CONTACTS 
0201 - Chips & Tech.                      408 434 0600
020101 - Mr. Morris E. Jones
020102 - Vice President =Ext. 4283  car: 408 398 6004
020103 - Advanced Products =fax 434 0765

SUBJECTS
SDS Improvements to Medit
Function Keys 11 & 12

0404 -
0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Alternate Keyboards Okay
040602 - Computer/BIOS Problem
040603 -
040604 - I found out today working on CPU #5 with one of the new keyboards I
040605 - got for DNRC, ref SDS 12  that F11 and F12 work okay.  This means the
040606 - problem is not with the keyboard, but rather is with the cpu.
040607 -
040609 -  ..
040610 -  ..
040611 - Probably Not BIOS
040612 -
040613 - One of the difficulties with this scenerio is that CPU #2 which IP
040614 - Micro upgraded for Torno America, ref SDS 9, and on which F11 and F12
040615 - do not work, ref SDS 10  evidently has the same AMI BIOS that CPU #6
040616 - has, but F11 and F12 function properly.
040618 -  ..
040619 - Advised Morris of above findings.  He said he had pretty much
040620 - concluded the same thing.
040622 -  ..
040623 - I will call Northgate on Monday to try to get some clues about what
040624 - causes F11 and F12 not to work.
040625 -
040626 -
040627 -
040628 -
040629 -
0407 -

SUBJECTS
Diary record to increase understanding
Learning period/difficulty
Discovery, Advantages and Restraints on saving the Record
"Feel Good" Management
Psychologically Demanding, Truth/Errors,
Buffers Conflict, Conscious Mind
Eternal Vigilence Unpopular, Vietnam, McNamera

2109 -
211001 -  ..
211002 - Feel Good Management Enables Deniability to Avoid Accountability
211003 -
211004 - We did not address this directly, because I did not want to make the
211005 - discussion uncomfortable following telecon on 911221 about mounting
211006 - problems that required downsizing the firm when executives in
211007 - accounting and markeing "cooked the books." ref SDS 4 6632
211009 -  ..
211010 - A few days earlier Morris advanced a common theory of "Feel Good
211011 - Management" on 911123, ref SDS 3 1331, that is distinguished from the
211012 - Welch Management method of adding "intelligence" to information to
211013 - organize, analyse and align daily work with objectives, requirements
211014 - and commitments. ref SDS 3 4930
211016 -  ..
211017 - Apart from concern there is not enough time to create a record in
211018 - order to understand daily working information from communication and
211019 - getting things done, there are two objections to organizational memory
211020 - that provides "intelligence" to improve earnings....
211021 -         ..
211022 -     1.  Concern about accountability from legal discovery of
211023 -         internal disagreements about policy and decision making.
211025 -          ..
211026 -     2.  Social contraint to avoid embarrassing people by pointing out
211027 -         errors and ommissions, reported on 920110, ref SDS 8 0884,
211028 -         that everyone loves to have for external management, requested
211029 -         on 880815.
211030 -
211031 -            [On 960920 USACE requested reports on "hiccups" at progress
211032 -            meetings by contractor.
211034 -  ..
211035 - One can only wonder about the extent to which desire for deniability
211036 - to avoid accountability caused failure of projects that led to the
211037 - recent downsizing of Chips and many other companies now occurring in
211038 - the wider economy.  Eventually covered up problems, overlooked
211039 - mistakes and missed opportunities, implode the organization.  The
211040 - tragedy is that people grasp this occurring, but cultural inertia
211041 - prevents proactive problem handling under the excuse that good
211042 - management is overkill, as Morris noted on 890809, ref SDS 2 0880, and
211043 - advanced earlier by Tudor Engineers on 890324. ref SDS 1 LZ5F
211044 -
211045 -      [On 921127 Morris recognized that inconsequential details turn
211046 -      out to cause huge problems, but organizational culture that fears
211047 -      intelligence because it brings accountability, as well as credit
211048 -      is overwhelming. ref SDS 14 0674
211050 -       ..
211051 -      [On 001207 too many people having too many problems cause
211052 -      productivity, earnings and stock prices to go decline.
211053 -      ref SDS 19 V54M
211054 - ..
211055 - I wonder if companies who suffer losses and people who lose
211056 - their jobs would prefer the effort to spend a week or so learning to
211057 - work more efficiently and accurately?  I wonder too, if people might
211058 - prefer the pain (usually simply embarrassemnt) of "discovering" their
211059 - mistakes at a time when corrective action can be taken with minimal
211060 - effort, cost and time, rather than allow a situation to develop where
211061 - recovery is not possible?
211062 -
211063 -     It seems to me the problem is one of belief?
211065 -      ..
211066 -     The answer may be no!
211068 -      ..
211069 -     Biological Rejection of Eternal Vigilence
211070 -
211071 -     Constant exposure to mistakes is emotionally burdensome.
211072 -
211073 -     People need to feel good about themselves, so it may be better to
211074 -     ignore mistakes and hope we can withstand the impact that surfaces
211075 -     later, in the same way people seek to avoid unpleasantness, and
211076 -     put it off.  The Vietnam war is an example, ref SDS 16 8840.
211078 -      ..
211079 -     We may be aware that people are suffering terribly in a distant
211080 -     land, but are able to accept that awareness with a balancing
211081 -     belief that such condition is warranted by particular facts and
211082 -     principles.  To actually see the suffering and agony every night
211083 -     and hear about it constantly, seems to become too much for the
211084 -     conscious mind to bear, absent a direct threat, and so people say
211085 -     "no more," even though the justification is unchanged.
211086 -
211087 -          [Analysis on 950712. ref SDS 17 6922]
211089 -           ..
211090 -          [On 940628 explain "laziness," "faith." ref SDS 15 0550]
211092 -           ..
211093 -          [On 950417 Vietnam war shows difficulty accepting cost of
211094 -          small remedies to avoid big problems. ref SDS 16 8840]
211096 -           ..
211097 -          [On 951031 hiring psychologists to help people cope with
211098 -          frustrations from miscommunications. ref SDS 18 8399]
211099 -
211100 -
211101 -
2112 -

SUBJECTS
SDS marketing, Sales Strategy
Plans, options, analysis
Resistance, analyse why people do not buy
User Interface, Pull Down Menus
Learning period/difficulty
User Interface
Marketing plan

2609 -
2611 -    ..
261101 - Morris feels endorsements are not adequate to convince people they
261102 - can make more money with SDS.
261104 -  ..
261105 - He feels the key is getting good reviews in computer magazines.
261106 -
261107 -     The people we want do not read computer magazines.
261108 -
261109 -     We want people who are worried about their company not making
261110 -     enough money, and wondering what can be done about it by way
261111 -     improving management productivity, per above? ref SDS 0 4567
261113 -      ..
261114 -     In any case, how do we obtain favorable reviews in computer
261115 -     magazines?
261116 -        ..
261117 -        The program has to be easy enough with "familiar" pull
261118 -        down menus that are intuitive.  If you have something that is
261119 -        not intuitive, then this cannot be brought to others because
261120 -        these reviewers will get frustrated and write bad things about
261121 -        the product.
261123 -         ..
261124 -        If this is the only way then it seems unlikely that the
261125 -        alphabet or arithmatic or any other major intellectual advance
261126 -        can come into being.
261127 -
261128 -
261129 -
2612 -