THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: September 24, 1996 07:50 AM Tuesday; Rod Welch

Visited Tom re SDS training; implementing Communication Metrics.

1...Summary/Objective
2...Email Transmission is Sporadic, Need Investigation/Correction
3...Notes for Claim Team Meeting 960919 Issued to Attendees
4...SDS Training Scheduled for 960925 0645
5...Collaboration & Communication Manager Role
6...Communication Metrics Supports Cost and Schedule Metrics
7...Dutra Claim Meeting, 960920
8...Communication Metrics Project - Progress
9...DMMO Meetings
10...Contractor Claim Review Support
11...Oakland Project Meetings Need Support for Organizational Memory
12...Leadership enables people to discover that "intelligence" is the best
13...Common sense from ignorance, fear and denial prevents people from
14...Leadership with Broader Vision Solves KM Dilemma
15...Common sense presents an innovation loop, also, dilemma. People want
16...Max asked for a trigger step leadership can take to enable discovery?
.......Where's the SDS record showing everything is aligned?
17...Critical Mass of Use Must be Reached to Improve Productivity
18...COE Internet Program
19...Follow Up


..............
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CONTACTS 
0201 - Corps of Engineers, SFD
020101 - Mr. Thompson F. Keesling, Architect, Assistant Chief
020102 - Construction - Operations Division
0202 - Dep Natrl Recrs & Consrvtn
020201 - Mr. Wayne Wetzel; Deputy Director
0203 - PG&E Grid Customer Services
020301 - Mr. Bill DeHart, PMP
020302 - Project Manager
0204 - Corps of Engineers, SFD
020401 - Mr. Max R. Blodgett, II, P.E., L.S.
020402 - Chief

SUBJECTS
Corps of Engineers, SFD
SDS Training, Email, Internet
Welch/COE Contract: Planning, Scope
CPM Supported by SDS
CPM Avenue to SDS Enhance Knowledge Space
Communication Manager

1208 -
1208 -    ..
1209 - Summary/Objective
1210 -
121001 - Follow up ref SDS 28 0000.
121003 -  ..
121004 - We will meet tomorrow morning for SDS training and to explore useful
121005 - collaboration for the Communication Manager role.  Max suggested some
121006 - ideas when I dropped off a document for Tom,  I called and got some
121007 - input from Wayne Wetzel at DNRC and from Bill DeHart at PG&E, who have
121008 - been through the process.  Tested SDS transmission via internet, and
121009 - it seems to be working okay, so need to coordinate with COE computer
121010 - support folks.
121012 -  ..
121013 - Sent this record to Tom for information re our meeting tomorrow.
121014 -
121015 -
121017 -  ..
1211 -
1212 -
1213 - Progress
1214 -    ..
1215 -
121501 - Email Transmission is Sporadic, Need Investigation/Correction
121502 -
121503 - The email I sent last night ref SDS 28 line 66 to confirm explanation
121504 - of the SDS record using notes from meeting with PG&E and CDWR, ref SDS
121505 - 7 line 151, did not transmit correctly, similar to the problem
121506 - reported yesterday, ref SDS 27 line 56.  I sent it twice and Tom sent
121507 - back messages saying both were scrambled.  I broke it into two pieces
121508 - and these seemed to be received okay.   I also printed a copy and took
121509 - it to Tom's office.
121511 -       ..
121512 -      [See follow up making correction to SDS that may fix this email
121513 -      transmission problem, ref SDS 31 line 45.]
121514 -
121515 -
121517 -  ..
121518 - Notes for Claim Team Meeting 960919 Issued to Attendees
121519 -
121520 - Tom received the finalized version of the notes on the claim team
121521 - meeting last Thursday, ref DIP 1 line 26.  He made distribution via
121522 - internet, per ref SDS 27 line 174 and the transmittal, ref DIP 1 line
121523 - 26.
121525 -  ..
