CONTACTS 
0201 - Intel Corporation
020101 - Mr. Morris E. Jones; 408 545 9521

SUBJECTS
Jones, Morris Ideas on Resisting Transformation to Knowledge Manageme
Resist Transformation to Knowledge Management Morris Jones' Ideas Ali
Park, Jack Morris Supports Jack's Letter Objecting to Applying SDS Ne
Listening Rod Lacks Communication Skills Morris Supports Jack's Lette
Listening Morris Feels Rod is Not Listening

0907 -
0907 -    ..
0908 - Summary/Objective
0909 -
090901 - Follow up ref SDS 89 0000, ref SDS 88 0000.
090902 -
090903 - Copies of correspondence between Jack and Morris confirm telecon on
090904 - 020920 when Jack endorsed Morris' objection to goals and efforts on
090905 - building a bridge for transformation to a new way of working using SDS
090906 - for Communication Metrics. ref SDS 0 IX6G  Morris' letter clarifies
090907 - objections, ref SDS 0 MZ4J, and Jack responded thanking Morris for
090908 - sharing common views. ref SDS 0 JT8O  These letters today repeat
090909 - complaints against links in email, which lines up with recent trends
090910 - showing people are giving up on communication. ref SDS 0 RN6X
090911 - Opportunity to use links for fast access to context that avoids
090912 - mistakes and expands span of attention is rejected as insulting; this
090913 - conflicts with Morris' earlier report that benefits of SDS links to
090914 - improve human memory are self-evident. ref SDS 0 KT8F  Complaints of
090915 - error and bias in SDS records are not supported by examples and
090916 - feedback to refine accuracy. ref SDS 0 HU3M  Ordinary feedback loops
090917 - are opposed, ref SDS 0 X14F, along with complaining that Communication
090918 - Metrics for creating knowledge are different from traditional business
090919 - metrics for information. ref SDS 0 LJ9L  Strong emotional fervor
090920 - today, ref SDS 0 7D9L, aligns with Morris' worry in 1999 that powerful
090921 - cultural forces oppose improvement; yet, other cultural forces require
090922 - advance from information to a culture of knowledge. ref SDS 0 W54N
090923 - Building a bridge for transformation to a new way of working requires
090924 - persistence and study.  Jack submits evidence indicating persistence
090925 - giving access to records on the Internet enables people to discover
090926 - that SDS used for Communication Metrics is a powerful way of working
090927 - that supports exposing people to this new opportunity using links.
090928 - ref SDS 0 LL4I  This record shows that attitudes change when people
090929 - gain experience with technology that makes good management fast and
090930 - easy.  Complaints of slow progress on marketing can be balanced by
090931 - efforts to share discovery that SDS offers powerful self-evident
090932 - benefits.  More voices spreading the word will increase traction among
090933 - customers. ref SDS 0 RW6O  Jack further recommends getting more people
090934 - to use SDS, ref SDS 0 RN49, he declines supporting the recommendation
090935 - in order to avoid the appearance of IP conflicts. ref SDS 0 NT4G
090937 -       ..
090938 -      [On 020927 analysis of the movie "The Maltese Falcon" shows at
090939 -      one time accurate communication was important. ref SDS 91 W682
090941 -       ..
090942 -      [On 030428 Dave Snowden reported finding that claims for SDS
090943 -      submitted using conventional IT methods are not convincing on
090944 -      advancing from IT to KM. ref SDS 95 TX7H
090945 -
090946 -
090947 -
090948 -
090949 -
090950 -
090952 -  ..
0910 -
0911 -
0912 - Progress
0913 -
091301 - Bridge to New Way of Working Begins with Study and Experience
091302 - Links in Email Enable New Way of Working Intelligently, Improve Hard
091303 -
091304 - Follow up ref SDS 89 XL4F.
091305 -
091306 - Received ref DRT 1 0001 from Jack Park dated 020923 to Morris with a
091307 - copy to me and others confirming our telecon on 020920 and responding
091308 - to a letter from Morris yesterday. ref SDS 89 XL4F  Jack support's
091309 - Morris' call to avoid SDS links that enable a new way of working
091310 - "intelligently," and proposing, instead, to give people what they
091311 - want. ref SDS 89 BQ7N  Jack says....
091312 -
091313 -    1.  Thanks, Morris [...for your letter to Rod, ref DRP 1 0001,
091314 -        earlier today answering his call for building a bridge to a new
091315 -        way of working that starts with study to understand Knowledge
091316 -        Management, ref SDS 89 XL4F, which Rod supports with links in
091317 -        email to SDS records that illustrate work product, ref SDS 89
091318 -        Y44G, and to publications on Communication Metrics that explain
091319 -        rationale and process based on experience using the SDS
091320 -        program...]
091322 -         ..
091323 -    2.  Rod, as I said in our longish telecon last evening, I think you
091324 -        are taking an instructivist approach with your message: you
091325 -        insist on hammering out essentially the same verbiage in
091326 -        response to nearly every comment someone makes.  I suggested
091327 -        that you take a look at constructivist approaches, where, while
091328 -        you, like your mother, always knows best what's needed, you
091329 -        engineer (manipulate is the term teenagers use on their parents
091330 -        when they figure out what's going on) situations where people
091331 -        come back to you for more in-depth discussion.  You simply
091332 -        don't do that. You're being yourself on another thread you have
091333 -        shared with me; you continue badgering away with tons of links,
091334 -        and, when confronted with that, you return to your traditional
091335 -        arguments (which I have characterized as insulting) that people
091336 -        just don't want knowledge. True, they don't necessarily want it
091337 -        your way. ref DRT 1 D66F
091339 -           ..
091340 -          [On 030428 Dave Snowden reported finding that claims for SDS
091341 -          submitted using conventional IT methods are not convincing on
091342 -          advancing from IT to KM. ref SDS 95 TX7H
091344 -  ..
091345 - Jack's explanation of the call on 020920 aligns with the record that
091346 - shows he supports Morris' suggestion to avoid links in correspondence
091347 - that verify accuracy of sources, expand span of attention on context,
091348 - and improve memory. ref SDS 88 PI7L
091350 -  ..
091351 - Jack's analysis can be helped by submitting links to a definition of
091352 - "knowledge" and to a record of performance that shows how knowledge
091353 - can be can be "constructed" to accomplish his proposal, ref SDS 0
091354 - RN8L, without giving people links to context, in light of research on
091355 - 900303 indicating that the mind constructs knowledge by connecting one
091356 - thing to another. ref SDS 8 6006  Absent a definition and evidence of
091357 - implementation, recommending that links for constructing knowledge be
091358 - withheld appears conflicting with recommending a "constructivist"
091359 - approach.  Requirements for a definition of knowledge were raised on
091360 - 000120 and failure to study this core issue continues to delay
091361 - progress developing KM. ref SDS 42 5063
091363 -  ..
091364 - Jack offers sound advice today on avoiding an instructionist approach.
091365 - ref SDS 0 RN8L  More voices with better skills spreading the word can
091366 - advance Knowledge Management wide as the waters.  When only person is
091367 - speaking, the tone is magnified out of proportion by the sounds of
091368 - silence coming from others. ref SDS 0 RW6O
091369 -
091370 -
091371 -
091372 -
0914 -

SUBJECTS
Experience Ignore Change Conduct to Suit Arbitrary Demands slippery S
Email Used Instead of Adding Links Called Out by Doug Engelart

