THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: December 7, 2000 02:59 PM Thursday; Rod Welch

Economy shows growing demand for KM to solve information overload.

1...Summary/Objective
2...Too Many People Having Too Many Problems Needs Culture of Knowledge
3...Enabling Forces Foster Perspective for Change, Improvement
...........Communication the biggest risk in enterprise!
4...Connecting the Dots...... Demand for Knowledge Management


..............
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CONTACTS 

SUBJECTS
Intel Reduced Earnings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
Implode Cannot Buy-off Mistakes Sunshine Profits Innovation Monopoly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Communication Biggest Risk of Mistakes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
Bumbling Email Constant Mistakes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Complexity Requires Integrate Objectives, History, Resources, Need SD                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Computers Reduce Productivity Management Focus on Analysis Because At                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Productivity IT Declined Last 10 Years Info Highway Requires Ergonomi                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Productivity Reduced by Information Overload                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Too Many People Having Too Many Problems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
Imploding Too Many People Having Too Many Problems Management Implodi                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
People Pay a Price that is Saved Using SDS to Avoid Meaning Drift fro                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
6513 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
6513 -    ..
6514 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
6515 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
651501 - Follow up ref SDS 86 0000, ref SDS 82 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
651502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651503 - Submitted ref DIT 1 0001 linked to this record to provide analysis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651504 - showing growing demand for knowledge capabilities may arise from need                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651505 - for increased competence to handle a complex environment.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651506 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651507 -      Cited Eric's letter on 001004 citing huge needs for DKR. but this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651508 -      does not drive markets. ref SDS 99 0001  Below, fashion need for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651509 -      fear of loss to overtake fear of accountability. ref SDS 0 MZ7G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651510 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651512 -  ..
651513 - Too Many People Having Too Many Problems Needs Culture of Knowledge                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651514 - Enabling Forces Foster Perspective for Change, Improvement                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651515 - 
651516 - Follow up ref SDS A5  QR6K, ref SDS A4  V4RK.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651517 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651518 - Two separate articles by Reuters report today the economy is slowing,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651519 - because productivity and earnings are declining, causing stock prices                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651520 - to fall precipitously. ref OF 10 0001  This impacts a lot of people,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651521 - which is an enabling factor forming new markets. ref OF 11 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651522 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651523 -     "There is a ripple effect, said one analyst.  Just too many people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651524 -     having too many problems." ref OF 11 HU4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651526 -  ..
651527 - Information overload devestates productivity, and requires proactive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651528 - management enabled by SDS to save time and money, as explained in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651529 - POIMS. ref OF 4 OF6N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651530 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651531 -        [On 010819 problems more serious and long-lasting. ref SDS C1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
651532 -        0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651534 -         ..
651535 -        [On 010911 US attacked by terrorists; lack of analysis weak                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651536 -        link in intelligence risks national security. ref SDS C2  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651538 -         ..
651539 -        [On 011031 economy suffers steepest decline since 1991,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651540 -        following terrorist attacks on 010911. ref SDS C5 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651542 -         ..
651543 -        [On 011102 job losses biggest in 2 decades. ref SDS C6 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651545 -         ..
651546 -        [On 020204 Enron's collapse into bankruptcy reflects problems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651547 -        in economy of failing to use good management. ref SDS C9 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651549 -         ..
651550 -        [On 070103 1323 example too many people having too many                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651551 -        problems constantly fixing virus protection software compounds                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651552 -        negative productivity and earnings, causing economic meltdown.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651553 -        ref SDS D0 CX5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651555 -         ..
651556 -        [On 090320 0857 worldwide economic meltdown caused by poor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651557 -        management people overwhelmed by complexity in real estate and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651558 -        financial management. ref SDS D1 IQ6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651560 -         ..
651561 -        [On 101011 1656 nobody has time to work intelligently too                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651562 -        many people having too many problems again; not enough time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651563 -        to perform audit trail "connect the dots" maintaining well                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651564 -        ordered record, foreclosures fraud, mistakes causing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651565 -        economic recovery to stall due to poor management again in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651566 -        financial services. ref SDS D2 G057                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651568 -  ..
651569 - On 890809 poor listening causes problems for leaders with good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
651570 - communication skills who get people to say "yes." ref SDS 2 CJ9J  On                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651571 - 920110 engineers "cannot keep head above water" because expediting by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651572 - taking short cuts on good management practices, with the aim of saving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651573 - time and money by avoiding paperwork, instead caused too many                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
651574 - problems. ref SDS 6 8400                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
651575 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651576 -     [On 010916 SDS enables amazing memory, methods obviously work,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651577 -     worry about user interface is polishing brass as Titanci sinks.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651578 -     ref SDS C3  P64L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651580 -  ..
