CONTACTS 
0202 - IBM Credit Corporation                                                                                                                                             O-00000319 0201

SUBJECTS
Yosemite, 950915

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 39 0000, ref SDS 32 0000.
040502 -
040503 - Drove to Yosemite Valley for hike to Half Dome tomorrow; had dinner in
040504 - a small town in the mountains.
040506 -  ..
040507 - Developed ideas from discussions this evening, of church attendance as
040508 - a metric similar to the way a lawsuit was used in the New World Order
040509 - paper.
040510 -
040512 -  ..
0406 -
0407 -
0408 - Progress
0409 -   ..
040901 - Took BART to Walnut Creek.  Met Tauvo Arias, Claudia's brother,
040902 - per discussion with Ross at ref SDS 39 line 45.  We only to wait only
040903 - about 5 minutes before Ross showed up.
040904 -
040906 -  ..
040907 - Ross' Dad
040908 -
040909 - We drove to the home where Gordon is staying near Ross' place in
040910 - Concord.  Ross visited with his Dad for about 15 minutes, encouraging
040911 - him to avoid making another independent excursion.  Evidently within
040912 - the past few days or weeks, Gordon tried to walk to the train station
040913 - to visit Richard and his wife, Wednesday, in Southern California.  He
040914 - got about 5 houses away where he fell, injuring himself.  Ross said
040915 - his Dad has difficulty remembering things due to a series of strokes
040916 - over the past year or so.
040917 -
040918 -     [On 960502 visited with Richard. ref SDS 45 0001
040919 -
040921 -  ..
040922 - Elbow Injury
040923 -
040924 - I asked about Ross' elbow injury.  He said the cast was removed a few
040925 - weeks ago. He has had some physical therapy to improve the range of
040926 - motion which is still quite constricted by post-operation adhesions,
040927 - similar to my knee injury. There is a lot of pain trying to straighten
040928 - it out. I asked about extending it with weight lifting.  I have found
040929 - with my knee that this can help.  Ross said the Doctor recommends
040930 - against this procedure.  I mentioned that I needed a second visit to
040931 - the hospital a few months after the cast was removed from my leg, so
040932 - the Doctor could straighten, fully extend, the leg under a general
040933 - anesthetic.  Ross has a visit scheduled for this week to discuss his
040934 - progress.
040935 -     ..
040936 -     During our stay at Yosemite, Ross used the top bunk, and had
040937 -     noticeable difficulty using his injured arm to hoist himself up.
040939 -      ..
040940 -     There was no apparent difficulty lifting things.  He seems pretty
040941 -     healthy, otherwise.
040942 -
040944 -  ..
040945 - We drove to his home so Ross and Tauvo could get their gear.  This
040946 - year he had most of the camping equipment in a single container, so
040947 - loading up took only a few minutes.
040949 -  ..
040950 - Stu was taking a nap.  He must have been pretty tired because we made
040951 - a fair amount of noise and he slept through it.
040952 -
040954 -  ..
040955 - New Computer
040956 -
040957 - Ross has a new computer.  It is a Packard Bell 75 Mhz, 1.2 GB Pentium
040958 - with 16 MB of RAM.  Ross seemed to indicate it is intended as a family
040959 - computer.  It was set up on a small table in the Boys room. Ross at
040960 - first seemed to indicate he planned to set it up on a regular desk, so
040961 - he can use it for a home workstation.  Later I got the impression he
040962 - expects to simply use a new notebook he is getting with a Powerchip
040963 - processor.  He seems to be still sorting out in his mind how the
040964 - Packard Bell computer will be used.
040965 -
040967 -       ..
040968 -      Windows 95 & OS2