1204 -
120501 -         ..
120502 -        Ignoring Experience Conflicts with Scientific Method and KM
120503 -        Feel Good Management Ignores Experience History Knowledge
120504 -        Slippery Slope Ignoring Record Fosters Feel Good Management
120505 -        Arbitrary Change Feel Good Management Slippery Slope to Failure
120506 -
120507 -
120508 - Jack continues....
120509 -
120510 -    3.  Finally, I will not consider it responsive if you reply by
120511 -        thanking Morris and me for contributing to a better
120512 -        understanding, followed by a list of links which back up (with
120513 -        your own words! -- "if you don't believe me, just ask me") your
120514 -        continued arguments.  It's time, I think, to find a new story.
120515 -        ref DRT 1 BX9O
120517 -           ..
120518 -          [On 030428 Dave Snowden reported finding that claims for SDS
120519 -          submitted using conventional IT methods are not convincing on
120520 -          advancing from IT to KM. ref SDS 95 TX7H
120522 -  ..
120523 - Previously, on 000630 Jack complained that SDS records present 1-sided
120524 - commentary. ref SDS 52 RA9I
120526 -  ..
120527 - The call in Jack's letter to use email without links aligns with his
120528 - letter on 020920, ref SDS 88 KD5L, and with Dave Snowden's practice,
120529 - with John Maloney's approach, and with Morris' recommendation, as
120530 - reported on 020923. ref SDS 89 RZ9M  Sending email without links
120531 - aligns with Murray Altheim's report that linking has not gained wide
120532 - acceptance, reported on 020820, ref SDS 82 UV6G, and seems to conflict
120533 - with Doug Engelbart's consistent calls for using links in email also
120534 - cited in the record on 020820. ref SDS 82 KY4I
120536 -  ..
120537 - Implementing the call in Jack's letter to give up on links in routine
120538 - correspondence prevents improving communication by verifying accuracy
120539 - of sources, expanding span of attention on context, and strengthening
120540 - memory, which Morris recognized is a self-evident benefit, reported on
120541 - 940327. ref SDS 14 J496  Giving up on communication has become popular
120542 - in recent years....
120543 -
120544 -          1.  Peter Drucker.................. 931130, ref SDS 13 3851
120545 -          2.  Morris Jones tech executive.... 950204, ref SDS 18 5932
120546 -          3.  Dave Vannier tech manager...... 950927, ref SDS 20 7732
120547 -          4.  Eric Armstrong KM engineer..... 000503, ref SDS 47 5033
120548 -          5.  Eugene Kim KM proj manager..... 001126, ref SDS 61 QW8I
120549 -          6.  Ed Swanstrom KM educator....... 020812, ref SDS 81 TV9K
120550 -          7.  Murray Altheim KM engineer..... 020820, ref SDS 83 V66I
120551 -          8.  Ray Ozzi KM entrepreneur....... 020822, ref SDS 84 Q99G
120552 -          9.  John Maloney KM professional... 020823, ref SDS 85 R87J
120553 -         10.  Dave Snowden KM executive...... 020820, ref SDS 87 5Y8I
120554 -         11.  Tom Munnecke research exec..... 020911, ref SDS 86 PV7H
120555 -         12.  Jack Park KM developer......... 020924, ref SDS 0 RN6X,
120556 -         13.  Sergey Brin KM entrepreneur.... 021031, ref SDS 93 LG9H
120558 -       ..
120559 -      [On 020927 analysis of the movie "The Maltese Falcon" shows at
120560 -      one time accurate communication was important. ref SDS 91 W682
120562 -  ..
120563 - Links enable people to quickly verify accuracy and connect the dots to
120564 - understand cause and effect for effective analysis.  Omitting links in
120565 - email, as proposed in Jack's letter today, conflicts with his letter
120566 - on 010908 that says pressing the "reply button" to answer email
120567 - without analysis to identify relevant experience causes mistakes.
120568 - ref SDS 67 UV4H  Drucker explains analysis is essential to harmonize
120569 - action with experience, reviewed on 931130. ref SDS 13 7911  Since the
120570 - human mind is wired to draw on its memory of experience, noted in
120571 - research on 900303, ref SDS 8 3016, when links are omitted, people are
120572 - forced to rely solely on remembering the gist of the story.  Henry van
120573 - Eykan submitted research on 000927 showing that this practice is
120574 - highly susceptible to error. ref SDS 57 PO4F  Therefore, giving up on
120575 - accuracy because people feel uncomfortable clicking a link is an
120576 - awfully slippery slope to continual bumbling that leads to a critical
120577 - mass of loss, conflict, crisis and calamity, as occurred on 010911.
120578 - ref SDS 68 YNGH
120579 -
120580 -      [On 030304 bumbling reached a critical mass when email warnings
120581 -      of disaster were ignored without any evident analysis, ending in
120582 -      loss of the Columbia Space Shuttle and its crew. ref SDS 94 5T8J
120584 -  ..
120585 - Experience drives the intelligence cycle of plan, perform report that
120586 - integrates past, present and future embodied in the scientific method
120587 - of inquiry, explained in POIMS. ref OF 4 6649  Jack's letter today
120588 - seems to argue against advancing to a culture of knowledge by urging
120589 - instead conformance with traditional methods for the sake of fashion.
120590 - This is the rationale of "feel good" management defined on 911123.
120591 - ref SDS 9 1331, that ignores content in order to get by on style and
120592 - image, reported on 960103, ref SDS 23 8409, and supported by earlier
120593 - reports on 920402. ref SDS 11 0344
120595 -  ..
120596 - Jack has worked hard promoting Doug Engelbart's ideas for Knowledge
120597 - Management described as an OHS/DKR, illustrated by his letter on 001031
120598 - that recommends listening to Doug. ref SDS 59 I67L  Doug calls for a
120599 - whole new way of thinking, reported on 991222. ref SDS 41 3696  Jack
120600 - says in one paragraph that he and Eric Armstrong feel Communication
120601 - Metrics is a powerful new practice, ref SDS 0 RN40, yet urges here to
120602 - use conventional methods.  This conflict within a single individual
120603 - both advocating improvement and resisting implementation demonstrates
120604 - cultural forces that pose a powerful challenge to improve, noted by
120605 - Doug in his 1972 paper, reviewed on 000327. ref SDS 43 1530  Doug also
120606 - noted that people need special assistance to become acclimated to new
120607 - methods. ref SDS 43 5256  This record supports Gary's research
120608 - on 011210 finding that Buckminster Fuller calculated transformation of
120609 - an established culture takes 50 years to adopt fundamental
120610 - improvement. ref SDS 75 R66K
120611 -
120612 -
120613 -
120614 -
1207 -

SUBJECTS
New Story Jack Recommends Improving Sales Appeal for Com Metrics Usin
Change Story of SDS and Com Metrics Requires Opportunity to Deploy SD
Park, Jack Marketing New Story for SDS and Com Metrics Requires Oppor
Marketing New Story for SDS and Com Metrics Requires Opportunity to D
Park, Jack SDS New Story Jack Recommends Improving Sales Appeal for C
New Story Jack Recommends Improving Sales Appeal for Com Metrics Usin
Selling SDS Like Selling Reading and Writing Literacy Takes Extra Tim
New Story Jack Recommends Improving Sales Appeal for Com Metrics Usin
SDS New Story Needed Improve Foundational Documents Jack Recommends

1911 -
191201 -  ..
191202 - New Experience Using SDS Only Way to Understand New Story
191203 - Foundational Documents Explain New Story Require New Experience
191204 - Story Change Requires Opportunity to Deploy SDS for Com Metrics
191205 - Professional Papers Tell New Story Based on Foundational Documents
191206 -
191207 - A "new story," proposed in Jack's letter today, ref SDS 0 RN6X,
191208 - requires deploying SDS for Communication Metrics to empower people
191209 - with a new way of working "intelligently" on the job day-to-day that
191210 - imparts knowledge through experience, as explained in the foundational
191211 - documents.  A "new story" prepared by new people in professional
191212 - papers and events can add to foundational documents; can only be
191213 - grasped by people gaining "new" experience.
191215 -  ..
191216 - Only experience using SDS that enables people to discover that good
191217 - management is within reach can solve the problem Jack cited on 010908
191218 - that people are wired to reach for "fools gold." ref SDS 67 YF5O
191219 - Getting people to pilot test SDS to develop a broader "story," called
191220 - out by Jack, has been difficult to accomplish, because people are
191221 - afraid to try a new way of working, shown by experience with the
191222 - OHS/DKR group.  The report on 001127 showed that people who talk about
191223 - improvement, decided instead to work harder sticking with information
191224 - technology. ref SDS 61 4E3X)  People want want technology to make bad
191225 - management yield good results, rather than technology that makes good
191226 - management fast and easy.  So far, no one has discovered how to get
191227 - different results using the same tools and skills.
191228 -
191229 -        [...in another record today, Gary began learning SDS
191230 -        for using Communication Metrics. ref SDS 90 0001
191232 -         ..
191233 -        [On 040221 Jack discusses a presentation on SDS based on the
191234 -        story of Gary's experience at Aerospace company during 2003.
191235 -        ref SDS 97 X56G
191236 -
191237 -
191238 -
191239 -
1913 -

