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S U M M A R Y
DIARY: February 4, 1995 01:03 PM Saturday;
Called Morris on ideas for Communication Metrics to apply SDS.
2...Overkill Methods Like SDS Presented at Seminar in New Orleans
3...Seminar Advocated Empathic Design Process - Uses SDS Methods
4...Good Management Capture Organizational Memory Seems Like "Overkill"
5...Communication Manager - Facilitator
......POIMS Difficult to Explain
6...Expert "facilitators" do not have these tools.
7...Murphy's Law, Knowledge Creep, Cause Bumbling, Comedy of Errors
8...Knowledge Fragile People Can Align Communication for About 1 Minute
9...1 Minute Knowledge Fragile People Can't Remember to Maintain Alignment
10...What does a Communication Analyst Do?
..............The long way around is the short way there
11...Memory Aided by Intelligence from Plan, Perform, Report Process
12...Firepower Improves Analysis by Integrating Time and Information
13...Reading and Writing Foundational Literacy Skills Improved by SDS
14...Literacy Reading and Writing SDS Enable Continual Learning Skills
15...This is a lot of "firepower" to help people remember what to write, as
16...Communication Metrics Adds Power to Information
17...People believe an encyclopedia has valuable knowledge from others,
....................Ambassadors of Change
18...Managers Lack Faith
.....Gifted Scribe - Lucky, Persistent, per Edison
.....SDS Can Be Accomplished with Diligence and a Lot of Other Tools
.....Conflicts with Existing Methods - Ignorance, Fear
.....Challenge of New Technology - Perseverance
19...What's a Metric for Communication - Accurate Understanding Follow Up
20...Accuracy Powerful "Metric" for Communication Enabled by SDS Design
21...Communication Counts Most, Hard to Count with Conventional Metrics
22...Communication Metrics Data Base Report Mistakes Not Effective
23...Executives Want Reports of Mistakes for Communication Metrics
24...What's Metric Communication - Listening Accuracy Meaning Understanding
25...Communication Metrics Difficult Measure Personal Belief Understanding
26...Errors Listening Communciation Metrics Alignment Different Experience
27...Listening Communciation Metrics Alignment Errors Different Experience
28...Accuracy Communication Metrics Expand Span of Attention
29...Legal Practice Knowledge Management Organize Leverage Discovery Truth
30...Accuracy Communication Metric Weighs Evidence to Determine Truth
31...Errors Communication Metric Weigh Evidence Discovery Accuracy
32...Legal Practice Weigh Accuracy Discover Errors Communication Metric
33...Spreadsheet for Knowledge Rending Like Alphabet Builds Information
34...Linking Natural Mental Metric Construct Understanding Verify Accuracy
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0201 - Chips & Tech.
020101 - Mr. Morris E. Jones
020102 - Vice President
020103 - Advanced Products
Kerzner PM Video Conference, Design Objectives
Organizational Memory Who What When Where Why How Capturing Reporting
Good Management Define Intelligence Memory Organization Analysis Alig
Overkill Denial SDS Needed Morris Attended Management Seminar in New
5406 - ..
5407 - Summary/Objective
540801 - Follow up work ref SDS 37 0000.
540803 - Morris recently attended a seminar where experts advocated practices
540804 - enabled by SDS to analyse communication for verifying understandings.
540805 - He feels this is unnecessary overkill. ref SDS 0 GE4J We discussed
540806 - another seminar presented a few days ago on integrating cost and
540807 - schedule control, which leads to an idea for Communication Metrics,
540808 - ref SDS 0 J67M, to avoid problems when people don't listen and turn
540809 - small, inconsequential details into major crisis. ref SDS 0 SI6O
540810 - Morris suggested SDS helps facilitate meetings. ref SDS 0 3682 SDS
540811 - helps people develop organizational memory to build and maintain
540812 - shared meaning for solving the problem that remembering connections of
540813 - cause and effect is fragile. ref SDS 0 0550 Investing time to capture
540814 - the record, recommended by the seminar Morris attended, is a first
540815 - step in Com Metrics, and is supported by Covey, Drucker and others.
540816 - ref SDS 0 RT3K Capturing the record and adding "intelligence" enabled
540817 - by SDS strengthens literacy, ref SDS 0 4995, by improving memory.
540818 - ref SDS 0 7499 Ability to maintain a larger share of daily life in a
540819 - continuing record organized by context of objectives, requirements and
540820 - commitments provides a body of knowledge like a personal encyclopedia.
540821 - ref SDS 0 3994 Morris feels using SDS for good management to save
540822 - time and money takes a lot of faith because nobody else does this,
540823 - ref SDS 0 5005, similar to ancient scribes departing from traditions
540824 - of the day to rely solely on oratory, by instead writing things down
540825 - to improve memory. ref SDS 0 4365 Morris asks what is "measured" by
540826 - Communication Metrics, inviting the general question "What's a metric
540827 - for communication?" ref SDS 0 5468 Several thousand years of practice
540828 - weighing testimony offers a powerful and common place metric of
540829 - "accuracy" for communication, illustrated by Morris' experience as a
540830 - business executive. ref SDS 0 8A9F
540832 - [On 950206 sent Morris record of Kerzner lecture on 950202 that
540833 - led to Com Metrics. ref SDS 41 0001
540835 - ..
540836 - [On 950211 Morris sending presentation on SDS development project
540837 - for Windows application. ref SDS 42 0001
540839 - ..
540840 - [On 950221 Morris presentation SDS development project applies
540841 - POIMS requirements on Communication Metrics to improve
540842 - management. ref SDS 43 JC7O
540844 - ..
540845 - [On 950223 Morris asks what others think of Com Metrics,
540846 - ref SDS 44 216K, asks how to calculate cost/benefits, and offers
540847 - ideas from measuring computer processing power. ref SDS 44 5567
540848 - Communication Metrics has a better fit with the model of weighing
540849 - accuracy of testimony rather than measuring computer power.
540850 - ref SDS 44 8896
540852 - ..
540853 - [On 950227 defined Communication Metrics. ref SDS 47 0001
540860 - ..
5411 - Discussion
541201 - Overkill Methods Like SDS Presented at Seminar in New Orleans
541202 - Seminar Advocated Empathic Design Process - Uses SDS Methods
541203 - Good Management Capture Organizational Memory Seems Like "Overkill"
541205 - Last week Morris attended an executive management conference in New
541206 - Orleans for 3 days. The conference covered Quality Function
541207 - Deployment (QFD), which is a TQM-type effort for product development
541208 - similar to "Empathic Design" (also called "useability" and "user
541209 - centered" design) that anticipates market trends by discovering actual
541210 - needs to perform work, apart from what customers say they want at a
541211 - particular time, reviewed on 940508. ref SDS 26 6930.
541213 - ..
541214 - Morris said the methodology presented at the seminar sounded like the
541215 - Welch management method using SDS to invest time capturing the record
541216 - and adding "intelligence" by making connections to relevant work
541217 - history, like this record does, as called out POIMS. ref OF 3 2300
541219 - [On 950223 Morris mentioned the correlation between the seminar he
541220 - attended in New Orleans and SDS methodology, as explained in POIMS.
541221 - ref SDS 44 5931
541223 - ..
541224 - I asked Morris if he took any notes to help remember what was said,
541225 - and aid understanding? This would be helpful to show SDS supports
541226 - good management practice.
541228 - ..
541229 - Morris said the presentation called for writing down a greater share
541230 - of daily work, and then linking things up with analysis to align new
541231 - information with history and requirements to verify accuracy, which is
541232 - why he made a correlation with using SDS, per our discussion on
541233 - 911123, ref SDS 11 4930, and earlier on 890809. ref SDS 4 5930 He
541234 - feels this method is unnecessary "overkill," and so did not take the
541235 - time to make notes during the seminar, nor to analyse what was
541236 - presented, other than to discuss with others cursory impressions from
541237 - memory, as we are doing now.
541239 - [On 020927 cultural drift has moved people away from good
541240 - management practice illustrated by movies from the 1930s and 40s
541241 - where people took notes to aid accurate memory. ref SDS D3 W682
541243 - ..
541244 - Morris indicated that top executives rely on personality, experience,
541245 - memory and innate intelligence, rather than invest time for capturing
541246 - an accurate record and connecting the dots to improve understanding
541247 - that is supported by SDS. Successful executives prefer using
541248 - traditional business practices of talking things out, as he related on
541249 - 911123 explaining "Feel Good Management." ref SDS 11 1331.
541251 - [On 950223 Morris mentioned again the correlation between the
541252 - seminar he attended in New Orleans and SDS methodology, as
541253 - explained in POIMS. ref SDS 44 5931
541255 - ..
541256 - We recalled Morris' worry on 921127 that small, inconsequential
541257 - details explode into major problems using these traditional tools and
541258 - methods. ref SDS 15 0674
541260 - [On 040505 Paris peace conference in 1919 heads of state began
541261 - meetings hoping to avoid fear of accountablity for saying the
541262 - wrong thing, but was eventually overcome by the even stronger fear
541263 - of accountable for failing to get anything done, and so a record
541264 - of organizational memory was prepared to provide accurate memory,
541265 - as the engine of action. ref SDS E1 MQ49
541267 - ..
541268 - Morris said that SDS is overkill by creating more paperwork, and so
541269 - does not avoid management problems. He feels people need to be more
541270 - diligent listening, as he related on 890809, ref SDS 4 CJ9J, and that
541271 - Microsoft will invent technologies that works better than SDS to make
541272 - finding information fast and easy, which he also mentioned on 921127.
541273 - ref SDS 15 IU9O
541275 - [On 970707 USAFIT entropic model posits that management large
541276 - projects degrades toward failure, ref SDS 81 628M, because
541277 - everybody is talking and nobody is listening. ref SDS 81 0108
541279 - ..
541280 - We discussed the seminar at Cal Berkeley a few days ago on 950202.
541281 - Discussion of integrated management led to combining cost and schedule
541282 - with communication practices. ref SDS 38 5005 Effectiveness of cost
541283 - and schedule metrics suggests using SDS for command and control of
541284 - daily work with a system of...
541286 - Communication Metrics
541288 - ...that integrate three (3) dimensions of management: leadership,
541289 - understanding, and follow up. ref SDS 38 4302
541291 - ..
541292 - SDS support for converting information into knowledge with steps
541293 - to...
541295 - organize
541296 - analyse
541297 - align
541298 - summarize
541299 - feedback
541301 - ...provide effective metrics of communication that enable working
541302 - intelligently with a process of plan, perform, report, explained in
541303 - POIMS. ref OF 1 0367
541305 - ..
541306 - Integration presents a new management science of Communication Metrics
541307 - which formalizes Morris' point on 911123 that SDS enables a new way of
541308 - working. ref SDS 11 0477 Below, the core "metric" of communication
541309 - for the past 2,000 years has been accuracy to overcome in innate
541310 - fagrility of human memory, ref SDS 0 0550, and which is commonly
541311 - assessed by "weighing" evidence of alignment. ref SDS 0 8A4G
541313 - ..
541314 - [...below, Morris asks about Com Metrics. ref SDS 0 5468
541316 - ..
541317 - Yesterday Jeff Ghilardi reported that SDS has been helpful for him at
541318 - Seawest dealing with important details. ref SDS 39 JK4O
541320 - ..
