THE WELCH COMPANY
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S U M M A R Y
DIARY: August 20, 2002 00:49 AM Tuesday;
Murray explains resistance to new way of working intelligently with email.
2...Intelligence Overwhelming Boggles Mind People Avoid Seeing Links
3...Links Resisted People Don't Like to See Connections Cause and Effect
4...Knowledge Cause and Effect Overwhelming People Avoid Seeing Links
5...Creating Connections to Work Intelligently with Explicit Links Avoided
6...Links in Email New Way of Working, Slow Transition from IT to KM
7...Votes Show Transformation from IT to KM Takes Ingenuity, Hard Work
8...Knowledge Management Journey of Discovery Some Lose Sight of Goals
.....Utopia Easy to Use Hard to Believe in Technology Breakthrough
.....Technology Breakthrough Utopia Easy to Use, Hard to Believe
.....Steady Improvement Has Not Advanced Information to Knowledge
9...Steady Improvement Takes Minimal Effort to Add Links in Email
10...Links in Email that Take 10 Seconds is Steady Improvement
11...SDS Breakthrough Advances Information to Culture of Knowledge
12...Steady Improvement Needs Breakthrough to Build on Stonger Foundation
13...New Way of Working of Working Save Time Money Takes Faith Leadership
14...Faith Key Ingredient Leadership to Discover New Way of Working
15...Breakthrough from Information to Knowledge Enables Steady Improvement
16...Utopia Civilization Advances on Steady Improvement Using Breakthrough
17...Pilot Testing Provides Experience for People to Learn KM
18...New Way of Working Discovered by Pilot Testing Not Voting
19...Training, Experience Using Links in Email Enable Discovery of Value
20...KM Communities Need Training, Experience to Discover Purpose of Links
21...Leadership Broader Vision Empowers People Overcome Ignorance Fear
22...Incentives are Enabling Forces Empower People to Discover Improvement
23...Email Linked to Sources Objective of OHS/DKR
24...People Pay a Price for Failing to Align Communication
25...Cultural Drift Forgets Objectives When Communication Not Aligned
26...Meaning Drift Becomes Cultural Drift When Daily Work is Not Aligned
27...10 Seconds for Links Cannot be Accomplished without SDS
28...KM Secret of SDS Technology People Give Up on Linking in Email
29...Links Take 10 Seconds Using SDS Explicit Links Ignorance Resists
30...Paperless Office Beyond Reach Using Popular Technology to Create Links
31...Experience Investing Seconds for Good Management Grows Demand
32...Attitudes Improve When Technology Makes Good Management Fast and Easy
33...Technology Making Good Management Fast Easy Improves Attitudes
34...Emporer Has No Cloths Overlooks Performance Maintain Belief in Sources
Click here to comment!
1...Murray can help by explaining how Knowledge Management avoids a
2...How many times, have Murray, Eric and others tried to link comments to
3...Murray can help with ideas that empower people to invest a few seconds
4...Murray does not explain why difficulty of the great mass of people
Frustrated KM Too Difficult Giving Up Technology Cannot Improve Manag
Disillusioned Engineers Don't Know What to Program to Improve Managem
Addressability Refuse Link Claim Want Addressability Refuse to Link C
SDS Breakthrough Enables Advance from Information to Steady Improveme
Stable Tech Enables Productivity Occurs Over Weeks Years So People Ca
Breakthrough IT to KM Hampered Evolution Too Fast Technology Prevents
Altheim, Murray Mass of People Experts Not Using Explicit Links to Cr
Mass of People Experts Not Using Explicit Links to Create Connected R
Altheim, Murray Email Like Conversation Links Alignment Accuracy Not
Boggles Mind Shocking Complexity SDS Web of Links People Get Used to
5912 - ..
5913 - Summary/Objective
591401 - Follow up ref SDS 86 0000.
591403 - Evidence today shows transformation to a new way of working using
591404 - intelligence support takes time to learn. ref SDS 88 EH9O Ignorance,
591405 - fear and denial cause an innovation loop that prevents acquiring
591406 - experience to discover benefits of a connected record. Cultural
591407 - inertia blocks transition to a culture of knowledge. ref SDS 0 1P5K
591408 - People working on Knowledge Management are afraid to use a connected
591409 - record, and fear investing a few seconds to create a connected record.
591410 - ref SDS 0 594K Desire for wriggle room to have deniability for
591411 - avoiding accountability, ref SDS 88 PO4L, drives fear to improve
591412 - communication, ref SDS 88 5P8F, due to inexperience working with a
591413 - connected record. Rather than ask for help, ref SDS 0 QA7I, people
591414 - give up by announcing a 180 degree reversal in position asserting that
591415 - a dynamic system of knowledge (DKR) cannot address world problems,
591416 - despite having failed to try. ref SDS 88 W19K People deny connections
591417 - are needed for knowledge, ref SDS 0 6P7O, by adding links in email for
591418 - accurate understanding of communication, ref SDS 88 V66I, and further
591419 - deny that links to align work with experience, knowledge and history
591420 - are critical to augment intelligence. ref SDS 88 PO4L Failure to use
591421 - Knowledge Management, ref SDS 0 UV6G, especially by those developing
591422 - KM tools, ref SDS 0 0K64, demonstrates SDS is a breakthrough that is
591423 - essential to realize dreams for stready improvement toward Knowledge
591424 - Management. ref SDS 0 SJ5L SDS helps get things done quickly and
591425 - accurately, ref SDS 88 L13N, by reducing the time for converting
591426 - information into knowledge. ref SDS 88 TK4J An understandable
591427 - cultural lag suspends belief that SDS technology creates links in less
591428 - than 10 seconds, ref SDS 0 O1QQ, and further reflects desire to avoid
591429 - awareness of links needed for converting information into knowledge.
591430 - ref SDS 88 YR6F This condition requires a strategy based on a 3-layer
591431 - architecture for transformation. ref SDS 89 XK9H
591433 - [...completed review of Murray's letter. ref SDS 88 0001
591435 - ..
591436 - [...submitted response explaining 3-layer architecture. ref SDS 89
591437 - 0001
591439 - ..
591440 - [On 041208 Murray Altheim requests feedback on pilot testing his
591441 - software project for organizing notes into different subjects that
591442 - aid writing; a survey illustrates how to engage customers in paying
591443 - attention to Cyerle for supporting tasks people care about.
591444 - ref SDS A1 P67J
591449 - ..
5917 - Progress
591801 - Intelligence Overwhelming Boggles Mind People Avoid Seeing Links
591802 - Links Resisted People Don't Like to See Connections Cause and Effect
591803 - Knowledge Cause and Effect Overwhelming People Avoid Seeing Links
591804 - Creating Connections to Work Intelligently with Explicit Links Avoided
591806 - Follow up ref SDS 86 YR6F.
591808 - Received ref DRT 2 0001 from Eric Armstrong dated 020819 responding to
591809 - the action item from the letter on 020730, ref DIP 1 8951 and
591810 - ref DIP 1 PM6N asking for comments on a 3-layer architecture,
591811 - ref SDS 86 RU8F, indicated by Gary Johnson's ideas for a new format
591812 - that accomplishes Eric's preference for inline material, and less
591813 - linking. ref SDS 86 MH9O
591815 - ..