SUBJECTS
Amazing Memory Evaluation SDS Very Powerful Communication Metrics Ac

3903 -
390401 -         ..
390402 -        Com Metrics Enabled by SDS Powerful Knowledge Management Method
390403 -        Welch Management Method of Communication Metrics Quite Powerful
390404 -        SDS Links Add Value to Record Experience History Knowledge
390405 -
390406 -
390407 - Jack continues in his first letter to Morris...
390408 -
390409 -    4.  Eric Armstrong, in his historical comments on SDS, has been,
390410 -        IMHO, quite perceptive and correct in saying that your
390411 -        methodology AS YOU PRACTICE IT is quite powerful.  I have said
390412 -        as much myself.  Such observations, however, do not, again,
390413 -        IMHO, give you license to badger people with your brand of
390414 -        stuff.  I do think they give you license to become creative in
390415 -        finding ways to sell your ideas; thus far, you seem to be a
390416 -        stuck record: "take my links or you must not be smart enough to
390417 -        see what I am doing." ref DRT 1 XX7J
390419 -           ..
390420 -          [On 030428 Dave Snowden reported finding that claims for SDS
390421 -          submitted using conventional IT methods are not convincing on
390422 -          advancing from IT to KM. ref SDS 95 TX7H
390424 -  ..
390425 - Jack's interpretation that SDS links in correspondence cast aspersions
390426 - or otherwise criticize people is incorrect. The record on 010907 shows
390427 - that when people gain experience with SDS work product on the Internet
390428 - they discover that traditional information technology can advance to a
390429 - more powerful mode, ref SDS 66 0P8P, to enable a culture of knowledge,
390430 - as explained in POIMS. ref OF 2 079L
390432 -  ..
390433 - Jack's report that Eric Armstrong says SDS is powerful technology
390434 - shows significant transformation from Eric's criticism on 000811,
390435 - rejecting SDS support for links in email. ref SDS 55 0001  A few weeks
390436 - later on 000824 Eric complained that Doug Engelbart adopted the SDS
390437 - design of using links to construct a knowledge repository. ref SDS 56
390438 - OU60  At that time, Eric reported hating links in the record,
390439 - ref SDS 56 FJ5H, that verify accuracy with alignment to work in the
390440 - historical archives. ref SDS 56 7O9I  Explanation today of Eric having
390441 - favorable "historical comments" on SDS is incorrect, and reflects lack
390442 - of access to historical archives, i.e., people do not have command and
390443 - control of the record, as set out in POIMS. ref OF 5 1113
390445 -  ..
390446 - Jack's report today aligns with Eric's letter on 010913 saying SDS
390447 - links add value to the record. ref SDS 69 1U3O  On 010916 Eric noted
390448 - SDS mechanisms obviously enable amazing memory. ref SDS 70 0001  On
390449 - 020530 Eric commended SDS saying people would use SDS to benefit from
390450 - better mechanisms for finding information when needed. ref SDS 78 Y89F
390451 - This is another example showing that as people gain familiarity
390452 - opening SDS links on the Internet, even though at first there is
390453 - understandable reluctance, as Eric noted on 000811, ref SDS 55 0001,
390454 - and again more strongly on 000824. ref SDS 56 FJ5H  Jack's report
390455 - today supports analysis at the time that more experience would enable
390456 - people to recognize the power SDS adds to traditional information
390457 - technology. ref SDS 56 IQ6F
390459 -           ..
390460 -          [On 080206 Morris asks how so many links are created in SDS.
390461 -          ref SDS A2 A68F
390463 -  ..
390464 - Jack's generous comment concurring with Eric's evident endorsement of
390465 - SDS, ref SDS 0 RN40, is greatly appreciated and encourages persistent
390466 - efforts to help others make the same discovery, as noted in the record
390467 - on....
390469 -               ..
390470 -          1.  Dave Snowden needs experience
390471 -              to discover added value of
390472 -              SDS links....................... 020920, ref SDS 87 5Y8I
390474 -               ..
390475 -          2.  John Maloney needs experience
390476 -              to discover added value of
390477 -              SDS links....................... 020823, ref SDS 85 R87J
390479 -               ..
390480 -          3.  People need help for
390481 -              transformation to new way
390482 -              of working "intelligently"
390483 -              which Morris Jones calls
390484 -              the Welch Management Method
390485 -              because other people don't
390486 -              work this way................... 911123, ref SDS 9 0477
390488 -               ..
390489 -          4.  SDS links powerful self-
390490 -              evident benefit to impove
390491 -              memory.......................... 940327, ref SDS 14 J496
390493 -               ..
390494 -          5.  Using SDS a utopia compared
390495 -              to other methods because
390496 -              everything is in right place
390497 -              at the right time, quickly
390498 -              assemble by linking............. 010425, ref SDS 65 EP7F
390500 -               ..
390501 -          6.  SDS improves management
390502 -              where other software
390503 -              has failed...................... 010924, ref SDS 71 NK4J
390505 -               ..
390506 -          7.  Nobody uses other software
390507 -              the way SDS is used for
390508 -              adding "intelligence" to
390509 -              daily working information....... 010924, ref SDS 71 XT5F
390511 -               ..
390512 -          8.  Experiencing how SDS links
390513 -              make good management fast
390514 -              fast and easy, changes
390515 -              attitudes that resist using
390516 -              good management practice........ 020618, ref SDS 80 MU6H
390517 -
390518 -
390519 -
3906 -

SUBJECTS
Listening Rod Not Listening to Morris
Park, Jack Morris Supports Jack's Letter Objecting to Applying SDS N
Snowden, Dave IBM Study What Works SDS POIMS Com Metrics to Advance
Struggle to Study SDS POIMS Com Metrics to Advance Civiliztaion with
Inventors Not Best Judge of Their Own Inventions

6207 -
620801 -  ..
620802 - Other People Must Explain SDS Developer Not Best Salesman
620803 - Many Hands Make Light Work Building Bridge to New Way Working
620804 - Study What Works SDS POIMS Com Metrics Enable Transformation
620805 - Transformation from IT to KM Requires Studying What Works
620806 -
620807 - Follow up ref SDS 88 7D9L, ref SDS 87 7D9L.
620808 -
620809 - Jack continues....
620810 -
620811 -    5.  And, I think, it's time for you to stop being so damned
620812 -        combative. I know that's the instinct of a good wrestler, and a
620813 -        good pit bull.  I also suspect that you may find it difficult
620814 -        to re-craft yourself in light of such suggestions.  I've said
620815 -        it before and I'll say it again: I think you are doing things,
620816 -        maybe, you have created a methodology, that merits better
620817 -        exposure.  I have also said and will repeat it again: you don't
620818 -        seem to be the person who should be taking your ideas on the
620819 -        road. ref DRT 1 OY9I
620821 -  ..
620822 - On 011208 Jack cautioned against "chest thumping." ref SDS 74 QF8M
620823 - Jack's call today for a "new story," above, ref SDS 0 K73N, and in
620824 - this section for other people to tell the SDS story, rather than the
620825 - developer, aligns with his letter on 020920 saying the developer will
620826 - never sell what was developed by enabling people to experience the
620827 - development, ref SDS 88 0E62 and again, ref SDS 88 VE65, which seems
620828 - to conflict with the common rule of salesmanship to "show the
620829 - product," also on 020920. ref SDS 88 EX9G  At that time on 020920 the
620830 - idea that "many hands make light work," sets a path for implementing
620831 - Jack's point that selling SDS is best accomplished by others, rather
620832 - than the developer. ref SDS 88 OP4G
620834 -  ..
620835 - Getting others to explain SDS fosters a circle of advocates,
620836 - recommended by Secretary of Defense Rumsfeld on 020131, ref SDS 77
620837 - 6L5K, and applies the ancient rule, noted by Plato in Phaedrus, that
620838 - the developer is not the best person to sell a new invention, reviewed
620839 - on 991209. ref SDS 40 VW5I
620841 -  ..
620842 - On 000504 Jack noted that people have difficulty discussing SDS,
620843 - and so maybe the developer needs to lend a hand. ref SDS 48 XD5M
620845 -  ..
620846 - Jack is correct to recommend against being "combative" where this is
620847 - antagonistic to customers and so self-defeating.  Lack of customers
620848 - noted in Morris' next letter indicates this is not the time to relax
620849 - being persistent, called out by Secretary of Defense Donald Rumsfeld
620850 - for enabling transformation, in remarks to the War College on 020131.
620851 - ref SDS 77 6L5K
620853 -            ..
620854 -           [On 040221 Jack suggests Gary explain SDS and Com
620855 -           Metrics for a group at SRI. ref SDS 97 LY6H
620857 -            ..
620858 -           [On 040927 planning for others to spread the word, rather
620859 -           than Rod. ref SDS 99 VI8W
620861 -            ..
620862 -           [On 071220 Jack advises SDS subject indexing worthy of
620863 -           review for his work at SRI. ref SDS A1 M53N
620865 -  ..
620866 - Jack's suggestion that SDS merits wider exposure aligns with his
620867 - letter on 001130 reporting that SDS has the right structure necessary
620868 - for Knowledge Management and the SDS interface turns the structure for
620869 - knowledge into an effective tool for people. ref SDS 62 H17O
620870 -
620871 -
620872 -
6209 -

