ref SDS 61 1575
172192 - ..
172193 - On 010517 Pat asked if he can learn SDS, so that was a step in the
172194 - right direction. ref SDS 76 SR9N
172196 - ..
172197 - We have moved in that direction by Pat having proposed SRI involvement
172198 - with SDS on several occasions with Curt Carlson, per telecon on
172199 - 010920. ref SDS 96 2C6F
172202 - ..
1725 - 2116
172601 - Called Morris and related John Deneen's idea, per above. ref SDS 0
172602 - IX3L
172604 - ..
172605 - We did not discuss progress on the endorsement letter requested last
172606 - Friday, 010921. ref SDS 97 HA4G
172608 - ..
172609 - Morris said he knows of David Tennenhouse, but does not work with him,
172610 - and so Morris would not feel comfortable recommending that David
172611 - consider SDS for managing the CITRIS project.
172612 - ..
172613 - One pitch Morris can make is that Dave's project with CITRIS is
172614 - "research," and research is needed on deploying SDS, per draft letter
172615 - for Pat to send to Curt Carlson. ref DIP 1 01XP
172617 - ..
172618 - Morris' analysis below explains why research is needed to deploy
172619 - software that improves productivity, earnings and stock prices,
172620 - ref SDS 0 XT5F, when this is not needed for software that provides
172621 - entertainment, as Morris reported on 970116, ref SDS 26 I14O, and Dave
172622 - Vannier confirmed on 970603. ref SDS 28 4486
Synergy SDS Experience Using SDS Drives Improvement Technology Theor
590401 - ..
590402 - Knowledge Better Strategy than Ignorance to Avoid Accountability
590403 - Doing Just Enough to Get By Does Not Enable Discovering KM
590404 - Innovation Loop Prevents Discovery of Knowledge Management Technology
590405 - SDS Improves Management Because Design Refined by Experience
590407 - Follow up ref SDS 83 L25K.
590409 - Morris pointed out this evening that SDS improves management where
590410 - others have failed, (e.g., Oracle, Microsoft, per Larry Ellison's
590411 - report on 970222, ref SDS 27 3967, and IBM, per the article reviewed
590412 - on 001130, ref SDS 66 F26K), because commercial software is created by
590413 - engineers for other people to use, while SDS has been continually
590414 - refined by feedback from daily experience using SDS by the developer
590415 - for a new way of working, noted by Morris on 911123. ref SDS 6 0477
590417 - ..
590418 - Morris made a similar point reported on 950710, ref SDS 16 LV9O,
590419 - reviewing Landauer's book that discussed "User Centered Design."
590420 - ref SDS 16 6403 SRI's proposal in 1962 planned for Doug Engelbart's
590421 - team to augment intelligence of computer programmers through synergy
590422 - between experience and self-interest dynamics. On 000324 Doug
590423 - discussed using this method for development of an OHS/DKR Knowledge
590424 - Management capability. ref SDS 48 6992 It was resisted, however, in
590425 - various ways, as reviewed the year before on 991222. ref SDS 44 KL6N
590426 - and see specifically ref SDS 44 MF4N Below, analysis shows people on
590427 - the job are too busy using existing methods and fixing problems from
590428 - wasting time and money, so there is not enough time to explain, study
590429 - and gain experience for understanding a new way of working.
590430 - ref SDS 0 UQ3J
590432 - ..
590433 - On 951228 Morris noted advantages of SDS design based on a full-screen
590434 - editor that makes thinking through writing more efficient than using
590435 - traditional wordprocessing technologies. ref SDS 20 S47O
590437 - [On 020110 Morris reports Microsoft programs improve management
590438 - better than SDS, but people use only 5% of the features.
590439 - ref SDS B0 CK4K
590441 - ..
590442 - [On 020531 Mike Poremba creating Java outline program notes SDS
590443 - optimized for management with efficient usability of
590444 - functionality, ref SDS C2 5M3G; dates make sense of complex
590445 - information so links are comprehensible, ref SDS C2 OP7M, SDS
590446 - support for timely analysis to aid human thinking is difficult
590447 - to achieve; DOS enables working at the speed of human thought.
590448 - ref SDS C2 5W9J
590450 - ..
590451 - [On 020611 proposal on agreement with Jerry Nord incorporates
590452 - the practice of keeping a diary learning to use SDS in order to
590453 - develop experience for improving SDS. ref SDS C5 H45F
590455 - ..
590456 - [On 030823 Gary augments design feedback process Morris
590457 - cites today of refining SDS for making good management fast and
590458 - easy to save time and money. ref SDS C7 PJ4G
590460 - ..
590461 - [On 030108 Morris reports to Gary that SDS improves memory and
590462 - analysis that leverages insight makes using the SDS record for
590463 - remembering accurately better than forgetting. ref SDS C8 KR6X
590465 - ..
590466 - [On 040404 Gary says Morris' support for SDS powerful enabling
590467 - force that is difficult to replicate, illustrated by Lockheed's
590468 - reputation for innovation. ref SDS D0 WS69
590470 - ..
590471 - [On 040404 Gary reports that SDS design is difficult to reverse
590472 - engineer after using SDS for a year. ref SDS D0 PRWV
590474 - ..
590475 - [On 040802 Gary cites John Maloney website supports SDS
590476 - development process using experience to drive theory.
590477 - ref SDS D1 NF5J
590479 - ..
590480 - [On 070904 Gary Johnson cites need for "testbed" software
590481 - platform to experiment developing Knowledge Management support
590482 - based on feedback from routine use for accomplishing daily
590483 - work. ref SDS D2 DV4R
590485 - ..
590486 - [On 080206 Morris asks how SDS enables creating so many links
590487 - with precision access in email when other technologies that
590488 - everybody else uses prevent creating any links. ref SDS D3 R67J
590490 - ..
590491 - [On 091219 0600 Doctor Mark Ratcliffe with UCSF reports
590492 - developing software for the VA by applying experience providing
590493 - medical case management. ref SDS D4 Z993
590495 - ..
