THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: February 8, 2000 01:31 AM Tuesday; Rod Welch

Developing core design for knowledge management capability.

1...Summary/Objective
2...Core Capability Threshold Objective of Knowledge Space - DKR
3...Objectives for Core Capability: Intelligence, Plan, Perform, Report
4...Planning Team Define Objectives, Scope, WBS, Assignments
....Personal and Organizational Integrated Management Support - POIMS
5...Eric asks what the core of a KM system should do?
6...Webmail Delivers Intelligence Anytime Anywhere on Internet
7...Intelligence Core Capability Augments Human Capabilities
8...Fear of Responsiblity and Accountability from Knowledge May Disipate
9...People Get Used to Power of Knowledge Connections Leverage Intellect
10...Alliance for Development Knowledge Tools, Mincui Sodas Laboratory


..............
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CONTACTS 
0201 - Minciu Sodas Laboratory
020101 - Mr. Andrius Kulikauskas, Ph.D.; Director

SUBJECTS
Core Capability of DKR, Engine of Knowledge
Books Have Information Knowledge is Connections of Information in Boo
Webmail Content Strengthened on Internet SDS Innovation Anytime Anywh
Webmail Enhances Collaboration Enterprise Adds Value to Internet by A
Webmail Alignment Link Original Sources Aids Understanding Context, D

4707 -
4707 -    ..
4708 - Summary/Objective
4709 -
470901 - Follow up ref SDS 66 0001, ref SDS 65 0001.
470902 -
470903 - Eric Armstrong today returned to design issue of developing the core
470904 - capability for a knowledge management system. ref SDS 0 8960
470906 -  ..
470907 - Submitted ref DIT 2 0001 suggesting "intelligence" should be the
470908 - driving force, per below. ref SDS 0 1900
470909 -
470910 -     [On 000210 Eric submits design for doc management. ref SDS 67
470911 -     2993]
470912 -
470913 -     [On 000212 Eric proposes innovation of continuous information
470914 -     stream, but does not cite the Welch letter. ref SDS 68 9790
470916 -      ..
470917 -     [On 000306 this record listed as resource for Colloquium at
470918 -     Stanford. ref SDS 73 2484
470920 -      ..
470921 -     [On 000615 OHS/DKR team at SRI deferred further work on KM because
470922 -     there is not enough knowledge about knowledge. ref SDS 80 6271
470924 -      ..
470925 -     [On 010221 Jack Park plans contect layer as core engine of OHS
470926 -     system. ref SDS 84 EM6G
470928 -  ..
470929 - Sent a second letter to the president of a company that has a web site
470930 - explaining work to develop technology for enhancing thinking, which is
470931 - the essence of POIMS, SDS and Com Metrics.
470932 -
470933 -
470935 -  ..
4710 -
4711 -
4712 - Progress
4713 -
471301 - Core Capability Threshold Objective of Knowledge Space - DKR
471302 - Objectives for Core Capability: Intelligence, Plan, Perform, Report
471303 - Planning Team Define Objectives, Scope, WBS, Assignments
471304 -
471305 - Follow up ref SDS 63 8960.
471306 -
471307 - Eric Armstrong submitted ref DRT 1 0001 explaining the need to set
471308 - clear functional objectives for knowledge management to guide the
471309 - design of a useful DKR system. ref DRT 1 7446
471311 -  ..
471312 - This aligns with Eric's initial query reported on 000120 asking for
471313 - ideas. ref SDS 60 3002  At that time, the need to define knowledge and
471314 - intelligence were cited. ref SDS 60 5063
471315 -
471316 -     [On 000324 project launch meeting does address need to define
471317 -     knowledge and management. ref SDS 74 2808
471319 -  ..
471320 - Eric has thought about the "core" of the system, and notes that the
471321 - key to open source program development proposed on 000120, ref SDS 60
471322 - 2688, is to hack a nucleus that can be used right away. After that,
471323 - the system can grow by leaps and bounds. ref DRT 1 0950
471325 -  ..