591816 - Eric does not directly comment on the 3-layer architecture proposal.
591817 - He seems to offer substantial agreement with a thoughtful letter by
591818 - Murray Altheim, which has important implications for the 3-layer
591819 - architecture to transform work practice from information to a culture
591820 - of knowledge. Murray's letter submitted a few days earlier on 020815,
591821 - ref DRT 1 0001, responds to a letter on 020812 (which does not seem to
591822 - be in the record) asking about the purpose of a DKR in light of
591823 - evidence that shows KM engineers and experts...
591825 - 1. Resist getting a linked record because links boggle the mind,
591826 - as Eric noted on 000125. ref SDS 40 3975
591828 - ..
591829 - 2. Resist investing 10 seconds to create a connected record that
591830 - verifies accuracy of organizational memory by using explicit
591831 - links in communication, ref DRT 1 4X4K, as shown by the
591832 - history in the record on 020812. ref SDS 87 TV9K
591835 - ..
591836 - Links in Email New Way of Working, Slow Transition from IT to KM
591837 - Votes Show Transformation from IT to KM Takes Ingenuity, Hard Work
591838 - Knowledge Management Journey of Discovery Some Lose Sight of Goals
591840 - Murray responds in his letter on 020815 saying that...
591842 - ...adding links to a threaded, online-archived discussion is not
591843 - really "doing KM", it's merely adding a link to a previous
591844 - message. You may feel that this is part of doing KM, but I
591845 - seriously doubt the mass of people out there would agree, and I
591846 - think the votes have already been tallied (in that almost nobody
591847 - does add links, even in communities that understand what they're
591848 - about). ref DRT 1 4X4K
591850 - [On 020820 accuracy of factual expression not important to
591851 - email, similar to conversation that thrives on a relaced mood
591852 - for communication. ref SDS 88 VN6H
591854 - ..
591855 - [On 070831 report purple numbers abandoned because using
591856 - explicit links to improve accuracy of daily work takes too
591857 - much time finding sources to link. ref SDS A5 FM3F
591859 - ..
591860 - Murray supports his analysis by noting he developed a method of
591861 - linking, but does not use it for connecting daily communication like
591862 - his letter today. ref DRT 1 GO7J
591864 - ..
591865 - Morris Jones reported Knowledge Management dilemma on 000706 that
591866 - creating links takes too much time using Microsoft tools that make
591867 - linking fast and easy, because it takes too much time to find
591868 - something to link and configure everything ready for linking.
591869 - ref SDS 51 T360 Below, Murray says it takes a lot longer than 10
591870 - seconds to create links in his work. ref SDS 0 O1QQ
591872 - ..
591873 - Earlier, on 980405 Morris worried that since everything is connected
591874 - to everthing else constructing all of these links is impossible and so
591875 - adding connections to understand complexity in the record of daily
591876 - work is unnecessary overkill. ref SDS 22 FN9F
591878 - [...submitted response explaining 3-layer architecture.
591879 - ref SDS 89 0001
591881 - ..
591882 - [...below others who have promoted and developed technology for
591883 - linking a DKR, do not use linking. ref SDS 0 0K64
591885 - ..
591886 - [On 041208 Murray Altheim requests feedback on pilot testing
591887 - his software project for organizing notes into different
591888 - subjects that aid writing; a survey illustrates how to engage
591889 - customers in paying attention to Cyerle for supporting tasks
591890 - people care about. ref SDS A1 P67J
591892 - ..
591893 - Eric concurrs in his letter today, that adding links in email has not
591894 - caught on, and imagines that links might be helpful for research,
591895 - giving an example of a term paper in school. ref DRT 2 186K
591897 - [On 020823 John Maloney reports new way of working intelligently
591898 - adding links that provide context and strengthen accuracy of
591899 - organizational memory for saving time and money seems invasive and
591900 - overbearing; prefers normal email practices despite onerous
591901 - constraints of email, ref SDS 91 R87J, that cause mistakes, loss,
591902 - conflict, crisis and calamity, reported on 020822. ref SDS 90 HW8H
591904 - ..
591905 - [On 020920 Dave Snowden objects to links in email. ref SDS 93 5Y8I
591907 - ..
591908 - [On 020920 Jack Park suggests avoiding links in email for people
591909 - who are not comfortable with Knowledge Management. ref SDS 94 VK6K
591911 - ..
591912 - [On 020923 Morris Jones supports Jack's proposal to avoid links in
591913 - email. ref SDS 95 0001
591915 - ..
591916 - [On 020924 Jack Park discusses rationale for avoiding links in
591917 - email. ref SDS 96 RN6X
591919 - ..
591920 - [On 030826 Sean O'Keefe describes culture of denial transforms
591921 - requirements at NASA into "suggestions" that can be ignored in
591922 - order for people to avoid the trouble of getting tools and
591923 - methods approved for use that are needed to meet requirements.
591924 - ref SDS 99 8K4G
591926 - ..
591927 - [On 050113 example of people who support granular addressability
591928 - with explicit links (purple numbers) have no links that apply the
591929 - technology they promote in correspondence over many weeks with
591930 - Henry Van Eyken on launching a publication for civic journalism
591931 - aimed at promoting technology for augmented thinking. ref SDS A2
591932 - 5X5Q
591934 - ..
591935 - The record on 020610, ref SDS 82 6M6G, and research a few weeks ago on
591936 - 020812, shows resistance to creating a record of organizational memory
591937 - that aids human memory and reasoning with connections of cause and
591938 - effect. ref SDS 87 659F The desire to avoid responsibility for adding
591939 - links that make references for background and context fast and easy
591940 - conflicts with the complaint on 960721 that references are not readily
591941 - available. ref SDS 16 3230
591943 - [...below Murray says creating links with other tools take much
591944 - longer than 10 seconds required for SDS. ref SDS 0 O1QQ
591946 - ..
591947 - [...below others who have promoted and developed technology for
591948 - linking a DKR, do not using linking. ref SDS 0 0K64
591950 - ..
591951 - Eric's analysis today seems to overlook the need for intelligence to
591952 - solve daily problems at work reported on 010911, ref SDS 68 UP5K, and
591953 - earlier on 001207. ref SDS 60 V54M Eric himself confirmed later on
591954 - 011003 in a report that information technology paralyzes productivity.
591955 - ref SDS 72 EC5N
591958 - ..
591959 - Utopia Easy to Use Hard to Believe in Technology Breakthrough
591960 - Technology Breakthrough Utopia Easy to Use, Hard to Believe
591961 - Steady Improvement Has Not Advanced Information to Knowledge
591963 - Murray concludes...
591965 - I don't believe in Utopias, only steady improvement, and I'm not
591966 - so sure about even that lately, what with the rhetoric of War on
591967 - This, War on That (sounds very Orwellian to me). At least the flux
591968 - is a good ride... ref DRT 1 01ZV
591970 - ..
591971 - Cultural latency that resists working intelligently noted by Eric and
591972 - Murray leads to a 3-layer architecture creating a connected record
591973 - that improves listening through accurate understanding and timely
591974 - follow up, discussed in a reply letter, reported in another record
591975 - today. ref SDS 89 XK9H
591977 - ..