590496 - Morris' analysis today seems to revise the opinion on 010720 that
590497 - Microsoft programs improve management better than SDS, if only people
590498 - changed their attitude and worked harder to use more features.
590499 - ref SDS 83 XM5F On 001126 the OHS/DKR team proposed this solution
590500 - rather than use SDS to learn Knowledge Management by doing Knowledge
590501 - Management. ref SDS 65 4E3X At that time, Grant Bowman noted that
590502 - good management is too hard using tools everybody likes. ref SDS 65
590503 - B15I Over the ensuing 10 months or so there is no evidence that even
590504 - the most dedicated people have realized this objective to work harder
590505 - using information technology for performing good management. This
590506 - aligns with research on 000307 showing that managing knowledge with
590507 - conventional methods is a lot of hard work. ref SDS 47 5182
590509 - [On 020610 John Maloney said positioning SDS, POIMS and Com
590510 - Metrics in the KM space is challenging. ref SDS B7 N16F
590512 - ..
590513 - [On 021108 Bill Gates planning to develop integrated tools for
590514 - better productivity. ref SDS C1 EFBE
590516 - ..
590517 - The integrated design Morris cited on 890809 that makes SDS powerful,
590518 - ref SDS 3 2079, takes a long time to design and create in a way that
590519 - strengthens harmony performing related tasks quickly and accurately,
590520 - as noted in POIMS. ref OF 1 8559 Discovering an effective design is
590521 - often an accident, as explained on 990305. ref SDS 35 KV81 New
590522 - problems occur everyday where something does not work well, or you
590523 - discover that in order for two things to work well together another
590524 - feature is needed, or the design needs to be different, etc. You then
590525 - have to stop doing work people are paying to have performed, and fix
590526 - the tools so the work can be done more efficiently. This causes
590527 - stress from fear of not meeting the needs of immediate customers, or
590528 - not satisfying obligations at home by incurring long work days. Not
590529 - everyone is willing to do this even to discover an effective design.
590530 - However, after many years, the number of new problems gradually
590531 - declines, as the design becomes refined into a smoothly working tool,
590532 - so that after 20 years the thing works well.
590534 - ..
590535 - [On 030524 need for synergy between design, development and use
590536 - discussed with Gary. ref SDS C4 QL6L
590538 - ..
590539 - The challenge was framed by Intel engineers interviewed for an article
590540 - published in Byte magazine that was reviewed on 910418....
590542 - People are going to really think through some of these scenarios
590543 - of what people do, and what kinds of technologies have to be
590544 - integrated into a PC to really make everybody more productive and
590545 - (do) less drudgery work on their computers. And I think there's
590546 - a lot to be done in the world of software. ref SDS 4 UT7F
590548 - ..
590549 - You have to be deeply engaged in management work everyday in order to
590550 - discover scenarios that need to be integrated for better productivity,
590551 - and you need to be using tools that don't work well in the beginning
590552 - in order to identify implementation problems that need to be solved.
590553 - A software engineer writing code does not encounter these scenarios
590554 - that enable discovering what needs to be programmed. If you are a
590555 - manager who encounters scenarios that require support, you do not have
590556 - time nor skills to create the support. Programmers and managers can
590557 - talk about what is needed, but realization of needs are fleeting.
590558 - Most managers do not invest time thinking about the process of
590559 - managing. They are thinking about getting things done so they can go
590560 - to lunch, go home or go to a seminar. They are not thinking about the
590561 - process of thinking that enables them to get things done, and they are
590562 - not willing to use tools that don't work well in order to discover how
590563 - to create tools that work better. It is a Knowledge Management
590564 - dilemma.
590566 - [On 010913 Eric Armstrong reported SDS linking adds value to
590567 - history. ref SDS 91 1U3O
590569 - ..
590570 - [On 010916 Eric Armstrong reported SDS enables amazing memory
590571 - using methods that obviously work. ref SDS 92 0001
590573 - ..
590574 - [On 011211 Morris noted again that SDS works better than other
590575 - methods for creating and accessing organizational memory.
590576 - ref SDS A8 VM9M
590578 - ..
590579 - [On 020130 Morris' letter says denial prevents people from using
590580 - SDS to improve management. ref SDS B1 OV7J
590582 - ..
590583 - [On 020301 Mike Poremba is a software engineer interested in SDS.
590584 - ref SDS B2 DY3N
590586 - ..
590587 - [On 020608 Dave Snowden reported research at IBM shows KM has
590588 - failed to meet expectations. ref SDS B6 ZN6I
590590 - ..
590591 - This seems to clarify discussion on 010720 that SDS capability, which
590592 - exceeds Microsoft, is "overkill." ref SDS 83 JG6M
590594 - [On 011003 using popular information technology causes a hopeless
590595 - quagmire that paralyzes productivity. ref SDS A0 EC5N
590597 - [On 011015 people feel SDS is overkill because SDS work product
590598 - seems beyond reach, using popular information technology.
590599 - ref SDS A3 E35F
590601 - ..
590602 - On 910418 Intel reported that, in order for computers to improve
590603 - management, software programmers have to think through scenarios that
590604 - integrate tasks. ref SDS 4 UT7F
590606 - [On 011006 Gary seems to concur with this analysis based
590607 - on his experience working at Aerospace company, Motorola and Rockwell.
590608 - ref SDS A2 TC6O
590610 - ..
590611 - On 951011 Morris noted engineers don't know what to program that
590612 - improves management. ref SDS 19 1341 Since engineers do not use
590613 - computers for managing the work, pointed out on 890809, ref SDS 3
590614 - 6993, efforts to develop software for management do not get timely
590615 - feedback that refines integration, which is essential for effective
590616 - management, KM, etc. see POIMS, ref OF 1 8559 Since complex software
590617 - is not effective initially, people hope that merely remembering the
590618 - gist of things and using conventional, discrete programs is good
590619 - enough to get by, because it is faster and easier than trying to get
590620 - engineers, who are isolated from access by customers, to understand
590621 - and implement improvements that make management software useful.
