THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: March 15, 2004 09:49 AM Monday; Rod Welch

Jack complains about confidentiality issues.

1...Summary/Objective
2...SDS Important Contribution to Knowledge Management
3...Knowledge Management Remains Difficult to Understand after 4 Years
4...People Can Invest Time to Develop KM; Jack Respects Welch IP Rights


..............
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CONTACTS 

SUBJECTS
Email Address Accidently Published on Internet Requires Code Correct
Never Deal with SDS Again Because Mistake Publisning Email Address
Welch Writing Recursively Reminds Everybody of the Glory of Com Metr
Confidentiality Email Address Failed Need Code Improvement to Suppre

0906 -
0906 -    ..
0907 - Summary/Objective
0908 -
090801 - Follow up ref SDS 22 0000, ref SDS 21 0000.
090802 -
090803 - Received a letter from Jack reporting his email address was shown on
090804 - the Internet in connection with responding to a letter from a graduate
090805 - student seeking help for an MBA class assignment to write a paper on
090806 - Knowledge Management, and which commends Jack's work to the student
090807 - for support preparing the paper.
090838 -  ..
090839 - Jack's worry about SDS methodology being dangerous was reviewed by Pat
090840 - Lincoln on 010522. ref SDS 9 PV6G
090842 -  ..
090843 - Gary called and advised that Jack's email address was reported
090844 - in the record on 040227, ref SDS 21 LK6G
090846 -  ..
090847 - Research shows that Jack's email address got published because the
090848 - format is different from what we are supporting for routinely
090849 - suppressing email addresses, reported on 031016. ref SDS 19 0001
090851 -  ..
090852 - Submitted a response to Jack...
090853 -
090854 -    1.  Subject: 50 Years for Transformation
090855 -        Date: Mon, 15 Mar 2004 10:16:14 -0800
090860 -         ..
090861 -    2.  Jack,
090863 -         ..
090864 -    3.  Don't think your email address is on the web from the work with
090865 -        SDS, because on 031016 improvements were made to suppress all
090866 -        email addresses in SDS records for the reasons you mention
090867 -        today. ref SDS 19 0001  If it somehow slipped through let me
090868 -        know, and I will remove it.  Oops -- Gary just called about
090869 -        your letter and pointed out that your email address is on the
090870 -        web at line 171414.  Please remember to provide a link to the
090871 -        location where problems occur to expedite corrections.
090873 -         ..
090874 -    4.  Review shows that the format of the email address that came
090875 -        into the record from your letter is a little different from
090876 -        what the system is designed to suppress from publication on the
090877 -        Internet, so my mistake -- will fix the system based on your
090878 -        feedback.
090879 -
090880 -           Expanded support for confidentiality of email address
090881 -           formats, using the record on 031016. ref SDS 19 0001
090883 -         ..
090884 -    5.  Many people share your concern about confidentiality.  An
090885 -        example is Pat Lincoln's call on 010522 noting worry about
090886 -        accountability, ref SDS 9 PV6G, ...and a little later in the
090887 -        day, Pat called back and related discussions with Curt that
090888 -        demonstrated powerful cultural forces resist improvement.
090889 -        ref SDS 9 E688
090891 -         ..
090892 -    6.  You made a similar point on 020924, ref SDS 17 RN49, however,
090893 -        based on studies of situational awareness contemplated for the
090894 -         combat project, my sense of the present situation is that if a
090895 -        link were provided to assist in remembering relevant
090896 -        information on 020924, it might take another two years before
090897 -        you are ready to try again, rather than hopefully only one
090898 -        year, pursuant to research on 011210 showing it takes 50 years
090899 -        for folks to get acclimated to a new way of working.
090900 -        ref SDS 14 R66K
090902 -         ..
090903 -    7.  As far as Gary is concerned, he had nothing to do with your
090904 -        name and number being on the Internet, so by all means ignore
090905 -        SDS and Gary's work with SDS, but not for reasons that Gary
090906 -        failed to consider your feelings and attitudes.  He is on your
090907 -        side, so you should be able to discuss things peaceably on
090908 -        Eugene's web site and through direct dialog about your progress
090909 -        with Nexist and the OHS/DKR, which Gary strongly supports, as I
090910 -        do.
090912 -         ..
090913 -    8.  I am a little surprised by the fervor of your letter.
090915 -         ..
090916 -    9.  Our work together these past few years should give you