040969 -
040970 -      The new computer came with Windows 95 installed.  Ross is not
040971 -      planning to install os2 at this time.  He is still using os2 on
040972 -      his work computer which is an IBM Thinkpad.  I think he indicated
040973 -      it has 20 MB of RAM.
040975 -       ..
040976 -      I assume the new notebook will have os2 installed.  This at least
040977 -      will support the potential to use SDS at some future time.
040979 -       ..
040980 -      Ross offered to loan me the Windows 95 CD so I can try it.
040981 -
040982 -
040983 - ..
040984 - He brought a Minolta camera.  He still has not developed the
040985 - pictures from the trip last year.  The camera is on his desk at work.
040986 -
040988 -  ..
040989 - IBM Support for OS2 Shows Challenge of Growing Complexity Using IT
040990 -
040991 - There was discussion of support costs for new technology.
040992 -
040993 - Ross feels IBM should not invest the time needed to correct problems
040994 - with OS2. He recalled spending a long time on the phone to get help
040995 - from Microsoft.
040997 -  ..
040998 - I mentioned that many times I have had to spend several hours over
040999 - many days even weeks and months to solve problems with os2.
041001 -  ..
041002 - Ross feels IBM should not provide this support because it costs more
041003 - money than is generated by sale of the product.
041004 -
041005 -     [On 960502 discussion with Richard. ref SDS 44 7Y5G
041006 - ..
041007 - Another perspective is that this is a cheap way to debug a new,
041008 - highly complex, and potentially valuable program.  Of course it may
041009 - turn out that these costs cannot be recouped by future sales of a bug
041010 - free program.  Microsoft manages to do this, but whether IBM is
041011 - successful with os2 seems more and more doubtful.  Os2 is much better
041012 - than Windows 95, yet many people have greater faith in the reputation
041013 - of Bill Gates than in their own ability to choose quality software.
041014 - Cultural inertia is very powerful, even for bright young people.
041015 -
041016 -
041018 -  ..
041019 - Traveling
041020 -
041021 - We left the house for Yosemite about 1500.  Stopped at a Safeway on
041022 - Ygnacio Valley Road to buy food for the trip.  Ross developed the menu
041023 - for tomorrow night after the hike, and breakfast Sunday morning.  We
041024 - stopped again at a WalMarts store in Tracy to get some water bottles
041025 - with a filtration element, so we can fill the bottles from streams
041026 - along the trail tomorrow.  At WalMarts we looked for Powerbars to be
041027 - our food during the hike, but could not find them at this store.
041029 -  ..
041030 - Traffic was fairly heavy getting onto US 99 because it was commute
041031 - time.  We considered stopping in Escalon at the hamburger place we
041032 - stopped last year, but wound up not doing so.  Instead we stopped at
041033 - a bar in a small town in the mountains, called the "Iron Door."  Had
041034 - an excellent hamburger.  Enjoyed the ambiance.
041035 - ..
041036 - Arrived in Yosemite about 2100.  Walked out to the river to see
041037 - how much higher it is this year than last due to severe winter storms
041038 - this year.  The number of stars you can see at this elevation was
041039 - "startling."  This is one of the best parts of the trip.
041041 -  ..
041042 - The cabin, or whatever it is called, was missing a mattress on one of
041043 - the bunks.  Initially we thought it might cost additional rent to get
041044 - another mattress.  Went back to the registration desk and asked them
041045 - to bring us another one.  There was no charge. It was already there
041046 - by the time we walked back to the camp site.
041047 -
041048 -
041049 -
0411 -