590623 - [On 020608 Dave Snowden reported research at IBM shows KM has
590624 - failed to meet expectations. ref SDS B6 ZN6I
590626 - ..
590627 - On 911123 Morris noted SDS is a new way of working that integrates key
590628 - management tasks. He said nobody else works this way. ref SDS 6 0477
590630 - ..
590631 - Communication Metrics provides a coherent theory of management based
590632 - on the innate human intelligence "process" that has eluded discovery
590633 - since the 17th century, reported on 000716. ref SDS 54 7838 On 931130
590634 - Drucker reports everybody else has given up on improving communication
590635 - because the process is too complex. ref SDS 10 3851
590637 - ..
590638 - Morris' analysis today supports the record on 000425 showing SDS has a
590639 - secret design for Knowledge Management. ref SDS 50 0480
590641 - ..
590642 - Feedback that enables synergy between use and development of SDS is an
590643 - essential ingredient, as reported at....
590645 - 1. Landauer's book "The Trouble with Computers," reviewed on
590646 - 950710. ref SDS 16 3375
590648 - 2. 000106 programmers need synergy from using technology to
590649 - develop effective software for management. ref SDS 45 8V4F
590651 - ..
590652 - 3. 000326 Doug Engelbart proposed synergy from engineers using KM
590653 - in order to learn how to create KM technology. ref SDS 49 5972
590654 - This proposal reflected SRI's 1962 proposal which was prepared
590655 - by Doug, reviewed on 991222. ref SDS 44 KL6N Opportunity to
590656 - do this was offered on 001121. ref SDS 64 XU8I On 001126
590657 - OHS/DKR team wanted to learn KM by using IT with greater
590658 - diligence. ref SDS 65 QW8I
590660 - ..
590661 - 4. 010313 discussing synergy between doing KM and creating useful
590662 - technology. ref SDS 71 C35N
SDS Useful Capability Explained in POIMS
Software Engineers Don't Know How to Design Programs that Enable Comp
Unique Design because Faith Needed to Try SDS New Way of Working Peop
Leadership Luck Only Solution Innovation Loop Counterintuitive Progra
Nobody Uses Software the Way SDS Improves Management New Way Working
AW0801 - ..
AW0802 - Overkill SDS Work Product is Out of Reach Beyond Grasp Sour Grapes
AW0803 - Innovation Loop Intelligence Save Time Money Too Difficult Overkill
AW0804 - KM Dilemma Lack of Experience Prevents Faith in Gaining Experience
AW0806 - Morris said today that nobody uses software the way SDS is used to
AW0807 - capture the record of organizational memory for analysis, strategy,
AW0808 - planning, and performance of daily work, confirming earlier comments
AW0809 - on 010425 that SDS is a "utopia" because everything is in the right
AW0810 - place at the right time. ref SDS 72 EP7F This aligns with comments on
AW0811 - 001126 from engineers working on the OHS/DKR project sponsored by SRI,
AW0812 - saying SDS capabilities cannot be accomplished with other technologies
AW0813 - and methods. ref SDS 65 W18L On 911123 Morris reported that SDS is a
AW0814 - new way of working because other people don't work this way.
AW0815 - ref SDS 6 0477 The firepower that lifts ability to think, remember
AW0816 - and communicate using SDS, per above, ref SDS 0 NK4J, was reviewed on
AW0817 - 950204. ref SDS 13 4995 At that time, Morris asked what's a "metric"
AW0818 - for communication? ref SDS 13 0937
AW0820 - [On 020110 Morris reports Microsoft programs improve management
AW0821 - better than SDS, but people use only 5% of the features.
AW0822 - ref SDS B0 CK4K
AW0824 - ..
AW0825 - [On 020531 Mike Poremba creating Java outline program notes
AW0826 - SDS optimized for management with efficient usability of
AW0827 - functionality, ref SDS B5 5M3G; dates make sense of complex
AW0828 - information so links are comprehensible, ref SDS B5 OP7M, SDS
AW0829 - support for timely analysis to aid human thinking is difficult
AW0830 - to achieve; DOS enables working at the speed of human thought.
AW0831 - ref SDS B5 5W9J
AW0833 - ..
AW0834 - [On 020820 Murray Altheim says nobody can create links in seconds
AW0835 - using conventional technology, indicating SDS design is unique
AW0836 - capability and so seems beyond reach.
AW0838 - ..
AW0839 - [On 030520 others must release the "genie" to spread the power
AW0840 - of knowledge through disciples who spread the word wide as the
AW0841 - waters, because the genie does not have the power to open the
AW0842 - bottle. ref SDS C3 OH73
AW0844 - ..
AW0845 - [On 030108 SDS improves memory adding insight to analysis that is
AW0846 - better than forgetting. ref SDS C8 KR6X
AW0848 - ..
AW0849 - [On 040404 Gary reports that SDS design is difficult to reverse
AW0850 - engineer after using SDS for a year. ref SDS D0 PRWV
AW0852 - ..
AW0853 - [On 091219 0600 Doctor Mark Ratcliffe with UCSF reports
AW0854 - developing software for the VA by applying experience providing
AW0855 - medical case management. ref SDS D4 Z993
AW0857 - ..
AW0858 - Research on 000307 reported that capturing and organizing the record
AW0859 - for Knowledge Management is a lot of hard work without SDS. Later on
AW0860 - 010221 Michael Zack's paper reports a number of different roles are
AW0861 - needed to accomplish Knowledge Management without SDS. ref SDS 70 YG8K
AW0863 - [On 010913 Eric Armstrong reported SDS linking adds value to
AW0864 - history. ref SDS 91 1U3O
AW0866 - ..
AW0867 - [On 010916 Eric Armstrong reported SDS enables amazing memory
AW0868 - using methods that obviously work. ref SDS 92 0001
AW0870 - ..
AW0871 - [On 011105 Jeff Conklin cited SDS unique ability to support
AW0872 - organizational memory. ref SDS A5 4S6H
AW0874 - ..
