Welch Company
San Francisco, CA


S U M M A R Y


DIARY: September 15, 1995 12:30 PM Friday; Rod Welch

Travel to Yosemite for hike to Half Dome.

1...Summary/Objective
2...Ross Caring for His Dad
3...Elbow Injury
4...New Computer
......Windows 95 & OS2
5...IBM Support for OS2 Shows Challenge of Growing Complexity Using IT
6...Traveling
7...SDS & Communication Metrics
.....Ignorance, Fear, Hope - Marketing Challenge
8...Traceability and Continual Learning
.....Fear of Not Knowing What to Write Down
9...Religion - Linking Back to Original Sources
.....Case Studies, Continual Learning
.....Attending Church - Maintaining Perspective
.....Personal Metrics - Attending Church
.....Discovery, Continual Learning, Citations, Linking
.....Confession is a Personal "Metric" that Leads to Discovery
.....Thus the power of "religion" in one sense is the enlightenment
.....Dated Prose
10...Modernizing SDS - Credibility
.....Management is Complex - Communication Engineer
.....Losing Faith in Automation; "Climbing Mountains"
11...Linking to Other Programs
12...Citations in Religion Lead to Generalized Knowledge Methodology
13...POIMS, Communication Metrics and SDS
14...Risk Management


..............
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CONTACTS 

SUBJECTS
Yosemite, 950915

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 40 0000, ref SDS 33 0000.
040502 -
040503 - Drove to Yosemite Valley for hike to Half Dome tomorrow; had dinner in
040504 - a small town in the mountains.
040506 -  ..
040507 - Developed ideas this evening from discussion of church attendance as a
040508 - metric similar to the way "lawsuit" is presented in the New World
040509 - Order paper.
040510 -
040512 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Took BART to Walnut Creek.  Met Tauvo Arias, Claudia's brother, per
040902 - discussion with Ross on 950905 2112. ref SDS 40 0001  Ross arrived
040903 - about 5 minutes later.  So far, well coordinated project.
040904 -
040906 -  ..
040907 - Ross Caring for His Dad
040908 -
040909 - We drove to the retirement home where Gordon is living near Ross'
040910 - place in Concord.  Ross visited with his dad for about 15 minutes,
040911 - encouraging him to avoid making another independent excursion.
040912 - Evidently within the past few days or weeks, Gordon tried to walk to
040913 - the train station to visit Richard and his wife, Wednesday, in
040914 - Southern California.  He got about 5 houses away where he fell,
040915 - injuring himself.  Ross said his Dad has difficulty remembering things
040916 - due to a series of strokes over the past year or so.
040918 -  ..
040919 - Ross has an caring and effective manner with people, and this is
040920 - especially evident helping his dad be comfortable and engaged in life
040921 - as much as possible.
040922 -
040923 -     [On 960502 visited with Richard. ref SDS 46 0001
040924 -
040926 -  ..
040927 - Elbow Injury
040928 -
040929 - I asked about Ross' elbow injury.  He said the cast was removed a few
040930 - weeks ago.  He has had physical therapy to improve range of motion.
040931 - which is still quite constricted by post-operation adhesions, similar
040932 - to my knee injury.  Ross has a lot of pain trying to straighten his
040933 - arm.
040935 -  ..
040936 - Asked Ross about extending his arm with weight lifting.  I have found
040937 - with my knee that this can help.
040939 -  ..
040940 - Ross said the Doctor recommends against weight training on his arm at
040941 - this stage.
040943 -  ..
040944 - I mentioned that I needed a second visit to the hospital a few months
040945 - after the cast was removed from my leg, so the Doctor could fully
040946 - extend the leg under a general anesthetic.
040948 -  ..
040949 - Ross has a visit scheduled for this week to discuss his progress.
040951 -      ..
040952 -     During our stay at Yosemite, Ross had the top bunk, and had
040953 -     noticeable difficulty using his injured arm to hoist himself up.
040955 -      ..
040956 -     There was no apparent difficulty lifting things.  He seems pretty
040957 -     healthy, otherwise.
040959 -  ..
040960 - We drove to his home so Ross and Tauvo could get their gear.  This
040961 - year he had most of the camping equipment in a single container, so
040962 - loading up took only a few minutes.
040964 -  ..
040965 - Stu was taking a nap.  He must have been pretty tired because we made
040966 - a fair amount of noise and he slept through it.
040967 -
040969 -  ..
040970 - New Computer
040971 -
