440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


DIARY: August 9, 1989 09:43 PM Saturday; Rod Welch

Called Morris on ideas discussed with Ross about using SDS.

2...Management 80% Communication Solving Problems When People Don't Listen
3...SDS Design Effective Maintains Alignment Avoids Costly Mistakes
.....Writing Notes Twice Not Enough Time for Listening Analysis
.....Time Not Enough for Analysis SDS Seems Like Writing Notes Twice
.....Conversation Fast and Easy; Writing Takes Too Much Time
.....Listening Strengthened by Adding Intelligence to Information
.....Making Sense Complex Correlations Implications Risk Management
.....Deliberative Analysis Makes Sense Complex Correlations Nuance
.....Intelligence Improves 1st Impressions to Save Lives Time Money
.....Listening Critical, Organizational Memory Understanding Follow Up
....."Yes" Requires Intelligence to Align Action with Intentions
.....Intelligence Knowledge History Improve Listening and Paperwork
.....Stories Improve Listening, Productivity and Earnings
.....Thinking Through Writing Adds Intelligence to Management
.....History Organizational Memory Enable Root Cause Analysis
.....Listening Verifies for Accurate Understanding Timely Follow Up
.....Talk is Cheaper than Writing for Accurate Communication
.....Build the Job with Conversation Listening Fails Talk is Cheap
.....Authentic Conversation Align Communication for Accuracy Truth
.....Accuracy Truth Align Communication Authenticate Conversation
.....Communication Mistakes Costly Effective Communication Saves Money
.....Civilization Case Study Cost Savings Working Intelligently
.....Going First Takes Courage Faith Not 100% Sure Cost Savings
.....100% Sure Civilization Takes Courage and Faith Power of Knowledge
4...Deliberative Analysis Improves Understanding
5...Double Entry SDS Process Adds "Intelligence" to Management
6...Organizational Memory Invests Time for Good Management to Succeed
7...Discovering "Understanding" is Not Writing Things Down Twice
........................Communication Metrics
.....Data Entry Strategies
.....Writing Record of Daily Work Occurs Over Time Not All at Once
8...Handwriting Limitations of Conventional Notetaking
9...Meeting Notes Inherently Defective Due to Limitations of Handwriting
10...Organizational Memory Strategic Asset
11...Investing Intellectual Capital Saves Time & Money
12...Meeting Notes Improved by SDS Flexible Structure Organizational Memory
.........Murphy's Law Excuses Mistakes to Avoid Accountability
....................Think, Remember & Communicate
13...Time to Think Very Limited - Reengineering Dilemma
14...Remember the Past or Risk Repeating History of Past Mistakes
15...Meetings Require Preparation for Effective Communication
16...It can be exhilarating, intoxicating, even useful to attend meetings.
17...Expediting Collaborating Excuse Bad Management Laziness
18...Love Listening by Others, But Often Don't Listen to Others
19...Overkill SDS Not Needed Internal Management Excuses Mistakes
20...Internal v External Excuse Bad Management Expediting Collaborating
21...Convincing Management to Use Good Management Practice Impossible
22...Communication Biggest Risk Enterprise Remember 5% of Gist of Things
23...Budget Improve Management No Allocation Experiment Pilot Test
24...People Get Mad Prospect Learning Cognitive Science Improve Management
25...Ignorance Communication Knowledge Listening Makes SDS Overkill
26...Executives Learn to Get By Without Making Efforts for Accuracy
27...Overkill SDS Not Needed to Align Communication If People Just Listen
28...100% Sure Success to Experiment on Improving Management
29...Internal Management Needs Self-Audit, Diligence, Shared Meaning
30...Notice Practices Improve Accuracy, Avoid Mistakes, Delay, Extra Cost
31...Creativity, Innovation, Enlightenment Supported by SDS
32...Big Organizations Restrain Creativity
33...Fear Losing Investment Learning Popular Information Technologies
34...20 Minutes Not Enough Time to Improve Management Save Time and Money
35...Integration Improves Productivity More Complex Takes Time to Learn
36...SDS Enables Commitment to Improve Management, But Not Enough Time
37...Synergy Learning and Frequent Use Powerful Formula for Improvement
38...Complexity Integrated Functions Easy Blessing Used Frequently
39...How much time do we spend doing the work, and how much time do we

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0201 - IBM Credit Corporation                                                                                                                                             
020101 - Mr. Ross H. Armstrong 
020102 - Account Operations Manager 
0202 - Chips & Tech.                                                                                                                                                      
020201 - Mr. Morris E. Jones 
020202 - Vice President 
020203 - Advanced Products 

SDS, Manual, Review & Comments                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Manual Complex Difficult to Follow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Integration New Capability SDS Wider Range than Other Software, Morri                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
SDS Helps People Think Remember Communicate on Creating Documents Us                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
0706 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0706 -    ..
0707 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
0708 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
070801 - Follow up ref SDS 7 0001.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
070802 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
070803 - Morris feels the SDS manual shows a broader range of support than is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
070804 - available in other software.  The integrated design that makes it                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
070805 - faster and easier to manage complexity, is more complex than other                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
070806 - software.  A lot of people feel better using technology they can learn                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
070807 - quickly, but doesn't improve productivity.  He indicated SDS requires                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
070808 - a big commitment to improve productivity that most people don't want                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
070809 - to make.  He commented favorably on the design.  Morris is worried                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
070810 - that adding intelligence to information in order to improve listening                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
070811 - takes extra time.  He noted that better listening is important, but                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
070812 - there isn't enough time to understand and follow up to get things                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
070813 - done.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
070814 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
070819 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
070820 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
070821 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
070822 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
070824 -  ..
0709 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0710 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0711 - Discussion                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
0712 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
071201 - After talking to Ross this evening, called Morris for comments on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
071202 - ideas Ross advanced that the appeal of technology for saving lives,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
071203 - time, and money is resisted by feelings of frustration learning a new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
071204 - way of working. ref SDS 7 HJ6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
071206 -  ..
071207 - Morris has read some of the SDS manual.  He agrees with Ross that SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
071208 - funcationality seems overwhelming.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
071210 -  ..
071211 - He has never seen software that integrates the intelligence process of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
071212 - "plan, perform, report" capturing personal and organizational memory,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
071213 - so that the record of daily calls, meetings, and documents drives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
071214 - planning and scheduling.  Morris indicated that maintaining work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
071215 - history associated with contemporaneous daily reports of work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
071216 - performed is a significant innovation that makes planning faster,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
071217 - comprehensive, and accurate.  He feels customers can appreciate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
071218 - benefits of working faster and accurately.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
071220 -  ..
071221 - Morris said the SDS manual is odd, because people expect to see                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
071222 - instructions on how to indent, paginate, cut and paste, use bold, add                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
071223 - pictures and print documents.  He said that reading through the SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
071224 - manual explaining time and information are combined with context                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
071225 - management sounds very odd and complex to most customers.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
071227 -  ..
071228 - We reviewed the challenge of using computer power for aiding cognitive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
071229 - tasks; this makes SDS seem foreign and harder to learn, as discussed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
071230 - with Ross earlier this evening. ref SDS 7 7499                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
071232 -  ..
071233 - Other programs do a good job helping people create documents.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
071235 -  ..
071236 - SDS helps people plan what documents to create, what meetings to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
071237 - attend, calls to make and places to go, and what to say in documents,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
071238 - meetings and calls, and what actions to take on the job each day.  SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
071239 - further helps people perform their work by providing instant access to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
071240 - information needed to carry out tasks, and SDS helps people think                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
071241 - about what they did in order to figure out what to do next, and be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
071242 - prepared to do it.  This is a management or "intelligence" cycle, as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
071243 - explained in POIMS. ref OF 1 6649                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
071245 -  ..
071246 - Morris feels it is hard to sell SDS because helping people think,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
071247 - remember and communcate is not generally thought of as an integrated                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
071248 - process that technology can facilitate.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
071249 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
071250 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
071251 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
071252 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
071253 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
071254 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
071255 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
0713 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Computers not used for management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
Time, too busy to manage effectively                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Writing Notes Twice, Discovery                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
People Skills is Leadership Time, Wasting 70% of Day in Unproductive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Managers Mostly Talk and Listen Listening Improved by SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Core Task Management Thinking Not Improved by Computers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
Communication Main Factor of Success, Management Productivity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
80% Management Time Communication Listening Understanding Follow Up C                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
3610 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
361101 -  ..
361102 - Management 80% Communication Solving Problems When People Don't Listen                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
361103 - 
361104 - Morris advised that he does not use computers for management.  He                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
361105 - feels SDS support for a plan, perform, report process is unusual for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361106 - daily work.  Morris noted that executives do not use computers to aid                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361107 - understanding and decision support, per below, ref SDS 0 J47F, because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
361108 - there is not enough time, with so many problems to fix, and constant                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361109 - crisis that unexpectedly come up all the time.  In order to keep up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361110 - with a hectic schedule, his management practice at Chips and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
361111 - Technologies entails mostly talking and listening in constant                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
361112 - meetings, discussions, phone calls and email on matters of varying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361113 - scope and complexity, ranging from technical design, to faclities,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361114 - equipment and personnel.  He has learned to use a lot of popular                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
361115 - technologies for communicating, like the telephone, email, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
361116 - presentation software.  This takes about 80% of his time.  Meetings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361117 - take time to resolve conflicts in understandings from prior meetings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361118 - and fixing problems caused by people who don't listen, see below.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
361119 - ref SDS 0 CJ9J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
361120 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
361121 -          [On 921127 Morris explained how small, inconsequential                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361122 -          problems misunderstanding daily communications later explode                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361123 -          into major crises. ref SDS 32 0674                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
361125 -           ..
361126 -          [On 950517 proponents of modern project management (MPM)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361127 -          offer leadership for charasmatic Pied Pipers of change with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361128 -          natural intelligence for entertaninment that avoids study,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361129 -          history, experience, reading and writing, hoping a strategic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361130 -          vision leaps into the future with breakthroughs that ignore                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361131 -          the past; reflects 2 worlds of management theory X and Y                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
361132 -          distinguish command from creativity, control from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
361133 -          empowerment, impulse from deliberation, and accuracy from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361134 -          bumbling. ref SDS 65 IJ4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
361136 -           ..
361137 -          [970829 book on managing says communication primary process                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
361138 -          of management, ref SDS 98 6666.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
361140 -           ..
361141 -          [On 020217 DOD management practice is mostly communication,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
361142 -          ref SDS G2 1332; better listening requires technology that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
361143 -          makes capturing organizational memory fast and easy so people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
361144 -          can remember accurately. ref SDS G2 9360  Found SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361145 -          accomplishes this requirement. ref SDS G2 3105                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
361147 -  ..
361148 - Morris' practice aligns with a report on 890513.  At that time, an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361149 - engineering and construction executive indicated during a professional                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
361150 - event that communication requires 90% of management time, and further                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361151 - noted difficulty using computers for management communications.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
361152 - ref SDS 3 6690  Earlier this evening, Ross explained similar practice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
361153 - at IBM. ref SDS 7 QY6L  Below, Morris commented again that people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
361154 - don't use computers for management. ref SDS 0 6993                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361155 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
361156 -          [On 910911 investment manager sees no demand for SDS to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361157 -          improve accuracy of communication because executives spend                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361158 -          most of their time talking. ref SDS 21 5567                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
361160 -           ..
361161 -          [On 931130 Drucker cites analysis as core management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
361162 -          practice, task, and responsibility for converting information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
361163 -          into knowledge that makes communication effective.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
361164 -          ref SDS 35 7911                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
361166 -           ..
361167 -          [On 940510 article in HBR says management is 66%                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
361168 -          communication ref SDS 43 0034                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
361170 -           ..
361171 -          [On 940722 people spend 80% of the time trying to find                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361172 -          information due to information overload. ref SDS 51 CR6L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
361174 -           ..
361175 -          [On 960205 managers waste 70% of day in unproductive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
361176 -          meetings. ref SDS 80 5902                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
361178 -           ..
361179 -          [On 960721 frustration meetings not productive. ref SDS 85                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
361180 -          0896                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
361182 -           ..
361183 -          [On 960919 Contracting Officer's day is 90% communication,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
361184 -          worries meeting unproductive. ref SDS 86 9834                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
361186 -  ..
361187 - Morris uses a bound notebook to enter understandings and action items                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361188 - from the constant flow of communication, he cites, per above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
361189 - ref SDS 0 8812  He can make copies to organize information in folders                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361190 - on related subjects, and his secretary sends important information to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361191 - colleagues working on common tasks.  He can study his notes when time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361192 - permits and add comments to remember important ideas that occur from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361193 - reading and remembering correlations that may have been overlooked at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361194 - the time events occurred.  Morris uses an electronic calendar, the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361195 - Wizard, to manage follow up meetings, which is similar to "DayTimers"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361196 - for tracking important information and action items.  He said this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361197 - method of time and information management is weak, because it cannot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361198 - be changed very easily.  His secretary creates agenda items for major                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361199 - meetings from his bound notebook and prior agendas.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361200 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
361201 -          [On 910418 Intel reports building faster processors so                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361202 -          technology can help managers work faster. ref SDS 16 2744                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
361204 -           ..