AW0875 - [On 011006 Gary seems to concur with this analysis based
AW0876 - on his experience working at Aerospace company, Motorola and Rockwell.
AW0877 - ref SDS A2 TC6O
AW0879 - ..
AW0880 - [On 011211 Morris noted again that SDS works better than other
AW0881 - methods for creating and accessing organizational memory.
AW0882 - ref SDS A8 VM9M
AW0884 - ..
AW0885 - [On 020107 Morris said SDS slips through the cracks of other
AW0886 - software and methods. ref SDS A9 M18J
AW0888 - ..
AW0889 - [On 020301 Mike Poremba comments that no other tools or methods
AW0890 - enable SDS work product for organizational memory. ref SDS B2
AW0891 - UU6L
AW0893 - ..
AW0894 - [On 020610 John Maloney said positioning SDS, POIMS and Com
AW0895 - Metrics in relation to other products and methods on a proven
AW0896 - template for the KM space is challenging. ref SDS B7 N16F
AW0898 - ..
AW0899 - [On 020822 John Maloney reports products and methods on a proven
AW0900 - template for KM are simplistic information technology gadgets
AW0901 - that are not KM solutions. ref SDS B8 JT5O
AW0903 - ..
AW0904 - On 010917 Eugene Kim is capturing organizational memory using "dialog
AW0905 - mapping," and reports the work is slow because the tools he developed
AW0906 - take a lot of time to do the work, ref SDS 94 4J4J, confirming the
AW0907 - prior report on 010916 by Eric Armstrong. ref SDS 93 4J4J
AW0909 - ..
AW0910 - On 960406 Morris related industry practices that cause delay, extra
AW0911 - cost, and personal trauma because people cannot find things when
AW0912 - needed on the computer. ref SDS 21 4249
AW0914 - ..
AW0915 - This aligns with Morris' point on 950223 that people need faith in the
AW0916 - power of knowledge, from a life experience like "Rod," in order to be
AW0917 - diligent investing time to create organizational memory, ref SDS 14
AW0918 - 3003, that strengthens "listening." On 890809 Morris explained better
AW0919 - listening is essential to save time and money, ref SDS 3 126J, but
AW0920 - people won't listen because "utopia" seems out of reach; it takes too
AW0921 - much time to save time and money using technology everybody likes, at
AW0922 - the time people have to decide to invest time for creating knowledge,
AW0923 - or relying solely on impressions from information. ref SDS 3 SL6J It
AW0924 - is a KM dilemma that people resolve by deciding that good management
AW0925 - to listen, understand and follow up accurately and on time is
AW0926 - "overkill."
AW0928 - [On 011015 SDS records are so good they overwhelm people into
AW0929 - believing the work product is beyond reach, so they give up and
AW0930 - say intelligence is overkill. ref SDS A3 E35F
AW0933 - ..
AW0934 - Experience Overcomes Ignorance Fear Denial, Requires Leadership
AW0935 - Leadership Broader Vision Solves Innvoation Loop Enables Experience
AW0937 - Max Blodgett noted on 960924 that people need experience with SDS work
AW0938 - product in order to discover benefits of working "intelligently,"
AW0939 - ref SDS 24 4454, as explained in POIMS. ref OF 1 1X6G On 990305
AW0940 - reviewed why it takes a long time for good ideas to become accepted.
AW0941 - ref SDS 35 KV81
AW0943 - ..
AW0944 - [On 020608 Dave Snowden reported research at IBM shows KM
AW0945 - has failed to meet expectations. ref SDS B6 ZN6I
AW0947 - ..
AW0948 - [On 040404 Gary reports that SDS design is difficult to
AW0949 - reverse engineer after using SDS for a year. ref SDS D0 PRWV
AW0951 - ..
AW0952 - The secret of SDS for converting information into knowledge under
AW0953 - Morris' observation that other software is not used for capturing and
AW0954 - managing organizational memory, per above, ref SDS 0 XT5F, and noted
AW0955 - by Jeff Conklin in a letter on 011105, ref SDS A5 4S6H, presents a
AW0956 - knowledge management dilemma, i.e., an innovation loop that blocks
AW0957 - progress on advancing from information to knowledge because....
AW0959 - ..
AW0960 - a. Technology for organizational memory of daily work history is
AW0961 - hard to create for reasons set out above. ref SDS 0 NK4J Since
AW0962 - it takes a lot more time and diligence to create organizational
AW0963 - memory using popular information technology (IT), noted by Bill
AW0964 - DeHart on 000709, ref SDS 53 1029, people never discover the
AW0965 - value of performing the work. Despite calls for greater
AW0966 - diligence using IT to create organizational memory, reported on
AW0967 - 001126, ref SDS 65 BY4K, this never actually occurs, so
AW0968 - discovery and learning never occurs, because it takes faith in
AW0969 - the beginning to make the effort, as noted by Morris on 950223.
AW0970 - ref SDS 14 3003 Absent expending the effort to gain
AW0971 - experience, people are therefore unable to make the mental
AW0972 - connections between productivity and investing time to build,
AW0973 - grow, preserve and apply the connections that drive
AW0974 - understanding knowledge of cause and effect.
AW0976 - ..
AW0977 - Instead, people think of productivity as doing less paperwork,
AW0978 - which is excused as "expediting" to get things done, so they
AW0979 - can go home. This results in overlooking and making the wrong
AW0980 - connections based on whatever pops into the mind at the moment
AW0981 - due to near term events.
AW0983 - ..
AW0984 - At home, parents read the story of Hansel and Gretle to their
AW0985 - children, but do not apply the lesson learned from the story on
AW0986 - linking back to maintain an audit trail for traceability to
AW0987 - original sources, called out by ISO requirements reviewed on
AW0988 - 950721. ref SDS 17 1740 The lesson in the story for alignment
AW0989 - is not applied on the job to quickly find the way back home to
AW0990 - accurately remember alignment, because tools people have
AW0991 - learned to use are not ergonomically designed to maximize
AW0992 - productivity converting information into knowledge.
AW0994 - ..
