440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


DIARY: September 20, 2002 01:27 AM Friday; Rod Welch

Dave Snowden on bridge from information to new way of working.

2...Transformation Hard to Knowledge Management, New Way of Working
3...Knowledge Management New Way of Working Transformation Difficult
4...New Way of Working Transformation to Knowledge Management Shocking
5...Bridge to New Way of Working Not Enough Time to Study Learn Build
6...SDS Only KM Solution Based on Technology to Create Work Product
7...Quickplace Teamroom Sametime Knowledge Management Programs at IBM
........Study What Works SDS POIMS Com Metrics Enable Transformation
........Transformation from IT to KM Requires Studying What Works
8...SDS Benefits Far Exceed Costs ROI 10:1
9...SDS Advances Literacy that Makes People Superhuman
10...Literacy Makes People Superhuman Improved Integrate Time Information
11...Cultural Inertia Slows Transformation to Save Time and Money
12...Printing Conflicts Transformation from Documents to Knowledge Space
13...Time Limited Busy Executive Wants to Expedite Understanding
14...Help Building a Bridge for Transformation to New Way Working
15...IBM Lotus Team Workplace (Quickplace)
16...Quickplace Name Changed to Team Workplace
....Find Information Quickly Enabled by Quickplace/Team Workplace
17...Lotus Notes Not Required for Sametime Runs in Browser
18...Collaboration Instant Messaging Improves Email Virtual Meetings
19...Virtual Meetings Paperless Office Conflicts with Printed Material
20...Sametime Knowledge Management Program Used at IBM for Collaboration
21...Facilitator Like Com Manager Implements Teamroom with Team Leader
22...Lotus Notes Not Required for Sametime Runs in Windows Browser
23...Collaboration is Instant Messaging that Improves Email
24...Teamroom Knowledge Management Program Used at IBM for Collaboration
25...Categories Weak Solution to Managing Documents in Context
26...Meeting Facilitator Runs Teamroom Similar to Communication Manager

ACTION ITEMS.................. Click here to comment!

1...How does Quickplace improve information technology to enable knowledge
2...How does preference for printed material align with applications for a
3...How does Quickplace support "clear communication" and "effective
4...How does Sametime support for "virtual" meetings improve productivity
5...Virtual meetings sound like a part of the virtual office, also
6...Would like to see some work product showing the people who developed
7...Facilitator sounds like a technical support person who is fluent with
8...Is there an example of Lou Gerstner viewing the leader/facilitator

0201 - IBM Global Services                                                                                                                                                
020101 - Mr. David J. Snowden                                                                                                                                             
020102 - Director  
020104 - Cynefin Centre                                                                                                                                                   

Snowden, Dave Study is Bridge to a New Way of Working Intel  gently t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Study Bridge to a New Way of Working Intelligently that Meets Challen                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Information Overload New Reality Requires Work Role Intelligence Chan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Study to Do Things Differently Meet Challenges of New Realities Canno                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Study Ponder What Works SDS Record on Internet Proof of Concept Thing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Denial Willfully Blind Dave Would Love to Believe SDS Has Separated N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Building Bridges from Information to Culture of Knowledge Enables New                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Links Objectionable Email Archive, Takes Time Access Web                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
Leader KM Program Cannot Cope with New Way of Working Transformation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Links in Email Dave Cannot Cope with New Way of Working Transformatio                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Bridge from Current Practice to Culture of Knowledge New Way of Worki                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Snowden, Dave Objects to Links in Email Leader of IBM's KM Program Un                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Leader KM Objects to Links in Email Leader of IBM's KM Program Unable                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Linking Addressability Goal But Not Linking to Foster Culture of Know                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Study What Works in Order to Improve, Dave Ellerman                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Culture Resists Intelligence New Way Working Organizational Memory Co                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
New Way Working Intelligently Don't' Get It Ignorance Shocking Counter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
Giving Up Accuracy Links Alignment Communication Biggest Risk Enterpr                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
5220 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
5220 -    ..
5221 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
5222 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
522201 - Follow up ref SDS 61 0000, ref SDS 50 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
522202 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522203 - Building a bridge from IT to KM by engaging Dave in the struggle to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522204 - understand SDS, POIMS and Com Metrics within the meaning of the Legend                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522205 - of Prometheus, which illustrates transformation from orality to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522206 - literacy. ref SDS 0 7D9L  Dave's letter shows the struggle people have                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522207 - with a new way of working "intelligently" citing extra cost using a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522208 - 56K modem for opening links to excuse failure to study what works.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522209 - ref SDS 0 PS6O  Replied that a modem to open links to POIMS and SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522210 - records saves a lot of time and money learning Knowledge Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522211 - compared to doing research at the library, hiring experts, and going                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522212 - to school. ref SDS 0 6H8G  Objections to opening links explains                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522213 - failure to use explicit links for creating a connected record.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
522214 - ref SDS 0 JK3K  Reluctance to use links shows challenge of educating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522215 - KM experts and others about the meaning of knowledge as a process of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522216 - making connections. ref SDS 0 3F3F  Dave submitted a follow up letter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522217 - citing Quickplace, Sametime and Teamroom are useful KM programs at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522218 - IBM. ref SDS 0 LW3K  Review shows these are strong information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
522219 - technology programs related to Lotus Notes.  They offer no evident                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522220 - support for converting information into knowledge. ref SDS 0 1E6H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522221 - Notified Dave that advance from IT to KM requires people to "study                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522222 - what works."  If Dave does not have the time, then assign someone to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522223 - review SDS, POIMS and Com Metrics who can report to Dave within the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522224 - framework of IBM culture. ref SDS 0 4O65  Commend Roy Roebuck's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522225 - explanation to help Dave understand how SDS supports daily management.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522226 - ref SDS 0 4O79 Suggest Dave review USACE report on cost savings using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522227 - SDS for Com Metrics. ref SDS 0 04HC  Dave has a strong preference to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522228 - use printed information that prevents realizing advantages from using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522229 - connections to context. ref SDS 0 UN6H  This presents a significant                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522230 - cultural gap to overcome in learning Knowledge Management. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522231 - UN6H  Dave's efforts to use literacy for crafting stories that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
522232 - inherently apply connectionist theory of knowledge is a step in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522233 - right direction, and so offer a bridge for transformation. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522234 - P15M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522235 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522236 -     [ another record Jack Park discusses ideas for improving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522237 -     sales of SDS. ref SDS 63 PS6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
522238 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522239 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522241 -  ..
5223 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
5224 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
5225 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
5226 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
522601 - Transformation Hard to Knowledge Management, New Way of Working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
522602 - Knowledge Management New Way of Working Transformation Difficult                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522603 - New Way of Working Transformation to Knowledge Management Shocking                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522604 - Bridge to New Way of Working Not Enough Time to Study Learn Build                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522605 - 
522606 - Received, ref DRT 1 0001, from Dave Snowden responding to the letter,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
522607 - ref DIP 2 0001, submitted to him on 020918, ref SDS 61 TK3J, that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
522608 - encourages efforts to transcend differences about details of KM in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522609 - order to build a bridge that enables transformation from information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522610 - to culture of knowledge.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
522612 -  ..
522613 - Dave says today....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522614 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522615 -    1.  I find these multi-threaded conversations with lots of web                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522616 -        links very difficult to follow (not to mention expensive and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522617 -        time consuming on a 56K dial up line we have to pay by the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522618 -        minute for connection here in the UK). ref DRT 1 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522620 -  ..
