440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


DIARY: April 20, 2001 08:25 AM Friday; Rod Welch

Jack Park notifies that Jeff Conklin's work supports SDS and POIMS.

2...Ontology Needs Practical Application, e.g., SDS
3...Knowledge Different from Information, Ontology No Practical Use
........Issue 8 - Networked Knowledge Organization Systems
......Networked Knowledge Representation and Exchange using UML and RDF
....2.2 Knowledge as an object diagram
....3.Online processing of knowledge in UML
4...Alphabet Technology Chapter in Book
5...Open Source Objective of Jack's Book Project
6...Enabling Forces Emerging to Make KM a Killer Application
7...Bright Stars Need Alliance for Progress in Knowledge Management
8...Conklin Supports POIMS Ideas on KM, Com Metrics, Another Bright Star
9...Intellectual Capital Capturing Record of Organizational Memory
.................Capturing Organizational Memory
10...Organizational Memory Weak Ability for Knowledge Management - DKR
11...Weak Ability Capture Manage Find Organizational Memory for Learning
12...Memory of Context Driving Force Intelligence, Productivity, Earnings
13...Capturing the Present to Control a Future by Understanding the Past
14...Continual Learning Organizational Memory Weak Link of Management
15...Time Invest Intellectual Capital Resisted Cognitive Overhead
16...Cognitive Overhead IBIS Takes Time Manage Organizational Memory
17...IBIS Manages Organizational Memory Takes Time Cognitive Overhead
18...Cognitive Overhead Resists Organizational Memory Using Metadata
19...Precision Access Metadata Organize Documents for Finding Details
20...Semantic Indexing Helps Find Critical Details Complements Linking
21...Metadata Define Subjects Time Cognitive Overhead to Manage Context
........Link Types Catalogue Information for Precision Access
........Metadata Keyword Thesaurus Index Vocabulary Subjects
........Thesauri Classification Controlled Vocabulary Metadata
........Text Indexing Stastical Frequency Information Retrieval
........Automatic Information Retrieval Indexing Statistical Frequency
22...Reasoning Takes Time for Cognitive Overhead
23...Links Accuracy Resisted Cognitive Overhead Save Time with Assumptions
24...SDS Solves Cognitive Overhead Working Intelligently Fast Easy Fun
25...Case Study SDS Design Enables Due Diligence Solves Cognitive Overhead
26...Clear Concise Complete Communication Cognitive Overhead Opening Links
....................The Electronic Labyrinth
27...Demand Significant for Organization Memory to Help Organization
28...Case Studies Show Organizational Memory Saves Time and Money
29...Organizational Memory Requires Integrated Tools to Capture the Record
30...Documentation Replaced by Intelligence for Organizational Memory
.............Operating System for People and Organizations
31...Fear of Accountability Prevents Capturing Organizational Memory
32...Critical Mass of Tasks Takes Time to Learn Before Benefits Begin
33...Wriggle Room Avoid Accountability Prevents Organizational Memory
34...Demand for Good Management Restrained by Demand for Wriggle Room
35...Killer Application Email Grows Demand for SDS to Improve Productivity
36...Email False Promise Communication Compounds Organizational Amnesia
37...Com Manager Role Transitions from IT to KM
38...Culture of Knowledge - KM Replaces IT
39...Documents Replaced by Knowledge Space Stronger Paradigm for Learning
40...Knowledge Space Stronger Paradigm for Learning than Documents
41...IBIS Provides Guidance on Benefits of Analysis Implemented by SDS

Click here to comment!


Ontology Fails Distinguish Information from Knowledge Paper Using UML
Knowledge Not Distinguished from Information in Ontology from Journal
KM Not Distinguished from Information Management
Knowledge Representation Ontology Organize Subjects Categories Topics
Knowledge Not Understood, Eric Armstrong

1907 -
1907 -    ..
1908 - Summary/Objective
1909 -
190901 - Follow up ref SDS B4 0000, ref SDS B3 0000.
190902 -
190903 - Letter from contributor to OHS/DKR project provides a recent paper
190904 - explaining work to advance ontology.  There are no examples provided
190905 - that show the methods proposed organize information into useful,
190906 - structures.  The paper does not distinguish information from
190907 - knowledge, indicating there is no foundation for advancing beyond IT.
190909 -  ..
190910 - In a call to Jack Park, he concurs with Henry van Eykan that POIMS
190911 - should not emphasize alphabet technology.  Jack suggests this might be
190912 - given separate treatment as a chapter in a book. ref SDS 0 ZO5K  Jack
190913 - indicated Jeff Conklin has work product that applies ontology, and
190914 - gave an address on the Internet for reviewing Jeff's work. ref SDS 0
190915 - JY4O  Review showed that Jeff supports ideas in POIMS.  He notes the
190916 - importance of capturing the record for organizational memory, which
190917 - today is called a "Knowledge Repository," or DKR.  He cites weaknesses
190918 - of email; Conklin says hypertext, IBIS, and a change in organizational
190919 - culture are needed.  Conklin does not offer ideas for accomplishing
190920 - this objective, except to say groupware tools need to smoothly
190921 - integrate with all forms of daily work. ref SDS 0 KY8O
190922 - ..
190923 - Submitted ref DIT 1 0001 to Jack, and linked to this record
190924 - showing review of Conklin's work.  Cited challenge of management
190925 - consulting provided by Conklin's sponsor, GDSS, from review of Stephen
190926 - Covey's ideas on 921205 showing time is the enemy of applying good
190927 - practices consistently, which is why SDS was created. ref SDS 12 4803
190928 -
190929 -
190930 -
190931 -
190933 -  ..
1910 -
1911 -
1912 - Discussion
191301 -  ..
191302 - Ontology Needs Practical Application, e.g., SDS
191303 - Knowledge Different from Information, Ontology No Practical Use
191304 -
191305 -
191306 - Received ref DRT 1 0001 from Peter Jones submitting a link to
191307 - publication.....
191308 -
191310 -                      ..
191311 -                     Journal of Digital Information
191312 -
191314 -             ..
191315 -  
191316 -
191318 -  ..
191319 - Called Jack Park and discussed this article.  Jack had the letter from
191320 - Peter open and was printing the article when I called.
191322 -  ..
191323 - Review shows analysis of work in ontology that cites progress using
191324 - XML and other means to accomplish "knowledge organization" and
191325 - representation.
191327 -  ..
191328 - This location has.....
191329 -
191331 -         ..
191332 -        Issue 8 - Networked Knowledge Organization Systems
191333 -
191334 -
191335 - ....which lists an article.....
191336 -
191338 -       ..
191339 -      Networked Knowledge Representation and Exchange using UML and RDF
191340 -
191341 -
191342 -
191343 -
191344 - ....written by
191346 -                    ..
191347 -                   Stephen Cranefield
191348 -                   Department of Information Science,
191349 -                   University of Otago
191350 -                   PO Box 56, Dunedin, New Zealand
191351 -         
191352 -
191354 -  ..
191355 - Abstract says......
191356 -
191357 -      This paper proposes the use of the Unified Modeling Language
191358 -      (UML) ...for modelling ontologies for Web resources and the
191359 -      knowledge contained within them.  To provide a mechanism for
191360 -      serialising and processing object diagrams representing
191361 -      knowledge, a pair of XSLT stylesheets have been developed to map
191362 -      from XML Metadata Interchange (XMI) encodings of class diagrams
191363 -      to corresponding RDF schemas and to Java classes representing the
191364 -      concepts in the ontologies. The Java code includes methods for
191365 -      marshalling and unmarshalling object-oriented information between
191366 -      in-memory data structures and RDF serialisations of that
191367 -      information. This provides a convenient mechanism for Java
191368 -      applications to share knowledge on the Web.
191370 -  ..
191371 - There is no explanation in the paper distinguishing "knowledge" from
191372 - "information."  In other words, "information" could be substituted
191373 - wherever "knowledge" is used, and there would be no change in the
191374 - meaning of the paper.
191376 -  ..
191377 - Cranefield says.....
191378 -
191379 -      When a critical mass of Web-based resources can be harvested or
191380 -      can even actively interoperate in terms of knowledge rather than
191381 -      uninterpreted data, many new and beneficial applications should
191382 -      emerge.
191384 -  ..
191385 - There is no example, nor explanation that indicates what constitutes a
191386 - "critical mass of Web-based resources."  "Harvested" is a good
191387 - metaphor; an example is needed to give ground it in daily application.
191389 -  ..
191390 - The author does not list any examples of "benefits" nor applications,
191391 - commonly called use cases, which might occur from harvesting web-based
191392 - resources.  Since "knowledge is not defined in the paper, the
191393 - assumption that benefits would emerge is not supported.
191395 -  ..
191396 - Advancing the idea of "interpreted data" is an important step.  It
191397 - requires an anchor, or link, to a definition of "knowledge," and some
191398 - examples to illustrated various forms of interpreted data, apart from
191399 - uninterpreted data, as well as examples to illustrate the difference
191400 - between "information" and knowledge.  The record on 900303 is an
191401 - example. ref SDS 6 7739
191402 -
191403 -      Experience using SDS indicates that "interoperting with web
191404 -      resources," proposed by the author, requires anchors requested by
191405 -      Doug Engelbart in his letter on 001025, ref SDS 85 00VU, and
191406 -      reliability that locates information in Knowledge Space over, at
191407 -      least decades, is essential.
191409 -       ..
191410 -      On 010131 Eugene Kim provided software for the OHS/DKR team to
191411 -      add purple numbers that have anchors to documents. ref SDS A3
191412 -      XZ8G  More recently, a new contributor has developed Plink to
191413 -      provide similar support.
191414 -
191416 -  ..
191417 - While we talked, Jack found the section that says.....
191418 -
191419 -
191420 -    2.2 Knowledge as an object diagram
191421 -
191422 -    Figure 2 presents some knowledge about a particular family in the
191423 -    form of an object diagram.
191424 -
191425 -
191426 - ....and further, the article says in section......
191427 -
191429 -     ..
191430 -    3 Online processing of knowledge in UML
191431 -
191432 -    While Figures 1 and 2 provide a convenient way to view the family
191433 -    ontology and some particular information about the Smith family, a
191434 -    standard serialised format is needed to enable the information to
191435 -    be made available online and shared between computer applications.
191436 -    Furthermore, to facilitate the development of applications that
191437 -    access and process knowledge from the Web, it is desirable for
191438 -    application programmer interfaces (APIs) to be developed for common
191439 -    programming languages such as Java. These technologies already
191440 -    exist for models expressed as UML class diagrams, but there is
191441 -    currently no convenient way to serialise and process object
191442 -    diagrams.
191444 -  ..
191445 - Thus, "information" and "knowledge" are used interchangeably, showing
191446 - that this explanation of ontology for Information Management and not
191447 - for Knowledge Management.
191449 -  ..
191450 - Unless there is a substantial difference that improves daily work,
191451 - then it is helpful to stick with "information" management, rather than
191452 - "Knowledge Management," called out in POIMS. ref OF 2 EX5O
191454 -  ..
191455 - Jack indicated in our call today that this area is being developed by
191456 - ontology experts.
191458 -  ..
191459 - Howard Liu and others at VerticalNet have done this work, and produced
191460 - ontologies that are being used to support daily work.
191462 -  ..
191463 - The article today does not give examples.
191465 -  ..
191466 - We reviewed industry efforts to create Knowledge Management that uses
191467 - particular tools, like XML, UML, Java, Python, Squeak, and so on,
191468 - rather than develop tools that convert information into knowledge.  In
191469 - other words, the entire focus is on finding something to do with
191470 - interesting (neat, cool) tools, rather than creating tools to do
191471 - whatever is needed to accomplish Knowledge Management.
191472 -
191473 -
191474 -
191475 -
191476 -
1915 -

