CONTACTS 

SUBJECTS
Intel Reduced Earnings
Implode Cannot Buy-off Mistakes Sunshine Profits Innovation Monopoly
Communication Biggest Risk of Mistakes
Bumbling Email Constant Mistakes
Complexity Requires Integrate Objectives, History, Resources, Need SD
Computers Reduce Productivity Management Focus on Analysis Because At
Productivity IT Declined Last 10 Years Info Highway Requires Ergonomi
Productivity Reduced by Information Overload
Too Many People Having Too Many Problems
Imploding Too Many People Having Too Many Problems Management Implodi
People Pay a Price that is Saved Using SDS to Avoid Meaning Drift fro

6513 -
6513 -    ..
6514 - Summary/Objective
6515 -
651501 - Follow up ref SDS 86 0000, ref SDS 82 0000.
651502 -
651503 - Submitted ref DIT 1 0001 linked to this record to provide analysis
651504 - showing growing demand for knowledge capabilities may arise from need
651505 - for increased competence to handle a complex environment.
651506 -
651507 -      Cited Eric's letter on 001004 citing huge needs for DKR. but this
651508 -      does not drive markets. ref SDS 99 0001  Below, fashion need for
651509 -      fear of loss to overtake fear of accountability. ref SDS 0 MZ7G
651510 -
651512 -  ..
651513 - Enabling Forces Foster Perspective for Change, Improvement
651514 - Too Many People Having Too Many Problems Needs Culture of Knowledge
651515 -
651516 - Follow up ref SDS A5  QR6K, ref SDS A4  V4RK.
651517 -
651518 - Two separate articles by Reuters report today the economy is slowing,
651519 - because productivity and earnings are declining, causing stock prices
651520 - to fall precipitously. ref OF 10 0001  This impacts a lot of people,
651521 - which is an enabling factor in forming a new market. ref OF 11 0001
651522 -
651523 -     "There is a ripple effect, said one analyst.  Just too many people
651524 -     having too many problems." ref OF 11 HU4J
651526 -  ..
651527 - Information overload devestates productivity, and requires proactive
651528 - management enabled by SDS to save time and money, as explained in
651529 - POIMS. ref OF 4 OF6N
651530 -
651531 -        [On 010819 problems more serious and long-lasting. ref SDS C1
651532 -        0001
651534 -         ..
651535 -        [On 011031 economy suffers steepest decline since 1991,
651536 -        following terrorist attacks on 010911. ref SDS C5 0001
651538 -         ..
651539 -        [On 011102 job losses biggest in 2 decades. ref SDS C6 0001
651541 -         ..
651542 -        [On 020204 Enron's collapse into bankruptcy reflects problems
651543 -        in economy of failing to use good management. ref SDS C9 0001
651545 -  ..
651546 - On 890809 poor listening causes problems for leaders with good
651547 - communication skills who get people to say "yes." ref SDS 2 CJ9J  On
651548 - 920110 engineers "cannot keep head above water" because expediting by
651549 - taking short cuts on good management practices, with the aim of saving
651550 - time and money by avoiding paperwork, instead caused too many
651551 - problems. ref SDS 6 8400
651552 -
651553 -     [On 010916 SDS enables amazing memory, methods obviously work,
651554 -     worry about user interface is polishing brass as Titanci sinks.
651555 -     ref SDS C3  P64L
651557 -  ..
651558 - On 920229 technology firm begins to fail because feel good management
651559 - "cooked the books," ref SDS 5 6632, to avoid accountability for too
651560 - many problems from feel good management, reviewed on 920229.
651561 - ref SDS 7 4567  On 921127 executive frustrated small details later
651562 - cause major problems, needs proactive management. ref SDS 9 0674  On
651563 - 950204 Com Metrics for proactive management is "overkill." ref SDS 19
651564 - 5932
651565 -
651566 -     [On 011109 Enron implodes forced into merger poor management top
651567 -     people "cooked the books." ref SDS C7  006L
651569 -  ..