541321 - This information, along with Morris' report today that management
541322 - experts are beginning to teach SDS methods, ref SDS 0 5932, and the
541323 - Kerzner lecture two days ago, all suggest that awareness is starting
541324 - to emerge in the market place about the benefit of investing time for
541325 - good management, rather than rely on guess and gossip, hunch and hope,
541326 - style and image, which Morris called "feel good" management during a
541327 - call on 911123. ref SDS 11 1331
541329 - ..
541330 - [On 950228 Morris frustrated meetings are not productive using
541331 - traditional tools and practices. ref SDS 45 1994
541333 - ..
541334 - [On 970524 Morris attended Cal Tech seminar that explained case
541335 - study traced communication showing small, inconsequential
541336 - details caused Columbia Space Shuttle to crash. ref SDS 79 7298
541338 - ..
541339 - [On 020130 Morris noted people are in denial about need to
541340 - improve management, productivity and earnings. ref SDS C3 I84G
541342 - ..
541343 - On 910114 Morris reviewed SDS integrated design, ref SDS 21 2223,
541344 - and thought it was overkill because nobody else works that way.
541345 - ref SDS 21 ML4O
541347 - ..
541348 - On 890324 Clyde Earnest at Tudor Engineers described SDS help for
541349 - managing daily details as "gold plated" and "overkill."
541350 - ref SDS 1 6894 On 890809 Morris worried that more listening is
541351 - needed, and expected that telling people to listen is faster and
541352 - cheaper than using SDS, but people won't listen. ref SDS 4 CJ9J
541354 - ..
541355 - On 921127 Morris complained small details cause major problems and
541356 - felt that proactive problem handling for context management was
541357 - important. ref SDS 15 0674 This is the challenge SDS solves, as
541358 - set out in NWO. ref OF 8 4564
541360 - ..
541361 - The Kerzner lecture on Thursday cited opportunity for executives
541362 - to overcome resistance to improving management to save time and
541363 - money that seems like "overkill" because they bring deferred
541364 - rewards. ref SDS 38 6492
541366 - [On 950228 Morris frustrated about unproductive meetings, feels
541367 - SDS might help avoid rework by enabling organizational memory.
541368 - ref SDS 45 1994
541370 - ..
541371 - [On 950303 Morris cited example of benefits for organizational
541372 - memory in SDS. ref SDS 46 3333
541374 - ..
541375 - [On 960223 discussed this event again ref SDS 44 5931.]
541377 - ..
541378 - [On 960315 feeling SDS organization of the record is not
541379 - useful. ref SDS 67 XB3H
541381 - ..
541382 - [On 960315 cited seminar today, possibly, occurred in Florida
541383 - and presenting capability similar to SDS, which was overkill.
541384 - ref SDS 67 XP5L
541386 - ..
541387 - [On 960612 Dave Bounchristiani's paper for Asilomar Conference
541388 - reflected concern about "overkill" in capturing the record. see
541389 - ref SDS 73 2963]
541391 - ..
541392 - [On 980307 Andy Grove's book "Only the Paranoid Survive" says
541393 - executives in denial that improvement is necessary because they
541394 - loathe change. ref SDS 87 1660
541396 - ..
541397 - [On 980307 Andy Grove's book "Only the Paranoid Survive" says
541398 - managers should write copious notes, ask questions and follow
541399 - up. ref SDS 87 3668]
541401 - ..
541402 - [On 990527 book Innovator's Dilemma" by Clay Christensen
541403 - advocates "empathic design," applied at Intel. ref SDS 96 0001]
541405 - ..
541406 - [On 001207 too many people having too many problems cause
541407 - productivity, earnings and stock prices to fall. ref SDS B7
541408 - V54M
541410 - ..
541411 - [On 010720 Morris feels SDS "extra" capability in relation to
541412 - using Microsoft products, secretaries, filing cabinets and 3x5
541413 - cards is not necessary for good management. ref SDS C0 075K
541415 - ..
541416 - [On 020130 Morris noted people are in denial about need to
541417 - improve management, productivity and earnings. ref SDS C3 I84G
Design Difficult to Understand Need Experience Using SDS New Way Wor
Why Com Manager Needed at Meetings Why Can't Project Analyst Secreta
710501 - ..
710502 - Communication Manager - Facilitator
710504 - Morris indicated that his experience with SDS the past 10 years,
710505 - together with the explanation he got at the seminar last week in New
710506 - Orleans, per above, ref SDS 0 5932, suggests SDS facilitates the
710507 - meeting "facilitator" role, which is part of TQM ideas encountered at
710508 - management seminars, e.g., PMI event at Asilomar on 900714.
710509 - ref SDS 8 8409. On 911205 Wayne Wetzel at DNRC described SDS as
710510 - executive support for daily management. ref SDS 12 8402 Making
710511 - meetings productive are an important part, but so is support for
710512 - writing a letter, preparing for a telephone call, planning and
710513 - analysis on everything.
710515 - ..
710516 - [See analysis of terminology at ref SDS 48 5846, and article
710517 - on need for meeting support at ref SDS 64 5222.
710520 - ..
710521 - POIMS Difficult to Explain
710523 - This is part of the marketing challenge introducing new methods
710524 - that provides capability no one has seen, heard about nor even
710525 - thought about.
710527 - ..
710528 - This problem occurred at PG&E; Chris Snyder unable to explain
710529 - what SDS does to his boss, ref SDS 33 2126; similar to results at
710530 - PMI Conference in Vancouver, ref SDS 27 5603. It occurred more
710531 - recently with Kaiser Engineers, ref SDS 36 8938.
710533 - ..
710534 - On 941010 Bill DeHart did a good job explaining why a new role is
710535 - needed at PG&E for Com Manager to support Project Manager.
710536 - ref SDS 30 M94K
710538 - [Did a lot of work on this later, per ref SDS 48 5846.]
710540 - ..
710541 - Experience using SDS (as opposed to speculation about using it) shows
710542 - "Communication Metrics" facilitates the entire craft of management, as
710543 - set out in POIMS. ref OF 3 0001
710545 - ..
710546 - We reviewed Wayne Wetzel's comments on 911205 about value added of a
710547 - Communication Manager for using SDS to strengthen daily management.
710548 - ref SDS 12 8402
710550 - ..
710551 - On 911205 identified 6 ways SDS improves conventional management
710552 - practice. ref SDS 12 4755. Morris asked what "facile" means in point
710553 - 6, ref SDS 12 8403?
710555 - ..
710556 - "Facile organic structure of context means that Subjects are fast and
710557 - easy to construct, find and apply. Morris feels that subject tools
710558 - must be "robust" for people to keep up with the pace of daily work.
710559 - SDS uses principals of organic structure to create, grow, manage and
710560 - apply subjects, along the lines of biological DNA that enables human
710561 - intelligence, explained in NWO. ref OF 9 5846
710564 - ..
710565 - Expert "facilitators" do not have these tools.
710567 - ..
710568 - Facilitators prepare for an event. SDS integrates time with
710569 - information, subjects, people and documents, so everyday all day long
710570 - events are "planned", performed and reported to create new
710571 - "intellectual capital", and previously invested "capital" is applied
710572 - so there is a constant rolling over of the investment. Doing the work
710573 - becomes preparation for the next task. Applying good practices
710574 - consistently yields higher rewards.
710576 - ..
710577 - Higher rewards engender faith in new methods, per ref SDS 16 8493.
710579 - [On 950223 Morris said that in order to try SDS people need
710580 - "faith" that investing time to capture the record, organize and
710581 - analyse it, will be rewarding, ref SDS 44 3003.]
710583 - [Andrew Grove's book "Only the Paranoid Survive" published in
710584 - 1996, advocates trying new methods, p 129 especially when things
710585 - are going well. p 128 He attributes his success to writing
710586 - copious notes of meetings and checking to clarify meaning. p 135,
710587 - 145. Grove says this takes discipline. p 145]
Fragile Memory Remember Gist about 5% Can Maintain Alignment for Abou
Alignment for 1 Minute Need Com Manager SDS to Capture Record Organiz
Gist 5% - 10% People Remember Events, Reading
Remembering Incorrectly Incomplete Gist Feature Not Bug 5% - 10% Peopl
Memory Incorrect Incomplete Recode 5% Gist Feature Not a Bug Pay a Pr
Information Overload Not Enough Time Intelligence Fails Conscious Pro
Remember Alignment Correctly for About 1 Minute
Minute People Can Align Understandings for About 1 Minute
821101 - ..
821102 - Murphy's Law, Knowledge Creep, Cause Bumbling, Comedy of Errors
821103 - Knowledge Fragile People Can Align Communication for About 1 Minute
821104 - 1 Minute Knowledge Fragile People Can't Remember to Maintain Alignment
821106 - Human experience, also, called "knowledge," is vital to personal and
821107 - organizational management, yet fragile shown by research on 900303.
821108 - ref SDS 5 3002 On 940327 Morris noted that SDS solves this problem.
821109 - ref SDS 25 J496 People can maintain alignment for only about a
821110 - minute, reviewed on 900430, ref SDS 7 6835, citing Campbell's work on
821111 - 900303. ref SDS 5 6689
821113 - ..
821114 - This makes chronology, context, and connection powerful metrics for
821115 - accuracy of communication, per above. ref SDS 0 J67M Communication
821116 - Metrics are commonly performed when people weigh evidence to determine
821117 - accuracy of the story, i.e., the truth rather than just the gist,
821118 - discussed below. ref SDS 0 8A4G
821120 - ..
821121 - When people complete a phone call, or end a meeting, they believe they
821122 - "know" what transpired. They are in a hurry to get to the next event
821123 - to relate what they just heard, or to answer the letter, rather than
821124 - write up the record in order to discover and preserve the "meaning" of
821125 - events, based on alignment of context with prior understandings, i.e.,
821126 - history, requirements, commitments and objectives, as reported on
821127 - 941211 for PG&E. ref SDS 35 6488 On 940327
821129 - ..
821130 - Sensory perception from sight and sound in constant meetings, calls,
821131 - and documents creates meaning which slips away and becomes jumbled
821132 - with impressions from other events. Waves of information flood the
821133 - mind on the "Information Highway" of modern life. (see NWO...
821134 - ref OF 8 1122 and ref OF 8 4077, forcing people to rely on remembering
821135 - only the gist of the story (see again Campbell, reviewed on 900303.
821136 - ref SDS 5 6689) Management degrades to guess and gossip, hunch and
821137 - hope, what Henry Kissinger calls an "Alice in Wonderland" of continual
821138 - bumbling, reviewed on 940609. ref SDS 28 4238
821140 - ..
821141 - [On 950516 added this idea to Typical Day Scenario. ref SDS 50
821142 - JC5I
821144 - ..
821145 - [On 960518 limited span of attention explained by Landauer's LSA
821146 - paper, ref SDS 72 8787, further defining "meaning drift" causes
821147 - errors relying on memory. ref SDS 72 3734
821149 - ..
821150 - [On 970707 management degrades to entropy because continual
821151 - information from meetings, calls, and documents increases
821152 - complexity that overwhelms management; people rely on remembering
821153 - the gist of the story causing continual bumbling that eventually
821154 - reaches critical mass and explodes with loss of lives, time, and
821155 - money. ref SDS 81 0108
821157 - ..
821158 - [On 980815 U.S. foreign policy mistakes caused by lack of
821159 - "understanding" due to lack of analysis. ref SDS 89 1173]
821161 - ..
821162 - [On 980307 Andy Grove at Intel writes that mental maps are awfully
821163 - forgiving of ambiguity, and so requires taking copious notes for
821164 - accurate memory. ref SDS 87 3668
821166 - ..