AW0995 - SDS user interface provides efficient usability, explained in
AW0996 - POIMS. ref OF 1 6M5H This turns the structure for Knowledge
AW0997 - Management into a useful tool for people, noted by Jack Park on
AW0998 - 001130. ref SDS 67 H17O DOS limitations of "structure" makes
AW0999 - SDS support for structured analysis, fast and easy. However,
AW1000 - SDS responsiveness that aids human thought is difficult to
AW1001 - accomplish with tools designed for ease of learning, and
AW1002 - optimized for creating information that looks good, elevating
AW1003 - form over substance, per Landauer, reviewed on 950710,
AW1004 - ref SDS 16 3P6G, and explained in POIMS. ref OF 1 0959 On
AW1005 - 951228, Morris noted that a full screen editor is more useful
AW1006 - for supporting the structure required for management than using
AW1007 - wordprocessing software. ref SDS 20 S47O
AW1009 - ..
AW1010 - [On 020531 Mike Poremba creating Java outline program notes
AW1011 - SDS optimized for efficient usability of program functions,
AW1012 - ref SDS B5 5M3G; dates make sense of complex information so
AW1013 - links are contextually comprehensible, ref SDS B5 OP7M, SDS
AW1014 - support for timely analysis to aid human thinking is hard
AW1015 - to achieve; DOS enables working at the speed of human
AW1016 - thought. ref SDS B5 5W9J
AW1018 - ..
AW1019 - Without tools optimized, i.e., fast and easy, for knowledge
AW1020 - work, limited time forces people to avoid capturing the story
AW1021 - of daily work and creating connections to save time later
AW1022 - finding critical information when needed. The report on 010916
AW1023 - says people cannot find anything. ref SDS 93 KA6H Too many
AW1024 - people are having too many problems finding things, causes
AW1025 - productivity, earnings and stock prices to fall, reported on
AW1026 - 001207. ref SDS 68 0001 SDS makes capturing organizational
AW1027 - memory fast and easy so that people can find information
AW1028 - quickly, when needed. But, without experience, nobody has
AW1029 - faith using good management. Without faith, nobody gains
AW1030 - experience to discover technology changes paradigms, reviewed
AW1031 - on 960612, ref SDS 22 1368, (also called "attitudes" -
AW1032 - discussed on 990505. ref SDS 36 QU4F) An innovation loop
AW1033 - blocks progress until enabling forces evolve conditions and
AW1034 - leadership that empower people to make an effort that
AW1035 - transcends the established paradigm of "paperwork slows
AW1036 - productivity," with a new paradigm that "intelligence improves
AW1037 - earnings." It all depends on enabling forces aligning
AW1038 - technology and leadership, i.e., it depends on luck, as related
AW1039 - on 990305. ref SDS 35 KV81
AW1041 - [On 011003 Eric Armstrong reported productivity is paralyzed
AW1042 - by a hopeless quagmire of information overload using
AW1043 - technology he likes. ref SDS A0 EC5N
AW1045 - ..
AW1046 - [On 011120 discussed with Doug Engelbart enabling forces
AW1047 - forming for advancing from IT to a culture of knowledge.
AW1048 - ref SDS A6 H67I
AW1050 - ..
AW1051 - [On 011210 Buckminster Fuller contends established culture
AW1052 - takes 50 years to adopt improvement. ref SDS A7 R66K
AW1054 - ..
AW1055 - [On 040404 Gary reports that SDS design is difficult to
AW1056 - reverse engineer after using SDS for a year. ref SDS D0
AW1057 - PRWV
AW1059 - ..
AW1060 - b. Merely creating a good record of organizational memory, like an
AW1061 - encyclopedia, reviewed on 940510, ref SDS 11 8403, has limited
AW1062 - use by itself. For example, people use the record of daily
AW1063 - work for lessons learned, derived from case studies by
AW1064 - professionals like lawyers and historians. Lawyers conduct
AW1065 - careful inquiry to investigate and discover causation based on
AW1066 - a static record long after events occurred, typically years
AW1067 - later. Formal history is written decades and centuries after
AW1068 - events occur. In both cases study and analysis is far removed
AW1069 - from the arena where action is needed. Sometimes discovery,
AW1070 - history, and lessons learned can influence planning and policy
AW1071 - in the form of new paradigms, rules, regulations and laws.
AW1072 - Even when policy, laws and regulations are enacted to implement
AW1073 - lessons learned, the mental disconnect between actual work and
AW1074 - official guidance is often blurred by the pace and complexity
AW1075 - of events that prevents effective application, as related Bob
AW1076 - Johnston, reported on 970107. ref SDS 25 4953
AW1078 - [On 020504 FAR regulations reflect good management practice
AW1079 - learned from hard won lessons managing work for hundreds,
AW1080 - even thousands of years, yet is largely ignored because
AW1081 - people lack tools for maintaining alignment in the "fog of
AW1082 - war" on the job every day. ref SDS B3 NS6F
AW1084 - ..
AW1085 - [On 030120 review adding "intelligence" to the record of
AW1086 - organizational memory that converts information into
AW1087 - knowledge. ref SDS C2 5P73
AW1089 - ..
AW1090 - SDS applies organizational memory for a practice of "concurrent
AW1091 - discovery" to grow critical knowledge of cause and effect in
AW1092 - time to be effective avoiding mistakes and seizing opportunity,
AW1093 - explained on 960620. ref SDS 23 1101 Adding "intelligence" to
AW1094 - "connect the dots" occurs not a century later, not a dacade
AW1095 - later, nor even a year later, but day-to-day, hour-by-hour,
AW1096 - minute-by-minute to guide daily work, illustrated by the record
AW1097 - on 970107. ref SDS 25 4953 The design that converts
AW1098 - traditional "paperwork" into useful "intelligence" for saving
AW1099 - time and money is a secret of SDS, as set out in the record on
AW1100 - 000425. ref SDS 50 0480 On 001130 Jack Park noted that SDS has
AW1101 - the right structure for knowledge, and an interface that makes
AW1102 - the structure useful for people. ref SDS 67 H17O Later on
AW1103 - 010425, Morris found that SDS use cases are a "utopia" compared
AW1104 - to daily management practice using other methods. ref SDS 72
AW1105 - EP7F On 010916 Eric Armstrong reported that SDS enables
AW1106 - amazing memory with mechanisms that obviously work. ref SDS 92
AW1107 - 0001 The critical difference between writing everything down
AW1108 - as unnecessary "overkill," reported on 950204, ref SDS 13 5932,
AW1109 - and a "utopia" reported on 010425, shows the power of the
AW1110 - microcosm to manage lower levels of organic structure. This
AW1111 - core process adds "intelligence" that converts information into
AW1112 - knowledge. see NWO, ref OF 6 MY6H and POIMS. ref OF 1 6649
AW1114 - ..