SUBJECTS
Comments on usefulness
Organizer, Religion, New World Order
Ignorance, Fear, Denial
Psychologically Demanding
Psychologists, Communication Specialists,

1207 -
120801 -  ..
120802 - SDS & Communication Metrics
120803 -
120804 - Explained work on Communication Metrics to create a new management
120805 - science that overcomes mistakes, losses and failures caused by the
120806 - Information Highway. It grew out of a contract with PG&E last year to
120807 - provide POIMS "automated management" support.
120808 -
120810 -  ..
120812 -      ..
120813 -     Ignorance, Fear, Hope - Marketing Challenge
120814 -
120815 -     Those who had not directly used SDS, or been aided by it, were
120816 -     unable to grasp the concept of "converting information into
120817 -     knowledge," reported on 940125, ref SDS 12 8945, and earlier on
120818 -     910523. at ref SDS 3 2736  They could not explain it to themselves
120819 -     nor to anyone else. see 941228, ref SDS 23 9954
120821 -      ..
120822 -     So we need a way to overcome this ignorance and attendant fear of
120823 -     solutions that conflict with what everybody else is doing, and
120824 -     people's hope that other seemingly easier to learn tools are
120825 -     adequate substitutes for SDS, as discussed previously with Ross on
120826 -     890809, and again on 940411. ref SDS 16 289O
120827 -     ..
120828 -     During our trip to Yosemite last year on 940916, Ross
120829 -     pointed out that computers are sold by salesman who do not use
120830 -     computers, to purchasing agents who, also, do not use computers,
120831 -     ref SDS 19 8209 and are used by people who only have 20 minutes to
120832 -     learn anything before heading out for the next meeting, per our
120833 -     telecon on 890809. ref SDS 1 QY6L  Landauer's book reviewed
120834 -     recently on 950710, "The Trouble with Computers, says it is hard
120835 -     to design computers that help people think, which is needed to
120836 -     support management and other knowledge work.  Since thinking is
120837 -     complex, you have to improve a range of integrated tasks.  This
120838 -     makes SDS complex, but still a lot faster, easier and more
120839 -     accurate than relying on personal recall.  As Ross noted on 890809
120840 -     it takes longer than 20 minutes to learn SDS, but software
120841 -     produced that only takes 20 minutes to learn, does not improve
120842 -     management productivity, earnings and stock prices.  Landauer says
120843 -     it is actually frivolous. ref SDS 30 1222
120844 -
120845 -        [See discussion with Dave at Intel, ref SDS 41 line 848, and
120846 -        Morris at ref SDS 42 line 331.]
120847 -           ..
120848 -        See also discussion with Morris on what people are
120849 -        ignorant about ref SDS 25 line 150.
120850 -
120852 -  ..
120853 - Ross is generally familiar with ISO 9000 quality criteria and so
120854 - recognized the idea of adding "metrics" to communications, per
120855 - analysis of Kerzner lecture at Cheveron Learning Center, ref SDS 24
120856 - line 212.  He asked what I mean by "knowledge."
120857 -
120858 -
120860 -  ..
120861 - Traceability and Continual Learning
120862 -
120863 - I explained the idea of "Traceability" and "Continual Learning" which
120864 - evolved from the original meaning of "religion" that are now applied
120865 - in the IS0 10006 management criteria, ref SDS 31 line 584.  Cognitive
120866 - and evolutionary psychology discusses "knowledge" under what is called
120867 - "connectionist theory," ref SDS 43 line 156.  It is implemented by SDS
120868 - linkage 156, tools (seen in this record).
120870 -  ..
120871 - The reason this is helpful is explained from discussion with Morris at
120872 - ref SDS 25 line 126, and at SCU, ref SDS 43 line 559.
120873 -
120875 -      ..
120876 -     Fear of Not Knowing What to Write Down
120877 -
120878 -     Ross said it is not always clear what to write down and link up on
120879 -     a day to day basis.  How does an executive use Communication
120880 -     Metrics when there is a lot going on?
120881 -
120882 -     I mentioned the SDS scenario that shows how this is done on a
120883 -     typical day, ref OF 2 line 13.
120884 -
120885 -
120886 -
1209 -

SUBJECTS
Management is Complex, SDS Features
Religion, Metrics, Continual Learning
Case Studies in Management
Credibility - No Faith
Discovery, Strategic Resource
Discover & Fix Mistakes
Disillusioned by Technology
Metrics, Discover and Fix Mistakes
Church, Regular Reinforcement of Good
Metrics, Law, Religion, Contracts, Controls

