THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: February 15, 1992 10:09 AM Saturday; Rod Welch

Called Morris to fix wordwarp; discussed SDS marketing issues.

1...Summary/Objective
....Is Macro 611 Necessary
2...Downsizing Executives Too Busy to Learn SDS for Saving Time, Money
.....Too Busy to Use SDS - Tell Me What I Need to Know in 30 Seconds
3...Imploding Management: Loss Conflict Crisis Calamity
4...Intuitive Tools for Productivity Must be Learned in 20 Minutes
5...Counterintuitive Design Difficult to Learn Without Training
6...Linking, Integrated Scheduling and Reporting Not Intuitive
7...Making Money


..............
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CONTACTS 
0201 - Chips & Tech.
020101 - Mr. Morris E. Jones
020102 - Vice President
020103 - Advanced Products

SUBJECTS
SDS Improvements to Medit
F11 and F12 Function Keys

0404 -
0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up
040603 -  ..
040604 - We thought we could test this matter with Terry's keyboard, but it
040605 - only has 10 function keys on the left end also.  He is going out with
040606 - the family later today; so I suggested they swing by his office to
040607 - pick up his office keyboard.  He feels this could cause havoc at home;
040608 - and so he will try to go by the office sometime this weekend on his
040609 - own.
040610 -
040611 -
040612 -
0407 -

SUBJECTS
SDS Improvements to Medit
Wordwrap on SDS margins automatically,

0504 -
050501 -  ..
050502 - We eliminated the requirement for wordwrap to call macro 610 only
050503 - when wrapflag 1 is active.  Then we added the code that calls macro
050504 - 611.
050506 -     ..
050507 -    I tested this and found that this works fine.
050509 -     ..
050510 -    Is Macro 611 Necessary
050511 -
050512 -    Now I am wondering whether macro 611 is really necessary.  This
050513 -    matter came to me in writing up the explanation in the Wrapon
050514 -    description in the Medit Command file, ref OF 2 0000.
050515 -
050516 -    Macro 611, only removes the duplicated outline indicator on the
050517 -    second line.  But this only occurs because of wrapflag 1.  If
050518 -    Wrapflag 1 is off, then macro 611 is not needed.  Actually we do
050519 -    need it, because wrapflag is active in SDS in order to duplicate
050520 -    the line numbers.  So we need macro 611 in SDS and do not need it
050521 -    in the editor.  Since it does not slow us down to use in the Editor
050522 -    it does not hurt to have it active all the time.
050523 -
050524 -
050526 -  ..
0506 -
0507 -
0508 - ww.asm
0509 -
050901 - Line 32 - commented out the call of macro 610 only when wrapflag
050902 - 1 is pending.  This is just lines 32 and 33.
050903 -
050904 -    I wonder though where the code is the routine that seems to be
050905 -    called by line 33.  Seems like this must be a subroutine, and if
050906 -    we comment out the call, do we still need the subroutine?
050907 -
050909 -  ..
050910 - Line 34 - 51 - this is the routine that calls macro 610, so we copied
050911 - this to line 152 where the wrap code ends, and changed the macro call
050912 - from 610 to 611.
050914 -  ..
0510 -
0511 -
0512 - 000001
051301 -  ..
051302 - Line 1000 - unplugged the temporary code created to call macro 611.
051303 - Now that we have 611 called by wordwrap, this is not necessary.
051305 -  ..
051306 - Do we still need code for setting counter 19 611?  Yes, it is in 00002
051307 - to set the condition for an outline level to wrapon code.
051308 -
051309 -
051310 -
0514 -

SUBJECTS
SDS Marketing
Notepad, replace, 910425
SDS Management Theory
Too busy to manage effectively
Learning time, Create SI, Contacts DB
Technology, Leadership Ally
Consistent Use of Good Practice Needs
Budget to Succeed, Empower to be Cost
Budgeting to Fail
SDS Counterintuitive Design Difficult for People Get It Disappointin