471326 - This supplements the development path proposed on 000129. ref SDS 64
471327 - 3622
471328 -
471329 -     [On 000218 Dick Karpinski supports open source development model.
471330 -     ref SDS 69 0867]
471331 -
471332 -     [On 0000227 Eric explains scope of capability. ref SDS 71 1248]
471334 -      ..
471335 -     [On 000306 this record listed as resource for Colloquium at
471336 -     Stanford. ref SDS 73 2484
471337 -
471339 -  ..
471340 - Eric asks how to integrate email and hyperdocuments? ref DRT 1 0988
471341 -
471342 -   This reflects doc management work on...
471343 -
471344 -      000120 Eric proposes combining Email and OHS. ref SDS 60 3871
471345 -      000124 by Jeff Miller. ref SDS 61 3867
471346 -      000124 by Eric. ref SDS 61 4736
471347 -      000125 Eric's design outline doc-email sys. ref SDS 63 3867
471348 -      000129 Eric's design outline XML Editor. ref SDS 64 3383
471350 -  ..
471351 - Eric suggests eliminating separation between email folders and file
471352 - folders.  It should be possible to mail a hierarchical document,
471353 - receive responses to sections of it, traverse as-yet-unread responses,
471354 - create a new version, and mail that. ref DRT 1 1080
471355 -
471356 -       [On 000210 Eric submits detailed spec for OHS and Email doc
471357 -       management system. ref SDS 67 2993]
471359 -        ..
471360 -       [On 000326 Traction may integrate email and hyperdocuments.
471361 -       ref SDS 75 5877
471362 -
471364 -     ..
471365 -    Personal and Organizational Integrated Management Support - POIMS
471366 -
471367 -    It seems axiomatic that a means is needed to always separate
471368 -    personal reasoning from group reasoning.  We will always need a
471369 -    personal data base that draws from others, in order to avoid having
471370 -    the underlying reasoning from being stripped of support by changes
471371 -    made by others.
471372 -
471373 -       [On 000305 Xanadu proposes a single address for everything,
471374 -       which seems to conflict with POIMS. ref SDS 72 7733
471376 -     ..
471377 -    This is the essence of the POIMS concept for Personal and
471378 -    Organizational Integrated Management. ref OF 1 1054
471379 -
471381 -  ..
471382 - Eric asks what the core of a KM system should do?
471383 - ref DRT 1 3854
471384 -
471385 -     [On 0000227 Eric explains scope of capability. ref SDS 71 1248]
471386 -
471387 - On 910418 Dave Vannier reported in an article published by Byte that
471388 - the core capability Intel needs is to combine scheduling with
471389 - information about daily management so that planning and reporting work
471390 - together to get things done. ref SDS 4 2744  This approximates the
471391 - capability of SDS explained in POIMS for automated integration of time
471392 - and information to produce knowledge and ideas. ref OF 1 1298
471393 -
471394 -     [On 010315 classical rhetoric identified context based on time,
471395 -     i.e., past, present, future. ref SDS 85 C24O
471397 -  ..
471398 - On 950803 objectives of SDS Windows application, started by Morris, is
471399 - core capability for management. ref SDS 13 0001
471401 -  ..
471402 - On 950927 discussed Intel's progress accomplishing its goal for using
471403 - technology to improve management. ref SDS 15 8943  Dave reported that
471404 - Intel was unable to accomplish this objective, and so reverted to
471405 - conventional management methods. ref SDS 15 7732
471407 -  ..
471408 - Now Doug Engelbart, Eric and others want to accomplish Intel's goal
471409 - through a Dynamic Knowledge Repository, as set out in discussion with
471410 - Doug on 991222. ref SDS 58 1140  On 000120 Eric proposed a
471411 - hyperdocument email system, ref SDS 60 3871, but also asked what a
471412 - system would look like that improves knowledge management, ref SDS 60
471413 - 3002, reflecting Doug's challenge, also, on 991222, to develop a new
471414 - way of thinking and working. ref SDS 58 3696
471416 -  ..