591978 - Cultural drift on KM objectives is discussed below. ref SDS 0 J39G
591980 - ..
591981 - Murray offers important insight for the OHS/DKR group to clarify the
591982 - scope of technology development. Generally Knowledge Management (KM)
591983 - advances information technology (IT). Murray says most people have
591984 - not discovered the advantages of working intelligently by adding
591985 - connections to email and using explicit links to original sources on
591986 - the Internet, which Eric reported on 020530 is a useful improvement.
591987 - ref SDS 80 Y89F The record on 020610 showing KM experts are not using
591988 - linking supports Murray's analysis. ref SDS 82 6M6G He indicates slow
591989 - transformation from traditional methods developed when linking was not
591990 - readily available is a "vote" that circumscribes development of useful
591991 - technology to improve the work. The scientific method says that
591992 - discovering an advance precedes commercial acceptance of a new way of
591993 - working. First we theorize, or simply stumble into creating
591994 - something, then test to validate and refine, then make a sale.
591997 - ..
591998 - Steady Improvement Takes Minimal Effort to Add Links in Email
591999 - Links in Email that Take 10 Seconds is Steady Improvement
592000 - SDS Breakthrough Advances Information to Culture of Knowledge
592001 - Steady Improvement Needs Breakthrough to Build on Stonger Foundation
592003 - On 000716 Professor Ransdell observed that Communication Metrics is an
592004 - ambitious advance in communication processes enabled by SDS that have
592005 - eluded discovery since the 17th century. ref SDS 53 7838 Morris Jones
592006 - at Intel reported on 010425 that using SDS is a "utopia" compared to
592007 - other methods because everything is in the right place at the right
592008 - time, ref SDS 64 EP7F, echoing a report by Bill DeHart on 000709 that
592009 - experience at PG&E showed that SDS has better "organization" than
592010 - other methods, and this improvement saves time and money, because
592011 - "organization" is a key ingredient of intelligence that converts
592012 - information into knowledge. ref SDS 52 0052
592014 - [On 021013 the record of progress toward KM suggests that steady
592015 - progress may occur over centuries, but not day-to-day, nor even
592016 - year-to-year. ref SDS 98 Q241
592018 - ..
592019 - On 000327 Doug Engelbart was skeptical of a "breakthrough" in alphabet
592020 - technology to augment intelligence. ref SDS 43 9975 Murray's analysis
592021 - today supports Doug's plan for evolution to bring "steady improvement"
592022 - that transforms information technology (IT) into knowledge management
592023 - (KM), discussed on 000327. ref SDS 43 9975 On 010924 Morris Jones
592024 - noted that advance from information technology to knowledge is hard to
592025 - accomplish. ref SDS 71 NK4J Morris says there is no evidence of other
592026 - software evolving toward SDS capability. ref SDS 71 XT5F Earlier, on
592027 - 950710 Professor Landauer explained in his book "The Trouble with
592028 - Computers," that technology needs to help people think, but this is
592029 - hard to achieve. ref SDS 10 3387 Dave Snowden's article reviewed on
592030 - 020608 reports research at IBM shows that Knowledge Management has
592031 - failed, which supports Morris' observation that "steady improvement"
592032 - from information to knowledge is not evident in the record.
592033 - ref SDS 81 ZN6I
592035 - ..
592036 - Absence of "steady improvement" from information to knowledge suggests
592037 - that a breakthrough is needed to enable further advance in the same
592038 - way that development of alphabet technology 2,000 years ago was a
592039 - breakthrough that enabled steady advance from orality to information
592040 - technology (IT). Need for further advance to a culture of knowledge
592041 - is evident from reports that information technology (IT) now paralyzes
592042 - productivity by overwhelming human cognition, cited on 011003,
592043 - ref SDS 72 EC5N
592045 - ..
592046 - Failure to use explict links in original sources from within email,
592047 - ref SDS 0 UV6G, slows progress on "steady improvement." Failure to
592048 - improve is not excused by correctly contending that "utopia" is beyond
592049 - belief, ref SDS 0 01ZV, when improvement adding links to email only
592050 - takes a few seconds. Asking dedicated experts to invest a few
592051 - seconds to learn how to perform and benefit from Knowledge Management
592052 - cannot be criticized as reaching for "utopia" ref SDS 0 RA5M
592055 - ..
592056 - New Way of Working of Working Save Time Money Takes Faith Leadership
592057 - Faith Key Ingredient Leadership to Discover New Way of Working
592058 - Breakthrough from Information to Knowledge Enables Steady Improvement
592059 - Utopia Civilization Advances on Steady Improvement Using Breakthrough
592061 - Lack of faith in a breakthrough to enable "utopia," cited by Murray
592062 - today, ref SDS 0 01ZV, overlooks progress. At the time the alphabet
592063 - was developed, people dreamed of eating better, moving faster, being
592064 - free from aflictions and hazards that made life brutal and short. If
592065 - somehow people of that time were transformed to our time, many would
592066 - feel that information technology they developed with a breakthrough in
592067 - the alphabet has wrought a utopia, a garden of eden, a heavan on
592068 - earth. Murray is correct that "utopia" does not occur overnight, it
592069 - takes slow steady improvement building on a strong, stable foundation.
592070 - We have been building information technology (IT) for 2,000 years on a
592071 - stable foundation of the alphabet. However, IT has become steadily
592072 - less able to support further advance, as explained in NWO. ref OF 4
592073 - 0664 and ref OF 4 7055
592075 - ..
592076 - Professor Ransdell also urged on 000716 not to become discouraged and
592077 - give up because people are slow to transition from information to a
592078 - culture of knowledge. Changes to the foundation of civilization take
592079 - time for cultural viscocity to let loose of familiar ways, ref SDS 53
592080 - 7838, as Murray points out today, and Andy Grove notes in his book
592081 - "Only the Paranoid Survive," reviewed on 980307. ref SDS 20 3740
592083 - ..
592084 - Murray can help by explaining how Knowledge Management avoids a
592085 - requirement for a connected record that advances from information to a
592086 - culture of knowledge, i.e., what distinguishes KM from IT, as set out
592087 - in POIMS, ref OF 1 SV5N, and in light of Doug Engelbart's express call
592088 - for putting links in email, reported on 991222 (see discussion
592089 - below)?? ref SDS 0 J39G
Pilot Testing Training Builds Faith Empowers People Overcome Ignoranc
KM Too Difficult to Design No Clues Argue Add Links to Email Not OHS/
CRIT Team Failed to Use KM Capabilities They Developed Reverted to Em
Pilot Test SDS Offer to Sell SDS to OHS/DKR Group at SRI in Order to
Dilemma Experience Needed Build Faith to Invest Limited Time Nobody H
Experience SDS Understand Architecture Computers to Design KM, 000531
Pilot Test SDS to Gain Experience, Learn Discover How to Design KM
Faith Gain Experience Understand Architecture Human Thought Counterin
Experience Overcomes Ignorance Fear Denial SDS Improves Knowledge Wor
Ignorance about Risks of Existing Methods and that New Way of Working
Pilot Testing Overcomes Ignorance about Linking
50 Years Adopt New Way Working Buckminster Fuller SDS Conflicts Commo
891501 - ..