1512 -
151301 -  ..
151302 - Downsizing Executives Too Busy to Learn SDS for Saving Time, Money
151303 -
151304 - Morris is doing budget evaluation meetings for downsizing Chips,
151305 - similar to efforts at Ford, Chrysler and other US companies, which he
151306 - mentioned previously on 911221, when it was discovered that people had
151307 - "cooked the books," to make bad management look good. ref SDS 12 6632
151308 -
151309 -     [On 950705 Chips reengineering again to adopt "lean enterprise"
151310 -     model that enables elminating middle managers by replacing project
151311 -     managers with team leaders using email for networking that applies
151312 -     a "virtual corporation" method. ref SDS 29 NQ5J
151314 -      ..
151315 -     [On 951011 report that in 1989 Chips won awards for outstanding
151316 -     financial management, ref SDS 31 5008
151318 -  ..
151319 - The budgeting process is "top down" rather than "needs" based.  Top
151320 - down budgeting funds departments and projects according to obligations
151321 - and opportunities.
151323 -  ..
151324 - Where is the record of analysis to defer obligations in order to
151325 - allocate limited resources for opportunities that can grow income
151326 - rapidly enough to meet compounding obligations?
151327 -
151328 -     Morris explained Chips' process of determining obligations and
151329 -     opportunities by interviewing project managers and engineers.
151331 -      ..
151332 -     There isn't enough time to review company records, and most of
151333 -     them are incomplete for the reasons on 890809, ref SDS 3 SI4K, a
151334 -     lot of the record has been destroyed, as discussed on 911123,
151335 -     ref SDS 11 8934  Therefore, organizational memory can only be
151336 -     assembled by conducting a series of meetings to interview people
151337 -     and gather what they remember.
151338 -
151339 -         [On 921127 Morris reported this method is not very effective.
151340 -         ref SDS 24 0674
151342 -          ..
151343 -         [On 950228 concern was cited that meetings are frustrating and
151344 -         waste time arguing to resolve conflicting memory. ref SDS 27
151345 -         1994
151347 -          ..
151348 -         [On 950301 there was difficulty remembering critical details
151349 -         for a trip to Paris. ref SDS 28 3333
151351 -          ..
151352 -         [On 960205 AP reports study managers waste 70% of day in
151353 -         unproductive meetings. ref SDS 34 5222
151355 -          ..
151356 -         [On 970110 similar experience at USACE, managers and engineers
151357 -         reported Com Metrics was more effective than relying on
151358 -         personal memory, because nobody could remember critical
151359 -         details from a few weeks earlier. ref SDS 38 2487
151361 -      ..
151362 -     We recalled on 890809 there was concern that organizational memory
151363 -     was better suited for external management. ref SDS 3 0880 This
151364 -     recent experience related today indicates that organizational
151365 -     memory is, also, helpful for internal management.
151367 -      ..
151368 -     I asked if SDS could help with this task, since Morris noted on
151369 -     890809 meetings need people to listen better, and on 991123 he
151370 -     noted that SDS is more effective than other methods? ref SDS 11
151371 -     0477
151373 -      ..
151374 -     Morris feels there isn't enough time.
151376 -      ..
151377 -     Under the circumstances, we did not review analysis on 890809
151378 -     showing that failure to invest time for understanding the past
151379 -     leads to further problems in the future. ref SDS 3 T56J and
151380 -     ref SDS 3 0070
151382 -      ..
151383 -     I asked if Chips is using the AI software program that supports
151384 -     automated management, cited on 911121, ref SDS 10 5609, in order
151385 -     to get the record of performance to manage downsizing at Chips?
151387 -      ..
151388 -     Morris said the AI program Chips purchased is not practical for
151389 -     implementing the Welch Management method of obtaining an accurate
151390 -     record on what has been done, pending action items, lessons
151391 -     learned, and progress to assess prospects for improving earnings,
151392 -     which Morris cited on 911123, ref SDS 11 0477, contrary to hopes
151393 -     on 911121. ref SDS 10 5609
151394 -
151396 -      ..
151397 -     Too Busy to Use SDS - Tell Me What I Need to Know in 30 Seconds
151398 -
151399 -     Morris said he is "too busy" to use SDS.
151400 -
151401 -     His secretary, Marily, is keeping his schedule, but not for his
151402 -     project work.  The latter is not being done and there is no time
151403 -     to decide about having someone else do things.
151405 -      ..
151406 -     This is the "management by 30 second sound bite" paradigm.
151407 -
151408 -         [On 951228 Morris was using 20% of his 3rd or 4th computer
151409 -         support software for management.  He felt it was not a good
151410 -         time to consider using a Communication Manager to ensure that
151411 -         the full capability of management support tools is achieved.
151412 -         ref SDS 32 8804]
151414 -          ..
151415 -         [On 971105 Internet presents possibility of helping busy
151416 -         managers benefit from technology that delivers business
151417 -         intelligence anytime, anywhere. ref SDS 42 1459]
151418 -
151419 -
151420 -
151421 -
151422 -
151423 -
151424 -
1515 -