040972 - Ross has a new computer.  It is a Packard Bell 75 Mhz, 1.2 GB Pentium
040973 - with 16 MB of RAM.  Ross seemed to indicate it is intended as a family
040974 - computer.  It was set up on a small table in the Boys room.  Ross at
040975 - first seemed to indicate he planned to set it up on a regular desk, so
040976 - he can use it for a home workstation.  Later I got the impression he
040977 - expects to simply use a new notebook he is getting with a Powerchip
040978 - processor.  He seems to be still sorting out in his mind how the
040979 - Packard Bell computer will be used.
040980 -
040982 -       ..
040983 -      Windows 95 & OS2
040984 -
040985 -      The new computer came with Windows 95 installed.  Ross is not
040986 -      planning to install os2 at this time.  He is still using os2 on
040987 -      his work computer which is an IBM Thinkpad.  I think he indicated
040988 -      it has 20 MB of RAM.
040990 -       ..
040991 -      I assume the new notebook will have os2 installed.  This at least
040992 -      will support the potential to use SDS at some future time.
040994 -       ..
040995 -      Ross offered to loan me the Windows 95 CD so I can try it.
040996 -
040997 -
040999 -  ..
041000 - Ross brought a Minolta camera.  He still has not developed the
041001 - pictures from the trip last year.  The camera is on his desk at work.
041002 -
041003 -
041005 -  ..
041006 - IBM Support for OS2 Shows Challenge of Growing Complexity Using IT
041007 -
041008 - There was discussion of support costs for new technology.
041009 -
041010 - Ross feels IBM should not invest the time needed to correct problems
041011 - with OS2. He recalled spending a long time on the phone to get help
041012 - from Microsoft.
041014 -  ..
041015 - I mentioned many times spending several hours over many days even
041016 - weeks and months to solve problems with os2.
041018 -  ..
041019 - Ross feels IBM should not provide this support because it costs more
041020 - money than is generated by sale of the product.
041021 -
041022 -     [On 960502 discussion with Richard. ref SDS 46 7Y5G
041024 -  ..
041025 - Another perspective is that this is a cheap way to debug a new, highly
041026 - complex, and potentially valuable program.  Of course it may turn out
041027 - that these costs cannot be recouped by future sales of a bug free
041028 - program.  Microsoft manages to do this, but whether IBM is successful
041029 - with os2 seems more and more doubtful.  Os2 is much better than
041030 - Windows 95, yet many people have greater faith in the reputation of
041031 - Bill Gates than in their own ability to choose quality software.
041032 - Cultural inertia is very powerful, even for bright young people.
041033 -
041034 -        "What's everybody doing?  Let's follow the crowd!!"
041036 -  ..
041037 - That's how the Pied Piper became rich and famous, noted in NWO.
041038 - ref OF 3 4723
041039 -
041040 -
041042 -  ..
041043 - Traveling
041044 -
041045 - We left the house for Yosemite about 1500.  Stopped at a Safeway on
041046 - Ygnacio Valley Road to buy food for the trip.  Ross developed the menu
041047 - for tomorrow night after the hike, and breakfast Sunday morning.  We
041048 - stopped again at a WalMart store in Tracy to get water bottles with a
041049 - filtration element, so we can fill the bottles from streams along the
041050 - trail tomorrow.  At WalMart we looked for Powerbars to be food during
041051 - the hike, but could not find them at this store.
041053 -  ..
041054 - Traffic was fairly heavy getting onto US 99 because it was commute
041055 - time.  We considered stopping in Escalon at the hamburger place we
041056 - stopped last year, but wound up not doing so.  Instead we stopped at
041057 - a bar in a small town in the mountains, called the "Iron Door."  Had
041058 - an excellent hamburger.  Enjoyed the ambiance.
041060 -  ..
041061 - Arrived in Yosemite about 2100.  Walked out to the river to see how
041062 - much higher it is this year than last due to severe winter storms this
041063 - year.  The number of stars you can see at this elevation was
041064 - "startling."  This is one of the best parts of the trip.
041066 -  ..
041067 - The cabin, or whatever it is called, was missing a mattress on one of
041068 - the bunks.  Initially we thought it might cost additional rent to get
041069 - another mattress.  Went back to the registration desk and asked them
041070 - to bring another one.  There was no charge.  It was already there by
041071 - the time we walked back to the camp site.
041072 -
041073 -
041074 -
0411 -