891502 - Pilot Testing Provides Experience for People to Learn KM
891503 - New Way of Working Discovered by Pilot Testing Not Voting
891504 - Training, Experience Using Links in Email Enable Discovery of Value
891505 - KM Communities Need Training, Experience to Discover Purpose of Links
891507 - Murray is correct that over the past five (5) years or so various
891508 - "communities" of practice have sprung up to improve information
891509 - technology, but have failed to develop useful Knowledge Management
891510 - methods, ref SDS 0 UV6G, shown by very recent research at IBM reported
891511 - on 020608. ref SDS 81 ZN6I IBM's research supports the report at SRI
891512 - on 000324 that other KM projects failed, ref SDS 42 4877, as further
891513 - listed on 020608. ref SDS 81 QV5G
891515 - ..
891516 - Murray developed an excellent system of "purple numbers" that aids
891517 - creating a connected record, but notes in his letter today that he has
891518 - not been able to incorporate this into a new way of working.
891519 - ref DRT 1 GO7J
891521 - ..
891522 - The CRIT "community" failed to use CRIT for KM, reported on 000420.
891523 - ref SDS 46 4911
891525 - ..
891526 - The Traction "community" failed to use Traction for KM, reported on
891527 - 011102. ref SDS 73 RL8G
891529 - ..
891530 - The "community" of KM experts who give seminars and teach KM courses
891531 - fail to use KM, reported on 020812. ref SDS 87 659F
891533 - [On 050113 example of people who support granular addressability
891534 - with explicit links (purple numbers) have no links that apply the
891535 - technology they promote in correspondence over many weeks with
891536 - Henry Van Eyken on launching a publication for civic journalism
891537 - aimed at promoting technology for augmented thinking. ref SDS A2
891538 - 5X5Q
891540 - ..
891541 - [On 070831 report purple numbers abandoned because using explicit
891542 - links to improve accuracy of daily work takes too much time
891543 - finding sources to link. ref SDS A5 FM3F
891545 - ..
891546 - History reported on 011003 shows these efforts failed to produce any
891547 - clues about how to match SDS capability. ref SDS 72 QX8Q As a result,
891548 - technology created for Knowledge Management, reported recently on
891549 - 020610, ref SDS 82 N16F, do not make linking fast and easy. This has
891550 - prevented people from gaining experience to understand that adding
891551 - links in email is a small, but helpful, part of adding intelligence to
891552 - information for saving time and money with approximate ROI of 10:1,
891553 - reported by USACE. ref DRP 2 0001 Failure to perform KM, as noted and
891554 - illustrarted by Murray's letter, demonstrates that people do not
891555 - understand that adding links only takes a few seconds using explicit
891556 - links in SDS records. Lack of experience doing this task, which
891557 - common using SDS, makes adding intelligence to email, calls, meetings
891558 - and other daily working information that Doug describes in his 1972
891559 - paper, reviewed on 000327, ref SDS 43 3971, seem foreign, alien and
891560 - funny to people familiar with information technology, as reported at
891561 - Intel on 990718. ref SDS 28 1767 On 910529 common tasks in SDS are
891562 - counterintuitive to others because they have no experience from which
891563 - to intuit a new way of working by adding intelligence to information.
891564 - ref SDS 4 9989
891566 - ..
891567 - Ignorance from lack of experience breeds fear and denial that links in
891568 - email are helpful, fast and easy, noted below by Murray. ref SDS 0
891569 - O1QQ Rather than give up, however, frustration about slow progress
891570 - can be overcome through education, training and experience doing KM to
891571 - discover the usefulness of working intelligently, proposed on 001121.
891572 - ref SDS 58 XU8I Why rush to conclude that the objective is wrong
891573 - headed, rather than that the means adopted by the OHS/DKR group to use
891574 - IT methods with greater diligence for KM work was a mistake on 001126?
891575 - ref SDS 59 QW8I
891577 - ..
891578 - Murray is correct, that improvement does not reach commercial success
891579 - until a lot of people adopt a new way of working faster, better and
891580 - cheaper. Transformation is aided by specialized communities of
891581 - practice, who posses heightened need, interest and insight to lead the
891582 - way. Leaderhip takes courage and commitment to try at least a few
891583 - times to discover a new way of working, as noted by Edison, reviewed
891584 - on 950710. ref SDS 10 0582 The OHS/DKR effort emerged under Doug
891585 - Engelbart's leadership who wrote in 1972 that special expertise is
891586 - needed, ref SDS 43 5256, that helps people warm up for transition to a
891587 - new way of working, reviewed on 000327. ref SDS 43 1530
891589 - ..
891590 - How many times, have Murray, Eric and others tried to link comments to
891591 - the OHS Launch Plan, as reqested by Doug Engelbart on 001025?
891592 - ref SDS 57 00VU How many times has anyone tried to link to an SDS
891593 - record, or to POIMS, NWO, to a letter, all issued with explicit links
891594 - that take only a second or two to capture a link for adding alignment
891595 - to email? How many times has anyone called to ask for help, saying,
891596 - as Murray relates today....
891598 - "Gosh this is too hard; it's taking me too much time, can anyone
891599 - help me?"
891601 - ..
891602 - Without some effort, it is too early to announce that goals of OHS,
891603 - and more generally of Knowledge Management, to create a connected
891604 - record that augments intelligence, are beyond reach.
891606 - ..
891607 - Doug Engelbart proposes "pilot testing" to help people discover
891608 - benefits of a new way of working, reported on 991222. ref SDS 38 5402
891609 - Andy Grove at Intel concurs saying people should experiment with new
891610 - methods to improve productivity on the job, from reviewing his book on
891611 - 980307. ref SDS 20 3416
891613 - ..
891614 - However, approving an experiment to pilot test requires approval that
891615 - rests on belief, as reported on 020415. ref SDS 79 5N3M Grove, also,
891616 - points out in his book, "Only the Paranoid Survive" that people like
891617 - to work on familiar things in familiar ways. ref SDS 20 3740 The
891618 - masses generally "vote" to avoid the difficult journey to discover a
891619 - new way of working. Most people vote instead to let others blaze a
891620 - trail for the masses to follow. As a result, in the beginning, only a
891621 - few try disruptive technologies that enable a new way of working,
891622 - reported on 990527. ref SDS 26 YB5K
891624 - ..
891625 - Like every journey, there are pauses to rest on the path to discover a
891626 - new way of working. There are obstacles to overcome and set backs,
891627 - where people return to familiar ways. They reassess the need for
891628 - improvement, and may not venture forth again until enabling forces
891629 - seem lined up for another try, as discussed with Doug Engelbart on
891630 - 011120. ref SDS 74 H67I Events on 010911 that showed weakness in
891631 - intelligence methods, ref SDS 68 0001, and later collapse of Enron,
891632 - then the entire economy, reported on 020204, ref SDS 77 0001, are
891633 - enabling forces that encourage people to try again to improve work
891634 - practices, even though it is not easy and it is not fun, because
891635 - powerful cultural forces resist improvement by insisting on
891636 - conformity, as reported on 990527. ref SDS 26 1233 For an established
891637 - culture, the journey for improvement can take up to 50 years as the
891638 - pioneers struggle to construct a smooth enough path for the mass of
891639 - people to "vote" by making the journey, as reported on 011210.