821167 - [On 990303 limited span of attention, ref SDS 92 6120, requires
821168 - paraphrasing to aid memory by recoding information to fit personal
821169 - experience. This works in meetings because people filter out
821170 - differences based on context evident at the time. However,
821171 - recursive paraphrasing in continual meetings, calls and email
821172 - loses original context, absent proactive alignment; over time the
821173 - gap widens causing original meaning to drift away, ref SDS 92
821174 - VX6G, as occurs in the popular "telephone" game, explained on
821175 - 971229. ref SDS 85 1526
821177 - ..
821178 - [On 990317 glasses in a cupboard analogy illustrates intelligence
821179 - process based on Landauer's induction theory that new information
821180 - adjusts meaning of everything else. ref SDS 93 0594]
821182 - ..
821183 - [On 990329 Steven Pinker at MIT calls erroneous memory a "feature
821184 - not a bug," because survival favors timely action under the rule
821185 - separating "the quick and the dead," where immediate context
821186 - resolves ambiguities. ref SDS 94 3196
821188 - ..
821189 - [On 990924 meaning drift makes communication biggest risk in
821190 - enterprise. ref SDS 98 3955]
821192 - ..
821193 - [On 991014 SDS tracks sequence to avoid meaning drift, despite
821194 - expanding complexity. ref SDS 99 5600
821196 - ..
821197 - [On 991101 define "meaning drift," ref SDS A1 2800]
821199 - ..
821200 - [On 991108 oral communication is inherently error prone; literacy
821201 - evolved to solve the problem. "History" is a writing method that
821202 - adds analysis to reporting actual events. ref SDS A2 7426;
821204 - ..
821205 - [On 000307 people only remember the "gist", 5% - 10% of what they
821206 - read. ref SDS A9 1122
821208 - ..
821209 - [On 000921 complexity of daily life is suppressed. ref SDS B4 KT5F
821211 - ..
821212 - [On 000927 research shows people only remember the gist, and it is
821213 - often false. ref SDS B6 DX9F
821215 - ..
821216 - [On 001217 explained Communication Metrics process. ref SDS B8
821217 - BV8R
821219 - ..
821220 - [On 001219 steps using SDS show new way of thinking and working
821221 - saves time and money. ref SDS B8 QT6F
821223 - ..
821224 - What does a Communication Analyst Do?
821226 - To reach the point of "knowing" something that can be used for future
821227 - work, we have to capture the record by writing impressions down and
821228 - adding connections that link them up for alignment to strengthen
821229 - accuracy through triangulation with chronology and feedback, explained
821230 - in POIMS, ref OF 3 16EF, and, further, brings relevant connections
821231 - showing cause and effect into our span of attention when needed later
821232 - for future work.
821234 - [On 040505 Paris peace conference in 1919 heads of state began
821235 - holding meetings hoping to avoid keeping records, but found the
821236 - top people in the world could not remember enough to perform daily
821237 - work; eventually leadership yielded to an even stronger fear of
821238 - accountable for failing to get anything done, and so a record of
821239 - organizational memory was prepared and this change in management
821240 - practice yielded results that expedited progress. ref SDS E1 MQ49
821242 - ..
821243 - Second, we have to develop and assign subjects associating current
821244 - impressions with relevant history framed by an organic structure of
821245 - context. We have to connect specific details with prior
821246 - understandings, and in doing so make an assessment about accuracy of
821247 - conclusions. We have to assemble chronologies of key subjects over
821248 - weeks, months and years to observe the degree of alignment or conflict
821249 - showing cause and effect, because this "experience" is the source of
821250 - knowledge.
821252 - ..
821253 - [On 991124 Einstein argues experience is basis of human
821254 - knowledge. ref SDS A3 3066
821256 - ..
821257 - [On 000515 Charles Peirce made same point. ref SDS B0 0042
821259 - ..
821260 - The SDS "intelligence" process of organization, analysis,
821261 - alignment, summary and feedback, explained in POIMS, ref OF 3
821262 - 0367, discloses errors in understanding the sequence of events,
821263 - which must be corrected in order have useful knowledge, since
821264 - human reasoning is primarily based on experience, i.e.,
821265 - "knowing" the sequence of events imparts knowledge of causation.
821267 - ..
821268 - [On 001219 steps using SDS show new way of thinking and
821269 - working saves time and money. ref SDS B8 QT6F
821271 - ..
821272 - Useful "knowledge" requires a continual process of assigning
821273 - multiple subjects that alert a busy mind of impacts on
821274 - collateral objectives, like a cross-referenced encyclopedia,
821275 - reviewed on 940510. ref SDS 27 8403 and above, ref SDS 0 3994
821277 - ..
821278 - Useful knowledge for management also requires identifying Action
821279 - Items, a process that provides automatic future alerts, and a
821280 - Schedule environment that permits quickly assigning tasks, so
821281 - that future alerts are readily encountered,
821283 - ..
821284 - This front-end investment seems to take more time.
821286 - ..
821287 - For example on 890809 a technology executive did not have time for
821288 - using SDS to add intelligence to management. ref SDS 4 5930 and
821289 - ref SDS 4 8850 This view was voiced again on 901007. ref SDS 9 5G5N
821290 - On 920513 an executive with the Navy ship service made the same
821291 - concern. ref SDS 14 5592
821293 - ..
821294 - On 921205 Covey recommends capturing the record, ref SDS 16 1121, and
821295 - Drucker says analysis is management's primary responsibility to make
821296 - effective decisions based on accurate understanding, reviewed on
821297 - 931130. ref SDS 18 7911 Accordingly, the first priority of management
821298 - time is to overcome the fragility of knowledge in an environment of
821299 - information overload. Failure to do so makes management an exercise in
821300 - guess and gossip, hunch and hope, and continual bumbling from one
821301 - mistake to the next, i.e., a comedy of errors,
821303 - ..
821304 - On 940303 SDS is explained as a double entry form of "metric" to
821305 - verify understandings. ref SDS 24 5RWG On 940125 discussed challenge
821306 - of making time for "book learning" when there are crops to harvest,
821307 - wood to chop and water to fetch. ref SDS 22 MD6I
821309 - ..
821310 - Since analysis is a duty of management, SDS provides an effective form
821311 - of "intelligence" that adds metrics to daily communication, and so
821312 - saves enormous time under the rule...
821314 - The long way around is the short way there
821316 - ...because it reduces mistakes which saves time and money, otherwise
821317 - needed to make corrections. Since most people spend most of their time
821318 - correcting mistakes, the savings in time and money is huge.
821320 - ..
821321 - [On 950327 examples of continual bumbling. ref SDS 47 0200]
821323 - ..
821324 - [On 950426 advances that save time resisted as taking too much
821325 - time. ref SDS 49 T2WK
821327 - ..
821328 - [On 960809 meaning drift requires system of metrics to maintain
821329 - alignment of word patterns. ref SDS 77 8849]
821331 - ..
821332 - [On 970829 limited span of attention reviewed. ref SDS 83 7721]
821334 - ..
821335 - [On 990303 scientific paper on span of attention ref SDS 92 0920]
821337 - ..
821338 - [On 991025 developed formal explanation of SDS advantages that
821339 - expedite reading and writing, and comprise a new level of literacy
821340 - that might be called "intelligence." ref SDS A0 2846]
Writing in SDS (structure, outlining)
Objectives, Identifying, Correlating
Alphabet Improved Add Time Intelligence for Knowledge Space
Writing Improved by SDS
Encyclopedia - organize information
New Way Thinking Through Writing Write Story to Construct Meaning Co
Align with Links to History Context Authority Reveal Correlations Im
Action Items Drawn from Analysis Alignment Subjects Context
Literacy Read Write Integrate Synthesize Study Aanalysis Increase Co
Alphabet Technology Enhanced Integrate Time Information
Intelligence Plan Perform Report
Investing Intellectual Capital Saves Expedites Writing Organizationa
Span of Attention Expanded
Memory Improved Alphabet Technology Writing Literacy SDS
Traceability to Original Sources Provides Context for Understanding
Reading Expedited by SDS Judicious Review
Recycle Intellectual Capital Expedites Writing, Don't Start Scratch
Firepower SDS Improves Memory Reading Writing New Way Thinking Worki
Public Utility Alphabet, Most Powerful Knowledge Tool
Add Value Writing, SDS Organization, Traceability, Linking, Time
Linking Intelligence Converts Information into Knowledge
Crafting Ideas on Keyboard Better than Speech Recognition
Synergy SDS Related Ideas/Sources Improves Productivity, Whole Great
Diary Improves Mental Acuity Memory Reasoning Creativity Innovation
Disruptive Tech SDS KM Replace Wordprocessing New Way of Working
Memory Improved by SDS
Writing Most Powerful Technology SDS Improves Government Business Ed
Fire Power SDS Enables Intelligence New Way Working to Remember Impr
AG3101 - ..
AG3102 - Memory Aided by Intelligence from Plan, Perform, Report Process
AG3103 - Firepower Improves Analysis by Integrating Time and Information
AG3104 - Reading and Writing Foundational Literacy Skills Improved by SDS
AG3105 - Literacy Reading and Writing SDS Enable Continual Learning Skills
AG3107 - Follow up ref SDS 28 3399.
AG3109 - SDS improves using alphabet technology for analysis by organizing a
AG3110 - rich history of details connected by chronologies of cause and effect
AG3111 - that are aligned and summarized by the context of objectives,
AG3112 - requirements and commitments, explained in the record on 890523.
AG3113 - ref SDS 2 WN6J Synergy from complementarity between SDS support for
AG3114 - thinking and reasoning through written analysis that integrates
AG3115 - chronology and context using SDS tools, explained in POIMS,
AG3116 - ref OF 3 3742, and also reviewed on 890523, ref SDS 2 UP9S, provides
AG3117 - timely clues about what was discussed in meetings and calls, that is
AG3118 - otherwise forgotten due to ambiguity of mental maps, explained above,
AG3119 - ref SDS 0 0550, until the "metric" of a mistake occurs. The value of
AG3120 - analysis is explained by Henry Kissinger in his book "Diplomacy,"
AG3121 - reviewed on 940609. ref SDS 28 4238 The value of literacy for
AG3122 - understanding is also analysed by Kissinger. ref SDS 28 3399
AG3124 - ..
AG3125 - [On 001219 steps using SDS show new way of thinking and working
AG3126 - saves time and money. ref SDS B8 QT6F
AG3128 - ..
AG3129 - The SDS intelligence cycle of plan, perform, report, ref OF 4 6649, is
AG3130 - a continual learning process that expands span of attention.
AG3131 - ref OF 1 0561 Intelligence reduces mistakes and helps recognize
AG3132 - opportunity by providing precision access to information quickly and
AG3133 - accurately in the context of prior related history, and future
AG3134 - consequences. This environment significantly increases comprehension
AG3135 - and meaning, i.e., understanding causation.
AG3137 - ..
AG3138 - People who observe SDS work product explain the benefit as improving
AG3139 - memory and literacy skills to read, write, reference and save
AG3140 - documents. SDS records integrate and synthesize listening, reading
AG3141 - and writing into a single task of "study," also called "analysis and
AG3142 - "continual learning."
AG3144 - [On 950911 Tofflers call for developing better learning skills to
AG3145 - meet challenges of 21st century. ref SDS 55 2222
AG3147 - ..
