THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: December 6, 2000 06:17 PM Wednesday;
Letter to DKR team on ergonomics of keyboard for KM.
2...Brain Left Right Integrated Application Keyboard Functions with Mouse
3...Keyboard Ergonomic Component for Efficient Complementary Usability
.....Customers Want Productivity But Takes Time To Discover What Works
.....DVORAK Keyboard Irrelevant to Productivity of Knowledge Management
.....SDS Functions Enable Keyboard to Increase Productivity of Knowledge
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Ease of Use Learning Less Important Efficiency Productivity
Ease of Use More Important than Usefulness
Product Usefulness Devolve Lowest Common Denominator
Ergonomics Critical Productivity of Management
Product Idea Every Handles Information Complex Subtle Critical Mass I
Money Organize Competence Augment Intelligence Money Alphabet Control
Easy to Use Preferred More than Productivity of Function Keys
Alphabet as Knowledge Technology
Piano Skills Add More Value than Voice Data Entry Fun Pleasure Effect
Dvorak Keyboard Improves Productivity Data Entry but Not KM Efficient
Productivity Not Increased by DVORAK Keyboard Because Typing Only 10%
Hands and Brain
Balance Use Left and Right Hand with Function Keys on Left End of Key
Piano Example Balance Use Left and Right Hand Increases Use of Left a
3116 - ..
3117 - Summary/Objective
311801 - Follow up ref SDS 10 GY3R.
311803 - Submitted ref DIT 1 0001 responding to Paul Fernhout's letter on
311804 - 001130, ref DRP 1 00XY, that explains the need to balance design of
311805 - technology for productivity with ease of learning.
311807 - ..
311808 - Manufacturers can make short-term profits by offering fads and glitz,
311809 - but eventually, must provide products that improve productivity.
311811 - [On 001207 report on economy explains history showing correlation
311812 - between earnings and productivity. ref SDS 12 0001
311814 - [On 001221 stock prices plunge causing worries about recession.
311815 - ref SDS 13 V54M
311819 - ..
3121 - Progress
312201 - Brain Left Right Integrated Application Keyboard Functions with Mouse
312202 - Keyboard Ergonomic Component for Efficient Complementary Usability
312204 - Productivity of knowledge work is closely related to ergonomics of
312205 - tools for efficient, complementary usability performing integrated
312206 - tasks. ref DIT 1 YB7O The keyboard is a critical part of applying the
312207 - power of technology to leverage innate mental capacity. Keyboards
312208 - implement alphabet technology by drawing on a greater share of finite
312209 - mental acuity from engaging both hands, eyes and listening faculties,
312210 - per the record on 980307. ref SDS 5 4810
312212 - [On 021108 Bill Gates announces Microsoft to consolidate and
312213 - integrate commands so that people can improve productivity by
312214 - using more than 5% of functionality in Microsoft programs.
312215 - ref SDS 16 EFBE
312217 - ..
312218 - Voice activated entry, seems attractive, but is less mentally robust
312219 - that using the keyboard.
312221 - ..
312222 - The ergonomics of keyboard and computer screen need to balance use of
312223 - both hands and eyes for performing physical tasks quickly and
312224 - efficiently that convert information into useful knowledge,
312225 - ref DIT 1 004H, based on research last year in the record for 990121.
312226 - ref SDS 6 CO6I SDS supports ergonomic balance between left and right
312227 - brain by using function keys with the left hand and using the mouse
312228 - with the right hand to execute complementary commands. This
312229 - approximates the balance and utility of using both hands to play a
312230 - piano rather than just one, and so applies a greater share of human
312231 - mental power that makes working intelligently faster, easier and fun,
312232 - ref DIT 1 RR4L, as related in the letter on 001004. ref SDS 8 GR5L
312234 - [On 020531 Mike Poremba reports SDS provides efficient
312235 - usability with integrated, complementary functions that cannot
312236 - be matched with other tools. ref SDS 14 5M3G
312238 - ..
312239 - [On 020924 reviewed role of ergonomic keyboard for Com Metrics
312240 - for optimizing multi-tasking that leverages intelligence and
312241 - working efficiently to improve productivity. ref SDS 15 EL8F
312243 - ..