522621 - Submitted ref DIT 1 0001 to Dave noting frustrations using a dial-up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
522622 - connection and a 56K modem.  Experience prior to switching to DSL                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522623 - showed that opening links for most SDS records takes than 10 seconds                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522624 - using a 56K modem.  Larger records over 100K take 30 to 40 seconds.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522625 - Investing seconds and minutes rather than weeks and months going to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522626 - school, to the library and to seminars for learning to advance from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522627 - information to a culture of knowledge aligns with the call on 020726                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522628 - to "count what counts most." ref SDS 52 J484  IBM's experience trying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
522629 - to convert Lotus Notes into a KM solution, reported on 001130,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
522630 - ref SDS 31 F26K, shows the importance for Dave and his colleagues to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
522631 - study what works, as further reported on 020726. ref SDS 52 E63H   On                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
522632 - 001130 Jack Park who has studied SDS and the KM field for years                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522633 - reported on 001130 that SDS has the structure for knowledge and the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522634 - interface that makes the structure of knowledge useful to people.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522635 - ref SDS 32 H17O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522637 -  ..
522638 - Dave's third letter today objects again to links that save time and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522639 - money by making access to context that verifies accuracy fast and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522640 - easy.  Dave explains " mind can't handle multiple online access                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522641 - and multi threading..., ref DRT 3 AT6I, which aligns with Eric                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522642 - Armstrong's concern on 000125 proposing links to augment intelligence                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522643 - for the OHS/DKR. ref SDS 19 GE65                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522645 -         ..
522646 -       you're comfortable with it I'm not.  just too difficult.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522648 -  ..
522649 - Dave's work practice aligns with the report on 020820 that linking in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522650 - email has not gained widespread acceptance. ref SDS 55 UV6G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522652 -  ..
522653 - Analysis on 000208 shows that people get used to working intelligently                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522654 - after gaining experience saving time and money. ref SDS 20 2726  If                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
522655 - people are denied opportunity to get experience, then ignorance, fear                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522656 - and denial prevent improvement, which greatly extends the period for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522657 - an established culture to adopt a new way of working, reviewed on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522658 - 011210 citing 50 years. ref SDS 43 R66K  Dave is correct that when we                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
522659 - learn something new there is a period that is uncomfortable, noted by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522660 - Doug Engelbart in his 1972 paper, reviewed on 000327, ref SDS 21 1530,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
522661 - that requires support and leadership. ref SDS 21 5256                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
522663 -         ..
522664 -        [ another record today, Jack Park offers strong advice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522665 -        about shielding Dave and John Maloney from the advantages of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522666 -        Knowledge Management in hopes they will somehow discover this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522667 -        without benefit of opportunity to experience benefits.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
522668 -        ref SDS 63 PS6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
522670 -  ..
522671 - Dave continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522672 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522673 -        My view is:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522674 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522675 -       well strucutred articles or papers that are reflective with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522676 -        everything in one place                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
522678 -         ..
522679 -       conversation (not electronically)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
522681 -         ..
522682 -       temporary and short term multi-threaded chats                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522684 -  ..
522685 - Dave's ideas on Knowledge Mangement align with John Maloney's letter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522686 - received on 020823. ref SDS 58 R87J  Objection to links explains in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
522687 - part failure to use explicit links for creating a connected record to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522688 - aid understanding context, and to verify accuracy, reported on 020610.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522689 - ref SDS 50 6M6G  Andy Grove explains successful people resist                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522690 - improvement, preferring to work on familiar things in familiar ways,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522691 - reviewed on 980307. ref SDS 11 1657                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
522693 -  ..
522694 - Objections to links conflicts with the character of knowledge that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
522695 - "connects one thing to another, reported on 900303. ref SDS 2 6006                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
522697 -  ..
522698 - Many people object to links due to ignorance about the meaning of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522699 - knowledge, illustrated by the record on 000811, ref SDS 29 0001, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
522700 - later on 000824, ref SDS 30 FJ5H, citing lack of understanding about                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
522701 - the meaning of knowledge reported on 000503. ref SDS 24 5033  More                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
522702 - recently, on 020812 a KM educator objected to linking communication.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522703 - ref SDS 54 TV9K   A week or so later on 020820 a KM developer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522704 - implementing Doug Engelbart's ideas for an OHS/DKR says linking is not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522705 - doing KM, ref SDS 55 UV6G, despite Doug's call for linking, reported                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
522706 - on 991222. ref SDS 18 1Z61  On 020823 linking to enable accurate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522707 - communication was described as annoying. ref SDS 58 I68W  Thus, Dave                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
522708 - is in good company objecting to links.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522710 -  ..
522711 - Despite difficulty understanding the meaning of knowledge, reviewed on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522712 - 020608, ref SDS 49 6Y8L, and ref SDS 49 LX6H, Dave's job to develop                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522713 - and promote Knowledge Management at IBM brings responsibility to learn                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522714 - by following links and providing feedback that refine understanding,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522715 - rather than merely ignore the record under color of being too busy to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522716 - study what works.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522718 -  ..
522719 - Unwillingness and/or inability, due to cost and equipment issues, to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522720 - follow a few connections in order to discover knowledge of cause and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522721 - effect conflicts with reasonable and necessary objectives of KM, as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522722 - set out in POIMS. ref OF 2 K84L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522724 -  ..
522725 - Dave continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
522726 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522727 -    2.  Two things as a fast response:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522728 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522729 -        a.  for the record I did not say that all KM initiatives in IBM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
522730 -            had failed - I do think that none of them achieved all the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522731 -            claimed benefits and that generally KM solutions based on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
522732 -            technology (in all companies) have substantially failed to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522733 -            deliver benefits commensurate to their cost, ref DRT 1 PU59                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
522735 -  ..
522736 - Dave's remarks on failure of KM are reviewed on 020608. ref SDS 49                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
522737 - GJ4F  Dave's interest in cost and benefits of KM aligns with the US                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522738 - Army Corps of Engineer's report that ROI for SDS is 10:1, ref DRP 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
522739 - 0001, cited previously in a letter responding to Dave, shown below.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
522740 - ref SDS 0 04HC                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
522742 -  ..
522743 - Dave's 3rd letter lists three (3) programs he describes as supporting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
522744 - "Knowledge Management," discussed below. ref SDS 0 LW3K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
522745 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522746 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522747 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522748 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
522749 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
5228 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SDS Unique Only KM Solution Ask Dave For Examples of Other    Program                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Unique Com Metrics Advantages Usefulness Functionality Usability                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Unique No Competition                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Secret SDS No Other Technology Supports KM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
IBM Asked for Examples of Work Product Demonstrating Ability to Perfo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Design Unique Communication Metrics                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Secret SDS Only KM Design, 000425                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
KM Technology Dave Submits Quickplace Team Room and Same Time as KM P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
IBM Using IT Programs Quickplace Sametime Teamroom for KM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Quickplace Team Room and Same Time Used at IBM for KM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Teamroom Used at IBM for KM Part of Sametime                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Knowledge Management SDS Sets Design Standard, 000907                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
IBM Uses IT for KM Programs Quickplace Sametime Teamroom Netmeeting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
IBM WBI Transcoding, 000413                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
Collaboration Tools, e.g., Wiki                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
KM Technology Dave Submits Quickplace Team Room and Same Time as KM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Microsoft Sharepoint Web Portals Intranets Find Share Categorize Inf                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Sharepoint Microsoft Web Portals Intranets for Collaboration Knowled                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
6820 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
682101 -  ..