891640 - ref SDS 75 R66K Everybody does not make the journey at the same
891641 - speed. Some arrive later than others, and some never arrive at all.
891642 - This process of transition is separate from the goals for making the
891643 - journey, in this case to improve traditional information mangement by
891644 - adopting a new way of working that includes tools and practices which
891645 - comprise a culture of knowledge.
Incentives Overcome Ignorance New Way of Working Saves Time Money Cre
Incentives Positive Negative Theory X Theory Y Reward Pain Harm Encou
Education Intelligence KM Com Metrics Enable Culture of Knowledge Ove
Com Manager Transitions Learning SDS Integrated Complex Takes More th
Incentives Positive Negative Theory X Theory Y Reward Pain Harm Encou
Empowerment Incentive of Being Replaced Fired Encourages People to Ac
People Need Right Attitude with Commitment to Discipline Then They Wi
Incentive Save Time Money Reduced on Cost Plus Contracts Payment Base
Courage Leadership Broader Vision Overcomes Ignorance Fear Denial Emp
Atititude Fear Accountability Learning New Way of Working and Cannot
AD1301 - ..
AD1302 - Leadership Broader Vision Empowers People Overcome Ignorance Fear
AD1303 - Incentives are Enabling Forces Empower People to Discover Improvement
AD1305 - Along with pilot testing to gain experience, education, training and
AD1306 - support from a Communication Manager are common ways that people learn
AD1307 - a new way of working to save time and money.
AD1309 - ..
AD1310 - Below, Murray recognizes technology that makes good management fast
AD1311 - and easy, together with a record demonstrating that adding links to
AD1312 - email takes only a few seconds, enable people to gain experience that
AD1313 - grows demand for saving time and money. ref SDS 0 O1QQ Yet, until
AD1314 - leadership empowers people to try a new way of working, biological
AD1315 - drives to forage on information traps people into familiar habits of
AD1316 - excusing poor performance. ref SDS 0 FZ5H
AD1318 - ..
AD1319 - On 931130 Drucker discusses theory x and theory y that uses positive
AD1320 - and negative incentives for encouraging people to experiment, pilot
AD1321 - test and acquire education for saving time and money. ref SDS 7 9677
AD1322 - On 980307 Andy Grove described methods used at Intel to empower people
AD1323 - for trying a new way of working. ref SDS 21 1660 Later on 990817
AD1324 - there was a report that empowering people to improve requires a
AD1325 - commitment to diligence. ref SDS 30 6829 On 020730 Intel adopted a
AD1326 - system of positive incentives for the sales department that empowers
AD1327 - the staff to overcome the desire to work on familiar things in
AD1328 - familiar ways and discover a new way of saving time and money by
AD1329 - paying people to work intelligently. ref SDS 86 IZ8J
AD1331 - ..
AD1332 - Murray can help with ideas that empower people to invest a few seconds
AD1333 - for pilot testing benefits of adding links to email. The dimensions
AD1334 - of the problem are evident from Eric's letter on 020530 saying people
AD1335 - would create a connected record, if the technology makes that task
AD1336 - fast and easy, ref SDS 80 Y89F, but today Eric seems to retreat. How
AD1337 - can incentives be fashioned to help Murray, Eric and others who have
AD1338 - heightened interest in improvement, do the pilot testing that empowers
AD1339 - the mass of people, who Murray cites today, to discover a new way of
AD1340 - working intelligently that saves time and money?
AD1342 - ..
AD1343 - For example, Murray might comment on the attractiveness of email
AD1344 - explained by Jack Park on 010908 that encourages sloth and impulsive
AD1345 - reaction through immediate response to a flood of email, rather than
AD1346 - investing time for delibrative analysis that adds intelligence to
AD1347 - verify accuracy and refine understanding for making planning effectve
AD1348 - saving time and money. ref SDS 67 YF5O These features make email an
AD1349 - extremely attractive "killer application" that offers a fast, easy and
AD1350 - inexpensive way to destroy productivity, earnings and stock prices by
AD1351 - destroying accountability, as we have seen in the market place during
AD1352 - recent months, with phantom earnings now coming to light, reported,
AD1353 - for example, on 020204. ref SDS 77 0001
Cultural Drift Occurs When Daily Work is Not Aligned and Meaning Drif
OHS/DKR Purpose to Add Links to Email Reversed After Two Years Becaus
Email Addressability and Links Purpose of DKR Reversed After Two Year
Shared Objectives Fails without Links to Original Sources Meaning Dri
Addressability in Email Enables Links in Email to Orignial Sources Pu
Links in Email to Original Sources Creates Connected Record Verify Ac
People Pay a Price that is Saved Using SDS to Avoid Meaning Drift fro
Drifting in Circles, Meaning Changes without Effort to Maintain Align
Communication Biggest Risk of Enterprise Paradigm Shift of Millennium
Alignment Meaning Shared Duty of Leadership Requires Common Story for
Altheim, Murray OHS/DKR Team Cultural Drift because Communication Fai
Cultural Drift because Communication Fails to Build and Maintain Shar
BN1501 - ..
BN1502 - Email Linked to Sources Objective of OHS/DKR
BN1504 - The purpose of technology is improvment, and does not rest on taking a
BN1505 - vote to see if people want to save time and money. The votes Murray
BN1506 - cites in his letter on 020815 relate to the rate of assimilation in
BN1507 - the market place. per above. ref SDS 0 UV6G Market success is a
BN1508 - separate matter dependent on enabling forces of incentives, demand,
BN1509 - needs, and education. ref SDS 0 VR8M Before, worrying about whether
BN1510 - everydody is using an improvement, the first issue is to develop a new
BN1511 - way of working that improves productivity regardless of whether many
BN1512 - are using it. Obviously, in the beginning few are using anything new,
BN1513 - because by definition something "new" is different from what already
BN1514 - exists.
BN1516 - ..
BN1517 - Murray's announcement today that linking is not a core objective, nor
BN1518 - even desirable, ref SDS 0 UV6G, which he supports by reporting that
BN1519 - linking created with popular tools he likes and skills he already has,
BN1520 - takes too much time, per below, ref SDS 0 O1QQ, represents a 180
BN1521 - degree reversal i.e., as Drucker points out, people have given up
BN1522 - trying to improve communication, reported on 931130, ref SDS 7 3851 A
BN1523 - lot of evidence indicates Doug Engelbart and others pursuing Knowledge
BN1524 - Management, including the OHS/DKR group Doug launched at SRI, has set
BN1525 - a threshold requirement to add addressability to daily communication,
BN1526 - which requires links in email....
BN1528 - [On 020820 accuracy of factual expression not important to
BN1529 - email, similar to conversation that thrives on a relaced mood
BN1530 - for communication. ref SDS 88 VN6H
BN1532 - ..
BN1533 - [On 020920 Jack Park feels that sending people links in email
BN1534 - that demonstrate SDS capabilities that are beyond reach using
BN1535 - other tools is not a good practice to attract interest in SDS
BN1536 - capabilities for a new way of working.
BN1538 - ..