SUBJECTS
Accuracy Links SDS Frustrates Conventional Management Frustrated Not

6903 -
690401 -         ..
690402 -        Diligence Effort Optimized SDS Working Intelligently
690403 -        Customer Traction Strengthened by Experiencing SDS Records
690404 -        Listening Strengthened by SDS Links to Understand Follow Up
690405 -
690406 -        Follow up ref SDS 89 XL4F, ref SDS 36 5837.
690407 -
690408 -        Received ref DRT 2 0001 dated 020923; a copy of a letter from
690409 -        Morris to Jack Park supporting Jack's letter, ref DRT 1 0001,
690410 -        dated 020923 received above, ref SDS 0 IX6G, that argues for
690411 -        not providing links to respondents like Dave Snowden, John
690412 -        Maloney and others, who express a preference for email without
690413 -        SDS links, following up Jack's letter on 020920. ref SDS 88
690414 -        VK6K
690416 -         ..
690417 -        Morris says to Jack...
690418 -
690419 -        a.  For someone who believes he has refined communications,
690420 -            Rod's listening skills are nil.  I suggest we can not drive
690421 -            this home.  He has spent years with this record format, and
690422 -            little to no customer traction or headway.  Rod has used
690423 -            his system in an adversarial role, but I think customers
690424 -            will have problems creating the record with the degree of
690425 -            analysis and effort Rod applies.  People have had good luck
690426 -            using Rod as an adversarial record keeper.  Few have
690427 -            adopted his method when he is gone.  When confronted with
690428 -            this, his solution is to create a new role of communication
690429 -            manager to use his program.  This is a tough sell in
690430 -            corporations. ref DRT 2 T65O
690431 -
690432 -                [On 021009 Morris discussed this with Gary.
690433 -                ref SDS 92 0001
690435 -             ..
690436 -            Links Alignment Accuracy Frustrate Traditional Management
690437 -
690438 -
690439 -        b.  Until then, I'm afraid he will continue to pound his head
690440 -            on the wall.  If you are never wrong, you never have to
690441 -            change your position.  (He has the record with links,
690442 -            therefore he must be right). ref DRT 2 AQ4F
690444 -  ..
690445 - On 960721 Morris wanted active links for direct access to verify
690446 - accuracy of representations in the record. ref SDS 26 3230  On 970524
690447 - he reported that adding links in the record is a big help. ref SDS 29
690448 - 7298  On 990712 Morris complained, like today, about clicking on
690449 - links.  The solution proposed was to use judicious review practices
690450 - selecting which links to click based on situational awareness.
690451 - ref SDS 36 5837
690453 -                ..
690454 -               [On 020927 the movie "Executive Suite" illustrates
690455 -               theory x and y management methods; bureaucracy maintains
690456 -               the status quo by using power to command and control
690457 -               people, which stifles experimenting for innovation to
690458 -               improve tools and methods that increase command control
690459 -               of the work, essential to avoid obsolesence and
690460 -               extinction; empowerment encourages innovation to improve
690461 -               command and control of the work that enables viability
690462 -               and survival under new realities of a new world order,
690463 -               provided organizations do not collapse into chaos before
690464 -               the future arrives. ref SDS 91 6C3J
690466 -             ..
690467 -            Nothing Changes Without Doing Something to Change
690468 -
690469 -
690470 -             1)  Received ref DRT 3 0001 from Jack saying.....
690471 -
690472 -                 I am going through this kind of problem with another
690473 -                 very intelligent human right now, one who completely
690474 -                 agrees with me that he needs to back off his
690475 -                 instructivist mannerisms and become more
690476 -                 constructivist.  In that situation, as with my
690477 -                 experiences with Rod, nothing changes. Nothing, it
690478 -                 seems, will ever change. ref DRT 3 NP8G
690479 -
690480 -                     [On 040420 transformation to reliance on the New
690481 -                     Testament took the death of the leader and 30 - 60
690482 -                     years of experience, before original participants
690483 -                     completed writings to support transformation.
690484 -                     ref SDS 98 JZ53
690486 -  ..
690487 - Anger and frustration about persistence using SDS to provide links in
690488 - email for better accuracy and expanding span of attention for context,
690489 - evident in correspondence today, per above, ref SDS 0 MZ4J, reflects
690490 - Morris' comments on 950223 that people need experience using SDS to
690491 - gain faith for transformation to a new way of working. ref SDS 19 R92R
690492 - At that time the correlation between experience, knowledge, and faith
690493 - were reviewed. ref SDS 19 0946  Morris noted on 990527 that powerful
690494 - cultural forces of ignorance, fear, and denial prevent people from
690495 - trying a new way of working. ref SDS 34 1233  Faith people already
690496 - have from past experience forms paradigms that are difficult to set
690497 - aside even to pilot test new tools.  The only path to transformation
690498 - is persistence explaining, demonstrating, and teaching a new way of
690499 - working.  This effort necessarily makes people mad sometimes, noted by
690500 - Morris on 990527. ref SDS 34 XW5F  Earlier on 980307, Andy Grove noted
690501 - in his book that trying to help successful people improv the work is
690502 - like walking through the valley of death. ref SDS 33 1657
690504 -  ..
690505 - Jack's frustration that "nothing changes" presents an interesting case
690506 - study on perspective.  He complains Rod is persistant providing SDS
690507 - links in email that enable a powerful new way of working, as Jack
690508 - notes above. ref SDS 0 RN40  In particular, Jack extends remarks on
690509 - 020920 that expressing dislike for links should be respected solely by
690510 - not providing links in email. ref SDS 88 0E62  Assume that is followed
690511 - and links are omitting from email.  That course continues existing
690512 - practice, yielding the result that "nothing changes."  Why should this
690513 - condition of "nothing changes" be any less frustrating than to observe
690514 - someone being persistant enabling transformation to a new methodology
690515 - that Jack says has merit, ref SDS 0 RN40 and ref SDS 0 ND9L, working
690516 - diligently to overcoming cultural inertia that inherently resists
690517 - change?  Perhaps Jack's frustration is merely that Rod lacks the
690518 - polish needed for good salesmanship to be effective, per above.
690519 - ref SDS 0 3Y5F  The solution is to help, rather than give up, because
690520 - giving up means "nothing changes."
690522 -  ..
690523 - Another perspective on "nothing changes" bears comment. ref SDS 0 8W71
690525 -  ..
690526 - SDS is a big change to a powerful new way of working that magnifies
690527 - the power of common literacy for augmenting human intelligence,
690528 - explained in POIMS. ref OF 5 3742  SDS is not mere theory and computer
690529 - code.  It is a living record that grows each day providing the gift of
690530 - time and the power of knowledge. see POIMS, ref OF 1 1X6G and
690531 - ref OF 1 Y78L
690533 -  ..
690534 - Jack reports above that Eric Armstrong changed his attitude, showing
690535 - that change is occurring through consistent exposure to self-evident
690536 - benefits. ref SDS 0 LL4I  The real frustration is not that nothing
690537 - changes, but how to spread the news wide as the waters that SDS
690538 - enables a powerful change in the right direction, noted by General
690539 - Hatch on 951229. ref SDS 22 2131
690541 -             ..
690542 -            [On 040420 on 040420 transformation to reliance on the New
690543 -            Testament took the death of the leader and 30 - 60 years of
690544 -            experience, before original participants completed writings
690545 -            to support transformation. ref SDS 98 JZ53
690547 -  ..
690548 - Morris' point on lack of traction among customers, ref SDS 0 6E6F,
690549 - suggests this is not a good time to reduce persistence helping people
690550 - grasp the opportunity for transformation to a new way of working
690551 - intelligently using Communication Metrics. ref SDS 0 7D9L  People use
690552 - their head for breaking through walls of resistance, and when there is
690553 - feedback, like Jack submits today, showing there is merit in the
690554 - effort. ref SDS 0 RW6H
690555 -
690556 -
690558 -  ..
690559 - Improvement Takes 50 Years Like Walking Through Valley of Death
690560 -
690561 - Buckminster Fuller notes improvement is always a tough sell, reported
690562 - on 011210. ref SDS 75 R66K  Morris made the same point on 890809.
690563 - ref SDS 7 EB6K  At that time, he noted executives won't try to improve
690564 - until they are 100% sure of success. ref SDS 7 YM5N  Andy Grove points
690565 - out that waiting to improve until people are 100% sure is too late,
690566 - reported on 980307. ref SDS 32 N14G  Grove further notes that trying
690567 - to get successful people to improve in time to avoid being overtaken
690568 - by a strategic inflection point is like walking through the valley of
690569 - death. ref SDS 33 1657  Powerful emotional resistance to improvement
690570 - voiced today, ref SDS 0 RN6X, and ref SDS 0 6E6F, shows that advancing
690571 - civilization is a big challenge, noted by Morris on 990527 citing
690572 - powerful cultural forces resist improvement. ref SDS 34 1233  Other
690573 - forces are also at work that encourage improvement  As enabling forces
690574 - come into alignment, recognition grows about advantages, importance
690575 - and opportunity of working intelligently in a faster paced world, see
690576 - NWO, ref OF 7 4925, people will gravitate toward Communication Metrics
690577 - because SDS makes this new way of working, which Morris calls the
690578 - "Welch Management Method," quite powerful, as Eric and Jack have
690579 - discovered, noted in Jack's letter today, per above. ref SDS 0 RN40
690580 - Morris made a similar point on 010425, ref SDS 65 EP7F, and again on
690581 - 010924. ref SDS 71 NK4J
690583 -  ..
690584 - Focusing on lack of customer traction errs without equal focus to help
690585 - people learn about added power of SDS noted by Jack and Eric.  Morris
690586 - mentioned on 011211 that SDS works better than other methods,
690587 - ref SDS 76 VM9M, supporting earlier comments on 010924, ref SDS 71
690588 - NK4J and ref SDS 71 XT5F, which, in turn, reflect Morris' letter on
690589 - 010425 saying using SDS is a utopia compared to other methods because
690590 - things are in the right place at the right time, as shown by this
690591 - record. ref SDS 65 EP7F  On 940327 Morris noted that SDS support
690592 - improving better memory is self-evident, ref SDS 14 J496, and on
690593 - 911123 he said SDS enables a new way of working. ref SDS 9 0477  Jack,
690594 - Morris and Eric telling others about discovering that SDS will
690595 - increase traction among others.
690597 -  ..
690598 - Jack's generous comments that SDS may merit better exposure is
690599 - encouraging.  Suggesting that others support the effort to give SDS
690600 - wider exposure, ref SDS 0 7D9L, aligns with recommendations by
690601 - Secretary of Defense Donald Rumsfeld to form a circle of advocates,
690602 - reported on 020331. ref SDS 77 6L5K
690603 -
690604 -     [On 040420 on 040420 transformation to reliance on the New
690605 -     Testament took the death of the leader and 30 - 60 years of
690606 -     experience, before original participants completed writings to
690607 -     support transformation. ref SDS 98 JZ53
690609 -  ..
690610 - More voices sharing discovery by spreading the news that SDS enables a
690611 - new way of working that augments intelligence, eases pain experienced
690612 - by Eric, Jack, Dave, John and others in overcoming ignorance, fear and
690613 - denial that Communication Metrics is quite powerful, as Jack notes
690614 - today. ref SDS 0 RN40  The letter to Jack on 020920 requests the help
690615 - in promoting this new opportunity, which Jack says today is essential.
690616 - ref SDS 88 7D9L  When only one person is working the problem people
690617 - feel comfortable getting-by turning a blind eye to improvement.
690618 - Transcending the fine line between "badgering" and giving essential
690619 - encouragement and timely opportunity for transformation to a culture
690620 - of knowledge takes a circle of advocates.
690622 -  ..
690623 - Finding error in being persistent giving other people opportunity to
690624 - experience the discovery that Jack and Eric have made appears to
690625 - conflict with counsel from the Defense Secretary, to be persistent in
690626 - helping form a circle of advocates, also, reported on 020131 per
690627 - above. ref SDS 0 U24M
690629 -  ..
690630 - Dave Snowden and John Maloney are important targets, along with Jack,
690631 - Morris, Tom Munnicke, and many others, for drawing into a circle
690632 - advocates because they command respected voices that leverage notice
690633 - of SDS power when implemented for Communication Metrics.  We cannot
690634 - engage Dave and John in advancing Knowledge Management without them
690635 - having some comfort level with the implementation.
690636 -
690637 -
690638 -
690639 -
690640 -
690641 -
6907 -