SUBJECTS
SDS Counterintuitive Design Difficult for People Get It Disappointin
Difficult to Learn Counterintuitive
Computers Not for Management Mainly Communication Talking Listening
Learn SDS Beyond Wordprocessing and Spreadsheets Resisted Frustrated
Management Complex Hard to Automate, Everybody has Failed, Wary
Front-end Investment Difficult Managers to Make, Wideman
Time Not Enough to Think About Learn How to Save Time Cannot Afford
Remember Every Little Thing Frustrating Rod Has Good Memory Not SDS
Intuitive Management Synthesizes Roles, Skills, with Needs
Alphabet Hard to Learn Not Intuitive, but is Powerful
New World Order - Information Overload/Highway Implodes Enterprise C
Meltdown, Management Imploding on Itself
Convert Schedule to Diary, 910523
Object Not Enough Time to Learn SDS Intuitively Reverting to Convent
Difficult to Learn Gave Up Could Not Figure Out Links Converting Sch
Other Solutions, Tools than SDS
SDS Not Enough Time to Learn SDS Links Gave Up

3619 -
362001 -  ..
362002 - Imploding Management: Loss Conflict Crisis Calamity
362003 - Intuitive Tools for Productivity Must be Learned in 20 Minutes
362004 -
362005 - Because of the downsizing at Chips, per above, ref SDS 0 HJ8G, Morris'
362006 - main focus since the first of the year has been evaluating projects at
362007 - Chips to produce marketable products.
362008 -
362009 -      [On 950705 Chips reengineering again to adopt "lean enterprise"
362010 -      model that enables elminating middle managers by replacing
362011 -      project managers with team leaders using email for networking
362012 -      that applies a "virtual corporation" method. ref SDS 29 NQ5J
362014 -  ..
362015 - He feels software like SDS that is not fast and easy to learn is not
362016 - "intuititive," and so cannot be successful in the marketplace, because
362017 - executives do not have time to think about improving management to
362018 - save time and money.  They have to get things done with what they
362019 - already know how to do.  He went back to using the Wizard on 911121
362020 - because it is fast and easy to use. ref SDS 10 5699
362021 -
362022 -      [...below, Morris feels linking is not intuitive. ref SDS 0 5820
362024 -  ..
362025 - We did not discuss today if the Wizard improves management to solve
362026 - issues Chips and Technologies faces in order to survive, noted by
362027 - Morris above. ref SDS 0 HJ8G
362028 -
362029 -      [On 980905 Morris wants self-evident benefits to accrue quickly.
362030 -      ref SDS 46 TM9L
362032 -       ..
362033 -      [On 990527 discussed disruptive technologies that are not
362034 -      initually intuitive, because people do not have experiece from
362035 -      which to intuit benefits. ref SDS 48 5258
362037 -       ..
362038 -      [On 990527 cultural forces prevent executives from improving
362039 -      management to improve earnings. ref SDS 48 1233
362041 -  ..
362042 - We reviewed discussion on 890809 showing that SDS has a critical mass
362043 - of functions necessary for technology to improve management and
362044 - increase earnings, as explained in POIMS. ref OF 7 2688  If people do
362045 - not invest time for improving management, then boom and bust scenarios
362046 - will occur with increased regularity due to a faster paced work
362047 - environment caused by information technology (IT). ref SDS 3 2079
362048 -
362049 -      [On 001207 productivity, earnings and stock prices falling
362050 -      because too many people are having too many problems using tools
362051 -      that are fast and easy to learn, ref SDS 52 V54M, but are not
362052 -      productive, and in fact cause continual bumbling instead of
362053 -      continual learning. ref SDS 52 MZ7G
362055 -       ..
362056 -      [On 010911 national security failed because people are not
362057 -      investing enough time and money for analysis. ref SDS 53 YNGH
362059 -  ..
362060 - Morris cited discussions he has had with people at Lotus on developing
362061 - a user interface.  They spent 2 years in focus groups getting ideas
362062 - for creating a simple, intuitive menu system that people can learn in
362063 - 20 minutes, because that is about the amount of time available for
362064 - learning new methods.  This aligns with Ross' comments about practice
362065 - at IBM where they limit investing time for learning to use software
362066 - for improving productivity and earnings to about twenty (20) minutes.
362067 - ref SDS 2 5U6K  Morris feels that research could improve SDS, because