Alphabet Technology Chapter on Welch Theory of Knowledge in a Book
Book Conklin, Jeff Supports Jack's Book Project
POIMS Remove/Minimize Alphabet Technology Supports Henry van Eykan
Open Source Entrepreneurs Independent Contractors Sending PDF Papers
Park, Jack Plans Project Where Welch Might Contribute
Alphabet Rejection in POIMS, Etc. Emotional Visceral

2708 -
270901 -  ..
270902 - Alphabet Technology Chapter in Book
270903 -
270904 - Follow up ref SDS B0 SARS.
270905 -
270906 - Mentioned to Jack in our call that Henry van Eykan advised yesterday
270907 - on 010419 that alphabet technology should be eliminated or reduced in
270908 - POIMS. ref SDS B5 1P6F
270910 -  ..
270911 - Jack concurred saying alphabet technology is not effective for
270912 - explaining SDS.
270913 -
270914 -      [On 011208 Jack has a strong aversion to using alphabet
270915 -      technology for explaining SDS. ref SDS D4 4Q5L
270916 -
270917 -      [On 071113 Jack Park submits paper explaining power of
270918 -      alphabet technology to advance civilization. ref SDS F5
270919 -      PH4K
270921 -  ..
270922 - Jack seemed to indicate that Jeff Conklin's work may be included in a
270923 - book series Jack is planning for his next literary project, per our
270924 - telecon on 010329, ref SDS B0 SARS, and analysis below of a reference
270925 - Jack provided today. ref SDS 0 JY4O
270926 -
270927 -      [On 010428 Dick Karpinski might provide editing support.
270928 -      ref SDS B8 CZ6J
270930 -  ..
270931 - Jack, also, indicated the book series he is planning will be online to
270932 - illustrate ideas in the book, as well, as using a conventional printed
270933 - publication format.  This can help people understand ideas about
270934 - Knowledge Space that require a different medium, also, called out by
270935 - Jeff Conklin, per below. ref SDS 0 I99I
270936 -
270937 -      [On 010811 Henry van Eykan planning online publication to promote
270938 -      Doug Engelbart's ideas, and wants an article explaining how SDS
270939 -      implements Doug's 1992 paper, which might support Jack's book
270940 -      project. ref SDS C2 5O7G
270942 -  ..
270943 - Jack proposed today that a chapter in the book explain ideas in POIMS
270944 - on improving alphabet technology.
270945 -
270946 -
270948 -  ..
270949 - Open Source Objective of Jack's Book Project
270950 -
270951 - Jack related that his book project is to advance his interest in open
270952 - source software.
270954 -  ..
270955 - Open source is put forward as an alliance to expedite progress, but
270956 - people publish PDF files, that are essentially pictures that conflict
270957 - with KM objectives.  Open Source engineers are entrepreneurs, and
270958 - independent contractors, who contribute as little as possible, and
270959 - hope to discover insights from others that lead to proprietary
270960 - products.  This greatly slows any progress that might occur, if other
270961 - problems could be overcome.
270962 -
270963 -     [....below, discuss need for alliance of "bright stars" in order
270964 -     for progress in KM to occur. ref SDS 0 JY4O
270965 -
270966 -
270967 -
270968 -
270969 -
270970 -
270971 -
2710 -

Book Conklin, Jeff Supports Jack's Book Project
Conklin, Jeff Groupware and Computer-Supported Cooperative Work
Bright Stars Disciples, Ambassadors for Change
POIMS SDS Jeff's Work Supports KM Theory
Alliances Empower Bright Stars to Develop KM Through Open Source, Dou
Peer Review on Defining KM in POIMS, Submitted
Enabling Forces Improvement Change Culture of Knowledge Overcome Fear
Enabling Forces Improvement Change Overcome Fear Shock New Way Workin
Counterintuitive Organizational Memory Conflicts Common Sense Reduce
Completely Sure Sure Reduces Opportunity to Discover Improvement thro

5012 -
501301 -  ..
501302 - Enabling Forces Emerging to Make KM a Killer Application
501303 - Bright Stars Need Alliance for Progress in Knowledge Management
501304 - Conklin Supports POIMS Ideas on KM, Com Metrics, Another Bright Star
501305 -
501306 - Follow up ref SDS B4 0001.
501307 -
501308 - Jack indicated Jeff Conklin has developed work product that applies KM
501309 - similar to the SDS record on the Internet.  He feels this can support
501310 - an online book about using technology for knowledge work, following up
501311 - our telecon on 010329. ref SDS B0 SARS
501313 -  ..
501314 - Would have been helpful for Jack to correlate peer review submitted on
501315 - 010411, ref SDS B3 NN5M, with Jeff's work on organizational memory, as
501316 - shown below.....
501317 -
501318 -     [On 010716 request follow up on action items. ref SDS C1 0001
501320 -  ..
501321 - I asked for an Internet address to see examples of Jeff's KM work
501322 - product.
501324 -  ..
501325 - Jack said Jeff's work is available at......
501326 -
501327 -
501328 -           
501329 -
501331 -  ..
501332 - Review at this location did not show KM work product, but did show
501333 - that Jeff has put forward important ideas on KM capability.
501335 -  ..
501336 - Since Jeff's prescriptions are generally correct, here is another
501337 - "bright star," like Gary Johnson, reviewed on 010408, ref SDS B2 FT4N,
501338 - who has important insights about KM.  On 990225 Roy Roebuck showed
501339 - awareness of KM advantages supported by SDS. ref SDS 46 6956  On
501340 - 000716 professor Joseph Ransdell showed insight recognizing progress
501341 - on coherent theory of communication that has eluded discovery since
501342 - the 17th century. ref SDS 76 7838  On 991222 Doug Engelbart's OHS/DKR
501343 - effort proposes alliances, ref SDS 57 3072, but no alliance is
501344 - occurring, despite enabling forces that are beginning to emerge that
501345 - can make KM a powerful new compelling ("killer") application for
501346 - lifting civilization to a new plateau.
501347 -
501348 -      [On 010926 submitted letter to Jeff linked to this record for
501349 -      following up on fostering alliance of bright starts. ref SDS C7
501350 -      JY4O
501352 -       ..
501353 -      [On 010926 Jeff picked up idea of bright stars, proposes seminar.
501354 -      ref SDS C7 3M8I
501356 -  ..
501357 - For example, enabling forces that foster a culture of knowledge
501358 - include hardware that is fast, Windows OS is adequate, browsers, W3C
501359 - standards, and Internet infrastructure provide connectivity.
501361 -  ..
501362 - Education and experience doing KM to overcome ignorance, fear and
501363 - denial was reviewed on 001105. ref SDS 88 BM6T
501365 -  ..
501366 - Bright stars are emerging who have shown insight on the need for a
501367 - stronger application to make these resources productive.  People like
501368 - Andy Grove, Larry Ellison, Jeff Conklin, Doug Engelbart, Jack Park,
501369 - Gary Johnson, Cliff Joslyn, Eric Armstrong, SRI, Microsoft, LANL,
501370 - Intel, Cisco, and others, are still too diffused to produce a critical
501371 - mass of energy for moving forward.  All we have at this time is
501372 - promising glitter, like stars in the night, as Jack noted in his
501373 - letter on 001031. ref SDS 87 I67L  We need to focus capability into a
501374 - productive engine that moves KM forward.
501376 -  ..
501377 - Moreover, it is beginning to appear that software programming is
501378 - becoming more complex and, therefore, less productive, with new,
501379 - marginally useful methods coming forward that slow progress, because
501380 - the foundation is constantly shifting.  This makes the reliability of
501381 - tools suspect, because competition for market share creates a frenzy
501382 - of continual bumbling to produce new capabilities, rather than
501383 - effective tools based on field testing.
501385 -  ..
501386 - Forces of culture and biology that resist change, reported on 001105,
501387 - ref SDS 88 BM6T, have been too strong over the past 10 years, as
501388 - sunshine profits have crowded out investing time to grasp emerging
501389 - dangers set out in NWO, and opportunities for lifting civilization to
501390 - meet them, explained on 890809. ref SDS 5 U87H
501392 -  ..
501393 - Andy Grove at Intel explains success blinds top people to changing
501394 - environment that requires improvement, reviewed on 980307. ref SDS 41
501395 - 1660
501397 -  ..
501398 - Enabling forces to focus the energy of bright stars so KM can take
501399 - root and grow include.....
501400 -
501401 -      1.  Information overload is becoming more evident.
501402 -
501403 -             [On 010916 Eric Armstrong reports he cannot find anything
501404 -             using popular technologies. ref SDS C6 KA6H
501406 -              ..
501407 -             [On 010712 loss of confidence in IT enables people to
501408 -             become aware about importance of knowledge. ref SDS C0
501409 -             Q96H
501411 -           ..
501412 -      2.  Economy is beginning to feel effects of poor productivity
501413 -          from too many people having too many problems, reported on
501414 -          001207. ref SDS 95 V54M
501415 -
501416 -             [On 011003 Eric Armstrong reports productivity paralyzed
501417 -             by guagmire of information overload. ref SDS C8 EC5N
501418 -          ..
501419 -      3.  National security requires intelligence that adds
501420 -          analysis to information gathered by technology, reported on
501421 -          980815. ref SDS 44 1173
501423 -       ..
501424 -      As more problems surface in the economy and national security
501425 -      that people can readily associated with lack of intelligence,
501426 -      demand will rise for capability that fills the gap between
501427 -      information and knowledge, i.e., intelligence, needed for
501428 -      security, productivity, earnings and stock prices.
501429 -
501430 -         [On 010911 intelligence failure leads to terrorist attack on
501431 -         New York City, Pentagon. ref SDS C4 0001
501433 -          ..
501434 -         [On 011030 economy suffers steepest drop in 10 years.
501435 -         ref SDS D0 0001
501437 -          ..
501438 -         [On On 011102 job losses biggest in 2 decades. ref SDS D2 0001
501439 -
501440 -
501441 -
501442 -
501443 -
501444 -
501445 -
5015 -