651581 - On 920229 technology firm begins to fail because feel good management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651582 - "cooked the books," ref SDS 5 6632, to avoid accountability for too                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651583 - many problems from feel good management, reviewed on 920229.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651584 - ref SDS 7 4567  On 921127 executive frustrated small details later                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651585 - cause major problems, needs proactive management. ref SDS 9 0674  On                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651586 - 950204 Com Metrics for proactive management is "overkill." ref SDS 19                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651587 - 5932                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651588 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651589 -     [On 011109 Enron implodes forced into merger poor management top                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651590 -     people "cooked the books." ref SDS C7  006L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651592 -  ..
651593 - On 001101 projects fail when management fails to use good management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651594 - practices, because overwhelming desire to use bad management; examples                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651595 - Linux, Netscape creating version 5 called Mizolla. ref SDS A3  MX6H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651597 -  ..
651598 - On 970910 executives do not have time to think, because information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651599 - overload from handling too many problems makes management a comedy of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651600 - errors, i.e., continual bumbling, instead of continual learning.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651601 - ref SDS 63 3479  On 970916 information overload causes continual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651602 - problems, but nobody has a solution. ref SDS 64 0001  On 970919                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651603 - investment in IT has caused productivity to decline. ref SDS 65 4739                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651604 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651605 -     [On 011003 IT causes hopeless quagmire information overload,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651606 -     causing complexity that paralizes analysis. ref SDS C4  EC5N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651608 -  ..
651609 - On 001017 executives charged with investing resources to improve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651610 - earnings, don't have time to understand SDS works better than other                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651611 - methods. ref SDS A2 SH6O  On 960103 executives don't have time to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
651612 - understand content, so decisions are based on style. ref SDS 27 8409                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651613 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651614 -     [On 001219 SDS new way of working improves productivity, earnings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651615 -     and stock prices. ref SDS A8  QT6F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651617 -      ..
651618 -     [On 010223 Intel worries there is no "killer app" for computers,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651619 -     nobody knows what cusomters want. ref SDS B2  FM6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651621 -      ..
651622 -     [On 010622 alphabet technology makes people superhuman, "killer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
651623 -     app" of the ages. ref SDS B7  N668                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651625 -      ..
651626 -     [On 010703 PC industry seeking compelling application. ref SDS B8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651627 -     GM4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651629 -      ..
651630 -     [On 010705 lower earnings continue to cause stocks to decline,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651631 -     increasing demand for better productivity and earnings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651632 -     ref SDS B9  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651634 -      ..
651635 -     [On 010727 mergers acquisitions failing, $50B loss. ref SDS C0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651636 -     0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651638 -  ..
651639 - Executives feel "problem handling" is the remedy for information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651640 - overload, instead of investing intellectual capital, called out in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651641 - POIMS, ref OF 4 1101   The feeling information overload is caused by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651642 - not working hard enough, reported on 980808, ref SDS 83 4140, reflects                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651643 - denial that when.....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651645 -                ..
651646 -               too many people are having too many problems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
651647 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651648 - ...complexity overwhelms competence, which Doug Engelbart wants to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651649 - solve, as reported in the citation for his award of the "National                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651650 - Medal for Technology," reported on 001114. ref SDS A4  SU3L  On 001204                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651651 - Doug planned a presentation to NSF on the challenge of competency in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651652 - the face of expanding complexity. ref SDS A5  QR6K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651653 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651654 -     [On 010315 Henry van Eykan reports dealing with complex record is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651655 -     overwhelming. ref SDS B3  OM9L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651657 -      ..
651658 -     [On 010329 VerticalNet, where Jack Park and Howard Liu contribute                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651659 -     to OHS, downsizing. ref SDS B4  YX3J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
651661 -      ..
651662 -     [On 010403 Curt Carlson, CEO at SRI, does not have time for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651663 -     opportunity to improve competence that reduces problems, improves                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651664 -     productivity. ref SDS B5  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651666 -  ..
651667 - Executives who dismiss the importance of timely, accurate information,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651668 - for example, reported on 960406, ref SDS 34 VV8O, overlook that the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651669 - impact of failed communication occurs later, which makes....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651671 -            ..