471417 - Since document management is a small part of daily life, that
471418 - capability will not improve performance of people and organizations
471419 - very much.
471421 -  ..
471422 - This leads to the proposition...
471423 -
471425 -  ..
471426 - Webmail Delivers Intelligence Anytime Anywhere on Internet
471427 - Intelligence Core Capability Augments Human Capabilities
471428 -
471429 - On 971027 SDS capability was ported to the Internet that enables
471430 - webmail, ref SDS 24 9999, to deliver intelligence anytime anywhere
471431 - that improves productivity by using a paperless/virutal office.
471432 - ref SDS 24 3636
471434 -  ..
471435 - Submitted ref DIT 2 0001 suggesting "intelligence," ref OF 1 0561
471436 - should be the engine of knowledge management, based on enhancing the
471437 - alphabet as the core knowledge system explained in the record on
471438 - 000120, ref SDS 60 2546, which was submitted to the Colloquium by my
471439 - letter. ref DIP 1 0001
471441 -  ..
471442 - Cited explanation of the alphabet as core knowledge management system,
471443 - and the opportunity to move from a paradigm of knowledge in books to a
471444 - concept of Knowledge Space, ref DIT 2 4004, from record on 991108.
471445 - ref SDS 55 5628
471446 -
471447 -      [On 000210 Eric submits ideas for webmail using XML to improve
471448 -      email on the Internet. ref SDS 67 0001
471450 -       ..
471451 -      [On 000326 Doug Engelbart submits notice about Traction that uses
471452 -      a web journal that may be similar to webmail. ref SDS 75 0001
471454 -       ..
471455 -      [On 000405 Doug Engelbart calls for addressability in email that
471456 -      is enabled by SDS using webmail. ref SDS 76 2484
471458 -       ..
471459 -      [On 000629 explained knowledge is the connections of information
471460 -      in books with experience in the human mind. ref SDS 81 6934
471462 -       ..
471463 -      [On 001027 Paul Fernhout makes similar point. ref SDS 82 565O
471465 -  ..
471466 - Explained again that AI model is not productive, ref DIT 2 3920, from
471467 - analysis on 000120, ref SDS 60 4410, and that a good way to make
471468 - progress is to use "computer aided thinking," from the record on
471469 - 000125, ref SDS 63 3008, to support the plan, perform, report process,
471470 - ref DIT 2 4004, in POIMS, ref OF 1 6649, which was previously
471471 - explained in  the record on 000120. ref SDS 60 1250
471473 -  ..
471474 - Explain Knowledge Space, ref DIT 2 1755, as a continuous information
471475 - stream, ref OF 1 1107, that improves traditional practice using
471476 - "documents." ref OF 1 1850
471477 -
471478 -       [On 000212 Eric proposes innovation of continuous information
471479 -       stream; does not cite Welch letter. ref SDS 68 9790
471481 -        ..
471482 -       [On 000423 Eric proposes purpose of DKR is to augment human
471483 -       intelligence, ref SDS 78 5933, summarizing earlier explanation
471484 -       on 000422 that the DKR is...
471485 -
471486 -           An interactive tool for discussion and deliberation that
471487 -           records the decisions and their rationales in way that
471488 -           allows the knowledge gained in the process to be applied to
471489 -           future projects. ref SDS 77 5933
471490 -
471491 -       ...which aligns fairly well with SDS and POIMS.  However, the
471492 -       explanation on 000423 of what is going to be produced that
471493 -       augments intelligence, returns to the notion of email and web
471494 -       documents, ref SDS 78 5943, which is only a small part of human
471495 -       experience that is applied to future efforts.
471497 -        ..
