THE WELCH COMPANY
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415 781 5700
S U M M A R Y
DIARY: August 23, 2002 04:47 PM Friday;
John Maloney objects to analysis, prefers email and Groove.
2...Customary Familiar Things Familiar Ways Culture Resists Change
3...John Wants Email, Reports Groove Will Replace Onerous Constraints
4...Email Fundamental Tool for Collaboration Analysis Not Fast Easy
5...Analysis Annoying because People Cannot Invest Time for Analysis
.......Email Onerous Constraints Retired by Groove Technology
.......Groove Expectations Technology Improves Email Constraints
6...Knowledge Management Dilemma Strategic Dissonance
7...Transcending KM Dilemma Requires Bridge to Culture of Knowledge
8...Intellectual Bridge to Culture of Knowledge Transcends KM Dilemma
......Bridging Gap between Tradition and Advance
9...Arcane Language Unusual Acronyms Make SDS POIMS Hard to Understand
10...SDS and POIMS Like LAN WWW IBM DOS UNIX and Other Common Acronyms
11...Analysis Powerful Process for Converting Information into Knowledge
12...Time to Think Eliminated by Traditional Methods, SDS Enables Analysis
13...Knowledge Management Dilemma Organizational Memory All or Nothing
14...Organizational Memory Captured that Improves Productivity and Earnings
15...Fear Accountability Stifles Creativity Knowledge Management Dilemma
16...Credit Accountability Powerful Binary Forces Help People
17...SDS Records Help Personal Organizational Memory of People
18...Leadership and Technology Partnership Enabled by Culture of Knowledge
19...People Process Time Key Ingredients of Good Management Enabled by SDS
20...John's Work Product Illustrates Groove Capabilities
21...Groove Augments Intelligence, Collective IQ Eyewash without Analysis
22...OHS/DKR Vision Represented by Groove
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Email Free Killer App Grows Market for SDS by Increasing Need for Int
Strategic Dissonance Denial Change Resisted Grove Familiar Things Fam
Resistance Empowering People to Overcome Fear Shock New Way Working S
Culture Resists Improvement Usefulness New Way of Working Until Criti
Improvement Foriegn Funny Alien New Way of Working Intelligently Psyc
SDS Process Unique of Investing Intellectual Capital Unique Different
Attitude People Need Commitment to Discipline Then They Will Use Tech
Strategic Dissonnance Difference Between What Executives Say and Actu
Familiar Things Familiar Ways People Resist Improvement Because Cultu
Maloney, John Prefers Normal Emal Practices Strategic Disonance Call
Email Practices Preferred Strategic Disonance Call for Groove Technol
Accuracy Understanding Follow Up Listening Meetings Conversation Crit
Resist Pinning Everybody Down Causes Fear Accountability Strengthens
Email Collaboration Popular But Very Limited Ray Ozzie Trying to Inte
3816 - ..
3817 - Summary/Objective
381801 - Follow up ref SDS 36 0000, ref SDS 29 0000.
381803 - John objects to Knowledge Management, criticizing a new way of working
381804 - that uses arcane language and unusual arconyms like POMIS and SDS.
381805 - ref SDS 0 NS9M As a leader for advocating Knowledge Management he
381806 - likes customary information management for email, face-2-face and
381807 - instant messaging, ref SDS 0 R87J, using a marking board, telephone
381808 - calls and conversations in the hallway. ref SDS 0 TI4H This aligns
381809 - with recent evidence showing people have given up on good management
381810 - practice. ref SDS 0 WM8L John further says email presents onerous
381811 - constraints, which aligns with information he submitted yesterday
381812 - saying email hampers productivity, which appears to conflict with
381813 - insistence that people avoid Knowledge Management in favor of email.
381814 - ref SDS 0 WZUS Sent a letter proposing 3-layer architecture for
381815 - transformation so people can benefit from working intelligenty without
381816 - an abrupt change in work practice. John objects to addressability in
381817 - daily working information that enables creating links showing cause
381818 - and effect to work intelligently. ref SDS 0 NX9M John objects to
381819 - analysis in SDS, despite having called for rigorous analysis, and
381820 - despite a personal practice of sending long letters that are not
381821 - supported by an audit trail to original sources. ref SDS 0 IO7G John
381822 - seems to indicate that his work product reflects advantages of using
381823 - Groove technolgoy, which he promotes for accomplishing Knowledge
381824 - Management. ref SDS 0 HD7M These conflicts show the need to build a
381825 - bridge between leadership and technology. ref SDS 0 C8UV
381831 - ..