Capturing Organizational Memory, Jeff Conklin, Groupware and Computer
Memory Driving Force Intelligence, Conklin's 1996 Paper on Group Ware
Experience History Chronology Diary Causation Organizational Memory K
Capturing the Record, What did we say, What did we hear
Context Management Positions Information in Patterns of Chronologies
Context Organization Improves Handling Daily Working Information
Organizational Memory Intelligence Organization Analysis Alignment Su
Cognitive Overhead Diligence Reduced by Technology so Good Management
Knowledge Space Supported by Jeff Conklin's 1996 Paper on Group Ware
Cognitive Overhead Bad Management Takes Less Time Because Requires D

AK12 -
AK1301 -  ..
AK1302 - Intellectual Capital Capturing Record of Organizational Memory
AK1303 -
AK1304 - Jeff Conklin has several papers on "organizational memory," similar to
AK1305 - Doug Engelbart's DKR ideas for "collective intelligence," set out in a
AK1306 - 1992 paper on groupware, and reviewed on 991222. ref SDS 57 8064  Both
AK1307 - papers support SDS design and performance set out in POIMS, and cited,
AK1308 - for example on 930726, ref SDS 13 6883, and more recently on 000709.
AK1309 - ref SDS 75 1029
AK1311 -  ..
AK1312 - Notice of Jeff's work on gIBIs for solving design problems came into
AK1313 - the record on 940527. ref SDS 17 0783
AK1315 -  ..
AK1316 - Jeff's paper in 1996....
AK1317 -
AK1318 -
AK1319 -                 Capturing Organizational Memory
AK1320 -
AK1321 -
AK1322 -      
AK1323 -
AK1324 - captured in the record today. ref OF 7 0001
AK1325 -
AK1327 -  ..
AK1328 - Organizational Memory Weak Ability for Knowledge Management - DKR
AK1329 - Weak Ability Capture Manage Find Organizational Memory for Learning
AK1330 - Memory of Context Driving Force Intelligence, Productivity, Earnings
AK1331 - Capturing the Present to Control a Future by Understanding the Past
AK1332 -
AK1333 -
AK1334 - Continual Learning Organizational Memory Weak Link of Management
AK1335 -
AK1336 - Jeff's abstract says....
AK1337 -
AK1338 -    Contemporary organizations have only a weak ability to remember and
AK1339 -    learn from the past, and are thus seeking to gain the capacity for
AK1340 -    organizational memory.  Networked computers might provide the basis
AK1341 -    for a "nervous system" that could be used to implement the capacity
AK1342 -    for organizational memory, but the technology (software and
AK1343 -    hardware) must provide for easy capture, recall, and learning.
AK1344 -    ref OF 7 XA6H
AK1346 -  ..
AK1347 - POIMS explains a concept of "investing intellectual capital," that
AK1348 - integrates personal and organizational memory, ref OF 15 1101, using
AK1349 - the SDS "intelligence" cycle of plan, perform, report. ref OF 16 6649
AK1351 -  ..
AK1352 - An example of weak organizational memory occurred on 961218 when USACE
AK1353 - management could not remember why change order (RFP) #19 was issued,
AK1354 - and so rescinded it.  Error from reliance on personal memory and
AK1355 - failure to find critical details in the files and records of
AK1356 - organizational memory, ref SDS 32 U24X, cost the government $10M,
AK1357 - reported two (2) years later on 981027. ref SDS 45 9152
AK1359 -  ..
AK1360 - On 970107 advantages of working intelligently by relying on the record
AK1361 - of organizational memory to avoid mistakes of personal memory.
AK1362 - ref SDS 33 4953
AK1364 -       ..
AK1365 -      [On 011102 organizational learning developed by Senge antecedent
AK1366 -      to Knowledge Management based on studies building aircraft during
AK1367 -      WWII, and later an article published in 1962 that won Nobel Prize
AK1368 -      on improving productivity through learning from experience.
AK1369 -      ref SDS D1 M25K
AK1371 -       ..
AK1372 -      [On 041012 UCSF and Stanford support's Jeff's report that
AK1373 -      organizations have weak ablity to capture, organize, and find
AK1374 -      critical details in organizational memory. ref SDS E8 IP8L
AK1376 -       ..
AK1377 -      [On 041230 Kaiser cannot remember and cannot find reasons
AK1378 -      chemotherapy treatment was stopped to decide on prescribing
AK1379 -      treatment again; reasoning important because to many treatments
AK1380 -      damage the heart. ref SDS E9 XQ84
AK1382 -       ..
AK1383 -      [On 051007 Kaiser cannot remember and cannot find date pulmonary
AK1384 -      embolism diagnosed and Coumadin treatment started in order to
AK1385 -      decide on ending treatment. ref SDS F3 EQ7K
AK1387 -       ..
AK1388 -      [On 061024 case study medical practice computer access limited
AK1389 -      even with everything on the computer, people can't find details
AK1390 -      stored in parts of the computer (software modules) that are not
AK1391 -      frequently used. ref SDS F4 JD9L
AK1393 -  ..
AK1394 - Added a reference to Jeff's reporting. ref OF 15 3R9F
AK1396 -  ..
AK1397 - Previously, on 000327 Doug Engelbart cited ideas for creating
AK1398 - technology to capture daily working information into a dynamic
AK1399 - knowledge repository. ref SDS 65 3971
AK1401 -       ..
AK1402 -      [On 020618 SDS records on the Internet show benefits of good
AK1403 -      management; creates desire to work intelligently, but seems out
AK1404 -      of reach using familiar technology and methods everygody likes.
AK1405 -      SDS explicit links change attitudes from getting by with bad
AK1406 -      management that seems fast and easy, to using good management
AK1407 -      because SDS makes working intelligently to save time and money
AK1408 -      fast and easy. ref SDS E2 MU6H
AK1410 -       ..
AK1411 -      [On 020726 Tony Hoeber develops effective organizational memory
AK1412 -      for GivingSpace event at Sante Fe Institute. ref SDS E3 WP4J
AK1414 -  ..
AK1415 - Jeff also points out....
AK1416 -
AK1417 -    Organizational memory.... appears to be ...thoroughly lacking in
AK1418 -    contemporary organizations. ref OF 7 4V9N  The problem is not a
AK1419 -    scarcity of documents and artifacts...., but rather the quality,
AK1420 -    content, and organization of this material. effective
AK1421 -    organizational memory would be able to answer such often asked
AK1422 -    questions as....
AK1424 -          ..
AK1425 -      1. Why did we do this?
AK1426 -      2. How did such and such come to be the case?
AK1427 -      3. Do similar circumstances portend similar results on our
AK1428 -         current course?
AK1429 -
AK1430 -             [On 011105 Jeff says SDS support for Com Metrics under the
AK1431 -             POIMS technology specification, ref SDS D3 4S6H, is a step
AK1432 -             in the right direction to implement management standards
AK1433 -             for documenting accurate communications, ref SDS 0 QZ3O,
AK1434 -             because SDS work product "walks the talk" of
AK1435 -             organizational memory that enables people to work
AK1436 -             intelligently. ref SDS D3 6T6O
AK1438 -              ..
AK1439 -             [On 020217 DOD program manager explains need to support
AK1440 -             FAR requirements for documenting work showing accurate
AK1441 -             communications that save lives, time and money,
AK1442 -             ref SDS D8 1332; when people cannot point to an accurate
AK1443 -             record they point fingers in accusation and blame to avoid
AK1444 -             accountability for mistakes. ref SDS D8 9360  SDS offers a
AK1445 -             direct solution to make management productive. ref SDS D8
AK1446 -             3105
AK1448 -              ..
AK1449 -             [On 020504 study shows professional standards for
AK1450 -             communication practices and requirements on good
AK1451 -             management specified in FAR, ISO, Health Care, Covey,
AK1452 -             Drucker, law, contract notice provisions, and 2,000 years
AK1453 -             of literacy for contemporaneous documentation for
AK1454 -             alignment and feedback to work intelligently, quickly, and
AK1455 -             accurately are ignored in government, business, health
AK1456 -             care, every sector. ref SDS E1 NS6F
AK1458 -              ..
AK1459 -             [On 041012 medical management exasperating because staff
AK1460 -             fail to invest time for organizing the record, causing
AK1461 -             mistakes, delay and cost escalation. ref SDS E8 NV49
AK1463 -  ..
AK1464 - Everyone asks these simple questions every day in constant meetings,
AK1465 - calls and documents.  A study by USAFIT found that management degrades
AK1466 - to entropy because information overload overwhelms people; nobody can
AK1467 - find anything, reported on 970707, ref SDS 37 0108  People cannot work
AK1468 - intelligently when organizational memory fails; meetings become a
AK1469 - shouting match of finger pointing, accusation and blame, rather than
AK1470 - analysis and planning to get things done.
AK1472 -  ..
AK1473 - SDS strengthens the common practice of "listening," which is shorthand
AK1474 - for describing the demand to improve understanding and follow up, see
AK1475 - POIMS. ref OF 2 3742 and ref OF 2 3773
AK1477 -  ..
AK1478 - On 000608 Doug Engelbart planned to visit with Jeff about work on back
AK1479 - link management. ref SDS 72 4725
AK1480 -
AK1481 -
AK1482 -
AK1483 -
AK15 -

Cognitive Overhead Precision Access Time Links Create Open for Study
Cognitive Overhead Takes Time to Create Structure for Knowledge Mana
Keywords Cognitive Overhead Metadata Subjects Symantic Index Ontolog
IBIS Cognitive Overhead Metadata Subjects Keywords Symantic Index On