361205 -          [On 910529 SDS integrated design is counterintuitive because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
361206 -          people have years of experience separating scheduling from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361207 -          filing. ref SDS 19 9989                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
361209 -           ..
361210 -          [On 920215 Morris could not convert tradiational manual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361211 -          practices of scheduling and filing to use SDS plan, perform,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361212 -          report integrated design. ref SDS 28 5820                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
361214 -           ..
361215 -          [On 950927 Intel reported failure on using technology to help                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
361216 -          managers work faster. ref SDS 73 7732                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361218 -           ..
361219 -          [On 960919 USACE manager received constant communication. see                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
361220 -          ref SDS 86 9834]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
361222 -           ..
361223 -          [On 970829 reviewed book on management finding communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
361224 -          is primary factor, ref SDS 98 6666.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361226 -           ..
361227 -          [On 971126 Dave Vannier reported his work is mainly meetings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
361228 -          ref SDS A3 3849                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
361230 -           ..
361231 -          [On 981027 architect uses binder for time and information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
361232 -          management. ref SDS B2 3234                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
361234 -           ..
361235 -          [On 990907 Intel reports SDS accomplishes objectives of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361236 -          POIMS. ref SDS C3 0149                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361238 -           ..
361239 -          [On 000309 manager reports similar work practices, finds SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
361240 -          unique method. ref SDS D1 3068                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
361242 -           ..
361243 -          [On 010425 Morris reports using SDS is a "utopia" because the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
361244 -          Typical Day Scenario explains everything is in the right                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
361245 -          place at the right time. ref SDS E2 EP7F  He asks where time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
361246 -          for analysis is explained. ref SDS E2 LY5G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
361248 -           ..
361249 -          [On 030512 Morris work practice common for information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361250 -          management; SDS links for paperless office working online                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
361251 -          opposite of requirements for conventional practice that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
361252 -          prints everything; links increase amount of information to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361253 -          print. ref SDS G9 ZT54                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361255 -           ..
361256 -          [On 080318 Morris showed a small 3" x 4" notebook used for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
361257 -          meetings and stored in a shirt pocket. ref SDS I2 9G6U                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
361259 -           ..
361260 -          [On 090404 0041 Gary explains use case and suggests new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
361261 -          feature to convert schedule task into a diary record for a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
361262 -          prior date. ref SDS I3 F06O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
361263 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
361264 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
361265 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
3613 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SDS Explanation, Thinking Through Writing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Analysis Correlations Implications Incite                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
IBM's Binder Time Information Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
Writing Notes Twice Objects Does Not Grasp Difference between Informa                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Listening Improvement Needed to Make Conversation More Effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Yes Winning People Over Leadership Trust Communication Needs Metrics                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
100% Sure Reduces Opportunity to Discover Improvement, 000225, Eric A                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Continual Improvement Learning Key Attribute of Successful Executives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Learning Supported by SDS Intelligence Process Plan Perform Report                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Writing Everything Down Not Enough Time Overkill                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT12 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1301 -  ..
AT1302 - SDS Design Effective Maintains Alignment Avoids Costly Mistakes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1303 - 
AT1304 - Morris said he likes SDS architecture that ties Diary reports of daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1305 - work to follow up tasks in the Schedule, because it connects planning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1306 - to relevant history that expedites complementary action, and helps                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1307 - avoid taking conflicting action that causes problems, rework, delay                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1308 - and extra expense.  He feels this is a new way of working that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1309 - improves traditional methods of management analysis, but is not sure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1310 - the benefits justify entering handwritten notes twice.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1312 -       ..
AT1313 -      [On 001219 SDS "re-tools" human skills to enable a powerful new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1314 -      way of working intelligently routinely. ref SDS D9 QT6F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1316 -       ..
AT1317 -      [On 040416 Morris explains interoperability is a strong advantage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1318 -      of SDS, for submission to Architecture Committee on SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1319 -      standards for organizational memory and intelligence support.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1320 -      ref SDS H1 3M7N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1322 -  ..
AT1323 - Morris feels the idea of adding "intelligence" that avoids mistakes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1324 - and discovers opportunities overlooked in notes written once is a new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1325 - way of thinking, per POIMS. ref OF 1 2777  He notes that nobody has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1326 - experience showing "intelligence" in the private sector saves time and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1327 - money, so nobody has enough faith to try.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1328 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1329 -          [On 891113 executive objects to organizational memory because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1330 -          there is not enough time to add intellignece that avoids                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1331 -          mistakes. ref SDS 8 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1333 -           ..
AT1334 -          [On 901011 Morris indicated SDS is an important new direction                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1335 -          for technology. ref SDS 14 3J8I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1337 -           ..
AT1338 -          [On 910520 Morris tried SDS, ref SDS 17 655O, and seemed to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1339 -          grasp the process of adding intelligence that converts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1340 -          information into the power of knowledge. ref SDS 17 I66F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1342 -           ..
AT1343 -          [On 910523 Morris commended SDS design, ref SDS 18 3001, but                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1344 -          had difficulty using SDS according to the plan, perform,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1345 -          report design. ref SDS 18 2736                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1347 -           ..
AT1348 -          [On 910810 Morris explained SDS design breakthrough is using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1349 -          a hybrid that integrates hierarchial and relational data base                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1350 -          design. ref SDS 20 7793                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1352 -           ..
AT1353 -          [On 920215 Morris gave up trying SDS because linking is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1354 -          counterintuitive. ref SDS 28 5820                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1356 -           ..
AT1357 -          [On 921127 Morris frustrated little, inconsequential details                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1358 -          esclate into major problems. ref SDS 32 0674                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1360 -           ..
AT1361 -          [On 010425 Morris described SDS typical day scenario is a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1362 -          "utopia" because everything is available when needed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1363 -          ref SDS E2 EP7F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1365 -           ..
AT1366 -          [On 080124 case study shows Medit assembly language platform                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1367 -          enables Knowledge Management support for working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1368 -          intelligently which has been difficult to accomplish with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1369 -          other technologies. ref SDS I1 WG5G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1370 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1371 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1373 -      ..
AT1374 -     Writing Notes Twice Not Enough Time for Listening Analysis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1375 -     Time Not Enough for Analysis SDS Seems Like Writing Notes Twice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1376 -     Conversation Fast and Easy; Writing Takes Too Much Time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1377 -     Listening Strengthened by Adding Intelligence to Information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1378 -     
AT1379 -     Morris feels that, even though he likes SDS architecture for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1380 -     keeping track of critical details, per above, ref SDS 0 8211,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1381 -     investing time to transcribe notes from his manual notebook, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1382 -     he explained above, ref SDS 0 HJ4J, into SDS records seems like                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1383 -     unnecessary duplication, because there is too much information and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1384 -     not enough time to write everything down per below. ref SDS 0 0880                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1385 -     Morris indicated that using SDS to write things down twice seems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1386 -     like overkill.  He believes that the notes people write during                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1387 -     events are adequate for organizational memory, based on the many                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1388 -     successful companies, who do not invest time for intelligence that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1389 -     shows cause and effect, per discussion with Ross, earlier this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1390 -     evening. ref SDS 7 3S6H and ref SDS 7 MT7O  Below, Morris cites                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1391 -     disadvantages of handwritten notes. ref SDS 0 SI4K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1393 -          ..
AT1394 -         [On 910520 Morris started using SDS and learned critical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1395 -         intelligence can be created without writing his notes twice;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1396 -         but, just by writing information once in SDS, people can                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1397 -         "debug" management to save time and money. ref SDS 17 I66F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1399 -          ..
AT1400 -         [On 020927 the movie "The Maltease Falcon" showed that a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1401 -         common business practice in the 1930s and 40s was for someone                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1402 -         to take notes during meetings where important, complex                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1403 -         information was presented, so that someone could "get it all                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1404 -         down." ref SDS G6 W682                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1408 -      ..
AT1409 -     Making Sense Complex Correlations Implications Risk Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1410 -     Deliberative Analysis Makes Sense Complex Correlations Nuance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1411 -     Intelligence Improves 1st Impressions to Save Lives Time Money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1412 -     
AT1413 -     We reviewed SDS support for adding intelligence to information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1414 -     captured, as Morris describes from first impressions that people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1415 -     write, jot, and hurridly scribble "once" during meetings, calls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1416 -     and routine daily work.  Investing time for deliberative analysis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1417 -     to "connect the dots" that verify alignment expands understanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1418 -     and refines accuracy of knowledge by triangulating fragmentary                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1419 -     information with history, context and relevant sources, see POIMS,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1420 -     ref OF 1 16EF  Accurate understanding that makes sense of complex                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1421 -     correlations, implications and nuance, otherwise overlooked and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1422 -     forgotten, per below, ref SDS 0 8850, enables people to discover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1423 -     emerging problems and opportunities in time to take effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1424 -     action that saves lives, time, and money.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1425 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1426 -         [On 950204 Morris attended a seminar where ideas were                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1427 -         presented that sounded like SDS methods. ref SDS 56 5932                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1429 -      ..
AT1430 -     Morris noted organizations these days are learning to streamline                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1431 -     overhead using technology to manage information.  As a result,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1432 -     with fewer managers....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1433 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1434 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1435 -                        there isn't enough time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1436 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1437 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1438 -     ...for analysis to understand and follow up in SDS records like                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1439 -     this one, because executives attend a lot of meetings, per above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1440 -     ref SDS 0 8812  Conversation seems faster, easier and more                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1441 -     effective because people like to talk; they don't want to write                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1442 -     and read memos, because that is harder work than talking and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1443 -     listening.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1445 -         ..
AT1446 -        [On 921205 Covey notes that habits of good management practice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1447 -        are hard to form; takes commitment and faith working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1448 -        intelligently. ref SDS 33 6013                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1450 -         ..
AT1451 -        [On 940527 cognitive overhead takes time for the mind to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1452 -        organize information, essential for proactive management, often                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1453 -        associated with IBIS. ref SDS 45 F95N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1455 -      ..
AT1456 -     This aligns with analysis in POIMS. ref OF 1 2777                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1457 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1458 -        [On 891113 executive objects to organizational memory because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1459 -        there is not enough time to add intellignece that avoids                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1460 -        mistakes. ref SDS 8 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1461 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1462 -        [On 901007 Morris worried about writing notes twice again.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1463 -        ref SDS 13 ZS4H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1465 -         ..
AT1466 -        [On 911121 Morris doesn't have enough time to learn SDS.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1467 -        ref SDS 22 7420                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1469 -         ..
AT1470 -        [On 911121 Morris explained an AI program Chips purchased to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1471 -        support engineering management that does not require writing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1472 -        notes twice. ref SDS 22 8809                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1474 -         ..
AT1475 -        [On 911123 Morris identified Welch Management method, SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1476 -        enables using good management consistently; other executives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1477 -        don't work this way, ref SDS 23 4930, use feel good management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1478 -        to expedite. ref SDS 23 1331                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1480 -         ..
AT1481 -        [On 920215 the AI program was not effective for obtaining                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1482 -        relevant information from organizational memory. ref SDS 28                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1483 -        2115                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1485 -         ..
AT1486 -        [On 920402 Ross seemed to relate issue of using SDS to improve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1487 -        earnings conflicts with IBM culture that image and style of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1488 -        management that relies on conversation. ref SDS 29 0344                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1490 -         ..
AT1491 -        [On 921127 Morris complained small details turn out later to be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1492 -        big problems. ref SDS 32 0674                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1494 -         ..
AT1495 -        [On 940121 "Killer Application" improves productivity of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1496 -        management. ref SDS 37 6301                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1498 -         ..
AT1499 -        [On 951022 investors worried Killer Application that improves                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1500 -        productivity needed to sustain inflated stock prices.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1501 -        ref SDS 74 6565                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1503 -         ..
AT1504 -        [On 950228 Morris complained that nobody has notes that anyone                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1505 -        can decipher. ref SDS 58 RO8I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1507 -         ..
AT1508 -        [On 950626 training teaches executives to be good talkers.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1509 -        ref SDS 62 4392                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1511 -         ..
AT1512 -        [On 991108 tension between relying on talking and using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1513 -        alphabet technology to improve understanding through analysis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1514 -        has been a continuing debate from the time of Plato and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1515 -        Aristotle in 2,400 BC. ref SDS C7 7426                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1516 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1518 -      ..
AT1519 -     Listening Critical, Organizational Memory Understanding Follow Up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1520 -     "Yes" Requires Intelligence to Align Action with Intentions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1521 -     Intelligence Knowledge History Improve Listening and Paperwork                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1522 -     
AT1523 -     Morris feels since communication takes up most of the time on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1524 -     job, per above, ref SDS 0 8812, people need more diligence to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1525 -     listen better in order to take advantage of good communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1526 -     skills that expedite getting things done.  It feels great giving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1527 -     orders and talking people into saying "yes!"  But, when you find                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1528 -     out later they took the wrong action, because listening failed, it                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1529 -     causes productivity and earnings to suffer. see below, ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1530 -     126J  Also, below, Morris explains top executives are excellent at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1531 -     getting people to listen without using SDS, most commonly using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1532 -     pictures, graphs, and diagrams for clear communication, explained                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1533 -     below. ref SDS 0 6V46  But sometimes people just don't listen, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1534 -     this makes everybody mad. ref SDS 0 W98F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1536 -      ..