3821 - Progress
382201 - Customary Familiar Things Familiar Ways Culture Resists Change
382202 - John Wants Email, Reports Groove Will Replace Onerous Constraints
382203 - Email Fundamental Tool for Collaboration Analysis Not Fast Easy
382204 - Analysis Annoying because People Cannot Invest Time for Analysis
382206 - Follow up ref SDS 36 H28F.
382208 - Received ref DRT 1 0001 from John Maloney responding to the letter,
382209 - ref DIP 3 0001, asking for work product showing that Groove improves
382210 - email, ref SDS 36 VS6O, which John endorsed in a letter received
382211 - yesterday. ref SDS 36 Q51C
382213 - ..
382214 - John says...
382216 - 1. I find these messages to be invasive and a real nuisance. It is
382217 - extremely poor netiquette. ref DRT 1 FH6K
382219 - ..
382220 - I'd appreciate if you could please refrain from these annoying
382221 - techniques and broaden your dynamic range to include normal
382222 - accepted email practices, voice, face-2-face, instant messaging
382223 - and other customary modalities. These overbearing text messages
382224 - don't cut it for me anymore. You yourself should know you are
382225 - missing about 90% of the knowledge product with these ridiculous
382226 - epistles. ref DRT 1 RH6O
382228 - ..
382229 - [On 20608 knowledge case study hard to grasp, ref SDS 30
382230 - CC6J; philosophy practice reviewed 050115, ref SDS 46 SF5K,
382231 - for grounding practice of "Knowledge Management" correlates
382232 - with cognitive science reviewed on 960518, ref SDS 7 GS58,
382233 - management tasks considered on 000307, ref SDS 17 767G, and
382234 - physical science explains power of knowledge predicting
382235 - controlling the future, reviewed on 040312, ref SDS 44 YH4G
382237 - ..
382238 - [On 040102 Gary Johnson explains resistance to segment the
382239 - record for command and control, because adding intelligence
382240 - takes time and Control Fields disrupt the flow of narrative
382241 - used in traditional documentation. ref SDS 43 5W32
382243 - ..
382244 - The recommendation for reliance on conventional email practices rather
382245 - than add links to verify accuracy and expand span of attention, as
382246 - recommended by Doug Engelbart on 000405, ref SDS 18 2484, and enabled
382247 - by SDS, conflicts with John's recognition later in the same letter
382248 - today of a need to retire the onerous constraints of email and move
382249 - into a better solution. ref SDS 0 WZUS On 010114 John described
382250 - email, cell phones, meetings, etc., which he is advocaes be used
382251 - today, as contributing factors of dysfunctional knowledge management.
382252 - ref SDS 22 EN5N
382254 - [On 040624 John invites people to attend a KM seminar that
382255 - disparages mechanistic linear thinking, which email supports.
382256 - ref SDS 45 K47Q
382258 - ..
382259 - John's strong objection to using SDS for Communication Metrics that
382260 - supports Knowledge Management as "invasive" and a "nusiance" conflicts
382261 - with John's letter on 991216 describing Com Metrics on the Internet as
382262 - "cool." ref SDS 15 6720 Subsequently on 000112 John commended SDS for
382263 - compelling work in knowledge tools. ref SDS 16 XO3G John's objection
382264 - today aligns with other professional leaders who lack experience with
382265 - SDS work product. On 020812 Ed Swanstrom voiced strong preference for
382266 - traditional information technology using email, calls, and meetings.
382267 - ref SDS 33 TV9K So, too, on 020820 Murray Altheim complained that
382268 - linking the record to enable accurate communication is annoying,
382269 - ref SDS 35 V66I, as John worries today.
382271 - [On 020920 Dave Snowden likes traditional methods rather than a
382272 - new way of working intelligently. ref SDS 38 5Y8I
382274 - ..
382275 - [On 030112 similar objection to SDS records as "invasive."
382276 - ref SDS 41 0001
382278 - ..