121526 - Tom did not indicate that I should follow up with attendees, per ideas
121527 - set out in the transmittal at ref DIP 1 line 30 issued at ref SDS 27
121528 - line 176.
121529 -
121530 -
121532 -  ..
121533 - SDS Training Scheduled for 960925 0645
121534 -
121535 - We scheduled time for SDS on-line demonstration tomorrow morning
121536 - early.  I will come in oa 0630 - 0700.
121537 -
121538 - Since the email for ref DIP 3 line 28 failed, I brought a printed copy
121539 - of notes for the meeting with PG&E and CDWR that explains the SDS
121540 - format which we discussed yesterday, ref SDS 28 line 66, and shows how
121541 - the Communication Manager role supports a manager, ref SDS 7 line 154.
121542 -
121543 -
121545 -  ..
121546 - Collaboration & Communication Manager Role
121547 -
121548 - We discussed briefly the goal of developing a useful collaboration,
121549 - per our objectives at ref SDS 19 line 103.
121550 -
121551 - Tom is thinking through how to apply the Communication Manager role.
121552 -
121553 -
121554 -
1216 -
1218 - ŽU55X
1219 - Analysis
122001 -  ..
122002 - Communication Metrics Supports Cost and Schedule Metrics
122003 -
122004 - At PG&E the Communication Manager role flowed naturally from the
122005 - process of CPM scheduling, which Bill and I just sort of fell into,
122006 - because it needed to be done and I could do it.  The work at ref SDS 6
122007 - line 69, ref SDS 8 line 74, shows how CPM is a key analytic aspect of
122008 - Project Management that supports the people dimension of leadership,
122009 - where Bill focused his attention.  SDS is a lower level of analysis,
122010 - so it compliments CPM.  So doing the CPM which is now a recognized
122011 - management task, provided to apply SDS which is not yet understood.
122013 -  ..
122014 - The CPM effort required interaction among all of the players and it
122015 - was impacted by most of the management activity.  Besides attending
122016 - major meetings, Bill and I met daily when he was in the office, and
122017 - this wound up covering a broader range of subjects, permitting a means
122018 - to get stuff into SDS.  He would call via cellphone while driving to,
122019 - from and between meetings to discuss understandings from meetings I
122020 - did not attend, so that everything that was important to contract
122021 - performance got integrated into SDS.  He had access to the record
122022 - on-line so he was alerted to actions and informed.  Meeting agendas
122023 - flowed from the SDS record.
122025 -  ..
122026 - With Wayne at DNRC there was a lot of claim analysis that provided
122027 - regular interaction between the executive and Communication Manager,
122028 - which gave Wayne the opportunity to use that resource for a lot of
122029 - other stuff, ref SDS 4 line 187.
122031 -  ..
122032 - At COE we need a similar avenue to provide regular interaction between
122033 - Tom and Rod.  Tom has done a key aspect of claim analysis, at least
122034 - for now, so there is not enough work to support regular interaction on
122035 - that matter.  There is minimal follow up entailed and it is isolated
122036 - from other matters impacting project performance.  There is no CPM
122037 - support needed, as there would have been for the relocation project
122038 - they completed in June, but which we considered using SDS in February.
122040 -  ..
122041 - This may be the area Tom wants to discuss tomorrow.  Tom Benero
122042 - mentioned the other day a need for "communication support." ref SDS 22
122043 - line 58.  What is the best avenue to use Communication Metrics as an
122044 - ally for Tom?
122045 -
122046 -
122048 -  ..
1221 -
1222 -
1223 - 0927 called Wayne
1224 -
122401 - I explained the objective to jump start Commnication Metrics at COE.
122402 -
122403 - How do we develop the regualr interaction that makes SDS valuable?
122405 -  ..
122406 - I posed a theoretical that if the Director of DNRC told Wayne that he
122407 - could use Communication Metrics, what would he do where there is not
122408 - an existing task like claim analysis or CPM, that affords a routine
122409 - way for the executive to daily interact with the Communication
122410 - Manager?  Since Wayne is using SDS and has been through the experience
122411 - of discoverying the collaboration process, what is his take on how to
122412 - jump start the effort?