SUBJECTS
Comments on usefulness
Organizer, Religion, New World Order
Ignorance, Fear, Denial
Psychologically Demanding
Psychologists, Communication Specialists,

1207 -
120801 -  ..
120802 - SDS & Communication Metrics
120803 -
120804 - Explained work on Communication Metrics to create a new management
120805 - science that avoids mistakes, loss, and failure caused by modern
120806 - technology that compresses time and distance.  The accelerating pace
120807 - of information, commonly called the "Information Highway" overwhelms
120808 - human cognition creating a constant "fog of war."
120810 -  ..
120811 - Communication Metrics evolved from a contract with PG&E last year
120812 - using SDS for contract management on power projects.  The people
120813 - directly supported by SDS recommended expanding application, and a
120814 - contract was prepared for another contract.
120815 -
120817 -      ..
120818 -     Ignorance, Fear, Hope - Marketing Challenge
120819 -
120820 -     However, this new contract was frustrated by inability of people
120821 -     who prepared and recommended a contract for exanded use, to
120822 -     explain purpose, scope, costs, and benefits to senior people who
120823 -     had not directly used SDS, nor been aided by it.  Turns out people
120824 -     have trouble grasping the concept of "converting information into
120825 -     knowledge," reported on 940125, ref SDS 13 8945, and earlier on
120826 -     910523. at ref SDS 4 2736  They could not explain it to themselves
120827 -     nor to anyone else. see 941228, ref SDS 24 9954
120829 -      ..
120830 -     So we need a way to overcome ignorance and attendant fear of
120831 -     solutions that conflict with what "everybody is doing," and with
120832 -     people's hope that other, seemingly easier to learn tools, are
120833 -     adequate substitutes for SDS, as discussed previously with Ross on
120834 -     890809, and again on 940411. ref SDS 17 289O
120836 -      ..
120837 -     During our trip to Yosemite last year on 940916, Ross pointed out
120838 -     that computers are sold by salesman who do not use computers, to
120839 -     purchasing agents who, also, do not use computers, ref SDS 20 8209
120840 -     and are used by people who only have 20 minutes to learn anything
120841 -     before heading out for the next meeting, per our telecon on
120842 -     890809. ref SDS 1 QY6L  Landauer's book reviewed recently on
120843 -     950710, "The Trouble with Computers, says it is hard to design
120844 -     computers that help people think, which is needed to support
120845 -     management and other knowledge work.  Since thinking is complex,
120846 -     you have to improve a range of integrated tasks.  This makes SDS
120847 -     complex, but still a lot faster, easier and more accurate than
120848 -     relying on personal recall.  As Ross noted on 890809 it takes
120849 -     longer than 20 minutes to learn SDS, but software produced that
120850 -     only takes 20 minutes to learn, does not save lives, time,
120851 -     earnings and stock prices.  Landauer says it is actually
120852 -     frivolous. ref SDS 31 1222
120853 -
120854 -        [On 950927, see discussion with Dave at Intel, ref SDS 42 YB65
120855 -        and Morris on 951011 1302, ref SDS 43 0990
120857 -      ..
120858 -     Similar discussion in February with Morris reporting on a seminar
120859 -     he attended in New Orleans, presenting ideas to improve daily
120860 -     management, reported on 950204 1303. ref SDS 26 5932
120862 -  ..
120863 - Ross is generally familiar with ISO 9000 quality criteria.  He
120864 - recognized the idea of adding "metrics" to communications that
120865 - transforms information into the power of knowledge, per analysis of
120866 - Kerzner lecture at Cheveron Learning Center, reported on 950202 0930,
120867 - ref SDS 25 8402,
120869 -  ..
120870 - Ross asked what "knowledge" means - how is "informatin" converted
120871 - into "knowledge," what's the difference?
120872 -
120873 -
120875 -  ..
120876 - Traceability and Continual Learning
120877 -
120878 - We discussed the idea of "Traceability" and "Continual Learning" which
120879 - evolved from the original meaning of "religion" that are now applied
120880 - in the IS0 10006 management criteria, reviewed in the record on 950721
120881 - 1349. ref SDS 32 2846,
120883 -  ..
120884 - Cognitive science and evolutionary psychology explain "knowledge"
120885 - based on "connectionist theory," explained for example in Tom
120886 - Campbell's book, "The Improbable Machine," reviewed on 900303 2218.
120887 - ref SDS 3 6006
120889 -  ..
120890 - The concept of "knowledge" derived from "connecting the dots..." of
120891 - daily "information" for understanding cause and effect is implemented
120892 - by SDS. ( (seen in this record).  The NWO paper explains the "power of
120893 - knowledge" is grounded in the "locality principle." ref OF 3 I38N
120895 -  ..
120896 - Recognizing value added to information that yields "knowledge," was
120897 - discussed with Morris on 950204 1303, ref SDS 26 0550, and at Santa
120898 - Clara University on 951012 1330. ref SDS 44 9403
120899 -
120901 -      ..
120902 -     Fear of Not Knowing What to Write Down
120903 -
120904 -     Ross said it is not always clear what to write down and link up on
120905 -     a day to day basis.  How does an executive use Communication
120906 -     Metrics when there is a lot going on?
120908 -      ..
120909 -     The "Typical Day Scenario" explains how daily work on the job is
120910 -     aided using SDS. ref OF 2 0001
120911 -
120912 -
120913 -
1210 -