382279 - John's letter today conflicts with his letter to Ed Swanstrom on
382280 - 000112 saying SDS is compelling work. ref SDS 16 XO3G
382282 - ..
382283 - Submitted ref DIT 1 0001 noting John's preference to rely on customary
382284 - work practices, rather than knowledge management.
382286 - ..
382287 - On 010911 intelligence failed because people used normal, accepted
382288 - work practices that omit analysis, ref SDS 26 YNGH, noted by Kissinger
382289 - in the record on 940609. ref SDS 4 4238 Following 010911 reporting
382290 - showed that people submitted analysis that warned of matters to
382291 - review, but this was ignored as invasive, annoying, overbearing, and a
382292 - nusiance, because until people are killed, good management that takes
382293 - time and hard work using conventional methods like email, Powerpoints,
382294 - calls, meetings, wordprocessing, Outlook, Groove and so forth, seems
382295 - like overkill.
382297 - ..
382298 - John's call for using accepted work practices aligns with Andy Grove's
382299 - point that people like to work on familiar things in familiar ways,
382300 - reviewed on 980307, ref SDS 11 3740, and is a powerful cultural force
382301 - that resists improvement using a new way of working to save time and
382302 - money.
382304 - [On 021228 SDS records saved time and money; request to keep up
382305 - good work. ref SDS 40 0001
382307 - ..
382308 - Annoyance with a new way of working using knowledge management to
382309 - align data and information in analysis with original sources, to meet
382310 - professional standards in ISO, reported on 950721, ref SDS 5 1740, and
382311 - further called out by Peter Drucker, reviewed on 931130, ref SDS 3
382312 - 7911, shows growing frustration reported on 970910 that people do not
382313 - have time to think. ref SDS 10 3479
382315 - [...below, failure to provide analysis by people who advocate
382316 - analysis shows people do not have time to perform good management
382317 - using technology they have available. ref SDS 0 335J
382319 - ..
382320 - Desire for "normal email practices" that avoid links and analysis for
382321 - context and alignment to improve accuracy of organizational memory
382322 - aligns with Murray Altheim's letter on 020820 reporting people have
382323 - given up on using good managment practice for email, ref SDS 34 UV6G,
382324 - and arguing that accuracy is not important. ref SDS 35 V66I On 010908
382325 - Jack Park explained powerful personality dynamics that favor
382326 - information technology like email rather than invest time for
382327 - knowledge management. ref SDS 25 UV4H
382329 - ..
382330 - Advocating email and instant messaging overlooks growing awareness of
382331 - limitations using email reported on 010411, ref SDS 23 936T, that is
382332 - supplemented by the record yesterday...
382334 - Email hampers productivity................ ref SDS 36 HW8H
382335 - Productivty suffers using email........... ref SDS 36 WO8H
382336 - Communication requirements exceed
382337 - design capabilities of email.............. ref SDS 36 H28F
382339 - ..
382340 - ...which John submitted on 020822 and urged be considered for
382341 - improving productivity. ref SDS 36 H08J
382343 - ..
382344 - Suggesting people avoid technology to strengthen literacy and human
382345 - memory, ref DIT 1 OR7N, and rely instead on "...normal accepted email
382346 - practices, voice, face-2-face, instant messaging...", per above,
382347 - ref SDS 0 NV4M, conflicts with John's comments yesterday advocating
382348 - that people switch to Groove technology, ref SDS 36 Q52F, and saying
382349 - again today...
382352 - ..
382353 - Email Onerous Constraints Retired by Groove Technology
382354 - Groove Expectations Technology Improves Email Constraints
382356 - John continues...
382358 - 2. Anyway, I expect you will find Groove's intermodal collaboration
382359 - transceiver to be a real breakthrough and further expect we can
382360 - retire the onerous constrains of email and move into a far
382361 - deeper dialogue with Groove. ref DRT 1 MU7M
382363 - ..
