THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: February 21, 2004 10:03 PM Saturday; Rod Welch

Request for presentation on SDS for the CALO project at SRI.

1...Summary/Objective
2...Gary's Records on the Project are Confidential
........Blog SDS Story to Spread the Word Wide as the Waters
........Famous Using SDS Expands Awareness of Com Metrics
........Story of SDS Spreads the Word on a Culture of Knowledge
........Gary's Success with SDS Makes Good Story for Civilization
.................Spreading the Word Wide as the Waters
3...Gary May Not Have Time Nor Permission to Support CALO
4...Jack Can Write an Effective Report on SDS Used at SRI and Other Places
5...Power of Knowledge Ambitious Deliverable Worthy of SRI Mission
6...CALO Can Study SDS Support for Com Metrics to Meet Project Objectives
7...Spider Eternal Struggle to Penetrate Secrets of Knowledge Solutions
8...Out of the Box Solutions Require Studying What Works Out of the Box
9...Study What Works Path Out of the Box to Solutions for New World Order
10...New Realities of New World Order Force People to Keep Trying
11...New Cast of Characters Hope Springs Eternal to Try Again on KM
12...Hope Springs Eternal Constant Need Spurs New Cast of Characters to Try
13...SRI CALO Project Synergy with Aerospace company Project
14...Paper on Com Metrics First Step for Understanding Knowledge Tools
15...Lessons Learned from Gary's Project....
....1...Enabling forces for learning SDS to perform Com Metrics -- how
....2...Enabling forces influence the rate of transformation, i.e.,
....3...Enabling forces to discover how to get out of the box for
........Enabling Force for Creating Knowledge Management Keyboard
........Keyboard May be Enabling Force that Happened to Exist in 1985
16...Inventor Not Good Authority for Explaining Inventions
17...Two Core Issues on Transformation to Com Metrics
....1...The analyst using SDS to perform 8 steps of Com Metrics for
....2...Consumers of intelligence - people who get SDS records and use

ACTION ITEMS.................. Click here to comment!

1...Aerospace company has a piece of CALO, so there is a possible nexus
2...Another idea is for SRI to make a formal or informal request for

CONTACTS 

SUBJECTS
Study What Works Jack Wants to Blog Gary's Story on Aerospace company S  cess Us
Visibility Expands Attitudes Change Jack Wants Gary to Tell Story SDS
SRI Presentation for Jack's Project CALO SDS Professional Even t Stor