SUBJECTS
Management is Complex, SDS Features
Religion, Metrics, Continual Learning
Case Studies in Management
Credibility - No Faith
Discovery, Strategic Resource
Discover & Fix Mistakes
Disillusioned by Technology
Metrics, Discover and Fix Mistakes
Church, Regular Reinforcement of Good
Metrics, Law, Religion, Contracts, Controls

2612 -
261301 -  ..
261302 - Religion - Linking Back to Original Sources
261303 -
261304 - This led to consideration of religious practice.
261305 -
261306 - Ross explained the family attends church together fairly regularly and
261307 - the boys attend Sunday School.
261309 -  ..
261310 - We considered how critical it is to provide continual reinforcement of
261311 - ideas through regular exposure, i.e., repetition, which is a cultural
261312 - technique for maintaining conduct conducive to community life.
261313 -
261315 -      ..
261316 -     Case Studies, Continual Learning
261317 -     Attending Church - Maintaining Perspective
261318 -
261319 -     I used the example Teri Jones and I discussed the other day
261320 -     considering Morris' question on 950822 about the purpose of "case
261321 -     studies" in his review of the "New World Order Needs Old Time
261322 -     Religion" paper. ref SDS 38 4884, and later on 950830 where ideas
261323 -     on case studies were pulled together. ref SDS 39 0001
261325 -      ..
261326 -     The Bible is a series of "case studies" showing how certain
261327 -     conduct leads to good (i.e., "God") and not so good ends (evil,
261328 -     i.e., "Devil").
261329 -
261330 -          [On 950916 discussion of religion and "farming model," next
261331 -          day hiking Half Dome. ref SDS 41 0644
261332 -
261334 -      ..
261335 -     Personal Metrics - Attending Church
261336 -
261337 -     People need constant reminder of first principles through case
261338 -     studies in order to maintain a steady course through life, because
261339 -     daily details (enticements, opportunities and frustrations) pull
261340 -     us in different directions, as explained in NWO paper from work on
261341 -     950812. ref SDS 36 0112 and ref SDS 36 4371
261343 -      ..
261344 -     Attending Church regularly is a simple, direct way to measure our
261345 -     conduct against a set of common standards that have been found
261346 -     over thousands of years to give the best results for individuals
261347 -     and communities.  In other words, attending church is another
261348 -     major metric, similar to a lawsuit explained for NWO paper on
261349 -     950818. ref SDS 37 0564.
261351 -      ..
261352 -     Discovery, Continual Learning, Citations, Linking
261353 -     Confession is a Personal "Metric" that Leads to Discovery
261354 -
261355 -     The Catholic church tradition of regularly setting out errors
261356 -     called "sins" provide an opportunity to be alerted about things to
261357 -     improve.  Talking about one thing, leads to discovery of others
261358 -     that may be overlooked but for the process of taking regular stock
261359 -     and inventory of actions.
261360 -
261362 -  ..
261363 -
261364 -     Thus the power of "religion" in one sense is the enlightenment
261365 -     promised in the Bible that comes from linking and checking oneself
261366 -     which becomes a process of continual discovery of mistakes that
261367 -     need fixing or opportunities from nuance and implications that
261368 -     were not otherwise apparent.  This is a process of "continual
261369 -     learning."  Tools that help us do this a lot, and then retrieve
261370 -     what we have learned so it can be combined and expanded, would
261371 -     seem to lift the capacity to think, remember and communicate.
261372 -     Therefore, the measure of useful tools are those we use a lot.
261373 -
261375 -      ..
261376 -     Dated Prose
261377 -
261378 -     The difficulty is that the Bible uses language which is more and
261379 -     more difficult for people to readily relate to their own lives.
261380 -     When people today read in the Bible about someone...
261381 -
261382 -              "...riding on their ass to the next town..."
261383 -
261384 -        ...they have difficulty seeing the relevance to their own
261385 -        lives because they ride in cars and airplanes.
261387 -         ..
261388 -        Therefore, a directed effort is essential to help children and
261389 -        all of us relate the import of Biblical "case studies" to the
261390 -        conditions of modern life.  This is a special burden and
261391 -        manifestation of the New World Order.  In prior eras, people
261392 -        rode horses which are not that far removed from riding an ass.
261393 -        The leap of understanding and relevance could be grasped. Today
261394 -        is different.  We want things fast and easy.  Only modern tools
261395 -        can aid "Old Time Religion" in helping all of us achieve the
261396 -        enlightenment of religion.
261397 -
261398 -     ..
261399 -     Ross said there seems to be an effort at their Church to
261400 -     create a correlation between the "case studies" in the Bible and
261401 -     the experiences encountered in modern life.  We considered the
261402 -     challenge to parents from the increased opportunity by reason of
261403 -     better mobility and faster information flow (TV, telephone) for
261404 -     children to be drawn toward conduct that seems attractive for a
261405 -     variety of biological and psychological reasons, yet which can
261406 -     cause harm when indulged to excess.  Ross said he and Claudia aim
261407 -     to provide positive activity for their boys, as a strategy to
261408 -     minimize these opportunities.
261409 -
261410 -
261411 -
261412 -
2615 -