382364 - The letter to John notes Groove should be objectionable as invasive,
382365 - annoying and overbearing to improve email, ref DIT 1 HV4H, under the
382366 - standard John promotes today of relying on normal email practices, per
382367 - above. ref SDS 0 R87J Similarly, John's description of email as
382368 - causing onerous contraints aligns with his letter on 010114 saying
382369 - that email, cell phones, meetings, etc., are contributing factors of
382370 - dysfunctional knowledge management. ref SDS 22 EN5N
Study Bridge to a New Way of Working Intelligently that Meets Challen
Bridge to Culture of Knowledge Research Study Develop Evidence Showin
Intellectual Bridge from Information to Culture of Knowledge Help Peo
Foster Circle of Advocates to Focus Bright Stars by Vetting New Ideas
Bridge from Current Practice to Culture of Knowledge New Way of Worki
Linking Addressability Goal But Not Linking to Foster Culture of Know
Links Omitted from John's Work Product Delay Obtaining Context Verify
Linking Why Does Every Call Meeting Chance Encounter Have to be a URL
491101 - ..
491102 - Knowledge Management Dilemma Strategic Dissonance
491103 - Transcending KM Dilemma Requires Bridge to Culture of Knowledge
491104 - Intellectual Bridge to Culture of Knowledge Transcends KM Dilemma
491106 - Follow up ref SDS 36 HR9N, ref SDS 31 6M6G.
491108 - The conflict between insisting people use email without intelligence
491109 - practices that add analysis and alignment using links, and John's call
491110 - to "...retire onerous constrainsts of email," ref SDS 0 WZUS, presents
491111 - a Knowledge Management dilemma where KM experts refuse to perform the
491112 - work of converting information into knowledge, reported on 020812.
491113 - ref SDS 33 659F On 000307 Knowledge Management is a lot of hard work
491114 - using information technology like email, meetings, calls and other
491115 - conventional methods people like because they are familiar, but then
491116 - prevent KM from being performed, because people don't like hard work.
491117 - ref SDS 17 5182 How then to build a bridge for transformation to SDS
491118 - that makes knowledge management fast and easy, when people resist
491119 - linking, analysis and organization becasue it is hard work using the
491120 - tools they like?
491122 - ..
491123 - Submitted ref DIT 1 0001 with ideas for an intermediate step using a
491124 - 3-layer architecture to aid transformation from information technology
491125 - using email, which John requests today, to a culture of knowledge,
491126 - ref DIT 1 OR7N, proposed by Gary Johnson in a letter on 020730,
491127 - ref SDS 32 YR6F, citing analysis of Gary's ideas, ref SDS 32 JJ5I, for
491128 - shielding people from the complexity of Knowledge Management which
491129 - John notes seems annoying and overbearing, per above. ref SDS 0 R87J
491131 - ..
491132 - Bridging Gap between Tradition and Advance
491134 - The letter to John concludes saying....
491136 - This is not to criticize your important work in KM building
491137 - bridges between custom and advance. Clearly, your work product
491138 - makes the point that, if our strongest KM advocates prefer
491139 - information to knowledge, then some mechanism is needed to bridge
491140 - the gap from IT to KM. Rather one encourages construction of a
491141 - solid foundation so that bridges can endure the weight of those
491142 - who venture forth crossing over the rubicon from customary ways
491143 - of information technology to a new world of Knowledge Management,
491144 - without risk of collapsing into calamity for want of meaningful
491145 - support. ref DIT 1 N85F
491147 - ..
491148 - [On 020918 letter to Dave Snowden at IBM submits the letter
491149 - sent to John today and encourages Dave to work on building
491150 - bridges from information to a culture of knowledge. ref SDS 37
491151 - TK3J
491153 - ..
491154 - Received ref DRT 2 0001 asking
491156 - 1. Why does something need to be a url to be useful? The
491157 - parochial requirement for addressability effectively cuts
491158 - yourself off from a vast ocean of valuable content, interaction
491159 - and community.
491161 - ..
491162 - Adding intelligence to information, set out in POIMS, ref OF 1 0367,
491163 - improves listening to understand and follow up correlations,
491164 - implications and nuance that are missed using conventional methods.
491165 - Better listening makes communication effective, as related on 890809.
491166 - ref SDS 1 CJ9J Published management standards, Stephen Covery, Peter
491167 - Drucker, and Andy Grove all endorse understanding and follow up for
491168 - creativity to get things done correctly, on time and within budget.
491169 - see POIMS. ref OF 1 QT5L
491171 - ..
491172 - John continues....