122414 -  ..
122415 - We considered identifying 2 - 3 meetings for the Communication Manager
122416 - to attend, that occur regularly each week and that typically impact a
122417 - wide range of daily management activity by resulting in action items
122418 - that require follow up by the Communication Manager.
122420 -  ..
122421 - I suggested following up with attendees at the last meeting, to go
122422 - meet with them and initially explain SDS, ref DIP 1 line 30.  Maybe
122423 - this can be addressed when we meet tomorrow morning.
122425 -  ..
122426 - I asked Wayne to send me a test SDS message, to see if I get the stuff
122427 - scrambled also.
122428 -
122429 -    Received his message via internet in the afternoon and it
122430 -    maintained the SDS format.  He also returned a message I sent him
122431 -    and it came back in the same format I sent it.
122432 -
122433 -
1225 -    ..
1226 -
1227 -
1228 - 0940 called Tom
1229 -
122901 - Dutra Claim Meeting, 960920
122902 -
122903 - He did not get the notes for the Dutra meeting sent last night,
122904 - ref SDS 18 line 43 via, ref DIP 2 line 27, but did get the final
122905 - version of the Claim Team meeting notes.
122906 -
122907 - I sent the Dutra meeting notes again via internet, and also printed a
122908 - copy and took it to Tom's office for editing, since the email is so
122909 - far unreliable, ref SDS 30 line 43.
122911 -  ..
122912 - Tom had people in his office, so I left the notes on Rose's chair,
122913 - (she was in Max's office).
122914 -
122915 -
122916 -
122917 -
1230 -

SUBJECTS
Assignments, COE/Welch Discuss, Review
Oakland Project, RFPs, Procedures, Welch Support
Common Sense False Knowledge Pilot Test 20 Min - 1 Hour Fools Gold
Organizational Memory Asset for Organization Liability for Individual
How Soon Can I Get This in an SDS Record
Organizational Memory Who, What, When, Where, Why, How, How Much
Paperwork Organizational Memory Conflicts Common Sense Cultue Resists
Deliberative Analysis Listening Thinking Planning Follow Up
USACE Leadership Orders Staff to Use SDS for Com Metrics on Weekly P
Leadership Orders Staff to Use SDS for Com Metrics on Weekly Progres

6212 -
6213 - 1006 discussion with Max
621401 -  ..
621402 - As I was leaving, Max came out of his office with Rose and he headed
621403 - for the elevator with me.
621404 -
621405 -
621407 -  ..
621408 - Communication Metrics Project - Progress
621409 -
621410 - Max asked how our Communication Metrics project is coming along?
621411 -
621412 - I explained my sense that we are making good progress, and that Tom
621413 - and I are meeting tomorrow morning about how SDS manages information,
621414 - and will consider ways to apply the Communication Manager role.
621415 -
621416 -
621418 -  ..
621419 - DMMO Meetings
621420 -
621421 - Max asked if I am attending the DMMO meeting today?
621422 -
621423 - I explained Tom has not mentioned anything about it.  He has been
621424 - focused on the Port of Oakland contract the past few days.
621426 -  ..
621427 - Max went back to Tom's office and inquired about my attending the DMMO
621428 - meeting today, and Tom said he feels Communication Metrics is not
621429 - needed on those meetings.
621430 -
621431 -      [On 960925 follow up discussion with Tom considering using SDS
621432 -      DMMO meetings. ref SDS 32 7399
621434 -  ..
621435 - Max and I went downstairs to the lobby where he bought a cup of hot
621436 - chocolate for Rose, because she is not feeling well today.
621438 -  ..
621439 - He noted the new manager is starting work in a few days, who will be
621440 - in charge of DMMO, and will report to Max.  The manager will take some
621441 - time to get up to speed, and then Max will discuss using
621442 - Communication Metrics for DMMO meetings.