SUBJECTS
What's a Metrics Accuracy Communication Intelligence Alignm  t Exampl
Cognitive Science Psychology Philosophy Political Science Not Accepte
Story Narratology Jack Supports Role of KM as Managing Narrative

7505 -
750601 -         ..
750602 -        Communication Metrics Counts What Counts Most -- Accuracy
750603 -        Accuracy Core Metric of Communication Aided by SDS Alignment
750604 -
750605 -
750606 -        Morris continues responding to Jack....
750607 -
750608 -        c.  One of the biggest problems with "Communications metrics"
750609 -            is there are no metrics.  There is nothing to measure,
750610 -            nothing to value until long after the fact.  It is hard to
750611 -            measure prevention.  It is harder to measure
750612 -            communications.  There is the message, the sender, the
750613 -            channel, and the receiver.  Metrics are numbers that are
750614 -            plotted, and trends, etc are observed by managers and teams
750615 -            in a search for process and task execution improvement.  I
750616 -            see none of that in Communications metrics.  Only Rods
750617 -            opinion of what should be done, and who is at fault.
750618 -            ref DRT 2 646O
750620 -                  ..
750621 -             2)  Jack responds to Morris.....
750622 -
750623 -                 Rod's process, in my view, is one of story telling.
750624 -                 Snowden claims that story telling is the right process.
750625 -                 So do I. ref DRT 3 S24N
750626 -
750628 -  ..
750629 - So, if Jack feels SDS supports the "right process," why isn't he
750630 - "spreading the news"?
750631 -
750632 -     [On 040420 on 040420 transformation to reliance on the New
750633 -     Testament took the death of the leader and 30 - 60 years of
750634 -     experience, before original participants completed writings to
750635 -     support transformation. ref SDS 98 JZ53
750637 -  ..
750638 - Communication Metrics was discussed with Morris on 950204. ref SDS 18
750639 - 5468   As noted below, strengthening literacy, memory and accuracy of
750640 - understanding the story of daily life is an appropriate metric of
750641 - communication. ref SDS 0 VN5M  Jack's support today for this method is
750642 - appreciated and encouraging.  Alignment with Dave Snowden's ideas was
750643 - noted on 020608. ref SDS 79 P845  Below, the importance of seven (7)
750644 - other steps using SDS are discussed for Communication Metrics.
750645 - ref SDS 0 V97G
750647 -  ..
750648 - When these ideas were discussed with Morris on 950204, we found that
750649 - Morris' business experience demonstrated need for business metrics to
750650 - improve communication. ref SDS 18 SR42 Frustration in Morris' letter
750651 - today seeking numbers, plots and trends used for traditional business
750652 - metrics, ref SDS 0 LJ9L, rather than a story aligned with history,
750653 - objectives, requirements and commitments, reflects the character of
750654 - mental metrics to calculate accuracy of communication that occur in
750655 - parallel on a large scale below the level of linear measurements which
750656 - can be easily grasped by the conscious span of attention, explained on
750657 - 950204. ref SDS 18 HE6J  Morris cited this concern on 950223.
750658 - ref SDS 19 5868 Analysis at that time showed that mental metrics are
750659 - more complex than methods developed for comparing the work of
750660 - refrigerators, cars and computers. ref SDS 19 8896  We discussed this
750661 - again on 970526. ref SDS 30 4133
750662 -
750663 -              [On 031008 Morris commended Gary Johnson's progress using
750664 -              SDS at aerospace company, and observes that benefits of
750665 -              more accurate memory enabled by SDS is better than
750666 -              forgetting. ref SDS 96 EQ8N
750668 -               ..
750669 -              [On 070831 SDS supports Communication Metrics with
750670 -              flexible structure tha has many units of information.
750671 -              ref SDS A0 FL9G
750672 -
750674 -  ..
750675 - Frustration with mental metrics boils up in widespread caution about
750676 - the field of cognitive science....
750678 -               ..
750679 -          1.  Morris Jones cites ignorance
750680 -              that talking, hearing, seeing
750681 -              information in meetings, calls
750682 -              and documents is not the same
750683 -              as communication that requires
750684 -              listening....................... 890809, ref SDS 7 EB6K
750686 -               ..
750687 -          2.  Max Wideman cites disconnect
750688 -              between management experts
750689 -              and cognitive science........... 971024, ref SDS 31 8288
750691 -               ..
750692 -          3.  Jason Yuen cites disconnect
750693 -              between successful executives
750694 -              managing billions of dollars
750695 -              and cognitive science........... 990622, ref SDS 35 UF9K
750697 -               ..
750698 -          4.  Eric Armstrong cites disconnect
750699 -              software engineers frustrated
750700 -              cognitive science information
750701 -              different from knowledge........ 000503, ref SDS 47 5033
750703 -               ..
750704 -          5.  Morris Jones frustrated
750705 -              cognitive science lacks
750706 -              predictive models for mental
750707 -              metrics, won't listen to
750708 -              innovative models for
750709 -              improving listening............. 011129, ref SDS 72 PS9I
750711 -               ..
750712 -          6.  Jack Park visceral objection
750713 -              to alphabet technology, won't
750714 -              listen to cognitive science
750715 -              models that strengthen
750716 -              communication................... 011208, ref SDS 74 4Q5L
750718 -               ..
750719 -          7.  Morris Jones explains
750720 -              limitations of cognitive
750721 -              science......................... 011211, ref SDS 76 XJ8N
750722 -
750724 -  ..
750725 - Despite understandable frustrations coming to grips with new science
750726 - for mental processes, per above, ref SDS 0 6D4M, Peter Drucker
750727 - published an article in the Atlantic Monthly reviewed on 991025 that
750728 - summarized nearly a century of study by calling for leadership and
750729 - technology to routinize support for good management by applying
750730 - cognitive science. ref SDS 38 0785  Drucker's article supports Andy
750731 - Grove's book "Only the Paranoid Survive," reviewed on 980307, and
750732 - warning that mental maps are awfully forgiving of error. ref SDS 33
750733 - 7571  In the field of communication, people do not want numerical
750734 - reports, plots and trends showing a pandemic of bumbling within the
750735 - ranks of senior management, cited by Henry Kissinger on 940609.
750736 - ref SDS 15 4238  People want an accurate story, not a report of
750737 - inaccuracies.  Discussion with Morris on 970526 explained that
750738 - Communication Metrics discloses accuracy which enables proactive
750739 - management through notice for correcting misunderstanding in time to
750740 - avoid mistakes that cause delay and extra cost that do show up in
750741 - numbers, plots and trends. ref SDS 30 4132
750743 -  ..
750744 - Civilization has developed effective metrics for communication by
750745 - weighing the accuracy of the "story," as further discussed on 950204
750746 - beginning with a review of Morris' experience that shows the need for
750747 - expanding traditional business metrics to weigh accuracy. ref SDS 18
750748 - AW8K and ref SDS 18 AW4M  Jack's support for this part of Com Metrics
750749 - is helpful. ref SDS 0 L25H
750750 -
750751 -
750752 -
750753 -
750754 -
7508 -