682102 - SDS Only KM Solution Based on Technology to Create Work Product                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
682103 - 
682104 - Follow up ref SDS 48 5M3G.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
682105 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682106 - The letter responding to Dave asks for an....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
682107 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682108 -    1.  ....example or two where any "KM" program is being used at IBM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682109 -        or anywhere? ref DIT 1 LS6L  For example, a letter on 020708 (a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
682110 -        copy was sent to Dave) lists SDS work product, ref DIP 3 9M7J,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
682111 -        applied to a wide range of fields. ref SDS 51 MZ6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682113 -         ..
682114 -    2.  The point I am reaching for can grasped by recognizing that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682115 -        everywhere SDS has been used, it has been abandoned.  However,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682116 -        I use it 24 7, and am using it now. ref DIT 1 W88H  From what I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
682117 -        have seen of other KM efforts, even the developers abandon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
682118 -        them, as reported on 000420 in the case of CRIT. ref SDS 22 4911                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
682119 -        Another example is Traction, reviewed on 011102 where, in my                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682120 -        opinion, the program has some elements that are needed for KM,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682121 -        ref DIT 1 006G, but there is no evidence that even the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682122 -        developers use it. ref SDS 41 RL8G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682124 -         ..
682125 -    3.  On the other hand, Jeff Conklin, who is recognized for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
682126 -        expertise in KM, noticed on 011105 that SDS demonstrates                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682127 -        usability that enables people to perform KM consistently,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
682128 -        ref DIT 1 W89M that is missing in other efforts, ref SDS 42                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
682129 -        4S6H, noted, as well, by Jack Park on 001130. ref SDS 32 H17O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
682131 -         ..
682132 -    4.  So, if you know anyone who has used something else for KM over                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682133 -        a span of months and years, that would be useful to know. (by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682134 -        copy I am asking Jeff to comment, as well, to help ensure a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682135 -        complete record), ref DIT 1 W84K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
682136 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682138 -  ..
6822 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
6823 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
6824 - 0938                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
6825 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
682501 - Quickplace Teamroom Sametime Knowledge Management Programs at IBM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682502 - 
682503 - Received ref DRT 3 0001 from Dave responding to the letter this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682504 - morning asking for examples of programs that are used routinely, 24 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682505 - 7 to create KM work product, like SDS, for augmenting intelligence,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682506 - managing context and maintaining organizational memory, per above,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682507 - ref SDS 0 SF87, and reflecting Dave's article explaining that KM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
682508 - programs failed to meet expectations, reviewed on 020608. ref SDS 49                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
682509 - ZN6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682511 -  ..
682512 - Dave says....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
682513 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682514 -         There are lots of KM programmes in IBM.  Aside from the more                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682515 -         traditional asset web we make a lot of use of Quickplace, Team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
682516 -         Room, Same Time etc all of which I find useful.   My chapter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682517 -         in Liberating Knowledge points to the evolution of informal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682518 -         knowledge strucutres in IBM which is now the basis of work I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682519 -         do with clients. ref DRT 3 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
682521 -  ..
682522 - On 020608 review of Dave's article Complex Acts of Knowledge... says                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682523 - that knowledge cannote be stored, ref SDS 49 MQ3F, which invites the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
682524 - question that technology cannot store "knowledge" then in what sense                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682525 - are the programs Dave cites today "KM programmes in IBM"?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
682526 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682527 -        [On 020922 Dave reports that Sametime improves management at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
682528 -        IBM better than structured programs he has encountered.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
682529 -        ref SDS 64 TG4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
682531 -         ..
682532 -        [On 030206 Morris Jones reported that Sametime, Quickplace and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
682533 -        Teamroom are similar to Microsoft programs used at Intel; and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682534 -        are different from SDS support for Com Metrics. ref SDS 67 NH84                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
682536 -         ..
682537 -        [On 030406 Ross reported that his experience at IBM with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682538 -        Sametime, Quickplace and Teamroom shows these solutions are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682539 -        different from SDS support for Com Metrics. ref SDS 1 PL3F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
682541 -  ..
682542 - Below, research shows that Quickplace is an IBM product to support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682543 - communication, collaboration and scheduling, related to Lotus Notes,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682544 - and it has a new name called Team Workplace. ref SDS 0 HQ63  Teamroom                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682545 - is part of Sametime which is another Lotus Notes related product for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682546 - communication, which is described as "instant messaging" to improve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682547 - email. ref SDS 0 7G7K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682549 -  ..
682550 - These products support collaboration along the lines of Microsoft's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682551 - program called Sharepoint, reviewed on 020822. ref SDS 57 H2YS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682552 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682553 -     On 020822 Ray Ozzi, who is credited with inventing Lotus Notes,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682554 -     reports being inundated with complaints from people feeling pain                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682555 -     using Lotus Notes. ref SDS 57 Q99G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
682557 -  ..
682558 - There is nothing in the literature that explains how Quickplace helps                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682559 - people convert information into knowledge faster, better and cheaper.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682560 - "Knowledge" is not defined in IBM's promotion information.  IBM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682561 - describes Quickplace as avoiding a "sea change investment in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
682562 - "information technology." ref SDS 0 1H64                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
682564 -  ..
682565 - How does Quickplace improve information technology to enable knowledge                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
682566 - management within the meaning of Dave's article reviewed on 020608,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682567 - explaining "knowledge" as a thing and a flow? ref SDS 49 N46N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682569 -  ..
682570 - Dave's report finding these three (3) programs "useful," ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682571 - RR5J, is not supported by examples of work product showing actual use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682572 - and ROI, like the information submitted to Dave on SDS, per above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682573 - ref SDS 0 TG4J  Dave's letter this morning saying KM technologies (in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682574 - all companies) have largely failed to deliver benefits commensurate to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
682575 - cost, per above, ref SDS 0 PU59, may be dispositive on this point with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
682576 - respect to Quickplace, since it aligns with Dave's paper this past                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682577 - May, reviewed on 020608. ref SDS 49 ZN6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
682579 -  ..
682580 - Research on Team Workplace/Quickplace shows product specifications                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682581 - support communication, collaboration in context, ref SDS 0 1H5I, helps                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
682582 - people find information quickly, ref SDS 0 HQ63, and is used to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682583 - schedule meetings. ref SDS 0 9G45  Sametime supports communication and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
682584 - collaboration, ref SDS 0 PG7K, and uses Teamroom for online group                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
682585 - discussion that is marketed for improving productivity of meetings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682586 - ref SDS 0 7G7K  IBM supports the concept of a new work role, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
682587 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682588 -        [On 020922 Dave reports that Sametime improves management at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
682589 -        IBM better than structured programs he has encountered.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
682590 -        ref SDS 64 TG4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
682592 -  ..
682593 - Submitted ref DIT 2 0001 responding to Dave's notice that Quickplace,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
682594 - Sametime and Teamroom are useful KM programs used at IBM. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682595 - RR5J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682597 -  ..
682598 - Letter to Dave says...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
682599 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682600 -    1.  Thanks for mentioning in your letter today, ref SDS 0 RR5J,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682601 -        Quickplace, ref SDS 0 HQ63, Teamroom, ref SDS 0 7G7K, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
682602 -        Sametime, ref SDS 0 PG7K, as KM programs people are using at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682603 -        IBM.  A lot of IT programs are very useful; however, merely                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682604 -        being useful does not qualify as KM, in that, KM should add                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
682605 -        value to IT, as explained in POIMS. ref OF 2 HO4H  How is the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
682606 -        work product of these programs different from work product                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
682607 -        people create with IT programs? ref SDS 0 1E6M  In other words                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682608 -        what is the theory of knowledge these excellent and important                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682609 -        tools support that is different from "information"? ref DIT 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
682610 -        0001  Do they advance your view that knowledge is a thing and a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
682611 -        flow, and if so what is the cognitive process they enable?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
682612 -        ref SDS 0 1E7I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682614 -         ..