AW1115 - On 990527 Morris cited powerful cultural forces that prevent
AW1116 - improvement at big organizations. ref SDS 38 1233 Cultural
AW1117 - forces grow demand for wordprocessing to improve the appearance
AW1118 - of documents by empowering people with publishing tools. This
AW1119 - marketing dynamic conflicts with Drucker's call on 991025 for
AW1120 - technology to routinize good management by supporting cognitive
AW1121 - science aimed at improving the ability to think, remember and
AW1122 - communicate. ref SDS 43 0785 Making appearance the top
AW1123 - priority for sales, prevents people from discovering the power
AW1124 - of technology to aid thinking with the structure of an editor,
AW1125 - noted by Morris on 951228 ref SDS 20 S47O
AW1127 - [On 020930 letter to Morris reviews cultural drift away
AW1128 - from accurate communications because improved information
AW1129 - technology for capturing the record eliminates human mental
AW1130 - metrics that expand span of attention and verify accuracy.
AW1131 - ref SDS C0 A53Q
AW1133 - ..
AW1134 - [On 040404 Gary reports that SDS design is difficult to
AW1135 - reverse engineer after using SDS for a year. ref SDS D0
AW1136 - PRWV
AW1138 - ..
AW1139 - c. Software for organizational memory and adding intelligence for
AW1140 - producing knowledge requires integrating a critical mass of
AW1141 - common tasks, ref OF 1 2688, that lift civilization by
AW1142 - enhancing alphabet technology. ref OF 1 ER3G People resist
AW1143 - because the alphabet has been a stable technology for thousands
AW1144 - of years. After learning the mechanics in the first few years
AW1145 - of grade school at the age of 6 - 8, nobody has occassion to
AW1146 - think about connectionist theory that underlies the practice of
AW1147 - literacy. People gain familiarity with documentation, filing,
AW1148 - cross-referencing, and footnotes for accuracy (alignment), but
AW1149 - use occurs so infrequently, ref OF 5 T46O that nobody ever has
AW1150 - reason to think about additional dimensions for chronology,
AW1151 - context, and connections that leverage intelligence, called out
AW1152 - in POIMS. ref OF 4 8555
AW1154 - ..
AW1155 - d. On 010221 Michael Zack's article lists a wide range of skills
AW1156 - and roles to do Knowledge Management without SDS. ref SDS 70
AW1157 - YG8K Integrated tasks present a complex learning effort,
AW1158 - explained on 000921, ref SDS 57 0FU3, that exceeds the 20
AW1159 - minutes people are willing to invest for improving
AW1160 - productivity, earnings and stock prices, reported on 890809.
AW1161 - ref SDS 2 5U6K People fear investing more time to learn will
AW1162 - be lost because technology is not stable; a week later, a year
AW1163 - later changes nulify investment in learning, reported on
AW1164 - 000921. ref SDS 57 AF3L Failure to learn prevents creating
AW1165 - organizational memory, as we discussed on 890809. ref SDS 3
AW1166 - 2079
AW1168 - [On 020608 Dave Snowden reported research at IBM shows KM
AW1169 - has failed to meet expectations. ref SDS B6 ZN6I
AW1171 - ..
AW1172 - e. People fear knowledge more than ignorance because they believe
AW1173 - organizational memory brings accountability, explained on
AW1174 - 980405, ref SDS 33 5065, and cited by Morris on 990527.
AW1175 - ref SDS 38 1233 This presents an innovation loop that prevents
AW1176 - improving the work, because people have greater confidence in
AW1177 - covering up to avoid accountability, than in working
AW1178 - effectively to avoid mistakes that bring accountability.
AW1179 - Training can teach how to produce a useful record that protects
AW1180 - confidentiality, e.g., it does not have to be created all at
AW1181 - once, as reported on 001219. ref SDS 69 OW6M Training can
AW1182 - teach it is not necessary to write everything down in order to
AW1183 - improve the work, reviewed on 010828. ref SDS 89 T55L However,
AW1184 - only experience overcomes fear that causes overwhelming desire
AW1185 - for bad management.
AW1187 - ..
AW1188 - f. Laziness makes people content in the moment to do just enough
AW1189 - to get by, couched in positive excuses like....
AW1191 - expediting......................... 940628, ref SDS 12 0550
AW1192 - avoid overkill..................... 890324, ref SDS 1 LZ5F
AW1193 - avoid duplication.................. 890809, ref SDS 3 5930
AW1194 - avoid paperwork.................... 990527, ref SDS 38 074D
AW1195 - just do technology, no analysis.... 990525, ref SDS 37 0966
AW1196 - bored using good management........ 990625, ref SDS 40 4914
AW1198 - ..
AW1199 - Laziness was reviewed recently on 010908. ref SDS 90 0001
AW1201 - ..