2612 -
261301 -  ..
261302 - Religion - Linking Back to Original Sources
261303 -
261304 - This led to consideration of religious practice.
261305 -
261306 - Ross explained the family attends church together fairly regularly and
261307 - the boys attend Sunday School.
261309 -  ..
261310 - We considered how critical it is to provide continual reinforcement of
261311 - ideas through regular exposure, i.e., repetition, which is a cultural
261312 - technique for maintaining conduct conducive to community life.
261313 -
261315 -      ..
261316 -     Case Studies, Continual Learning
261317 -     Attending Church - Maintaining Perspective
261318 -
261319 -     I used the example Teri Jones and I discussed the other day
261320 -     considering Morris' question on 950822 about the purpose of "case
261321 -     studies" in his review of the "New World Order Needs Old Time
261322 -     Religion" paper. ref SDS 37 4884, and later on 950830 where ideas
261323 -     on case studies were pulled together. ref SDS 38 0001
261325 -      ..
261326 -     The Bible is a series of "case studies" showing how certain
261327 -     conduct leads to good (i.e., "God") and not so good ends (evil,
261328 -     i.e., "Devil").
261329 -
261330 -          [On 950916 follow discussion. ref SDS 40 0644 ]
261331 -
261333 -      ..
261334 -     Personal Metrics - Attending Church
261335 -
261336 -     People need constant reminder of first principles through case
261337 -     studies in order to maintain a steady course through life, because
261338 -     daily details (enticements, opportunities and frustrations) pull
261339 -     us in different directions, as explained in NWO paper from work on
261340 -     950812. ref SDS 35 0112 and ref SDS 35 4371
261342 -      ..
261343 -     Attending Church regularly is a simple, direct way to measure our
261344 -     conduct against a set of common standards that have been found
261345 -     over thousands of years to give the best results for individuals
261346 -     and communities.  In other words, attending church is another
261347 -     major metric, similar to a lawsuit explained for NWO paper on
261348 -     950818. ref SDS 36 0564.
261350 -      ..
261351 -     Discovery, Continual Learning, Citations, Linking
261352 -     Confession is a Personal "Metric" that Leads to Discovery
261353 -
261354 -     The Catholic church tradition of regularly setting out errors
261355 -     called "sins" provide an opportunity to be alerted about things to
261356 -     improve.  Talking about one thing, leads to discovery of others
261357 -     that may be overlooked but for the process of taking regular stock
261358 -     and inventory of actions.
261359 -
261361 -  ..
261362 -
261363 -     Thus the power of "religion" in one sense is the enlightenment
261364 -     promised in the Bible that comes from linking and checking oneself
261365 -     which becomes a process of continual discovery of mistakes that
261366 -     need fixing or opportunities from nuance and implications that
261367 -     were not otherwise apparent.  This is a process of "continual
261368 -     learning."  Tools that help us do this a lot, and then retrieve
261369 -     what we have learned so it can be combined and expanded, would
261370 -     seem to lift the capacity to think, remember and communicate.
261371 -     Therefore, the measure of useful tools are those we use a lot.
261372 -
261374 -      ..
261375 -     Dated Prose
261376 -
261377 -     The difficulty is that the Bible uses language which is more and
261378 -     more difficult for people to readily relate to their own lives.
261379 -     When people today read in the Bible about someone...
261380 -
261381 -              "...riding on their ass to the next town..."
261382 -
261383 -        ...they have difficulty seeing the relevance to their own
261384 -        lives because they ride in cars and airplanes.
261386 -         ..
261387 -        Therefore, a directed effort is essential to help children and
261388 -        all of us relate the import of Biblical "case studies" to the
261389 -        conditions of modern life.  This is a special burden and
261390 -        manifestation of the New World Order.  In prior eras, people
261391 -        rode horses which are not that far removed from riding an ass.
261392 -        The leap of understanding and relevance could be grasped. Today
261393 -        is different.  We want things fast and easy.  Only modern tools
261394 -        can aid "Old Time Religion" in helping all of us achieve the
261395 -        enlightenment of religion.
261396 -
261397 -     ..
261398 -     Ross said there seems to be an effort at their Church to
261399 -     create a correlation between the "case studies" in the Bible and
261400 -     the experiences encountered in modern life.  We considered the
261401 -     challenge to parents from the increased opportunity by reason of
261402 -     better mobility and faster information flow (TV, telephone) for
261403 -     children to be drawn toward conduct that seems attractive for a
261404 -     variety of biological and psychological reasons, yet which can
261405 -     cause harm when indulged to excess.  Ross said he and Claudia aim
261406 -     to provide positive activity for their boys, as a strategy to
261407 -     minimize these opportunities.
261408 -
261409 -
261410 -
261411 -
2615 -