BN1539 - [On 020924 Jack Park proposes not using links in email to
BN1540 - assist people in verifying accuracy of citations, and expanding
BN1541 - span of attention to understand context, nor to expose people
BN1542 - to a new way of working which is uncomfortable because they are
BN1543 - unable to construct links with tools they are using.
BN1544 - ref SDS 96 RN6X
BN1546 - ..
BN1547 - [On 030826 Sean O'Keefe describes culture of denial transforms
BN1548 - requirements at NASA into "suggestions" that can be ignored in
BN1549 - order for people to avoid the trouble of getting tools and
BN1550 - methods approved for use that are needed to meet requirements.
BN1551 - ref SDS 99 8K4G
BN1553 - ..
BN1554 - [On 040203 research shows bureaucracy descends into rote
BN1555 - command and control of people that prevents experimenting to
BN1556 - discover technology and methods that save lives, time and money
BN1557 - by improving command and control of the work. ref SDS A0 E44K
BN1558 - and ref SDS 14 VI78
BN1560 - ..
BN1561 - Doug's Bootstrap Institute sets an
BN1562 - objective to create a whole new way
BN1563 - of thinking about the way we work....... 991222, ref SDS 38 3696
BN1565 - ..
BN1566 - Doug Engelbart said his 1992 paper sets
BN1567 - the goal for the Colloquium to launch a
BN1568 - development effort to create an
BN1569 - OHS/DKR capability...................... 991222, ref SDS 38 3360
BN1571 - ..
BN1572 - Doug's 1992 paper sets a goal to link
BN1573 - email to specific locations and to move
BN1574 - through that linked environment with a
BN1575 - summary................................. 991222, ref SDS 38 1Z61
BN1577 - ..
BN1578 - Doug expressly requested addressability
BN1579 - in email................................ 000405, ref SDS 45 2484
BN1581 - ..
BN1582 - Eric Armstrong wanted the OHS/DKR to
BN1583 - augment intelligence, and proposed
BN1584 - improving email as a first step......... 000423, ref SDS 47 5096
BN1586 - ..
BN1587 - Doug demonstrated addressability in
BN1588 - the OHS Launch Plan and requested
BN1589 - that email comments be linked to
BN1590 - those requirements...................... 001025, ref SDS 57 00VU
BN1592 - ..
BN1593 - Eugene Kim proposed that people use
BN1594 - diligence to add links to email
BN1595 - rather than use SDS..................... 001126, ref SDS 59 XV8L
BN1598 - ..
BN1599 - People Pay a Price for Failing to Align Communication
BN1600 - Cultural Drift Forgets Objectives When Communication Not Aligned
BN1601 - Meaning Drift Becomes Cultural Drift When Daily Work is Not Aligned
BN1603 - Murray's letter today, seconded by Eric, suddenly saying the purpose
BN1604 - of OHS/DKR is not to add links to email, ref SDS 0 UV6G, ignores two
BN1605 - (2) years of efforts for adding addressability to communications, per
BN1606 - above, ref SDS 0 KY4I, and thereby demonstrates loud and clear why
BN1607 - information needs regular alignment through linking to avoid drifting
BN1608 - off course. ref SDS 0 UV6G Without links to original sources, meaning
BN1609 - drift by individuals compounds into cultural drift that loses the
BN1610 - power to accomplish objectives, as explained in NWO. ref OF 4 LA9O
BN1612 - [On 020924 Jack Park discusses rationale for avoiding links in
BN1613 - email. ref SDS 96 RN6X
BN1615 - ..
BN1616 - [On 020927 movie Maltese Falcon illustrates cultural drift away
BN1617 - from work role and investing time to capture accurate record
BN1618 - that was common place prior to the 1970s. ref SDS 97 W682
BN1620 - ..
BN1621 - People pay a price for meaning drift when remembering only the gist of
BN1622 - things causes mistakes, loss, conflict, crisis and calamity, as
BN1623 - related in the review of Jeremy Campbell's book on 900303. ref SDS 3
BN1624 - 4456 Failure to align communication also causes culture to lose sight
BN1625 - of goals, purpose, objectives principles. Without alignment with
BN1626 - guiding lights the journey of life drifts on a turbulent sea, as
BN1627 - discussed on 990625 reviewing an article in Fortune on why CEOs fail.
BN1628 - ref SDS 27 4914
BN1630 - ..
BN1631 - The OHS/DKR community has now come full circle. ref SDS 0 KY4I
BN1633 - ..
BN1634 - Instead of transitioning from information to the goal of "knowledge,"
BN1635 - Murray and Eric explain today transitioning goals from adding links in
BN1636 - email, as a core project objective, shown by the record above,
BN1637 - ref SDS 0 J39G, to, instead, reverse course and strip Knowledge
BN1638 - Management of any meaning in order to avoid the unpleasant thought
BN1639 - that so many have stumbled in starting the journey, similar to the
BN1640 - discussion on 000503 when Eric proposed working on email rather than
BN1641 - Knowledge Management because "knowledge" was to hard to understand.
BN1642 - ref SDS 49 5033 At that time, Eric's decision to focus on email
BN1643 - rather than the larger field of "knowledge" gave the appearance of
BN1644 - advancing Doug's objective to add addressability to email. However,
BN1645 - now that email has proven hard to improve, goals are further
BN1646 - contracted, rather than efforts expanded and help sought to speed
BN1647 - progress on the journey from IT to KM.
BN1649 - ..
BN1650 - Murray does not explain why difficulty of the great mass of people
BN1651 - doing KM calls for a vote to abandon the goal for linking email rather
BN1652 - than a vote to use technology that makes KM fast and easy, and a vote
BN1653 - to get help from those who know how? For example, on 001121 help was
BN1654 - offered to the mass of the OHS/DKR group, because then, as now, people
BN1655 - were discouraged about slow progress. ref SDS 58 0001 A week later on
BN1656 - 001126, Henry van Eykan suggested that OHS/DKR could benefit from
BN1657 - experience using SDS in order learn how to perform KM, based on having
BN1658 - seen a demonstration of SDS, and working with SDS records on the
BN1659 - Internet for about a year. ref SDS 59 0001 Eugene Kim proposed that
BN1660 - rather than get assistance to learn KM, everybody use IT with greater
BN1661 - diligence. ref SDS 59 QW8I
BN1663 - ..
BN1664 - When the pipes are leaking, people call a plumber. Why not call
BN1665 - someone who knows KM to help people learn how to perform KM, which
BN1666 - can leand to knowledge of how develop KM technology, just as people
BN1667 - who have experience using operating systems gained knowledge needed
BN1668 - to create a new operating system for computers.
BN1670 - ..
BN1671 - More importantly, abandoning the goal of creating a connected record
BN1672 - using links in email leaves the OHS/DKR project without any goals, and
BN1673 - it strips Knowledge Management of substantitive meaning, leaving an
BN1674 - empty shell that is merely a change in the name of traditional
BN1675 - information technology.
BN1677 - ..
BN1678 - Murray is asked for clarification, per above, ref SDS 0 OM7K
Links Unnecessary Overkill 10 Seconds Beyond Reach Denial Knowledge
CE0401 - ..