5905 -
5905 -    ..
5906 - Summary/Objective
5907 -
590701 - Follow up ref SDS 90 0000, ref SDS 89 0000
590702 -
590703 - A letter today asks about Gary preparing a report on the "story" using
590704 - SDS this past year on a major project.  Review shows background that
590705 - supports the request. ref SDS 0 RR8L  Gary may not have time nor get
590706 - permission to report on SDS. ref SDS 0 PU5J  Others are also able to
590707 - report on experience using SDS for Com Metrics. ref SDS 0 FF59
590708 -
590709 -     [On 040224 submitted letter to Gary on following up. ref SDS 92
590710 -     0001
590712 -      ..
590713 -     [On 040227 Gary responded to Jack's letter asking about Gary
590714 -     giving a presentation at SRI on using SDS at the Aerospace
590715 -     Company. ref SDS 94 QZ7F
590717 -      ..
590718 -     [On 040227 Jack reported back to Gary that he raised possibility
590719 -     or Rod demonstrating SDS at SRI, and this was blow out of
590720 -     proportion, suggesting enthusiasm for the original proposal waned.
590721 -     ref SDS 94 LK6G
590723 -      ..
590724 -     [On 040315 Jack was disappointed that his email address at SRI was
590725 -     published on the Internet in a letter commending his work in
590726 -     Knowledge Management as a source for an MBA student seeking
590727 -     assistance on a thesis paper, ref SDS 96 0001, and as a result
590728 -     Jack discontinued communication on SDS. ref SDS 96 GT7R
590729 -
590730 -
590731 -
590733 -  ..
5908 -
5909 -
5910 - Progress
5911 -
591101 - Gary's Records on the Project are Confidential
591102 -
591103 - Received ref DRT 1 0001 from Jack following up on a copy of the letter
591104 - yesterday transmitting updated SDS records to Gary, ref SDS 90 JL4J,
591105 - and commenting on Gary's progress learning SDS and performing Com
591106 - Metrics this past year on the job. ref SDS 90 U65L  Jack wants his
591107 - letter to be private, ref DRT 1 L024, so references that identify Jack
591108 - are suppressed.
591110 -  ..
591111 - Requests to suppress comments on SDS conflict with Jack's letter on
591112 - 020924 reporting SDS is worthy of better exposure. ref SDS 70 7D9L
591113 -
591114 -     [On 040224 submitted analysis to Gary with ideas for responding to
591115 -     Jack. ref SDS 92 XH4G
591117 -      ..
591118 -     [On 040226 followed up to expedite response to Jack; report Pat
591119 -     Linoln might visit with Jack to faciitate review by SRI.
591120 -     ref SDS 93 0001
591122 -      ..
591123 -     [On 040227 Gary resonded to Jack's letter. ref SDS 94 QZ7F
591124 -
591125 -
591133 -  ..
591134 - Not sure what "transcluding means.  This term has been used in
591135 - different ways, e.g., Ted Nelson reviewed on 000305. ref SDS 18 0786
591136 - Gary used transclusion on 020114, ref SDS 60 K680, and later on
591137 - 030524. ref SDS 75 PQRP  On 020920 Jack indicated in a letter that
591138 - trasclude relates to using cut and paste. ref SDS 69 0E62
591140 -  ..
591141 - Some of Gary's SDS records are available...
591142 -
591143 -    On 030413 he reviewed progress using SDS at the company, and felt
591144 -    this was okay to publish. ref SDS 73 0001
591146 -  ..
591147 - For training purposes, Gary's records are reviewed, shown recently on
591148 - 040216. ref SDS 88 Y15M  Most of the records pertain to a government
591149 - project that is classified and so are not available for general
591150 - distribution, answering the next question about "blogging" on the
591151 - Internet. ref SDS 0 RZ4O
591153 -  ..
591154 - The record on 030527 indicates SRI is involved in a minor way on the
591155 - project, ref SDS 76 VH4L, and so suggests it might be possible to
591156 - develop access to Gary's records to advance objectives on both
591157 - projects.  Someone would have to ask for this to make the necessary
591158 - arrangements.
591159 -
591160 -     [On 040224 draft letter to Jack mentions this potential.
591161 -     ref SDS 92 IG7R
591162 -
591164 -         ..
591165 -        Blog SDS Story to Spread the Word Wide as the Waters
591166 -        Famous Using SDS Expands Awareness of Com Metrics
591167 -        Story of SDS Spreads the Word on a Culture of Knowledge
591168 -        Gary's Success with SDS Makes Good Story for Civilization
591170 -  ..
591171 - Jack continues...
591172 -
591173 -    2.  Also, it seems to me that it would be useful for someone like
591174 -        Gary (but not you*) to craft a "story" on what he is learning
591175 -        by the method.  That story belongs on the web some place where
591176 -        I and others could *blog* it. ref DRT 1 Q76G
591178 -  ..
591179 - Jack's suggestion that Gary explain SDS rather than Rod, aligns with
591180 - his letter on 011208. ref SDS 57 QF8M  On 020924 Jack again called for
591181 - others to tell story of SDS and Com Metrics rather than the developer.
591182 - ref SDS 70 7D9L
591184 -  ..
591185 - Jack's idea about crafting a "story" on Gary's experience using Com
591186 - Metrics aligns with recent planning on 040216, ref SDS 88 JH4G,
591187 - for professional papers and events to work on....
591188 -
591189 -
591190 -                 Spreading the Word Wide as the Waters
591191 -
591192 -
591193 - ...discussed in the annual review reported on 040102. ref SDS 82 JH4G
591194 - Previously, on 040211 notice of an up coming professional event was
591195 - sent to Gary with a copy to Jack suggesting Gary has an important
591196 - story on emerging transformation at Aerospace company. ref SDS 86 X84G
591198 -  ..
591199 - Below, Jack explains in a post script advantages for Gary making a
591200 - presentation at SRI. ref SDS 0 W54O
591201 -
591202 -     [On 040224 submitted analysis to Gary with ideas for responding to
591203 -     Jack. ref SDS 92 XH4G
591205 -      ..
591206 -     [On 040226 followed up to expedite response to Jack; report Pat
591207 -     Linoln might visit with Jack to faciitate review by SRI.
591208 -     ref SDS 93 0001
591210 -      ..
591211 -     [On 040227 Gary responded to Jack's letter offering to consider
591212 -     Aerospace company making a presentation on SDS and Com Metrics. ref SDS 94
591213 -     LC4H
591215 -      ..
591216 -     [On 040227 Jack says that Aerospace company making a presentation
591217 -     on using SDS for Com Metrics blows things out of proportion;
591218 -     changes objective to having Welch demonstrate using SDS, and asks
591219 -     Gary to explain his experience using SDS. ref SDS 94 LK7X
591221 -      ..
591222 -     [On 040227 reference to the review on 040301 of Gary's letter to
591223 -     Jack on 040228 shows that Gary experienced the power of knowledge
591224 -     using SDS at Aerospace company last year. ref SDS 94 DV4M
591226 -      ..
591227 -     [On 040315 Jack was disappointed that his email address at SRI was
591228 -     published on the Internet in a letter commending his work in
591229 -     Knowledge Management as a source for an MBA student seeking
591230 -     assistance on a thesis paper, ref SDS 96 0001, and as a result
591231 -     Jack discontinued communication on SDS. ref SDS 96 GT7R
591233 -  ..
591234 - Suggesting a presentation on Com Metrics aligns with Jack's letter on
591235 - 000504 recommending that the OHS/DKR group, meeting at SRI, study
591236 - ("ponder") POIMS that explains SDS. ref SDS 28 6082  Review of Tom
591237 - Munnecke's work at SAIC on 020726 showed that advance requires people
591238 - to "study what works." ref SDS 65 E63H  On 890809 Morris indicated
591239 - people want to be 100% sure before even trying to study how to
591240 - improve. ref SDS 1 V66N  Ten (10) years later, on 990505 Jason Yuen
591241 - working on the project to expand the San Francisco International
591242 - Airport said that attitudes must change for people to retool personal
591243 - skills moving from information to knowledge tools. ref SDS 9 4732  The
591244 - change in attitude required to break out of the box where ignorance,
591245 - fear and denial form an innovation loop that prevents people from
591246 - trying to improve until they are 100% sure of success is to follow
591247 - Andy Grove's lead at Intel.  Grove recommends experimenting even with
591248 - ideas that at first seem "crummy," because often...
591250 -      ..
591251 -     Opportunity comes dressed in coveralls and look like work!
591253 -  ..
591254 - Pilot testing provides experience that empowers reasoning to exercise
591255 - judgement on learning new skills to use new technology, reviewed on
591256 - 980307. ref SDS 7 3416  Review on 040203 shows that powerful cultural
591257 - dynamics foster attitudes which prevent people from pilot testing.
591258 - Milton Friedman calls these self-sustaining forces of bureaucracy the
591259 - tyranny of the status quo. ref SDS 85 MB7K  Jack's letter today
591260 - indicates these attitude may be changing as a result of Gary's work
591261 - using SDS on the job last year, reported on 040102. ref SDS 82 4E4I
591263 -  ..
591264 - Jack's idea for Gary to make a presentation at SRI on experience using
591265 - SDS on the job, reported below, ref SDS 0 W54O, fits the model of Gary
591266 - becoming "famous" for Com Metrics support reported on 040203.
591267 - ref SDS 85 NB6G
591268 -
591269 -     [On 040227 Gary resonded to Jack's letter. ref SDS 94 QZ7F
591271 -  ..
591272 - Gary's strategic vision for Communication Metrics, reported on 040201.
591273 - ref SDS 81 5H5A, can be cited on the Internet to help others.  Jack's
591274 - goal to "blog" the new story of Com Metrics, relates to a computer
591275 - method for "weblogs," where people prepare an online journal or diary
591276 - that is shared with others, reviewed on 020301. ref SDS 61 GT4M
591277 - Getting others, especially professionals, like Jack, to engage the
591278 - "story" of Com Metrics, helps expand awareness that grows a culture of
591279 - knowledge, planned on 040201. ref SDS 81 JH4G  In a letter on 020924,
591280 - Jack urged developing a new "story" to complement case studies, listed
591281 - on 040201. ref SDS 81 1K5Q  Extending the history of SDS, listed on
591282 - 000723, ref SDS 33 0001, will accelerate transformation; so, the
591283 - letter today indicates progress on transformation. ref SDS 70 RN6X
591285 -  ..
591286 - Gary has reviewed lessons learned using SDS on the project.  Some is
591287 - on the Internet and other records have not been published, because of
591288 - limited time...
591289 -
591290 -            1.  Gary's strategic vision
591291 -                for Com Metrics has evolved
591292 -                into powerful lessons
591293 -                learned from using SDS........ 040102, ref SDS 81 5H5A
591295 -                 ..
591296 -            2.  Gary evaluates Com
591297 -                Metrics after 3 months
591298 -                on the job, and after
591299 -                6 months using SDS............ 030413, ref SDS 73 0001
591301 -                 ..
591302 -            3.  Compare SDS with Stephen
591303 -                Covey's ideas................. 031113, ref SDS 80 TS4K
591305 -                 ..
591306 -            4.  Compares SDS with popular
591307 -                tools and traditional
591308 -                methods for management and
591309 -                executive training............ 040129, ref SDS 84 1N5H
591311 -                 ..
591312 -            5.  POIMS reviewed for
591313 -                correlation with
591314 -                experience using SDS
591315 -                on the job.................... 040129, ref SDS 83 A001
591317 -                 ..
591318 -            6.  Developing ideas for a
591319 -                presentation on SDS and
591320 -                Com Metrics................... 040215, ref SDS 87 0001
591322 -  ..
591323 - This research could support a presentation on SDS for Jack's group at
591324 - SRI.
591325 -
591326 -     [On 040227 Gary resonded to Jack's letter. ref SDS 94 QZ7F
591327 -
591328 -
591329 -
591330 -
5914 -

SUBJECTS
CALO Jack Can Write Report on Gary's Pilot Test Using SD
SDS Story at Aerospace company Gary Present at SRI for Jack's Project C