SUBJECTS
Communication Engineer/Manager
Conflict with Existing Methods
Psychologically Demanding
Ignorance, Fear, Denial, Communication
Climbing Mountains, Cannot See Results
Culture Shock, Communication Metrics
Complexity of Management is Organized
Benefits, Immediate with Communication
Buffer Needed to Absorb Management Errors,
Communication Manager Needed Because SDS is

4612 -
461301 -  ..
461302 - Modernizing SDS - Credibility
461303 -
461304 - Ross noted that people have placed their faith in Microsoft Windows.
461305 -
461306 - Faith is a powerful force in market dynamics, as evidenced by the Pied
461307 - Piper, reported on 921205. ref SDS 9 5940 and on Faith Moves
461308 - Mountains. ref SDS 9 8493
461310 -  ..
461311 - Ross asked about creating a Windows version of SDS so it is easier to
461312 - learn and use?  On 890809 discussed making SDS easy enough to learn in
461313 - 20 minutes like other programs. ref SDS 1 5U6K
461314 -
461315 -     Making SDS easier to learn would not solve the image and style
461316 -     issue Ross cited on 920402. ref SDS 8 0344
461317 -     ..
461318 -     None-the-less discussed today work with Morris indicating
461319 -     creating a Windows version of SDS is a very big effort, see for
461320 -     example ref SDS 30 9079 and at ref SDS 35 0990, which is why IBM
461321 -     was contacted on 941114, with Ross' help. ref SDS 23 5380  IBM
461322 -     chose to buy LN for $3.4B, because LN is a Windows program.  They
461323 -     will discover in the fullness of time that creating an SDS program
461324 -     out of LN is a lot harder that creating a Windows version of SDS.
461325 -
461326 -          [On 001130 IBM gave up on converting LN into SDS. ref SDS 54
461327 -          F26K
461328 -
461330 -      ..
461331 -     Management is Complex - Communication Engineer
461332 -
461333 -     I explained my sense that it may turn out that even with a
461334 -     Windows SDS program, the practice of management is so complex that
461335 -     SDS would still be hard to use without someone to initially
461336 -     transition an organization, as I did with Bill DeHart at PG&E.
461337 -
461338 -         See analysis at ref SDS 27 4930; SI under POIMS definition,
461339 -         and "SDS features," ref SDS 31 8490.
461341 -      ..
461342 -     People are so used to doing things a certain way (notebooks,
461343 -     pencils cellular phones, Lotus Organizer, file folders, personal
461344 -     recall (ref SDS 10 4830), and are so busy with meetings and phone
461345 -     calls, that they need help initially to ensure that all of the SDS
461346 -     features are applied in order to begin getting immediate benefits.
461347 -     ..
461348 -     Generally, people learn a few features of a program that
461349 -     seem at the moment the most promising to be useful, and then they
461350 -     hurry to the next meeting.  There isn't enough time to allow the
461351 -     skill to grow enough to use all of the program's features.  With
461352 -     SDS all of the features work together to provide a critical mass
461353 -     of new capability.  Until this critical mass is reached, benefits
461354 -     are minimal.
461355 -
461356 -         [See example on 951228. ref SDS 45 5850]
461358 -      ..
461359 -     People don't have a sense of the complexity of daily management,
461360 -     because their mind seems to be able to instantly draw on whatever
461361 -     it needs for each situation.  Since the mind "buffers" mistakes,
461362 -     it seems faster and easier to rely on whatever pops into our head
461363 -     at the moment, ref SDS 18 5588, than to use "automated management"
461364 -     which requires learning how to accomplish on a computer a lot of
461365 -     separate steps plus how they work together.  This is a big job
461366 -     that requires transitioning.  Many people prefer to accept