471498 -       [On 000518 DKR meeting at SRI professor Mary Keeler presented
471499 -       ideas that support Knowledge Space, which was developed in the
471500 -       record of the meeting. ref SDS 79 5555
471502 -        ..
471503 -       [On 001130 team beginning to recognize that documents must be
471504 -       replaced as core of KM. ref SDS 83 5350
471506 -  ..
471507 - Cite opportunity to solve meaning drift, ref DIT 2 1755, from
471508 - explanation in NWO paper, ref OF 2 9449, and connected to preventing
471509 - failure of "big projects" Dick Karpinski discussed on 000125.
471510 - ref SDS 63 8960
471511 -
471512 -      Medical mistakes letter, ref DIP 6 0001, on 990924. ref SDS 51
471513 -      0001
471515 -       ..
471516 -      Mars probe crash reported 991001. ref SDS 52 0001
471518 -       ..
471519 -      Communication causes endless argument, reported 950228,
471520 -      ref SDS 7 1994, frustrations requiring psychologists, reported
471521 -      on 951101. ref SDS 16 5500
471523 -       ..
471524 -      People waste 70% of the day in unproductive meetings, reported on
471525 -      960205. ref SDS 18 5222
471526 -
471527 -
471528 -
471529 -
471530 -
471531 -
471532 -
4716 -

SUBJECTS
New Way Working Thinking SDS Paperless Office Virtual Office
Intelligence Added to Management is Fun and Effective
Overwhelming Complexity Connected Environment OHS/DKR Boggles Mind
Connections Augment Intelligence Don't Boggle Mind with SDS People Ge
Reengineer Management Com Manager Adds Intelligence to Information Im
Knowledge People Get Used to Power of Connections Augment Intelligenc
Existing Staff Learn to Accept Com Manager Role Depend on Getting Com
People Will Object to Links Despite Benefits of Intelligence in a Con
Responsiblity Enabled by Links Brings Exposure that Causes Fear of Ac
People Get Used to More Complex Overcome Resistance to Organizational
Armstrong, Eric Pandora's Box Complexity Overwhelms People
Links Boggle the Mind 2-tier Architecture of Conscious and Subconsci

7714 -
771501 -  ..
771502 - Fear of Responsiblity and Accountability from Knowledge May Disipate
771503 - People Get Used to Power of Knowledge Connections Leverage Intellect
771504 -
771505 - Follow up ref SDS 63 3975, ref SDS 60 2856.
771506 -
771507 - Eric's concern on 000125 that adding connections to the record for
771508 - better accuracy and access "boggles" the mind, ref SDS 63 3975, was
771509 - reviewed in a letter, ref DIT 2 1150, submitted to the OHS/DKR team on
771510 - 000120. ref SDS 60 2856  It reflects the issue of scale set out in
771511 - Doug Engelbart's 1992 paper on Groupware reviewed on 991222.
771512 - ref SDS 58 1596  Dave Bouncristiani at Thelin, Priest and Reid raised
771513 - the same concern on 990419 about using links to enable clear, concise,
771514 - complete communication. ref SDS 38 2601  When SDS records were ported
771515 - to the web, Max Wideman noted on 980824 that people would object to
771516 - benefits of connections that enable anytime, anywhere intelligence on
771517 - the Internet. ref SDS 29 5977
771519 -  ..
771520 - Pandora's Box illustrates the dilemma caused by a 2-tier architecture
771521 - of mental processing, explained in POIMS, ref OF 1 6J4M, that imposes
771522 - a significant burden to deal with connections that comprise knowledge
771523 - at the conscious level of cognition, ref DIT 2 1150, from work on
771524 - 991108. ref SDS 55 5810
771525 -
771526 -      [On 000221 Pandora's Box illustrates knowledge management dilemma
771527 -      from complexity of managing subjects. ref SDS 70 7455]
771529 -  ..