6104 -
610501 -  ..
610502 - Gary May Not Have Time Nor Permission to Support CALO
610503 - Jack Can Write an Effective Report on SDS Used at SRI and Other Places
610504 -
610505 - Root cause analysis to connect the dots for "lessons learned" takes
610506 - time, shown by the list on 040102. ref SDS 82 PX5H  One important
610507 - lessons learned from Gary's experience using SDS is that persistent
610508 - exposure to Com Metrics over time, brings transformation in a cultural
610509 - group from resisting to accepting good management.  When people
610510 - discover benefits of accepting SDS records to enable good management
610511 - they begin to expect, and then ultimately insist on getting SDS
610512 - records that were at first resisted.  This "lesson" was learned
610513 - previously from Jack's letter on 020924 reporting on Eric Armstrong's
610514 - change of heart, as a result of steady exposure getting SDS records
610515 - over time. ref SDS 70 RN40  Accordingly, both Jack, ref SDS 0 FF6W,
610516 - and Eric would be good candidates to present transformation issues of
610517 - Com Metrics, ref SDS 0 0340, for Jack's group. ref SDS 0 FF59
610518 -
610519 -     [On 040224 submitted analysis to Gary with ideas for responding to
610520 -     Jack. ref SDS 92 XH4G
610522 -      ..
610523 -     [On 040226 followed up to expedite response to Jack; report Pat
610524 -     Linoln might visit with Jack to faciitate review by SRI.
610525 -     ref SDS 93 0001
610527 -      ..
610528 -     [On 040227 Gary responded to Jack's letter. ref SDS 94 LC4H
610530 -      ..
610531 -     [On 040315 Jack was disappointed that his email address at SRI was
610532 -     published on the Internet in a letter commending his work in
610533 -     Knowledge Management as a source for an MBA student seeking
610534 -     assistance on a thesis paper, ref SDS 96 0001, and as a result
610535 -     Jack discontinued communication on SDS. ref SDS 96 GT7R
610537 -  ..
610538 - Paradoxically, as a result of Gary's success transforming resistance
610539 - into insistance on good management, reported on 040203, ref SDS 85
610540 - N03C, he may not have time to prepare a paper nor to visit SRI and
610541 - make a presentation. ref SDS 85 4O8O  Moreover, Gary may not get
610542 - permission to make a presentation on an unauthorized pilot test.
610543 -
610544 -        [On 040222 developed background demonstrating effective
610545 -        authorization for using SDS and to resume use, ref SDS 91 VI7M;
610546 -        however, this requires proactive leadership, ref SDS 91 CM95,
610547 -        that is difficult to support on the ground for reasons
610548 -        developed on 040222. ref SDS 85 1W7F and ref SDS 85 E44K
610549 -
610550 -
610551 -
610552 -
6106 -

SUBJECTS
Park, Jack Requests Presentation by Gary on Using SDS for Com
Sponsor DARPA Principle Investigators Bill Marks Ray Perrault

6604 -
660501 -  ..
660502 - Power of Knowledge Ambitious Deliverable Worthy of SRI Mission
660503 - CALO Can Study SDS Support for Com Metrics to Meet Project Objectives
660504 -
660507 -  ..
660508 - CALO is explained on the Internet...
660509 -
660510 -               http://www.ai.sri.com/project/CALO
660512 -     ..
660513 -    Cognitive Assistant that Learns and Organizes
660514 -
660515 -        Learning and organizing are important parts of intelligence
660516 -        defined in POIMS, ref OF 3 0367, as a continual process of
660517 -        "connecting the dots" from personal and organizational memory
660518 -        to understand cause and effect based on context, reviewed on
660519 -        950911, ref SDS 4 2222; and "organization" constructs organic
660520 -        structure that defines context, explained in POIMS. ref OF 6
660521 -        1232
660522 -
660523 -           [On 040226 Pat advises that presenting SDS is difficult
660524 -           because people believe that what they are doing is similar
660525 -           and better than SDS, and they cannot be educated because of
660526 -           limited time and social dynamics.
660528 -            ..
660529 -           [On 040305 case study illustrating SDS supports CALO
660530 -           objectives for learning and organization. ref SDS 95 TR5R
660532 -            ..
660533 -           [On 040721 mentions another project SRI has underway that
660534 -           also can be supported by SDS and Com Metrics. ref SDS 97
660535 -           YS7F
660537 -            ..
660538 -           [On 041208 Murray Altheim requests feedback on pilot testing
660539 -           his software project for organizing notes into different
660540 -           subjects that aid writing; a survey illustrates how to
660541 -           engage customers in paying attention to Cyerle for
660542 -           supporting tasks people care about. ref SDS 98 P67J
660544 -            ..
660545 -           [On 050322 "presencing" Knowledge Management approach
660546 -           supports Senge's "Learning Organization" theories, reported
660547 -           by Otto Scharmer. ref SDS A2 LX7J
660549 -         ..
660550 -        On 000716 Professor Ransdell observed that developing a
660551 -        coherent theory of management that enables technology to help
660552 -        people by delivering the power of knowledge is an ambitous goal
660553 -        sought since the 17th century. ref SDS 32 7838  On 000725 Pat
660554 -        Lincoln noted that SDS fits SRI's mission to advance the nation
660555 -        and civilization. ref SDS 34 0008
660557 -         ..
660558 -        On 000324 Lee Iverson reported SRI research discovered many
660559 -        organizations were feeling a lot of pain from failure to meet
660560 -        commitments on developing tools and practices for advancing
660561 -        from information to knowledge technology, and noted this was a
660562 -        good opportunity for SRI to fill the void. ref SDS 20 4877  The
660563 -        need to advance was framed cogently by Bill Gates and Larry
660564 -        Ellison during a professional event in Paris, reported on
660565 -        970222. ref SDS 6 8529  More recently on 020822, Ray Ozzi, who
660566 -        helped develop Lotus Notes and later Groove, reported that
660567 -        users of these powerful information technologies were feeling a
660568 -        lot of pain trying to use information technology for knowledge
660569 -        work. ref SDS 67 Q99G Ray's finding aligned with SRI research
660570 -        reported on 000307 that found knowledge management is a lot of
660571 -        hard work using popular information technology. ref SDS 19 5182
660572 -        On 010908 Jack explained information technology is popular
660573 -        because it empowers people to avoid the pain of good management
660574 -        that requires a lot of hard work managing knowledge, simply by
660575 -        pressing the "Reply" button. ref SDS 51 YF5O
660577 -         ..
660578 -        On 000503 Eric Armstrong reported difficulty understanding a
660579 -        coherent theory of knowledge that enabled developing useful
660580 -        technology, and so decidet to work on improving email, because
660581 -        that seemed easier to understand. ref SDS 27 5033  At that
660582 -        time, Jack Park, who was working with Adam Chyer, and now with
660583 -        SRI working on CALO, explained that better email is not good
660584 -        enough for saving lives, time and money.  Then, as now, Jack
660585 -        retained the goal to advance technology from information to
660586 -        knowledge based on an AI-style paradigm. ref SDS 27 3M6H  Jack
660587 -        set the goal to "roam around Knowledge Space," enabled by SDS,
660588 -        ref SDS 27 6138, set out in POIMS. ref OF 3 034J
660590 -         ..
660591 -        On 000615 the team meeting at SRI reported a "lesson learned"
660592 -        led to giving up on Jack's goal, and instead joined Eric by
660593 -        declaring defeat; the team decided to work on improving email
660594 -        because there wasn't enough knowledge to understand how to
660595 -        develop knowledge technology. ref SDS 29 6271
660597 -         ..
660598 -        On 011208 Jack was disappointed about SDS being a unique
660599 -        solution, noted by Doug Engelbart a few days later on 011210 in
660600 -        a letter to Terry Winograd at Stanford. ref SDS 58 JL5I  Jack
660601 -        cited suspicions and hope that there are other solutions people
660602 -        can use for knowledge work, but cited no solutions, ref SDS 57
660603 -        RF78, consistent with the letter on 011003 saying people are
660604 -        clueless. ref SDS 55 O74L  Jack also expected to create a
660605 -        powerful program like SDS, ref SDS 57 PC6I, and has made good
660606 -        progress with Nexist and research on topic maps.
660608 -         ..
660609 -        What has changed that suggests people can accomplish the goals
660610 -        for CALO to develop technology that learns and organizes?
660611 -        ref SDS 0 4J4H
660613 -         ..
660614 -        What additional clues have emerged since 000615 that will
660615 -        enable SRI to "study what works," called out by Tom Munnecke at
660616 -        SAIC, reviewed on 020726, ref SDS 65 E63H, when, over the past
660617 -        four (4) years, people have failed to follow Jack's idea on
660618 -        000504 to study SDS, ref SDS 28 6082, and have continued to
660619 -        give up after investing huge sums to discover that advancing
660620 -        from information to a culture of knowledge is a secret of SDS,
660621 -        shown by research on 000425, ref SDS 25 0480, by research at
660622 -        SRI reported on 011003, ref SDS 55 SP6G, and later by IBM
660623 -        reviewed on 020608? ref SDS 63 QV5G  This failure is shown
660624 -        strikingly by leading experts urging others to use knowledge
660625 -        tools, but failing to do anything other than use information
660626 -        technology. study reported on 020812. ref SDS 66 ZF4O
660627 -
660628 -
660629 -
660630 -
6607 -