491174 - 2. The white board here in my office, or my last telephone
491175 - conversation, the IM just sent and the hall conversation I
491176 - just had are not 'addressable' -- is that a problem too?!? It
491177 - happens to be the environment where REAL work is done.
491178 - ref DRT 2 XG6F
491180 - ..
491181 - Work, hence value, is multi-modal by nature.
491183 - ..
491184 - A second letter to John agrees there are multiple ways to communicate,
491185 - ref DIT 2 0001, that have existed for thousands of years. The record
491186 - on 000723 showing the history of SDS and Com Metrics cites reliance
491187 - over many decades beginning in 1965 using conventional methods John
491188 - cites, ref SDS 19 0001, and that experience eventually led to a new
491189 - way of working supported by the SDS program in 1985. ref SDS 19 H56M
491191 - ..
491192 - The record on 970107 illustrates a new way of working captures a
491193 - larger share of daily working information, ref DIT 2 UP7S, hour by
491194 - hour, minute and minute that helps people using customary ways of
491195 - working with calls, meetings and documents. ref SDS 8 0001 People who
491196 - have been helped by SDS and Com Metrics do not complain of annoying
491197 - overbearing epistles, because they get mission critical intelligence
491198 - for saving time and money, illustrated by comments from the president
491199 - of Dutra Engineers in the same record on 970107. ref SDS 8 4953
491201 - ..
491202 - On 970110 an entire group of people using customary ways of working,
491203 - which John prefers, reported that adding SDS does not prevent using
491204 - customary methods, but makes them more effective. For example, John
491205 - suggests there is a lot of important knowledge derived from visiting
491206 - with people in the hallway. The record on 970110 shows SDS adds value
491207 - to discussion that begins in an elevator. ref SDS 9 2487
491209 - ..
491210 - SDS does not require people to give up customary methods. When
491211 - literacy emerged about 700 BC, people did not abandon orality. Still
491212 - today the methods you use and advocate are powerful methods for
491213 - building community through relationships and for getting things done.
491214 - Your methods will remain useful and indeed the dominate methodologies,
491215 - because they are grounded in human biology, as set out in POIMS.
491216 - ref OF 1 5106
491218 - ..
491219 - John's role as a leader in the Knowledge Management movement is
491220 - critical to build a bridge from existing methods to a new way of
491221 - working, as discussed in the first letter to John, ref DIT 1 LO9H, and
491222 - again in the second letter. ref DIT 2 UP7S The need for finding
491223 - common ground is evident in lack of progress illustrated by the letter
491224 - from Ed Swanstrom, who is a KM leader and educator, reviewed on
491225 - 020812, ref SDS 33 0001, and by Dave Snowden who reports POIMS and SDS
491226 - are too difficult to understand for IBM's lead executive promoting
491227 - Knowledge Management, reported on 020610. ref SDS 31 MV9G
491229 - ..
491230 - Ask for John's support, as a leader in the KM movement, to strengthen
491231 - obvious weaknesses in customary methods, as technology continues to
491232 - compress time and distance, creating a new world order that is
491233 - different from the conditions that evolved our biological gifts.
491234 - Leaving room for advance, perhaps there will come a time that SDS can
491235 - be seen as contributing to the long march of civilization, rather than
491236 - an annoying hindrance that constantly reminds of alignment between
491237 - what we are doing and saying today, and what we set out to do, agreed
491238 - to do and are required to do for sake of community. ref DIT 2 HH6H
491240 - ..
491241 - Let's keep building bridges for alliance and progress.
491243 - ..
491244 - John continues...
491246 - 3. Textual information, http and url represent only a tiny,
491247 - miniscule really, access to the richness and communication
491248 - needed to make progress and innovate. Their over use, like
491249 - email, is counterproductive and disturbing. ref DRT 2 JX6N
491251 - ..
491252 - Arguing that other people are not using the Internet to strengthen
491253 - intellignece, begs the question about what is needed to lift the
491254 - capacity to think, remember and communicate. The record on 010907
491255 - shows some people have investigated SDS and Communication Metrics and
491256 - fine this may be an effective new way of working. ref SDS 24 KX3L
491258 - ..
491259 - POIMS explains new realities of a new world order where technology
491260 - compresses time and distance that creates information overload. The
491261 - only solution is increase the ability of people to convert more
491262 - information into knowledge and ideas accuratey, faster, better and
491263 - cheaper.