AT1537 -     SDS enables better partnership between leadership and technology                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1538 -     for listening, creativity to discover opportunity, and proactive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1539 -     problem handling, shown by the record on 890324. ref SDS 2 LZ5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1540 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1541 -          [On 931130 Drucker cites analysis as core management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1542 -          practice, task, and responsibility for converting information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1543 -          into knowledge that makes communication effective.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1544 -          ref SDS 35 7911                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1546 -           ..
AT1547 -          [On 940114 example illustrates unproductive meetings are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1548 -          common. ref SDS 36 O15M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1550 -           ..
AT1551 -          [On 940508 executives are good learners with strong listening                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1552 -          and pattern recognition skills that greatly aid understanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1553 -          to follow up. ref SDS 42 3381                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1555 -           ..
AT1556 -          [On 940609 pictures conversation convey cursory 1st                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1557 -          impression false confidence fools gold, ref SDS 48 4933,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1558 -          leading to continual bumbling, ref SDS 48 4671, Alice in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1559 -          Wonderland management noted by Kissinger. ref SDS 48 4238                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1561 -           ..
AT1562 -          [On 950412 PMI event revealed evidence leadership is at war                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1563 -          with technology that moves information too fast for people to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1564 -          understand and follow up, ref SDS 61 4543, listening fails                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1565 -          when executives and managers feel neither will listen.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1566 -          ref SDS 61 4423                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1568 -           ..
AT1569 -          [On 950517 proponents of modern project management (MPM)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1570 -          offer leadership for charasmatic Pied Pipers of change with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1571 -          natural intelligence for entertaninment that avoids study,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1572 -          history, experience, reading and writing, hoping a strategic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1573 -          vision leaps into the future with breakthroughs that ignore                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1574 -          the past; reflects 2 worlds of management theory X and Y                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1575 -          distinguish command from creativity, control from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1576 -          empowerment, impulse from deliberation, and accuracy from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1577 -          bumbling. ref SDS 65 IJ4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1579 -           ..
AT1580 -          [On 950428 professional event showed technology has reduced                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1581 -          productivity of leadership. ref SDS 63 3921                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1583 -           ..
AT1584 -          [On 950502 discussed PMI conference at Asilomar to present a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1585 -          better partnership between leadership and technology.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1586 -          ref SDS 64 5830                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1588 -           ..
AT1589 -          [On 950327 examples multiply illustrating need for better                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1590 -          communication. ref SDS 60 0200                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1592 -           ..
AT1593 -          [On 960205 study published on managers waste 70% of day in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1594 -          unproductive meetings. ref SDS 80 5222                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1596 -           ..
AT1597 -          [On 960311 Johanna Neuman's book Lights Camera War explains                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1598 -          constant struggle to build a partnership between leadership                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1599 -          and technology. ref SDS 81 G635                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1601 -           ..
AT1602 -          [On 960715 PMI conference at Asilomar fails to present better                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1603 -          partnership between leadership and technology. ref SDS 84                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1604 -          0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1606 -           ..
AT1607 -          [On 970524 Morris attended Cal Tech seminar on how small                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1608 -          problems from communication mistakes escalate into major                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1609 -          crisis and loss. ref SDS 93 QO4O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1611 -           ..
AT1612 -          [On 000515 pictures limited representation of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1613 -          multi-dimensional knowledge, ref SDS D2 3R5K, Peirce semiotic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1614 -          strives to capture continuous flow of human thought with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1615 -          exestential graphs. ref SDS D2 Y34F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1617 -           ..
AT1618 -          [On 010312 pictures take 1000 words to explain, noted by Eric                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1619 -          Armstrong. ref SDS E0 MU62                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1621 -           ..
AT1622 -          [On 021228 SDS records on Internet save time and money;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1623 -          request to keep up good work listening. ref SDS G8 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1625 -      ..
AT1626 -     Executives demand better "listening" that enables people to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1627 -     understand and follow up with the correct action.  A good record                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1628 -     of what was said and done enables planning to solve problems that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1629 -     block progress.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1630 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1631 -          [On 970707 USAFIT study reports management always degrades to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1632 -          entropy when information overload occurs because everybody is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1633 -          talking and nobody is listening, as Morris notes today.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1634 -          ref SDS 97 0108                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1636 -           ..
AT1637 -          [On 981223 HQUSACE engineer proposes people use more people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1638 -          and more diligence rather than SDS to improve communication.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1639 -          ref SDS B3 HS8J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1641 -           ..
AT1642 -          [On 000116 50% organizational memory on meetings is useful,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1643 -          which is way above industry norms. ref SDS C9 3456                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1645 -           ..
AT1646 -          [On 001126 more diligence using information technology was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1647 -          proposed to perform knowledge management rather than SDS.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1648 -          ref SDS D7 QW8I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1650 -           ..
AT1651 -          [On 020217 DOD program manager says organizational memory                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1652 -          provided by SDS improves productivity of meetings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1653 -          ref SDS G2 9360                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1655 -      ..
AT1656 -     SDS improves long-term components of communication for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1657 -     listening...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1658 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1659 -                         understanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1660 -                         follow up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1661 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1662 -     ....that support short-term skills for talking people into saying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1663 -     yes, as explained in NWO. ref OF 3 03CS  Capturing organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1664 -     memory provides a resource of shared meaning that strengthens                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1665 -     biological listening. see POIMS, ref OF 1 3773                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1667 -           ..
AT1668 -          [On 911121 Morris reported company policy is to destroy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1669 -          intellectual capital so that organizational memory cannot be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1670 -          discovered in lawsuits. ref SDS 22 5920                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1672 -           ..
AT1673 -          [On 921127 Morris complained small details are overlooked,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1674 -          turn out later to cause big problems. ref SDS 32 0674                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1676 -           ..
AT1677 -          [On 931130 Drucker reports people giving up on communication.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1678 -          ref SDS 35 3851                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1680 -           ..
AT1681 -          [On 940327 Morris encountered resistance when offering his                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1682 -          notes to refresh people's memory of prior communications.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1683 -          ref SDS 39 J47F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1685 -           ..
AT1686 -          [On 940609 listening to understand, follow up requires more                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1687 -          than biological hearing. ref SDS 48 4671                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1689 -           ..
AT1690 -          [On 970123 Intel uses confrontation to resolve differences                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1691 -          when people remember common events differently. ref SDS 92                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1692 -          1111                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1694 -           ..
AT1695 -          [On 011003 IT engineer giving up because productivity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1696 -          paralyzed by hopeless quagmire of complexity due to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1697 -          information overload. ref SDS F3 EC5N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1699 -      ..
AT1700 -     Like double entry bookkeeping improves accounting, writing and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1701 -     feedback verify listening, see POIMS. ref OF 1 259O  Traditional                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1702 -     paperwork, documentation, meeting notes, ects, are improved, per                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1703 -     telecon with Ross today, ref SDS 0 3S6H, by adding "intelligence"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1704 -     that connects daily work into chronologies of cause and effect                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1705 -     that aligns plannng and working with objectives, requirements and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1706 -     commitments.  These connections make context management fast and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1707 -     easy by positioning the mind in related contextual history that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1708 -     expands span of attention and verifies accuracy.  This greatly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1709 -     improves traditional information management practice of reliance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1710 -     on remembering only the gist of information.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AT1712 -           ..
AT1713 -          [On 911123 Morris reported that SDS enables Welch Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1714 -          method that integrates work tasks, but executives don't work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1715 -          this way. ref SDS 23 0477                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1717 -           ..
AT1718 -          [On 931130 Drucker suggests integrating work components to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1719 -          improve productivity; understanding and follow up are parts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1720 -          of communication that SDS supports. ref SDS 35 C95J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AT1722 -           ..
AT1723 -          [On 940121 software industry needs "Killer Application" that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1724 -          makes computers useful for improving management productivity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1725 -          by lifting ability to think, remember and communicate.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1726 -          ref SDS 37 6301                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1728 -           ..
AT1729 -          [On 950223 Morris worries that Welch does not listen well                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1730 -          enough to complaints about SDS. ref SDS 57 7499                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1732 -           ..
AT1733 -          [On 950228 Morris complained meetings are unproductive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1734 -          because nobody listens. ref SDS 58 1994                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1736 -           ..
AT1737 -          [On 950303 people cannot remember what happened during a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1738 -          meeting in Paris, France. ref SDS 59 3333                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1740 -           ..
AT1741 -          [On 951022 investors worried Killer Application that improves                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1742 -          productivity needed to sustain inflated stock prices.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1743 -          ref SDS 74 6565                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1745 -           ..
AT1746 -          [On 951103 worry Welch does not listen. ref SDS 76 6820                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1748 -           ..
AT1749 -          [On 960205 report managers waste 70% of day in unproductive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1750 -          meetings. ref SDS 80 5222                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AT1752 -           ..
AT1753 -          [On 980827 management consultants claim teaching listening is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1754 -          more effective than SDS; makes it difficult for executives to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1755 -          recognize SDS above the noise of advertising. ref SDS B1 E15J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AT1757 -           ..
AT1758 -          [On 000116 50% of meeting notes are useful. ref SDS C9 3456                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1759 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1760 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1762 -      ..
AT1763 -     Stories Improve Listening, Productivity and Earnings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AT1764 -     Thinking Through Writing Adds Intelligence to Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1765 -     History Organizational Memory Enable Root Cause Analysis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1766 -     Listening Verifies for Accurate Understanding Timely Follow Up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1767 -     
AT1768 -     Organizational memory captured by writing a coherent "story" uses                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1769 -     deliberative analysis for an "intelligence" process of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1770 -     organization, alignment, summary, feedback, discussed with Ross                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AT1771 -     earlier this evening. ref SDS 7 MT7O, also, explaining "vision."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1772 -     ref SDS 7 ZM7I  Thinking through writing a coherent "story" helps                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AT1773 -     makes sense of complexity, and facilitates memory, see POIMS.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AT1774 -     ref OF 1 3742  Good memory and understanding complexity help                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1775 -     prepare for effective meetings, and for working productively that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AT1776 -     saves time and money. This is an entirely new kind of capability                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1777 -     to strengthen listening skills for proactive problem handling by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AT1778 -     revealing conflicting intentions before mistakes are made, similar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1779 -     to the way Morris debugs software and computer chips before                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1780 -     sending to the customer. Better listening is a big part of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AT1781 -     continual learning.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AT1783 -           ..
AT1784 -          [On 900303 research indicates the human brain is wired to use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AT1785 -          "stories" that aid memory and understanding cause and effect.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AT1786 -          ref SDS 9 3016                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AT1787 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1788 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT1789 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AT18 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Authentic Conversation Alignment Verify Truth Overkill Writing Every                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B503 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50401 -      ..
B50402 -     Talk is Cheaper than Writing for Accurate Communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50403 -     Build the Job with Conversation Listening Fails Talk is Cheap                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50404 -     Authentic Conversation Align Communication for Accuracy Truth                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50405 -     Accuracy Truth Align Communication Authenticate Conversation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50406 -     
B50407 -     Morris feels writing a coherent story and adding connections to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50408 -     verify alignment with objectives, requirements and commitments so                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50409 -     that people are prepared to work productively takes a lot of skill                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50410 -     and diligence.  Writing takes time to "debug" communication by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50411 -     authenticating conversation to reduce mistakes and improve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50412 -     earnings, called out by POIMS. ref OF 1 1108  Executive training                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50413 -     teaches dialog skills to be persuasive talking people into saying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50414 -     "yes" which is faster and easier than being prepared by writing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50415 -     and studying background.  Leadership is taught to expedite using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50416 -     conversation to get things done by focusing on the future rather                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50417 -     than worry about the past.  Mistakes that cause delay and extra                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50418 -     cost are avoided by hiring smart people with good communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50419 -     skills for listening.  He said a big challenge occurs when people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50420 -     are hired who have good communication skills, but won't listen to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50421 -     persuasive executives.  Below, Morris frustrated by mistakes when                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50422 -     people don't listen. ref SDS 0 6V46                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50424 -           ..
B50425 -          [On 911121 discussed deliberative analysis again, requires                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50426 -          leadership with broader vision. ref SDS 22 5830                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50428 -           ..
B50429 -          [On 911123 executives taught to make decisions that "feel                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50430 -          good" in the moment and develop justification later.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50431 -          ref SDS 23 1331                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50433 -           ..
B50434 -          [On 931130 Drucker reports people giving up on communication;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50435 -          everybody's talking, nobody's listening makes communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50436 -          the biggest risk in enterprise, ref SDS 35 3851, supports                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50437 -          Morris's worry today that manager's won't listen.  On 960103                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50438 -          executives don't have time to listen; rely on style not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50439 -          content. ref SDS 78 8409  On 940506 managers submit summary,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50440 -          executives won't listen to critical details. ref SDS 41 2945                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50441 -          On 950426 executives work by conversation, ref SDS 62 4392,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50442 -          use 20 80 methods to expedite. ref SDS 62 4022  On 001207 too                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50443 -          many people having too many problems cause productivity,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50444 -          earnings and stock prices to fall. ref SDS D8 V54M  On 950412                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50445 -          executives feel their problems are caused by managers who do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50446 -          not tell the truth. ref SDS 61 3920                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50448 -           ..