621443 -
621445 -  ..
621446 - Contractor Claim Review Support
621447 - Oakland Project Meetings Need Support for Organizational Memory
621448 -
621449 - Max asked if I attended the weekly progress meeting yesterday for the
621450 - Oakland Harbor project?
621451 -
621452 - I did not attend the meeting yesterday because, so far, Tom Keesling
621453 - has not made an assignment for me to attend these meetings.  I cannot
621454 - simply show up, without an express mandate from USACE management to
621455 - the project staff in the Oakland office.
621457 -  ..
621458 - Max advised that weekly Progress Meetings are a good place to support
621459 - daily management.  Max noted that, when he approved the Welch
621460 - contract, he intended Communication Metrics would capture the record
621461 - of organizational memory.  Max feels the record of progress meetings
621462 - is a critical resource that Welch was hired to provide in order for
621463 - the project to succeed.
621465 -  ..
621466 - I agreed that attending meetings falls under the scope of services for
621467 - Communication Metrics on the Oakland Harbor project, per discussion
621468 - with Tom on 960807. ref SDS 15 3333  More recently a few days ago on
621469 - 960920 Tom cited the need for organizational memory. ref SDS 25 BS4N
621470 - I further agreed that Com Metrics applied for progress meetings will
621471 - greatly increase the chances that the project will meet objectives and
621472 - requirements.
621474 -  ..
621475 - I noted again that the Welch contract calls for performing assignments
621476 - as directed by Tom Keesling, and I have not been asked to attend
621477 - meetings on the Oakland Harbor project.  Leadership must give an order
621478 - to put things in motion.
621480 -  ..
621481 - Max said meetings impact success because they guide work that is
621482 - performed later.  Typically, before work occurs, meetings are held
621483 - that influence (i.e., plan) who, what, when, where and how actual work
621484 - is accomplished.  Max advised that he wants Communication Metrics used
621485 - for Progress Meetings on the Oakland project, so that USACE gets
621486 - experience using organizational memory.  He noted the Welch contract
621487 - is a pilot test for Com Metrics to improve management, and meetings
621488 - are one of the weakest aspects of productivity, so that is the place
621489 - to test whether Com Metrics improves management.
621491 -  ..
621492 - Since communication is a predicate to action, adding "metrics" to
621493 - communications from meetings, calls and correspondence, increases the
621494 - chance for an organization to succeed.  There is a lot of evidence
621495 - that productivity of meetings is weak, and so offers a good target for
621496 - improvement by capturing a greater share of organizational memory, and
621497 - adding "intelligence," as Max intends for Communication Metrics; for
621498 - example on....
621499 -
621500 -       890809, listening weak link of meetings........ ref SDS 2 CJ9J
621501 -       940114, meetings weak link of productivity..... ref SDS 5 2290
621502 -       941211, PG&E everyone remembers differently.... ref SDS 9 6488
621503 -       950228, meetings frustrating................... ref SDS 10 1994
621504 -       950303, can't remember about trip to Paris..... ref SDS 11 3333
621505 -       950605, lawyers can't remember argue endlessly. ref SDS 13 0U3F
621506 -       960205, AP study meetings waste 70% of day..... ref SDS 14 5902
621507 -       960920, handwriting inadequate orgz memory..... ref SDS 25 BS4N
621509 -     ..
621510 -    [On 010420 article cites demand for strengthening organizational
621511 -    memory. ref SDS 49 IE4M
621513 -     ..
621514 -    [On 010510 Microsoft striving to improve productivity; no evidence
621515 -    technology improves Microsoft meetings. ref SDS 50 0001
621517 -  ..
621518 - Max feels that Com Metrics should be used for meetings, per above,
621519 - ref SDS 0 9A9O, so that people gain experience to discover benefits of
621520 - adding "intelligence" to management by adding connections in SDS
621521 - records.  People have to work with SDS records for a period of time in
621522 - order to learn; just telling everybody about SDS isn't enough.  People
621523 - need consistent exposure to learn.  This takes leadership.