491265 - ..
491266 - The test of whether a new way of working is effective cannot be how
491267 - many people are using it, because in the beginning users are rare and
491268 - powerful cultural forces resist change, as explained on 990527,
491269 - ref SDS 13 1233, which extends transformation to an approximate 50
491270 - year period, reported on 011210. ref SDS 28 R66K Focus for a
491271 - disruptive technology is how many people can benefit from better
491272 - memory, better intelligence, better planning?
Arcane Language Unusual Acronyms Contribute to Problems People Experi
Alien Foreign Funny New Way of Working Intelligently Psychologically
Maloney, John Arcane Language Unusual Acronyms Make SDS POIMS Difficu
Arcane Language Unusual Acronyms Make SDS POIMS Difficult to Understa
540701 - ..
540702 - Arcane Language Unusual Acronyms Make SDS POIMS Hard to Understand
540703 - SDS and POIMS Like LAN WWW IBM DOS UNIX and Other Common Acronyms
540706 - John continues...
540708 - 4. The use of arcane language and unusual arconyms like POMIS and
540709 - SDS (?) contribute to the problem. ref DRT 2 5J7J
540711 - ..
540712 - John's concern aligns with the report on 990713 that executives at
540713 - Intel feel SDS support for working intelligently is funny and alien.
540714 - ref SDS 14 2150 Earlier on 960424 Communication Metrics that enables
540715 - Knowledge Space was foreign to people familiar with using
540716 - documentation. ref SDS 6 7740
540718 - ..
540719 - SDS and POIMS are "alien" because they are new terms that identify a
540720 - new way of working, noted in the first letter. ref DIT 1 LO9H The
540721 - second letter to John points out that KM is a new term, as were at
540722 - some point IT, ITX, XML, IBM, Oracle, HTML, W2K, UNIX, DOS, Groove,
540723 - Grove, LN, WP, Internet, WWW, LAN and many more which John and others
540724 - embrace with equanimity. ref DIT 2 NR6G
540727 - ..
540728 - John continues...
540730 - 5. Anyway, your Groove invitation stands but it doesn't seem like
540731 - your intransigence will allow you to enjoy the great benefits
540732 - of discovery and exploration outside your own narrow mythology
540733 - and flawed orthodoxy.
540735 - ..
540736 - Feedback on flaws and opportunities to expand methods is helpful and
540737 - encouraged based on procedures reported on 011003. ref SDS 27 M16F
540739 - [On 020920 Jack Park feels that lack of experience using
540740 - Knowledge Management can be repaired by shielding people from
540741 - links, which enable a core aspect of KM. ref SDS 39 PT34
540743 - ..
540744 - Some 30 hours have been invested to understand John's point of view.
540745 - Since this time is not compensated, it cannot be reasonably concluded
540746 - that intransigence occurs not from indifference about John's ideas,
540747 - nor lack of effort. Reciprocal effort by John to understand POIMS,
540748 - might increase the chance of alliance to accomplish common purpose.
Analysis Rigorous Requirement for Understanding KM
SDS POIMS Com Metrics Cannot be Explained by KM Cluster John Maloney
Maloney, John Analysis of SDS POIMS Com Metrics Not Enough Time Role
Analysis Avoided Overwhelming Tendency Bad Management People Just Wan
Analysis Ad Hoc Spontaneous Cursory Impulsive Limited Span of Attenti
Maloney, John Analysis Deep Rigorous Review Needed to Understand KM
Analysis Listening Understanding Follow Up Make Communication Getting
Hard Work Analysis Good Management Using Conventional Information Tec
Maloney, John Analysis Required to Understand KM But No Analysis of S
Analysis Rigorous Requirement for Understanding John Complains Welch
921301 - ..
921302 - Analysis Powerful Process for Converting Information into Knowledge
921303 - Time to Think Eliminated by Traditional Methods, SDS Enables Analysis
921305 - Follow up ref SDS 36 IO7G.
921307 - Objection in John's letter to analysis complaining of overbearing text
921308 - messages and epistles, and by the request for normal email ref SDS 0
921309 - 6U5J, conflicts with John's call for "deep, rigorous analysis" in his
921310 - letter yesterday on 020822. ref SDS 36 IO7G
921312 - ..