461367 -     mistakes and deal with the consequences later, rather than suffer
461368 -     the investment of time and emotional trauma of learning to do
461369 -     things better, ref SDS 7 5903.
461370 -            ..
461371 -         See discussion at ref SDS 16 3920.
461372 -
461374 -      ..
461375 -     Losing Faith in Automation; "Climbing Mountains"
461376 -
461377 -     Without transitioning, the time needed to learn and begin getting
461378 -     value from SDS causes people to lose faith in their ability to
461379 -     "climb the mountain," and simply give up, explained on 921205,
461380 -     ref SDS 9 8493 and earlier on 920128, ref SDS 5 1199   This has
461381 -     happen a number of times, for example on 920215. ref SDS 6 5820.
461382 -     Peter Drucker says, as well, that people have given up trying to
461383 -     improve communication, because it is a difficult a "mountain" to
461384 -     climb, see 931130. ref SDS 12 3851
461386 -      ..
461387 -     Ross said he never abandons an effort, once begun, until he has
461388 -     fully exhausted himself, and cited his record climbing Half Dome,
461389 -     which we will tackle again tomorrow.
461390 -
461391 -         [On 970818 crisis management reflects desire to use hard work
461392 -         rather than intelligent work. ref SDS 49 3726
461394 -          ..
461395 -         [On 980808 Ross was solving information overload with hard
461396 -         work. ref SDS 51 3379
461397 -     ..
461398 -     I was very impressed last year on 940917, when Ross reached
461399 -     the top of Half-Dome, while I turned back due to lack of strength
461400 -     and resolve. ref SDS 21 6702
461402 -      ..
461403 -     SDS is a different kind of mountain noted by Ross on 890809.
461404 -     ref SDS 1 5U6K  Strong leadership helps people overcome ignorance,
461405 -     fear and denial to climb a mountain of unknown dimension, as
461406 -     reviewed on 940227 preparing the POIMS paper. ref SDS 14 7294
461408 -      ..
461409 -     SDS offers a conceptual "mountain" akin to understanding the power
461410 -     of the alphabet, that can only be "climbed" by having faith in the
461411 -     power of knowledge and ideas.  Faith sustains effort to continue
461412 -     using SDS for a number of months until benefits begin to accrue
461413 -     from investing intellectual capital (see POIMS, ref OF 1 2300),
461414 -     rather than turn back to familiar practice of foraging on endless
461415 -     information, when immediate benefits do not appear because
461416 -     knowledge brings deferred rewards.  We did not have time this
461417 -     evening to consider analysis of religious faith in the review of
461418 -     Stephen Covey's work, ref SDS 9 8493, and, also, Tom Landauer's
461419 -     book, ref SDS 31 4334, and ref SDS 31 2850, on sustaining faith in
461420 -     light of continual failures to achieve an effective "Paperless
461421 -     Office" in the near term.
461422 -     ..
461423 -     Leadership must push, pull, prod, wait, and try again to
461424 -     avoid overtaxing feelings of executives and managers, as reported
461425 -     on 920128. ref SDS 5 1199
461426 -
461427 -         [On 960624 Dr. Landauer explains experience is needed to
461428 -         overcome resistance to better methods. ref SDS 47 1037]
461429 -
461430 -         [On 970703 leadership overcomes ignorance, fear and denial.
461431 -         ref SDS 48 9603]
461433 -          ..
461434 -         [On 990625 executives feelings (psyche) are hurt by efforts to
461435 -         execute good management practices. ref SDS 52 4914]
461437 -          ..
461438 -         [On 000315 seniors and young people are needed for the
461439 -         revolution, the paradigm shift from documents to knowledge
461440 -         space. ref SDS 53 3055
461441 -
461442 -
461443 -
4615 -