AW1202 - Fools gold creates desire to take the wrong path because it
AW1203 - looks fast and easy, explained in a letter, ref DIP 5 HH5K, on
AW1204 - 001004. ref SDS 60 WV4K Similarly, laziness causes
AW1205 - overwhelming desire for bad management using spontaneous,
AW1206 - stream-of-conscious reaction to information derived from
AW1207 - biological senses moment- to-moment, explained on 001004,
AW1208 - ref SDS 60 636N, because cursory, erroneous, incomplete
AW1209 - analysis seems faster and easier, in the moment, as reviewed on
AW1210 - 001102, ref SDS 63 RF7M, than exercising diligence, which Andy
AW1211 - Grove says is essential for deliberative analysis that makes
AW1212 - management effective, reported on 980307. ref SDS 32 3101
AW1213 - Intelligence, knowledge, listening, require "deliberative
AW1214 - analysis," i.e., investing time to understand the present in
AW1215 - the context of the past in order to plan a better future. see
AW1216 - POIMS, ref OF 1 5418 On 001101 an article reports overwhelming
AW1217 - desire to avoid good management. ref SDS 62 MX6H Since many
AW1218 - scenarios in life extend beyond the moment, failure to invest
AW1219 - time for "listening" prevents understanding and follow up by
AW1220 - maintaining alignment over days, weeks, months and years. Lack
AW1221 - of alignment causes continual bumbling that makes communication
AW1222 - the biggest risk in enterprise, due to expanding meaning drift.
AW1223 - see POIMS, ref OF 1 R69H,
AW1225 - ..
AW1226 - g. Ignorance that creating intelligence is fast, easy and fun
AW1227 - prevents people from investing more than 20 minutes to learn
AW1228 - skills for discovering intelligence enables better listening
AW1229 - that improves productivity to save lives, time and money, which
AW1230 - improves earnings, stock prices, and is a lot of fun, like
AW1231 - playing a video game that many people are happy to spend hours
AW1232 - using, rather than capturing organizational memory, related in
AW1233 - a letter to SRI's team on 001004, ref SDS 60 6N9G, and cited in
AW1234 - analysis on 001102. ref SDS 63 J39L
AW1236 - ..
AW1237 - h. Lack of experience using the eight (8) step process of
AW1238 - investing intellectual capital by capturing a greater share of
AW1239 - daily working information and adding intelligence to create
AW1240 - knowledge for saving time and money, explained on 001219,
AW1241 - ref SDS 69 FO5M, prevents discovering the value of capturing
AW1242 - organizational memory, see POIMS, ref OF 1 3742, and cited in
AW1243 - recent evaluation by Wayne Wetzel on 010725. ref SDS 84 WJ7L,
AW1244 - particularly at ref SDS 84 4Y4I Lack of faith encourages
AW1245 - people to believe intelligence is beyond their reach, explained
AW1246 - above, ref SDS 0 LZ6F, which leads to belief that SDS work
AW1247 - product is "overkill," as Morris noted on 010720. ref SDS 83
AW1248 - JG6M
AW1250 - ..
AW1251 - i. The SDS design is counterintuitive because intelligence and
AW1252 - integrated complementary tasks are new methods, and so require
AW1253 - investing time to explain SDS, time to study the explanations,
AW1254 - and time to gain experience working with SDS to understand how
AW1255 - to code software that advances beyond IT solutions like
AW1256 - wordprocessing, contacts, spreadsheets, scheduling, Powerpoint,
AW1257 - email, etc. However, investing time to construct
AW1258 - comprehensible explanations, and investing time to study, and
AW1259 - to acquire experience requires belief that investing time will
AW1260 - be worthwhile, which presents an innovation loop because nobody
AW1261 - begins with experience that justifies investing time to
AW1262 - explain, study and acquire experience, discussed further above.
AW1263 - ref SDS 0 NK4J
AW1265 - [On 011003 example of engineering expert for whom no one can
AW1266 - help acquire experience for making progress. ref SDS A0 O73F
AW1267 - and ref SDS A0 N55X
AW1269 - ..
AW1270 - [On 020530 example of engineer reluctant to invest time to
AW1271 - develop KM. ref SDS B4 6Y4J and ref SDS B4 O14N
AW1273 - ..
AW1274 - [On 020920 Dave Snowden at IBM does not have enough time to
AW1275 - review POIMS, contrasted with General Hatch who read NWO
AW1276 - three (3) times in order to understand the advance from
AW1277 - information to a culture of knowledge. ref SDS B9 UN6H
AW1279 - ..
AW1280 - [On 040802 Gary does not have enough time to work on
AW1281 - explaining SDS support for "intelligence" in an ASB filing
AW1282 - to set a standard for using SDS at Aerospace company. ref SDS D1 0001
AW1284 - ..
AW1285 - This dynamic (point g, ref SDS 0 L17F) presents a KM dilemma, and an
AW1286 - innovation loop that holds people in the box of IT by concealing the
AW1287 - path to a window into the box for a culture of knowledge that is
AW1288 - necessary in order to advance to KM.
AW1290 - [On 011102 explained out of box thinking needs to get in the
AW1291 - box for KM. ref SDS A4 WP8K
AW1293 - ..
AW1294 - [On 020608 Dave Snowden reported research at IBM shows KM has
AW1295 - failed to meet expectations. ref SDS B6 ZN6I
AW1297 - ..
AW1298 - [On 040102 Gary making progress overcoming innovation
AW1299 - loop that makes the secret using SDS for working intelligently
AW1300 - hidden in plain sight. ref SDS C9 G54T
AW1303 - ..
AW1304 - Innovation loop needs leadership with broader vision.....
AW1306 - Ignorance about using SDS for command and control of the record
AW1307 - to protect confidentiality, and, also, improve the work to avoid
AW1308 - mistakes, ref OF 1 1113, causes fear that organizational memory
AW1309 - will bring accountability for mistakes. Fear of accountability
AW1310 - causes denial that intelligence is needed to improve the work.
AW1312 - ..
AW1313 - On 010712 this was described as the "deer trap" paradigm that prevents
AW1314 - taking action due to illusory fears. ref SDS 81 2O6I
AW1316 - ..
AW1317 - Lack of experience creating organizational memory prevents discovering
AW1318 - that this resource enriches analysis (also, "intelligence"), making it
AW1319 - faster and easier to explain events in a way that builds shared
AW1320 - meaning, essential for taking complimentary rather than conflicting
AW1321 - actions, and so improves planning and performance of daily work, see
AW1322 - POIMS, ref OF 1 2301, as we discussed on 950204. ref SDS 13 4995
AW1324 - ..