651570 - On 001101 projects fail when management fails to use good management
651571 - practices, because overwhelming desire to use bad management; examples
651572 - Linux, Netscape creating version 5 called Mizolla. ref SDS A3  MX6H
651574 -  ..
651575 - On 970910 executives do not have time to think, because information
651576 - overload from handling too many problems makes management a comedy of
651577 - errors, i.e., continual bumbling, instead of continual learning.
651578 - ref SDS 63 3479  On 970916 information overload causes continual
651579 - problems, but nobody has a solution. ref SDS 64 0001  On 970919
651580 - investment in IT has caused productivity to decline. ref SDS 65 4739
651581 -
651582 -     [On 011003 IT causes hopeless quagmire information overload,
651583 -     causing complexity that paralizes analysis. ref SDS C4  EC5N
651585 -  ..
651586 - On 001017 executives charged with investing resources to improve
651587 - earnings, don't have time to understand SDS works better than other
651588 - methods. ref SDS A2 SH6O  On 960103 executives don't have time to
651589 - understand content, so decisions are based on style. ref SDS 27 8409
651590 -
651591 -     [On 001219 SDS new way of working improves productivity, earnings
651592 -     and stock prices. ref SDS A8  QT6F
651594 -      ..
651595 -     [On 010223 Intel worries there is no "killer app" for computers,
651596 -     nobody knows what cusomters want. ref SDS B2  FM6J
651598 -      ..
651599 -     [On 010622 alphabet technology makes people superhuman, "killer
651600 -     app" of the ages. ref SDS B7  N668
651602 -      ..
651603 -     [On 010703 PC industry seeking compelling application. ref SDS B8
651604 -     GM4N
651606 -      ..
651607 -     [On 010705 lower earnings continue to cause stocks to decline,
651608 -     increasing demand for better productivity and earnings.
651609 -     ref SDS B9  0001
651611 -      ..
651612 -     [On 010727 mergers acquisitions failing, $50B loss. ref SDS C0
651613 -     0001
651615 -  ..
651616 - Executives feel "problem handling" is the remedy for information
651617 - overload, instead of investing intellectual capital, called out in
651618 - POIMS, ref OF 4 1101   The feeling information overload is caused by
651619 - not working hard enough, reported on 980808, ref SDS 83 4140, reflects
651620 - denial that when.....
651622 -                ..
651623 -               too many people are having too many problems
651624 -
651625 - ...complexity overwhelms competence, which Doug Engelbart wants to
651626 - solve, as reported in the citation for his award of the "National
651627 - Medal for Technology," reported on 001114. ref SDS A4  SU3L  On 001204
651628 - Doug planned a presentation to NSF on the challenge of competency in
651629 - the face of expanding complexity. ref SDS A5  QR6K
651630 -
651631 -     [On 010315 Henry van Eykan reports dealing with complex record is
651632 -     overwhelming. ref SDS B3  OM9L
651634 -      ..
651635 -     [On 010329 VerticalNet, where Jack Park and Howard Liu contribute
651636 -     to OHS, downsizing. ref SDS B4  YX3J
651638 -      ..
651639 -     [On 010403 Curt Carlson, CEO at SRI, does not have time for
651640 -     opportunity to improve competence that reduces problems, improves
651641 -     productivity. ref SDS B5  0001
651643 -  ..
651644 - Executives who dismiss the importance of timely, accurate information,
651645 - for example, reported on 960406, ref SDS 34 VV8O, overlook that the
651646 - impact of failed communication occurs later, which makes....
651648 -            ..
651649 -           Communication the biggest risk in enterprise!
651650 -
651651 - ...as Morris noted on 890809. ref SDS 2 126J
651653 -  ..
651654 - Improving competency requires a culture of knowledge that changes from
651655 - reliance on information, to formulation of knowledge, by transitioning
651656 - from IT to KM, explained in a letter to SRI on 001011, ref DIP 2 0001,
651657 - and reviewed on 001114. ref SDS A4  V4RK  However, improvement is
651658 - impeded by a favorable economy, despite Andy Grove's call to invest
651659 - sunshine profits for experimenting through pilot testing to discover
651660 - better methods. ref SDS 71 3416  Andy's other point that successful
651661 - people are unwilling to admit the magnitude of the problems they face
651662 - (see 980307, ref SDS 72 2648), prevents improvement in time to avoid
651663 - calamity.  As a result, a $3Trillion loss of capitalization in the
651664 - stock market is a powerful wake up call for people who feel insultated
651665 - from bad management and are otherwise unwilling to improve.