B50449 -          [On 940609 Kissinger recommends analysis to avoid continual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50450 -          bumbling like Alice in Wonderland. ref SDS 48 4238  SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50451 -          enables deliberative analysis. ref SDS 48 3U7J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50453 -           ..
B50454 -          [On 950517 executives aver nitpicking the past to second                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50455 -          guess mistakes, fear accountability. ref SDS 65 8599                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50457 -           ..
B50458 -          [On 950822 Morris reports executive training focuses on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50459 -          future, because the past is "water under the bridge."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50460 -          ref SDS 69 9433]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50462 -           ..
B50463 -          [On 960205 managers waste 70% of day in unproductive meetings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50464 -          because people are not prepared, don't listen.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50466 -           ..
B50467 -          [On 010510 Steve Balmer reported Microsoft products improve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50468 -          productivity. ref SDS E5 GT5G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50470 -           ..
B50471 -          [On 010608 DCMA uses Senior Functional Advisors to grow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50472 -          competence. ref SDS E7 3T8I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50474 -           ..
B50475 -          [On 000116 Morris reported that 50% of meeting notes are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50476 -          useful. ref SDS C9 3456                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50478 -           ..
B50479 -          [On 041019 in offering a 2nd opinion, Doctor Guardino asked                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50480 -          an aide to authenticate conversation during a meeting at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50481 -          Stanford Medical Center by leaving the room to check the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50482 -          written record showing a pathology report that discovered IBC                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50483 -          was dated 040419, rather than three (3) days earlier on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50484 -          040416. ref SDS H4 BV92                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50485 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50487 -      ..
B50488 -     Communication Mistakes Costly Effective Communication Saves Money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50489 -     
B50490 -     Morris feels diligence and management training are needed because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50491 -     when communication fails, things don't get done, the wrong things                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50492 -     are done, work does not align with requirements and commitments,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50493 -     and so has to be done over.  Rework causes extra cost, delay,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50494 -     conflict and crisis.  If people feel bad about communication, they                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50495 -     get mad, won't be team players, they obstruct, cover up and don't                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50496 -     tell the truth.  Failed communication ripples through everyone,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50497 -     spreading quickly and broadly, like a virus.  Soon, everything is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50498 -     infected, as small problems cascade out of control.  Morris feels                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50499 -     listening is critical to productivity and earnings, per above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50500 -     ref SDS 0 CJ9J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50501 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50502 -         [On 911221 marketing "cooked the books" to cover up problems;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50503 -         problems to escalate causing loss, conflict, and scrambling to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50504 -         downsize in order to stay in business. ref SDS 26 C38U                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50506 -          ..
B50507 -         [On 921021 Frank Shultz reported that communication is a big                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50508 -         problem at NASA and JPL. ref SDS 31 4390                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50510 -          ..
B50511 -         [On 951101 psychologists hired to improve communication.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50512 -         ref SDS 75 5500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50514 -          ..
B50515 -         [On 950412 executive describes productivity suffers because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50516 -         managers and engineers don't tell the truth, and when                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50517 -         executives won't listen to the truth. ref SDS 61 3920                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50519 -          ..
B50520 -         [On 970524 Morris attended Cal Tech seminar on how small                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50521 -         problems from communication mistakes escalate into major                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50522 -         crisis and loss. ref SDS 93 QO4O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50524 -          ..
B50525 -         [On 971008 government reported study showing SDS saves time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50526 -         and money by reducing mistakes that cause rework. ref SDS A0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50527 -         1273                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50529 -          ..
B50530 -         [On 991007 communication is biggest risk in enterprise.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50531 -         ref SDS C4 7920                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50533 -          ..
B50534 -         [On 001207 too many people having too may problems causes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50535 -         productivity, earnings and stocks to decline. ref SDS D8 V54M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50537 -      ..
B50538 -     Morris advised that many organizations send managers and engineers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50539 -     to seminars and pay for training to improve talking and listening                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50540 -     skills because communication so important to productivity, per his                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50541 -     initial comment that 80% of his time is communicating. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50542 -     8812                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50543 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50544 -         [On 950412 executive reported that people won't tell the boss                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50545 -         the truth, overlooking that "truth" is a moving target on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50546 -         information highway, and often the boss won't "listen" to the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50547 -         truth. ref SDS 61 3920                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50549 -          ..
B50550 -         [On 950426 executive training teaches better talking and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50551 -         listening. ref SDS 62 4392                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50553 -          ..
B50554 -         [On 980307 Andy Grove, Chairman of Intel, explained process of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50555 -         capturing organizational memory to avoid ambiguity of mental                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50556 -         maps, i.e., forgetting. ref SDS A7 3668                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50558 -      ..
B50559 -     We discussed the idea of "listening" by capturing organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50560 -     memory, so that people can be prepared to work productively with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50561 -     accurate understanding to avoid mistakes.  Better listening is a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50562 -     lot of hard work using conventional methods and technologies.  SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50563 -     makes good management faster, easier and more useful by adding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50564 -     intelligence to organizational memory that provides an expanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50565 -     resource of "knowledge."  This enables people to continually learn                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50566 -     from daily experience, discussed with Ross earlier this evening.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50567 -     ref SDS 7 7499                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50568 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50569 -         [On 000307 research at SRI found that knowledge management is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50570 -         a lot of hard work using popular information technology.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50571 -         ref SDS D0 767G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50572 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50574 -      ..
B50575 -     Civilization Case Study Cost Savings Working Intelligently                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50576 -     Going First Takes Courage Faith Not 100% Sure Cost Savings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50577 -     100% Sure Civilization Takes Courage and Faith Power of Knowledge                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50578 -     
B50579 -     Morris said continual learning sounds good when consultants talk                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50580 -     about it at seminars, but, since nobody has experience with SDS,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50581 -     you cannot be 100% certain of cost savings.  Everyone is afraid to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50582 -     go first because they are not 100% sure of the results.  Below,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50583 -     Morris notes that executives are taught not to try improving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50584 -     productivity and earnings by retooling skills and tools, unless                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50585 -     everybody is 100% sure of cost savings. ref SDS 0 YM5N  Ignorance,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50586 -     fear, and denial prevented saving time and money on Broadwater                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50587 -     Dam, reported a few months ago 890324. ref SDS 2 8R51                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50588 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50589 -          [On 950911 Tofflers, authors of Future Shock, propose that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50590 -          learning, which they also call "thinking," is the best skill                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50591 -          to learn. ref SDS 71 2222                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50593 -           ..
B50594 -          [On 960924 Max Blodgett applied leadership to help people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50595 -          discover the power of knowledge that was resisted at USACE.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50596 -          ref SDS 88 IJ7S                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50598 -           ..
B50599 -          [On 980307 Andy Grove reports experience at Intel trying to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50600 -          get successful executives to improve the work is like                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50601 -          "...walking through the Valley of Death." ref SDS A7 1657                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50603 -           ..
B50604 -          [On 990317 Jason Yuen at San Francisco International Airport                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50605 -          made the same point, ref SDS B4 5600; on 990505 Jason needed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50606 -          help changing attitudes at the San Francisco International                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50607 -          Airport that resist improvement to save lives, time, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50608 -          money. ref SDS B5 4732                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50610 -           ..
B50611 -          [On 031211 relentless pressure through persistant exposure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50612 -          enables people to gain enough experience to change attitudes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50613 -          about investing time to work intellgently. ref SDS H0 PE5Y                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50615 -           ..
B50616 -          [On 050322 going first takes courage and faith to advance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50617 -          civilization with a new way of working. ref SDS H7 KK3M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50619 -      ..
B50620 -     We did not discuss progress of civilization that shows cost                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50621 -     benefits of investing in learning, e.g., computers, forks, glass,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50622 -     electricity, cars, chairs, etc.  We can never be 100% sure of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50623 -     anything until experience is gained; however, this does not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50624 -     relieve responsibility to make sensible choices based on related                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50625 -     experience.  Civilization has a lot of experience showing that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50626 -     stronger learning skills bring significant rewards.  SDS has an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50627 -     innate structure and process for improving learning.  That is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50628 -     adequate grounds to investigate.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50630 -          ..
B50631 -         [On 950721 management standards require continual learning to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50632 -         encourage practices that save time and money, so that people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50633 -         can gain experience showing cost savings. ref SDS 68 2846                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50635 -          ..
B50636 -         [On 991217 civilization cost study showing value                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50637 -         of KM.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50639 -      ..
B50640 -     Mentioned Ross is thinking about pilot testing SDS, per above,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50641 -     ref SDS 0 HJ6I, but regardless of that effort, since SDS is the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50642 -     only method available to improve organizational memory, and since                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50643 -     this is a critical strategic asset, responsible executives are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50644 -     obligated to investigate SDS under requirements to maintain                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50645 -     shareholder value.  Why not divert a portion invested to improve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50646 -     talking and hearin, to pilot test SDS for better listening?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50648 -  ..
B50649 - Reservations about using SDS based on experience using manual methods,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50650 - rather than experience using SDS, overlooks advantages of automated                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50651 - integration explained in POIMS. ref OF 1 6528,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50653 -  ..
B50654 - We discussed these advantages in the next segment, below. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50655 - 8850                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50656 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50657 -          [On 911123 "feel good management" defined as common methods                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50658 -          used which fear accountability. ref SDS 23 1331]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50659 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50660 -          [On 911205 discussed with Wayne executive aversion to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50661 -          analysis at ref SDS 25 8402.  On 950223 Morris learned at a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50662 -          seminar for executives that writing can help, ref SDS 57                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50663 -          5931; he remains worried about "overkill."]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50665 -           ..
B50666 -          [On 940609 analysed aversion to writing and desire to rely on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50667 -          conversation to build the job. ref SDS 48 9057]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50669 -           ..
B50670 -          [On 950204 SDS avoids fragility of knowledge. ref SDS 56 0550                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50672 -           ..
B50673 -          [On 950223 Morris attended a seminar that advocated SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50674 -          methods. ref SDS 57 5931]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50676 -           ..
B50677 -          [On 950426 every advance to save time initially resisted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50678 -          because fear not enough time. ref SDS 62 T2WK                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50680 -           ..
B50681 -          [See example at Corps of Engineers on using hand written                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50682 -          notes to prepare SDS record, ref SDS 89 2079.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50684 -           ..
B50685 -          [On 950426 management training firm says executives work by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50686 -          conversation. ref SDS 62 4392]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50688 -           ..
B50689 -          [On 971229 management training emphasizes talking and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50690 -          listening skills. ref SDS A5 2000]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50692 -           ..
B50693 -          [On 980307 Andy Grove, CEO of Intel, explains benefits of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50694 -          taking copious notes to avoid mistakes. ref SDS A7 3668]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50696 -           ..
B50697 -          [On 980405 accountability feared. ref SDS A8 5065                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50699 -           ..
B50700 -          [On 990625 Forbes article reported CEOs failing because they                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50701 -          don't feel like taking notes. ref SDS B7 7344]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50703 -           ..
B50704 -          [On 901007 Morris worried again that adding "intelligence" to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50705 -          management was extra work. ref SDS 13 5G5N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50707 -           ..
B50708 -          [On 950426 every advance to save time initially resisted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50709 -          because fear not enough time. ref SDS 62 T2WK                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50711 -           ..
B50712 -          [On 980405 accountability feared. ref SDS A8 5065                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50713 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50715 -  ..
B50716 - Deliberative Analysis Improves Understanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50717 - Double Entry SDS Process Adds "Intelligence" to Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50718 - Organizational Memory Invests Time for Good Management to Succeed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50719 - Discovering "Understanding" is Not Writing Things Down Twice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50720 - 
B50721 - The common worry (per Morris, above, ref SDS 0 5930, and in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50722 - discussion with Ross earlier this evening, ref SDS 7 3S6H) that SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50723 - requires writing notes twice is incorrect.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50725 -  ..
B50726 - Analysis in SDS, adds "intelligence" to verify accuracy of information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50727 - that was written once, explained in POIMS. ref OF 1 0561                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50729 -  ..
B50730 - "Intelligence" provides proactive problem handling that avoids cost                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50731 - and delay of rework, by expanding and verifying understandings from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50732 - first impressions that occur in the heat of battle, similar to double                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50733 - entry bookkeeping which discovers mistakes that are overlooked using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50734 - single entry methods. see POIMS, ref OF 1 7822  Per above, SDS debugs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50735 - "understanding," ref SDS 0 9Y5I, similar to the way Morris debugs a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50736 - software program. see, also, POIMS. ref OF 1 5795  This is different                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50737 - from writing notes twice.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50739 -      ..
B50740 -     [On 901007 Morris worried about writing notes twice again.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50741 -     ref SDS 13 ZS4H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50743 -  ..
B50744 - Why should software be the only process that is debugged?  Why not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50745 - debug management, as well?  If engineers make mistakes in the logic of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50746 - software, shouldn't it be expected that mistakes occur in in other                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50747 - work?  We can ignore mistakes and accept lower productivity, earnings,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50748 - stock prices and downsizing; or, we can use tools to increase chances                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50749 - for success.  Using SDS to debug management improves earnings and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50750 - stock prices, so it isn't necessary to downsize.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50752 -      ..