AW1325 - People worry that capturing history requires too much diligence and
AW1326 - reduces the time for having fun, reported on 890809, ref SDS 3 SL6J,
AW1327 - and more recently on 000926. ref SDS 59 004M This worry prevents
AW1328 - discovering that adding "intelligence" to convert information into
AW1329 - knowledge is fun, and that using knowledge exercises power that is
AW1330 - even more fun. reported on 001004. ref SDS 60 6N9G
AW1332 - [On 011015 SDS records are so good they overwhelm people into
AW1333 - believing the work product is beyond reach, so they give up and
AW1334 - say intelligence is overkill. ref SDS A3 E35F
AW1336 - ..
AW1337 - One way of breaking out of the loop, that blocks discovering fear is
AW1338 - not justified, is to experience enough pain from ignorance to try SDS,
AW1339 - and learn that knowledge avoids mistakes, and so is a better strategy
AW1340 - for avoiding accountability than ignorance, as discussed on 000723,
AW1341 - ref SDS 55 TV5G, and reviewed with Pat Lincoln at SRI on 010920.
AW1342 - ref SDS 96 JE6H
AW1344 - ..
AW1345 - Analysis on 010730 shows there are many "intellectual bridges" for
AW1346 - transcending false fears so that civilization can advance to a culture
AW1347 - of knowledge. Leadership with a broader vision is key engine of
AW1348 - progress. ref SDS 87 IR9F
Learn SDS Easier Try Again Proposal
Agreement Rare Morris on SDS Advantages and Benefits Integrating Com
SDS Counterintuitive Design Difficult for People Get It Disappointin
Learn SDS Complex Hope Don't Have to Learn Another Program Rely on H
Synergy between Learn Use Makes Complex Integrated Tools Blessing Ea
Enabling Forces Improvement Change Overcome Fear Shock New Way Worki
10 Seconds to Create Links Benefits Not 100% Sure Exceed Cost of Inv
Frustrating Learning New Way Working Change Hand Eye Memory Coordina
Transformation from IT Skills Re-tool to SDS for Com Metrics Skills
Control Fields Unfamiliar Command Control of Work Disrupts Flow of N
New Way Working Knowledge Space Flexible Structure Line Numbers Time
Learn SDS on the Job Frustrating Managers Should be Paid for Learnin
Market Success Takes Time Improving Usefulness is Fitful and Slow Un
User Interface, Menus, Mouse, Speech
Learn SDS Beyond Wordprocessing and Spreadsheets Resisted Frustrated
Discipline, Redundant, Lazy, Lack Perspective, Ignorance, Value Inte
Com Manager Less Discipline Diligence Capture Record, Analyse
Technology Enables People to Experience Good Management Increases De
Exclusive Use SDS Not Enough Time Write Everything Down Culture Pres
User Interface SDS Not Intuitive Hard to Learn Reverting to Conventi
Difficult to Learn Gave Up Could Not Figure Out Links Converting Sch
BS2401 - ..
BS2402 - SDS Easier to Learn and Use Due to Integrating Commands
BS2403 - Agreement with Morris Rare on SDS Advantages and Benefits
BS2404 - Integrating Commands Makes SDS Easier to Learn and Use Due
BS2405 - Diligence Less Needed Using SDS for Command Control of Daily Work
BS2407 - Morris noted SDS has evolved through the synergy of use and
BS2408 - development, pr above, ref SDS 0 NK4J, to be much easier to learn and
BS2409 - use, solving difficulties discussed 12 years ago on 890809,
BS2410 - ref SDS 3 6162, and again on 911121, ref SDS 5 HT3I, when he noted
BS2411 - that linking is a powerful feature of SDS, but is hard to learn,
BS2412 - ref SDS 5 5699, and a few months later on on 920215, when Morris had
BS2413 - more difficulty learning SDS, because linking is counterintuitive.
BS2414 - ref SDS 7 5820
BS2416 - ..
BS2417 - History on developing SDS shows continual improvement, explained on
BS2418 - 000723. ref SDS 56 0008 Integrating and consolidating commands,
BS2419 - especially for linking and maintaining organic structure in control
BS2420 - fields, keeping things organized automatically in Reference fields,
BS2421 - all reduce the number of tasks to make command and control of the work
BS2422 - fast and easy, so that everything is in the right place at the right
BS2423 - time, as Morris noted on 010425. ref SDS 72 EP7F This makes good
BS2424 - management closer to a process of volition, rather than learning,
BS2425 - remembering and performing hundreds of tedious mechanics that take a
BS2426 - lot of diligence, discussed with Morris on 990816, ref SDS 41 2146,
BS2427 - when the Boy Scout napsack analogy was developed, ref SDS 41 2880, and
BS2428 - more thoroughly the next day on 990817, when Morris agreed that tools
BS2429 - aid diligence. ref SDS 42 8663 As a result, SDS enables amazing
BS2430 - memory for finding information quickly when needed, reported last week
BS2431 - on 010916. ref SDS 92 0001 When people can find critical details
BS2432 - needed for deciding important issues, setting priorities on investing
BS2433 - time becomes easier, and this reduces the emotinal burden of stress
BS2434 - and anxiety.
BS2436 - ..
BS2437 - Morris noted agreement this evening on these matters, which is pretty
BS2438 - rare. So we ended the discussion.
BS2440 - [On 010928 submitted letter confirming these understandings, and
BS2441 - suggesting this can support the letter of endorsement requested
BS2442 - from Morris. ref SDS 99 0001
BS2444 - ..
BS2445 - [On 021108 Bill Gates announced new project at Microsoft to add
BS2446 - support for finding information, ref SDS C1 EF5I; another project
BS2447 - will integrate commands so that people can use more of the power
BS2448 - in commands for Microsoft programs. ref SDS C1 EFBE
Distribution. . . . See "CONTACTS"