621524 -
621525 -       [On 961101 Tom Keesling, Assistant Chief, CONOPS, made the same
621526 -       point about the importance of experience learning a new way of
621527 -       working. ref SDS 38 8888
621529 -        ..
621530 -       [On 031211 persistant exposure grows experience that overcomes
621531 -       ignorance, fear, and denial that working intelligently saves
621532 -       lives, time, and money. ref SDS 51 PE5Y
621534 -  ..
621535 - Max asked what leadership should do?
621537 -  ..
621538 - Leadership enables people to discover that "intelligence" is the best
621539 - way to avoid embarrassment and accountability for mistakes by reducing
621540 - mistakes rather than ignoring and covering up.  Leadership empowers
621541 - people to obtain experience that, in the beginning, people are afraid
621542 - to acquire, by positioning people to experiment and pilot test tools
621543 - and methods they do not understand, and so fear may cause unwelcome
621544 - accountability for mistakes.  Once people experience credit for
621545 - working intelligently they discover that accountability is a powerful
621546 - asset of good management by bestowing credit for doing good work that
621547 - saves time and money.  But, making this discovery requires leadership
621548 - to help people start on the journey.
621549 -
621550 -     [On 960828 self-esteeme seems threatened using Com Metrics to
621551 -     capture organiztional memory. ref SDS 16 FX3O
621553 -      ..
621554 -     [On 990527 strong cultural forces prevent improving management.
621555 -     ref SDS 47 1233
621557 -  ..
621558 - Common sense from ignorance, fear and denial prevents people from
621559 - gaining experience using Communication Metrics for capturing  and
621560 - applying organizational memory, so that people can discover that
621561 - adding "intelligence" to daily management is useful and cost
621562 - effective.
621564 -  ..
621565 - People intuitively feel that Communication Metrics is an extra step
621566 - that adds "paperwork," which takes extra time and expense.  Training
621567 - and daily experience from information overload, creates a paradigm, or
621568 - rule, that reducing "paperwork" by using communication skills to
621569 - expedite saves time and money.  For example, on 950426 executives are
621570 - trained to be good talkers and listeners, ref SDS 12 4392, and to cut
621571 - corners on listening to understand and follow up details. ref SDS 12
621572 - 4022
621574 -  ..
621575 - Communication Metrics to improve accuracy is counterintuitive for
621576 - saving time and money, because using SDS for deliberative analysis
621577 - seems like the opposite of expediting, i.e., it is deliberative. see
621578 - POIMS. ref OF 1 5418 and ref OF 1 3742
621580 -  ..
621581 - Max said somebody has to write something down and "deliberate" at
621582 - least once in awhile.  Everthing cannot be decided on the spot in the
621583 - "heat of battle," so-to-speak.  This aligns with discusison on 890809
621584 - about advantage of support for communication to strengthen listening.
621585 - ref SDS 2 6V46
621586 -
621587 -      [On 961218 example of on the spot decision-making. ref SDS 41
621588 -      5790
621590 -       ..
621591 -      [On 000327 Doug Engelbart proposes capturing a greater share of
621592 -      daily working information to provide a dynamic knowledge
621593 -      repository. ref SDS 48 3971
621595 -  ..
621596 - Organizational memory saves time and money for the organization, but
621597 - individuals have to capture it, and people, who are ignorant about the
621598 - price people pay for ignoring good management that uses intelligence,
621599 - instead fear that a record, which is good for the organization,
621600 - reduces wiggle room that enables deniability using good communication
621601 - skills to avoid accountability for mistakes, and get credit for good
621602 - results, by talking things out. see POIMS, ref OF 1 4079, see NWO.
621603 - ref OF 3 15TI
621605 -  ..