682615 -    2.  Questions on theory of knowledge and cognitive processes are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682616 -        addressed in POIMS, ref DIT 2 OY6L, that explains SDS.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682617 -        ref OF 1 0367                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
682619 -         ..
682620 -    3.  KM is a difficult subject that requires study, noted by Andy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682621 -        Grove in the record on 980307, ref SDS 11 3620, and ultimately                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
682622 -        experience, noted by Einstein, reviewed on 991124, ref SDS 17                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
682623 -        VO8L, and supported by Pierce in his work on semiotics,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
682624 -        reviewed on 000515, ref SDS 26 0042, all suggest that doing KM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
682625 -        is essential in order to understand the intelligence process                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682626 -        that generates knowledge. ref OF 4 6649  If you do not have                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
682627 -        time, you might consider asking a colleague, who you feel is a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
682628 -        good conceptual thinker, like you, to review POIMS, ref OF 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
682629 -        0001, and provide a summary that reflects the culture of IBM.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682630 -        As you know, culture is a big factor in knowledge formation,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682631 -        and so should not be overlooked in reading new material.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682632 -        ref DIT 2 V38O  For example, some execs at IBM have grasped                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
682633 -        POIMS and SDS as shown in a meeting on 941114. ref SDS 5 7200                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
682635 -         ..
682636 -    4.  Your interest in "informal knowledge structures" might relate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
682637 -        to Roy Roebuck's comments on improving communication at DOD,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
682638 -        ref DIT 2 I45L, shown in the record on 020217. ref SDS 46 1332                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
682640 -         ..
682641 -    5.  Thanks again for investing time on this.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682642 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682643 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682644 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
682645 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
6827 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Study What Works SDS POIMS Com Metrics to Advance Civilization with T                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Study What Works SDS POIMS Com Metrics Struggle to Understand Enables                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Snowden, Dave IBM Struggle Study SDS POIMS Com Metrics                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
Struggle to Study SDS POIMS Com Metrics to Advance Civilization with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Study Bridge to New Way of Working Intelligently That Enables Transfo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
7707 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
770801 -         ..
770802 -        Study What Works SDS POIMS Com Metrics Enable Transformation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
770803 -        Transformation from IT to KM Requires Studying What Works                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
770804 -        
770806 -         ..
770807 -    6.  There is a young person at IBM who has exposure to SDS over                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
770808 -        many years, having struggled with implementation in the 80s and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
770809 -        early 90s.  By copy I am giving Ross the opportunity to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
770810 -        comment, if he feels something can be added to aid your                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
770811 -        considerations. ref DIT 2 00W2  Ross' son Hutch wrote an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
770812 -        interesting paper on the Legend of Prometheus that provides                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
770813 -        powerful perspective on the challenge of transitioning from IT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
770814 -        to KM, ref SDS 16 0001, very similar to the transformation from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
770815 -        orality to literacy. ref SDS 16 5628                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
770817 -         ..
770818 -    7.  The fact that we are struggling today aligns with Professor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
770819 -        Ransdell's notice on 000716 that Communication Metrics is an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
770820 -        ambitious advance in management science that will necessarily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
770821 -        be resisted by established interests, ref SDS 28 7838, and the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
770822 -        fact that people like you are willing to struggle a bit to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
770823 -        study new ideas that seem funny, foreign and alien, as reported                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
770824 -        by Intel on 990713, ref SDS 14 2150, increases the chance of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
770825 -        shortening the struggle to lift civilization, ref DIT 2 496M,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
770826 -        called out in POIMS. ref OF 3 6528                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770828 -         ..
770829 -        Let's keep building bridges.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
770830 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770831 -            On 020820 experience shows that building this bridge                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770832 -            requires a 3-layer architecture. ref SDS 56 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
770833 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770834 -            [On 030410 Gary cites need to bridge gap between IT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
770835 -            that makes documents look pretty and KM that converts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
770836 -            information into useful knowledge presents a technical,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
770837 -            emotional and cultural gap to bridge, which in turn                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
770838 -            requires a 3-layer architecture. ref SDS 68 595O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
770839 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770840 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770841 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770842 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770843 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770844 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
770845 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
7709 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SDS Cost Effective Saves Time Money ROI 10:1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
7803 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
780401 -  ..
780402 - SDS Benefits Far Exceed Costs ROI 10:1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
780403 - 
780404 - Letter to Dave continues addressing his concern about cost benefits,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
780405 - per above. ref SDS 0 MB3N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
780406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
780407 -    8.  I agree that cost to income is a critical factor, as you point                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
780408 -        out. USACE reported on 971007 that SDS enables ROI of 10:1,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
780409 -        ref DIT 1 WJ5J, reflecting added value of converting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
780410 -        information into knowledge that avoids mistakes, and so avoids                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
780411 -        the cost of rework. ref DRP 2 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
780413 -         ..
780414 -    9.  Most everybody asks why USACE abandoned SDS, if they determined                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
780415 -        it saved money at the rate of $10 for every $1 of expense?  Tom                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
780416 -        Munnecke asked about this recently on 020911, ref SDS 59 PV7H,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
780417 -        echoing a question asked by Pat Lincoln at SRI on 010517.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
780418 -        ref SDS 35 9B6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
780419 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
780420 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
780421 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
780422 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
780423 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
7805 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Printed Information Without Links Requested to Avoid Responsibility f                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Print Preferred Avoid Responsibility Online Access to Links                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
Volunteers to Respond Constructively to POIMS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
Busy Being Busy No Time to Save Time Money Learning SDS to Improve Wo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Time Fail Too Busy to Succeed to Understand Follow Up Listen                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Never Good Time to Improve Good Times Improvement Overkill Not Needed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Time Not Enough to Think About Learn How to Save Time Cannot Afford t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Time Not Enough Learn to Improve Too Busy Making Money Having Fun to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Busy Time Not Enough to Study Learn How to Save Time and Money Bailin                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Literacy Makes People Superhuman SDS Improves Integrate Time Informat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Familiar Print Avoid New Way of Working Information Without Links Avo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Change New Way Working Takes Faith Commitment to Improve Save Time Mo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Familiar Ways Change Resist Links New Way of Working Connected Record                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Paperless Office Giving Up Prefers Using Traditional Printed Document                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
A516 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A51701 -  ..
A51702 - SDS Advances Literacy that Makes People Superhuman                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
A51703 - Literacy Makes People Superhuman Improved Integrate Time Information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A51704 - Cultural Inertia Slows Transformation to Save Time and Money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A51705 - Printing Conflicts Transformation from Documents to Knowledge Space                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A51706 - 
A51707 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51708 - Time Limited Busy Executive Wants to Expedite Understanding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
A51709 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51710 - Dave continues.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
A51711 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51712 -        b.  generally time is a precious commodity, to my attention (or                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
A51713 -            anyone else's for that matter) material has to be easy to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A51714 -            read, and there needs to be a compelling enough reason to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A51715 -            go through it.  If this can be put together as a document I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
A51716 -            can print and read I will try and find time to respond),                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
A51717 -            ref DRT 1 PU6K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51719 -      ..
A51720 -     [On 020922 General Hatch read NWO 3 times to understand how SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
A51721 -     enables intelligence support for managemnt. ref SDS 64 HN6N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A51723 -      ..