SUBJECTS
Innovation Loop People Keep Trying to Discover Secret of SDS Like Sp
Spider Eternal Struggle to Penetrate Secrets of Knowledge Solutions
Out of the Box Solutions Require Studying What Works Out of the Box

6905 -
690601 -  ..
690602 - Spider Eternal Struggle to Penetrate Secrets of Knowledge Solutions
690603 - Out of the Box Solutions Require Studying What Works Out of the Box
690604 - Study What Works Path Out of the Box to Solutions for New World Order
690605 - New Realities of New World Order Force People to Keep Trying
690606 -
690607 - While there is no evidence of change showing discovery of a path to
690608 - accomplish CALO's mission, per above, ref SDS 0 EC5F, what has not
690609 - changed is the overwhelming need for a solution to advance from
690610 - information to a culture of knowledge, required to meet new realities,
690611 - cited by Andy Grove, reviewed on 980307, ref SDS 8 1209, which flow
690612 - from a "new world order" explained in NWO, ref OF 10 1675, and is
690613 - readily admitted by those wedded to solutions of the past, per above.
690614 - ref SDS 0 EC5L  The fact that human biology cannot cope with these
690615 - powerful new realities created by innovative people, necessarily
690616 - drives continual search for a solution, much like a spider trying to
690617 - penetrate through a glass window to reach fresh air and greener
690618 - pastures on the other side that seem so near.  NWO explains this
690619 - condition as the human mind having created a world for which the mind
690620 - is not well suited. ref OF 11 2082
690622 -  ..
690623 - Finding a path out of the box of information that leads to a culture
690624 - of knowledge has proven difficult and elusive for scientists and
690625 - engineers experienced with information technology, noted by DARPA and
690626 - reported by Pat Lincoln on 010426, ref SDS 48 657O, much like a spider
690627 - struggles to find a path through a glass window.  Gary makes
690628 - the point that the secret of SDS is "hidden in plain sight," reported
690629 - on 030708, ref SDS 77 LV8G, and contrasting with Sally Nerlove's view
690630 - reported on 991221 at NSF that Com Metrics is a "diamond in the
690631 - rough." ref SDS 13 0001
690632 -
690633 -
690635 -  ..
690636 - New Cast of Characters Hope Springs Eternal to Try Again on KM
690637 - Hope Springs Eternal Constant Need Spurs New Cast of Characters to Try
690638 -
690639 - The only change is a new cast of characters, ignorant of SRI's past,
690640 - ref SDS 0 EC5L, because they do not have command and control to access
690641 - the record, due to fear and denial, reported on 010522. ref SDS 49
690642 - E688   Is there also a new cast of characters at DARPA, per Pat's
690643 - report on 010426? ref SDS 48 657O
690645 -     ..
690646 -    Principal Investigators:  Bill Mark , Raymond C Perrault
690647 -
690648 -          Bill Mark is the VP who supports Pat Lincoln's work.
690650 -           ..
690651 -          Dr Raymond C Perrault
690652 -          Director
690653 -          Artificial Intelligence Center
690654 -
690655 -              http://www.ai.sri.com/people/perrault
690656 -
690658 -     ..
690659 -    AIC Program:
690660 -    Funding:  DARPA
690662 -     ..
690663 -    Project Description
690664 -
690665 -       SRI International is leading the development of new software
690666 -       that could revolutionize how computers support decision-makers.
690667 -
690668 -       The Defense Advanced Research Projects Agency (DARPA), under its
690669 -       Perceptive Assistant that Learns (PAL) program, has awarded SRI
690670 -       $22 million for the first phase of a five-year contract to
690671 -       develop an enduring personalized cognitive assistant. DARPA
690672 -       expects the PAL program to generate innovative ideas that result
690673 -       in new science, new and fundamental approaches to current
690674 -       problems, and new algorithms and tools, and to yield new
690675 -       technology of significant value to the military.
690677 -        ..
690678 -       SRI has dubbed its new project CALO, for Cognitive Agent that
690679 -       Learns and Organizes. The name was inspired by the Latin word
690680 -       "calonis", which means "soldier's servant". The goal of the
690681 -       project is to create cognitive software systems, that is,
690682 -       systems that can reason, learn from experience, be told what to
690683 -       do, explain what they are doing, reflect on their experience,
690684 -       and respond robustly to surprise.
690685 -
690686 -           How will this "be told" feature be accomplished -- voice
690687 -           recognition, reviewed on 991108? ref SDS 11 7823
690689 -            ..
690690 -           Where will the machine get "experience" and how will
690691 -           "meaning" be derived, i.e., in relation to what needs,
690692 -           objectives, requirements and commitments?
690694 -        ..
690695 -       The software, which will learn by interacting with and being
690696 -       advised by its users, will handle a broad range of interrelated
690697 -       decision-making tasks that have in the past been resistant to
690698 -       automation.  It will have the capability to engage in and lead
690699 -       routine tasks, and to assist when the unexpected happens. To
690700 -       focus the research on real problems and to ensure the software
690701 -       meets requirements such as privacy, security, and trust, the
690702 -       CALO project researchers will themselves use the technology
690703 -       during its development.
690704 -
690705 -           SRI can improve productivity on accomplishing CALO's mission
690706 -           by adding addressability, called out by Doug Engelbart on
690707 -           000405. ref SDS 22 2484
690708 -
690709 -                [On 040227 reference to the review on 040301 of Gary's
690710 -                letter to Jack on 040228 shows that Gary experienced
690711 -                the power of knowledge using SDS at Aerospace company last year.
690712 -                ref SDS 94 DV4M
690714 -            ..
690715 -           Will Bill and Ray use CALO to manage the project?  How will
690716 -           this sit with Curt who was worried about accountability on
690717 -           010522? ref SDS 49 E688
690718 -
690719 -                What is the deliverable?
690720 -
690721 -                    Organizational memory?
690722 -                    Intelligence?
690723 -                    Lessons Learned?
690725 -                 ..
690726 -                How does this deliverable, roughly summarized as the
690727 -                power of knowledge, empower people, if the computer is
690728 -                doing the thinking and the learning?
690730 -                 ..
690731 -                How will SRI answer the question from the customer that
690732 -                Aerospace company was asked on 030828, ref SDS 78 SE7L
690734 -            ..
690735 -           Sounds like Wiederhold's "mediators" at Stanford reviewed on
690736 -           940603, ref SDS 3 8J6J; and, also, like Jack's "engines,"
690737 -           reported beginning on 000623. ref SDS 30 2915
690739 -            ..
690740 -           On 001025 received letter from Jack on using tools to create
690741 -           a representation without knowing its final use cases.  You
690742 -           can then reach into that representation and construct useful
690743 -           views according to specific needs. ref SDS 39 KY5K
690744 -
690745 -
690746 -
6908 -