B006 -
B00701 -  ..
B00702 - Time Invest Intellectual Capital Resisted Cognitive Overhead
B00703 - Cognitive Overhead IBIS Takes Time Manage Organizational Memory
B00704 - IBIS Manages Organizational Memory Takes Time Cognitive Overhead
B00705 -
B00706 - Follow up ref SDS 80 T33H.
B00707 -
B00708 - Jeff Conklin has done important work on cognitive overhead using IBIS
B00709 - to manage organizational memory, ref OF 1 0001, which requires a lot
B00710 - of time to create and maintain structures for understanding complex
B00711 - details, originally reviewed on 940527 ref SDS 17 F95N  IBIS is
B00712 - discussed further below. ref SDS 0 OP6F
B00714 -  ..
B00715 - Organizing documentation to verify accuracy of communications with
B00716 - work history and alignment of objectives, requirements, and
B00717 - commentments, called out in management standards, i.e., ISO, PMBOK,
B00718 - reviewed on 950721, ref SDS 22 1740, consumes time to find, assess,
B00719 - reason, and construct associations to manage context using subjects
B00720 - and categories, noted in POIMS defining intelligence and knowledge.
B00721 - ref OF 2 0367
B00722 -
B00723 -
B00725 -  ..
B00726 - Cognitive Overhead Resists Organizational Memory Using Metadata
B00727 - Precision Access Metadata Organize Documents for Finding Details
B00728 - Semantic Indexing Helps Find Critical Details Complements Linking
B00729 - Metadata Define Subjects Time Cognitive Overhead to Manage Context
B00730 -
B00731 - "Metadata" is a popular term for assigning words and phrases that
B00732 - categorize documents, e.g., publisher, author, title, subjects, etc,
B00733 - rendered as web pages on the Internet; semantic indexing helps people
B00734 - quickly find and retrieve documents assigned with metadata.  An
B00735 - article...
B00737 -                  ..
B00738 -                 Semantically Indexed Hypermedia:
B00739 -                 Linking Information Disciplines
B00740 -
B00741 - ...published in December 1999, ref OF 9 0001, says in part...
B00742 -
B00743 -        Problems of information access are heightened by the lack of
B00744 -        precision...  There is a critical need for tools that will
B00745 -        assist users to formulate and refine queries, and navigate
B00746 -        through information spaces.  Recent years have seen the growth
B00747 -        of metadata, Digital Libraries, and interest in the application
B00748 -        of traditional information science and library cataloguing
B00749 -        techniques... ref OF 9 O067
B00751 -  ..
B00752 - Paper does not address common storage and methods to quickly capture
B00753 - and store information for stable access to the record.  Checking 4 or
B00754 - 5 links in this paper all failed, because resources on the Internet
B00755 - are not stable.
B00757 -  ..
B00758 - On 991222 review showed Doug Engelbart proposed in a 1992 paper
B00759 - categorizing information on computers for flexible navigation,
B00760 - ref SDS 57 EO6M, and citing a 1962 SRI proposal that planned to apply
B00761 - a 3x5 card system Doug used in the 1950s, ref SDS 57 UD7F, which
B00762 - advanced ideas in an article by Vannevar Bush published in 1945 to use
B00763 - computers for better handling of information like a mechanized
B00764 - library, reviewed on 960304. ref SDS E3 GX59
B00766 -  ..
B00767 - On 991231 research on W3C standards for HTML says that "meta" commands
B00768 - can be used to specify key words for a serach engine to use.
B00769 - ref SDS 58 YS86
B00771 -  ..
B00772 - On 000221 Jack Park reported that constructing an ontology and
B00773 - applying metadata to organize information presents a Pandora's Box of
B00774 - complexity. ref SDS 60 L58O  This aligns with research on 910418 that
B00775 - reported subject indexing to find and retrieve information on
B00776 - computers is very difficult. ref SDS 8 5584
B00778 -           ..
B00779 -          [On 020822 people feeling "pain" trying metadata with Lotus
B00780 -          Notes to organize the record and find critical details when
B00781 -          needed; trying Grove, Groove and Sharepoint weblogs and
B00782 -          portals with metadata on the Internet. ref SDS E6 Q99G
B00784 -           ..
B00785 -          [On 021031 article reports people giving up on metadata to
B00786 -          organize the record and find information; indexing words is
B00787 -          fast and easy. ref SDS E7 VX4J
B00789 -           ..
B00790 -          [On 050218 reviewed cognitive overhead as part of diligence
B00791 -          and working intelligently in NWO. ref SDS F0 OZ6L
B00793 -           ..
B00794 -          [On 050517 case study on reviewing cognitive overhead.
B00795 -          ref SDS F1 PY4U
B00797 -  ..
B00798 - Semantically Indexed Hypermedia paper continues...
B00800 -         ..
B00801 -        Link Types Catalogue Information for Precision Access
B00802 -
B00803 -        ...semantic tagging and cataloguing of information is likely to
B00804 -        become a key component of ... information architecture...
B00805 -        ref OF 9 O076
B00807 -         ..
B00808 -        ...knowledge about a domain or application to facilitate access
B00809 -        ...has been a major focus...  One approach has been to assign
B00810 -        semantic labels or more formal typing to ...links...
B00811 -        ref OF 9 O38E
B00812 -
B00813 -
B00815 -         ..
B00816 -        Metadata Keyword Thesaurus Index Vocabulary Subjects
B00817 -        Thesauri Classification Controlled Vocabulary Metadata
B00818 -        Text Indexing Stastical Frequency Information Retrieval
B00819 -        Automatic Information Retrieval Indexing Statistical Frequency
B00820 -
B00821 -        Information Retrieval (IR) has tended towards automatically
B00822 -        generated free text index terms (post-coordinated), weighted by
B00823 -        statistical frequency of terms in documents and collections.
B00824 -        On the other hand, distinguishing features of a semantic index
B00825 -        are that semantic relationships exist between controlled index
B00826 -        terms, usually (but not necessarily) the result of manual
B00827 -        cataloguing.  Semantically indexed hypermedia links are, by
B00828 -        definition, computed, corresponding to Intensional-Retrieval
B00829 -        links This allows the possibility of flexible query-based
B00830 -        navigation tools. ref OF 9 PQSR
B00832 -         ..
B00833 -        Semantic indexing employs a set of relationships between index
B00834 -        terms, following thesaurus methods in information science (ISO
B00835 -        2788, ISO 5964).  A large number of thesauri exist, covering a
B00836 -        variety of subject domains, for example the Medical Subject
B00837 -        Headings, and the Art and Architecture Thesaurus.
B00838 -        Classification systems, such as Dewey Decimal or Library of
B00839 -        Congress, focus on hierarchical relationships. ref OF 9 7146
B00841 -  ..
B00842 - SDS Subject Index for Context Management is an organic hierarchy,
B00843 - along the lines of Dewey Decimal, accounting practices, and work
B00844 - breakdown structures (WBS) methods cited in NWO, ref OF 4 QR6J, but
B00845 - the purpose of indexing in SDS is much broader than information
B00846 - retrieval...
B00847 -
B00848 -        1.  Define objectives, requirements and commitments with
B00849 -            organic structure and associative hierarchy at the level of
B00850 -            daily work.  This is therefore an ongoing task of
B00851 -            constructing associations by "tending the garden of
B00852 -            knowledge," which can be aided in some cases by using a
B00853 -            published index for an established knowledge domain, e.g.,
B00854 -            CPM schedule, WBS, budget, contract, specification, or more
B00855 -            generically the Dublin Core, discussed below. ref SDS 0
B00856 -            0161
B00858 -             ..
B00859 -        2.  Report performance of objectives, requirements, and
B00860 -            commitments based on the organic structure of context that
B00861 -            supports thinking through writing, explained in POIMS,
B00862 -            ref OF 17 3742, and in the scope for intelligence support
B00863 -            using Context Management, see NWO. ref OF 4 FV4G and
B00864 -            further, ref OF 4 HH5L
B00865 -
B00866 -                [On 050613 research supports SDS design for writing in
B00867 -                the context of knowledge. ref SDS F2 PI5G
B00869 -             ..
B00870 -        3.  Understand causation from assembling history performing
B00871 -            objectives, requirements, and commitments.
B00873 -             ..
B00874 -        4.  Expand span of attention to discover correlations,
B00875 -            implications, and nuance from the organic structure of
B00876 -            knowledge in time to take effective action that avoids
B00877 -            mistakes and siezes opportunity.
B00879 -             ..
B00880 -        5.  Find and retrieve critical details.
B00882 -  ..
B00883 - This means that constructing and using the Subject Index is a critical
B00884 - part of writing to undstand the record, and then planning follow up.
B00885 - Accomplishing these tasks yields organization that enables finding
B00886 - critical details.
B00888 -  ..
B00889 - NWO explains "metadata" is part of cognitive overhead that takes time
B00890 - to assign keywords for managing context to find critical details later
B00891 - when needed. ref OF 22 X66I
B00893 -  ..
B00894 - Semantically Indexed Hypermedia continues...
B00895 -
B00896 -        Controlled vocabularies are part of cataloguing practice in
B00897 -        libraries and museums and are now being applied... via thematic
B00898 -        keywords in metadata resource descriptors. ref OF 9 0161
B00900 -         ..
B00901 -        Dublin Core [DC 1999] standard metadata set includes elements
B00902 -        for Title, Creator, Date, Format, etc. in addition to the more
B00903 -        complex notion of the Subject (or theme) of a resource.
B00904 -        ref OF 9 016W
B00906 -         ..
B00907 -        Guidelines recommend that, where possible, the Subject element
B00908 -        be taken from a relevant controlled vocabulary.  Links between
B00909 -        concepts in the subject domain can be expressed by the semantic
B00910 -        relationships in a thesaurus. ref OF 9 0174
B00912 -  ..
B00913 - Guidance on "controlled vocabulary" has proven effective for 1st order
B00914 - subject index using common instruments like contracts, specifications,
B00915 - etc.  SDS enables people to select any organizing method to managing
B00916 - the record with controlled visibility, explained in POIMS.
B00918 -  ..
B00919 - Ultimately, granular division of subjects for effective context
B00920 - management is required for timely precision access, explained in NWO.
B00921 - ref OF 4 PX6J  This presents a dilemma of expanding detail that is not
B00922 - discussed in the paper.  Managing the complexity of organic structure
B00923 - that evolves across the range of contextual boundaries for daily life
B00924 - requires specialized tools, training, and experience for constructing
B00925 - useful indexing.
B00926 -
B00927 -
B00929 -  ..
B00930 - Reasoning Takes Time for Cognitive Overhead
B00931 - Links Accuracy Resisted Cognitive Overhead Save Time with Assumptions
B00932 -
B00933 - "Reasoning" consumes time finding relevant details, constructing and
B00934 - checking connections to accurately understand cause and effect.
B00935 - People avoid time for cognitive overhead by making assumptions (NWO
B00936 - describes "guessing," ref OF 22 G39H, which necessarily increases risk
B00937 - of error, shown by research on 900319. ref SDS 7 6603  This presents a
B00938 - significant dilemma of investing time for cognitive overhead to avoid
B00939 - mistakes, or accepting the risk of error that increases the time for
B00940 - corrections, commonly called "expediting," "bumbling," and "Murphy's
B00941 - Law," also, cited in NWO. ref OF 22 VX3L
B00943 -  ..
B00944 - The article on 900319 explains reasoning about causation is largely a
B00945 - mental exercise of remembering chronology. ref SDS 7 1323  The SDS
B00946 - design that innately tracks chronology helps reduce cognitive overhead
B00947 - investing time for reasoning based on understanding chronology.
B00948 -
B00949 -     [On 050517 PhD student requests support for doctorial paper on
B00950 -     cognitive overhead; review cost savings based on theory of rework.
B00951 -     ref SDS F1 NG5J
B00953 -  ..
B00954 - Cognitive overhead takes diligence for investing time to think,
B00955 - explained in NWO. ref OF 4 LH6K  Jeff Conklin cites the burden of
B00956 - cognitive overhead that takes a lot of time to create links, when
B00957 - people don't use the SDS program.  Others complain of cognitive
B00958 - overhead that cosumes a lot of time deciding to open links,
B00959 - ref OF 1 FV5H, when people don't use Knowledge Space enabled by the
B00960 - SDS program with granular addressability and precision access,
B00961 - explained in NWO. ref OF 4 PX6J  POIMS describes support to augment
B00962 - intelligence rather than "overhead," which Drucker notes "reeks of
B00963 - disapproval," reported on 931130, ref SDS 15 2552, because often
B00964 - people do not have time to think, reported on 970910. ref SDS 39 3479
B00965 -
B00966 -           [On 020820 professional engineers developing knowledge
B00967 -           technologies, including support for graunlar addressability
B00968 -           report that SDS capabilites to construct links in 10 seconds
B00969 -           is beyond reach with popular conventional tools, and so not
B00970 -           believable, which sustains cultural blinders that ignore
B00971 -           opportunity to improve productivity and earnings by working
B00972 -           intelligently. ref SDS E5 O1QQ
B00974 -            ..
B00975 -           [On 050517 case study cognitive overhead shows culture
B00976 -           resists due diligence to collaborate, communicate,
B00977 -           investigate, study, analyse, and verify accuracy that
B00978 -           levearages experience for taking effective action, because
B00979 -           people do not have time to think. ref SDS F1 PY4U
B00981 -  ..
B00982 - Another source published by the University of Rutgers says...
B00983 -
B00984 -        Cognitive overhead is the additional mental overhead on authors
B00985 -        to create name, and keep track of nodes and links. ref SDS 0
B00986 -        D57M  For readers, it is the overhead due to making decisions
B00987 -        as to which links to follow and which to abandon, given a large
B00988 -        number of choices.  The process of pausing (either to jot down
B00989 -        required information or to decide which way to go) can be very
B00990 -        distracting.  It can become a serious problem if there are a
B00991 -        large number of nodes and links. ref OF 8 FB4O
B00993 -         ..
B00994 -        All hypertext systems provide the basic capability of following
B00995 -        a uni-directional link to a target node.  However, the true
B00996 -        potential of hypertext cannot be realized by this approach
B00997 -        alone.  Considerable amount of research efforts are underway in
B00998 -        universities and the computer industry to develop better tools
B00999 -        and methods to exploit the full potential of hypertext and also
B01000 -        to solve or minimize the problems of disorientation and
B01001 -        cognitive overhead. ref OF 8 F331
B01003 -  ..
B01004 - The reference to nodes and links says...
B01005 -
B01006 -        1.2. Nodes and Links
B01007 -
B01008 -        A hypertext system is made of nodes (concepts) and links
B01009 -        (relationships). A node usually represents a single concept or
B01010 -        idea. It can contain text, graphics, animation, audio, video,
B01011 -        images or programs. It can be typed (such as detail,
B01012 -        proposition, collection, summary, observation, issue) thereby
B01013 -        carrying semantic information [Rao & Turoff, 1990]. Nodes are
B01014 -        connected to other nodes by links. The node from which a link
B01015 -        originates is called the reference and the node at which a
B01016 -        link ends is called the referent. They are also referred to as
B01017 -        anchors. The contents of a node are displayed by activating
B01018 -        links.
B01020 -         ..
B01021 -        Links connect related concepts or nodes. They can be
B01022 -        bidirectional thus facilitating backward traversals. Links can
B01023 -        also be typed (such as specification link, elaboration link,
B01024 -        membership link, opposition link and others) specifying the
B01025 -        nature of relationship [Rao & Turoff, 1990]. Links can be
B01026 -        either referential (for cross-referencing purposes) or
B01027 -        hierarchical (showing parent-child relationships). Activation
B01028 -        of link markers display nodes.
B01029 -
B01030 -
B01031 -
B01032 -
B011 -