AG3148 - [On 960304 Vannevar Bush proposed in 1945 requirements for
AG3149 - complementarity between electronic records management capturing
AG3150 - the record, rigorous subject indexing, and comprehensive trails
AG3151 - of association in order to make efficiencies of a paperless
AG3152 - office productive. ref SDS 66 GX59
AG3154 - ..
AG3155 - [On 960326 Intel manager asked if meeting was tape recorded.
AG3156 - ref SDS 70 3004]
AG3158 - ..
AG3159 - [On 971008 USACE reported SDS saves time and money. ref SDS 84
AG3160 - 0001
AG3162 - ..
AG3163 - [On 980307 Andy Grove's book "Only the Paranoid Survive" cites
AG3164 - written analysis avoids ambiguity of mental maps. ref SDS 87
AG3165 - 3668]
AG3167 - ..
AG3168 - [On 990303 Rod's memory is cited. ref SDS 92 9499]
AG3170 - ..
AG3171 - [On 000227 report to Colloquium at Stanford that SDS is the best
AG3172 - personal dynamic knowledge management methodology. ref SDS A8
AG3173 - 0897
AG3175 - ..
AG3176 - [On 000824 computer aided thinking requires stable technology so
AG3177 - the record can continually be used despite change in technology.
AG3178 - ref SDS B2 GP3N
AG3180 - ..
AG3181 - [On 000926 SDS cited for context management. ref SDS B5 IP7F
AG3183 - ..
AG3184 - [On 000927 SDS cited for improving natural memory. ref SDS B6
AG3185 - IP7F
AG3187 - ..
AG3188 - [On 960403 General Hatch related reading NWO 3 times to ensure
AG3189 - comprehension and understanding of application. ref SDS 71 5592
AG3191 - ..
AG3192 - [On 050110 Henry van Eykan explains traditional method of study
AG3193 - is to read books twice and write separate analysis. ref SDS E4
AG3194 - 3N9G
AG3196 - ..
AG3197 - [On 050207 Morris teaching graduate engineering discusses study
AG3198 - practices that synthesize reading, writing, and practice.
AG3199 - ref SDS E6 GG4G
AG3202 - ..
AG3203 - On 900319 article on human reasoning explained time and accurate
AG3204 - information impact quality of reasoning. ref SDS 6 1323
AG3206 - ..
AG3207 - On 931130 Drucker cites analysis as critical management task.
AG3208 - ref SDS 18 7911
AG3210 - ..
AG3211 - Managing context by tracking chronology of cause and effect can also
AG3212 - be called an "intelligence" support process. ref OF 3 0582
AG3214 - ..
AG3215 - On 890809 writing in SDS improves "understanding." ref SDS 4 8850
AG3217 - ..
AG3218 - On 940609 alphabet technology was reviewed. ref SDS 28 8854
AG3220 - [On 991108 alphabet reviewed again. ref SDS A2 5628]
AG3222 - ..
AG3223 - How is memory improved to strengthen reading and writing, i.e.,
AG3224 - traditional literacy and study, illustrated by "book reviews" in the
AG3225 - record on....
AG3227 - Improbable Machine, Jeremy Campbell.... 900303, ref SDS 5 0000
AG3228 - Management, Tasks..., Peter Drucker.... 931130, ref SDS 17 0000
AG3229 - The Trouble with Computers, Landauer... 950710, ref SDS 52 0001
AG3230 - ISO PMBOK Management Standards......... 950721, ref SDS 53 0000
AG3231 - Solution to Plato's Problem, Landauer.. 960321, ref SDS 68 0001
AG3232 - Only Paranoid Survive, Andy Grove...... 980307, ref SDS 86 0000
AG3233 - Federal Acquisition Regulations (FAR).. 020504, ref SDS C5 0000
AG3234 - Lifestreams doctoral thesis by Eric
AG3235 - Freeman citing David Gelernter......... 031215, ref SDS D9 H43O
AG3237 - ..
AG3238 - SDS makes reading and writing an "intelligence" process of "connecting
AG3239 - the dots" to discover correlations, implications and nuance between
AG3240 - what is read and what is written with actual experience from personal
AG3241 - and organizational history. The 8-steps using SDS expand traditional
AG3242 - literacy for study and analysis to improve understanding for continual
AG3243 - learning. see POIMS, ref OF 4 685K Better understanding of cause and
AG3244 - effect yields the power of knowledge to manage the future under the
AG3245 - locality principle. see NWO, ref OF 9 I38N
AG3247 - ..
AG3248 - Writing up the record is faster using SDS features that recycle
AG3249 - intellectual capital, explained in POIMS. ref OF 4 G15N This makes
AG3250 - continual learning practical. SDS saves time by starting new records
AG3251 - using prior related events, rather than the traditional practice of
AG3252 - starting with a blank page. The prior record provides clues about
AG3253 - subjects, structure and language that expedites writing, as discussed
AG3254 - on 940114. ref SDS 21 6295
AG3256 - ..
AG3257 - [On 020217 DOD exec cites requirements for organizing complex
AG3258 - communications to make management effective, ref SDS C4 OR6J;
AG3259 - and cites SDS to meet requirements for command and control of
AG3260 - daily work. ref SDS C4 3105
AG3262 - ..
AG3263 - The inherent baseline methodology in SDS, that uses chronology
AG3264 - generated by the management cycle of plan, perform, report, explained
AG3265 - in POIMS, ref OF 3 6649, helps people find relevant near term
AG3266 - information in time to incorporate into analysis. Organic structure
AG3267 - gives access to related history for the longer term. Subject
AG3268 - identification, which seems like extra work, provides further clues
AG3269 - about what was discussed. Performing alignment by connecting
AG3270 - information into chronologies of cause and effect positions the mind
AG3271 - to discover still more prompts about what was discussed. Prompted by
AG3272 - these clues, the mind can pull together an accurate story of an event,
AG3273 - since it is bound by the history of prior events, as explained in
AG3274 - POIMS. ref OF 4 3I8M
AG3276 - ..
AG3277 - Feedback is essential for preparing an accurate record.
AG3279 - [On 950721 ISO criteria specify feedback. ref SDS 53 1593]
AG3281 - ..
AG3282 - [On 971229 executive training emphasizes importance of feedback.
AG3283 - ref SDS 85 2914]
AG3285 - ..
AG3286 - [On 991130 social pressures resist feedback. ref SDS A4 2703
AG3288 - ..
AG3289 - [On 000307 people only remember the "gist", 5% - 10% of what they
AG3290 - read. ref SDS A9 1122
AG3292 - ..
AG3293 - This is a lot of "firepower" to help people remember what to write, as
AG3294 - explained in POIMS. ref OF 3 3742
AG3296 - ..
AG3297 - Using this "help," creates more help for future remembering, under the
AG3298 - POIMS management cycle of plan, perform, report. ref OF 3 6649
AG3300 - [On 950518 Landauer's paper explains limited mental "window size"
AG3301 - ref SDS 72 8787
AG3303 - ...and discursive character of conversation. ref SDS 72 9099
AG3305 - ..
AG3306 - and on meaning drift, ref SDS 72 3734]
AG3308 - ..
AG3309 - [On 951012 explained "knowledge creep" at SCU, ref SDS 59 9403,
AG3310 - also called "meaning drift," on 960518. ref SDS 72 3734]
AG3312 - ..
AG3313 - [On 951212 developed correlation between management productivity,
AG3314 - risk management and limited span of attention, ref SDS 64 8849.]
AG3316 - ..
AG3317 - [On 960620 paper on Concurrent Discovery says people can "align
AG3318 - communications for a minute," per ref SDS 74 8004.]
AG3320 - ..
AG3321 - [On 960624 Landauer explains alphabet is counterintuitive
AG3322 - technology. ref SDS 75 1037]
AG3324 - ..
AG3325 - [On 971008 received report from USACE on avoiding rework by
AG3326 - expanding span of attention. ref SDS 84 1273]
AG3328 - ..
AG3329 - [On 990419 developed concept of Judicious Review to expedite
AG3330 - reading and writing. ref SDS 95 3240]
AG3332 - ..
AG3333 - [On 990527 engineers do not read or write. ref SDS 96 5110]
AG3335 - ..
AG3336 - [On 990712 Morris feels SDS starts with a blank page. ref SDS 97
AG3337 - 8019]
AG3339 - ..
AG3340 - [On 991203 Amy asks if Welch has photographic memory. ref SDS A5
AG3341 - 3240]
AG3343 - ..
AG3344 - [On 001219 steps using SDS show new way of thinking and working
AG3345 - saves time and money. ref SDS B8 QT6F
Encyclopedia of Knowledge
Benefits are Immediate
Ambassadors of Change, Technology &
Communication Manager, Why Needed, What
Future will Not Wait
Benefits, Immediate with Communication
Management productivity, Needs Integration
Reports in SDS Save Time
Planning Flows from Reporting
AU1201 - ..
AU1202 - Communication Metrics Adds Power to Information
AU1204 - People believe an encyclopedia has valuable knowledge from others,
AU1205 - because for several hundred years they have been able to find things
AU1206 - consistently. People have not yet discovered that their own knowledge
AU1207 - is much more valuable after it too is systematically captured, tested,
AU1208 - integrated, organized and connected that makes remembering important
AU1209 - correlations, implications and nuance fast and easy when needed,
AU1210 - rather than relying on remembering only the gist of information.
AU1212 - ..
AU1213 - Discovering benefits of adding intelligence to daily information by
AU1214 - adding metrics to communications that complement traditional metrics
AU1215 - for cost and schedule control requires technology like SDS, and
AU1216 - experience with SDS work product so that people can see beyond the
AU1217 - horizon of existing methodology.
AU1219 - [See "Gifted Scribe" below, ref SDS 0 4365
AU1221 - ..
AU1222 - [On 950223 Morris asks how customers evaluate cost benefits using
AU1223 - SDS for Communication Metrics. ref SDS 44 5567
AU1225 - ..
AU1226 - [On 950327 defined Communication Metrics to complement cost and
AU1227 - schedule control. ref SDS 47 6007
AU1229 - ..
AU1230 - [On 950910 Communication Metrics implemented by SDS is a new
AU1231 - management science, discussed with Morris. ref SDS 54 9778
AU1233 - ..
AU1234 - [On 970818 Max Wideman described short-sighted unwillingness to
AU1235 - support front-end investment in planning, ref SDS 82 1897. Before
AU1236 - we get to "planning," we have to capture the record. We have to
AU1237 - "report," so there is a foundation on which to plan. It turns out
AU1238 - that merely capturing the resource, inherently does a lot of the
AU1239 - planning under the POIMS management cycle of "plan, perform,
AU1240 - report. ref SDS 72 0550
AU1242 - ..
AU1243 - Since I now "know" about this advantage, I can come into a business
AU1244 - setting and make a big impact as a "communications manager" simply by
AU1245 - using the SDS program according to the plan, perform, report design
AU1246 - scheme. This experience has lead to the concept of improvement
AU1247 - through....
AU1249 - ..
AU1250 - Ambassadors of Change
AU1253 - [Later developed for PMI event ref SDS 62 5831.]
Diligence and Lot of Other Programs Can Create SDS Work Product If P
New Way Thinking Through Writing Write Story to Construct Meaning Co
Culture Shock, Communication Metrics
Diligence and Lot of Other Programs Can Create SDS Work Product If P
New Way Working Plan Perform Report Look Before You Leap Schedule Dr
Diligence and Lot of Other Programs Can Create SDS Work Product If P
BM0901 - ..