921313 - Objection to long text messages conflicts with John's practice of
921314 - sending long messages that cover a range of important issues for
921315 - understanding new tools, methods and ideas, illustrated by John's
921316 - letter, ref DRP 1 0001, yesterday on Weblogs and Groove technology.
921317 - ref SDS 36 QF5O
Organizational Memory Fear Accountability People Intimidated by Knowl
Accountability Fear Avoided People Get Used to Connected Environment
Organizational Memory Fear Accountability Brought by Knowledge KM Del
Overkill Organizational Memory Good Management Writing Everything Dow
KM Dilemma Balance Need for Comprehensive Record to Enable Rigorous A
Maloney, John Writing Everything Down Causes Fear Accountability Free
Accountability Overweening Record Keeping Prevents Creativity Brillia
Best Practices Intelligence Added to Information SDS Improves Alphabe
Writing on Computer Enhances Creativity Discovery Mistakes Using SDS
New Way Thinking Working Write to Discover What We Know Construct Kno
Avoid Writing Everything Down Capture Information Important to Improv
AA1401 - ..
AA1402 - Knowledge Management Dilemma Organizational Memory All or Nothing
AA1403 - Organizational Memory Captured that Improves Productivity and Earnings
AA1404 - Fear Accountability Stifles Creativity Knowledge Management Dilemma
AA1406 - Follow up ref SDS 36 Q47L.
AA1408 - John does not dispute analysis of his letter on 020822 that avoiding
AA1409 - rigorous analysis to improve understanding and follow up drives
AA1410 - management to rely on conversation hoping for wriggle room to increase
AA1411 - deniability that avoids accountability for mistakes and loss.
AA1412 - ref SDS 36 7T9M
AA1414 - ..
AA1415 - John does not disagree with analysis yesterday that capturing critical
AA1416 - information for organizational memory helps management productivity,
AA1417 - earnings and stock prices, ref SDS 36 QA4G, because intelligence
AA1418 - avoids problems cited on 001207 as causing productivity and earnings
AA1419 - to fall. ref SDS 20 V54M Nor does John dispute that freedom and
AA1420 - accountability are binary forces which require management to invest
AA1421 - time that avoids empowerment to be creative from sliding down the
AA1422 - slippery slope of license to over reach that causes mistakes, loss,
AA1423 - conflict, crisis and calamity. ref SDS 36 Q45G
AA1425 - ..
AA1426 - John does not dispute that balancing binary forces occurs through the
AA1427 - common management task of attribution for credit and accountability.
AA1428 - ref SDS 36 FP9J
AA1430 - ..
AA1431 - John does not challenge analysis on 020822 showing that SDS technology
AA1432 - expands span of attention to increase creativity by discovering
AA1433 - correlations, implications and nuance that reveal causation, which is
AA1434 - otherwise overlooked by cursory analysis. ref SDS 36 YJ5O
People Process Time SDS Places People First to Design Knowledge Manag
Attribution Credit Recognition Accounting Pattern Language for Contex
Accountability Credit Intelligence Traceability Aligning Communicatio
Accountability Credit Good Management Links Accuracy Audit Trail Obje
AF0701 - ..
AF0702 - Credit Accountability Powerful Binary Forces Help People
AF0703 - SDS Records Help Personal Organizational Memory of People
AF0704 - Leadership and Technology Partnership Enabled by Culture of Knowledge
AF0705 - People Process Time Key Ingredients of Good Management Enabled by SDS
AF0707 - Follow up ref SDS 36 Q44J.
AF0709 - John does not dispute analysis in the letter to him on 020822 showing
AF0710 - that SDS forges a stronger partnership between leadership and
AF0711 - technology, placing people first by lifting capacity to think,
AF0712 - remember and communicate. ref SDS 36 Q44J
AF0714 - ..
AF0715 - John does not dispute that POIMS technology places people first in
AF0716 - the design that supports....
AF0719 - people, process, time
AF0722 - ..., which Jack Park described as the right structure for knowledge
AF0723 - management and further explained has the interface that makes the
AF0724 - structure of knowledge useful to people. ref SDS 36 ZT4M
AF0726 - ..