SDS Solves Cognitive Overhead Working Intelligently Fast Easy Fun Ca

B703 -
B70401 -  ..
B70402 - SDS Solves Cognitive Overhead Working Intelligently Fast Easy Fun
B70403 - Case Study SDS Design Enables Due Diligence Solves Cognitive Overhead
B70404 -
B70405 - SDS solves the problem of cognitive overhead by making due diligence
B70406 - creating links, based on the flexible structure of Knowledge Space
B70407 - reviewed on...
B70408 -
B70409 -         Flexible Structure................... 890523, ref SDS 4 P13O
B70410 -         Knowledge Space...................... 960620, ref SDS 27 3516
B70411 -         Anytime, anywhere intelligence....... 971021, ref SDS 40 3636
B70412 -         Clear concise complete
B70413 -         communication, judicious review...... 990419, ref SDS 49 2601
B70414 -         Good management a lot of hard work... 000307, ref SDS 63 5182
B70415 -         Design for structure of knowledge
B70416 -         and SDS interface provides
B70417 -         tools for applying knowledge......... 001130, ref SDS 94 H17O
B70418 -         Utopia everything in right place..... 010425, ref SDS B6 EP7F
B70419 -         Amazing memory....................... 010916, ref SDS C5 0001
B70420 -         Walking the talk of technology
B70421 -         to use good management working
B70422 -         intelligently........................ 011105, ref SDS D3 4S6H
B70423 -         Experts don't link, unwilling to
B70424 -         invest time for cognitive overhead... 020812, ref SDS E4 659F
B70425 -         Links in 10 sec unbelievable,
B70426 -         beyond reach......................... 020820, ref SDS E5 O1QQ
B70427 -         Dynamic linking precision access..... 050218, ref SDS F0 OV7J
B70428 -
B70429 -             [On 050517 case study cognitive overhead shows culture
B70430 -             resists due diligence to collaborate, communicate,
B70431 -             investigate, study, analyse, and verify accuracy that
B70432 -             levearages experience for taking effective action, because
B70433 -             people do not have time to think. ref SDS F1 PY4U
B70434 -
B70435 -
B70436 -
B70437 -
B705 -