621606 - On 900303 the price people pay for relying on common sense rather than
621607 - intelligence was reviewed. ref SDS 3 4456
621608 -
621610 -  ..
621611 - Leadership with Broader Vision Solves KM Dilemma
621612 -
621613 - Common sense presents an innovation loop, also, dilemma.  People want
621614 - organizational memory for the themselves, but not about themselves,
621615 - i.e., we want to know what others did, but we don't want others to
621616 - know what we did and said because it risks embarrassment and
621617 - accountability.
621619 -  ..
621620 - As a result, cultural resistance prevents capturing organizational
621621 - memory.  Since there is no constituancy for adding "intelligence" to
621622 - management that helps everyone do a better job, only leadership with a
621623 - broader vision can empower people to discover that "intelligence,"
621624 - which begins with capturing organizational memory, is not "paperwork,"
621625 - but rather is a core asset of enterprise, that builds and maintains
621626 - shared meaning, so people work together effectively.  Accountability
621627 - can be retained, without increasing risk of personal embarrassment.
621628 - see NWO on "leadership." ref OF 3 5653
621630 -  ..
621631 - Experience at DNRC and PG&E shows that people are initially shocked
621632 - and frightened seeing complex details and their name in the record.
621633 - After gaining experience using the record to improve daily work,
621634 - people discover organizational memory is a powerful ally, not a
621635 - shocking infringement or burden. see PG&E's report. ref DRP 1 3333
621636 -
621637 -      [On 970107 contractor vigorously opposed Com Metrics, change
621638 -      position after discovering intelligence saves time and money.
621639 -      ref SDS 42 4953
621641 -       ..
621642 -      [On 971010 USACE team accepted SDS record as an asset; after
621643 -      gaining experience, worry about accountability disappeared,
621644 -      because people got credit for better work. ref SDS 43 CX5F
621646 -  ..
621647 - Max asked for a trigger step leadership can take to enable discovery?
621648 -
621649 - Issue an order.  At the end of a meeting, say....
621650 -
621651 -       Sounds great!
621653 -        ..
621654 -       Where's the SDS record showing everything is aligned?
621656 -  ..
621657 - Max turned around and we walked back to Tom Keesling's office.
621659 -  ..
621660 - Max asked Tom about assigning Communication Metrics for weekly
621661 - Progress Meetings on the Oakland Harbor project.
621663 -  ..
621664 - Tom said he has not determined whether this will be effective, so he
621665 - has not made this assignment.
621667 -  ..
621668 - Max said he wants to use Communication Metrics on the weekly Progress
621669 - Meetings.  He asked Tom to meet later today about accomplishing this
621670 - objective.
621671 -
621672 -      [On 960925 Communication Metrics was assigned to Oakland Harbor
621673 -      Project weekly Progress Meetings. ref SDS 32 0100
621675 -       ..
621676 -      [On 960926 Contracting Officer requested Com Metrics be assigned
621677 -      to Oakland project. ref SDS 33 7793
621679 -       ..
621680 -      [On 961001 Max reviewed progress on Com Metrics, ref SDS 34 5555;
621681 -      requested involving Construction Manager, Marc McGovern, in Com
621682 -      Metrics effort.
621683 -      ref SDS 34 6930]
621685 -       ..
621686 -      [On 961002 USACE Contracting Officer reviews scope Com Metrics
621687 -      contract, per Max's request. ref SDS 35 8533]
621689 -       ..
621690 -      [On 961015 District Counsel reviewed Com Metrics work product on
621691 -      Oakland Harbor project, ref SDS 36 5833; requested Contracting
621692 -      Officer to assign Com Metrics for duration of the project.
621693 -      ref SDS 36 90000
621695 -       ..
621696 -      [On 961017 fear of accountability objections to Com Metrics.
621697 -      ref SDS 37 2863 and ref SDS 37 5832
621699 -       ..