771530 - Linking exposes complexity that is managed easily, but often
771531 - incorrectly, by parallel and rule-based processing in the subconscious
771532 - mind, ref OF 1 6J9J, and is frustrating because opening links draws
771533 - attention away from a subject of momentary interest, as occurs in
771534 - conversation. ref SDS 29 3465  Revealing latent complexity to correct
771535 - latent mistakes in daily life, including ordinary communication, that
771536 - is hidden until disaster strikes, at first seems overwhelming,
771537 - ref SDS 29 SG64, because people are not aware of mistakes caused by
771538 - overlooked subjects, but are acutely aware in the moment of feeling
771539 - overwhelmed, because, as professor Miller points out, reviewed on
771540 - 990303, people normally can only handle about seven (7) subjects in
771541 - the conscious span of attention. ref SDS 36 5328
771543 -  ..
771544 - Working directly with the complex array of connections in daily
771545 - communication, that are exposed by SDS for conscious management, leads
771546 - to complaints of unnecessary overkill, cited on 890324, ref SDS 1
771547 - WR9K, and further illustrated by the record on 950204 reporting
771548 - objections to the burden of good management, ref SDS 6 5932, to be
771549 - proactive in avoiding mistakes, as set out in POIMS. ref OF 1 1X6G
771551 -  ..
771552 - Resistance to links that increase speed checking the record and expand
771553 - span of attention to increase comprehension occurred earlier with the
771554 - rise of literacy.  Reading and writing that also "boggled the mind"
771555 - seemed unnecessary overkill that was too difficult to learn when
771556 - introduced about 3,000 years ago.  At that time, linking a lot of
771557 - little pictures to represent communication at first seemed too complex
771558 - and overwhelming to comprehend.  Yet, people eventually discovered
771559 - that after a little practice and experience, even first and second
771560 - graders can easily learn skills to interpret ordinary text assembled
771561 - with alphabet technology, which seems overwhelming when first
771562 - encountered.
771563 -
771564 -     [On 030722 followed up. ref SDS 88 443J
771566 -  ..
771567 - In the same way that people get used to faster telephones, airplanes,
771568 - trains, cars, computers and everything else, people get used to the
771569 - benefits of connections in Knowledge Space for saving time and money.
771570 - ref DIT 2 3876  Experience enables people to discover added power that
771571 - leverages intelligence when managed by SDS. As with past technologies,
771572 - per Johanna Neuman's book, Lights, Camera, War, reviewed on 960311.
771573 - ref SDS 19 9405, culture transforms to a faster paced world that
771574 - compresses time and distance, when they learn to use the tools that
771575 - harness the power, like SDS harnesses the power of organizational
771576 - memory in Knowledge Space, explained in POIMS.
771577 -
771578 -     [On 030722 example people adjust to using SDS records and
771579 -     foundational documents online rather than printing documents,
771580 -     because links more efficient form of access. ref SDS 88 443J
771582 -  ..
771583 - An example is Bill DeHart at PG&E.
771585 -  ..
771586 - Bill used SDS records for getting things done, as shown by the meeting
771587 - at PG&E on 941010. ref SDS 5 1870  Recently, Bill reported on 990909
771588 - that SDS links on the Internet save time and money by providing
771589 - context that is not avilabe from any other source. ref SDS 50 0001
771591 -  ..
771592 - Another example is Tom Keesling at USACE.
771594 -  ..
771595 - Like Bill DeHart at PG&E, Tom used SDS at USACE before the record was
771596 - ported to the Internet.  On 990505 Tom reported that judicious review
771597 - procedures developed on 990419 are effective after gaining experience.
771598 - ref SDS 40 9630
771599 -
771601 -  ..
771602 - Communication Manager transitions from IT to culture of knowledge,
771603 - eases learning curve getting used to handling more connections and
771604 - power of knowledge; supplements team adding alignment to daily
771605 - communicattion, like accountant adds alignment to daily finances.