Default Null Subject Account for Blank Record

B803 -
B80401 -  ..
B80402 - Clear Concise Complete Communication Cognitive Overhead Opening Links
B80403 -
B80404 - On 960712 there was a complaint that people wanted access to links for
B80405 - context that are available in SDS records. ref SDS 29 3230  This
B80406 - support for working intelligently was developed beginning on 971021.
B80407 - ref SDS 40 3636  On 990419 judicious review practices were reviewed
B80408 - for transformation from information to a culture of knowledge that
B80409 - makes clear, concise, complete communication a self-evident benefit,
B80410 - ref SDS 49 2601, that empowers people with traceability to original
B80411 - sources for better accuracy, and to expand span of attention that
B80412 - drives creativity with correlations, implications, and nuance to
B80413 - understand causation.
B80414 -
B80415 -      [On 050218 cognitive overhead in NWO supplements explanation of
B80416 -      clear, concise, complete communication. ref SDS F0 PPSQ
B80418 -       ..
B80419 -      [On 050517 PhD student requests support for doctorial paper on
B80420 -      cognitive overhead; review cost savings based on theory of
B80421 -      rework. ref SDS F1 NG5J
B80423 -       ..
B80424 -      [On 050517 case study cognitive overhead shows culture resists
B80425 -      due diligence to collaborate, communicate, investigate, study,
B80426 -      analyse, and verify accuracy that levearages experience for
B80427 -      taking effective action, because people do not have time to
B80428 -      think. ref SDS F1 PY4U
B80430 -  ..
B80431 - "Overhead" has a negative connotation as something unnecessary that
B80432 - takes extra time, like an indulgence, whereas, Drucker relates that
B80433 - management is the productive force that applies diligence to work
B80434 - intelligently, reviewed on 931130, ref SDS 15 2552, and more recently
B80435 - on 000920. ref SDS 80 T33H
B80436 -
B80437 -      [On 020223 explained cognitive overhead in relation to SDS and
B80438 -      POIMS that responds to a request by a graduate student for help
B80439 -      preparing a masters thesis. ref SDS D6 0001
B80441 -  ..
B80442 - On 990816 diligence essential for good management is reduced by
B80443 - technology, e.g., Boy Scout napsack analogy. ref SDS 53 2880
B80445 -  ..
B80446 - Steve Pinker explains in his book "How the Mind Works" that cognitive
B80447 - overhead resists good management because time is precious; we die,
B80448 - even with more planning, action may not be more successful, because
B80449 - analysis can only address a limited number of factors that impact
B80450 - results, reviewed on 990329. ref SDS 48 GU8J
B80452 -  ..
B80453 - POIMS explains tension between doing and thinking reflects difference
B80454 - between information and knowledge that distinguishes between investing
B80455 - time for good management to investigate and plan rather than use bad
B80456 - management that takes immediate action based on common sense, causing
B80457 - endless mistakes, i.e., bumbling. ref OF 2 8536  Fortune magazine
B80458 - explained "psyche" causes CEOs to avoid good management, in an article
B80459 - reviewed on 990625. ref SDS 13 4914  Cognitive overhead reduces good
B80460 - management.
B80461 -
B80462 -      [On 010908 Jack Park explained "laziness" prevents good
B80463 -      management. ref SDS 48 YF5O
B80465 -       ..
B80466 -      [On 020114 example of cognitive overhead preventing people from
B80467 -      working intelligently. ref SDS D5 3H7J
B80469 -       ..
B80470 -      [On 020618 SDS records on the Internet show benefits of using
B80471 -      good management; creates desire for others to use good management
B80472 -      but it seems out of reach; SDS explicit links change attitudes
B80473 -      from getting by with bad management that seems fast and easy, to
B80474 -      using good management because SDS makes working intelligently
B80475 -      fast and easy. ref SDS E2 MU6H
B80477 -  ..
B80478 - Information on the Internet provided by....
B80479 -
B80480 -
B80481 -                    The Electronic Labyrinth
B80482 -
B80483 -
B80484 -
B80485 -
B80486 -
B80487 - ...explains cognitive overhead in connection with the history of
B80488 - personal computers and using computers to improve productivity.  Doug
B80489 - Engelbart is, also, reviewed at this location, as shown in the record
B80490 - on 000223. ref SDS 62 SM3H
B80492 -  ..
B80493 - This location says in part at...
B80494 -
B80495 -
B80497 -  ..
B80498 - ....that....
B80499 -
B80500 -     In "Hypertext: An Introduction and Survey," Conklin defines
B80501 -     cognitive overhead as "the additional effort and concentration
B80502 -     necessary to maintain several tasks or trails at one time" (40).
B80503 -     ref OF 1 0001
B80505 -      ..
B80506 -     Even at its easiest, adding a new node is a non-trivial task.
B80507 -
B80508 -         Node is explained on 940527 as similar to an SDS record
B80509 -         segment. ref SDS 17 4S5J
B80511 -      ..
B80512 -     One must select anchor text in the current document, pick an
B80513 -     appropriate menu option, choose the node class or type, name the
B80514 -     node, and then, once it is created, type in the text. Few of the
B80515 -     decisions in this sequence are easy to make, even for experienced
B80516 -     authors. One must take into account the local network and how it
B80517 -     may be apprehended by future readers. A stray thought lacking
B80518 -     direct connection to the current document may be lost while the
B80519 -     author struggles to pick a suitable title or an appropriate
B80520 -     anchor. ref OF 1 QT4K
B80522 -  ..
B80523 - Difficulty that takes time to use Internet resources for Knowledge
B80524 - Space was cited by Dave Vannier at Intel on 960627. ref SDS 28 2370
B80525 -
B80526 -     SDS makes Knowledge Space fast and easy.. 960620, ref SDS 27 3516
B80527 -     Internet Expands Knowledge Space......... 971021, ref SDS 40 9999
B80528 -     Intelligence anytime anywhere on Internet 971021, ref SDS 40 3636
B80530 -  ..
B80531 - Cognitive overhead reflects in part objections to clicking on links.
B80532 -
B80533 -     [On 011010 listed history of people objecting to clicking on
B80534 -     links. ref SDS C9 KW6L
B80536 -  ..
B80537 - On 960712 people wanted access to links for context. ref SDS 29 3230
B80539 -  ..
B80540 - SDS makes creating and using links trivial, i.e., a matter of mere
B80541 - volition.  On 990419 Judicious Review explained solution to cognitive
B80542 - overhead on opening links, so that clear, concise and complete
B80543 - communication is effective for saving time and money. ref SDS 49 2601
B80544 - The problem is no different than a lawyer or judge confronted by a
B80545 - legal brief with citations to the transcript and to legal authorities.
B80546 - Similarly, we would expect a doctor who has a patient with multiple
B80547 - symptoms to perform needed research for each symptom, and would not
B80548 - forgive someone from failing to apply cognitive overhead necessary for
B80549 - effective treatment.
B80550 -
B80551 -      [On 020618 SDS records on the Internet show benefits of using
B80552 -      good management; creates desire for others to use good management
B80553 -      but it seems out of reach; SDS explicit links change attitudes
B80554 -      from getting by with bad management that seems fast and easy, to
B80555 -      using good management because SDS makes working intelligently
B80556 -      fast and easy. ref SDS E2 MU6H
B80557 - ..
B80558 - However, organic structure that converts information into
B80559 - knowledge is very complex, and so can consume large chunks of time,
B80560 - which increases cognitive overhead, as reported on 890523, ref SDS 4
B80561 - SQ5L, and later explained on 990329 in reviewing Steven Pinker's book
B80562 - "How the Mind Works." ref SDS 48 ZN6G  This give rise to the role of
B80563 - Com Manager or an intelligence analyst that creates the structure so
B80564 - that knowledge workers can husband their time.
B80565 - ..
B80566 - On 921205 tracking history of organizational memory is the core
B80567 - of good management, as shown in POIMS. ref OF 2 3385  However there
B80568 - are 7 steps to provide useful intelligence that improves productivity,
B80569 - earnings and stock prices, from review of Stephen Covey's work.
B80570 - ref SDS 12 2552
B80572 -  ..
B80573 - On 001219 there are eight (8) steps for using SDS to improve memory
B80574 - that creates effective intelligence. ref SDS 96 FO5M  These steps take
B80575 - time and so consume cognitive overhead, as set out by Conklin, et al.
B80576 - USACE reports on 970328 that this investment to strengthen human
B80577 - intelligence saves a lot time and money. ref DRP 5 6172  The Corps
B80578 - published a subsequent report on 971007 that reported ROI for adding
B80579 - intelligence to management is 10:1. ref DRP 6 0001  NWO makes a
B80580 - similar case for investing intellectual capital. ref OF 4 6915
B80581 -
B80582 -    [On 010425 Morris reported that the SDS Typical Day Scenario
B80583 -    illustrates benefits of capturing and using organizational memory.
B80584 -    ref SDS B6 EP7F
B80586 -     ..
B80587 -    [On 020204 Enron collapse into bankruptcy shows bad management
B80588 -    failed to develop organizational memory. ref SDS D7 EX5O
B80590 -  ..
B80591 - NWO paper further explains advantage of adding "intelligence" to
B80592 - management, ref OF 4 2536, as does Doug Englebart in his 1992 paper
B80593 - calling for collecting "intelligence," which later became a Dynamic
B80594 - Knowledge Repository (DKR), reviewed on 991222. ref SDS 57 5360 and
B80595 - ref SDS 57 8064  SDS technology developed beginning in 1983, was
B80596 - ported to the web on 971021, showing that a "Knowledge Repository" can
B80597 - be accomplished. see ref SDS 40 9999 and previously on 970525.
B80598 - ref SDS 36 4700  On 950927 this capability was reviewed at Intel.
B80599 - ref SDS 23 3316  On 000426 Jack Park characterized SDS on the Internet
B80600 - as proof of concept for aspects of a DKR. ref SDS 68 3315
B80602 -  ..
B80603 - Jeff recognizes context is missing from organizational management that
B80604 - makes information useful. ref OF 7 018R
B80606 -  ..
B80607 - POIMS explains how SDS solves the problem of missing context in daily
B80608 - work. ref OF 2 0557
B80610 -  ..
B80611 - Research on 900319 showed that memory is a core capability that drives
B80612 - human reasoning, ref SDS 7 0702, and so is critical to productivity
B80613 - and earnings, called out in POIMS, .... e.g.,
B80615 -          ..
B80616 -         investing intellectual capital..... ref OF 2 1101
B80617 -         self-interest aids capture......... ref OF 2 1232
B80618 -         reporting.......................... ref OF 2 2300
B80619 -         memory............................. ref OF 2 2301
B80620 -         past is prologue................... ref OF 2 20H4
B80621 -         command of the record.............. ref OF 2 1113
B80622 -         intelligence context............... ref OF 2 1113
B80623 -
B80625 -  ..
B80626 - Demand Significant for Organization Memory to Help Organization
B80627 - Case Studies Show Organizational Memory Saves Time and Money
B80628 -
B80629 - On 960924 there is a listing showing people regularly encounter need
B80630 - for organizational memory, and often call out for this capabililty.
B80631 - ref SDS 30 9A9O
B80632 -
B80633 - Jeff does not give any examples that illustrate what "organizational
B80634 - memory means," how it is "captured" and how it is applied.  He does
B80635 - not provide case studies showing application of organizational memory,
B80636 - nor cost studies.
B80637 -
B80638 -      On 961218 case study shows conventional organizational memory is
B80639 -      "weak" used day-to-day on the job, as Jeff sets out in his paper.
B80640 -      ref SDS 32 5790   The record on 990924 lists other records
B80641 -      showing demand for better organizational memory. ref SDS 30 9A9O
B80642 -      ..
B80643 -      Another example where organizational memory was recognized
B80644 -      as an asset occurred on 970110. ref SDS 34 2487
B80646 -       ..
B80647 -      The same record shows people accept organizational memory.  After
B80648 -      gaining experience through pilot testing, people discover
B80649 -      benefits for individuals and organizations, ref SDS 34 CX5F,
B80650 -      within the meaning of POIMS, ref OF 2 6221, provided there is
B80651 -      strong leadership that enables people to gain experience to
B80652 -      discover benefits of organizational memory, as occurred for
B80653 -      example at USACE on 960925. ref SDS 30 4454
B80655 -       ..
B80656 -      More recently experiece on OHS/DKR project meedting at SRI
B80657 -      demonstrates growing need for organizational memory.  Without
B80658 -      help, people forget critical details, and to completely reverse
B80659 -      memory of events, for example on 001115. ref SDS 89 LY5G
B80660 -      ..
B80661 -      On 000725 support for SDS shows that when people gain
B80662 -      experience using organizational memory, benefits are readily
B80663 -      recognized and accedpted. ref SDS 78 0050
B80664 -
B80665 -          Below, ignorance, fear and denial due to lack of experience,
B80666 -          prevent people from gaining experience to overcome ignorance,
B80667 -          and discoverying there is nothing to fear. ref SDS 0 KY8O
B80668 -
B80669 -
B80670 -
B80671 -
B80672 -
B80673 -
B80674 -
B80675 -
B80676 -
B80677 -
B807 -

Integration Time Information Subjects Contacts Documents
Who What When Where Why How; 901011
Operating System for People & Organizations (OSPO)