312244 - [On 040221 review shows that keyboard using left hand to
312245 - execute commands with function keys on left side complements
312246 - using mouse with the right hand provide powerful ergonomics
312247 - that yield efficient usability. ref SDS 17 S449
312250 - ..
312251 - Customers Want Productivity But Takes Time To Discover What Works
312253 - Some people feel that using a keyboard for executing SDS functions
312254 - efficiently by balancing left and right hand use should not be
312255 - pursued because some manufacturers don't know that customers want
312256 - productive tools, based on the fact that few customers call in to
312257 - order an efficient keyboard. Landauer points out that market
312258 - place dynamics do not increase productivity until customers
312259 - discover what improves productivity through a long period of trial
312260 - and error that stumbles onto an effective design path by accident,
312261 - reported on 960612. ref SDS 2 3333 When manufacturers compete
312262 - for customers based on productivity, then productivity rises,
312263 - reported on 950710. ref SDS 1 2004 and ref SDS 1 0722 When people
312264 - don't know how to make productive tools, they compete on
312265 - appearance and on price, which reduce productivity in a race to
312266 - the bottom that shows who can reduce utility the most in order to
312267 - reduce price before customers insist on minimal usefulness? So,
312268 - when the mouse/pointer device was invented by Engelbart, reported
312269 - on 000223, ref SDS 7 0876, and popularized by Apple 20 years
312270 - later, reported on 960612, ref SDS 2 7744, this created a false
312271 - positive that GUI design using a mouse to execute menus with one
312272 - hand permitted eliminating the need for efficient placement of
312273 - function keys. Manufacturers then began competing by eliminating
312274 - this feature and reduced the price of the keyboard to below $50.
312275 - Customers had no basis to complain because everybody got the same
312276 - keyboard, and other programs do not have functionality for
312277 - Knowledgement Management that benefits from customers having an
312278 - efficient keyboard.
312280 - ..
312281 - DVORAK Keyboard Irrelevant to Productivity of Knowledge Management
312282 - SDS Functions Enable Keyboard to Increase Productivity of Knowledge
312284 - Some people feel using efficinet location of function keys to save
312285 - time and money should not be pursued based on experience showing
312286 - that efficiency using the keyboard does not attract customers,
312287 - based on experience with the DVORAK keyboard layout.
312289 - ..
312290 - The dvorak keyboard provides better balance using both hands for
312291 - entering a few letters in the alphabet. This does not relate to
312292 - objectives for using a larger share of cognitive capacity by
312293 - balanced use of both hands to execute functions that perform a lot
312294 - of work instantly (e.g., in SDS F2 now does about 20 things all at
312295 - once) using the left hand for function keys, and the right hand
312296 - for the mouse. Increasing efficiency of causing a letter in the
312297 - alphabet to appear on screen, has very little impact on
312298 - productivity. In other words, dvorak may increase the speed of
312299 - data entry by 10% or so, but data entry is only a small part,
312300 - maybe 10%, of the production stream in performing knowledge work,
312301 - and so does not justify the cost of re-tooling manufacturing
312302 - processes, and shifting the culture to use an alterante keyboard
312303 - layout for typing the letters of the alphabet. Knowledge
312304 - Management involves a wide range of integrated tasks, explained in
312305 - POIMS, ref OF 1 2688, which when performed efficiently using left
312306 - and right brain processing, brings a big jump in productivity,
312307 - earnings and stock prices by increasing accuracy to reduce
312308 - continual bumbling.
312310 - [On 001207 too many people having too many problems cause
312311 - productivity, earnings and stock prices to fall. ref SDS 12
312312 - V54M
312314 - ..
312315 - Explain correlation between productivity and earnings. ref DIT 1 0001
312317 - ..
312318 - Balancing usefulness and usability was discussed by Tom Landauer in
312319 - his book reviewed on 950710. ref SDS 1 3045 Computer power and other
312320 - factors have been the focus that detracts from usefulness. ref DIT 1
312321 - 004H
312323 - ..
312324 - Correlation between productivity and earnings has been overlooked
312325 - because favorable market conditions. ref DIT 1 YJ7H
312327 - ..
312328 - Manufacturers must eventually offer tools that improve productivity,
312329 - and if they do not they will suffer reduced earnings and stock
312330 - prices.
312332 - This point is made in another letter today, saying technology
312333 - cannot make bad management successful. ref SDS 11 MQ5M