B50753 -     [On 921205 Covey's book, "7 Habits of Highly Successful People,"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50754 -     cites proposed writing a diary to aid understanding, ref SDS 33                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50755 -     1121, which is a strategy of investing intellectual capital.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50756 -     ref SDS 33 J3WS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50758 -      ..
B50759 -     [On 940303 SDS provides double entry verification of accurate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50760 -     understandings. ref SDS 38 5RWG                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50762 -      ..
B50763 -     [On 940820 example PG&E debug computers, can also debug                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50764 -     management. ref SDS 52 7767                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50766 -  ..
B50767 - SDS makes it fast and easy to capture organizational memory for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50768 - understanding who, what, when, where, why and how things happen, then                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50769 - discover correlations, nuance and implications that are otherwise                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50770 - overlooked, and thereafter use this powerful new intellectual capital                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50771 - to plan and follow up.  Understanding and follow up are deliverables                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50772 - of listening that make communication effective, which Morris noted are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50773 - the weak link in management. ref SDS 0 CJ9J  "Discovery" occurs from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50774 - deliberative analysis that adds organization and structure to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50775 - information, summarizes to create perspective, connects summary to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B50776 - relevant details to maintain comprehension, and obtains feedback to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B50777 - improve accuracy.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B50779 -      ..
B50780 -     [On 900319 memory of sequence imparts cause and effect that is a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50781 -     major factor in human reasoning, indicating SDS strengthens basic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50782 -     innate faculties. ref SDS 10 0702                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50784 -      ..
B50785 -     [On 910223 SDS provides organic structure like DNA. ref SDS 15                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B50786 -     RR5I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50788 -      ..
B50789 -     [On 931130 Drucker says "analysis" is primary responsibility of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50790 -     management. ref SDS 35 7911                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50792 -      ..
B50793 -     [On 941211 example from PG&E work. ref SDS 54 0000]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50795 -  ..
B50796 - Alignment with objectives, requirements and commitments further                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50797 - enables discovery of related experience that impacts initiatives.  The                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50798 - result is better memory of chronology that reveals cause and effect,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50799 - and wider span of attention, than occurs when writing notes only once.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50800 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50801 -                        Communication Metrics                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B50802 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50803 -       ...was later defined on 950202, ref SDS 55 0333, and on 950327.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50804 -       ref SDS 60 0000                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50806 -      ..
B50807 -     [On 950204 SDS avoids fragility of knowledge. ref SDS 56 0550                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50809 -      ..
B50810 -     [On 950426 every advance that saves time was initially rejected                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B50811 -     because of fear there was not enough time. ref SDS 62 T2WK                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B50813 -      ..
B50814 -     [On 971008 U.S. Army Corps of Engineers issued report on cost                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50815 -     savings from Communication Metrics. ref SDS A0 2979, ref SDS A0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50816 -     1273]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B50818 -      ..
B50819 -     [On 980307 Andy Grove's book "Only the Paranoid Survive" says                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B50820 -     anlaysis removes ambiguity of mental maps.  He takes copious notes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50821 -     and asks questions. ref SDS A7 3668]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B50823 -      ..
B50824 -     [On 980405 accountability feared. ref SDS A8 5065                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50826 -      ..
B50827 -     [On 901006 explained this to Morris again. ref SDS 13 ZS4H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B50829 -      ..
B50830 -     [On 920513 Bill Benkevitch, manager with Navy, doesn't have enough                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B50831 -     time for adding "intelligence" to management because data entry is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50832 -     not cost effective. ref SDS 30 5592  On 970611 Bill had more time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B50833 -     to consider SDS and was concerned managers are unable to recognize                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B50834 -     the merits. ref SDS 96 0007 and ref SDS 96 0900                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50836 -      ..
B50837 -     [On 950204 SDS expedites writing. ref SDS 56 4995]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50839 -      ..
B50840 -     [On 960609 SDS improves alphabet. ref SDS 48 8854]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B50841 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50842 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50843 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B50844 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B509 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

8 Steps Com Metrics Write Everything at Once Not Necessary Write What                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Jones, Morris 8 Steps Com Metrics Write Everything at Once Not Necess                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Writing Everything Down Best Practices Organizational Memory Capture                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Data Entry Strategies Practices Methods Com Metrics 8 Steps Write Eve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Fear Writing Analysis Don't Know What to Write, SDS Doesn't Start fro                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
SDS Records Created Not in All at Once in 1 Day Over Days, Weeeks.. R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
BC08 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
BC0901 -      ..
BC0902 -     Data Entry Strategies                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
BC0903 -     Writing Record of Daily Work Occurs Over Time Not All at Once                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
BC0904 -     
BC0905 -     Occassionally when rushed, support staff can enter hand written or                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
BC0906 -     dictated notes into SDS, which can later be fleshed out at a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
BC0907 -     convenient time.  So, it isn't necessary to write everything down                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
BC0908 -     all at once.  The record grows as awareness deepens about                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
BC0909 -     correlations, implications and nuance.  SDS makes this practice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
BC0910 -     practical and useful for saving time and money.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
BC0911 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BC0912 -        [On 950327 decided to create a new profession to do this work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
BC0913 -        of Communication Metrics. ref SDS 60 6118]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
BC0915 -      ..
BC0916 -     Managers are beginning to enter notes directly into SDS on a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
BC0917 -     notebook computer, instead of using a notebook of paper.  As                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
BC0918 -     prices decrease and capability of small systems improves, this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
BC0919 -     will become more common.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
BC0920 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BC0921 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BC0922 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BC0923 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BC0924 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BC0925 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BC10 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Hand Written Notes Inadequate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
Meeting Notes Support, Facilitator                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Writing Twice SDS Adds Intelligence Analysis Planning to Scribbles Wr                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
BL05 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
BL0601 -  ..
BL0602 - Handwriting Limitations of Conventional Notetaking                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
BL0603 - Meeting Notes Inherently Defective Due to Limitations of Handwriting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
BL0604 - 
BL0605 - Morris said there are problems with handwritten notes because the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
BL0606 - resulting record is....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
BL0607 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0608 -    Incomplete.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
BL0610 -         ..
BL0611 -        The dynamics of conversation and social pressure inhibit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0612 -        reflection, verification and correlation with other sources.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
BL0614 -         ..
BL0615 -        Related information necessary to understand and efficiently                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
BL0616 -        apply information and ideas is not provided, cited nor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
BL0617 -        accessible.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
BL0618 -        ..
BL0619 -        It is difficult to talk and take notes at the same time.
BL0621 -     ..
BL0622 -    Difficult to organize and add context that permits understanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
BL0623 -    the meaning of information when it is needed weeks, or years after                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
BL0624 -    it is first created by conventional notetaking.  see NWO for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0625 -    explanatin of "understanding." ref OF 3 5361                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
BL0627 -     ..
BL0628 -    Difficult to read, handwritten notes are often unfathomable even to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
BL0629 -    the person who wrote them.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
BL0631 -     ..
BL0632 -    Filed away rather than used to support continuing endeavors.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0634 -     ..
BL0635 -    Not available when needed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
BL0636 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0637 -        [On 960920 difficulties capturing organizational memory was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
BL0638 -        cited in a meeting at USACE. ref SDS 87 BS4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
BL0639 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0640 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0641 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0642 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0643 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0644 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL0645 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
BL07 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Haste Makes Waste, Avoid                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
Deliberative Analysis Converts Information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
Investing Intellectual Capital                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
Writing, Reading, Expedited by SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Obstacles to Leadership, Ovecoming                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Understanding Writing & Linking Unlock Memory                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
Discover What We Know Before Writing to Tell Others What to Do Delibr                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Investing Intellectual Capital Grows Knowledge under Farming Model                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Time Not Enough to Think                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C611 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
C61201 -  ..
C61202 - Organizational Memory Strategic Asset                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61203 - Investing Intellectual Capital Saves Time & Money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61204 - Meeting Notes Improved by SDS Flexible Structure Organizational Memory                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
C61205 - 
C61206 - SDS solves inherent problems using traditional handwritten notes for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61207 - capturing organizational memory, cited above by Morris. ref SDS 0 SI4K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61208 - SDS flexible structure, explained a few months ago on 890523,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
C61209 - ref SDS 4 P13O, strengthens management by making it fast and easy to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
C61210 - add intelligence that organizes, analyzes, aligns, summarizes, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
C61211 - manages feedback to verify accuracy.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61213 -          ..
C61214 -         [On 971202 advantages of SDS for improving communication were                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
C61215 -         reviewed with HQUSACE. ref SDS A4 1243                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61217 -     ..
C61218 -    Hurrying from meeting to meeting, phone call to discusison, gives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61219 -    the appearance of being productive, but in reality errors and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
C61220 -    ommissions occur beyond our notice with the result that much time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61221 -    is spent correcting mistakes, and later more time is spent correct-                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61222 -    ing prior corrections.  Feel Good management says maybe these won't                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61223 -    cause harm.  Business recessions show they are devastating.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
C61225 -          ..
C61226 -         Murphy's Law Excuses Mistakes to Avoid Accountability                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
C61227 -         
C61228 -         The notion of mistakes with unknown causes that excuses poor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61229 -         performance in order to avoid accountability is the source of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
C61230 -         "Murphy's Law" -- see NWO, ref OF 3 9448, the POIMS paper,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
C61231 -         ref OF 1 0307, and analysis on 940609. ref SDS 48 4671                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
C61233 -             ..
C61234 -            [On 960518 See Landauer on "meaning drift" ref SDS 82 3734                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61236 -             ..
C61237 -            [On 980307 Andy Grove, Chairman of Intel, explained process                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
C61238 -            of capturing organizational memory to avoid ambiguity of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
C61239 -            mental maps, i.e., forgetting. ref SDS A7 3668                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61241 -     ..
C61242 -    SDS gives you more time to analyse and plan follow up because of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
C61243 -    its fast data entry tools and its data base environment which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
C61244 -    alerts you to related issues and facts.  Automated links between                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
C61245 -    Time and Information management let you instantly schedule follow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61246 -    up.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61247 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61248 -       [On 950426 farming provides "investment" model for management to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
C61249 -       save time. ref SDS 62 4404]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
C61250 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61252 -  ..
C61253 - Management training today teaches that the role of a manager is to add                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61254 - value to employees and other resources.  This is accomplished through                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
C61255 - the capacity to...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
C61256 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61257 -                    Think, Remember & Communicate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
C61258 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61259 -      [On 911123 Morris explained executive training that recommends                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
C61260 -      "feel good" management. ref SDS 23 1331                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
C61261 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61263 -  ..
C61264 - Time to Think Very Limited - Reengineering Dilemma                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
C61265 - 
C61266 - If we do not have TIME to think carefully about serious matters, then                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
C61267 - the management structure needs to be adjusted.  Otherwise money saved                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
C61268 - by managers covering too many bases, is lost many times over through                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61269 - increased mistakes and missed opportunities, that only become apparent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61270 - later, or may never come to be recognized -- i.e. failure occurs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
C61271 - without anyone really understanding why, commonly explained as....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
C61273 -                            ..
C61274 -                           Murphy's Law                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
C61275 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61276 - ....discussed below. ref SDS 0 148J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
C61278 -  ..
C61279 - Managers do not punch a time clock.  They are paid to decide the level                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61280 - of effort required to get the job done and to make that effort. Some-                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
C61281 - times this means 12 - 24 hour days, other times we leave early to play                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61282 - golf.  The credo is "Whatever it takes!"  Thus, if you regularly do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
C61283 - not have enough time to analyse the day's events, and to plan follow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
C61284 - up, then the organization structure is inadequate. Failure will occur!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
C61285 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61286 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61287 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61288 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61289 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C61290 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
C613 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Marketing, Resistance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Security & Privacy - Discovery                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Remembering (linked records), Concurrent Discovery                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Dig Out of the System, Proactive Analysis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
History is Critical, Continual Learning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
Traceability to Original Sources                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
CE08 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
CE0901 -  ..
CE0902 - Remember the Past or Risk Repeating History of Past Mistakes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
CE0903 - 
CE0904 - The saying:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
CE0905 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0906 -         "Those who forget the past are doomed to repeat it."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
CE0907 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0908 - ...arises from difficulty getting information we need from the record                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
CE0909 - in time to use it to address current endeavors.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0911 -  ..
CE0912 - Most of the time information that shows the correct course is readily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
CE0913 - available, but digging it out of the "system" does not seem cost                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
CE0914 - effective....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
CE0915 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0916 -      [On 920215 example of conventional methods failing organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
CE0917 -      memory. ref SDS 28 HJ8G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
CE0919 -  ..
CE0920 - That's why lawyers love "discovery" and everyone else fears it.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0922 -  ..
CE0923 - Lawyers know that the chances are high that crucial information is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
CE0924 - available in the record, and they are willing to be paid $300 per hour                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
CE0925 - to spend all the time necessary to find it.  The curiosity is why                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
CE0926 - people are willing to pay others to discover critical information, but                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
CE0927 - not willing to discover it themselves in order to improve productivity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
CE0928 - earnings and stock prices?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
CE0930 -  ..