A51724 -     [On 040802 Gary does not have enough time to work on explaining                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
A51725 -     SDS support for "intelligence" in an ASB filing to set a standard                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A51726 -     for using SDS at Aerospace company. ref SDS 71 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A51728 -  ..
A51729 - Dave's generosity volunteering valuable time to review POIMS,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A51730 - ref OF 1 0001, is greatly appreciated and sorely needed for allocating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
A51731 - resources to build a bridge for transformation advancing from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A51732 - information to a culture of knowledge. ref SDS 0 P15M  The first step                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A51733 - toward progress is to study what works, discussed above. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A51734 - 7D9L  Learning is a powerful characteristic of successful managers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A51735 - like Dave, reported in HBR article, reviewed on 940508. ref SDS 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
A51736 - 3381                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A51737 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51738 -     [On 030512 incentives for printing reflect opposite poles between                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
A51739 -     information and knowledge management. ref SDS 70 M34F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51741 -  ..
A51742 - Dave's third letter asks for one simple document which says what SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A51743 - does. ref DRT 3 MY6G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
A51744 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51745 -     [On 030417 submitted proposal to Dave. ref SDS 69 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A51747 -  ..
A51748 - Dave's request for a simple explanation that solves the problem of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A51749 - complexity appears to conflict with the thesis of his paper that calls                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
A51750 - for an elaborate methodology imposing chaos on work operations in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
A51751 - hopes of recognizing and preserving a creative solution emerging from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A51752 - momentary responses, reviewed on 020608. ref SDS 49 TN9F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
A51754 -  ..
A51755 - Dave's assignment at IBM that is too busy to invest intellectual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
A51756 - capital supports analysis on 020730 showing executives do not have                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A51757 - enough time to study new ideas. ref SDS 53 6K4G  Earlier on 960103                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
A51758 - Dave Vannier reported that managers at Intel like Powerpoint because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A51759 - it improves summary and style of meetings, and executives do not have                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A51760 - time to understand content. ref SDS 7 8409                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
A51762 -  ..
A51763 - Dave's preference to avoid links to context that show relevant history                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
A51764 - connecting the dots of cause and effect aligns with the record showing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
A51765 - slow transformation from IT to KM among people who advocate KM, shown                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A51766 - on 020812, ref SDS 54 659F, and further shown by the a broad                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A51767 - preference for printed information...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A51768 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51769 -     Morris prefers email without links....... 991014, ref SDS 15 3066                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
A51770 -     Eric Armstrong prefers print............. 000504, ref SDS 25 5092                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
A51771 -     Eric Armstrong prefers print............. 000517, ref SDS 27 WA5L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
A51772 -     Cliff Joslyn submits PDF without Links... 010126, ref SDS 33 V23G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
A51773 -     Jack Park submits PDF without links...... 010223, ref SDS 34 EZ56                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
A51774 -     PDF reduces productivity without links... 010913, ref SDS 37 0W8M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
A51775 -     PDF enables being published.............. 021119, ref SDS 66 VO9K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
A51777 -  ..
A51778 - The letter to Dave explains a more powerful form of literacy that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
A51779 - makes people superhuman, ref DIT 1 UJ4O, citing POIMS, ref OF 1 ER3G,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
A51780 - and saves time and money by understanding connections of cause and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A51781 - effect, ref DIT 1 9J3J, to avoid mistakes, which otherwise cause                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
A51782 - re-work.  This cannot be accomplished by static printed documents.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A51783 - ref DIT 1 ZS6M  Inability to understand cause and effect leads to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
A51784 - failure, as occurred on 010911, ref SDS 36 YNGH, at Enron, IBM, Cisco,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
A51785 - Intel, World Com, AT&T and others experiencing a precipitous drop in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
A51786 - productivity, earnings and stock prices, reported for example on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
A51787 - 020204. ref SDS 45 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A51788 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A51790 -  ..
A518 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A519 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A520 - 0710                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
A521 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A52101 - Received ref DRT 2 0001 from Dave responding to my letter explaining                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
A52102 - why linking is important to advance from IT to KM, per above,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A52103 - ref SDS 0 TY5H, saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
A52104 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A52105 -    The problem with web llinks is that you' can't down load a document                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
A52106 -    and review it off line or print - it assumes a type of access                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
A52107 -    working that is not common for me - for example the web site you                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
A52108 -    have given me is context free from my point of view I don;t know                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
A52109 -    the players or the history - too much data. I think (but I am not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A52110 -    sure) that I am being asked to comment on some tool or method,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
A52111 -    ref DRT 2 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
A52113 -  ..
A52114 - Dave's 3rd letter cites Quickplace and Sametime for collaboration,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A52115 - reviewed below, ref SDS 0 LW3K, which includes Teamroom that supports                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A52116 - "virtual" meetings to implement the goal for a "paperless" office,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A52117 - also, reviewed below. ref SDS 0 7G7K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A52119 -  ..
A52120 - How does preference for printed material align with applications for a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
A52121 - "paperless" office?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
A52122 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A52123 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A52124 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A52125 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A52126 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A52127 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A522 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Help Build Bridge for Transformation from IT to New Way of Working a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Cultural Inertia Resists Improvement Shown by Record on 950123 Where                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Bridge to Culture of Knowledge Research Study Develop Evidence Showin                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Help Dave Asked to Contribute on Building Bridge for Transformation R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Snowden, Dave Objects to Study Learning a New Way of Working Wants to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
A907 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A90801 -  ..
A90802 - Help Building a Bridge for Transformation to New Way Working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
A90803 - 
A90804 - Rod's letter to Dave continues....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A90805 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A90806 -    a.  That is why your ideas on knowledge as "story" and as "process"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
A90807 -        reviewed on 020608, ref SDS 49 LX6H, caught my attention.  I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
A90808 -        would only add that there is a lot of work to do building a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A90809 -        bridge between where we are today using IT, and what can be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A90810 -        accomplished by transformation to a new world order of KM,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
A90811 -        ref DIT 1 XZ7J, which requires allocating prioity of resources,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
A90812 -        especially time to study what works, per above. ref SDS 0 TY54                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A90814 -         ..
A90815 -        I thought possibly you could help. ref DIT 1 YJ8J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
A90817 -         ..
A90818 -    b.  The place where help is needed is evident from a discussion on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A90819 -        950123 that explains why PG&E dropped SDS, ref SDS 6 ZX94, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A90820 -        is the same basic reason that led USACE to drop it, in a word,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A90821 -        culture. ref DIT 1 WO8K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A90823 -         ..
A90824 -    c.  An example of culture, is the record showing that it took two                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A90825 -        years to get an assignment with USACE, ref DIT 1 XR9F, and it                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
A90826 -        took another two years to get a report saying that with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
A90827 -        "certainty" SDS saved them an additional $200K that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
A90828 -        demonstrates the value of knowledge, shown in the record on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
A90829 -        981027. ref SDS 13 7315                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
A90831 -         ..
A90832 -    d.  The link for 950123 is the only one in this letter that really                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
A90833 -        needs to be examined in order to understand the story of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A90834 -        cultural inertia that resists improvement to save time and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
A90835 -        money. ref SDS 6 7Y4I  Would be fun to at least explore if                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
A90836 -        there is common ground on tackling this issue. ref DIT 1 2Y9O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
A90837 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A90838 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A90839 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A90840 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A90841 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A90842 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
A909 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Snowden, Dave Quickplace Cited as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
Knowledge Management Program Used at IBM for Collaboration on the Int                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC04 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AC0501 -  ..