651672 -           Communication the biggest risk in enterprise!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651673 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651674 - ...as Morris noted on 890809. ref SDS 2 126J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651676 -  ..
651677 - Improving competency requires a culture of knowledge that changes from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651678 - reliance on information, to formulation of knowledge, by transitioning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651679 - from IT to KM, explained in a letter to SRI on 001011, ref DIP 2 0001,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651680 - and reviewed on 001114. ref SDS A4  V4RK  However, improvement is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
651681 - impeded by a favorable economy, despite Andy Grove's call to invest                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651682 - sunshine profits for experimenting through pilot testing to discover                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651683 - better methods. ref SDS 71 3416  Andy's other point that successful                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651684 - people are unwilling to admit the magnitude of the problems they face                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651685 - (see 980307, ref SDS 72 2648), prevents improvement in time to avoid                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651686 - calamity.  As a result, a $3Trillion loss of capitalization in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651687 - stock market is a powerful wake up call for people who feel insultated                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651688 - from bad management and are otherwise unwilling to improve.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651690 -  ..
651691 - For example, on 990912 the high cost of medical mistakes caused by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651692 - poor communication, ref SDS 90 0960, and fear of accountability that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651693 - impacts competence, foster a culture of denial. ref SDS 90 3416 see,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
651694 - also, analysis showing communication problems escalate into a crisis                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651695 - of continual bumbling. ref DIP 1 0001, on 990924. ref SDS 91 5576                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
651697 -  ..
651698 - On 980405 executives overwhelmed by information from meetings, email                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651699 - and calls, do not have time to think, to analyse. ref SDS 73 3431                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
651701 -  ..
651702 - Culture of denial seems evident from response by S&C Ford refusing to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651703 - correct service defects, despite waiver of claims for refund, reported                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651704 - on 000821. ref SDS 95 ID3L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651706 -  ..
651707 - Denial is inherent from asking for evidence of pent up demand for SDS,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651708 - as a predicate to improving competence. see 000706, ref SDS 94 1886                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
651710 -  ..
651711 - As long as earnings are up, and everyone has a lot of meetings to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651712 - attend, and calls to make, we can deny the need to improve competency,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651713 - for example, on 990527, ref SDS 88 1233, and on 001101 citing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651714 - overwhelming desire to use bad management because it is fast and easy.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651715 - ref SDS A3  4O5K  Rather than improve, it seems easier to call for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
651716 - downsizing, reported on 960405, email, seminars and new software to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651717 - collaborate, ref SDS 33 K3RD, which really requires no change in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651718 - current practice. But, when widespread recession occurs, it becomes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651719 - harder to deny that a change in direction is needed to improve bad                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651720 - management.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651722 -  ..
651723 - Reuters reported today that Intel expects 4th quarter revenue will be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651724 - lower than expected because of slowing demand for personal computers.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651725 - Intel said recent cancellations by customers worldwide will cause                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651726 - revenue for the fourth quarter to be flat. ref OF 9 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
651728 -  ..
651729 - This supplements the report on 000922 that Intel's 3rd quarter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
651730 - earnings were lower than expected. ref SDS 97 0001  As a result,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651731 - Intel's stock price has declined to near record lows.  On 001011 Ford                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651732 - and Firestone suffered huge losses due to poor management and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
651733 - communication that led to product failures. ref SDS A0 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651735 -  ..
651736 - On 000822 Intel's CEO reported that bad management caused problems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651737 - that reduced Intel earnings. ref SDS 96 019R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651739 -  ..
651740 - On 951022 investors worried that Intel needed killer application to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651741 - make computers productive in order to sustain high sales and earnings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651742 - ref SDS 24 6565                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651744 -  ..
651745 - On 970222 Larry Ellison, CEO of Oracle, reported that people and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651746 - enterprise need a more productive use for personal computers.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
651747 - ref SDS 45 3967  On 000324 SRI reported that projects trying to create                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651748 - knowledge management have failed. ref SDS 93 4877                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
651750 -  ..
651751 - On 970603 Intel wanted to increase demand of PCs. ref SDS 52 M2RY                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
651753 -  ..