AF0727 - John's letter today complaining SDS work product is "overbearing,"
AF0728 - ref SDS 0 6U5J, supports the power of POIMS technology that makes
AF0729 - analysis fast and easy. ref SDS 36 O25L
AF0731 - ..
AF0732 - John does not dispute requirement for a new professional work role of
AF0733 - Communication Manager that enables a new way of thinking and working,
AF0734 - explained on 020822, ref SDS 36 9V4F, and that SDS enables support and
AF0735 - mentoring that places "people" first, explained in NWO. ref OF 2 6369
AF0737 - ..
AF0738 - John does not dispute today analysis on 020822 showing that failure to
AF0739 - recognize alignment between John's ideas on KM for putting people
AF0740 - first, and SDS design that puts people first, shows failure to analyse
AF0741 - SDS, POIMS and NWO, and this failure to perform indicates there is not
AF0742 - enough time for analysis using tools and methods John has available,
AF0743 - since John is a strong advocate for analysis. ref SDS 36 335J
Groove Augments Human Intelligence and Collective IQ Sweeping Endorse
Maloney, John Endorses Grove without Any Analysis Despite Prior Conte
Intermodal Collaboration and Social Tooling Groove Augments Human Int
Groove Augments Human Intelligence and Collective IQ Sweeping Endorse
Eyewash Inflated Claims Ignores Evidence and Analysis
AL0801 - ..
AL0802 - John's Work Product Illustrates Groove Capabilities
AL0803 - Groove Augments Intelligence, Collective IQ Eyewash without Analysis
AL0805 - Follow up ref SDS 36 Q51C.
AL0807 - ..
AL0808 - John says in his letter today...
AL0810 - 6. ...if you want to find 'work product' you can do it yourself,
AL0811 - since you have access to the exact same resources and people I
AL0812 - do. ref DRT 1 DF6F
AL0814 - ..
AL0815 - This suggests John's endorsement is not supported by Groove work
AL0816 - product, as discussed further below. ref SDS 0 Q51C
AL0818 - ..
AL0819 - A second letter to John recognizes that refusal to support his work on
AL0820 - 020822 shows the need to build a bridge between leadership and
AL0821 - technology that enables a new way of working, ref DIT 2 HH6H, per
AL0822 - above. ref SDS 0 Q44J
AL0824 - ..
AL0825 - There are no examples nor explanations of "intermodal collaboration
AL0826 - transceiver" in John's letter, per above. ref SDS 0 WZUS Like John's
AL0827 - letter yesterday, a search on Google turned up no record of any kind
AL0828 - for this description. ref SDS 36 Q51C Typically, product liturature
AL0829 - and published articles would include a unique new group of words like
AL0830 - John's description today and yesterday of Groove.
AL0832 - ..
AL0833 - Failure to explain "intelligence" used in John's letter on 020822 and
AL0834 - failure to provide work product showing Groove implements support for
AL0835 - "intelligence," cited in John's letter today, per above, ref SDS 0
AL0836 - 656H, shows that sweeping conclusions about Groove capabilities in
AL0837 - John's letter on 020822 are not supported by the record. ref SDS 36
AL0838 - 338D
AL0840 - ..
AL0841 - John provides no information showing that Groove improves alphabet
AL0842 - technology for better literacy that aids human intellignece, noted in
AL0843 - the record on 020822. ref SDS 36 VP7I
AL0845 - ..
AL0846 - The letter to John notes that that failure to submit other examples of
AL0847 - Groove work product, per John's letter today, ref SDS 0 Q51C, implies
AL0848 - that John's work product in his email, ref DIT 1 NW6H, illustrates the
AL0849 - level of support offered by Groove, raised in the letter to John on
AL0850 - 020822. ref SDS 36 747M
Groove Implements Vision OHS/DKR Doug Engelbart's Ideas Advanced by G
Maloney, John Groove Supports Vision of OHS/DKR Better than Other Met
Groove Implements Vision OHS/DKR Doug Engelbart's Ideas Advanced by G
AT0601 - ..
AT0602 - OHS/DKR Vision Represented by Groove
AT0604 - Follow up ref SDS 36 Q52F.
AT0606 - John offers no support showing Groove enables organization and
AT0607 - alignment to implement the vision of OHS/DKR. ref SDS 36 UW8K