SUBJECTS
Accuracy Desired without Feedback Meetings Refusal to Prepa   for Mee
Jones, Morris Views Mirror Jack's Assessment that SDS Records Twist t
SDS Opinions of Rod Welch Linked to Original Sources Not Liked by Jack
Edit SDS Records Muse Space be Turned Over to Collaboratory So Everyo
1-sided Interpretation Frustrating Knowledge Space Need More SDS User
Chest Thumping about SDS Avoid Overselling by Developer Not Effective
Bragging Self-promotion Chest Thumping Object SDS Unique Design Suspe
Arrogance Ego Satisfaction Reduced by SDS Intelligence Process of Tri

9010 -
901101 -         ..
901102 -        Accuracy Requires Correction to Refine Understanding
901103 -        Feedback Refines Accuracy Strengthens Knowledge Avoid Mistakes
901104 -
901105 -
901106 - Morris continues in a letter to Jack....
901107 -
901108 -        d.  [Rod] twists things like a lawyer. ref DRT 2 6479
901110 -                  ..
901111 -             3)  Jack Park responds to Morris' letter....
901112 -
901113 -                 I think it to be quite amazing that what you say here
901114 -                 mirrors many of my own views on the situation.
901115 -                 ref DRT 3 2Y6F
901117 -                  ..
901118 -                 When I read Rod's records, what I see is his constant
901119 -                 warping of what he observes to fit into his own
901120 -                 metaphors and views.  Rod has asked me to take a look
901121 -                 at some writing of Dave Snowden and Rod's own take on
901122 -                 Snowden's work.  Meanwhile, Rod complains that Snowden
901123 -                 must not understand knowledge management (as Rod
901124 -                 understands it) because there is no apparent "work
901125 -                 product".  Always, Rod returns to his record as proof
901126 -                 that he (Rod) is the only person on the planet that
901127 -                 understands knowledge management (as Rod defines it).
901128 -                 ref DRT 3 FY6J
901129 -
901130 -                     [On 040420 on 040420 transformation to reliance on
901131 -                     the New Testament took the death of the leader and
901132 -                     30 - 60 years of experience, before original
901133 -                     participants completed writings to support
901134 -                     transformation. ref SDS 98 JZ53
901135 -
901137 -  ..
901138 - Morris continues answering Jack's first letter....
901139 -
901140 -        e.  You have most likely seen how he tried to hijack your teams
901141 -            efforts and have his solution as the "plan of record".
901142 -            ref DRT 2 VT7O
901144 -  ..
901145 - Imputing mendacious, malicious intent padding the record to "hijack" a
901146 - project suggests someone has been deeply hurt.
901148 -  ..
901149 - OHS/DKR meetings at SRI are listed on 001017 for review of advocacy to
901150 - make SDS the "plan of record." ref SDS 58 1575  SDS is mentioned twice
901151 - in the formal meetings over a period of six (6) months or so.  On
901152 - 000331 Jack Park proposed in a private telephone call that Rod make a
901153 - presentation on Com Metrics to the OHS/DKR team.  Reluctance of people
901154 - to study core issue of defining "knowledge," led to declining Jack's
901155 - suggestion.  Rod never promoted nor discussed SDS at the meetings.
901156 - During the meeting on 000406, Jack's boss, Adam Cheyer cited SDS to
901157 - the group for consideration. ref SDS 45 6923
901159 -  ..
901160 - Later on 000726 Cliff Joslyn discussed the mathematics of SDS.
901161 - ref SDS 54 3960  In addition to formal meetings, on 000504 Jack
901162 - indicated in a letter that the group study SDS to make progress on KM
901163 - objectives. ref SDS 48 XD5M  There is no record anyone studied SDS.
901164 - Eric Armstrong attended a meeting with Morris at Intel on 000517, and
901165 - this was reported to the team during a meeting the next day at SRI on
901166 - 000518.  Neither Eric nor Rod promoted SDS to the team. ref SDS 51
901167 - 5555
901169 -  ..
901170 - This leads to the current focus on building a bridge for
901171 - transformation that begins with study. ref SDS 0 IX6G
901173 -  ..
901174 - Eric Armstrong reported in a letter on 000824 that he drew from a
901175 - private meeting that Doug Engelbart was proposing the SDS design for
901176 - an OHS/DKR system. ref SDS 56 PU5N  Eric opposed SDS at that time for
901177 - the reasons Jack and Morris advance today, i.e., SDS makes adding
901178 - links in email fast and easy. ref SDS 56 1V68  A year or so later,
901179 - after gaining more experience with SDS work product, on 010913 Eric
901180 - wrote a letter to the group citing advantages of SDS links.
901181 - ref SDS 69 1U3O  A few days later, on 010916 Eric sent another letter
901182 - commending SDS for self-evident benefits enabling amazing memory,
901183 - ref SDS 70 0001, which aligns with Morris' comments earlier on 940327,
901184 - ref SDS 14 J496, and seems to be reflected by the change in attitude
901185 - reported by Jack today, with Eric now saying SDS applied through the
901186 - practice of Communication Metircs is powerful. ref SDS 0 RN40
901188 -  ..
901189 - This record does not appear to support a charge of hijacking OHS/DKR
901190 - work.  Jack might comment on his interpretation based on additions and
901191 - corrections to the record.  Along with Morris, Jack has been sensitive
901192 - and frank in cautioning against over zealous promotion of SDS, shown
901193 - by his letter on 011208, ref SDS 74 FV5H, and so may have further
901194 - evidence that sheds more perspective.
901196 -  ..
901197 - Morris continues replying to Jack's first letter....
901198 -
901199 -        f.  History is written by the victorious, and so is Rods
901200 -            record. ref DRT 2 6W8M
901202 -  ..
901203 - "History" as experience, knowledge and intelligence is more robust
901204 - than traditional use for self-congratulatory exercise. ref OF 3 2300
901205 - Studying POIMS and the SDS record shows that success often depends on
901206 - command and control of the record, ref OF 5 1113, discussed with
901207 - Morris at Intel on 000517. ref SDS 50 QF8L
901209 -  ..
901210 - Morris continues responding to Jack....
901211 -
901212 -        g.  At the moment, he has only a personal victory, and a
901213 -            personal record.  It may or may not contain the "truth".
901214 -            At best it is adversarial, and contains biased views of
901215 -            what he wants the world to be so that his method must be
901216 -            adopted for the survival of mankind. ref DRT 2 VT8J
901218 -             ..
901219 -        h.  The problem is the record is the world as he desires it to
901220 -            be.  The hard reality is the record is just his personal
901221 -            philosophy and biased views of his experience.  He often
901222 -            misrepresents what I say to him, and just puts in the
901223 -            record what he wants me to have said.  His response is it
901224 -            is my "duty" to fix the record.  My response is "Why".  I
901225 -            have had this discussion with him for years.  It never
901226 -            seems to progress.  It is entertaining to argue about.
901227 -            ref DRT 2 VT4L
901228 -
901229 -                [On 040420 on 040420 transformation to reliance on the
901230 -                New Testament took the death of the leader and 30 - 60
901231 -                years of experience, before original participants
901232 -                completed writings to support transformation.
901233 -                ref SDS 98 JZ53
901234 -
901236 -              ..
901237 -             Story Needs Intelligence for Accurate Relevant History
901238 -             Knowledge Constructed by Adding Intelligence to Stories
901239 -
901240 -
901241 -             4)  Jack Park seems to concur with Morris saying in his
901242 -                 reply.....
901244 -                  ..
901245 -                 Rod's process, in my view, is one of story telling.
901246 -                 Snowden claims that story telling is the right
901247 -                 process. So do I.  I'm playing with "augmented story
901248 -                 telling" where there are two spaces, one for story
901249 -                 telling (protected, not interactive) and one for story
901250 -                 discussion (fully interactive). SDS lacks the other
901251 -                 space.  When I mention this to Rod, he gets thoroughly
901252 -                 confused and thinks I'm asking him to let others edit
901253 -                 his records (I am not: read what I just said), and
901254 -                 then he says: "write to me and I'll mention your ideas
901255 -                 in the record" (yea, right! as filtered with Rod's own
901256 -                 view of what I just said).  When I talk about
901257 -                 interactive, that's precisely what I mean. SDS is not
901258 -                 that in any sense of the term. ref DRT 3 S24N
901259 -
901261 -  ..
901262 - Morris' complaint that the SDS record is not useful for managing the
901263 - work, ref SDS 0 A46F, repeats concern on 011211. ref SDS 76 STSY
901264 - Organizational memory is resisted to avoid accountability, cited by
901265 - Morris on 991021. ref SDS 37 2695  This attitude changes when people
901266 - gain experience to discover that the record saves time and money,
901267 - shown by the example on 970107. ref SDS 28 4953  Jack Park's report
901268 - today that Eric Armstrong has changed his attitude shows that when
901269 - people gain more experience, they discover the SDS record is quite
901270 - powerful. ref SDS 0 RN40
901272 -  ..
901273 - Jack's letter today saying he does not propose common editing of SDS
901274 - records on the Internet, ref SDS 0 TI8N, offers helpful clarification
901275 - of his letter on 010411 that seemed to urge this remedy, ref SDS 64