621700 -      [On 961101 Tom Keesling, Assistant Chief, CONOPS, reported that
621701 -      experience getting SDS records for several months demonstrated to
621702 -      everyone that working intelligently improves management to save
621703 -      more time and money than anyone expected. ref SDS 38 8888
621705 -       ..
621706 -      [On 961105 Tom White advised Communication Metrics more helpful
621707 -      than expected. ref SDS 39 1220.]
621709 -       ..
621710 -      [On 961126 Dutra and Port of Oakland object to the record.
621711 -      ref SDS 40 8845 and ref SDS 40 0735
621713 -       ..
621714 -      [On 970107 Dutra reports the record solves problems; more
621715 -      helpful than expected. ref SDS 42 4953
621717 -       ..
621718 -      [On 970110 Max's top staff in CONOPS became dependent on benefits
621719 -      of "intellgence" generated by Com Metrics. ref SDS 43 2487
621721 -       ..
621722 -      [On 971017 discussed with Jim Jones need for leadership to
621723 -      support Communication Metrics while people gain experience with
621724 -      it. ref SDS 44 1217 and ref SDS 44 0941]
621726 -       ..
621727 -      [On 980307 Andy Grove identifies need for strong leadership to
621728 -      overcome ignorance, fear and denial that new methods are needed.
621729 -      ref SDS 45 1091]
621731 -       ..
621732 -      [On 981027 Com Metrics saved governent $200K. ref SDS 46 7315
621733 -
621734 -
621736 -  ..
621737 - Critical Mass of Use Must be Reached to Improve Productivity
621738 -
621739 - Max noted more generally the need to apply Communication Metrics on a
621740 - wide enough range of matters and with sufficient follow up to make an
621741 - impact on organizational performance.  There is a sort of "critical
621742 - mass" of involvement that is needed in order for the government to get
621743 - its money's worth.
621745 -  ..
621746 - I explained our intent to consider these ideas in the meeting
621747 - tomorrow.
621748 -
621749 -      [On 960925 discussion with Bill DeHart and Tom Keesling on using
621750 -      SDS at PG&E. ref SDS 32 4520  Consideration for DMMO meetings.
621751 -      ref SDS 32 7399  Beginning application on Oakland Harbor project.
621752 -      ref SDS 32 0100
621753 -
621754 -
621756 -  ..
621757 - COE Internet Program
621758 -
621759 - I mentioned some initial spotty Internet results sending Tom various
621760 - documents.
621761 -
621762 - Max said they just got on-line a new Microsoft Internet program
621763 - on-line. Possibly that is the cause of our problems or the cure.  We
621764 - will see in the next few days.  I need to work with COE's computer
621765 - people on this.
621766 -
621767 -
621768 -
621769 -
621770 -
6218 -
6220 - ŽU547
6221 - 1208 called Bill DeHart
6222 -   ..
622201 - He said he has no problems receiving SDS records on the Internet
622202 - either at home or at PG&E.
622204 -  ..
622205 - I mentioned the meeting tomorrow with Tom about using SDS and
622206 - exploring how to apply it.  I asked Bill if he could take a few
622207 - minutes to visit with us tomorrow and share his experience developing
622208 - a useful collaboration for the Communication Manager role.
622210 -  ..
622211 - He will join us oa 0645.
622212 -
622213 -
622214 -
622215 -
6223 -
6225 - ŽU567
6226 - 1416 received message from Bill
6227 -   ..
622701 - He sent a test SDS record and I got it with a few wordwraps, but
622702 - the overall format was correct, not like what Tom has been getting.
622703 -
622705 -  ..
622706 - Follow Up
622707 -
622708 - I need to talk to COE's internet/MIS or computer guru to see what can
622709 - be done to improve performance receiving SDS records.
622710 -
622711 - The stuff sent to PG&E and to DNRC, and received from them, all seems
622712 - okay.  So main problem seems to be with COE system.
622713 -
622714 -
622715 -
622716 -
622717 -
622718 -
622719 -
6228 -
Distribution. . . . See "CONTACTS"