651667 -  ..
651668 - For example, on 990912 the high cost of medical mistakes caused by
651669 - poor communication, ref SDS 90 0960, and fear of accountability that
651670 - impacts competence, foster a culture of denial. ref SDS 90 3416 see,
651671 - also, analysis showing communication problems escalate into a crisis
651672 - of continual bumbling. ref DIP 1 0001, on 990924. ref SDS 91 5576
651674 -  ..
651675 - On 980405 executives overwhelmed by information from meetings, email
651676 - and calls, do not have time to think, to analyse. ref SDS 73 3431
651678 -  ..
651679 - Culture of denial seems evident from response by S&C Ford refusing to
651680 - correct service defects, despite waiver of claims for refund, reported
651681 - on 000821. ref SDS 95 ID3L
651683 -  ..
651684 - Denial is inherent from asking for evidence of pent up demand for SDS,
651685 - as a predicate to improving competence. see 000706, ref SDS 94 1886
651687 -  ..
651688 - As long as earnings are up, and everyone has a lot of meetings to
651689 - attend, and calls to make, we can deny the need to improve competency,
651690 - for example, on 990527, ref SDS 88 1233, and on 001101 citing
651691 - overwhelming desire to use bad management because it is fast and easy.
651692 - ref SDS A3  4O5K  Rather than improve, it seems easier to call for
651693 - downsizing, reported on 960405, email, seminars and new software to
651694 - collaborate, ref SDS 33 K3RD, which really requires no change in
651695 - current practice. But, when widespread recession occurs, it becomes
651696 - harder to deny that a change in direction is needed to improve bad
651697 - management.
651699 -  ..
651700 - Reuters reported today that Intel expects 4th quarter revenue will be
651701 - lower than expected because of slowing demand for personal computers.
651702 - Intel said recent cancellations by customers worldwide will cause
651703 - revenue for the fourth quarter to be flat. ref OF 9 0001
651705 -  ..
651706 - This supplements the report on 000922 that Intel's 3rd quarter
651707 - earnings were lower than expected. ref SDS 97 0001  As a result,
651708 - Intel's stock price has declined to near record lows.  On 001011 Ford
651709 - and Firestone suffered huge losses due to poor management and
651710 - communication that led to product failures. ref SDS A0 0001
651712 -  ..
651713 - On 000822 Intel's CEO reported that bad management caused problems
651714 - that reduced Intel earnings. ref SDS 96 019R
651716 -  ..
651717 - On 951022 investors worried that Intel needed killer application to
651718 - make computers productive in order to sustain high sales and earnings.
651719 - ref SDS 24 6565
651721 -  ..
651722 - On 970222 Larry Ellison, CEO of Oracle, reported that people and
651723 - enterprise need a more productive use for personal computers.
651724 - ref SDS 45 3967  On 000324 SRI reported that projects trying to create
651725 - knowledge management have failed. ref SDS 93 4877
651727 -  ..
651728 - On 970603 Intel wanted to increase demand of PCs. ref SDS 52 M2RY
651730 -  ..
651731 - It was recommended that Intel use computers to make knowledge work
651732 - more productive, since this would have widespread appeal to individual
651733 - buyers and to enterprise seeking to improve earnings. ref SDS 52 2701,
651734 - based on Dave Vannier's interview with Byte magazine reviewed on
651735 - 910418. ref SDS 4 2744  Since Intel reported on 950927 they could not
651736 - figure out how to use computers to improve management, ref SDS 23
651737 - 7732, on 970603 Intel planned to maintain sales by making computers
651738 - useful for playing games. ref SDS 52 4486  Earlier on 961228 the
651739 - decision to support games, rather than usefulness, was pandemic.