SUBJECTS
Paper on Com Metrics First Step for Understanding Knowledge Tools

7003 -
700401 -  ..
700402 - SRI CALO Project Synergy with Aerospace company Project
700403 - Paper on Com Metrics First Step for Understanding Knowledge Tools
700404 -
700405 - Jack has a lot of background working with SDS. ref SDS 0 FF6W  Doing a
700406 - paper or report would provide the opportunity to research POIMS and
700407 - other foundational documents, which Jack proposed on 000504.
700408 - ref SDS 28 6082  Gary has begun the effort, reviewed recently on
700409 - 040216, ref SDS 88 0064, but clearly does not have time for a
700410 - professional paper, per analysis on 040203. ref SDS 85 N03C
700412 -  ..
700413 - Aerospace company has a piece of CALO, so there is a possible nexus
700414 - with work on Gary's project in a round about way.
700415 -
700416 -          http://www.ai.sri.com/project/CALO
700418 -     ..
700419 -    If things progress with SDS, consideration can be given to
700420 -    investigating common goals and opportunities.
700422 -     ..
700423 -    Jack should consider writing a report by interviewing Gary and
700424 -    others listed below. ref SDS 0 FF59  This could be performed as
700425 -    part of Jack's support for CALO, mentioned in his letter today.
700426 -    ref DRT 1 LW7M
700428 -     ..
700429 -    Issues of possible interest to CALO are listed below. ref SDS 0
700430 -    FF3N
700431 -
700432 -        [On 040227 Gary resonded to Jack's letter. ref SDS 94 QZ7F
700433 -
700434 -        [On 040315 Jack was disappointed that his email address at SRI
700435 -        was published on the Internet in a letter commending his work
700436 -        in Knowledge Management as a source for an MBA student seeking
700437 -        assistance on a thesis paper, ref SDS 96 0001, and as a result
700438 -        Jack discontinued communication on SDS. ref SDS 96 GT7R
700440 -  ..
700441 - Pat Lincoln also has background for making a presentation on SDS for
700442 - SRI. ref SDS 0 9Q88  There are actually quite a few people who could
700443 - do this. ref SDS 0 SU3F
700445 -  ..
700446 - Another idea is for SRI to make a formal or informal request for
700447 - support of the CALO project by Gary and others presenting experience
700448 - using SDS reported on 040102. ref SDS 81 0001  If these arrangements
700449 - can be made, then Jack could simply interview key players, also,
700450 - listed on 040102 to verify and flesh out the record. ref SDS 82 UO6T
700452 -  ..
700453 - Some relation between CALO and Gary's project seems pretty clear,
700454 - based on review in the record for 030506. ref SDS 74 HS4M  This
700455 - justifies collaboration to advance common objectives.
700456 -
700457 -        [On 040227 list advantages of Gary making presentation, along
700458 -        with other Aerospace company reps. ref SDS 94 F26I
700459 -
700461 -  ..
700462 - Lessons Learned from Gary's Project....
700463 -
700464 -
700465 -    1.  Enabling forces for learning SDS to perform Com Metrics -- how
700466 -        much time, how much support to accomplish the eight (8) steps.
700467 -
700469 -         ..
700470 -    2.  Enabling forces influence the rate of transformation, i.e.,
700471 -        when a group takes 1 - 4 months to transform, listed on 040102,
700472 -        ref SDS 82 1K5Q, rather than 1 - 4 years, as occurred with SRI
700473 -        and now Aerospace company?
700474 -
700476 -         ..
700477 -    3.  Enabling forces to discover how to get out of the box for
700478 -        Information Technology (IT), that has endured for 2,000 years,
700479 -        and onto a path of development that leads to a culture of
700480 -        knowledge, as set out in the record on 000723?  Did a window of
700481 -        opportunity open briefly in 1985 for evolution to branch off,
700482 -        and has that window now been closed until some future new set
700483 -        of events once again come into alignment?
700484 -
700485 -
700486 -
700487 -
7005 -

SUBJECTS
Keyboard Required for Making Knowledge Work Fun Like Playing a Piano
Typing Slow Not Touch Typist Entering Record Takes More Time Effort

7204 -
720501 -         ..
720502 -        Enabling Force for Creating Knowledge Management Keyboard
720503 -        Keyboard May be Enabling Force that Happened to Exist in 1985
720504 -
720505 -        Gary comments he is not a touch typist, and so feels entering
720506 -        the record is a slower process for him.  Since typing is a
720507 -        major part of capturing the record, being slow increases the
720508 -        level of effort, determination and emotional capital that must
720509 -        be expended, leading to faster burn-out as demand increases for
720510 -        more Com Metrics support on the project, noted by Gary on
720511 -        030830. ref SDS 79 8490  All the more reason to commend his
720512 -        gallactic effort last year, noted on 040102. ref SDS 82 4E4I
720513 -        It also means there must have been a terrific sense of relief
720514 -        when the weight was removed from his shoulders on 040116,
720515 -        providing opportunity to return to familiar territory using
720516 -        familiar tools in familiar ways, with a new agenda to find a
720517 -        way to produce SDS work product without SDS, discussed on
720518 -        040203. ref SDS 85 FJ95
720519 -
720520 -             [On 040227 Gary reports strong feelings of loss and
720521 -             emotional reaction from losing use of SDS, because this
720522 -             significantly reduced his productivity. ref SDS 94 RH6K
720524 -              ..
720525 -             [On 040227 analysis of Gary's letter to Jack Park on
720526 -             040228 shows emotional suffering from loss of productivity
720527 -             occurs because without SDS people lose the power of
720528 -             knowledge. ref SDS 94 DV4M
720530 -              ..
720531 -             [On 040315 Jack was disappointed that his email address at
720532 -             SRI was published on the Internet in a letter commending
720533 -             his work in Knowledge Management as a source for an MBA
720534 -             student seeking assistance on a thesis paper, ref SDS 96
720535 -             0001, and as a result Jack discontinued communication on
720536 -             SDS. ref SDS 96 GT7R
720538 -              ..
720539 -             [On 050118 Henry not a touch typist, worries about
720540 -             learning SDS. ref SDS A1 MF7Q
720542 -         ..
720543 -        Part of the SDS solution is to make the functions of knowledge
720544 -        fast and easy to execute, noted by Jack on 001130. ref SDS 42
720545 -        H17O  Some folks feel that a GUI interface with menus would
720546 -        make SDS an easier sell.  Maybe so.  Bill, however, notes
720547 -        experience at Microsoft shows that navigating a bunch of menus
720548 -        is frustrating and slows productivity, reported on 021108.
720549 -        ref SDS 72 EFBE  Gary has observed that if Rod had come along 5
720550 -        years later when the keyboard had moved on to the current
720551 -        design, then functions would be assigned to keys like Ctrl S,
720552 -        and Ctrl D, and Alt H, etc. That is an attractive scenario for
720553 -        eliminating the keyboard as a controlling factor of ergonomics,
720554 -        discussed on 020924, ref SDS 71 EL8F  Earlier [On 001206 the
720555 -        ergonomics of keyboard influence on productivity of knowledge
720556 -        work was reviewed. ref SDS 43 PK4H
720558 -         ..
720559 -        Doing the math (10 x 3 x 3), there are roughly 100 SDS tasks
720560 -        launched by function keys.  So, there are not enough key
720561 -        combinations, let alone efficient ones, to solve a slow typing
720562 -        issue, to meet the requirements of SDS.
720564 -         ..
720565 -        An interesting question, then, is whether SDS really could have
720566 -        flourished in such barren soil, or, whether the character of
720567 -        human biology, which is the target of augmentation, requires a
720568 -        user interface that just happened, through chance, to exist in
720569 -        1985, and, so, if it had not, Rod would not have stuck with
720570 -        things long enough to reach the current level of support, that
720571 -        seems attractive to some, however few that might appear to be
720572 -        at first blush?
720574 -         ..
720575 -        One thing seems certain.  Doing the general activity of
720576 -        Knowledge Management is a lot of hard work using popular tools.
720577 -        We know this from...
720578 -
720579 -          1.  Research by OHS/DKR............. 000307, ref SDS 19 5182
720580 -
720581 -          2.  Pleading for people to work
720582 -              harder doing knowledge
720583 -              management with popular
720584 -              tools rather than SDS........... 001126, ref SDS 41 4E3X
720586 -               ..
720587 -          3.  Eric Armstrong reported
720588 -              finding anything on computers
720589 -              takes too much hard work
720590 -              using popular information
720591 -              technology...................... 010916 ref SDS 53 KA6H
720593 -               ..
720594 -          4.  Eric Armstrong reported that
720595 -              organizing information on a
720596 -              computer using dialog maps
720597 -              takes a lot of hard work........ 010916, ref SDS 53 4J4J
720599 -               ..
720600 -          5.  Dave Snowden's report on
720601 -              IBM's research finding that
720602 -              efforts to develop KM have
720603 -              failed.......................... 020608, ref SDS 63 QV5G
720605 -               ..
720606 -          6.  People feeling "pain"
720607 -              trying to use popular
720608 -              technologies -- Lotus
720609 -              Notes, email, weblogs
720610 -              -- for improving daily
720611 -              management...................... 020822, ref SDS 67 Q99G
720613 -         ..
720614 -        SDS empowers people with efficient ways to execute many
720615 -        functions and thousands of commands, more or less instantly, as
720616 -        a matter of volition, based on situational awareness, in order
720617 -        to keep up with the speed of thought, noted by General Hatch in
720618 -        a report on 970328. ref DRP 3 6172  This makes using the power
720619 -        of knowledge a lot of fun that encourages performance, like
720620 -        playing a piano, reported on 001004, ref SDS 37 GR5L, rather
720621 -        than a lot of hard work that discourages performance, found by
720622 -        research reported on 000307. ref SDS 19 5182  Bill says that
720623 -        popular solutions using menus doesn't meet requirements for
720624 -        responding to situational awareness by mere volition, reviewed
720625 -        on 021108. ref SDS 72 EFBE This presents a monumental collision
720626 -        between demand for enabling technologies and the tyranny of the
720627 -        status quo, reported on 950911, ref SDS 4 0581, and more
720628 -        recently on 040203, where the inertia of huge investment in
720629 -        manufacturing, in marketing and in emotional capital prevents
720630 -        people from working efficiently because spending $200 for a
720631 -        keyboard seems like unnecessary overkill.
720633 -         ..
720634 -        If we could move a lot of people in that direction the price
720635 -        would move toward the cost of the currently popular design,
720636 -        which is in the range of $40.  That is all in the future.  The
720637 -        current issue is how to get from here to there, if indeed it
720638 -        is really necessary?
720640 -         ..
720641 -        In any case, this makes an interesting subject to explore in a
720642 -        paper, i.e., What if Rod had come along 5 years later?  Would
720643 -        we still be talking about spending $200 to lift civilization to
720644 -        the next level, or would the opportunity have failed to rise up
720645 -        out of the ether at all?
720646 -
720647 -
720648 -
720649 -
7207 -