362068 - it has a lot of functions other programs don't have, so they are not
362069 - intuitive because nobody has ever thought of it before (discussed
362070 - again below. ref SDS 0 TR4O)  Ross also discussed this idea on 890809.
362071 - ref SDS 2 QY6L
362072 -
362073 -      [On 010916 intuitive user interface critical marketing to people
362074 -      for entertainment; intelligence is more important to people for
362075 -      productivity and national security. ref SDS 54 O14M
362077 -  ..
362078 - This aligns with the past two years trying to get people to use SDS in
362079 - order to discover the power of technology to integrate time and
362080 - information.  There has to be some initial investment (time) to create
362081 - a record and link things up in order for the value of intelligence to
362082 - become evident, as Morris is discovering in his budget review process,
362083 - per above. ref SDS 0 NB4F  Yesterday, is an example.  On 920214 made
362084 - progress getting Wayne Wetzel at DNRC to use SDS. ref SDS 21 0001 This
362085 - provides opportunity to gather experience from other users for shaping
362086 - SDS to meet the needs of the market.
362087 -
362089 -  ..
362090 - Counterintuitive Design Difficult to Learn Without Training
362091 - Linking, Integrated Scheduling and Reporting Not Intuitive
362092 -
362093 - Follow up ref SDS 8 9989.
362094 -
362095 - Morris expressed strong disappointment about not being able to learn
362096 - how to link records, during the nine (9) months since installation of
362097 - SDS at his office on 910520, ref SDS 6 0001, and so he abandoned SDS,
362098 - confirming prior indications on 910523. ref SDS 7 2736, and later on
362099 - 911121, ref SDS 10 7420, when he stepped away from SDS and returned to
362100 - using the Wizard. ref SDS 10 5699
362102 -         ..
362103 -        [On 970607 Morris changed from Ecco Pro to Lotus Organizer
362104 -        because it is difficult to create useful management software.
362105 -        ref SDS 40 5838
362107 -         ..
362108 -        [On 010924 Morris says SDS has evolved over many years to
362109 -        integrate commands that make learning and using SDS faster and
362110 -        easier; good management therefore takes less discipline and
362111 -        diligence. ref SDS 55 GV6H
362113 -  ..
362114 - We reviewed problems learning SDS.  Last year on 910529 Morri Smyth
362115 - explained the human mind automatically relies on experience to plan
362116 - and guide current work.  People have years of experience using manual
362117 - practices that separate scheduling from filing, also, noted by Morris
362118 - on 890809, ref SDS 3 HJ4J  This makes the SDS integrated design seem
362119 - unnecessary and counterintuitive, and so hard to implement, even
362120 - though it only involves presssing a few buttons to aid innate human
362121 - memory. ref SDS 8 4930
362123 -  ..
362124 - Since Morris did not convert planning records in the Schedule into
362125 - Diary records that report progress on actual work performed, under the
362126 - plan, perform, report design, as noted in the record on 910523,
362127 - ref SDS 7 2736, nothing was ever linked, and he was unable to discover
362128 - that SDS emulates human thought in automatically creating links
362129 - between past, present and future planning (i.e., scheduling).
362130 -
362131 -        [On 090404 0041 Gary explains use case and suggests new feature
362132 -        to convert schedule task into a diary record for a prior date.
362133 -        ref SDS 59 F06O
362135 -  ..
362136 - Progeny require a driving force, something that exists.  SDS is a
362137 - schedule and diary system that integrates time and information, so it
362138 - has to be used according to this design, which Morris complimented on
362139 - 890809. ref SDS 3 8211
362141 -  ..
362142 - Morris indicated he just hasn't had time to think about it due to
362143 - rising problems at Chips, discussed above. ref SDS 0 HJ8G
362145 -         ..
362146 -        [On 930102 difficulty reviewing POIMS. ref SDS 26 0001
362148 -         ..
362149 -        [On 960628 reviewed "intuitive" issue. ref SDS 36 0001
362151 -         ..
362152 -        [On 021120 training and support can help people overcome
362153 -        difficulty learning a new way of working using SDS for which
362154 -        there is no experience from which to intuitively graps new
362155 -        skills. ref SDS 58 SF6J
362157 -  ..
362158 - Morris said SDS has a lot of new functions and flexible structure,
362159 - that other programs don't support, explained on 890523, ref SDS 1 P13O