651740 - ref SDS 26 3883  This aligned with Intel plans on 960507 to use
651741 - pictures instead of "intelligence" for handling daily working
651742 - information, ref SDS 36 1111, contrary to planning in 1991.
651744 -  ..
651745 - Also, on 970603 Intel reported a need to improve management of daily
651746 - working information, ref SDS 52 5803, and considered a report by USACE
651747 - that Communication Metrics does this by adding "intelligence" to daily
651748 - management. ref DRP 1 6172
651750 -  ..
651751 - On 980307 Intel's CEO warned new realities require adjustments to
651752 - traditional management methods, ref SDS 72 1209, and cautioned against
651753 - strategic dissonance that calls for diligence, yet fails to follow
651754 - through. ref SDS 71 5517
651756 -  ..
651757 - On 990718 Intel reported that adding "intelligence" to daily working
651758 - information that produces useful knowledge is a funny and alien idea
651759 - for improving earnings. ref SDS 89 1767
651760 -
651761 -
651762 -
651763 -
651764 -
651765 -
6518 -

SUBJECTS
Connecting Dots Utopia Solves Too Many Problems Falling Productivity,
Sales Results Do Measure Potential Nor Improvement Provided by SDS
Evaluate Market Conditions, Use Cases Market Potential SDS
New Market Business Potential, Communication Biggest Risk Enterprise
Cost Savings Avoid Mistakes Rework Complexity Enterprise Management
Competence Handle Complexity Cost Savings Avoid Mistakes Rework
Organize Context Augment Intelligence Enhances Competence Avoid Mista
Communication Collaboration Enterprise Knowledge Management Killer Ap
Connecting the Dots Too Many People Having Too Many Problems Manageme
Connecting Dots Poor Economy Enabling Force Illustrate Need to Work I
Too Many People Having Too Many Problems Using Fast Easy Free Methods

8413 -
841401 -  ..
841402 - Connecting the Dots...... Demand for Knowledge Management
841403 -
841404 - On 001013 time is running out on IT; need transition to culture of
841405 - knowledge, ref SDS A1 Z5W8, presents KM dilemma:  not enough time to
841406 - save time and money. ref SDS A1 UA3G
841408 -  ..
841409 - The record above showing productivity, earnings and stock prices are
841410 - falling because too many people are having too many problems,
841411 - ref SDS 0 V54M, indicates that relying on IT for style and image
841412 - instead of SDS for content that continually connects the dots of cause
841413 - and effect, reported on 920402, ref SDS 8 0344, and on 960103,
841414 - ref SDS 27 8409, and using computers for games and pictures, while
841415 - destroying "intellectual capital" for continual learning, (see
841416 - ref OF 4 1101), due to fear of accountability, reported on 991021.
841417 - ref SDS 92 2695  Instead of using technology for adding intelligence
841418 - to management, because "intelligence" seems "funny" and "foreign,"
841419 - reported on 990713, ref SDS 89 1767, and further because people
841420 - responsible for investing resources to improve productivity, earnings
841421 - and stock prices are too busy handling problems caused by lack of
841422 - intelligence to understand advantages of "intelligence," reported on
841423 - 001017, ref SDS A2 SH6O, may cause difficulties maintaining PC sales,
841424 - and meeting the challenge to improve competence for managing
841425 - effectively under new realities warned by Andy Grove, see 980307.
841426 - ref SDS 72 1209  It may further explain, in part, why earnings and
841427 - stock prices are declining across the entire economy, since eventually
841428 - these broad indicators reflect productivity, which flows from
841429 - competence.
841430 -
841431 -     [On 001219 SDS new way of working improves productivity, earnings
841432 -     and stock prices. ref SDS A8  QT6F
841434 -      ..
841435 -     [On 001221 connecting the dots suggests using technology to
841436 -     improve cognitive strength. ref SDS A9  MZ7G
841438 -      ..
841439 -     [On 010111 forecast decline in spending on IT shows growing
841440 -     recognition that pinning hopes for technology to improve playing
841441 -     games does not improve earnings. ref SDS B1  0001
841443 -      ..