771606 -
771607 -      [On 011029 new way working initially complex, but people get used
771608 -      to handling the power of knowledge. ref SDS 86 5E5M
771610 -       ..
771611 -      [On 011029 experiencing power for the first time when introducing
771612 -      greater command of lower levels of organic structure can be
771613 -      frightening as when the first atomic bomb was tested. ref SDS 86
771614 -      E73H
771616 -       ..
771617 -      [On 020730 Gary Johnson proposes intermediate architecture to
771618 -      help people use SDS records with connections in Knowledge Space,
771619 -      but not use SDS itself, so they can pick and choose the links
771620 -      they need at the moment. ref SDS 87 5K5O
771622 -  ..
771623 - Judicious Review procedures developed on 990419 may facilitate
771624 - adjusting to higher level of cognitive support. ref SDS 38 2320
771626 -  ..
771627 - On 980405 fear of accountability from disclosures in organizational
771628 - memory, ref SDS 28 5065, and fear of responsibility for links cited on
771629 - 991014, ref SDS 54 3066, is replaced by need for intelligence to
771630 - improve the work and getting rewarded with credit for saving time and
771631 - money. ref SDS 28 3307
771633 -  ..
771634 - Noted benefit of Doug's DKR project might be to help people get used
771635 - to the idea of adding "intelligence" to management. ref DIT 2 3876
771636 - Based on need for atittudes to change, reported on 990505. ref SDS 41
771637 - 4732, and at Intel on 990713. ref SDS 49 1767
771638 -
771639 -     [On 00210 Eric does not address this in the updated doc management
771640 -     system spec. ref SDS 68 0786]
771642 -  ..
771643 - Sent letter to Morris, pointing out Eric's letter, ref DRT 1 7446, and
771644 - suggesting that we continue work begun on 950802 for Windows SDS
771645 - program. ref SDS 12 0001
771646 -
771647 -
771648 -
771649 -
771650 -
771651 -
771652 -
771653 -
771654 -
771655 -
7717 -

SUBJECTS
Alliances on Development
Minciu Sodas

7904 -
790501 -  ..
790502 - Alliance for Development Knowledge Tools, Mincui Sodas Laboratory
790503 -
790504 - Did some research on knowledge management.
790505 -
790506 - Found a web site for...
790507 -
790509 -                        ..
790510 -                       Minciu Sodas Laboratory
790511 -
790512 -
790513 -                          http://www.ms.lt/
790514 -
790515 -
790516 - ...described as...
790517 -
790519 -               ..
790520 -              Your virtual laboratory for caring about thinking.
790521 -
790523 -  ..
790524 - Contact information information is at...
790525 -
790526 -
790527 -               http://www.ms.lt/ms/staff.html#contactus
790528 -
790530 -  ..
790531 - Scope of services is mainly consulting on idea identification and
790532 - developing implemetation planning.
790534 -  ..
790535 - Custom Programming  The Minciu Sodas laboratory helps arrange
790536 - affordable custom programming to our members.  Do you want to
790537 - integrate your personal information manager with your word processor,
790538 - database program, or HTML editor ?  Do you need to transfer data in
790539 - and out of your PIM ?  Contact us at ms@ms.lt
790541 -  ..
790542 - Got name the director, and sent ref DIT 1 0001 with a link to POIMS,
790543 - asking about forming alliances.  Linked to NWO. ref OF 2 0001
790545 -  ..
790546 - Link to explanation of...
790547 -
790548 -
790549 -                       Meaning drift. ref OF 2 9449
790550 -
790551 -                       Law, ref OF 2 2536
790553 -                        ..
790554 -                       Religion, ref OF 2 4723
790555 -
790557 -      ..
790558 -     [On 000210 received response. ref DRP 8 0001]
790559 -
790560 -
790561 -
790562 -
790563 -
790564 -
790565 -
790566 -
7906 -
Distribution. . . . See "CONTACTS"