SUBJECTS
Communication Engineer/Manager
Conflict with Existing Methods
Psychologically Demanding
Ignorance, Fear, Denial, Communication
Climbing Mountains, Cannot See Results
Culture Shock, Communication Metrics
Complexity of Management is Organized
Benefits, Immediate with Communication
Buffer Needed to Absorb Management Errors,
Communication Manager Needed Because SDS is

4612 -
461301 -  ..
461302 - Modernizing SDS - Credibility
461303 -
461304 - Ross noted that people have placed their faith in Microsoft Windows.
461305 -
461306 - Faith is a powerful force in market dynamics, as evidenced by the Pied
461307 - Piper, reported on 921205. ref SDS 8 5940 and on Faith Moves
461308 - Mountains. ref SDS 8 8493
461310 -  ..
461311 - Ross asked about creating a Windows version of SDS so it is easier to
461312 - learn and use?  On 890809 discussed making SDS easy enough to learn in
461313 - 20 minutes like other programs. ref SDS 1 5U6K
461314 -
461315 -     Making SDS easier to learn would not solve the image and style
461316 -     issue Ross cited on 920402. ref SDS 7 0344
461317 -     ..
461318 -     None-the-less discussed today work with Morris indicating
461319 -     creating a Windows version of SDS is a very big effort, see for
461320 -     example ref SDS 29 9079 and at ref SDS 34 0990, which is why IBM
461321 -     was contacted on 941114, with Ross' help. ref SDS 22 5380  IBM
461322 -     chose to buy LN for $3.4B, because LN is a Windows program.  They
461323 -     will discover in the fullness of time that creating an SDS program
461324 -     out of LN is a lot harder that creating a Windows version of SDS.
461325 -
461326 -          [On 001130 IBM gave up on converting LN into SDS. ref SDS 53
461327 -          F26K
461328 -
461330 -      ..
461331 -     Management is Complex - Communication Engineer
461332 -
461333 -     I explained my sense that it may turn out that even with a
461334 -     Windows SDS program, the practice of management is so complex that
461335 -     SDS would still be hard to use without someone to initially
461336 -     transition an organization, as I did with Bill DeHart at PG&E.
461337 -
461338 -         See analysis at ref SDS 26 4930; SI under POIMS definition,
461339 -         and "SDS features," ref SDS 30 8490.
461341 -      ..
461342 -     People are so used to doing things a certain way (notebooks,
461343 -     pencils cellular phones, Lotus Organizer, file folders, personal
461344 -     recall (ref SDS 9 4830), and are so busy with meetings and phone
461345 -     calls, that they need help initially to ensure that all of the SDS
461346 -     features are applied in order to begin getting immediate benefits.
461347 -     ..
461348 -     Generally, people learn a few features of a program that
461349 -     seem at the moment the most promising to be useful, and then they
461350 -     hurry to the next meeting.  There isn't enough time to allow the
461351 -     skill to grow enough to use all of the program's features.  With
461352 -     SDS all of the features work together to provide a critical mass
461353 -     of new capability.  Until this critical mass is reached, benefits
461354 -     are minimal.
461355 -
461356 -         [See example on 951228. ref SDS 44 5850]
461358 -      ..
461359 -     People don't have a sense of the complexity of daily management,
461360 -     because their mind seems to be able to instantly draw on whatever
461361 -     it needs for each situation.  Since the mind "buffers" mistakes,
461362 -     it seems faster and easier to rely on whatever pops into our head
461363 -     at the moment, ref SDS 17 5588, than to use "automated management"
461364 -     which requires learning how to accomplish on a computer a lot of
461365 -     separate steps plus how they work together.  This is a big job
461366 -     that requires transitioning.  Many people prefer to accept