841444 -     [On 010329 VerticalNet, where Jack Park and Howard Liu contribute
841445 -     to OHS, downsizing. ref SDS B4  YX3J
841447 -      ..
841448 -     [On 010425 connecting the dots leads to utopia. ref SDS B6  BE8F
841450 -      ..
841451 -     [On 010911 US attacked by terrorists; lack of analysis weak link
841452 -     in intelligence risks national security. ref SDS C2  0001
841454 -      ..
841455 -     [On 010916 SDS enables amazing memory, methods obviously work,
841456 -     worry about user interface is polishing brass as Titanci sinks.
841457 -     ref SDS C3  P64L
841459 -      ..
841460 -     [On 011031 economy suffers steepest decline since 1991, following
841461 -     terrorist attacks on 010911. ref SDS C5  0001
841463 -      ..
841464 -     [On 011102 job losses biggest in 2 decades. ref SDS C6  0001
841466 -      ..
841467 -     [On 020116 connecting dots shows economy imploding, needs
841468 -     intelligence. ref SDS C8 0001
841470 -      ..
841471 -     [On 020204 Enron's collapse into bankruptcy reflects problems in
841472 -     economy of failing to use good management. ref SDS C9 0001
841474 -  ..
841475 - Perhaps the widening gap between competence and demands of new
841476 - realities in the work environment that bring "too many problems,"
841477 - comprises a huge enough need to stir demand for tools that enable a
841478 - new work practice, under Doug's goal to solve complex problems,
841479 - reported recently on 001114. ref SDS A4  SU3L  This would address Eric
841480 - Armstrong's concern about solving huge needs per letter on 001004,
841481 - ref SDS 99 0001 and previously on 000927. ref SDS 98 VX5J
841483 -  ..
841484 - Re-stating the point above, executives dismiss the importance of
841485 - timely, accurate information, for example, reported on 960406,
841486 - ref SDS 34 VV8O, overlook that the impact of failed communication
841487 - occurs later, and with devestating consequences, see NWO explaining
841488 - compound effect of small deviations. ref OF 5 4564
841490 -  ..
841491 - The same point is explained in POIMS. ref OF 4 V8P1
841493 -  ..
841494 - Competence for meeting the challenges of a more complex world, caused
841495 - by an expanding technology infrastructure that brings information
841496 - overload, stress, error, loss and conflict, will continue to decline,
841497 - indeed implode, as noted in NWO..., ref OF 5 4925, until and unless a
841498 - new capability is added for converting information into useful
841499 - knowledge quickly and accurately.
841501 -  ..
841502 - The letter yesterday to Doug's DKR team at SRI, explained the
841503 - correlation of ergonomics on productivity and earnings, and that
841504 - making technology productive is the only enduring opportunity for
841505 - enterprise. ref SDS A7  0001
841506 -
841507 -     [On 001221 stock prices fall indicating recession caused by poor
841508 -     productivity. ref SDS A9  V54M
841510 -  ..
841511 - Another letter on 001206 explained that IBM invested $4B to create SDS
841512 - capability, based on Lotus Notes, and failed. ref SDS A6  0001
841514 -  ..
841515 - The recent downturn in the economy may focus attention on opportunity
841516 - for making good management easier, and bring home the fact that no
841517 - technology, nor short-cut to expedite by using more cell phones, email
841518 - and meetings to "collaborate," can make bad management successful,
841519 - also discussed yesterday. ref SDS A6  MQ5M
841520 -
841521 -     [On 001221 analysis of continued slowing of economy shows need to
841522 -     improve productivity by moving from IT to KM. ref SDS A9  C94G
841524 -      ..
841525 -     [On 010111 IT executive explains IT methods are not improving
841526 -     coordination and collaboration. ref SDS B0  EF6M
841528 -      ..
841529 -     [On 010223 telecom wireless industry going bankrupt, need to give
841530 -     customers something that improves productivity. ref SDS B2  FM6J
841532 -      ..
841533 -     [On 010705 earnings continue to fall. ref SDS B9  0001
841534 -
841535 -
841536 -
841537 -
841538 -
841539 -
841540 -
841541 -
841542 -
841543 -
8416 -