SUBJECTS
SRI CALO Project SDS POIMS Presentation Welch Writing Recursively Re

8803 -
880401 -  ..
880402 - Inventor Not Good Authority for Explaining Inventions
880403 -
880404 - Follow up ref SDS 86 X84G.
880406 -  ..
880407 - Jack supplements initial ideas on Gary telling the story of SDS at
880408 - Aerospace company, per above, ref SDS 0 RZ4O, and implementing plans
880409 - in a letter to Gary on 040211, ref SDS 86 4Y5N, a copy of which was
880410 - submitted to Jack for information.
880412 -         ..
880413 -    4.  Post Script
880414 -
880415 -           No offense, but you don't seem (to me) to be able to write
880416 -           anything that doesn't recursively remind everybody of the
880417 -           glory of ComMetrics. I would hope that Gary could tell the
880418 -           story in terms that reference, but not deify the paradigm.
880420 -            ..
880421 -           I would try to secure an invite for you to come in and
880422 -           present the paradigm to SRI if it were possible for you to
880423 -           craft slides that don't deify anything, just present the
880424 -           technology and illustrate it in action.  I would be willing
880425 -           to work with you (and Gary) towards that end.  As you may
880426 -           know, the project I am working on is called CALO, which is
880427 -           all about assisting individuals (and groups), in some sense,
880428 -           including capabilities that ComMetrics might augment.
880430 -  ..
880431 - Caution about hearing from the inventor has a long history, reported
880432 - during 400 BC in Plato's Phaedrus, reviewed on 991209. ref SDS 12 VW5I
880433 - Jack reported this perspective concerning SDS and Com Metrics
880434 - previously on 020924. ref SDS 70 7D9L  On 011208 Jack suggested
880435 - avoiding "chest thumping." ref SDS 57 QF8M  On 020924 Jack again
880436 - called for others to tell story of SDS and Com Metrics rather than the
880437 - developer. ref SDS 70 7D9L  Gary as well has been frustrated by the
880438 - record showing SDS is unique. ref SDS 64 02DX
880439 -
880440 -     [On 050115 Jack objects to discussion of POIMS in a journal on
880441 -     advancing information technology to a culture of knowledge.
880442 -     ref SDS 99 EI4X
880444 -      ..
880445 -     [On 050116 letter to Henry Van Eyken explaining willfully blind
880446 -     silence the voice of advance. ref SDS A0 WP3V
880448 -  ..
880449 - Complaint today that Welch writing recursively deifies SDS and Com
880450 - Metrics, ref SDS 0 W54O, is supported in part by the record...
880451 -
880452 -    1.  On 020924 Morris speculated in a a letter to Jack that SDS was
880453 -        promoted by Rod as the "plan of record" on the OHS/DKR project.
880454 -        ref SDS 70 VT7O
880456 -         ..
880457 -        The only people who mentioned SDS on the OHS/DKR project were
880458 -        Jack Park, e.g, on 000504, ref SDS 28 XD5M, Adam Cheyer on
880459 -        000405,
880460 -        and
880461 -        Eric Armstrong.
880463 -         ..
880464 -    2.  SDS and Com Metrics are entirely purged from the record
880465 -        covering 10 months on the OHS/DKR project summarized on 001017.
880466 -        ref SDS 38 1575  SDS is mentioned only twice:  1st by Adam
880467 -        Cheyer on 000406, ref SDS 23 6923, and later on 000727 by Cliff
880468 -        Joslyn discussed the mathematics of SDS. ref SDS 35 3960  This
880469 -        record does not support the charge of bias and mindless support
880470 -        for SDS by the developer.
880472 -         ..
880473 -    3.  On 000425 research over 15 years indicated SDS is a unique
880474 -        solution. ref SDS 25 0480  Analysis to work out why this is so,
880475 -        and the implications that flow from a seminal solution,
880476 -        illustrated by the record on 010924, ref SDS 54 JS6G, were
880477 -        presented in private discussion with Jack and others; but, this
880478 -        caused ill feeling when presented by the developer, rather than
880479 -        by others.  Morris noted on 010425 that using SDS is a "utopia"
880480 -        compared to using other software because everything is in the
880481 -        right place at the right time, ref SDS 47 EP7F, and confirmed
880482 -        this view on 010924. ref SDS 54 NK4J  Jack reported in a letter
880483 -        to the OHS/DKR group on 001130 that SDS has the right design
880484 -        for the structure of knowledge, and the right interface to make
880485 -        the structure useful to people. ref SDS 42 H17O  Doug Engelbart
880486 -        found, in a letter to Terry Winograd on 011210, that SDS is a
880487 -        comprehensive and unique knowledge solution. ref SDS 58 WT3L
880488 -        There were no complaints about diefying the paradigm; but, when
880489 -        the inventor speaks, as Plato notes, people experience powerful
880490 -        dark feelings because the same soil has proven barren, per
880491 -        above. ref SDS 0 LY6H
880493 -         ..
880494 -    4.  Examples from working with OHS/DKR people for two (2) years
880495 -        illustrate the challenge. The record on 000120, ref SDS 15
880496 -        5063; later on 000208, ref SDS 16 027P, and the same kind of
880497 -        resistance to following important clues on 000407, ref SDS 24
880498 -        0786, was evident again on 001126, when very talented people
880499 -        were blinded by attitudes discussed by Jack today. ref SDS 41
880500 -        4E3X  When it was over, Jack reported on 011003 that everyone
880501 -        was still "clueless," ref SDS 55 O74L, not because there were
880502 -        no clues in SDS foundational documents, and not because people
880503 -        did not have ample experience demonstrating ability to perform
880504 -        a far greater capability than the group claimed to be seeking,
880505 -        reported on 001017, ref SDS 38 1575 Earlier on 000504 Jack
880506 -        offered a clue that people are clueless because of a refusal to
880507 -        "ponder," ref SDS 28 6082, contrary to Andy Grove's charge for
880508 -        people to study, reported on 980307. ref SDS 8 5794  It seems
880509 -        then that people will only study things they are 100% sure will
880510 -        work, noted by Morris on 890809, ref SDS 1 V66N, such as
880511 -        attending school to learn things that have been worked out by
880512 -        others usually 1,000 years ago.
880514 -  ..
880515 - Proposing that Gary make a presentation at SRI on experience using SDS
880516 - this past year on the job, complements the request for access to the
880517 - record for study, per above, ref SDS 0 W54O, and fits the model of
880518 - Gary becoming "famous" for Com Metrics reported on 040203. ref SDS 85
880519 - NB6G
880521 -  ..
880522 - Gary would be a good choice to tell the story of SDS based on
880523 - experience this past year, reported on 040102. ref SDS 81 0001
880524 - Recently, on 040215 Gary used SDS to refine elements of a presentation
880525 - to explain SDS and Com Metrics. ref SDS 88 JH4G
880526 -
880527 -     [On 040227 Gary responded to Jack's letter. ref SDS 94 LC4H
880529 -  ..
880530 - SDS entails many paradigms or "lessons learned" set out in POIMS;
880531 - examples were listed on 040102 drawn from experience this past year
880532 - using SDS on the project. ref SDS 82 PX5H
880533 -
880534 -
880535 -
880536 -
880537 -
880538 -
8806 -