BM0902 - Managers Lack Faith
BM0904 - Other people do not have enough faith in the value of capturing the
BM0905 - record, and using all of the SDS tools to fully implement POIMS,
BM0906 - because they have not yet experienced the benefits. So prospectively,
BM0907 - all they see is added cost and time, similar to when CPM was first
BM0908 - introduced 40 years ago. How can we engender this faith? (see also
BM0909 - Covey on "faith" in the record on 921205, ref SDS 16 8493; and, from
BM0910 - presentation at PMI in telecon on 941129. ref SDS 32 6007) Results at
BM0911 - DNRC and now PG&E are one way to give people faith in a new path.
BM0913 - ..
BM0914 - [On 951012 explanation of "credibility" in daily management
BM0915 - decisions. ref SDS 58 0080 and, ref SDS 58 9444
BM0917 - ..
BM0918 - [On 951012 Morris suggests that SDS be pursued to build the faith
BM0919 - needed for people try it. ref SDS 58 5090
BM0921 - ..
BM0922 - [On 980307 review of Andrew Grove's book "Only the Paranoid
BM0923 - Survive" published in 1996, advocates trying new methods, p 129
BM0924 - especially when things are going well. p 128 He attributes his
BM0925 - success to writing copious notes of meetings and checking to
BM0926 - clarify meaning. p 135, 145. Grove says this takes discipline. p
BM0927 - 145. ref SDS 87 3101
BM0930 - ..
BM0931 - Gifted Scribe - Lucky, Persistent, per Edison
BM0932 - SDS Can Be Accomplished with Diligence and a Lot of Other Tools
BM0934 - Morris noted today, reflecting sentiments of others that Rod Welch
BM0935 - is a "gifted" scribe, and that the work they see in SDS records
BM0936 - could be done without SDS by using 3x5 cards, diligence, filing
BM0937 - cabinets, email, secretaries, contacts, wordprocessing,
BM0938 - spreadsheet, accounting, and scheduling programs.
BM0940 - ..
BM0941 - [On 980307 Andy Grove reports in his book "Only the Paranoid
BM0942 - Survive" that experience at Intel shows people like to work on
BM0943 - familiar things in familiar ways. ref SDS 86 3740
BM0945 - ..
BM0946 - [On 980307 Grove notes that "strategic disonnance" resists
BM0947 - improvement by people who advocate improvement. ref SDS 86
BM0948 - 5517
BM0950 - ..
BM0951 - [On 980310 USACE asks about Welch contribution v SDS.
BM0952 - ref SDS 88 2543
BM0954 - ..
BM0955 - [On 001219 steps using SDS show new way of thinking and
BM0956 - working saves time and money. ref SDS B8 QT6F
BM0958 - ..
BM0959 - [On 020110 Morris feels SDS work product can be accomplished
BM0960 - with Microsoft programs. ref SDS C2 653N
BM0962 - ..
BM0963 - [On 030407 Gary Johnson at Boeing lists common IT methods,
BM0964 - ref SDS D6 6X43 and other software tools used for Knowledge
BM0965 - Management, which are largely replaced by SDS. ref SDS D6 6Q4H
BM0967 - ..
BM0968 - The only gift is having a lucky hunch that it might be valuable to
BM0969 - invest intellectual capital, as defined in POIMS, ref OF 3 0561,
BM0970 - more rigorously, and that this could be done faster, better and
BM0971 - cheaper using technology. I was lucky to have existed at a time
BM0972 - when the technological ether was amenable to testing this hunch; I
BM0973 - was lucky to find a colleague able and amenable to being guided
BM0974 - toward building a tool to test the hunch;
BM0976 - ..
BM0977 - [On 960518 SDS Management Cycle seems to support cognitive
BM0978 - process of integrating time and information. ref SDS 72 0550
BM0980 - ..
BM0981 - [On 000723 "hunch" arises from experience. ref SDS B1 2583
BM0983 - ..
BM0984 - I was lucky to have time, as a result of losing a lawsuit and a
BM0985 - business, to make the effort, and to have experience that guided
BM0986 - development, i.e., to figure out what needed to be built and how
BM0987 - the pieces should fit together. I was lucky to discover a few
BM0988 - breakthroughs in management process design. It was lucky to find
BM0989 - a few business assignments to pay the bills and test the tools to
BM0990 - refine the design, because organizations like to work with people
BM0991 - who use conventional methods that "expedite," rather than SDS that
BM0992 - supports deliberation, which seems like "overkill." reported on
BM0993 - 890324. ref SDS 1 LZ5F All of this luck made it inevitable to
BM0994 - become a "gifted" scribe, because using SDS tools as they are
BM0995 - designed gives results far better than was ever dreamed in the
BM0996 - beginning. So I am lucky to have faith in using useful tools that
BM0997 - everyday yield new insights to expand usefulness.
BM0999 - ..
BM1000 - Others have been less lucky, giving up before discovering the
BM1001 - critical mass of experience that yields benefits from investing
BM1002 - intellectual capital, as reported on 921205. ref SDS 16 4803 and
BM1003 - ref SDS 16 8493 An example is the record on 920215. ref SDS 13
BM1004 - 5820
BM1006 - [On 950915 climbing mountains of ignorance, fear and denial
BM1007 - takes faith. ref SDS 56 4930
BM1009 - ..
BM1010 - [On 950927 Intel gave up using computers for management,
BM1011 - ref SDS 57 7732, despite billions of sunshine profits to
BM1012 - implement their goals in 1991. ref SDS 57 8943
BM1014 - ..
BM1015 - [Andy Grove's book "Only the Paranoid Survive" published in
BM1016 - 1996, advocates trying new methods, especially when things are
BM1017 - going well. p 128, ref SDS 86 3416 He attributes his success
BM1018 - to writing copious notes of meetings and checking to clarify
BM1019 - meaning. Grove says this takes diligence. ref SDS 87 3101
BM1022 - ..
BM1023 - Conflicts with Existing Methods - Ignorance, Fear
BM1024 - Challenge of New Technology - Perseverance
BM1026 - Belief in a new path sufficient to achieve market success takes
BM1027 - time. People want others to make the effort, take the risk,
BM1028 - pursue the dream, ref SDS 33 6007.
BM1030 - ..
BM1031 - [See discussion on 951011, ref SDS 58 5090, and analysis at SCU
BM1032 - on 951012, ref SDS 59 4444.]
BM1034 - ..
BM1035 - [Andrew Grove's book "Only the Paranoid Survive" published in
BM1036 - 1996, advocates trying new methods, p 129 especially when things
BM1037 - are going well. p 128 He attributes his success to writing
BM1038 - copious notes of meetings and checking to clarify meaning. p 135,
BM1039 - 145. Grove says this takes discipline. p 145]
What's a Metric for Communication People Expect Numerical Report Plo
Emotion Anger Fear Frustration Resistance Needs Culture of Knowledge
Accountability Deniability Avoid Liability Destroy Records Deniabili
BR0601 - ..
BR0602 - What's a Metric for Communication - Accurate Understanding Follow Up
BR0603 - Accuracy Powerful "Metric" for Communication Enabled by SDS Design
BR0605 - Morris asked during our call what is measured by the SDS program that
BR0606 - supports common experience using business metrics, implied by the new
BR0607 - phrase "Communication Metrics," per above? ref SDS 0 J67M
BR0609 - [On 050119 Gary Johnson discusses what's a metric for
BR0610 - communication that SDS supports, ref SDS E5 ES4S, responding to an
BR0611 - inquiry by Henry van Eykan. ref SDS E5 5E5O
BR0613 - ..
BR0614 - "Communication Metrics" is a helpful way to introduce people to SDS,
BR0615 - because project management and TQM have created an awareness in the
BR0616 - market about cost and schedule metrics. Morris noted in our call on
BR0617 - 890809 that communication takes up 80% of his time as a technology
BR0618 - company executive. ref SDS 4 8812 At that time, Morris related that,
BR0619 - when people don't listen, mistakes cause delay and extra cost.
BR0620 - ref SDS 4 126J On 921127 he complained that small, inconsequential
BR0621 - details later explode into major problems. ref SDS 15 0674 These
BR0622 - issues came together a few days ago on 950202 during a professional
BR0623 - seminar sponsored by the University of California at Berkeley. The
BR0624 - Kerzner lectures related research showing communication is critical to
BR0625 - success. ref SDS 38 8402 Since people feel comfortable buying services
BR0626 - for cost and schedule metrics, which have little impact on success,
BR0627 - the idea emerged that adding metrics to improve communication would
BR0628 - make sense to customers because communication takes up 80% to 90% of
BR0629 - management time.
BR0631 - [On 970707 USAFIT entropic model posits that management large
BR0632 - projects degrades toward failure, ref SDS 81 628M, because
BR0633 - everybody is talking and nobody is listening. ref SDS 81 0108
BR0635 - ..
BR0636 - [On 021118 reality monitoring innate mental metrics trace
BR0637 - understadings to original sources that verify accuracy of
BR0638 - perceptions. ref SDS D5 QS8H
BR0640 - ..
BR0641 - Kerzner proposed integrating cost and schedule control, but omitted
BR0642 - explaining benefits of integrating cost, schedule and communications.
BR0643 - ref SDS 38 9D6J Kerzner was effective proposing an analogy with the
BR0644 - rule of three (3) to support multi-layer management. ref SDS 38 6M7L
BR0645 - This led to the idea of explaining SDS support for communication,
BR0646 - ref SDS 38 9D6J, as the third leg of management metrics to supplement
BR0647 - cost and schedule control. ref SDS 38 4302
BR0649 - ..
BR0650 - [On 950223 Morris asks how customers evaluate cost benefits using
BR0651 - SDS for Communication Metrics. ref SDS 44 5567
BR0653 - ..
BR0654 - [On 950228 Morris suggested coming up with intermediate metrics
BR0655 - for communication. ref SDS 45 9483
BR0657 - ..
BR0658 - [On 950327 defined Communication Metrics to complement cost and
BR0659 - schedule control. ref SDS 47 6007
BR0661 - ..
BR0662 - [On 950910 Communication Metrics implemented by SDS is a new
BR0663 - management science, discussed with Morris. ref SDS 54 9778
BR0666 - ..
BR0667 - Communication Counts Most, Hard to Count with Conventional Metrics
BR0669 - Morris asked, again, what is measured by Communication Metrics, per
BR0670 - above? ref SDS 0 HE59
BR0672 - [On 971229 management training film cites continual mistakes in
BR0673 - communication. ref SDS 85 1501
BR0675 - ..
BR0676 - [On 031008 Morris commended Gary Johnson's progress using SDS at
BR0677 - aerospace company, and observes that benefits of more accurate
BR0678 - memory enabled by SDS is better than forgetting. ref SDS D8 EQ8N
BR0680 - ..
BR0681 - Everybody knows it is helpful to measure performance but nobody has
BR0682 - been told how to measure communication that permeates daily life. How
BR0683 - can the one thing that counts most -- getting an accurate story -- be
BR0684 - measured? When people know the chronology of events they understand
BR0685 - the sequence of cause and effect, i.e., understanding the context of
BR0686 - correlations between the time of events imparts important implications
BR0687 - and nuance that impact objectives, requirements and commitments.