BL05 -
BL0601 -  ..
BL0602 - Organizational Memory Requires Integrated Tools to Capture the Record
BL0603 - Documentation Replaced by Intelligence for Organizational Memory
BL0604 -
BL0605 - Conklin recognizes in his paper that greater use of documentation is a
BL0606 - burden that stifles capturing organizational memory.  This aligns with
BL0607 - the record on 980405. ref SDS 42 3307  He proposes capturing the
BL0608 - record as an integral process of doing the work across a range of
BL0609 - daily communication tasks. ref OF 7 01ER  POIMS defines "intelligence"
BL0610 - to do this. ref OF 2 6649 see also "report" ref OF 2 2300  On 930726
BL0611 - identified integrated communication tasks SDS supports. ref SDS 13
BL0612 - 6883  On 950927 during meeting at Intel explained advantages of
BL0613 - integrated features supported by SDS. ref SDS 23 3316  Experience
BL0614 - using SDS beginning in 1983 shows that people spend a lot of time
BL0615 - worrying that can be used, instead, for investing intellectual capital
BL0616 - to grow knowledge that solves problems, so there is less to worry
BL0617 - about. see 931029. ref SDS 14 SJ6M
BL0618 -
BL0619 -      [On 020618 SDS records on the Internet show benefits of using
BL0620 -      good management; creates desire for others to use good management
BL0621 -      but it seems out of reach; SDS explicit links change attitudes
BL0622 -      from getting by with bad management that seems fast and easy, to
BL0623 -      using good management because SDS makes working intelligently
BL0624 -      fast and easy. ref SDS E2 MU6H
BL0625 - ..
BL0626 - Intel proposed on 910418 integrated technology to improve
BL0627 - management productivity in an article published by Byte. ref SDS 8
BL0628 - 2744
BL0629 - ..
BL0630 - SDS provides a "critical mass" of functions to support daily
BL0631 - management, ref OF 2 2688, that together provide an....
BL0632 -
BL0633 -
BL0634 -             Operating System for People and Organizations
BL0635 -
BL0636 -
BL0637 - ....discussed with Intel on 950927, ref SDS 23 8400, because that is
BL0638 - only way to make capturing the record an integral part of doing the
BL0639 - work, which Conklin proposes in his paper.  In particular, Jeff calls
BL0640 - for technology that draws on the range of daily communications to
BL0641 - capture organizational memory. ref OF 7 02A1  However, he does not
BL0642 - identify tools that can do this, other than citing generic groupware.
BL0643 - ..
BL0644 - Lotus Notes tried to fill this need, but does not have a design
BL0645 - that supports Knowledge Management.  On 941114 IBM reviewed SDS and
BL0646 - found it supports a range of management tasks, including
BL0647 - communication. ref SDS 18 2213  After that meeting, IBM paid $4B to
BL0648 - purchase LN hoping it could support POIMS.  This didn't work, as
BL0649 - reported on 001130. ref SDS 93 F26K  USACE reported on 970328 that
BL0650 - Communication Metrics supported by SDS provides useful "intelligence,"
BL0651 - which is another way of describing "organizational memory."
BL0652 - ref DRP 5 6172
BL0653 -
BL0654 -
BL0655 -
BL0656 -
BL0657 -
BL07 -

Not Enough Time to Read and Write Learn to Save Time Using SDS
Ignorance Causes Fear, Denial
Dilemma Links Complex, Ignorance Avoids Accountability
Organizational Memory Fails Forgetting Mistakes Forgetting Liability
Accountability Restrains Competence Improvement, Dilemma
Accountability Essential for Management, People Fear Accountability
Wiggle Room Avoid Accountability Turn Out the Lights People Hate Bein

C609 -
C61001 -  ..
C61002 - Fear of Accountability Prevents Capturing Organizational Memory
C61003 - Critical Mass of Tasks Takes Time to Learn Before Benefits Begin
C61004 -
C61005 - Conklin does not discuss how to overcome cultural resistance to
C61006 - improve work, cited on 990527. ref SDS 51 1233
C61007 -
C61008 - People want organizational memory in the abstract, i.e., for others in
C61009 - the organization, but not for themselves.  It is a Knowledge
C61010 - Management Dilemma.
C61012 -  ..
C61013 - Experience on 920215 shows that executives have difficulty grasping
C61014 - opportunity to improve earnings by improving management with
C61015 - integrated functions called out by Conklin, and supported by SDS.
C61016 - ref SDS 11 5774  The need for transitioning from familiar manual tasks,
C61017 - to use technology for daily knowledge work presents a significant
C61018 - learning burden on people individually, as engineers, accountants,
C61019 - salesmen, managers and executives, and for the organizations who
C61020 - depend on these skills for dealing effectively with new realities of a
C61021 - faster paced world, cited by Grove, reviewed on 980307, ref SDS 41
C61022 - 3151, and explained in POIMS. ref OF 2 6221
C61024 -  ..
C61025 - Andy Grove at Intel, for example, says executives deny improvement is
C61026 - needed, because people like to work on familiar things in familiar
C61027 - ways. see again 980307. ref SDS 41 0502   Thus, on 950927 Intel gave
C61028 - up trying to use technology for daily management, despite having
C61029 - championed the cause four (4) years earlier. ref SDS 23 7732  This
C61030 - presents a Knowledge Management dilemma that Conklin does not address
C61031 - in his call for organizational memory.
C61033 -  ..
C61034 - A report on 890513 from a professional event showed that even people
C61035 - who recognize conventional technologies are not adequate, still resist
C61036 - learning new skills to improve earnings. ref SDS 3 6690
C61038 -  ..
C61039 - How does Jeff propose overcoming ignorance, fear and denial by
C61040 - executives, managers, engineers, all of us, who feel the past (what
C61041 - Jeff calls "organizational memory") is just....
C61042 -
C61043 -      water under the bridge......................... ref SDS 1 M36H
C61044 -      gold plated.................................... ref SDS 2 6894
C61045 -      nit picking.................................... ref SDS 21 8599
C61046 -      second guessing................................ ref OF 4 0899
C61047 -      fear accountability............................ ref SDS 42 5065
C61048 -      psyche prevents capturing the record........... ref SDS 52 4914
C61049 -      out out damn spot.............................. ref SDS 55 5304
C61051 -  ..
C61052 - Even, AI engineers developing DKR aver archives, reported on 000824.
C61053 - ref SDS 79 7O9I  On 001126 engineers working on a DKR propose sticking
C61054 - with IT by applying greater diligence using email, rather than using
C61055 - SDS to learn KM. ref SDS 92 QW8I
C61056 -
C61057 -      [On 020812 Knowledge Management experts fail to perform knowledge
C61058 -      management by using explicit links to create a connected record
C61059 -      of organizational memory. ref SDS E4 659F
C61061 -  ..
C61062 - On 010122 Pat Lincoln reported during a meeting with SRI's CEO, Curt
C61063 - Carlson, that top executives rely on their personal feelings, rather
C61064 - than reports showing organizational memory improves productivity and
C61065 - earnings. ref SDS A1 5I7J
C61066 -
C61068 -  ..
C61069 - Wriggle Room Avoid Accountability Prevents Organizational Memory
C61070 - Demand for Good Management Restrained by Demand for Wriggle Room
C61071 -
C61072 - Where, then, is the demand for "organizational memory," which Jeff
C61073 - says folks are "seeking," per above, ref SDS 0 IE4M, and who is
C61074 - actually trying to capture the present in order to control the future
C61075 - by understanding the past?
C61077 -  ..
C61078 - People call for organizational memory for everyone, but themselves.
C61079 - Individually, we want wiggle room, deniability, which makes
C61080 - organiztional memory a personal threat due to fear of accountability.
C61081 - see discussion on 960924. ref SDS 30 O24L
C61083 -  ..
C61084 - People feel information that feeds the senses, principally sight and
C61085 - sound, provides fast, easy knowledge from direct discussion in
C61086 - meetings, calls and email.  The burden of learning SDS to create and
C61087 - use organizational memory is not attractive because benefits are
C61088 - deferred, as reported in the letter to the OHS/DKR team on 000920.
C61089 - ref SDS 80 YX5H
C61090 -      ..
C61091 -      Jeff offers no examples of how to accomplish this
C61092 -      objective.
C61094 -       ..
C61095 -      Jeff lists no organizations who are shopping for tools and
C61096 -      support to capture and organize the record into organizational
C61097 -      memory.
C61099 -       ..
C61100 -      Jeff's more recent paper on the same subject does not provide
C61101 -      work product showing implementation.
C61103 -  ..
C61104 - Letter to Jack asks for help locating Jeff's work product that
C61105 - implements his ideas. ref DIT 1 8U6G
C61106 -
C61107 -     [On 010711 Jeff did a presentation at SRI on IBIS.  Could not
C61108 -     attend due to other matters, but the presentation should have
C61109 -     shown that IBIS is not a practical solution for improving daily
C61110 -     work.
C61111 -
C61112 -
C61113 -
C61114 -
C612 -

Email Causes Mistakes
Email Urges Response Rather Than Invest Time to Understand Convert In
Email Cursory Spontaneous Response Information Culture of Knowledge Tr
Email Deficiencies Submitted by Eric, Eugene Kim
Email Weaker than Conversation Fools Gold Attractive Because Informti
Email Noise Cause Entropy Guess and Gossip
Email Killer App Spontaneous Stream-of Conscious Response Faster Grow
Email Free Killer App Grows Market for SDS by Increasing Need for Int
Enabling Forces New Market Business Potential
Overwhelming Tendency Bad Management Email Used for Daily Work Not KM

D912 -
D91301 -  ..
D91302 - Killer Application Email Grows Demand for SDS to Improve Productivity
D91303 - Email False Promise Communication Compounds Organizational Amnesia
D91304 -
D91305 - Follow up
D91306 -
D91307 - Conklin's explanation of why email fails to support personal and
D91308 - organizational memory...
D91309 -
D91310 -            For example, one might argue that electronic mail
D91311 -            (email) already provides a kind of organizational memory
D91312 -            for organizations which use it, and that it does so at
D91313 -            no additional documentation cost to the members. While
D91314 -            email does indeed have an acceptably low capture cost,
D91315 -            it does not provide an effective record because email
D91316 -            messages are strictly personal and are stored that way,
D91317 -            and because the email record, even for an individual, is
D91318 -            so poorly organized and structured that it cannot
D91319 -            effectively augment even an individual's memory. So,
D91320 -            with email the cost of capture is low, but so is the
D91321 -            value of that record for organizational memory.
D91322 -            ref OF 7 01EQ,
D91324 -  ..
D91325 - This aligns well with weaknesses in email presented in POIMS.
D91326 - ref OF 2 084J
D91328 -  ..
D91329 - On 010408 Gary Johnson reported email defects that harm organizational
D91330 - memory. ref SDS B2 9H8H
D91332 -  ..
D91333 - Case study on 010411 shows email is convenient, but not effective for
D91334 - organizing information. ref SDS B3 2C9M  On 000709 Bill DeHart
D91335 - reported SDS provides effective organization that places daily working
D91336 - information in context. ref SDS 75 1029  This supplements discussion
D91337 - with Jack Park on 010416 concerning usefulness of email. ref SDS B3
D91338 - 627F
D91339 -
D91340 -     [On 010426 Pat Lincoln cited software engineering for using
D91341 -     structure that makes email more productive by avoiding meaning
D91342 -     drift. ref SDS B7 QY5G
D91344 -      ..
D91345 -     [On 010908 Jack Park reported that email is attractive like "fools
D91346 -     gold" because it supports laziness. ref SDS C3 YF5O
D91348 -      ..
D91349 -     [On 010908 appeal of email to laziness and harm to productivity
D91350 -     creates killer app that kills productivity and so grows demand for
D91351 -     SDS to add intelligence to management that improves earnings and
D91352 -     stock prices. ref SDS C3 L27L
D91354 -      ..
D91355 -     [On 020327 email is "killer app" that is enabling force to grow
D91356 -     market for SDS. ref SDS E0 6X6H
D91357 -
D91358 -
D91359 -
D91360 -
D91361 -
D91362 -
D91363 -
D91364 -
D914 -