651754 - It was recommended that Intel use computers to make knowledge work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651755 - more productive, since this would have widespread appeal to individual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651756 - buyers and to enterprise seeking to improve earnings. ref SDS 52 2701,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651757 - based on Dave Vannier's interview with Byte magazine reviewed on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651758 - 910418. ref SDS 4 2744  Since Intel reported on 950927 they could not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
651759 - figure out how to use computers to improve management, ref SDS 23                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
651760 - 7732, on 970603 Intel planned to maintain sales by making computers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
651761 - useful for playing games. ref SDS 52 4486  Earlier on 961228 the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651762 - decision to support games, rather than usefulness, was pandemic.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651763 - ref SDS 26 3883  This aligned with Intel plans on 960507 to use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
651764 - pictures instead of "intelligence" for handling daily working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
651765 - information, ref SDS 36 1111, contrary to planning in 1991.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651767 -  ..
651768 - Also, on 970603 Intel reported a need to improve management of daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651769 - working information, ref SDS 52 5803, and considered a report by USACE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651770 - that Communication Metrics does this by adding "intelligence" to daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
651771 - management. ref DRP 1 6172                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
651773 -  ..
651774 - On 980307 Intel's CEO warned new realities require adjustments to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
651775 - traditional management methods, ref SDS 72 1209, and cautioned against                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
651776 - strategic dissonance that calls for diligence, yet fails to follow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
651777 - through. ref SDS 71 5517                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
651779 -  ..
651780 - On 990718 Intel reported that adding "intelligence" to daily working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651781 - information that produces useful knowledge is a funny and alien idea                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
651782 - for improving earnings. ref SDS 89 1767                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
651783 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651784 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651785 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651786 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651787 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
651788 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
6518 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SUBJECTS
Connecting Dots Utopia Solves Too Many Problems Falling Productivity,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Sales Results Do Measure Potential Nor Improvement Provided by SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Evaluate Market Conditions, Use Cases Market Potential SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
New Market Business Potential, Communication Biggest Risk Enterprise                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Cost Savings Avoid Mistakes Rework Complexity Enterprise Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Competence Handle Complexity Cost Savings Avoid Mistakes Rework                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
Organize Context Augment Intelligence Enhances Competence Avoid Mista                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Communication Collaboration Enterprise Knowledge Management Killer Ap                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Connecting the Dots Too Many People Having Too Many Problems Manageme                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Connecting Dots Poor Economy Enabling Force Illustrate Need to Work I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Too Many People Having Too Many Problems Using Fast Easy Free Methods                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
8413 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
841401 -  ..
841402 - Connecting the Dots...... Demand for Knowledge Management                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
841403 - 
841404 - On 001013 time is running out on IT; need transition to culture of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
841405 - knowledge, ref SDS A1 Z5W8, presents KM dilemma:  not enough time to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
841406 - save time and money. ref SDS A1 UA3G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
841408 -  ..
841409 - The record above showing productivity, earnings and stock prices are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
841410 - falling because too many people are having too many problems,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
841411 - ref SDS 0 V54M, indicates that relying on IT for style and image                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
841412 - instead of SDS for content that continually connects the dots of cause                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
841413 - and effect, reported on 920402, ref SDS 8 0344, and on 960103,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
841414 - ref SDS 27 8409, and using computers for games and pictures, while                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841415 - destroying "intellectual capital" for continual learning, (see                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
841416 - ref OF 4 1101), due to fear of accountability, reported on 991021.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841417 - ref SDS 92 2695  Instead of using technology for adding intelligence                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
841418 - to management, because "intelligence" seems "funny" and "foreign,"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
841419 - reported on 990713, ref SDS 89 1767, and further because people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
841420 - responsible for investing resources to improve productivity, earnings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
841421 - and stock prices are too busy handling problems caused by lack of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
841422 - intelligence to understand advantages of "intelligence," reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
841423 - 001017, ref SDS A2 SH6O, may cause difficulties maintaining PC sales,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
841424 - and meeting the challenge to improve competence for managing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
841425 - effectively under new realities warned by Andy Grove, see 980307.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
841426 - ref SDS 72 1209  It may further explain, in part, why earnings and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841427 - stock prices are declining across the entire economy, since eventually                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
841428 - these broad indicators reflect productivity, which flows from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
841429 - competence.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
841430 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841431 -     [On 001219 SDS new way of working improves productivity, earnings                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
841432 -     and stock prices. ref SDS A8  QT6F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
841434 -      ..
841435 -     [On 001221 connecting the dots suggests using technology to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
841436 -     improve cognitive strength. ref SDS A9  MZ7G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
841438 -      ..
841439 -     [On 010111 forecast decline in spending on IT shows growing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
841440 -     recognition that pinning hopes for technology to improve playing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
841441 -     games does not improve earnings. ref SDS B1  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
841443 -      ..