461367 -     mistakes and deal with the consequences later, rather than suffer
461368 -     the investment of time and emotional trauma of learning to do
461369 -     things better, ref SDS 6 5903.
461370 -            ..
461371 -         See discussion at ref SDS 15 3920.
461372 -
461374 -      ..
461375 -     Losing Faith in Automation; "Climbing Mountains"
461376 -
461377 -     Without transitioning, the time needed to learn and begin getting
461378 -     value from SDS causes people to lose faith in their ability to
461379 -     "climb the mountain," and simply give up, explained on 921205,
461380 -     ref SDS 8 8493 and earlier on 920128, ref SDS 4 1199   This has
461381 -     happen a number of times, for example on 920215. ref SDS 5 5820.
461382 -     Peter Drucker says, as well, that people have given up trying to
461383 -     improve communication, because it is a difficult a "mountain" to
461384 -     climb, see 931130. ref SDS 11 3851
461386 -      ..
461387 -     Ross said he never abandons an effort, once begun, until he has
461388 -     fully exhausted himself, and cited his record climbing Half Dome,
461389 -     which we will tackle again tomorrow.
461390 -
461391 -         [On 970818 crisis management reflects desire to use hard work
461392 -         rather than intelligent work. ref SDS 48 3726
461394 -          ..
461395 -         [On 980808 Ross was solving information overload with hard
461396 -         work. ref SDS 50 3379
461397 -     ..
461398 -     I was very impressed last year on 940917, when Ross reached
461399 -     the top of Half-Dome, while I turned back due to lack of strength
461400 -     and resolve. ref SDS 20 6702
461402 -      ..
461403 -     SDS is a different kind of mountain noted by Ross on 890809.
461404 -     ref SDS 1 5U6K  Strong leadership helps people overcome ignorance,
461405 -     fear and denial to climb a mountain of unknown dimension, as
461406 -     reviewed on 940227 preparing the POIMS paper. ref SDS 13 7294
461408 -      ..
461409 -     SDS offers a conceptual "mountain" akin to understanding the power
461410 -     of the alphabet, that can only be "climbed" by having faith in the
461411 -     power of knowledge and ideas.  Faith sustains effort to continue
461412 -     using SDS for a number of months until benefits begin to accrue
461413 -     from investing intellectual capital (see POIMS, ref OF 1 2300),
461414 -     rather than turn back to familiar practice of foraging on endless
461415 -     information, when immediate benefits do not appear because
461416 -     knowledge brings deferred rewards.  We did not have time this
461417 -     evening to consider analysis of religious faith in the review of
461418 -     Stephen Covey's work, ref SDS 8 8493, and, also, Tom Landauer's
461419 -     book, ref SDS 30 4334, and ref SDS 30 2850, on sustaining faith in
461420 -     light of continual failures to achieve an effective "Paperless
461421 -     Office" in the near term.
461422 -     ..
461423 -     Leadership must push, pull, prod, wait, and try again to
461424 -     avoid overtaxing feelings of executives and managers, as reported
461425 -     on 920128. ref SDS 4 1199
461426 -
461427 -         [On 960624 Dr. Landauer explains experience is needed to
461428 -         overcome resistance to better methods. ref SDS 46 1037]
461429 -
461430 -         [On 970703 leadership overcomes ignorance, fear and denial.
461431 -         ref SDS 47 9603]
461433 -          ..
461434 -         [On 990625 executives feelings (psyche) are hurt by efforts to
461435 -         execute good management practices. ref SDS 51 4914]
461437 -          ..
461438 -         [On 000315 seniors and young people are needed for the
461439 -         revolution, the paradigm shift from documents to knowledge
461440 -         space. ref SDS 52 3055
461441 -
461442 -
461443 -
4615 -