901276 - NV5I, for avoiding alleged "filtering" and bias, discussed below.
901277 - ref SDS 0 H53G  At that time, Jack discussed "re-implementation" of
901278 - SDS, ref SDS 64 NH3O, which seems to flow from Jack's letter on 001130
901279 - proposing a 3-layer architecture for SDS to include users adding
901280 - commentary and participating in IBIS-based dialogs to reach concensus,
901281 - and thus avoid bias and filtering. ref SDS 62 NX66
901283 -  ..
901284 - Jack's insight that SDS is used for "story telling" is an important
901285 - part of the SDS story. ref SDS 0 H98H  As related above, writing the
901286 - story begins the Communication Metrics process. ref SDS 0 LJ5O  Seven
901287 - (7) more steps are needed to triangulate accuracy and add intelligence
901288 - for improving daily management, listed in the record on 001219.
901289 - ref SDS 63 4W4L  If all we do is write a story, there is significant
901290 - potential for error and for personal bias to color analysis, based on
901291 - feelings at the moment.  On 911123 Morris described this as "feel
901292 - good" management, ref SDS 9 1331, and recognized SDS is different.
901293 - ref SDS 9 0477  On 000331 Jack's letter described SDS, as explained in
901294 - POIMS, steers an interesting line along the border of causal and
901295 - relational thinking. ref SDS 44 TS35  This capability requires writing
901296 - the story of daily history under a flexible structure of knowledge,
901297 - explained in POIMS. ref OF 5 3742
901299 -  ..
901300 - Morris repeats prior complaints on 011211, per above, ref SDS 0 WE7H,
901301 - and is joined today by Jack, saying the SDS record is one-sided,
901302 - "twisted" and "biased" (see, ref SDS 0 HU3M and ref SDS 0 H98H).  This
901303 - is a common and appropriate concern because improving accuracy is a
901304 - core objective of Communication Metrics, as explained on 950204.
901305 - ref SDS 18 8A4G  To improve communication the first step is
901306 - understanding that "listening" is a two-way street, as discussed on
901307 - 011207. ref SDS 73 VR7I  Morris reported on 940327 that he encountered
901308 - resistance from colleagues when submitting his record to refresh
901309 - recollections. ref SDS 14 J47F  This shows that concern about biased
901310 - interpretations are common, which makes the task of building and
901311 - maintaining shared meaning a major psychological burden; but does not
901312 - support avoiding efforts to strengthen listening and accuracy of
901313 - communication, for reasons Morris cited on 890809. ref SDS 7 126J
901315 -  ..
901316 - There is a good deal of history on listening and accuracy of the SDS
901317 - record, summarized on 011211. ref SDS 76 T432  At that time, as now,
901318 - issues were reviewed on overzealous advocacy, ref SDS 76 K54V, and the
901319 - need to balance fear of erroneous representation that stops all
901320 - efforts to build shared meaning, against the fact that human memory is
901321 - fallible and so communication is never perfect, ref SDS 76 F46M, which
901322 - requires feedback for continual refinement. ref SDS 76 K56U  Updating
901323 - this prior work shows....
901325 -               ..
901326 -          a.  Contractor claims SDS record
901327 -              inaccurate, tape records
901328 -              meetings and notifies
901329 -              corrections will be submitted
901330 -              to Engineer...................... 880907, ref SDS 1 3402
901332 -               ..
901333 -          b.  Engineer planning to use
901334 -              Contractor's feedback to
901335 -              refine accuracy of the record.... 880907, ref SDS 2 6927
901337 -               ..
901338 -          c.  Contractor discontinues tape
901339 -              recording meetings............... 880927, ref SDS 3 8538
901341 -               ..
901342 -          d.  Report that tape recordings
901343 -              show SDS record accurate......... 881003, ref SDS 4 7007
901345 -               ..
901346 -          e.  Engineer complains record not
901347 -              biased in favor of Engineer...... 881007, ref SDS 5 KY3H
901349 -               ..
901350 -          f.  Contractor's counsel complains
901351 -              SDS record inaccurate; says
901352 -              corrections will be submitted;
901353 -              stopped tape recording and
901354 -              did not submit corrections....... 881102, ref SDS 6 0629
901356 -               ..
901357 -          g.  Morris encountered resistance
901358 -              to submitting his notes to
901359 -              refresh memory of colleagues..... 940327, ref SDS 14 J47F
901361 -               ..
901362 -          h.  CDWR complimented PG&E for
901363 -              using SDS records that give
901364 -              State engineers accurate
901365 -              understanding of complex
901366 -              project.......................... 941005, ref SDS 16 1569
901368 -               ..
901369 -          i.  PG&E reports many managers
901370 -              report SDS has worked well
901371 -              to provide accurate record
901372 -              of the work...................... 941130, ref SDS 17 0X62
901374 -               ..
901375 -          j.  Morris complained Rod does
901376 -              not listen....................... 950223, ref SDS 19 7499
901378 -               ..
901379 -          k.  Morris complains again Rod
901380 -              does not listen.................. 951103, ref SDS 21 6820
901382 -               ..
901383 -          l.  Morris complains SDS record
901384 -              is inaccurate.................... 951103, ref SDS 21 1L95
901386 -               ..
901387 -          m.  Marcy at Intel says SDS
901388 -              record is accurate like
901389 -              a tape recorder.................. 960326, ref SDS 25 3004
901391 -               ..
901392 -          n.  Glenn said record is accurate
901393 -              but people worry it could be
901394 -              a one sided interpretation....... 961017, ref SDS 27 2863
901396 -               ..
901397 -          o.  Morris complains Rod enters
901398 -              record incorrectly, so SDS
901399 -              support for alignment compounds
901400 -              meaning drift rather than
901401 -              improves accuracy................ 960721, ref SDS 26 6V74
901403 -               ..
901404 -          p.  Morris provides helpful
901405 -              feedback, complains SDS
901406 -              record twisted his
901407 -              representations........ ......... 011211, ref SDS 76 R68J
901409 -               ..
901410 -          q.  Morris provides no evidence
901411 -              of anything twisted; analysis
901412 -              shows SDS enables Com Metrics
901413 -              that makes creating accurate
901414 -              record faster and easier than
901415 -              other methods.................... 011211, ref SDS 76 T432
901417 -               ..
901418 -          r.  Advocacy is common to all
901419 -              communication; restrained in
901420 -              SDS records by objective to
901421 -              build shared meaning for
901422 -              improving productivity and
901423 -              earnings......................... 011211, ref SDS 76 K54V
901425 -               ..
901426 -          s.  Morris frustrated by power of
901427 -              SDS to aid memory attacks the
901428 -              "record" as meaningless.......... 011211, ref SDS 76 STSY
901430 -  ..
901431 - This record indicates there are mistakes using SDS, as occurs in all
901432 - communication, per above. ref SDS 0 I96M  SDS improves accuracy by
901433 - adding "intelligence" that triangulates understanding with alignment,
901434 - organization, and feedback, explained in POIMS. ref OF 1 3374  Better
901435 - accuracy of SDS records is shown by favorable comparisons with tape
901436 - recordings on several occasions. ref SDS 0 RO86 and ref SDS 0 V53L
901437 - Resistance to feedback voiced by Morris today, ref SDS 0 A46F, aligns
901438 - with common practice cited in NWO, ref OF 9 2670, yet is a powerful
901439 - mechanism for refining accuracy of knowledge, noted by Piercy reviewed
901440 - on 000515, ref SDS 49 7380, by Einstein on 991124, ref SDS 39 VO8L,
901441 - and by Grove, reviewed on 980307. ref SDS 33 4697  Common law and
901442 - contract requirements for timely notice augur for feedback to avoid
901443 - error that causes damage in the loss of life and property.
901445 -  ..
901446 - Jack's complaint of "filtering", ref SDS 0 H98H, sounds like another
901447 - form of the complaint that the record is a one-sided interpretation,
901448 - reported on 961017. ref SDS 27 5832  Jack has previously called for
901449 - ability to edit SDS records on the Internet for making corrections and
901450 - reaching concensus, discussed above. ref SDS 0 V98G  The general
901451 - concern that other people's views are not fully presented in the
901452 - record is incorrect, as shown by this record.  Correspondence is
901453 - mostly shown verbatim in SDS records and there is a link to the
901454 - original source that permits full and immediate review of context.
901455 - Sometimes when multiple sources are submitted the structure gets
901456 - complex and is hard to follow like today.
901458 -  ..
901459 - The only thing missing in Jack's ability to offer interpretations,
901460 - clarifications and corrections to the SDS record is using SDS.  This
901461 - was offered on 000503, ref SDS 46 CQ77, and again on 001121.
901462 - ref SDS 60 XU8I  Jack mentions today that he chose not to use SDS
901463 - under the terms offered. ref DRT 3 OG4G  As explained on 950204 SDS
901464 - provides a lot of firepower for analysis that aids literacy and
901465 - augments intelligence, as shown by this record. ref SDS 18 7499  Short
901466 - of using SDS, Jack routinely submits letters like today that are
901467 - entered in the record, per above. ref SDS 0 JT8O
901468 -
901469 -
901470 -
9015 -