CE0931 - SDS lets us discover for ourselves what happened and take action to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
CE0932 - avoid calamity by remembering the past instantly, when necessary.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
CE0933 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0934 -      [On 970707 report by U.S. Air Force Institute of Technology on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
CE0935 -      information entropy endemic to large enterprise. ref SDS 97 0108]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
CE0936 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0937 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0938 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE0939 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CE10 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Marketing, Resistance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Too busy to manage effectively                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
Meeting Notes, confirm understandings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
TQM, Meetings, Communications                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
Investing Intellectual Capital Leveraged by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
Meetings Unproductive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Meetings, People Not Prepared                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
Figuring Out What to Say, What was Said,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
Movies Theater are Scripted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
10% of Mental Capacity is Used, SDS Lifts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
CQ12 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
CQ1301 -  ..
CQ1302 - Meetings Require Preparation for Effective Communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
CQ1303 - 
CQ1304 - It can be exhilarating, intoxicating, even useful to attend meetings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
CQ1306 -  ..
CQ1307 - In that setting we are performing like an actor on stage. This is an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
CQ1308 - important part of management, the leadership func- tion. But                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
CQ1309 - leadership must be "informed," and correctly "understood" in order to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
CQ1310 - achieve its aims, and this can only be attained through the proper                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
CQ1311 - balance between delivering lines of dialog and figuring out what                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
CQ1312 - dialog to deliver.  Or conversely, what the dialog was, and what it                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
CQ1313 - means.  We all like to go to the movies and the theater because "the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
CQ1314 - good guy wins" and is always able to marshal the better argument or                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
CQ1315 - turn of phrase.  That happens because someone wrote it that way. They                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
CQ1316 - thought long and hard about the structure of the event and the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
CQ1317 - language to make it come out "correctly."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
CQ1319 -      ..
CQ1320 -     [On 940413 used this idea in POIMS paper, ref SDS 40 4888.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
CQ1322 -  ..
CQ1323 - SDS helps people achieve better quality decisions using greater                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CQ1324 - diligence for reporting on performance and finding critical details to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
CQ1325 - "connect the dots" showing cause and effect that controls future work.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
CQ1327 -  ..
CQ1328 - More care investing intellectual capital results in a bigger resource                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
CQ1329 - for converting future information into knowledge, per Welch's law of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
CQ1330 - conservation of knowledge, ref OF 1 line 276, and ref OF 1 line 307.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
CQ1332 -  ..
CQ1333 - Writing things down and linking them up increases use of our mental                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
CQ1334 - faculties above the 2% - 10% which psychologists say humans typically                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
CQ1335 - achieve.  That is because within a short time from attending a meeting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
CQ1336 - or other dialog encounter, most of the information is disconnected. We                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
CQ1337 - can remember it only if asked, so the information is in the mind, but                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
CQ1338 - the critical connections that convert information into useful                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
CQ1339 - knowledge are lost.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
CQ1340 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CQ1341 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CQ1342 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CQ1343 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
CQ14 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

WMA Marketing, Customer analysis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Internal management, Thinking Through Writing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
Executive Challenge, Self Dialog                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Ignorance Management Computer Cognitive Science Fear Considering Need                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
100% Sure Won't Try to Retool Improve Because Fear of Failure Greater                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Budget Improve Management Pilot Test Experiment Save Time Money Make                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA08 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA0901 -  ..
EA0902 - Expediting Collaborating Excuse Bad Management Laziness                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA0903 - Love Listening by Others, But Often Don't Listen to Others                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA0904 - Overkill SDS Not Needed Internal Management Excuses Mistakes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA0905 - Internal v External Excuse Bad Management Expediting Collaborating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA0906 - 
EA0907 - Morris feels he doesn't need SDS, per comments above. ref SDS 0 5930                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0909 -  ..
EA0910 - He said SDS helps external management where a lot of communication is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0911 - in writing with people in different organizations that have different                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0912 - agendas, like projects performed under contract.  Morris said his work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0913 - is different because people are not guided by a contract, when                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA0914 - performing internal management.  Since everybody is on the same team,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0915 - SDS is unnecessary overkill for internal management, because writing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0916 - is not needed to get things done correctly, on time and within budget.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0917 - People expedite by working cooperatively through direct communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0918 - in meetings and calls, based on trust and flexibility that is missing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0919 - for external management.  He feels that making sure everybody                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA0920 - understands everything during the meeting is faster and easier than                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA0921 - learing to use SDS, and then having to confirm critical details by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA0922 - sending out SDS records and getting feedback.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA0924 -       ..
EA0925 -      [On 921127 Morris worried small details that are forgotten later                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA0926 -      cause major problems for internal and external management; wants                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0927 -      proactive problem handling for context management was important.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0928 -      ref SDS 32 0674                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA0930 -       ..
EA0931 -      [On 020131 Morris cannot collaborate on SDS improvements because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA0932 -      he cannot remember Medit programming. ref SDS G1 J15H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA0934 -       ..
EA0935 -      [On 041130 medical management health care fears accountability                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA0936 -      prefers working by conversation and avoid written confirmation of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0937 -      work plan, and resist review by Tumor Board. ref SDS H5 YR8F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA0939 -  ..
EA0940 - Morris observed that contracts need accurate organizational memory to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0941 - perform work correctly, on time and within budget, because income                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA0942 - depends on meeting requirements and commitments.  He said SDS is good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0943 - for this, as reported on 890324 by the Engineer for the Broadwater Dam                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0944 - project. ref SDS 2 6894  Morris said daily operations for internal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA0945 - management depend more on good communications for political skills to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0946 - motivate, pursuade, get along, be a flexible, be team player, and be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0947 - sensitive to feelings rather than pin everybody down the way SDS does.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0948 - He feels flexibility builds trust that enables things to get done in a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0949 - relaxed team atmosphere, without problems and conflicts that occur in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0950 - external management.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0952 -  ..
EA0953 - Morris said people learn good listening skills from classes on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA0954 - management in college, from executive seminars, listening to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA0955 - inspirational tapes and reading self-help books on how to be a good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA0956 - listener make SDS unnecessary duplication which is overkill for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA0957 - internal management, per his comments above. ref SDS 0 5930                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA0958 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA0959 -      [On 920215 organizational memory was needed for internal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA0960 -      management to downsize. ref SDS 28 HJ8G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA0962 -       ..
EA0963 -      [On 020820 people want relaxed, rather than accurate, daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0964 -      communication for getting things done. ref SDS G5 V66I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA0966 -  ..
EA0967 - We reviewed concern earlier this evening that people love others to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA0968 - listen, but often don't listen to others, ref SDS 0 CJ9J, and this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA0969 - causes delay, extra cost and conflict, perhaps loss of trust.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA0970 - ref SDS 0 126J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA0971 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA0972 -      [On 950228 Morris frustrated meetings unproductive waste time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0973 -      arguing about who, what, when, where, why, how organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA0974 -      memory from prior communications. ref SDS 58 1994                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA0976 -  ..
EA0977 - Morris feels this is not a big enough problem to justify disrupting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA0978 - smooth working relationships, which he fears would happen if SDS were                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0979 - deployed for internal management to pin everybody down all the time.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0980 - Morris said top executives are excellent communicators for making sure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0981 - everybody listens better than SDS can help.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA0983 -  ..
EA0984 - We reviewed Morris' earlier comment that people still don't seem to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA0985 - listen, even to top executives who have strong communication skills.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0986 - Earlier this evening, he was greatly exercised about this, pera above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0987 - ref SDS 0 SL6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA0989 -  ..
EA0990 - Morris advised that people go to seminars on team building.  Expert,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0991 - inspirational consultants are hired to improve communication by using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0992 - pictures and being entertaining and personable to build relationships                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA0993 - of trust, so people overlook minor mistakes to focus on the "big                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA0994 - picture."  But communication still seems to be a difficult problem                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA0995 - getting people to listen.  It is very frustrating after taking a lot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0996 - of classes on how to be an effective executive using leadership skills                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA0997 - to make sure everybody understands everything, and spending a lot of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA0998 - time finding really good pictures, graphs, and charts that simplify                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA0999 - things, only to find later that people are confused and don't follow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1000 - up correctly, when he remembers being very clear on what to do.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1001 - Sometimes, people don't use common sense, and take conflicting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1002 - actions, which later become big problems.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1004 -         ..
EA1005 -        [On 921127 Morris frustrated that small, inconsequential                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1006 -        mistakes that everybody ignores at the time, later turn into                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1007 -        major problems. ref SDS 32 0674                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1009 -         ..
EA1010 -        [On 931130 Drucker reports people giving up on management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1011 -        because communication is too complex to improve. ref SDS 35                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1012 -        3851                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA1014 -         ..
EA1015 -        [On 991108 Havelock explains speach is entertaining, normative,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1016 -        and exaggerated to persuade, ref SDS C7 4505; errors in speech                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA1017 -        are overlooked and ignored by people adjusting to perceived                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1018 -        context; ref SDS C7 XT1P; poetry evolved to improve accuracy of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1019 -        speech, ref SDS C7 3596; alphabet technology was an explosive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1020 -        technology that improved accuracy by orders of magnitude to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1021 -        enable advance of civilization. ref SDS C7 5628                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1023 -         ..
EA1024 -        [On 000515 pictures limited representation of multi-dimensional                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1025 -        knowledge, ref SDS D2 3R5K, Peirce semiotic strives to capture                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA1026 -        continuous flow of human thought with exestential graphs.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1027 -        ref SDS D2 Y34F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1029 -         ..
EA1030 -        [On 010312 pictures take 1000 words to explain, noted by Eric                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1031 -        Armstrong. ref SDS E0 MU62                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA1033 -  ..
EA1034 - This presents the dilemma of the mellennium that makes communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1035 - the biggest risk in enterprise, explained in POIMS, ref OF 1 IE6L, due                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1036 - to conflicts between conscious and subconscious processing,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA1037 - ref OF 1 6J9J, that becomes evident in conflicts between personal and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA1038 - organizational memory, summarized as a "2-worlds" problem, explained                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1039 - in NWO. ref OF 3 TF6H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA1040 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1041 -        [On 050218 people get mad resolving tensions from Knowledge                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1042 -        Management dilemma balancing personal drives for taking                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1043 -        immediate action with requirements for organizational memory                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1044 -        and management. ref SDS H6 XY4I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1046 -  ..
EA1047 - So, after several hours, Morris seems to recognize communication needs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1048 - more than talking and hearing, and that internal management needs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1049 - support, as well as external managemenet, contrary to common                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1050 - impressions that internal management can avoid good practices, per                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1051 - above. ref SDS 0 0880  Once in awhile we have to pin somebody down on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1052 - something, otherwise people act in conflict that causes continual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1053 - bumbling, delay and extra cost for rework.  Rather than "pinning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1054 - people down," SDS builds shared meaning through a common                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1055 - organizational memory, so people take complementary action that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1056 - leverages individual skills to increase productivity, earnings and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1057 - stock prices.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA1059 -       ..
EA1060 -      [On 960924 Max Blodgett commented along the same lines about need                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1061 -      for deliberative analysis once in awhile. ref SDS 88 IJ5P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1063 -  ..
EA1064 - Morris feels solving this problem is not worth the expense of using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1065 - SDS, because nobody else in the office is using it, and nobody he                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1066 - knows in other companies uses SDS, so it would be out of place in his                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1067 - company because people believe internal management is less adversarial                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1068 - than managing contractors, and so everybody feels that internal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1069 - management doesn't need help to align communications, because they                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1070 - don't know communication is more complex than seeing, talking and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1071 - hearing, i.e., people are ignorant about the difference between                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1072 - talking and hearing, and communication and listening, i.e., nobody                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1073 - understands that knowledge is much different from information.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1075 -  ..
EA1076 - Morris gave an example of the Broadwater Dam project where SDS aligned                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1077 - daily communications with objectives, requirements and commitments                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1078 - using "Command and Control of the Record" to organize information in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1079 - context for effective meetings and decision support that implements                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1080 - good management practice and organizational policies consistently,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1081 - explained in POIMS. ref OF 1 1113  He feels using SDS this way for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1082 - internal management would undermine the trust that enables people to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1083 - get things done smoothly and cooperatively by talking things out and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1084 - using good listening skills, per above. ref SDS 0 W95N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1086 -  ..
EA1087 - We decided to ignore the innovation loop recognizing the problem that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1088 - people don't listen, but maintaining people don't need help solving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1089 - the problem, because people have good listening skills. ref SDS 0 W48L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1091 -  ..
EA1092 - We reviewed the POIMS plan, perform, report process for figuring out                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1093 - what needs to be done based on policy, commitments, and objectives.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1094 - ref OF 1 2300                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1096 -  ..
EA1097 - Morris concurred that meeting objectives, implementing policies and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1098 - accomplishing commitements are important to internal management.  He                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1099 - feels people skills are more helpful than SDS, but noted these are not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1100 - mutually exclusive.  Using accurate organizational memory that adds                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1101 - "intelligence" to management does not prevent using good people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1102 - skills.  He has noticed that a lot of executives seem to have good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1103 - memories, so SDS to broaden the benefits of good memory could be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1104 - helpful.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1105 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1107 -  ..