841444 -     [On 010329 VerticalNet, where Jack Park and Howard Liu contribute                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
841445 -     to OHS, downsizing. ref SDS B4  YX3J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
841447 -      ..
841448 -     [On 010425 connecting the dots leads to utopia. ref SDS B6  BE8F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
841450 -      ..
841451 -     [On 010911 US attacked by terrorists; lack of analysis weak link                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841452 -     in intelligence risks national security. ref SDS C2  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
841454 -      ..
841455 -     [On 090320 0857 worldwide economic meltdown caused by poor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
841456 -     management people overwhelmed by complexity in real estate and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
841457 -     financial management. ref SDS D1 IQ6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841459 -      ..
841460 -     [On 010916 SDS enables amazing memory, methods obviously work,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
841461 -     worry about user interface is polishing brass as Titanci sinks.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
841462 -     ref SDS C3  P64L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
841464 -      ..
841465 -     [On 011031 economy suffers steepest decline since 1991, following                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
841466 -     terrorist attacks on 010911. ref SDS C5  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
841468 -      ..
841469 -     [On 011102 job losses biggest in 2 decades. ref SDS C6  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
841471 -      ..
841472 -     [On 020116 connecting dots shows economy imploding, needs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
841473 -     intelligence. ref SDS C8 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
841475 -      ..
841476 -     [On 020204 Enron's collapse into bankruptcy reflects problems in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841477 -     economy of failing to use good management. ref SDS C9 0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
841479 -  ..
841480 - Perhaps the widening gap between competence and demands of new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
841481 - realities in the work environment that bring "too many problems,"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
841482 - comprises a huge enough need to stir demand for tools that enable a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
841483 - new work practice, under Doug's goal to solve complex problems,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841484 - reported recently on 001114. ref SDS A4  SU3L  This would address Eric                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
841485 - Armstrong's concern about solving huge needs per letter on 001004,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
841486 - ref SDS 99 0001 and previously on 000927. ref SDS 98 VX5J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
841488 -  ..
841489 - Re-stating the point above, executives dismiss the importance of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
841490 - timely, accurate information, for example, reported on 960406,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
841491 - ref SDS 34 VV8O, overlook that the impact of failed communication                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
841492 - occurs later, and with devestating consequences, see NWO explaining                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
841493 - compound effect of small deviations. ref OF 5 4564                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841495 -  ..
841496 - The same point is explained in POIMS. ref OF 4 V8P1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
841498 -  ..
841499 - Competence for meeting the challenges of a more complex world, caused                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
841500 - by an expanding technology infrastructure that brings information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
841501 - overload, stress, error, loss and conflict, will continue to decline,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
841502 - indeed implode, as noted in NWO..., ref OF 5 4925, until and unless a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
841503 - new capability is added for converting information into useful                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
841504 - knowledge quickly and accurately.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
841506 -  ..
841507 - The letter yesterday to Doug's DKR team at SRI, explained the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
841508 - correlation of ergonomics on productivity and earnings, and that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
841509 - making technology productive is the only enduring opportunity for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
841510 - enterprise. ref SDS A7  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
841511 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841512 -     [On 001221 stock prices fall indicating recession caused by poor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841513 -     productivity. ref SDS A9  V54M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841515 -  ..
841516 - Another letter on 001206 explained that IBM invested $4B to create SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
841517 - capability, based on Lotus Notes, and failed. ref SDS A6  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
841519 -  ..
841520 - The recent downturn in the economy may focus attention on opportunity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
841521 - for making good management easier, and bring home the fact that no                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
841522 - technology, nor short-cut to expedite by using more cell phones, email                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
841523 - and meetings to "collaborate," can make bad management successful,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
841524 - also discussed yesterday. ref SDS A6  MQ5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
841525 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841526 -     [On 001221 analysis of continued slowing of economy shows need to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
841527 -     improve productivity by moving from IT to KM. ref SDS A9  C94G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
841529 -      ..
841530 -     [On 010111 IT executive explains IT methods are not improving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
841531 -     coordination and collaboration. ref SDS B0  EF6M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
841533 -      ..
841534 -     [On 010223 telecom wireless industry going bankrupt, need to give                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
841535 -     customers something that improves productivity. ref SDS B2  FM6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
841537 -      ..
841538 -     [On 010705 earnings continue to fall. ref SDS B9  0001                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
841539 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841540 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841541 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841542 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841543 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841544 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841545 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841546 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841547 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
841548 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
8416 -