SUBJECTS
2 Issues on Transformation to Com Metrics for Gary's Presenta
Communication Analyst New Professional Work Role Learning SDS Perform
Johnson, Gary Good Candidate 8 Steps Com Metrics Using SDS 1st Issue
Wetzel, Wayne Good Candidate 8 Steps Com Metrics Using SDS 1st Issue

9206 -
920701 -  ..
920702 - Two Core Issues on Transformation to Com Metrics
920703 -
920704 - A presentation on SDS and Com Metrics requires at least two (2)
920705 - perspectives....
920707 -         ..
920708 -    1.  The analyst using SDS to perform 8 steps of Com Metrics for
920709 -        developing intelligence and delivering to people on the job for
920710 -        performing daily work, listed in the record on 001219.
920711 -        ref SDS 44 4W4L
920712 -
920713 -           [On 040224 letter to Gary cites this issue.
920714 -           ref SDS 92 IG8Y
920716 -            ..
920717 -           [On 040227 Gary responded to Jack's letter. ref SDS 94 LC4H
920719 -  ..
920720 - Gary is a good choice for explaining this new work role.
920722 -  ..
920723 - Wayne Wetzel, now with BLM, is Another person to consider.  Wayne's
920724 - report on using SDS for about 10 years at DNRC, ref SDS 50 WJ7L, may
920725 - provide further perspective on learning and using SDS.
920726 -
920727 -
920728 -
920729 -
9208 -