090917 -        confidence that there is not a deliberate intent to cause harm
090918 -        in my work. If you feel otherwise, I am sorry and will deeply
090919 -        regret the loss of your good will and counsel, going forward,
090920 -        as suggested in your letter today.  I have hopes that you can
090921 -        take the position that Com Metrics is a work in progress both
090922 -        in the SDS technology, which can address some of your concerns,
090923 -        and in the application that requires stretching the limits of
090924 -        traditional methods in order to develop a viable and effective
090925 -        "new way of working intelligently"  (see for example, Doug's
090926 -        ideas on 991222. ref SDS 7 C742
090927 -
090928 -            [On 060129 visited with Jack briefly about SDS at Stanford
090929 -            University during an event honoring Doug Engelbart's 81st
090930 -            birthday. ref SDS 24 BZ6J
090932 -         ..
090933 -   10.  Of course it is one thing to call for doing something new and
090934 -        better, and to speculate from the sidelines about how wonderful
090935 -        something might be, and quite another to be caught up in
090936 -        actually doing something about it.  As Andy Grove laments,
090937 -        trying to help people improve the work is like "walking through
090938 -        the Valley of Death," as we are doing today, reviewed on
090939 -        980307. ref SDS 5 1657
090941 -         ..
090942 -   11.  Consider, for example, in the instant case, if every letter is
090943 -        treated as confidential, then the record is barren and
090944 -        soulless, bereft of the the give and take that is the essence
090945 -        of progress and discovery.  If time permits, you might review
090946 -        Wayne Wetzel's analysis on 010725 explaining the challenge and
090947 -        burdens an analyst assumes in attempting to routinely develop
090948 -        useful intelligence. ref SDS 10 03M6  Recall that your letter a
090949 -        year ago on 030314 related how Eric Armstrong had difficulty
090950 -        maintaining alignment of communications with objectives on the
090951 -        OHS/DKR project being discussed with Eugene Kim's collaboration
090952 -        system. ref SDS 18 V38N
090954 -         ..
090955 -   12.  As seen from the Legend of Prometheus, it took thousands of
090956 -        years for people to become comfortable with information
090957 -        technology.  It is, therefore, to be expected some rough times
090958 -        must be endured making the transition from information to
090959 -        knowledge tools.  Some day people, like you, Morris, Gary, Curt
090960 -        and others, will work out effective application of a DKR, but
090961 -        it does not spring fully mature all at once.  People have to
090962 -        struggle and fail and get up and try again, and again, and
090963 -        again, until finally something that works emerges both on the
090964 -        technical side and on the human side.
090966 -         ..
090967 -   13.  Within those bounds, we can work together to remove things from
090968 -        the record and to recast things here and there that are truly
090969 -        confidential, or otherwise harmful, with the understanding that
090970 -        the net benefit of accurate understandings is a worthwhile
090971 -        goal, as the foundation of civilization and the engine of
090972 -        progress. With that in mind, it is possible to collaborate on
090973 -        the mechanics of how to strengthen collaboration.  Otherwise,
090974 -        we can wait another few years, and then try again.
090976 -         ..
090977 -   14.  In any case to sum up, there was no intent to harm, your email
090978 -        address has been removed from the record on 040227, and Gary
090979 -        was not involved.  He is not even using SDS these days, so
090980 -        don't blame him.  He is on your side on this, since it was an
090981 -        inadvertent  breach of confidentiality that "lost his ride"
090982 -        using SDS.
090984 -         ..
090985 -   15.  Hang in there.
090987 -         ..
090988 -   16.  Rod
090990 -         ..
090991 -   17.  PS.  Tried to call you on your letter, and asked the
090992 -        switchboard for your extension.  Got Adam Cheyer's message
090993 -        system, and so asked him to let you know that I responded
090994 -        promptly to your letter.
090995 -
090996 -
090998 -  ..
090999 - Jack wrote back saying...
091000 -
091001 -    1.  Subject: Re: 50 Years for Transformation
091002 -        Date: Mon, 15 Mar 2004 11:51:55 -0800
091007 -         ..
091008 -    2.  Rod, this will be my last response.
091009 -
091010 -        The fact that you were not included in my reply to Gary was
091011 -        deliberate. Gary was not authorized, by me, to forward that