362160 - The SDS design that integrates new functions with complementary data
362161 - bases makes SDS fast and easy to use for saving time and money, but it
362162 - is not intuitive to learn because nobody has ever thought of doing
362163 - things this way on a computer.  Without experience to bridge from what
362164 - people already know, SDS takes longer to learn, as he noted on 890809.
362165 - ref SDS 3 2079 and ref SDS 3 6162
362167 -         ..
362168 -        [On 970525 executives need help learning how to use computers
362169 -        for improving management; can be sponsored by Project Office,
362170 -        ref SDS 39 1943
362172 -         ..
362173 -        [On 010924 Morris says SDS has evolved over many years to
362174 -        integrate commands that make learning and using SDS faster and
362175 -        easier; good management therefore takes less discipline and
362176 -        diligence. ref SDS 55 GV6H
362178 -  ..
362179 - Morris indicated the emergency at Chips to downsize means there is not
362180 - enough time to learn SDS in order to improve management for saving
362181 - time and money, per above. ref SDS 0 HJ8G  SDS makes good management
362182 - faster and easier, but nobody uses good practices regularly like they
362183 - talk about at seminars and in books and MBA programs, so SDS a new ay
362184 - of working.  Morris made this point previously on 911123, ref SDS 11
362185 - PF42  Morris feels that under the emergency at Chips, it is faster and
362186 - easier to fix the many management problems they have, by not investing
362187 - time for learning SDS to do things nobody else is doing.  He cited the
362188 - personal toll this takes to go through the frustration and agravation
362189 - of studying and implementing new methods which are different from what
362190 - everbody else in the company is doing, as reported on 890809.
362191 - ref SDS 2 5U6K
362192 -
362193 -        [On 920402 Ross mentioned the pressures of organizational
362194 -        culture that inhibit improvement. ref SDS 22 0344
362196 -         ..
362197 -        [On 921021 NASA, JPL good practice "sore subject," ref SDS 23
362198 -        5692, bad management caused failure of Columbia Space Shuttle.
362199 -        ref SDS 23 4499
362201 -         ..
362202 -        [On 921205 Covey says good management very hard for people to
362203 -        learn. ref SDS 25 4803
362205 -         ..
362206 -        [On 951228 Morris feels Chips executives are not yet ready to
362207 -        use technology for strengthening management. ref SDS 33 1005
362209 -         ..
362210 -        [On 980307 Intel completes acquisition of Chips & Technologies;
362211 -        Morris has new assignment at Intel. ref SDS 43 0540
362213 -         ..
362214 -        [On 980722 Morris cited frustrations of executives trying to
362215 -        learn new methods. ref SDS 44 0834
362217 -         ..
362218 -        [On 990625 Kaiser management guidelines require using Welch
362219 -        Management method, ref SDS 49 0806, but doctors don't have
362220 -        enough time to follow the guidelines. ref SDS 49 1978]
362222 -         ..
362223 -        [On 990625 Fortune article says executives refuse to perform
362224 -        work practices supported by SDS due to "psyche." ref SDS 50
362225 -        4914]
362227 -         ..
362228 -        [On 011003 nobody uses good management. ref SDS 56 SP6G
362230 -  ..
362231 - On 890809 Morris liked SDS design linking daily work to organizational
362232 - history, ref SDS 3 8211, and noted weaknesses of "listening" that SDS
362233 - improves. ref SDS 3 CJ9J  At that time he worried using SDS takes time
362234 - to add intelligence to hand written notes, but, also, recognized that
362235 - handwritten notes are not an effective way to capture organizational
362236 - memory, ref SDS 3 SI4K, which is essential for effective management,
362237 - per Morris' report above. ref SDS 0 HJ8G  On 910810 he cited technical
362238 - breakthroughs in SDS architecture. ref SDS 9 7793.  On 911123 he noted
362239 - the Welch Management method captures organizational memory, which
362240 - nobody else can do consistently. ref SDS 11 4930  However, he, also,
362241 - worried on 890809 that the critical mass of tasks needed to improve
362242 - management is too great a burden for executives to learn in order to
362243 - improve earnings, so that seems to be proving correct. ref SDS 3 QF4O
362245 -  ..
362246 - Cultural disconnect from conventional management practice makes SDS