BR0688 - Morris indicated experience at Chips and Technologies with business
BR0689 - metrics does not address communication. He feels this will be a hard
BR0690 - sell, because most people think of communication as being people
BR0691 - skills which is not something engineering and technology can fix or
BR0692 - improve.
BR0694 - [On 950223 traditional linear controls do not fit the model of
BR0695 - mental metrics. ref SDS 44 8896
BR0697 - ..
BR0698 - [On 950426 discussion with Chip at GWU on "Genie in a Bottle"
BR0699 - illustrates challenge of improvement. ref SDS 48 1335).
BR0701 - ..
BR0702 - [On 980307 Andy Grove at Intel notes in his book that people
BR0703 - like to work on familiar things, in familiar ways, and so loathe
BR0704 - change to improve. ref SDS 87 1657
BR0706 - ..
BR0707 - [On 001219 8 steps identified for Communication Metrics to
BR0708 - improve memory and understanding. ref SDS B8 FO5M
BR0710 - ..
BR0711 - [On 020726 Tom Munnecke sponsored a seminar discussed difficulty
BR0712 - counting what count most. ref SDS C7 J484
BR0714 - ..
BR0715 - "Communication Metrics" offers an intellectual bridge between familiar
BR0716 - business metrics for cost and schedule, and communication that takes
BR0717 - up most of the time on the job, and so has the biggest impact on
BR0718 - performance, productivity and earnings. Morris noted on 890809 that
BR0719 - communication is 80% of his time. ref SDS 4 8812 Other studies
BR0720 - indicate communication is 60% to 90% of everybody's work day. Apart
BR0721 - from studies, people know they spend a lot of time in meetings going
BR0722 - over strategy and plans to improve cost and schedule reports, but they
BR0723 - have no tools for improving the meetings. On 940116 meetings are
BR0724 - cited in an article as the weak link in management. ref SDS 20 2290
BR0725 - Everyday people spend hours in meetings, making calls and handling
BR0726 - documents to manage the work; but, there is no time spent making this
BR0727 - time productive, even though communication takes up most of the time.
BR0728 - An example is the meeting at PG&E a few weeks ago on 941209 showing
BR0729 - hours wasted arguing about whose memory of the last meeting was more
BR0730 - correct. ref SDS 34 PK5M On 940327 Morris noted difficulty people
BR0731 - have remembering details. ref SDS 25 J496 Earlier on 921127 Morris
BR0732 - reported that little, inconsequential details are overlooked, and
BR0733 - later explode into major problems. ref SDS 15 0674 Henry Kissinger
BR0734 - complains that daily management is an "Alice in Wonderland" of
BR0735 - continual bumbling, reviewed on 940609. ref SDS 28 4238
BR0737 - [On 950228 Morris cited need for SDS to improve productivity of
BR0738 - meetings that get off track arguing about understandings from
BR0739 - prior communications. ref SDS 45 1994
BR0741 - ..
BR0742 - This background shows the need for a "metric" to strengthen memory of
BR0743 - accurate communication. POIMS explains how the SDS program (see
BR0744 - explanation at ref OF 6 3385) enables processes for investing
BR0745 - intellectual capital, ref OF 3 1101, integrating time and information,
BR0746 - adding "intelligence" that converts information into useful knowledge,
BR0747 - ref OF 4 6649, and automated MBO. ref OF 4 1110 Communication Metrics
BR0748 - summarizes these practices into a coherent theory of management that
BR0749 - is grounded in the concept of extending familiar practices for cost
BR0750 - and schedule control.
BR0752 - ..
BR0753 - See for example discussion with Dan Ono and Lowell Skelton at PMI
BR0754 - Conference in Vancouver on 941017. ref SDS 31 5603
What's a Metric for Communication Data Base Report Executives Expect
CD0401 - ..
CD0402 - Communication Metrics Data Base Report Mistakes Not Effective
CD0403 - Executives Want Reports of Mistakes for Communication Metrics
CD0405 - Morris feels Communication Metrics implies executives will get a data
CD0406 - base report on the number of meetings, calls, documents, mistakes and
CD0407 - losses, with graphs that chart trends, similar to reports for cost and
CD0408 - schedule control showing work is within the budget and on time, or is
CD0409 - over budget and behind schedule.
CD0411 - [On 950228 Morris discussed this again. ref SDS 45 9483
CD0413 - ..
CD0414 - [On 970526 Morris related communication metrics from seminar at
CD0415 - Cal Tech on Challenger Space Shuttle disaster; demonstrates
CD0416 - Communication Metrics require a different model from traditional
CD0417 - data base reports. ref SDS 80 4132
CD0419 - ..
CD0420 - Communication Metrics has only emerged in the past few days as a
CD0421 - concept. We need to think through the character of daily work that
CD0422 - entails constant communication in relation to conventional metrics for
CD0423 - business processes. For example, most people don't really think of
CD0424 - communication as a business process, but, as Morris said, it is
CD0425 - treated separately as a "people skill." ref SDS 0 SR7I
CD0427 - [On 950327 formalized ideas for Com Metrics based on accuracy,
CD0428 - ref SDS 47 0E83; alignment can be counted as an indicator of
CD0429 - accuracy. ref SDS 47 J16S
CD0431 - ..
CD0432 - [On 971229 management training film cites continual mistakes in
CD0433 - communication. ref SDS 85 1501
CD0436 - ..
CD0437 - What's Metric Communication - Listening Accuracy Meaning Understanding
CD0438 - Communication Metrics Difficult Measure Personal Belief Understanding
CD0440 - Morris commented that communication cannot be measured because it is a
CD0441 - personal leadership skill for getting things done by getting along
CD0442 - with people, being a team player, being open and empathizing so people
CD0443 - participate. Communication is explaining things to persuade, like a
CD0444 - salesman or executive talking people into saying "yes!" What counts
CD0445 - most in communication are appearance, being funny and convincing and
CD0446 - having the right attitude (e.g., empathy) and diligence to listen.
CD0447 - Traditional business "metrics" don't work for communication, like they
CD0448 - do for cost and schedule, because "persuasion," "attitude," and
CD0449 - "listening, that count the most in communication, are hard to count,
CD0450 - even though communcation counts most in productivity by taking up 80%
CD0451 - of the day, which Morris cited on 890809. ref SDS 4 8812 As a result,
CD0452 - Morris recommends against using "Communication Metrics" to summarize a
CD0453 - new way of working with SDS to improve communication for saving time
CD0454 - and money and lives.
CD0456 - ..
CD0457 - [On 020726 Tom Munnecke sponsored seminar discussing the
CD0458 - challenge of counting what counts most. ref SDS C7 J484
CD0460 - ..
CD0461 - [On 020924 Morris asks in a letter about what's a metric for
CD0462 - communication. ref SDS D2 LJ9L
CD0465 - ..
CD0466 - Errors Listening Communciation Metrics Alignment Different Experience
CD0467 - Listening Communciation Metrics Alignment Errors Different Experience
CD0469 - Today, Morris cited examples from his experience on the job when
CD0470 - people don't listen; or, people listen, but different interpretations
CD0471 - occur because everyone has different experience. He feels this makes
CD0472 - management very frustrating because everyone is going in different
CD0473 - directions, work becomes chaotic. On 940111 the book on Project
CD0474 - Management used by JPL and NASA and received from the Cal Tech seminar
CD0475 - says people make different interpretations from hearing and seeing the
CD0476 - same events, ref SDS 19 2074, and recommends feedback as the essential
CD0477 - metric of accuracy for communication. ref SDS 19 4400 A month later
CD0478 - on 940219 an article in the Project Management Journal noted that
CD0479 - effective listening requires feedback to verify accuracy. ref SDS 23
CD0480 - 1L3N
CD0482 - ..
CD0483 - On 940327 Morris reported dates are hard to remember; people get mad
CD0484 - with everybody pointing fingers in accusation and blame during
CD0485 - conversation in meetings arguing about the sequence of past events.
CD0486 - ref SDS 25 GD9G
CD0488 - ..
CD0489 - [On 951031 reality monitoring communication metric in
CD0490 - psychology use writing for Communication Metrics alignment
CD0491 - links to discovery errors understanding in cognitive science.
CD0492 - ref SDS 60 3488
CD0494 - ..
CD0495 - [On 951117 narrative therapy cognitive science practice in
CD0496 - psychology that supports reality monitoring communication
CD0497 - metrics. ref SDS 63 KO8L
CD0499 - ..
CD0500 - [On 980307 Andy Grove, CEO of Intel, reports mental maps are
CD0501 - awfully forgiving of ambibuity, ref SDS 87 3668, and so writes
CD0502 - copious notes to remember accurately. ref SDS 87 3101
CD0504 - ..
CD0505 - [On 010622 Doug Lenat describes literacy reading writing using
CD0506 - alphabet technology makes people superhuman by writing things
CD0507 - down that can then be remembered more accurately. ref SDS E3
CD0508 - N668
CD0510 - ..
CD0511 - [On 040312 laws of nature yield order, structure, pattern
CD0512 - of cause and effect for logical analysis, ref SDS E0 RP6K;
CD0513 - locality principle requires adding energy to connect cause
CD0514 - and effect that converts information into the power of
CD0515 - knowledge; Knowledge Management takes a lot of hard work
CD0516 - (i.e., energy) without tools for intelligence support;
CD0517 - without "knowledge," however, information overload drives
CD0518 - management toward entropy, which makes email a "killer
CD0519 - application" that kills productivity, from lectures on 21st
CD0520 - century science. ref SDS E0 YH4G
CD0522 - ..
CD0523 - Morris said that people waste a lot of time in meetings pointing
CD0524 - fingers and blaming others for mistakes because differences occur
CD0525 - remembering the meaning of discussion in meetings, calls, and
CD0526 - documents. On 940327 he was frustrated by the challenge of conflict
CD0527 - in feedback. ref SDS 25 J47F
CD0529 - [On 960721 Morris cited meetings with Intel and Lockheed waste
CD0530 - endless hours arguing about remembering accurately
CD0531 - understandings from prior meetings. ref SDS 76 0896
CD0533 - ..
CD0534 - [On 961017 Glenn at US Army Corps of Engineers commented that
CD0535 - people get mad because they interpret communication
CD0536 - differently. ref SDS 78 5832
CD0538 - ..
CD0539 - [On 020217 DOD program manager explains need for precision
CD0540 - access to solve problem of people pointing fingers in
CD0541 - accusation and blame, because they cannot point to an accurate
CD0542 - record. ref SDS C4 9360
CD0544 - ..
CD0545 - [On 021108 Bill Gates at Microsoft points out that merely
CD0546 - writing things down does not improve memory and productivity,
CD0547 - unless people can find relevant parts of the record in time to
CD0548 - be effective saving lives, time, and money. ref SDS D4 EF5I
CD0550 - ..
CD0551 - [On 060905 What's the Subject of a Paragraph complements
CD0552 - Morris' question What's a Metric for Communication. ref SDS E7
CD0553 - FE4Q
CD0555 - ..
CD0556 - Poor listening, and good listening with differing interpretations,
CD0557 - both cause extra cost and delay. Morris made this point in our call
CD0558 - on 890809. ref SDS 4 126J On 921127 Morris was disappointed that
CD0559 - small details from miscommunication later blow up into major problems.
CD0560 - ref SDS 15 0674 An example is when Morris started using SDS on
CD0561 - 910520. ref SDS 10 655O The first day he wrote up a record and called
CD0562 - a colleague back several times because he discovered while writing
CD0563 - that he could not remember parts of the story. Discovering a gap in
CD0564 - memory provided an alert to pause and fix the problem. Taking
CD0565 - proactive action to investigate, Morris called a colleague. He got
CD0566 - information that filled in the gaps and clarified context, and, also,
CD0567 - corrected errors in understanding on several important matters.