091012 -        response to you and it should never have been discussed on the
091013 -        web. Period. There is little you can do now to prevent the
091014 -        damage that occurs when google mirrors your pages.
091015 -
091016 -            [On 060129 visited with Jack briefly about SDS at Stanford
091017 -            University during an event honoring Doug Engelbart's 81st
091018 -            birthday. ref SDS 24 BZ6J
091020 -  ..
091021 - Jack's letter, ref DRP 2 0001, on 040227 has no express direction to
091022 - avoid distribution of his letter to Gary about Welch, ref SDS 21 XX4N,
091023 - SDS and Com Metrics to Rod.  Jack sent copies of his letter to a
091024 - number of people who are common on distribution for matters of this
091025 - kind. ref SDS 21 UZ8M  Jack's letter responded to Gary's letter
091026 - earlier that day, in which Gary asked Jack to send copies of
091027 - correspondence between Jack and Gary on SDS and Com Metrics.
091028 - ref DRP 1 01WT  These reasons, in the absence of an express statement
091029 - to the contrary, suggest that Jack's failure to submit a copy of his
091030 - letter to Rod, was reasonably corrected by Gary.
091031 -
091032 -
091033 -
091035 -  ..
091036 - SDS Important Contribution to Knowledge Management
091037 - Knowledge Management Remains Difficult to Understand after 4 Years
091038 -
091039 - Jack continues...
091040 -
091041 -    3.  To sum up my feelings, which are not to be mirrored on the web,
091042 -        I think:
091044 -                ..
091045 -           1)  SDS is a very important contribution to knowledge
091046 -               management, whatever that is.
091048 -  ..
091049 - Continued difficulty understanding a useful definition of "Knowledge
091050 - Management," shown by Jack's letter aligns with his letter on 011003
091051 - noting that, at that time, after two (2) years researching the
091052 - subject, people were "clueless" about how to advance from information
091053 - to knowledge management. ref SDS 12 O74L
091055 -  ..
091056 - On 000503 Eric Armstrong complained that "knowledge" is difficult to
091057 - understand. ref SDS 8 5033  At that time, Jack planned to invest the
091058 - time and "hard" work to learn about Knowledge Space enabled by SDS.
091059 - ref SDS 8 3M6H
091061 -  ..
091062 - Jack continues...
091063 -
091064 -           2)  You (Rod) are not able to write any analysis in your
091065 -               records without resorting to chest thumping about
091066 -               anything anyone else says in relation to the glories of
091067 -               SDS.
091069 -                ..
091070 -           3)  Chest thumping is no way to sell a paradigm.
091071 -
091072 -                   [On 060129 visited with Jack briefly about SDS at
091073 -                   Stanford University during an event honoring Doug
091074 -                   Engelbart's 81st birthday. ref SDS 24 BZ6J
091076 -  ..
091077 - Aside from ad hominums, lack of understanding among professionals,
091078 - like Jack, and others, about transformation from information to a
091079 - culture of knowledge, indicated by Jack's letter today, per above,
091080 - ref SDS 0 XZ5U, shows continuing need for continual education that
091081 - enables continual learning, called out by the Tofflers, Senge and
091082 - others, per planning in the annual review on using SDS at Aerospace company for
091083 - Com Metrics. ref SDS 20 O97F
091085 -  ..
091086 - While Jack is on solid ground arguing for the developer to be less
091087 - forceful and prominent in presenting the merits of a new development,
091088 - like SDS and Com Metrics, the urgency for transformation evident by
091089 - events on 010911, ref SDS 11 YNGH, and later noted by Secretary of
091090 - Defense Rumsfeld in remarks to the War College on 020131. ref SDS 15
091091 - QE4H  Others, like Peter Drucker, reviewed on 931130, ref SDS 2 1652,
091092 - and later on 991025, ref SDS 6 0785, Andy Grove, reviewed on 980307,
091093 - ref SDS 5 GW7H, the Tofflers, and Milton Friedman, reviewed on
091094 - 950911, ref SDS 3 0581, et al, cry out for filling the void from the
091095 - sounds of silence coming from the ranks of professionals.
091097 -  ..
091098 - Jack continues...
091099 -
091100 -           4)  My views are centered around open source, and I have
091101 -               run into what I would characterize as the last stonewall
091102 -               I would consider climbing over in relation to SDS, and,
091103 -               as I told you on the phone recently, I have no intention
091104 -               of trying to climb that wall again.
091105 -
091106 -                   [On 060129 visited with Jack briefly about SDS and
091107 -                   open source at Stanford University during an event
091108 -                   honoring Doug Engelbart's 81st birthday. ref SDS 24
091109 -                   BZ6J
091110 -
091111 -
091112 -
091113 -
0912 -