AC0502 - IBM Lotus Team Workplace (Quickplace)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0503 - Quickplace Name Changed to Team Workplace                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AC0504 - 
AC0505 - Quickplace cited by Dave Snowden today as KM program used at IBM, per                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0506 - above, ref SDS 0 LW3K, is explained on the Internet.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AC0507 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0508 -$first                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0510 -     ..
AC0511 -    IBM Lotus software is currently transitioning many of its products                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0512 -    to simpler, descriptive names designed to help make them more                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AC0513 -    easily recognizable to customers.  As part of this transition,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AC0514 -    Lotus QuickPlace will be named Lotus Team Workplace, to represent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0515 -    the core functionality of the product. For more information on this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0516 -    renaming project, please visit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0518 -     ..
AC0519 -    IBM Lotus Team Workplace (Quickplace 3) is the Web-based solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0520 -    for creating team workspaces for collaboration.  With IBM Lotus                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0521 -    Team Workplace, companies give users a way to securely work with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0522 -    colleagues, suppliers, partners and customers.  IBM Lotus Team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AC0523 -    Workplace provides teams with workspaces where they can reach                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AC0524 -    consensus through discussions, collaborate on documents and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AC0525 -    coordinate plans, tasks and resources.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AC0527 -  ..
AC0528 - How does the "workspace" improve productivity from the workspace used                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0529 - by managers, engineers, sales people and support staff to build the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0530 - pyramids, the Brooklyn Bridge, the Empire State Building, the Eiffel                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0531 - Tower, and the Hoover Dam?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AC0533 -  ..
AC0534 - Another location on the web says....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0535 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0536 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AC0538 -     ..
AC0539 -    Instant, Secure Team Workspaces for the Web IBM Lotus Team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AC0540 -    Workplace is a Web-based collaborative team workspace. IBM Lotus                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0541 -    Team Workplace integrates an enterprise's with existing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AC0542 -    applications, such as Lotus Notes 6 and Notes R5, Lotus Sametime                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0543 -    and Microsoft Office XP to help users schedule meetings, manage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0544 -    tasks, communicate in realtime, present ideas and create and edit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0545 -    documents using familiar tools.  IBM Lotus Team Workplace is a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AC0546 -    self-service application so once administrators install the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AC0547 -    software on the server, users can take responsibility for creating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0548 -    a new team workspace and managing users for the workspace.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AC0550 -     ..
AC0551 -    IBM Lotus Team Workplace has the customization capabilities that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0552 -    allow companies to maximize their investment in Web applications.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0553 -    Web designers and developers can customize the look and features of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0554 -    IBM Lotus Team Workplace to fit either horizontal or an industry                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0555 -    segment's specific requirements.  Changes to the look and functions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0556 -    of multiple IBM Lotus Team Workplace can be propagated                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AC0557 -    simulateously through centralized administration and template                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AC0558 -    designs. A IBM Lotus Team Workplace can also be integrated in a Web                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0559 -    portal using the IBM Lotus Team Workplace Java/XML API.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AC0560 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0562 -     ..
AC0563 -    Find Information Quickly Enabled by Quickplace/Team Workplace                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AC0564 -    
AC0565 -    IBM Lotus Team Workplace's design allows team members to find                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AC0566 -    information quickly by giving them the ability to search across all                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0567 -    the "Places" they have membership in as well as search within a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0568 -    single "Place." Unlike most Web applications, team members can also                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0569 -    bring information with them "off-line" when they disconnect from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0570 -    the network using Domino Off-Line Services.  Administrators can                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0571 -    make use of existing of directories and manage multiple servers and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0572 -    clusters from a single console.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0574 -  ..
AC0575 - IBM's efforts to help people find information quickly demonstrates                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0576 - evident marketable demand for SDS mechanisms that enable amazing memory                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AC0577 - for finding information, noted by Eric Armstrong on 010916.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AC0578 - ref SDS 38 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0580 -  ..
AC0581 - How does Quickplace enable people to expand span of attention in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AC0582 - order to figure out what information to find and where to search?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AC0584 -  ..
AC0585 - Product specifications are at.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0586 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0587 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0588 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0589 -    Features and Benefits                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AC0590 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0591 -    "My Places." Provide a central, personalized listing of all team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0592 -    workspaces to which the "Member "belongs, simplifying viewing,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AC0593 -    finding and moving from one "Place" to another.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0595 -     ..
AC0596 -    Advanced Search. Search across all the team workspaces within an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0597 -    enterprise or scope the search to a single team workspace and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AC0598 -    "Rooms " and "Folders "within.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AC0600 -  ..
AC0601 - On 010916 Eric Armstrong reported that finding information is difficult                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AC0602 - using popular programs. ref SDS 39 KA6H  On 011003 Eric disclosed that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AC0603 - productivity is paralyzed. ref SDS 40 EC5N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AC0605 -      ..
AC0606 -     Lotus Sametime Integration. Increase productivity by adding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0607 -     presence awareness, IM (instant messaging) and Web conferencing to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0608 -     any Place - see Member availability, initiate IM, or schedule or                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0609 -     launch a Web conference.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AC0610 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0611 -        [On 030206 Morris advised that Netmeeting has some of this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0612 -        support and it has improved productivity of meetings at Intel.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0613 -        ref SDS 67 A08J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AC0615 -      ..
AC0616 -     Team Calendar. Keep track of shared calendar events created in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0617 -     team workspace using IBM Lotus Notes or Microsoft Outlook.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AC0619 -  ..
AC0620 - On 020820 Ray Ozzi, inventor of Lotus Notes reported people feel pain                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0621 - using popular programs for information management. ref SDS 57 Q99G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AC0623 -      ..
AC0624 -     Personalize & Customize. Easily adapt a team workspace or fully                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AC0625 -     customize to address a vertical or horizontal business process.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0627 -      ..
AC0628 -     Collaborate in Context. Embed team collaboration in any Web-based                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0629 -     application, Web site or portal. Growing a business requires quick                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0630 -     response to challenges and opportunities. Clear communication,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0631 -     effective collaboration and seamless coordination with customers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0632 -     and business partners is a must.  Focus on bottom line results,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0633 -     sustain a leadership position and reach across geographic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AC0634 -     boundaries by bringing colleagues within the enterprise together                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0635 -     with suppliers, partners and customers --all without giving away                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0636 -     the keys to the kingdom.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AC0637 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0639 -  ..
AC0640 - How does Quickplace support "clear communication" and "effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AC0641 - collaboration" to expand span of attention and maintain alignment in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0642 - order to avoid meaning drift, described in POIMS, ref OF 2 IE6L, that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AC0643 - solves the problem of continual bumbling described in NWO? ref OF 7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AC0644 - 4077                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0646 -      ..
AC0647 -     Furthermore, do this without making a sea-change investment in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0648 -     information technology infrastructure and staffing.  With IBM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AC0649 -     Lotus QuickPlace, facilitate instant decision making, collaborate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0650 -     on documents, reach consensus through discussion, and coordinate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0651 -     plans, tasks and resources.  The flexibility inherent in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AC0652 -     QuickPlace allows companies to meet current and evolving business                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AC0653 -     requirements. Teams of users company-wide can easily create                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0654 -     out-of-the box team workspaces. Or developers can deeply customize                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AC0655 -     any one or a number of "Places " to address an industry-or                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AC0656 -     business process-specific requirement, such as managing mergers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AC0657 -     and acquisitions, product life-cycles and automated RFP (Request                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AC0658 -     for Proposal).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AC0659 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0660 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0661 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC0662 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AC07 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Snowden, Dave Lists Sametime as a Knowledge Management Program at IBM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Knowledge Management Program at IBM Listed by Dave Snowden                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
Same Time Used at IBM for KM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AG05 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AG0601 -  ..