CD0568 - Morris then nailed down the story by writing up the record in SDS.
CD0569 - ref SDS 10 6693 At that time, Morris felt the effort to prepare an
CD0570 - accurate record for understanding organizational memory saved the
CD0571 - company time and money. ref SDS 10 HV66 When our meeting ended,
CD0572 - Morris indicated that SDS support for communication makes technology a
CD0573 - powerful new ally for leadership. ref SDS 10 I66F
CD0575 - [On 951102 discussed "metrics" for communication with Morris.
CD0576 - ref SDS 61 0876
CD0578 - ..
CD0579 - [On 960721 Morris used "metric" of accuracy to evaluate Asilomar
CD0580 - Conference on leadership and technology. ref SDS 76 8258
CD0583 - ..
CD0584 - Accuracy Communication Metrics Expand Span of Attention
CD0586 - Morris' experience, related above, ref SDS 0 EH7J, suggests "metrics"
CD0587 - for communication expand span of attention to avoid errors and
CD0588 - omissions remembering only the gist of the story and forgetting
CD0589 - alignment of critical details, and further discover correlations,
CD0590 - implications, and nuance that yield opportunity in time for taking
CD0591 - effective action, explained above. ref SDS 0 0550 Both construction
CD0592 - and discovery are accomplished by the common practice to weigh the
CD0593 - accuracy of communication. Communication metrics of accuracy
CD0594 - complement traditional cost and schedule metrics that alert people to
CD0595 - adjust course in time to save lives, time and money. People generally
CD0596 - do not think of communication as something that can be "weighed,"
CD0597 - because, as Peter Drucker notes, communication occurs in the human
CD0598 - mind, reported 931130. ref SDS 18 3851 There are no physical objects
CD0599 - that can be "weighed" in the traditional sense of saying "x" weighs
CD0600 - four (4) pounds more than "y," echoing Morris' point above,
CD0601 - ref SDS 0 EH7J, that what seems to count most in communication is hard
CD0602 - to count.
CD0604 - [On 020924 Morris asks in a letter about what's a metric for
CD0605 - communication. ref SDS D2 LJ9L
CD0607 - ..
CD0608 - [On 021118 reality monitoring innate mental metrics trace
CD0609 - understadings to original sources that verify accuracy of
CD0610 - perceptions. ref SDS D5 QS8H
CD0612 - ..
CD0613 - [On 031008 Morris commended Gary Johnson's progress using SDS at
CD0614 - aerospace company, and observes that benefits of more accurate
CD0615 - memory enabled by SDS is better than forgetting. ref SDS D8 EQ8N
CD0617 - ..
CD0618 - [On 050119 Gary Johnson lists metrics for communication that SDS
CD0619 - supports, ref SDS E5 ES4S, responding to an inquiry by Henry van
CD0620 - Eykan. ref SDS E5 5E5O
CD0622 - ..
CD0623 - [On 040312 laws of nature yield order, structure, pattern of cause
CD0624 - and effect for logical analysis, ref SDS E0 RP6K; locality
CD0625 - principle requires adding energy to connect cause and effect that
CD0626 - converts information into the power of knowledge; Knowledge
CD0627 - Management takes a lot of hard work (i.e., energy) without tools
CD0628 - for intelligence support; without "knowledge," however,
CD0629 - information overload drives management toward entropy, which makes
CD0630 - email a "killer application" that kills productivity, from
CD0631 - lectures on 21st century science. ref SDS E0 YH4G
CD0633 - ..
CD0634 - [On 070831 SDS supports Communication Metrics with flexible
CD0635 - structure that has many units of information. ref SDS E9 FL9G
Scales of Justice Weigh Evidence to Measure Accuracy of Testimony fo
CZ0401 - ..
CZ0402 - Legal Practice Knowledge Management Organize Leverage Discovery Truth
CZ0403 - Accuracy Communication Metric Weighs Evidence to Determine Truth
CZ0404 - Errors Communication Metric Weigh Evidence Discovery Accuracy
CZ0405 - Legal Practice Weigh Accuracy Discover Errors Communication Metric
CZ0407 - Legal practice begins with getting an accurate record. A court
CZ0408 - reporter takes down a contemporaneous record of communications and
CZ0409 - notes when specific exhibits are applied in the record.
CZ0411 - ..
CZ0412 - Legal practice studies the record for chronology, context, and
CZ0413 - connections to discover order, structure, and pattern in complex
CZ0414 - communication, which yields knowledge of cause and effect. Accuracy
CZ0415 - of conversation and writings is authenticated with cross-checks
CZ0416 - "connecting the dots" from all the evidence into a mosaic of audit
CZ0417 - trails that trace problems to original sources. Procedures for
CZ0418 - organizing evidence submitting briefs, and filing judgements provides
CZ0419 - knowledge management that makes sense of complexity, and leverages the
CZ0420 - power of knowledge from investing time and energy to understand one
CZ0421 - case into a record of expanding case law that helps everyone deal with
CZ0422 - similar problems.
CZ0424 - [On 960620 Knowledge Space summarizes SDS methodology of order and
CZ0425 - structure to disocver patterns of cause and effect that make sense
CZ0426 - of complexity. ref SDS 74 HH8N
CZ0428 - ..
CZ0429 - [On 061218 Tumor Boards in medical practice apply legal practices
CZ0430 - for solving complex problems and educating through continual
CZ0431 - learning that helps everyone. ref SDS E8 FW9K
CZ0433 - ..
CZ0434 - Judges and juries routinely "weigh" testimony on the "scales of
CZ0435 - justice" to decide the most accurate understanding of the story that
CZ0436 - is possible based on evidence available from communication in the
CZ0437 - courtroom. Curiously, judges don't say anything about paying
CZ0438 - attention to appearance, who talked the best, who seemed to have the
CZ0439 - right attitude for listening. While, as human beings, jurors are
CZ0440 - impacted by factors of salesmanship that count most on the job, as
CZ0441 - set out above, ref SDS 0 EH7J, they are actually instructed to weigh
CZ0442 - the evidence impartially, by setting aside attractive personality and
CZ0443 - appearance, and focus, instead, on consistent alignment of what a
CZ0444 - witness says in relation to testimony of other witnesses, with any
CZ0445 - contemporaneous writings by the witness, with the record of actual
CZ0446 - conduct (i.e., with the history of performance).
CZ0448 - ..
CZ0449 - A typical jury instruction says....
CZ0451 - You will evaluate and weigh the testimony in this case. You
CZ0452 - must listen very carefully to each witness and pay attention to
CZ0453 - his or her demeanor on the witness stand. Use your common sense,
CZ0454 - your intuition, and your experience in life to decide the
CZ0455 - credibility and reliability of each witness. Consider which
CZ0456 - ones may have an interest in the outcome of this lawsuit and
CZ0457 - which ones have nothing to gain one way or the other. Listen for
CZ0458 - consistency or inconsistency in the testimony of each witness,
CZ0459 - and pay attention to how the witness may have come to know the
CZ0460 - facts about which he or she is testifying. If you believe that
CZ0461 - a witness is trying to deceive you by falsifying any part of the
CZ0462 - testimony, then you have the right to reject that witness's
CZ0463 - entire testimony as being unworthy of belief. You do not have
CZ0464 - to accept any statement as true just because it is made under
CZ0465 - oath. You are free to accept as true or reject as false any
CZ0466 - statement of any witness according to the way that you are
CZ0467 - impressed with the truthfulness of the witness.
CZ0469 - ..
CZ0470 - The NWO paper explains "truth is a moving target" in a faster paced
CZ0471 - world of the 21st century. ref OF 7 5138 As a result, to know the
CZ0472 - "truth" beyond the controlled conditions of a courtroom requires
CZ0473 - continual efforts to align "stories" from communication with relevant
CZ0474 - experience that refine accuracy of knowledge about cause and effect,
CZ0475 - because better understanding of cause and effect enables effective
CZ0476 - follow up, as discussed on 890809. ref SDS 4 XD7O
CZ0478 - [On 951031 reality monitoring communication metric in psychology
CZ0479 - use writing for Communication Metrics alignment links to discovery
CZ0480 - errors understanding in cognitive science. ref SDS 60 3488
CZ0482 - ..
CZ0483 - [On 951117 narrative therapy cognitive science practice in
CZ0484 - psychology that supports reality monitoring communication metrics.
CZ0485 - ref SDS 63 KO8L
CZ0487 - ..
CZ0488 - [On 021118 reality monitoring innate mental metrics trace
CZ0489 - understadings to original sources that verify accuracy of
CZ0490 - perceptions. ref SDS D5 QS8H
CZ0492 - ..
CZ0493 - [On 040312 laws of nature yield order, structure, pattern
CZ0494 - of cause and effect for logical analysis, ref SDS E0 RP6K;
CZ0495 - locality principle requires adding energy to connect cause
CZ0496 - and effect that converts information into the power of
CZ0497 - knowledge; Knowledge Management takes a lot of hard work
CZ0498 - (i.e., energy) without tools for intelligence support;
CZ0499 - without "knowledge," however, information overload drives
CZ0500 - management toward entropy, which makes email a "killer
CZ0501 - application" that kills productivity, from lectures on 21st
CZ0502 - century science. ref SDS E0 YH4G
CZ0504 - ..
CZ0505 - [On 040921 cynical despair about accuracy of writing, Morris
CZ0506 - giving up on root cause analysis, like Socrates gave up on writing
CZ0507 - to improve accuracy of memory. ref SDS E2 G28O
CZ0509 - ..
CZ0510 - This suggests that business "metrics" of some form can be reasonably
CZ0511 - applied to communication outside the courtroom where people have the
CZ0512 - same need for making the best judgement possible about the accuracy
CZ0513 - and relevance of the story, by "weighing" available evidence to
CZ0514 - accurately understand cause and effect for making sense of complexity.
CZ0515 - POIMS applies this idea in using the metaphor of double entry
CZ0516 - bookkeeping as a way to verify accuracy of communication by writing
CZ0517 - things down and providing feedback. ref OF 4 3I8M Difficulty writing
CZ0518 - the story is an obvious "metric" that reveals gaps in understanding,
CZ0519 - noted by Drucker, reviewed on 931130, ref SDS 18 4966, and illustrated
CZ0520 - by Morris' experience on 910520. ref SDS 10 655O Similarly,
CZ0521 - conflicting stories show conflicting understanding that cause delay
CZ0522 - and extra cost when people take conflicting action.
CZ0524 - ..
CZ0525 - Morris said this is a lot like the idea he heard at the seminar in New
CZ0526 - Orleans, which reminded him of SDS, per above. ref SDS 0 5932 Morris
CZ0527 - noted that writing a coherent story to fill in the gaps and resolve
CZ0528 - conflicts by adding alignment is not a common business "metric." It
CZ0529 - it takes a lot of extra time to write things twice, and so seems like
CZ0530 - overkill, because business people have to expedite to save money, as
CZ0531 - he related on 890809. ref SDS 4 5930
CZ0533 - ..
CZ0534 - Practical experience shows that business metrics produce reports on
CZ0535 - cost and schedule and things like processor speeds. Communication
CZ0536 - Metrics sounds like extra work for the manager, but managers want to
CZ0537 - get a report prepared by others that shows how things are going and
CZ0538 - what to worry about, that sort of thing.