SUBJECTS
Integrating SDS to Other Programs

4703 -
470401 -  ..
470402 - Linking to Other Programs
470403 -
470404 - Ross asked if SDS could link into Lotus Organizer.
470405 -
470406 -     I explained SDS cannot do this.  SDS integrates time, people,
470407 -     information, documents and subjects, and so replaces Lotus
470408 -     Organizer and 90% of what a wordprocessing program might be used
470409 -     to perform by an executive.  Since Ross has made the investment to
470410 -     learn and develop a work practice based on Lotus Organizer, it is
470411 -     difficult to give that up despite its limitations (as discussed at
470412 -     ref SDS 18 8849and at ref SDS 15 0000), particularly where there is
470413 -     no real experience using something better.
470415 -      ..
470416 -     Increased productivity of knowledge work that is never
470417 -     experienced, cannot be missed.
470418 -     ..
470419 -     People don't know what it is like to see the top of the
470420 -     mountain until they get there.
470421 -
470422 -
470423 -
470424 -
4705 -

SUBJECTS
Link Cause and Effect

4803 -
480401 -  ..
480402 - Citations in Religion Lead to Generalized Knowledge Methodology
480403 -
480404 - "Linking" in SDS relates to connecting information and ideas within
480405 - the diary (as evident in this record), and the SDS Schedule, external
480406 - documents such as correspondence and publications.  "Connected"
480407 - information shows, what is called in the law, "causation."  It is a
480408 - powerful way to grow new knowledge, or achieve what might be called
480409 - "enlightenment." This seems to have been a key tool used by the
480410 - Disciples in telling the story of Christianity.  The idea today is to
480411 - use modern tools, "automated integration," to extend the power of
480412 - enlightenment that was actually discovered long ago.
480413 -
480414 -
480415 -
480416 -
4805 -

SUBJECTS
Explaining SDS, POIMS
Communication Metrics

5004 -
500501 -  ..
500502 - POIMS, Communication Metrics and SDS
500503 -
500504 - Ross asked if Communication Metrics replaces POIMS?
500505 -
500506 - I explained these are complimentary.  POIMS is the information
500507 - technology SDS applies, i.e., it is what the program does. I needed a
500508 - way to explain what the person does who uses SDS that is different and
500509 - better than what executives are already doing.  An accountant uses
500510 - Lotus 123 or a dedicated accounting program.  A writer may use a
500511 - desktop publishing program.  Since managers spend most of their time
500512 - communicating, "Communication Metrics" this seemed like a good way to
500513 - explain what is improved by using SDS.
500515 -  ..
500516 - Since we need to transition people the question becomes where is the
500517 - budget for that new person.
500518 -
500519 -
500520 -
500521 -
5006 -

SUBJECTS
Dispute Resolution
Risk Management, Avoid Mistakes on

5204 -
520501 -  ..
520502 - Risk Management
520503 -
520504 - Ross is familiar with credit checks done on his customers to qualify
520505 - for a loan.  This is an investment IBM makes where people with special
520506 - skills evaluate the likelihood that a borrower can repay the loan.  We
520507 - talked a little about risk management in this context.
520509 -  ..
520510 - This term is new to Ross, but he recognizes that credit checks, bonds,
520511 - audits and meetings with a borrower's management and professional team
520512 - to ascertain the quality of their skills, are all part of risk
520513 - management.  This can be a large cost depending upon the amount being
520514 - placed at risk, but it is essential to the transaction.
520516 -  ..
520517 - Communication Metrics is a new risk management tool to ensure the
520518 - success of a loan, ref SDS 28 0023.  Since communication is the major
520519 - activity of any organization, ref SDS 50 6666, it holds the greatest
520520 - potential for errors that can impact the ability to repay a loan, see
520521 - for example Peter Drucker on productivity of "knowledge work." see the
520522 - record at ref SDS 11 1504
520523 -
520524 -
520525 -
520526 -
520527 -
520528 -
520529 -
5206 -