Microcosm Power Managing Complexity Visibility Summary Alternate View
Communication Metrics, Definition
Com Manager Different Tasks from Traditional Management
Special Expertise Transitions Organization to Apply KM Technology, 00
Com Manager Scribe Adds Intelligence to Daily Working Information
Transitioning Mentoring Communication Manager Helps People Learn SDS

E008 -
E00901 -  ..
E00902 - Com Manager Role Transitions from IT to KM
E00903 -
E00904 - Communication Metrics calls for a dedicated professional role to help
E00905 - organizations transition from IT to a culture of knowledge by piloting
E00906 - SDS, similar to flying a plane full of executives, engineers and
E00907 - marketing people that hastens travel to important destinations.
E00908 - Similar to the way an account, or engineer, uses a spreadsheet program
E00909 - to align finances and calculations, and a Communication Manager aligns
E00910 - daily communications, so people and organizations can realize benefits
E00911 - of intelligence without having to learn the critical mass of tasks KM
E00912 - requires, all at once. ref OF 4 6369
E00914 -  ..
E00915 - This idea is supported by Doug Engelbart's 1972 paper calling for a
E00916 - dedicated role with special expertise to help people transition to KM,
E00917 - see review on 000327. ref SDS 65 5256
E00918 - ..
E00919 - On 000723 Chris Joslyn, lead scientist for KM at LANL reported
E00920 - research shows a facilitator required to make technology effective for
E00921 - management and leadership. ref SDS 77 1312
E00923 -  ..
E00924 - On 970418 USACE published scope of services and deliverables for Com
E00925 - Metrics supported by Com Manager. ref SDS 35 958L
E00926 -
E00927 -
E00928 -
E00929 -
E00930 -
E00931 -
E010 -

Knowledge Space Supported by Jeff Conklin's 1996 Paper on Group Ware
Documents to Knowledge Space Paradigm Shift
Knowledge Space Saves Time Money Accurate Competence Augment Intellig
Knowledge Space Organizes Complex Management Communications
Documents to Continuous Knowledge Stream, Paradigm Shift
Groupware Organizational Memory Capture Continuous Stream Chronology,
New Way of Thinking Working Doug's Mission Bootstrap Institute, 99122

EG09 -
EG1001 -  ..
EG1002 - Culture of Knowledge - KM Replaces IT
EG1003 - Documents Replaced by Knowledge Space Stronger Paradigm for Learning
EG1004 - Knowledge Space Stronger Paradigm for Learning than Documents
EG1005 -
EG1006 - Jeff's abstract continues....
EG1007 -
EG1008 - augment ...memory ...must shift from the currently
EG1009 -      pervasive document- and artifact-oriented paradigm (or culture)
EG1010 -      to one that embraces process as well. ref OF 7 MK7I
EG1012 -  ..
EG1013 - Jeff's idea appears to align with the POIMS design that supports a
EG1014 - paradigm shift from documents to Knowledge Space by transitioning from
EG1015 - IT to a culture of knowledge. ref OF 2 K84L  Aligns with Doug
EG1016 - Englebart's call for a whole new way of thinking, reviewed on 991222.
EG1017 - ref SDS 57 3696
EG1018 - ..
EG1019 - Knowledge Space was formulated on 960620, analogous to
EG1020 - dimensional space. ref SDS 27 3516
EG1021 - ..
EG1022 - Jeff Conklin says in his paper....
EG1023 -
EG1024 -      ....process-oriented paradigm requires a new kind of computer
EG1025 -      system which integrates three technologies: hypertext, groupware,
EG1026 -      and a rhetorical method. ref OF 7 3F7M
EG1027 -
EG1029 -  ..
EG1030 - Integrated solution is a useful idea, per POIMS design for automated
EG1031 - integration of time and information. ref OF 2 015M and ref OF 2 1298
EG1032 -
EG1033 -     [On 010623 Morris explains groupware enables people to work on the
EG1034 -     same document and track history of changes using Check out and
EG1035 -     Check In. ref SDS B9 VO4H
EG1037 -  ..
EG1038 - Jeff says.....
EG1039 -      ..
EG1040 -      In addition, we learned that computer technology is not
EG1041 -      enough -- the organization itself must embrace the technology
EG1042 -      adoption process as part of a larger shift in the corporate
EG1043 -      culture. ref OF 7 J43G
EG1045 -  ..
EG1046 - This is correct, but doesn't get us very far.  It is akin to the joke
EG1047 - about the WWII admiral saying German submarines can be stopped from
EG1048 - sinking transport convoys to Europe by drying up the Atlantic ocean.
EG1050 -  ..
EG1051 - Would be nice to review the record of what Jeff has tried, what has
EG1052 - failed, and lessons learned about how to help people and organizations
EG1053 - transition to a culture of knowledge, proposed on 001011 to Pat
EG1054 - Lincoln for a research program at SRI. ref SDS 83 0001  More recently,
EG1055 - on 001222 used nearly the same language in a follow up letter to Pat,
EG1056 - as Jeff sets out in his 1996 paper. ref SDS 98 5E5F  On 010111 point
EG1057 - was made again, but to little evident avail. ref SDS A0 EF6M
EG1059 -  ..
EG1060 - For example, the USACE report explains "lessons learned" about
EG1061 - implementing SDS for Com Metrics. ref DRP 5 8449
EG1062 -
EG1063 -
EG1064 -
EG1065 -
EG11 -

IBIS Rhetorical Method Structures Memory According to Content
IBIS Decision Support
IBIS Rigid Organization Hampers Productivity KM Dilemma
IBIS Conversation Linking on Nodes
IBIS Tab in Jack Park's OHS Program, 010316

ET07 -
ET0801 -  ..
ET0802 - IBIS Provides Guidance on Benefits of Analysis Implemented by SDS
ET0803 -
ET0804 - Jeff says further......
ET0805 -
ET0806 -      Groupware allows the organizational record to be built in the
ET0807 -      course of everyday communication and coordination. Hypertext
ET0808 -      provides the ability to organize and display this rich
ET0809 -      informational web. And a rhetorical method, such as IBIS,
ET0810 -      structures the memory according to content, not chronology. In
ET0811 -      addition to the computer technology, a shift in organizational
ET0812 -      culture toward an appreciation of process is required to
ET0813 -      implement organizational memory. ref OF 7 5H8F
ET0814 -
ET0815 -         [On 020301 Jeff submits notice of a professional conference
ET0816 -         that explains Jeff is the designer of the gIBIS and QuestMap
ET0817 -         graphical hypertext argumentation tools and the creator of the
ET0818 -         Dialog Mapping technique. ref SDS D9 LF6M
ET0820 -  ..
ET0821 - Cognitive overhead discussed above, ref SDS 0 SU6K, is an objection to
ET0822 - IBIS reported on 940527. ref SDS 17 F95N
ET0824 -  ..
ET0825 - Jeff does not cite any groupware tools that support the objective of
ET0826 - his paper.  IBM tried to get Lotus Notes to do it, and this has
ET0827 - failed, reported by article received on 001130. ref SDS 93 F26K
ET0828 -
ET0829 -     [On 010426 Pat Lincoln cites Jack Park's support for IBIS.
ET0830 -     ref SDS B7 QY7N
ET0832 -  ..
ET0833 - Hypertext is helpful if applied correctly for distribution of the
ET0834 - mail under the paperless office model.
ET0835 -
ET0836 -     [On 020301 Jeff sponsors a professional conference on using
ET0837 -     hypertext for facilitating. ref SDS D9 0001
ET0838 -
ET0840 -  ..
ET0841 - "Rhetorical method" sounds like "analysis," which is an important part
ET0842 - of "intelligence," explained in POIMS. ref OF 2 0367 and ref OF 2 3742
ET0844 -  ..
ET0845 - Using IBIS is not supported by the record.  On 000218 there is
ET0846 - evidence this method is not a practical solution. ref SDS 59 0785  On
ET0847 - 001220 another contributor offered additional critique that is not
ET0848 - favorable to IBIS. ref SDS 97 RD9N  It would, therefore, help for Jeff
ET0849 - to submit examples where IBIS has been used successfully, to justify a
ET0850 - suggestion that it provides a useful "rhetorical method."
ET0852 -  ..
ET0853 - Conklin proposes in a paper on IBIS......
ET0854 -
ET0855 -
ET0856 -  
ET0857 -
ET0858 -
ET0859 - ....that the heart of IBIS is questions, ideas, and arguments.
ET0861 -  ..
ET0862 - SDS supports this capability, as explained in POIMS.
ET0863 -
ET0864 -     For example, questions ideas and arguments pending on OHS/DKR are
ET0865 -     in the record on 000922, and provide "intelligence" to facilitate
ET0866 -     doing the work. ref SDS 81 0001
ET0867 - ..
ET0868 - On 970418 received report from government that Com Metrics
ET0869 - supported by the SDS program provides useful "intelligence" that saves
ET0870 - time and money. ref SDS 35 5368
ET0872 -  ..
ET0873 - There is no other known capability that does this.
ET0874 -
ET0875 -
ET0876 -
ET0877 -
ET0878 -
ET0879 -
ET0880 -
ET0881 -
ET0882 -
ET0883 -
ET0884 -
ET0885 -
ET0886 -
ET0887 -
ET0888 -
ET0889 -
ET09 -