EA1108 - Convincing Management to Use Good Management Practice Impossible                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1109 - Communication Biggest Risk Enterprise Remember 5% of Gist of Things                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1110 - Budget Improve Management No Allocation Experiment Pilot Test                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1111 - 
EA1112 - Morris advised that organizations do not budget for good management,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1113 - so there is no money to pilot test or implement SDS.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1115 -       ..
EA1116 -      [On 980307 Andy Grove at Intel recommends executives experiment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1117 -      to discover better methods while they can afford it, rather than                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1118 -      wait for a crisis that forces them to clutch at every straw as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1119 -      the ship is sinking. ref SDS A6 3416                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1121 -       ..
EA1122 -      [On 990527 Clay Chirstensen explains in his book "Innovator's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1123 -      Dilemma" that managers in big organizations are not allocated                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1124 -      budgets for experimenting, testing, pilot testing new ideas.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1125 -      ref SDS B6 0703                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1126 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1128 -  ..
EA1129 - People Get Mad Prospect Learning Cognitive Science Improve Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1130 - 
EA1131 - Morris feels it is impossible to convince management to approve using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1132 - SDS on the job because executives refuse to invest time for learning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1133 - why they need help to remember more than the gist of the story.  He                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1134 - indicated that POIMS presentation of cognitive science issues on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1135 - memory and understanding how information overload causes continual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1136 - mistakes takes time to study, but nobody will listen, per above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1137 - ref SDS 0 PU7J  He said that trying to educate top people on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1138 - requirements for good management just makes people mad, because they                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1139 - feel they already know how to use good management.  He feels this is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1140 - very tricky.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1141 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1142 -      [On 971024 Max Wideman, author in the field of project                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1143 -      management, noted that people resist cognitive science.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1144 -      ref SDS A1 8288                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1146 -       ..
EA1147 -      [On 980307 only the CEO has authority to work "intelligently."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA1148 -      ref SDS A7 2189                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1150 -       ..
EA1151 -      [On 990527 Morris encountered objections to using SDS at Intel.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1152 -      ref SDS B6 074D                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1154 -       ..
EA1155 -      [On 991025 Drucker calls for technology to integrate management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1156 -      science and cognitive science. ref SDS C6 0785                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1158 -       ..
EA1159 -      [On 010426 Pat Lincoln says POIMS is interesting but difficult to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1160 -      grasp. ref SDS E3 IB6N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1162 -       ..
EA1163 -      [On 040721 Pat indicated people resist SDS; they get weary,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1164 -      frustrated, and mad trying to understand POIMS, and refuse to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1165 -      listen because integrating computer science, management science,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1166 -      and cognitive science is hard; they avoid study to learn about                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1167 -      SDS, based on belief they are building something better.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA1168 -      ref SDS H3 QH5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1169 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1171 -  ..
EA1172 - Ignorance Communication Knowledge Listening Makes SDS Overkill                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1173 - 
EA1174 - Ignorance about cognitive science prevents people from investing time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1175 - for understanding differences between biological hearing that captures                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1176 - information (along with seeing and other senses), and "listening" that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1177 - adds intelligence to what is heard for creating knowledge.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1178 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1179 -      [On 011129 cognitive science is a painful subject; people don't                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1180 -      want to discuss it. ref SDS F7 MG8N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1182 -       ..
EA1183 -      [On 020415 CSG management does not believe losses caused by bad                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1184 -      management can be avoided by using good management. ref SDS G3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1185 -      5N3M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1187 -  ..
EA1188 - Executives Learn to Get By Without Making Efforts for Accuracy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1189 - Overkill SDS Not Needed to Align Communication If People Just Listen                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1190 - 
EA1191 - Management believes the problem of people not "listening" is lack of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1192 - common sense and failure to work hard paying attention.  Executives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1193 - feel that if people listen by paying attention, then help aligning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1194 - communication with SDS is unnecessary overkill, which Morris explained                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1195 - above. ref SDS 0 0880  This belief (paradigm) prevents executives from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1196 - investing time to learn that information density changes "meaning" in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1197 - the human mind without being aware of the change, and it causes people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1198 - to overlook critical details in the 95% of communication that falls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1199 - outside human limits on span of attention, commonly called remembering                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1200 - the "gist" of the story, and so causes continual mistakes (bumbling),                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1201 - leading to loss, conflict, crisis and calamity, commonly attributed to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1202 - not "listening," and is excused as "Murphy's Law.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1204 -       ..
EA1205 -      [On 921127 Morris complained small details cause major problems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1206 -      and felt that proactive problem handling for context management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1207 -      was important. ref SDS 32 0674                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1209 -       ..
EA1210 -      [On 921205 Covey notes that habits of good management practice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA1211 -      are hard to form; takes commitment and faith working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1212 -      intelligently. ref SDS 33 6013                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1214 -       ..
EA1215 -      [On 940527 cognitive overhead takes time for the mind to organize                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1216 -      information, essential for proactive management, often associated                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1217 -      with IBIS. ref SDS 45 F95N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1219 -       ..
EA1220 -      [On 970603 David Vannier tried getting approval for SDS at Intel,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1221 -      based on Intel's early support for improving management.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA1222 -      ref SDS 95 5803                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1224 -       ..
EA1225 -      [On 971126 Dave's boss wants to wait. ref SDS A3 1942                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1227 -       ..
EA1228 -      [On 980808 Ross explains hard work solves information overload at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1229 -      IBM. ref SDS A9 3379                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1231 -       ..
EA1232 -      [On 990527 Morris has tried to discuss SDS with his boss, but                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1233 -      people don't have time to listen. ref SDS B6 074D                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1235 -       ..
EA1236 -      [On 000307 Knowledge Management is another expression for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1237 -      cognitive overhead that takes a lot of hard work investing time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1238 -      to capture the record and organize information for understanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1239 -      correlations, implications, and nuance -- connecting the dots,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1240 -      and for finding critical details when needed. ref SDS D0 5182                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1242 -       ..
EA1243 -      [On 020618 SDS records on the Internet show benefits of good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1244 -      management; creates desire to work intelligently, but seems out                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1245 -      of reach using familiar technology and methods everygody likes.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1246 -      SDS explicit links change attitudes from getting by with bad                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1247 -      management that seems fast and easy, to using good management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1248 -      because SDS makes working intelligently to save time and money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1249 -      fast and easy. ref SDS G4 MU6H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1251 -  ..
EA1252 - Ignorance of human mental biology that makes communication the biggest                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1253 - risk in enterprise, see POIMS, ref OF 1 R69H, makes using SDS to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1254 - leverage "intelligence" seem shocking because everybody is relying on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1255 - native intelligence and hard work.  The image of an executive as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1256 - experienced and smart enough to tell people what to do, noted above,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1257 - ref SDS 0 VQ4I, is threatened by the prospect that every communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1258 - is the cause of problems rather than the solution, explained in POIMS.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1259 - ref OF 1 4079 and NWO, ref OF 3 4077                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1261 -       ..
EA1262 -      [On 920402 style, image of executive prevents improving earnings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1263 -      ref SDS 29 0344                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1265 -       ..
EA1266 -      [On 990527 Morris cited cultural pressures prevent improving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1267 -      management. ref SDS B6 1233                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1269 -       ..
EA1270 -      [On 020415 savings using good mangaement to avoid losses of bad                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1271 -      management is shocking; executives do not believe good management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1272 -      saves time and money. ref SDS G3 5N3M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1274 -  ..
EA1275 - To avoid the shock that communication is the cause of problems under                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1276 - new realities of information overload, that seems on first impression                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1277 - to threaten personal image and belief that communication is the core                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1278 - competence of success, savings using SDS are dismissed as incredible,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1279 - rather than investigated to discover the scope of the problem and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1280 - opportunity for improvement.  As a result of failing to investigate on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1281 - the pretext of not having time, ignorance about impact of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1282 - communication on productivity, and fear of learning new methods merged                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1283 - with fear of accountability from better organizational memory, cause                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1284 - denial by calling SDS "overkill" which does not justify a budget.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1286 -      ..
EA1287 -     [...Ross indicated SDS is overkill earlier this evening.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1288 -     ref SDS 7 3S6H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1290 -      ..
EA1291 -     [On 990527 Morris cited strong cultural forces prevent improving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1292 -     management. ref SDS B6 1233  He tried explaining SDS to the people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1293 -     at Intel. ref SDS B6 074D                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1295 -      ..
EA1296 -     [On 020415 cost savings Com Metrics shocking, management cannot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA1297 -     believe opportunity to improve earnings. ref SDS G3 5N3M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1298 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1300 -  ..
EA1301 - 100% Sure Success to Experiment on Improving Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1302 - 
EA1303 - We discussed experience showing SDS improves productivity that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1304 - increases earnings, which pay for SDS.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1306 -  ..
EA1307 - Morris noted that in the beginning, people are not 100% sure that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1308 - adding "intelligence" to management saves time and money.  Since SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1309 - seems like overkill, justifying a budget based on savings from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1310 - avoiding communication mistakes is embarrassing to people who feel                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1311 - they are good communicators, and shocking that large savings could be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1312 - possible.  So, people are afraid to believe better communication will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1313 - save money, and they don't want to listen about how to improve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1314 - listening, except for telling people to listen better and attend                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1315 - seminars.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1316 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1317 -      [On 980307 Andy Grove cites marketing advantage and courage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1318 -      needed to be an early mover before people are 100% certain of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1319 -      cost benefits. ref SDS A6 N14G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1321 -       ..
EA1322 -      [On 020618 SDS records on the Internet show benefits of good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1323 -      management; creates desire to work intelligently, but seems out                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1324 -      of reach using familiar technology and methods everygody likes.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1325 -      SDS explicit links change attitudes from getting by with bad                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1326 -      management that seems fast and easy, to using good management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1327 -      because SDS makes working intelligently to save time and money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1328 -      fast and easy. ref SDS G4 MU6H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1330 -  ..
EA1331 - Morris feels top executives won't try to improve management, unless                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1332 - they are 100% sure it will work, per above, discussing resistance to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1333 - continual learning ref SDS 0 V66N  Since there is no budget for pilot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1334 - testing to investigate SDS, everybody prefers to work by conversation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1335 - to expedite and get along by using people skills, because it is less                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1336 - controversial no matter how much it costs. It is easy to explain away                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1337 - problems caused by people not listening, per above, ref SDS 0 6V66,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1338 - and most people cannot remember details. Ambiguity of relying on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1339 - fungible memory provides a safety valve for avoiding accountability.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1340 - Executives feel that using SDS would eliminate this safety valve, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1341 - so causes fear of personal risk from lawyers discovering mistakes were                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1342 - made leading to accountability.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1344 -      ..
EA1345 -     [On 990317 program manager at SFIA expanation was not totally                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1346 -     convinced SDS would save time and money. ref SDS B4 5600                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1348 -      ..
EA1349 -     [On 991014 Morris proposed enterprise can survive by failing to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA1350 -     assume any burden for experimenting to discover how to improve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1351 -     productivity and earnings. ref SDS C5 3166                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1353 -  ..
EA1354 - Related discussion earlier with Ross that bad management can always be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1355 - justified as less costly than good management.  Failure is easily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1356 - purchased by failing to pay the price of success. ref SDS 7 3S6H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1357 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1358 -     On 890324 Tudor VP feels SDS is "overkill" wants to avoid risk of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1359 -     good records. ref SDS 2 6894                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1361 -      ..
EA1362 -     [On 950517 internal management last bastion of hunter/gatherers,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1363 -     foragers on daily information. ref SDS 65 0060.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1365 -      ..
EA1366 -     [On 960721 frustration and aruging about what was said at prior                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA1367 -     meetings. ref SDS 85 0896]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1369 -      ..
EA1370 -     [On 980308 Andy Grove takes copious notes, diligence to avoid                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1371 -     ambiguity of mental maps is not fun, not easy, but is essential                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1372 -     for executive management. ref SDS A7 3668]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1374 -      ..
EA1375 -     [On 980405 managers fear accountability. ref SDS A8 5065]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA1377 -      ..
EA1378 -     [On 990625 article in Fortune says successful CEOs write what up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1379 -     understandings at meetings, and this is critical to "execution."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1380 -     ref SDS B7 1024]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1381 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1382 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1384 -  ..
EA1385 - Internal Management Needs Self-Audit, Diligence, Shared Meaning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1386 - Notice Practices Improve Accuracy, Avoid Mistakes, Delay, Extra Cost                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1387 - 
EA1388 - We discussed the idea that internal management is less amenable to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1389 - using SDS than external management performed under contract.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1391 -  ..
EA1392 - Internal management lacks inherent feedback "metrics" of contract                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1393 - notice provisions that are used for external management.  Internal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1394 - management often involves exchange with those who are clearly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
EA1395 - subordinates or superiors on the one hand, and who are more or less                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1396 - experienced, which restrains and limits feedback, as explained in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1397 - NWO... paper. ref OF 3 2670                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1399 -  ..