362247 - design difficult to understand.  The 20 minutes allocated for learning
362248 - technology to improve productivity, earnings and stock prices is
362249 - probably optimistic, for the reasons reported on 898089. ref SDS 3
362250 - 5U6K  Intuition and common sense fail when people have no experience
362251 - from which to intuit SDS functions and processes.
362253 -         ..
362254 -        [On 940915 discussed theory of faith that sustains efforts to
362255 -        learn new methods, analogous to climbing an unknown mountain.
362256 -        ref SDS 30 4930]
362258 -  ..
362259 - Tradtional management methods conflict with, and, indeed, are the
362260 - opposite from the way SDS is used, reported on 910529 in telecon with
362261 - Morri Smyth. ref SDS 8 9989
362262 -
362263 -        [On 920402 culture at IBM encourages reliance on conversation
362264 -        rather than technology that adds intelligence to management.
362265 -        ref SDS 22 0344
362267 -         ..
362268 -        [On 960723 similar experience at Stanford difficulty
362269 -        introducing new technology for improving communication.
362270 -        ref SDS 37 7777
362272 -         ..
362273 -        [On 970919 IT has reduced productivity because people have only
362274 -        tried tools that take 20 minutes to learn, which doesn't
362275 -        improve anything. ref SDS 41 4739
362277 -         ..
362278 -        [On 980722 he noted that SDS code is hard to understand and
362279 -        create. ref SDS 45 3280]
362281 -         ..
362282 -        [On 990527 strong cultural forces prevent executives from
362283 -        improving management to improve earnings. ref SDS 48 1233
362285 -         ..
362286 -        [On 991021 experience is needed to understand how easy it is
362287 -        for SDS to track alignment. ref SDS 51 7938]
362289 -         ..
362290 -        [On 990527 Com Metrics is a disruptive technology. ref SDS 48
362291 -        5258]
362293 -      ..
362294 -     I explained everyone has this same trouble learning SDS because up
362295 -     until now connecting the record of daily tasks has not been
362296 -     possible, and so has not been done, even though people naturally
362297 -     make connections in their mind constantly, as part of the thinking
362298 -     process.  Jeremy Campbell's book reviewed on 900303 explains that
362299 -     under "connectionist" theory the mind automatically links new
362300 -     information to experience. ref SDS 4 6006  Since people have no
362301 -     conscious experience linking things together, doing these tasks
362302 -     explicitly that are implicit to the mind at first seems awkward
362303 -     and so is not intuitive; in fact, it is counterintuitive, because
362304 -     this is a new concept and a practice only available in SDS, as
362305 -     explained on 910529. ref SDS 8 9989
362307 -      ..
362308 -     Mentioned discussing this point with Wayne Wetzel at DNRC the
362309 -     other evening at his house, citing Morris as one of the smartest
362310 -     people in the world, and the best computer person, and yet he
362311 -     could not grasp the simplicity of the SDS idea for automated
362312 -     integration of time and information that impelments connectionist
362313 -     theory in cognitive science.  This seems to indicate that the SDS
362314 -     design entails a seminal idea which requires experience in order
362315 -     to understand its application.
362316 -
362317 -        [See, however, on 960518 that this cycle reflects innate mental
362318 -        processes, ref SDS 35 0550.]
362320 -         ..
362321 -        [On 990303 SDS supports "intelligence" that organizes subjects,
362322 -        overcomes limited span of attention, ref SDS 47 6120, segements
362323 -        and recodes information into "chunks" that are easier to
362324 -        manage. ref SDS 47 2838]
362326 -  ..
362327 - Morris, also, cited difficulty printing reports.  He said the Help
362328 - system was inadequate.
362329 -
362330 -     I explained improvements in SDS functionality to print reports,
362331 -     and the work on Help to explain how to use it.  This too is
362332 -     derived from experience by Users like Morris to find out what is
362333 -     wrong so we can fix it.
362335 -         ..
362336 -        [On 971105 began project to deliver intelligence on the
362337 -        Internet that lets people print SDS records using web browsers.
362338 -        ref SDS 42 3871]
362339 -
362340 -
362341 -
362342 -
362343 -
362344 -
362345 -
3624 -