AG0602 - Lotus Notes Not Required for Sametime Runs in Browser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AG0603 - Collaboration Instant Messaging Improves Email Virtual Meetings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AG0604 - Virtual Meetings Paperless Office Conflicts with Printed Material                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0605 - Sametime Knowledge Management Program Used at IBM for Collaboration                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AG0606 - 
AG0607 - There is a user's guide for Sametime at....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AG0608 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0609 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AG0611 -  ..
AG0612 - Sametime is explained on the Internet.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AG0613 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0614 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0616 -      ..
AG0617 -     Lotus Sametime is real-time collaboration software -- with online                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0618 -     awareness, instant messaging, application sharing and virtual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AG0619 -     meetings.  Lotus Sametime helps your organization be more                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AG0620 -     responsive and more efficient by allowing your employees,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AG0621 -     customers, partners, and suppliers to easily interact with one                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0622 -     another in real-time.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AG0623 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0624 -        [On 020922 Dave reports Sametime improves management at IBM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AG0625 -        better than structured programs he has encountered. ref SDS 64                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AG0626 -        TG4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AG0628 -      ..
AG0629 -     Real-time collaboration is a natural extension to e-mail. It's not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AG0630 -     just about chat; it's about using the Web to improve customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AG0631 -     service, reduce travel costs, and create communities among your                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AG0632 -     employees, customers, partners, and suppliers.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0634 -  ..
AG0635 - Collaboration, application sharing and instant messaging support is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AG0636 - similar to Netmeeting that is available with Microsoft Windows, shown                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0637 - by the record on 020110. ref SDS 44 5H4G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AG0638 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0639 -         [On 030206 Morris Jones gave an example of how these features                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AG0640 -         empower people to communicate and do other tasks during                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0641 -         meetings. ref SDS 67 A08J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AG0643 -          ..
AG0644 -         [On 030206 Morris reports that software programs like                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AG0645 -         Netmeeting for collaboration, application sharing and instant                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0646 -         messaging do not address issues supported by SDS. ref SDS 67                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AG0647 -         NH84                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AG0649 -  ..
AG0650 - Another location shows Sametime and Teamroom support audio/vido                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0651 - transmission of meetings using a computer.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AG0652 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0653 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AG0655 -      ..
AG0656 -     If your version of Sametime includes computer audio and video, you                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AG0657 -     can talk to your colleagues during an online meeting just as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AG0658 -     though you were seeing them face to face.  Before you attend your                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0659 -     first audio/video meeting, follow these tips to ensure that your                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AG0660 -     meeting is successful:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AG0662 -  ..
AG0663 - How does this differ from Quickplace, which seems to offer similar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0664 - support, per above, ref SDS 0 1H5I, and is cited by Dave Snowden as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AG0665 - technology used by IBM for KM. ref SDS 0 LW3K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AG0666 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0667 -     [On 030206 Morris advised that Netmeeting has some of this support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AG0668 -     and it has improved productivity of meetings at Intel. ref SDS 67                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AG0669 -     A08J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AG0671 -  ..
AG0672 - Another website at....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AG0673 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0674 - unique                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AG0675 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0676 - ...says in part....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AG0677 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0678 -     Automatic document conversion for whiteboard                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AG0680 -      ..
AG0681 -     With a new... component... called Lotus Sametime Conversion                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0682 -     Services, it is no longer necessary to preprocess most meeting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0683 -     attachments. Once the administrator configures your Sametime                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AG0684 -     server to communicate with a Windows system running Sametime                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AG0685 -     Conversion Services, meeting attachments are automatically                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AG0686 -     converted for display in the meeting whiteboard.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AG0688 -  ..
AG0689 - How does Sametime support for "virtual" meetings improve productivity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AG0690 - of meetings, cited on 940114 as the weakest part of management?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0691 - ref SDS 3 2290  On 960205 factors that reduce meeting productivity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AG0692 - are listed. ref SDS 8 5902                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AG0693 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0694 -     Virtual meetings sound like a part of the virtual office, also                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AG0695 -     called a "paperless" office, reviewed on 980613. ref SDS 12 0526                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AG0696 -     Sametime support for attaching "documents" appears to contemplate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0697 -     using computer files.  How doe this fit with cultural resistance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AG0698 -     to transformation from printed paper, cited by Dave Snowden                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0699 -     above? ref SDS 0 UN6H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AG0700 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0701 -        [On 030206 Morris advised that Netmeeting has some of this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0702 -        support and it has improved productivity of meetings at Intel.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0703 -        ref SDS 67 A08J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AG0705 -  ..
AG0706 - On 020822 Ray Ozzi, who is credited with inventing Lotus Notes,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0707 - reports being inundated with complaints from people feeling pain using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AG0708 - Lotus Notes. ref SDS 57 Q99G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0710 -  ..
AG0711 - IBM continues....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AG0712 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0713 -    Whether the goal is to present a new program to a field sales                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AG0714 -    force, brainstorm with partners about a new product design or offer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AG0715 -    live assistance to Web customers, Sametime for iSeries delivers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0716 -    real-time collaboration today. You don't need to use Lotus Notes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AG0717 -    for e-mail or even have a Notes client to use Sametime, all you                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0718 -    need is your web browser!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AG0720 -     ..
AG0721 -    iSeries is an ideal platform for Sametime collaboration -- with an                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0722 -    easy-to-manage infrastructure and low total cost of ownership.  It                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0723 -    shields the typical business user from worries about technical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AG0724 -    issues. The unique integrated architecture of iSeries delivers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AG0725 -    proven reliability, high availability and powerful single-footprint                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AG0726 -    salability to mid-market companies, so you can focus on your                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0727 -    business rather than technology.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AG0729 -  ..
AG0730 - Would like to see some work product showing the people who developed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AG0731 - and sell Sametime are using it for "collaboration," in light of Ray                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AG0732 - Ozzie's report on 020822 that people are feeling pain using Lotus                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AG0733 - Notes, and proposing Groove as a remedy. ref SDS 57 Q99G  The Sametime                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AG0734 - User's Guide indicates full-time support is required...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AG0735 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0736 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AG0737 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0738 - ...which is shown below, ref SDS 0 647M  This makes wide-spread use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AG0739 - solely to support meetings challenging, and so limits usefulness and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AG0740 - cost savings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AG0742 -  ..
AG0743 - SDS also requires support, however, SDS has broader application like                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AG0744 - the alphabet to plan, perform and report on everything, shown by the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AG0745 - letter on 020708, cited earlier today, ref SDS 0 TG4J, rather than                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AG0746 - merely meetings and collaboration supported by Sametime and Teamroom.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AG0747 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0748 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0749 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0750 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG0751 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AG08 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Snowden, Dave Lists Sametime as a Knowledge Management Program at IBM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Knowledge Management Program at IBM Listed by Dave Snowden                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
SameTime Used at IBM for KM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
Teamroom Use Team Leaders Team Facilitators to Run Sametime and Teamr                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AK06 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AK0701 -  ..