SUBJECTS
SDS Develop Jack Can Create SDS without Specification So Why Not Go
Park, Jack Can Create SDS without Specification So Why Not Go Ahead

1704 -
170501 -  ..
170502 - People Can Invest Time to Develop KM; Jack Respects Welch IP Rights
170503 -
170504 - Follow up ref SDS 13 R69O.
170505 -
170506 - Jack continues...
170507 -
170508 -           5)  SDS, from the Rod Welch point of view, is well enough
170509 -               documented that I could, in theory, duplicate SDS if I
170510 -               so choose. I choose not to, simply to stay as clear of
170511 -               your domain of expertise as is necessary to avoid
170512 -               interfering with your ability to succeed at your own
170513 -               game.
170515 -  ..
170516 - Previously, in a letter on 011208, Jack discussed the prospect of
170517 - replicating SDS. ref SDS 13 R69O
170518 -
170519 -     [On 060129 visited with Jack briefly about SDS and his goals for
170520 -     open source at Stanford University during an event honoring Doug
170521 -     Engelbart's 81st birthday. ref SDS 24 BZ6J
170523 -  ..
170524 - "Choosing" to develop SDS is a little like Pat Lincoln's observation
170525 - on 020729 that people could produce SDS work product with other tools,
170526 - if they chose to do so. ref SDS 16 JI7N  The record on 020279 shows
170527 - considerable evidence that SDS is a unique solution. ref SDS 16 MS7G
170529 -  ..
170530 - Gary's recent report on 040227 indicates that creating tools
170531 - and using more people was not effective at Aerospace company for producting
170532 - SDS-type "intelligence." ref SDS 21 RH77
170534 -  ..
170535 - Jack continues...
170536 -
170537 -    4.  I wish you well.
170539 -         ..
170540 -    5.  Jack
170541 -
170542 -
170544 -  ..
170545 - Responded to Jack....
170546 -
170547 -    1.  Subject: 50 Years for Transformation
170548 -        Date: Mon, 15 Mar 2004 13:56:13 -0800
170549 -        From: Rod Welch
170550 -        To: Jack Park
170551 -        CC: "Johnson, Garold L."
170553 -         ..
170554 -    2.  Jack,
170556 -         ..
170557 -    3.  Thanks for the good wishes; got your point on not wanting to
170558 -        collaborate, so no need to respond to this.
170560 -         ..
170561 -    4.  In addition to Plato and Prometheus, there is a movie out now
170562 -        on the future for "chest thumpers," per your letter on 011208.
170563 -        This is another reason for you and others to tell the story on
170564 -        SDS, rather than me.
170566 -         ..
170567 -    5.  Your views on SDS are set out on 001130.  You have never
170568 -        repudiated those remarks, so they stand, and are referenced
170569 -        often to illustrate people can "get it."  If you wish to offer
170570 -        further comment on SDS, that goes into the record, as well, per
170571 -        your letter on 000517 submitting the work of Peirce, who
170572 -        observed that the accuracy of knowledge is a continual process
170573 -        of refinement that is never complete.  Of course, it is one
170574 -        thing to grasp theoretical merit, and another to get in the
170575 -        trench and work through the messy part of transformation, where
170576 -        social and cultural dimensions are tormenting, per Grove's
170577 -        analysis of resistance to improvement is reviewed on 980307.
170578 -        ref SDS 4 3740 and ref SDS 5 1660
170580 -         ..
170581 -    6.  I very much appreciate your courtesy in respecting the
170582 -        ownership of SDS intellectual property, as set out in your
170583 -        letter today. Doubtless, as you say, you and others could
170584 -        develop the same capability by investing the time.  Doug is a
170585 -        good example of having made progress during an earlier era, and
170586 -        so there is more than one path to follow for guidance, despite
170587 -        concerns you addressed on 000503, the next day on 000504, and
170588 -        despite reports at SRI on 000615, and later on 001126, when
170589 -        people discussed making the journey from information to
170590 -        knowledge technology by traveling another path, as in your
170591 -        letter today.
170592 -
170593 -            [On 060129 visited with Jack briefly about SDS and his
170594 -            goals for open source at Stanford University during an
170595 -            event honoring Doug Engelbart's 81st birthday. ref SDS 24
170596 -            BZ6J
170598 -         ..
170599 -    7.  On your main point, we discovered at Aerospace company last
170600 -        year in July there is a method to suppress a record from being
170601 -        indexed by Google and others, and this has proven effective for
170602 -        reducing the profile of people, organizations and other matters
170603 -        considered confidential.
170605 -         ..
170606 -    8.  Again, thanks for the good wishes and warm thoughts.  We will
170607 -        be going through a very difficult period over the next 12
170608 -        months or so.  Hope all is well for you and yours.
170609 -
170610 -            [On 040517 worsening news on health issues. ref SDS 23 6T5G
170612 -         ..
170613 -    9.  Rod
170614 -
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170617 -
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170620 -
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170622 -
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1707 -