CZ0540 - [On 950223 Morris cited example of processor speed again.
CZ0541 - ref SDS 44 5868
CZ0543 - ..
CZ0544 - [On 960721 Morris used "metric" of accuracy to evaluate Asilomar
CZ0545 - Conference on leadership and technology. ref SDS 76 8258
CZ0547 - ..
CZ0548 - Since, as Morris notes, communication is different from other business
CZ0549 - processes, ref SDS 0 EH7J, we need an innovation to apply metrics
CZ0550 - usefully. Typically, managers do not want a "report" showing they
CZ0551 - made a lot of mistakes in daily communication. People want wriggle
CZ0552 - room and deniability, which is reduced by a "report." Moreover, by
CZ0553 - the time a conventional "report" is assembled and distributed, the
CZ0554 - opportunity to make a correction that avoids damage has passed,
CZ0555 - leaving folks with just a report. People want metrics for
CZ0556 - communication to alert of misunderstanding in time to avoid problems
CZ0557 - that cause extra cost and delay. They want to eliminate the extra
CZ0558 - cost and delay; they want to eliminate the mistakes, not a report that
CZ0559 - mistakes were make. Eliminating mistakes requires Communication
CZ0560 - Metrics that improve accuracy of communication. How can we fashion
CZ0561 - technology to count accuracy that counts most in communication?
CZ0563 - ..
CZ0564 - On 900303 Jeremy Campbell says the human mind uses "Baker Street"
CZ0565 - reasoning to weigh information, ref SDS 5 5443, by organizing stories
CZ0566 - into chronologies of history. People require accurate understandings
CZ0567 - in order to function in life, and so are constantly weighing new
CZ0568 - information against memory of relevant experience for testing what to
CZ0569 - believe in order to take action. The mind performs millions of
CZ0570 - calculations in parallel on details below the level of conscious
CZ0571 - awareness. see Campbell again on 900303, ref SDS 5 0405 Only the
CZ0572 - result of these mental metrics is reported to the conscious mind in
CZ0573 - the form of relative belief along a sliding scale from certainty that
CZ0574 - a story is accurate to certainty it is inaccurate, with a mid-point of
CZ0575 - uncertainty, also, called "confusion," that often leads to further
CZ0576 - inquiry. The fact that the mind's calculations weighing the accuracy
CZ0577 - of communication are suppressed from the conscious span of attention
CZ0578 - does not deter people from relying on conclusions calculated by innate
CZ0579 - mental metrics. POIMS explains the opportunity for using SDS to aid
CZ0580 - these common mental metrics, with a system of Communication Metrics.
CZ0581 - ref OF 4 1106
CZ0583 - [On 960324 Landauer's paper Plato's Problem explains Latent
CZ0584 - Semantic Analysis that offers a theory of dimension matching to
CZ0585 - explain mental metrics for understanding communication.
CZ0586 - ref SDS 69 3250
CZ0588 - ..
CZ0589 - [On 020608 Snowden's paper on Complex Acts of Knowing notes people
CZ0590 - cannot tell all that we know, nor write all that we tell; not an
CZ0591 - excuse for improving ability to refine accuracy of what we think
CZ0592 - we know. ref SDS C6 S48O
Links Mind Innately Connects New Information to Experience History Ne
Links Natural Cogintive Process Makes Millions of Connections to Veri
Spreadsheet for Knowledge Flexible Format Structure for Linking and A
D40601 - ..
D40602 - Spreadsheet for Knowledge Rending Like Alphabet Builds Information
D40603 - Linking Natural Mental Metric Construct Understanding Verify Accuracy
D40605 - Mental metrics that calculate accuracy depend on human memory to align
D40606 - new information with memory of relevant experience, and is constrained
D40607 - by limited "span of attention."
D40609 - [On 990303 research by George Miller found that span of attention
D40610 - is limited to about seven (7) subjects, when there is ample time
D40611 - to think. ref SDS 92 5328
D40613 - ..
D40614 - This process can be roughly analogized to a "spreadsheet for
D40615 - knowledge," using coordinates of time, context and location, as
D40616 - explained on 890523, ref SDS 2 T1VQ, to facilitate links that verify
D40617 - accuracy of alignment with experience, history, organizational memory,
D40618 - objectives and requirements in law, regulation, commitments, policy,
D40619 - habit and accepted standards from custom and tradition. People
D40620 - innately make these connections to understand and react to awareness
D40621 - of existence, see POIMS. ref OF 1 034J SDS provides an external,
D40622 - flexible format to routinely perform these mental metrics that
D40623 - triangulate the accuracy of knowledge, similar to using the alphabet
D40624 - for creating information, as explained in POIMS. ref OF 4 SV5J
D40626 - [On 940327 Morris noted self-evident benefit SDS links improve
D40627 - human memory. ref SDS 25 J496
D40629 - ..
D40630 - [On 970524 Cal Tech study linking NASA communications over a 10
D40631 - year period provided root cause analysis on loss of Shuttle
D40632 - Challenger in 1986. ref SDS 79 7298
D40634 - ..
D40635 - [On 980824 Max Wideman forecast resistance to linking SDS records
D40636 - on the Internet. ref SDS 90 5977
D40638 - ..
D40639 - [On 990211 manager at USACE overwhelmed by links like being twice
D40640 - around the world. ref SDS 91 3780
D40642 - ..
D40643 - [On 991014 people don't like the burden and responsibility for
D40644 - knowledge empowered by links. ref SDS 99 3066
D40646 - ..
D40647 - [On 000125 people worry links boggle the mind. ref SDS A6 GE65
D40649 - ..
D40650 - [On 000208 people get used to working with links in a connected
D40651 - record, just like people used to driving to the store, rather than
D40652 - walking. ref SDS A7 2940
D40654 - ..
D40655 - [On 000824 people hate links and don't like archives. ref SDS B3
D40656 - FJ5H and ref SDS B3 7O9I
D40658 - ..
D40659 - [On 010420 cognitive overhead explains investing time to pause for
D40660 - deciding whether to open a link. ref SDS B9 SU6K
D40662 - ..
D40663 - [On 010916 SDS enables amazing memory with mechanisms that
D40664 - obviously work. ref SDS C1 0001
D40666 - ..
D40667 - [On 020812 long history of resistance to external linking to aid
D40668 - innate process of making mental connections. ref SDS C8 659F
D40670 - ..
D40671 - [On 020820 people have voted against links, ref SDS C9 UV6G, and
D40672 - feel accuracy is not necessary. ref SDS D0 V66I
D40674 - ..
D40675 - [On 020920 people are not forced to click links, ref SDS D1 5P3O,
D40676 - but have the opportunity to verify accuracy and expand span of
D40677 - attention in for understanding context based on links people
D40678 - innately make when new information is created and received.
D40679 - ref SDS D1 6H3G
D40681 - ..
D40682 - [On 030524 linking presents knowledge management dilemma of
D40683 - causing people to stop to verify links created innatetly using
D40684 - much slower, but more accurate, Communication Metrics enabled by
D40685 - SDS. ref SDS D7 514L
D40687 - ..
D40688 - In a courtroom, jurors and judges have a transcript that offers access
D40689 - to the trial record on command to refresh their of memory. A
D40690 - specialist is hired to prepare an accurate and complete record that is
D40691 - organized linearly to track the sequence of evidence. Lawyers and the
D40692 - judge explain context based on the particular issues to be considered
D40693 - for judgement in the case. There are, also, rules of evidence to
D40694 - control communication so that relevance and order is maintained to
D40695 - facilitate clear understanding. Outside the courtroom things are more
D40696 - dynamic and this makes command and control of the record much more
D40697 - difficult. Therefore, to render better judgements in the fast moving
D40698 - environment of the information highway, we need tools and procedures
D40699 - that fit these conditions. The flexible structure of SDS and
D40700 - functionality to track chronology and context, again, as explained on
D40701 - 890523, ref SDS 2 P13O, aid human intelligence that weighs accuracy of
D40702 - communication against relevant experience. This provides a practical
D40703 - system of "Communication Metrics" for daily life.
D40705 - [On 960721 discussed Landauer's concept of meaning drift that
D40706 - requires support for innate mental metrics to improve accuracy.
D40707 - ref SDS 76 X874
D40709 - ..
D40710 - [On 970526 discussed Landauer's explanation of dimension matching
D40711 - for mental metrics. ref SDS 80 4133
D40713 - ..
D40714 - Morris' report on 940327 that SDS aids human memory seems to support
D40715 - the proposition that SDS accomplishes important Communication Metrics.
D40716 - ref SDS 25 J496 Morris' experience using SDS on 910520 demonstrated
D40717 - application of Communication Metrics to correct mistakes in time to
D40718 - save time and money. ref SDS 10 655O Morris' report today that
D40719 - management professionals are teaching aspects of SDS methodology to
D40720 - write down and analyse communication after the fact for discovering
D40721 - and correcting errors in understanding indicates value added of using
D40722 - SDS for Communication Metrics. ref SDS 0 0Y03
D40724 - ..
D40725 - Experience over several thousand years of legal practice routinely
D40726 - weighing evidence from communication without using conventional data
D40727 - base report methods, cited by Morris today, ref SDS 0 SR9M, yet, also,
D40728 - applying all of the issues Morris raises about communication as a
D40729 - personal skill, etc., ref SDS 0 EH7J, suggests that Communication
D40730 - Metrics offers a clear and useful expression for improving mental
D40731 - metrics that calculate accuracy and completeness of a story, which,
D40732 - while not reduced to numerical form, is vital for enabling decisions
D40733 - to guide daily life and enterprise that advance civilization.
D40735 - ..
D40736 - [On 950223 Morris asks what others think of Com Metrics,
D40737 - ref SDS 44 216K, asks how to calculate cost/benefits, and offers
D40738 - ideas from measuring computer processing power. ref SDS 44 5567
D40739 - Communication Metrics has a better fit with the model of weighing
D40740 - accuracy of testimony rather than measuring computer power.
D40741 - ref SDS 44 8896
D40743 - ..
D40744 - SDS supports meaningful Communication Metrics by first making it fast
D40745 - and easy to capture a greater share of daily information to test and
D40746 - correct erroneous understandings, per Morris' experience cited above.
D40747 - ref SDS 0 AW8K, and second to provide a record of experience to more
D40748 - accurately weigh communication at one time against communication at
D40749 - another time. SDS flexible structure and report processes to assemble
D40750 - information into chronologies of common context with connections
D40751 - showing cause and effect further facilitate ordinary mental metrics
D40752 - that enable people to significantly improve understanding the story of
D40753 - daily life and take appropriate follow up action, given the fact that
D40754 - the human mind is wired to reason based on sequence and the weight of
D40755 - evidence, reported on 900319. ref SDS 6 1323
D40757 - [On 001219 listed eight (8) steps for using SDS. ref SDS B8 4W4L
D40759 - ..
D40760 - [On 020608 Dave Snowden at IBM argues that knowledge cannot be
D40761 - stored, implying technology cannot augment intelligence for
D40762 - growing and using knowledge. ref SDS C6 LYPS
D40764 - ..
D40765 - This supports the record on 890809 when Morris discussed the role of
D40766 - listening in communications, and analysis showed that SDS supports
D40767 - understanding and follow up. ref SDS 4 XD7O
Distribution. . . . See "CONTACTS"