SUBJECTS
Religion Merges with Science and Technology, Leon Fuerth's Lecture

9403 -
940401 -             ..
940402 -            SDS Enables New Way of Working Intelligently
940403 -            Religion to Enable Enlightenment Strengthened by SDS
940404 -
940405 -
940406 - Morris continues responding to Jack....
940407 -
940408 -        i.  Perhaps over time he will see it is easier to "change Rods
940409 -            method to fit the world" than to change the world.
940410 -            ref DRT 2 VT9H
940412 -             ..
940413 -        j.  In many ways, Rod has replace religion with his belief in
940414 -            SDS.  The record is his higher truth. ref DRT 2 VT9Q
940416 -  ..
940417 - On 010911 the world was changed when national security failures showed
940418 - gaps in ability to support effective analysis. ref SDS 68 YNGH
940419 -
940420 -       [On 030304 information overload was blamed for preventing NASA
940421 -       management from analysing email warnings in time to avoid
940422 -       disaster that led to the Columbia Space Shuttle exploding during
940423 -       the return from a mission to the International Space Station.
940424 -       ref SDS 94 0001
940426 -  ..
940427 - On 911123 Morris explained that using SDS implements the Welch
940428 - Management Method that is different from the way other people work.
940429 - ref SDS 9 0477  A week or so later on 911130 Justice Mosk on the
940430 - California Supreme Court supported Morris' evaluation. ref SDS 10 6LSY
940431 - Later on 940327 Morris discussed correlations between Com Metrics and
940432 - religion. ref SDS 14 JP60  At that time Morris cited opprobrium that
940433 - falls hard on those who help others avoid mistakes. ref SDS 14 J47F
940434 - Morris also mentioned self-evident benefits of SDS for improving
940435 - memory of critical details. ref SDS 14 J496  This record of
940436 - encouragement fuels efforts to spread the word in POIMS, NWO, and by
940437 - demonstrating a new way of working using SDS records like this one.
940439 -  ..
940440 - Morris is correct that SDS enables a system of Communication Metrics
940441 - that meets the growing challenge of a faster paced world where "truth
940442 - is a moving target," explained in NWO, ref OF 6 019R, as we discussed
940443 - on 950204. ref SDS 18 XN37  SDS is designed for the world as it is
940444 - becoming, rather than as it has been for the past several thousand
940445 - years.  We touched on traditional religious issues in correspondence
940446 - on 011211. ref SDS 76 627I
940448 -  ..
940449 - NWO further explains that courage, leadership and technology offer an
940450 - opportunity to extend the traditional power of religion for advancing
940451 - civilization through enlightenment, i.e., by augmenting intelligence.
940452 - ref OF 10 7055
940453 -
940454 -
940455 -
940456 -
940457 -
940458 -
940459 -
9405 -

SUBJECTS
NexistWiki Failed Train Wreck Good Metaphor Poor User Interface
Frustrated Jack Feels SDS Software Not Available for People to Use U

9604 -
960501 -         ..
960502 -        NexistWiki Train Wreck Good Metaphor Poor User Interface
960503 -        SDS Software Available for People to Use Under Reasonable Terms
960504 -
960505 -
960506 - Jack continues in his first letter...
960507 -
960508 -    6.  I have said before, and I'll say it again: the time is right
960509 -        for you to come up with some software that you can share (and
960510 -        be proud to share) with others (meaning: not sitting around
960511 -        sweating whether users will give up within the first week).
960512 -        NexistWiki, my project, is clear evidence that the user
960513 -        interface had better be simple, pretty, and intuitive, no
960514 -        matter how powerful the underlying metaphor is. NexistWiki is,
960515 -        IMHO, a train wreck looking for a place to happen. I hope to
960516 -        fix that in Version 2.  It's time for you to do something
960517 -        similar. ref DRT 1 9Y8I
960519 -  ..
960520 - Jack's representation that SDS software cannot be used by others to
960521 - transition from information to a culture of knowledge aligns with
960522 - understandings about his views in the call on 020920. ref SDS 88 OP9J
960523 - As shown in the record on 020920, there is a long history showing SDS
960524 - can be used by anyone willing to make the effort. ref SDS 88 OP4I
960526 -  ..
960527 - Jack says in his second letter responding to Morris....
960529 -                  ..
960530 -             5)  Right now, I think Rod's best hope resides in Gary
960531 -                 Johnson, who, I think, is about to take possession of
960532 -                 a copy of SDS. I don't think Gary is burdened, as I
960533 -                 am, with the notion that looking at SDS would
960534 -                 interfere with his own processes (as it would with me:
960535 -                 what I see in a product, I often hack into some open
960536 -                 source project, and I just don't want to be known for
960537 -                 stealing proprietary ideas). ref DRT 3 OG4G
960538 -
960540 -  ..
960541 - Jack's integrity stands as testiment to his strength of character that
960542 - is greatly needed for the goal of advancing from information to a
960543 - culture of knowledge.  While many small matters seem to stand in the
960544 - way of focusing the energy of bright stars into a powerful force for
960545 - progress, as discussed today, Jack's vision, skill and strong
960546 - character remain a powerful asset that deserves continued search for
960547 - common ground.
960548 -
960549 -
960550 -
960551 -
960552 -
960553 -
960554 -
960555 -
960556 -
960557 -
960558 -
9606 -