SUBJECTS
2nd Issue Intelligence Consumers Presenttion on Transformation to Com

9303 -
930401 -         ..
930402 -    2.  Consumers of intelligence - people who get SDS records and use
930403 -        the record for performing daily work; and, in some cases,
930404 -        ignore the record.
930406 -         ..
930407 -        What are lessons learned that differentiate when "intelligence"
930408 -        helps, and those where support is resisted?
930410 -  ..
930411 - Many people have important experience to contribute...
930413 -         ..
930414 -    1.  Gary's project lists people who might be approached to come and
930415 -        speak on what it is like getting SDS records on the job.  In
930416 -        simplest terms, why has Gary become "famous," see annual review
930417 -        on 040102. ref SDS 82 UO6T
930418 -
930419 -             1.  Bruce........................ 040201, ref SDS 81 ML5O
930420 -             2.  Paul......................... 040201, ref SDS 81 OL5U
930421 -             3.  Dave......................... 040201, ref SDS 81 OL6V
930422 -             4.  Nancy........................ 040201, ref SDS 81 OL9Y
930424 -            ..
930425 -           [On 040227 Gary responded to Jack's letter. ref SDS 94 LC4H
930427 -  ..
930428 - Others with direct experience from prior case studies, listed on
930429 - 040102, ref SDS 81 1K5Q, are qualified to speak about Com Metrics...
930430 -
930431 -    2.  Wayne Wetzel
930432 -
930433 -           SDS enables a new way
930434 -           of working to consistently
930435 -           use good management practice;
930436 -           Communication Metrics maintains
930437 -           accurate understanding for
930438 -           timely follow up get things
930439 -           done correctly, on time and
930440 -           within budget...................... 010725, ref SDS 50 WJ7L
930441 -
930443 -         ..
930444 -    3.  Bill DeHart
930445 -
930446 -           SDS improved management
930447 -           at PG&E............................ 941230, ref DRP 2 0001
930448 -
930449 -           SDS has better organization
930450 -           for understanding context
930451 -           to find information quickly
930452 -           when needed, because every-
930453 -           thing is in the right place
930454 -           at the right time.................. 000709, ref SDS 31 L93G
930455 -
930457 -         ..
930458 -    4.  Tom Benero
930459 -
930460 -           Contracting Officer USACE
930461 -           Com Metrics improves
930462 -           traditional methods of
930463 -           managing lessons learned;
930464 -           plans to use SDS on next
930465 -           contract........................... 970328, ref DRP 3 3156
930466 -
930468 -         ..
930469 -    5.  Leonard SooHoo
930470 -
930471 -           SDS improved management
930472 -           at San Francisco District
930473 -           USACE.............................. 970430, ref DRP 3 1372
930474 -
930476 -         ..
930477 -    6.  General Henry J. Hatch (Ret)
930478 -
930479 -           Com Metrics uses SDS to
930480 -           track connections of human
930481 -           thought that integrate time
930482 -           and information for proactive
930483 -           intelligence....................... 970328, ref DRP 3 6172
930484 -
930486 -         ..
930487 -    7.  Bob Johnston
930488 -
930489 -           Transformation occurred over
930490 -           4 months, -- Com Metrics was
930491 -           initially feared and hated
930492 -           because accurate records to
930493 -           avoid mistakes seemed like a
930494 -           threat that prevented wriggle
930495 -           room to avoid accountability
930496 -           for failure to perform, and it
930497 -           limited ability to get approval
930498 -           for false claims seeking extra
930499 -           payment; but, experience showed
930500 -           that working intelligently
930501 -           prevented loss and delay, so
930502 -           the chance of accountability
930503 -           actually went down using an
930504 -           accurate record that empowered
930505 -           people to avoid mistakes; and
930506 -           another shocking revelation
930507 -           occurred when income went up
930508 -           by discovering ways to save
930509 -           time and money without the
930510 -           traditional method of
930511 -           filing false claims................ 970107, ref SDS 5 4953
930512 -
930514 -         ..
930515 -    8.  Jack
930516 -
930517 -           SDS is really slick................ 000403, ref SDS 21 4862
930518 -
930519 -           Explains to team meeting
930520 -           at SRI advantages of
930521 -           SDS structure for Knowledge
930522 -           space - a breakthrough............. 000503, ref SDS 27 6138
930524 -            ..
930525 -           POIMS should be pondered
930526 -           but people hesitate................ 000504, ref SDS 28 XD5M
930528 -            ..
930529 -           SDS has right structure for
930530 -           knowledge and interface that
930531 -           makes the structure useful
930532 -           to people.......................... 001130, ref SDS 42 H17O
930534 -            ..
930535 -           Offers good ideas for
930536 -           improving SDS...................... 001130, ref SDS 42 WG5G
930538 -            ..
930539 -           More good ideas to improve
930540 -           SDS................................ 010223, ref SDS 46 3RKS
930542 -            ..
930543 -           Objects alphabet technology
930544 -           poor way to explain support
930545 -           for foundational skills
930546 -           that drive civilization............ 011208, ref SDS 57 4Q5L
930548 -            ..
930549 -           Objects SDS is oversold,
930550 -           not unique solution................ 011208, ref SDS 57 FV5H
930551 -
930553 -         ..
930554 -    9.  Pat Lincoln
930555 -
930556 -           SDS strongest KM
930557 -           solution........................... 000725, ref SDS 34 0050
930558 -
930559 -           SDS can improve collaboration
930560 -           at SRI............................. 010111, ref SDS 45 OE8H
930562 -            ..
930563 -           Endorses SDS and Com
930564 -           Metrics............................ 020729, ref DRP 1 0001
930565 -
930567 -         ..
930568 -   10.  Curt Carlson
930569 -
930570 -           Shares Andy Grove's worry
930571 -           that top executives just
930572 -           don't "get it" -- and so
930573 -           would revolt if SDS were
930574 -           approved to enable every-
930575 -           one to work intelligently,
930576 -           because, until people gain
930577 -           experience with SDS, fear of
930578 -           accountability for mistakes
930579 -           is much greater than fear
930580 -           of harm caused by mistakes......... 010522, ref SDS 49 E688
930581 -
930583 -         ..
930584 -   11.  Eric Armstrong
930585 -
930586 -           Reports Doug Engelbart
930587 -           plans SDS-type design
930588 -           for OHS/DKR........................ 000824, ref SDS 36 OU60
930589 -
930590 -           Objects to SDS design that
930591 -           makes connecting the dots
930592 -           of cause and effect in
930593 -           the record of project history
930594 -           fast and easy, because he
930595 -           "hates" archives................... 000824, ref SDS 36 7O9I
930597 -            ..
930598 -           Endorses SDS because links
930599 -           that "connect the dots" for
930600 -           understanding cause and effect
930601 -           also enable amazing memory
930602 -           with mechanisms that obviously
930603 -           work to convert hated archives
930604 -           into a powerful dynamic
930605 -           asset of knowledge................. 010916, ref SDS 52 0001
930607 -            ..
930608 -           SDS incredible; amazing
930609 -           capability that Eric and
930610 -           others would use, if it was
930611 -           free............................... 020530, ref SDS 62 Y89F
930613 -            ..
930614 -           Transformation noticed by
930615 -           others, attitude changes
930616 -           from hating Com Metrics
930617 -           to discovering the power of
930618 -           good management enabled by
930619 -           SDS................................ 020924, ref SDS 70 RN40
930620 -
930622 -         ..
930623 -   12.  Doug Engelbart
930624 -
930625 -           Communication Metrics new
930626 -           way of working..................... 991222, ref SDS 14 F34J
930627 -
930628 -           Not enough bandwidth using
930629 -           popular technology and
930630 -           traditional work practices
930631 -           to use pro bono SDS support
930632 -           for advancing OHS/DKR.............. 000223, ref SDS 17 V2GS
930634 -            ..
930635 -           SDS only response to Doug's
930636 -           request for comments on
930637 -           OHS/Launch plan linked back
930638 -           to original source................. 001027, ref SDS 40 OH9N
930640 -            ..
930641 -           SDS best KM solution............... 001027, ref SDS 40 XV6F
930643 -            ..
930644 -           Doug commends SDS to
930645 -           Terry Winograd as "unique"
930646 -           solution........................... 011210, ref SDS 58 JL5I
930647 -
930649 -         ..
930650 -   13.  Morris Jones
930651 -
930652 -           SDS enables new way of
930653 -           working by retooling basic
930654 -           literacy skills to use
930655 -           SDS technology for integrating
930656 -           good management tasks that
930657 -           save time and money................ 911123, ref SDS 2 0477
930659 -            ..
930660 -           Powerful social forces prevent
930661 -           using SDS and retooling skills
930662 -           for saving time and money to
930663 -           improve productivity and
930664 -           earnings........................... 990527, ref SDS 10 1233
930666 -            ..
930667 -           Impossible to enlighten busy
930668 -           executives about critical
930669 -           difference between "paperwork"
930670 -           that increases information
930671 -           overload, and "intelligence
930672 -           that converts information
930673 -           into knowledge to get
930674 -           things done........................ 990527, ref SDS 10 074D
930676 -            ..
930677 -           SDS is a utopia compared to
930678 -           other technology, because
930679 -           everything is in the right
930680 -           place at the right time............ 010425, ref SDS 47 EP7F
930682 -            ..
930683 -           SDS improves management
930684 -           better than other tools,
930685 -           because of synergy between
930686 -           daily use and development.......... 010924, ref SDS 54 NK4J
930688 -            ..
930689 -           Nobody uses other software
930690 -           the way SDS is used for
930691 -           working intelligently.............. 010924, ref SDS 54 XT5F
930692 -
930694 -         ..
930695 -   14.  Joseph Ransdell, Ph.D.
930696 -
930697 -           SDS is ambitious, enabling
930698 -           Communication Metrics based on
930699 -           a theory of management that has
930700 -           been sought by thinkers since
930701 -           the 17th century................... 000716, ref SDS 32 7838
930702 -
930704 -         ..
930705 -   15.  Terry Winograd
930706 -
930707 -           SDS reminds of demonstration
930708 -           in the 1960s seeing Doug's
930709 -           Augment NLS developed at
930710 -           SRI................................ 011219, ref SDS 59 Y48J
930712 -            ..
930713 -           Grasps SDS design for adding
930714 -           intelligence that converts
930715 -           information into knowledge......... 011219, ref SDS 59 IC4X
930716 -
930718 -         ..
930719 -   16.  Dave Snowden
930720 -
930721 -           KM has failed...................... 020608, ref SDS 63 ZN6I
930723 -            ..
930724 -           Links in SDS to connect
930725 -           the dots of cause and effect
930726 -           for working intelligently to
930727 -           save time and money are
930728 -           debilitating....................... 020924, ref SDS 68 5Y8I
930729 -
930731 -         ..
930732 -   17.  Eugene Kim
930733 -
930734 -           Working harder using existing
930735 -           tools and skills is a better
930736 -           solution than SDS that makes
930737 -           working intelligently fast
930738 -           and easy........................... 001126, ref SDS 41 4E3X
930739 -
930741 -         ..
930742 -   18.  Cliff Joslyn
930743 -
930744 -           Wish I had command and control
930745 -           of the work to cite the record
930746 -           of organizational memory like
930747 -           SDS supports....................... 000425, ref SDS 26 L35K
930749 -            ..
930750 -           Presentation at SRI showing
930751 -           mathematical model of SDS
930752 -           support for converting
930753 -           information into knowledge......... 000727, ref SDS 35 3960
930754 -
930756 -         ..
930757 -   19.  Jeff Conklin
930758 -
930759 -           SDS "walks the talk" of
930760 -           knowledge technology............... 011105, ref SDS 56 4S6H
930761 -
930763 -  ..
930764 - This provides a rich palette of talents and experience for developing
930765 - a picture of the core issues related to SDS and Com Metrics.
930766 - ref SDS 0 FF3N
930767 -
930768 -       [On 040227 Gary responded to Jack's letter. ref SDS 94 LC4H
930769 -
930770 -
930771 -
930772 -
930773 -
930774 -
930775 -
930776 -
930777 -
930778 -
930779 -
930780 -
9308 -