AK0702 - Facilitator Like Com Manager Implements Teamroom with Team Leader                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AK0703 - Lotus Notes Not Required for Sametime Runs in Windows Browser                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AK0704 - Collaboration is Instant Messaging that Improves Email                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AK0705 - Teamroom Knowledge Management Program Used at IBM for Collaboration                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AK0706 - 
AK0707 - Teamroom is explained on the Internet.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AK0708 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0709 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AK0710 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0711 - part of Sametime since it is described in the Sametime User's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AK0712 - Guide, and says in part....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AK0713 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0714 -    Every TeamRoom includes a team leader and a team facilitator.  The                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AK0715 -    team leader is responsible for organizing the team, defining team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AK0716 -    objectives, and making sure that the objectives are met. The team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AK0717 -    facilitator maintains the TeamRoom by creating and updating the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AK0718 -    TeamRoom information.  By default, the person who creates the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AK0719 -    TeamRoom is both the team leader and the team facilitator. As the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AK0720 -    leader/facilitator, you can use the TeamRoom Setup options to enter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AK0721 -    information about the TeamRoom, such as the project name and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0722 -    objective.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AK0723 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0724 -        [On 020922 Dave reports that Sametime improves management at                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AK0725 -        IBM better than structured programs he has encountered.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AK0726 -        ref SDS 64 TG4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AK0728 -  ..
AK0729 - Facilitator sounds like a technical support person who is fluent with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AK0730 - Teamroom?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AK0731 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0732 -     Seems to be a similar role to Communication Manager, as explained                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AK0733 -     in NWO, ref OF 9 6369, except limited to meetings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AK0735 -  ..
AK0736 - How do IBM Lotus Notes products and technologies enable a "team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0737 - leader" to "make sure objectives are met"?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AK0739 -  ..
AK0740 - How are objectives identified and managed in light of challenge cited                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AK0741 - on 970116 explaining "fractionalized subjects"? ref SDS 10 3109                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AK0743 -  ..
AK0744 - IBM continues explaining Teamroom....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AK0746 -     ..
AK0747 -    You can use the TeamRoom Setup to define a new leader and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AK0748 -    facilitator.  However, the person who creates the TeamRoom is the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AK0749 -    only one who can view the leader/facilitator options.  If you enter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AK0750 -    a new name as the leader or facilitator, you must use Notes to give                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AK0751 -    that person access to the leader/facilitator options. It is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AK0752 -    recommended that the person who creates the TeamRoom also                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
AK0753 -    facilitates and leads the TeamRoom.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AK0755 -  ..
AK0756 - Is there an example of Lou Gerstner viewing the leader/facilitator                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AK0757 - options to run a meeting?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AK0759 -  ..
AK0760 - How is information from a meeting integrated into the record of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0761 - organizational memory and work flow for discussions that occur before                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AK0762 - and after the meeting?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AK0764 -  ..
AK0765 - Possible weakness of IBM's architecture for management support is the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AK0766 - multitude of software programs and consequently the range of skills to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AK0767 - learn and maintain mastery in order to get things done.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AK0768 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0769 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0770 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK0771 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AK08 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Categories Developed by Team Leader and Team Facilitator for Teamroom                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AN03 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AN0401 -  ..
AN0402 - Categories Weak Solution to Managing Documents in Context                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AN0403 - Meeting Facilitator Runs Teamroom Similar to Communication Manager                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AN0404 - 
AN0405 - Teamroom seems to support categorizing documents.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AN0406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0407 -    The team leader is responsible for organizing the team, defining                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AN0408 -    team objectives, and making sure that the objectives are met.  The                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AN0409 -    leader might also work with the facilitator to be sure the TeamRoom                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0410 -    is set up according to the needs of the project.  The leader should                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0411 -    be familiar with the information that team members can enter in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0412 -    TeamRoom (such as the categories and document types they can use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AN0413 -    for team documents).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AN0415 -  ..
AN0416 - Teamroom discusses entering categories....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AN0417 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0418 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
AN0420 -     ..
AN0421 -    Team members can use categories to organize the documents that they                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0422 -    create in the TeamRoom. For example, a Marketing team might use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AN0423 -    categories such as Sales Ideas, Customer Requests, and Public                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AN0424 -    Relations.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AN0426 -  ..
AN0427 - This sounds like procedures to organize documents using meta data                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AN0428 - methodology that failed at a major law firm based on the category of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AN0429 - "fax", reported on 960406. ref SDS 9 0218                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0431 -  ..
AN0432 - It only takes a little experience to discover that key word categories                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0433 - are not effective because a document necessarily covers many subjects,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0434 - which can be expressed as "alternate views" about the meaning of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AN0435 - information based on context.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AN0436 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0437 -        [On 021031 Sergy Brin cites research showing meta data methods                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AN0438 -        to organize information on computers have failed, so people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AN0439 -        have given up on this method. ref SDS 65 VX4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AN0441 -  ..
AN0442 - Sametime User's Guide continues....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AN0443 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0444 -    When creating a new document in the TeamRoom, a team member can                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AN0445 -    choose the appropriate category for the document.  Team members can                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0446 -    then view documents according to category by clicking By Category                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AN0447 -    on the left side of the TeamRoom.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AN0449 -     ..
AN0450 -    To enter categories:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
AN0451 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0452 -      1.  Click Categories on the left side of the TeamRoom Setup                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AN0453 -          frame.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0455 -           ..
AN0456 -      2.  Enter the appropriate categories in the text box. Press Enter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0457 -          or type a semicolon (;) to separate entries as you type them.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0459 -           ..
AN0460 -      3.  Click "Save & Close."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AN0462 -  ..
AN0463 - Teamroom recognizes that categories are a complex subject that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AN0464 - requires maintenance....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
AN0465 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0466 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AN0467 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0468 -    Mapping Categories                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AN0470 -     ..
AN0471 -    During a project, the way you and other team members need to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0472 -    organize information might change. If you have changed the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AN0473 -    categories in your TeamRoom (using the Entering Categories                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AN0474 -    procedure during TeamRoom Setup), click Map Categories on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AN0475 -    Leader/Facilitator Options menu to replace obsolete categories with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0476 -    current categories. (You must save any changes you have made to the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0477 -    TeamRoom Setup before mapping categories.)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AN0479 -  ..
AN0480 - Performing these tasks takes specialized tools in SDS and skills honed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0481 - from experience using SDS to make categorizing effective, beginning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AN0482 - with the proposition that documents don't have a category, but rather                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AN0483 - have several hundred in order to be effective.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AN0485 -  ..
AN0486 - Applying these capabilities to meetings without applying them to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AN0487 - everything else, as SDS does illustrated by the list in the letter on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AN0488 - 020708, which was sent to Dave this morning, per above, ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AN0489 - TG4J, does not improve effectiveness of people nor the usefulness of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
AN0490 - meetings, nor the productivity of organizations because meetings,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AN0491 - people and organizations require background and follow up that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
AN0492 - constructs organizational memory connected into a web of intelligence.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0493 - SDS is a stronger solution because it is a general intelligence                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0494 - support tool, rather than something for meetings alone. In other words                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
AN0495 - before a meeting, there is a lot of activity reported in the record                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
AN0496 - that requires analysis in order to have an effective meeting.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
AN0498 -  ..
AN0499 - Quickplace, Sametime and Teamroom can be effective for providing a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AN0500 - secure intranet environment, and using audio visual hookups if people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AN0501 - want to work in that manner. ref SDS 0 WR59  Trying to use a Chat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
AN0502 - mechanism where people carry on a dialog by typing is even less                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0503 - effective than conducting a multi-person conference call because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
AN0504 - spontaneity and observing reactions are more difficult than in normal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
AN0505 - face-to-face discussions.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AN0507 -         ..
AN0508 -        [On 021031 Sergy Brin cites research showing meta data methods                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
AN0509 -        to organize information on computers have failed, so people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
AN0510 -        have given up on this method. ref SDS 65 VX4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
AN0511 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0512 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0513 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0514 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0515 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0516 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0517 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0518 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0519 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN0520 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
AN06 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
Distribution. . . . See "CONTACTS"