CE0402 - 10 Seconds for Links Cannot be Accomplished without SDS
CE0403 - KM Secret of SDS Technology People Give Up on Linking in Email
CE0404 - Links Take 10 Seconds Using SDS Explicit Links Ignorance Resists
CE0405 - Paperless Office Beyond Reach Using Popular Technology to Create Links
CE0407 - Announcing that adding links to email is not a requirement for
CE0408 - Knowledge Management, per above, ref SDS 0 UV6G, (a) conflicts with
CE0409 - the record showing that links in email has been a consistent
CE0410 - requirement, ref SDS 0 J39G; and (b) shows that when requirements are
CE0411 - not fast and easy to accomplish using popular tools everybody likes
CE0412 - and using skills everybody has, rather than invest time learning to
CE0413 - retool skills to use SDS, which makes organizational memory fast and
CE0414 - easy, as Eric noted on 010916 -- compare ref SDS 69 0001 with
CE0415 - ref SDS 70 KA6H, people give up, renounce, and ignore objectives,
CE0416 - requirements and commitments.
CE0418 - [On 030826 Sean O'Keefe describes culture of denial transforms
CE0419 - requirements at NASA into "suggestions" that can be ignored in
CE0420 - order for people to avoid the trouble of getting tools and
CE0421 - methods approved for use that are needed to meet requirements.
CE0422 - ref SDS 99 8K4G
CE0424 - ..
CE0425 - [On 040203 research shows bureaucracy descends into rote
CE0426 - command and control of people that prevents experimenting to
CE0427 - discover technology and methods that save lives, time and money
CE0428 - by improving command and control of the work. ref SDS A0 E44K
CE0429 - and ref SDS A0 VI78
CE0431 - ..
CE0432 - [On 060905 subject index sharing model for multi-level organic
CE0433 - structure is a "hopeless task." ref SDS 94 HZ4O
CE0435 - ..
CE0436 - Murray says in his letter....
CE0438 - Why is [nobody except Rod following Doug's request to put links in
CE0439 - email to original sources]? ref DRT 1 J75L
CE0441 - Is it because of a lack of tools? Perhaps. But "10 seconds"? I
CE0442 - in my own experience couldn't possibly accomplish such feats of
CE0443 - brilliance, even with the most amazing tools, as it would take ten
CE0444 - seconds just to locate the window and type in a search string,
CE0445 - much less receive back and analyze the search results. I think
CE0446 - this problem goes beyond issues of convenience or performance
CE0447 - (though I'm certain we'd all benefit from better tools in this
CE0448 - regard). ref DRT 1 J75L
CE0450 - ..
CE0451 - Dave Vannier's comments at Intel on 960627 align with Murray's report
CE0452 - today that creating links with popular technology takes too much time
CE0453 - for practical application to realize efficiencies of fast, precision
CE0454 - access embodied by a "paperless office" model. ref SDS 15 2370
CE0455 - Research at SRI on the OHS/DKR project found that good management is a
CE0456 - lot of hard work using information technologies and methods.
CE0457 - ref SDS 41 5182
CE0459 - ..
CE0460 - On 000331 Jack Park noticed that SDS has efficient linking support
CE0461 - because SDS records have a lot of links that can only be practical if
CE0462 - the tools reduce the process to volition. ref SDS 44 TQ52
CE0464 - ..
CE0465 - Morris reported KM dilemma on 000706 that creating links takes too
CE0466 - much time using Microsoft tools. Creating links with Microsoft is
CE0467 - fast and easy, but it takes a lot of time to find something to link
CE0468 - and configure everything ready for linking. ref SDS 51 T360 Below,
CE0469 - Murray says it takes a lot longer than 10 seconds to create links in
CE0470 - his work. ref SDS 0 O1QQ
CE0472 - ..
CE0473 - On 010425 Morris Jones feels SDS ability to find everything in the
CE0474 - right place at the right time is a utopia compared to other methods.
CE0475 - ref SDS 64 EP7F Earlier on 010411 Jack Park complained that SDS
CE0476 - enables finding everything little thing, reflecting the fact that
CE0477 - accuracy is beyond reach, and so psychologically demanding and
CE0478 - frustrating, i.e., makes people angry. ref SDS 62 X34F
CE0480 - ..
CE0481 - "Cognitive overhead" used by Jeff Conklin and others to explain time
CE0482 - for creating and opening links with popular technology, discourages
CE0483 - augmenting reasoning for working intelligently by verifying accuracy,
CE0484 - noted by Murray today, ref SDS 0 6P8K; when there is not enough time
CE0485 - to think, guess and assumption guide decisions, causing continual
CE0486 - bumbling, reviewed on 010420. ref SDS 63 DD3M NWO explains challenge
CE0487 - overcoming cultural sterotypes that prevent transformation to advanced
CE0488 - technologies. ref OF 4 X69F
CE0490 - ..
CE0491 - Murray errs on the narrow point alleging that links to the OHS Launch
CE0492 - Plan, and to SDS records and to derivitive sources takes a lot longer
CE0493 - than 10 seconds. SDS work product has explicit links that can be
CE0494 - copied in a few seconds using procedures set out in the record on
CE0495 - 020726. ref SDS 84 636G On 020618 Gary Johnson reported these
CE0496 - procedures enable creating links in email in only a few seconds.
CE0497 - ref SDS 83 MU6H
CE0499 - [On 041208 Murray Altheim requests feedback on pilot testing his
CE0500 - software project for organizing notes into different subjects that
CE0501 - aid writing; a survey illustrates how to engage customers in
CE0502 - paying attention to Cyerle for supporting tasks people care about.
CE0503 - ref SDS A1 P67J
CE0505 - ..
CE0506 - [On 050303 example SDS binary search reduces time from 20 down to
CE0507 - 1 second for finding subjects, changes work practice from good
CE0508 - management never used to good management suddenly indispensible,
CE0509 - and constantly used. ref SDS A3 SL6O
CE0511 - ..
CE0512 - [On 080403 delay for cognitive overhead causes stress, frustration
CE0513 - that resists communication through conversation to coordinate work
CE0514 - with other organizations, when people cannot immediately contact
CE0515 - others to accomplish objectives. ref SDS A6 SG7I
CE0518 - ..
CE0519 - Experience Investing Seconds for Good Management Grows Demand
CE0520 - Attitudes Improve When Technology Makes Good Management Fast and Easy
CE0521 - Technology Making Good Management Fast Easy Improves Attitudes
CE0523 - Murray makes a good point that better tools change attitudes by making
CE0524 - good management fast and easy. Tasks that are fast and easy reduce
CE0525 - resistance to improvement, as related in the analogy to the Boy Scout
CE0526 - nap sack on 990816. ref SDS 29 2880 Fortune magazine found that CEOs
CE0527 - fail when good management requires a lot of diligence to invest time
CE0528 - for working intelligently to save time and money, as shown on 990625.
CE0529 - ref SDS 27 4914 People feel that bad management is fast and easy to
CE0530 - excuse because good management seems like overkill.
CE0532 - [On 020905 Stuart Harrow at DCMA learned to use SDS explicit
CE0533 - links in 2 minutes. ref SDS 92 DAPW
CE0535 - ..