SUBJECTS
Integrating SDS to Other Programs

4703 -
470401 -  ..
470402 - Linking to Other Programs
470403 -
470404 - Ross asked if SDS could link into Lotus Organizer.
470405 -
470406 -     I explained SDS cannot do this.  SDS integrates time, people,
470407 -     information, documents and subjects, and so replaces Lotus
470408 -     Organizer and 90% of what a wordprocessing program might be used
470409 -     to perform by an executive.  Since Ross has made the investment to
470410 -     learn and develop a work practice based on Lotus Organizer, it is
470411 -     difficult to give that up despite its limitations (as discussed at
470412 -     ref SDS 17 8849and at ref SDS 14 0000), particularly where there is
470413 -     no real experience using something better.
470415 -      ..
470416 -     Increased productivity of knowledge work that is never
470417 -     experienced, cannot be missed.
470418 -     ..
470419 -     People don't know what it is like to see the top of the
470420 -     mountain until they get there.
470421 -
470422 -
470423 -
470424 -
4705 -

SUBJECTS
Link Cause and Effect

4803 -
480401 -  ..
480402 - Citations in Religion Lead to Generalized Knowledge Methodology
480403 -
480404 - "Linking" in SDS relates to connecting information and ideas within
480405 - the diary (as evident in this record), and the SDS Schedule, external
480406 - documents such as correspondence and publications.  "Connected"
480407 - information shows, what is called in the law, "causation."  It is a
480408 - powerful way to grow new knowledge, or achieve what might be called
480409 - "enlightenment." This seems to have been a key tool used by the
480410 - Disciples in telling the story of Christianity.  The idea today is to
480411 - use modern tools, "automated integration," to extend the power of
480412 - enlightenment that was actually discovered long ago.
480413 -
480414 -
480415 -
480416 -
4805 -

SUBJECTS
Explaining SDS, POIMS
Communication Metrics

5004 -
500501 -  ..
500502 - POIMS, Communication Metrics and SDS
500503 -
500504 - Ross asked if Communication Metrics replaces POIMS?
500505 -
500506 - I explained these are complimentary.  POIMS is the information
500507 - technology SDS applies, i.e., it is what the program does. I needed a
500508 - way to explain what the person does who uses SDS that is different and
500509 - better than what executives are already doing.  An accountant uses
500510 - Lotus 123 or a dedicated accounting program.  A writer may use a
500511 - desktop publishing program.  Since managers spend most of their time
500512 - communicating, "Communication Metrics" this seemed like a good way to
500513 - explain what is improved by using SDS.
500515 -  ..
500516 - Since we need to transition people the question becomes where is the
500517 - budget for that new person.
500518 -
500519 -
500520 -
500521 -
5006 -

SUBJECTS
Dispute Resolution
Risk Management, Avoid Mistakes on

5204 -
520501 -  ..
520502 - Risk Management
520503 -
520504 - Ross is familiar with credit checks done on his customers to qualify
520505 - for a loan.  This is an investment IBM makes where people with special
520506 - skills evaluate the likelihood that a borrower can repay the loan.  We
520507 - talked a little about risk management in this context.
520509 -  ..
520510 - This term is new to Ross, but he recognizes that credit checks, bonds,
520511 - audits and meetings with a borrower's management and professional team
520512 - to ascertain the quality of their skills, are all part of risk
520513 - management.  This can be a large cost depending upon the amount being
520514 - placed at risk, but it is essential to the transaction.
520516 -  ..
520517 - Communication Metrics is a new risk management tool to ensure the
520518 - success of a loan, ref SDS 27 0023.  Since communication is the major
520519 - activity of any organization, ref SDS 49 6666, it holds the greatest
520520 - potential for errors that can impact the ability to repay a loan, see
520521 - for example Peter Drucker on productivity of "knowledge work." see the
520522 - record at ref SDS 10 1504
520523 -
520524 -
520525 -
520526 -
520527 -
520528 -
520529 -
5206 -