EA1400 - On 881003 notice was explained for supporting accountability in daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1401 - communications using SDS. ref SDS 1 R35N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1402 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1403 -     [On 911123 Morris identified feel good management. ref SDS 23 1331]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
EA1404 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1405 -     [On 970829 book on management accountability does not explain how                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1406 -     to use "notice" practices for adding accountability to daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1407 -     communciation. ref SDS 98 L24N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1409 -  ..
EA1410 - External management permits feedback metrics because the parties to an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1411 - agreement have equal standing.  This occurs less often for internal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1412 - management, so fewer questions are asked about the efficacy of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1413 - actions, comments and instructions.  Lack of feedback conceals and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1414 - suppresses error. SDS allows executives to challenge themselves in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1415 - internal management with a form of check that contracts provide for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
EA1416 - external management.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1418 -  ..
EA1419 - Professional analysis using SDS provides timely feedback to refine                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1420 - understanding and strengthen follow up, essential for effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1421 - listening, with less rancor and fear of accountability than occurs in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1422 - external management using contract notice provisons. Using a dedicated                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1423 - role for SDS makes up for lack of time and diligence that is hard to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1424 - come by in fast paced organizations.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1426 -  ..
EA1427 - Morris' identification of demand for better listening, ref SDS 0 CJ9J,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1428 - to make executive communication skills effective, seems to offer a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
EA1429 - significant market for SDS to support internal management.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1430 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1431 -     On 890324 Tudor VP feels SDS is "overkill" wants to avoid risk of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1432 -     a good records. ref SDS 2 6894                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1434 -      ..
EA1435 -     [On 911130 discussed discovery issue with Justice Stanley Mosk, on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1436 -     Calif Supreme Court. ref SDS 24 0001]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1438 -      ..
EA1439 -     [On 920210 DNRC worried about discovery, ref SDS 27 6546.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1441 -      ..
EA1442 -     [On 950202 Com Metrics formulated to supplement cost and schedule                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
EA1443 -     control. ref SDS 55 0333.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
EA1445 -      ..
EA1446 -     [On 950705 reviewed internal/external issue. ref SDS 66 4995.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1448 -      ..
EA1449 -     [On 950909 discussed again at ref SDS 70 4480, and on frustrations                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
EA1450 -     about poor meeting productivity, ref SDS 58 1994.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
EA1452 -      ..
EA1453 -     [On 951221 article on risk management says poor communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
EA1454 -     greatest risk to earnings. ref SDS 77 5988.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1456 -      ..
EA1457 -     [On 960125 tried to get Turner Construction to present ideas for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
EA1458 -     Asilomar Conference. ref SDS 79 5005]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1460 -      ..
EA1461 -     [On 970107 contractor found SDS record helpful, despite initial                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
EA1462 -     fears about accountability. ref SDS 91 4953]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1464 -      ..
EA1465 -     [On 970603 Intel needs support for meetings. ref SDS 95 5803]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
EA1467 -      ..
EA1468 -     [On 980307 Grove cites need for feedback to alert management about                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
EA1469 -     mistakes, even though it is not fun. ref SDS A7 4697]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1471 -      ..
EA1472 -     [On 010522 Pat Lincoln raised discovery issue for using SDS at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
EA1473 -     SRI. ref SDS E6 PV6G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
EA1474 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1475 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1476 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA1477 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
EA15 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Creativity aided by Both Hands on Keyboard Greater Use Mental Capacit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Creativity Aided by Analysis and Alignment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
Incite Inspiration Bring Innovation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Creativity Empowered by SDS Avoid Entropy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Incite Inspiration Bring Innovation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Creativity Innovation Enlightenment Knowledge Wisdom                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Knowledge Space Organizes Information Using Time Chronology Complexit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Intelligence Listening Understanding Follow Up Make Getting People to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Continual Learning Core Competency for Future, Tofflers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
Learning Continual Core Competency of Successful Executives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
Learning Intelligence KM Com Metrics Enable Culture of Knowledge Over                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
F713 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
F71401 -  ..
F71402 - Creativity, Innovation, Enlightenment Supported by SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
F71403 - 
F71404 - This section illustrates using SDS method of thinking through writing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
F71405 - to aid creativity by continual learning that adds intelligence to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
F71406 - information.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
F71408 -  ..
F71409 - Initially, talking to Morris, it seemed that SDS might not apply to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
F71410 - internal management, or, at least, would be less helpful than for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
F71411 - external management.  Only after struggling to write out the idea and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
F71412 - the rational, did the deeper, more subtle, notion about the lack of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
F71413 - inherent control of internal management arise, that indicates there is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
F71414 - greater benefit to strengthen listening. ref SDS 0 8492                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
F71416 -  ..
F71417 - Struggling with language to develop analysis writing a comprehensible                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
F71418 - and complete story, reveals gaps and conflicts in understanding, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
F71419 - correlations, implications and nuance that are otherwise overlooked.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
F71420 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71421 -        [On 010117 made this point again to Morris. ref SDS F5 YY6G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
F71423 -  ..
F71424 - The process of alignment links current work with related context from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
F71425 - prior events.   Adding organization to the record with organic subject                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
F71426 - structure reveals a lot of related concepts and issues.  Preparing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
F71427 - summary headings forces synthesis of disparate ideas into a coherent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
F71428 - explanation.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
F71429 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71430 -     [On 011222 advantages of alignment. ref SDS F8 FG6F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
F71432 -  ..
F71433 - Therefore, using SDS that combines analysis and alignment yields new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
F71434 - patterns of cause and effect, which are otherwise hidden by the pace                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
F71435 - of information streaming sequentially by daily life.  Discovering                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
F71436 - useful patterns of cause and effect that are otherwise hidden, is a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
F71437 - good explanation of creativity and enlightenment.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
F71438 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71439 -     [See discussion with Wayne Wetzel a few years later, ref SDS 25                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
F71440 -     4755; support from Stephen Covey, ref SDS 33 2231; see anger about                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
F71441 -     this prospect at ref SDS 65 8849.]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
F71443 -      ..
F71444 -     [On 970526 Morris attended a seminar at Cal Tech on managing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
F71445 -     communication to improve creativity. ref SDS 94 3718]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71447 -      ..
F71448 -     [On 000709 Bill DeHart noted SDS provides a natural organization                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
F71449 -     that aids understanding and problem solving. ref SDS D3 0004                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
F71451 -      ..
F71452 -     [On 001108 Eric Armstrong on DKR project explains creativity comes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
F71453 -     from making analogies. ref SDS D6 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
F71454 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71456 -  ..
F71457 - Big Organizations Restrain Creativity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
F71458 - 
F71459 - Culture restrains creativity because enterprise must allocate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
F71460 - resources to revenue producing activity based on established history.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
F71461 - Large organizations often can allocate a portion of reserves for pure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
F71462 - research, but this is channeled into areas that seem historically                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
F71463 - promising, and so new ideas have more difficulty getting support.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
F71465 -      ..
F71466 -     [On 910418 article in Byte magazine explains resistance to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
F71467 -     innovation in big organizations. ref SDS 16 MW8N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
F71469 -      ..
F71470 -     [On 990527 Innovator's Dilemma explains why big organizations                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
F71471 -     stifle creativity and eventually fail, because they commit their                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
F71472 -     resources to traditional solutions that serve customer's immediate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
F71473 -     demands for solutions, that overlook better solutions to real                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
F71474 -     needs. ref SDS B6 5258 and ref SDS B6 4077                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
F71476 -      ..
F71477 -     [On 990527 Morris cited strong cultural forces prevent improving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
F71478 -     management. ref SDS B6 1233  He tried explaining SDS to the people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
F71479 -     at Intel. ref SDS B6 074D                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
F71481 -      ..
F71482 -     [On 001107 Doug Engelbart awarded National Medal of Technology,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
F71483 -     after struggling for many years to get his innovations adopted                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
F71484 -     commercially. ref SDS D5 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
F71486 -      ..
F71487 -     [On 010719 software engineer experienced with big projects for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
F71488 -     Boeing, NASA, e.g., Space Station, reports innovation difficult in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
F71489 -     large organizations. ref SDS E8 YR9J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
F71491 -      ..
F71492 -     [On 011006 same problem confirmed. ref SDS F4 EL5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
F71494 -      ..
F71495 -     [On 020131 Don Rumsfeld, Secretary of Defense, explains cultural                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
F71496 -     forces that resist innovation in big organizations. ref SDS G0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
F71497 -     0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
F71498 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71499 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71500 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71501 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71503 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71504 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71505 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71506 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F71507 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
F716 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Computers not used for management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
SDS is used a lot, Like a Truck Driver                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
Balance Between Talking Thinking/Analysing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
Exclusive Commit Use SDS Not Enough Time Write Everything Down Cultur                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Not Enough Time Write Everything Down Culture Pressures Conform Conve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Computers Not Management Talking Listening Communication Factor Manag                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Learn Use Synergy Makes Complex Integrated Tools Blessing Easy to Use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Improve Management Save Time Money Requires Commitment Change Life-sy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Frustrated KM Too Difficult Giving Up Technology Cannot Improve Manag                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Life-style Change SDS Integrated Design Commitment to Use Good Manage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Fear Competence Organizational Memory Too Difficult Deny Overkill Sou                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Good Enough Get By Feel Good Management Empowerment Cursory Impulsive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Bad Management Attractive Analysis Writing Fear Don't Know What to Wr                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Management Talking Listening Give Orders Getting People to Say Yes Pu                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Management Computers Not Used Culture Pressures Conform Conventional                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
GO17 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
GO1801 -  ..
GO1802 - Fear Losing Investment Learning Popular Information Technologies                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
GO1803 - 20 Minutes Not Enough Time to Improve Management Save Time and Money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
GO1804 - Integration Improves Productivity More Complex Takes Time to Learn                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1805 - SDS Enables Commitment to Improve Management, But Not Enough Time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
GO1806 - 
GO1807 - Morris said the integrated design of SDS supports many of the manual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1808 - practices people learn, per above. ref SDS 0 8812  He is afraid that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1809 - learning SDS to capture a greater share of personal and organizational                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
GO1810 - memory, and adding "intelligence" for analysis, alignment, summary and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
GO1811 - feedback, called out by management standards and experts, requires a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1812 - commitment to improve management with better understanding and follow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
GO1813 - up, commonly called "listening."   He indicated earlier that better                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1814 - listening is essential to saving time and money, per above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
GO1815 - ref SDS 0 CJ9J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
GO1817 -  ..
GO1818 - Morris explained that the purpose of SDS to help people "connect the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1819 - dots" in order to analyze, discover, understand, and refine knowledge                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
GO1820 - of cause and effect in daily work is not easily grasped by people on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1821 - the job.  Everybody does cognitive tasks in their head:  thinking,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
GO1822 - pondering, remembering associations of cause and effect, worrying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
GO1823 - about making mistakes, talking and listening in meetings, telephone                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1824 - calls, and by email.  Executives believe they know what to do without                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
GO1825 - investing time for writing up their analysis.  They want tools that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1826 - make their ideas when they write a letter or report look good.  The                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1827 - notion that tools for working intelligently help people construct good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
GO1828 - ideas is completely foreign and alien to how people work.  He feels                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1829 - SDS is a different world compared to how everbody works.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
GO1831 -      ..
GO1832 -     [On 911123 Morris explains SDS is a new way of working which he                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
GO1833 -     calls the Welch Management Method, ref SDS 23 4930; Morris                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1834 -     explained executives are taught to use "feel good" management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
GO1835 -     practice. ref SDS 23 1331                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1837 -      ..
GO1838 -     [On 911130 Justice Mosk, California Supreme Court, describes SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
GO1839 -     as a whole new way of working. ref SDS 24 6LSY                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
GO1841 -      ..
GO1842 -     [On 921127 Morris frustrated by complexity of management where                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
GO1843 -     small inconsequential details later explode into major problems.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1844 -     ref SDS 32 0674                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
GO1846 -      ..
GO1847 -     [On 990713 Intel colleagues describe SDS support for working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1848 -     intelligently foreign, alien, funny. ref SDS B9 2150                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
GO1850 -      ..
GO1851 -     [On 001219 SDS enables a powerful new way of working. ref SDS D9                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
GO1852 -     QT6F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
GO1854 -      ..
GO1855 -     [On 060412 Gary Johnson submits article presenting 2-worlds                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1856 -     problem of technology for making ideas look good fast and easy,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1857 -     requires balance with tools for constructing good ideas fast and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1858 -     easy. ref SDS H8 3H5G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
GO1860 -      ..
GO1861 -     [On 061102 case study 2-worlds problem reviewed,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
GO1862 -     ref SDS I0 8X5H, citing example of solution. ref SDS H9                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
GO1863 -     VR6F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
GO1865 -  ..
GO1866 - Morris feels management is mostly talking to people, ref SDS 0 8812,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
GO1867 - rather than using the computer to write everything down, which aligns                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
GO1868 - with Ross' concern, ref SDS 7 3S6H, and with fear that SDS is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1869 - "overkill," a gold-platted system, that requires writing notes twice,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
GO1870 - per above, ref SDS 0 5930, and prevents deniability and so brings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
GO1871 - accountability, reported on 890324, ref SDS 2 6894, and cited by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
GO1872 - Morris this evening. ref SDS 0 P94F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
GO1874 -      ..
GO1875 -     [On 910520 Morris started using SDS and learned critical