CE0536 - [On 020912 Stuart Harrow at DCMA reported making good management
CE0537 - fast and easy adds value to daily work.
CE0539 - ..
CE0540 - Reducing the time to only a few seconds for adding alignment to daily
CE0541 - communication significantly widens the pool of people willing to try
CE0542 - good management, because investing a few seconds to save time and
CE0543 - money looks a lot less like overkill, and more like opportunity to
CE0544 - improve productivity, earnings and stock prices. Explicit links in
CE0545 - SDS work product on the Internet make this possible, reported by Gary
CE0546 - Johnson on 020618. ref SDS 83 MU6H The only missing ingredient is
CE0547 - opportunity to gain experience. As experience grows with adding links
CE0548 - to daily working information, described by Doug Engelbart, reviewed on
CE0549 - 000327, ref SDS 43 3971, awareness of self-evident benefits of working
CE0550 - intelligently will grow demand for saving time and money, as Doug
CE0551 - proposed on 000405, when he requested that people use links in email.
CE0552 - ref SDS 45 2484
CE0554 - ..
CE0555 - However, in the beginning a new way of working intelligently by adding
CE0556 - links to align email and other daily working information seems funny,
CE0557 - foreign and alien, as reported on 990713, ref SDS 28 1767, and earlier
CE0558 - on 960424. ref SDS 14 7740
CE0560 - ..
CE0561 - Murray's letter saying that creating links in 10 seconds is beyond the
CE0562 - reach of methods he is using aligns with the record on 000425 showing
CE0563 - that Knowledge Management is a secret of SDS, ref SDS 48 0480, where,
CE0564 - Morris Jones related a year later on 010425, everything in SDS is in
CE0565 - the right place at the right time. ref SDS 64 EP7F This design makes
CE0566 - finding things fast and easy, noted by Eric Armstrong on 010916.
CE0567 - ref SDS 69 PG6J, and contrasts sharply with another letter Eric
CE0568 - submitted on 010916 saying people cannot find anything using other
CE0569 - tools and methods. ref SDS 70 KA6H
CE0571 - [On 040203 research shows bureaucracy descends into rote
CE0572 - command and control of people that prevents experimenting to
CE0573 - discover technology and methods that save lives, time and money
CE0574 - by improving command and control of the work. ref SDS A0 E44K
CE0575 - and ref SDS 14 V178
CE0577 - ..
CE0578 - SDS methods to augment intelligence by lifting the capacity to think,
CE0579 - remember and communicate are set out in POIMS. ref OF 1 3742, which
CE0580 - further references processes for remembering the gist of information.
CE0581 - ref OF 1 KH8J On 010916 Eric Armstrong observed anecdotal evidence
CE0582 - over a two (2) year period shows SDS works better than other methods.
CE0583 - compare ref SDS 69 0001 with Eric's remarks at ref SDS 70 KA6H
CE0584 - Recently, on 020530 Eric mentioned benefits of SDS technology for
CE0585 - obtaining relevant information quickly, when needed, again.
CE0586 - ref SDS 80 RK5M
CE0589 - ..
CE0590 - Emporer Has No Cloths Overlooks Performance Maintain Belief in Sources
CE0592 - "Certainty" that better tools will bring benefits does not create
CE0593 - demand for better tools, because, under the rule that people overlook
CE0594 - the emporer who has no cloths in order to sustain belief in the
CE0595 - credibility of credible sources, people cannot entertain belief that
CE0596 - better tools exist than are availble on television, at Fry's and were
CE0597 - discussed at the seminar last weekend. Tom Landauer explains the lag
CE0598 - between usefulness and sales. Credibility is a big factor, reviewed
CE0599 - on 950710. ref SDS 10 2004 There is also denial that benefits of
CE0600 - better technology justify investing more time than 20 minutes to learn
CE0601 - a new way of working for saving time and money. On 890809 Morris
CE0602 - pointed out that people want to be 100% certain before investing more
CE0603 - than 20 minutes to learn how to save time and money. ref SDS 2 6139
CE0605 - ..
CE0606 - This presents an innovation loop, because nothing is 100% certain, and
CE0607 - so results from trying a new way of working can never be as certain as
CE0608 - sticking with what is already known, and more importantly is not
CE0609 - funny, foreign and alien to dominate the culture. These dynamics make
CE0610 - transformation slow in relation to human life, about 50 years, as
CE0611 - reported on 011210. ref SDS 75 R66K
CE0613 - ..
CE0614 - Reticence to use links is troubling for an engineer, like Murray, who
CE0615 - has taken the trouble to develop a linking system, he calls Purple
CE0616 - Numbers, ref DRT 1 GO7J, but finds the application is not quick and
CE0617 - easy enough to empower routine use for creating a connected record of
CE0618 - intelligence, indicated by Drucker as essential for advancing beyond
CE0619 - IT, in an article reviewed on 991025. ref SDS 34 0785
CE0621 - ..
CE0622 - Murray's report that creating a connected record using familiar and
CE0623 - popular methods takes a lot more than 10 seconds, per above,
CE0624 - ref SDS 0 O1QQ, supports Grant Bowman's response to Eugene Kim's
CE0625 - proposal on 001126 to use greater diligence to create links in email
CE0626 - rather than use the SDS program. At that time, Grant pointed out, as
CE0627 - Murray does again today, that it takes too much time to create links
CE0628 - without SDS. Grant requested feedback on whether everyone is supposed
CE0629 - to change the tools they like in order to enable a new way of working
CE0630 - that saves time and money? ref SDS 59 X8PW
CE0632 - ..
CE0633 - This record shows that even though adding links in email to create a
CE0634 - connected record for working "intelligently" only takes a few seconds,
CE0635 - and, as a result, is not constrained by time nor skill requirements,
CE0636 - people are trapped by ignorance, fear and denial that prevent progress
CE0637 - on transformation to save time and money called out by Secretary of
CE0638 - Defense Rumsfeld on 020131. ref SDS 76 QF4H Desire to work on
CE0639 - familiar things in familiar ways blocks discovery that a new way of
CE0640 - working is faster and easier, as Andy Grove explains, reviewed on
CE0641 - 980307. ref SDS 20 3740 Stuart Harrow cites the anology of a "deer
CE0642 - trap," where old habits prevent people from stepping over the rubicon
CE0643 - from information to a culture of knowledge, not because it is too
CE0644 - hard, but because they don't know, and don't remember how fast and
CE0645 - easy it is to work intelligently for saving time and money, discussed
CE0646 - on 010712. ref SDS 65 2O6I
CE0648 - ..
CE0649 - People need to be empowered for discoverying that a new way of working
CE0650 - saves time and money. Without empowerment, people remain trapped by
CE0651 - human mental biology that favors information technology, as related in
CE0652 - POIMS, which makes investing time for using the intelligence process
CE0653 - that generates knowledge seem like overkill. ref OF 1 MQ6J
CE0655 - ..
CE0656 - Transformation requires technology that makes good management fast and
CE0657 - easy, and it takes leadership with a broader vision to empower people
CE0658 - through incentives to experience a new way of working, as discussed
CE0659 - above. ref SDS 0 VR8M
CE0661 - [...completed review of Murray's letter. ref SDS 88 0001