SUBJECTS
Making more money
Strategies

3804 -
380501 -  ..
380502 - Making Money
380503 -
380504 - I explained the report from the Broadwater Plant Superintendent on his
380505 - experience using SDS, ref SDS 17 0001, and indicating he finds SDS
380506 - helpful.
380507 -
380508 - Morris feels that a strategy to market SDS as a way to "make more
380509 - money," is not promising because most people even in business do not
380510 - associate their salary with their performance.  This aligns with the
380511 - discussion on 901007. ref SDS 5 B4PE
380512 -
380513 -     [On 020726 usefulness of software was reviewed again. ref SDS 57
380514 -     VU8I
380516 -  ..
380517 - I dispute that there is not a very large number of people who believe
380518 - that if they were able to do a better job they could make more money
380519 - (note for example the political debate to improve "education" in order
380520 - to improve productivity), but even assuming that is true, do not at
380521 - least executives, like Morris, associate performance with income, if
380522 - not of individuals directly, then for the organization.  An example is
380523 - the report the Director of DNRC has commissioned from the Deputy
380524 - Director on ways to improve DNRC management for the period following
380525 - the year 2000.
380526 -
380527 -
380528 -
380529 -
380530 -
380531 -
380532 -
380533 -
380534 -
380535 -
380536 -
380537 -
380538 -
380539 -
3806 -
Distribution. . . . See "CONTACTS"