CONTACTS 
0201 - Intel Corporation
020101 - Mr. Morris E. Jones; Director of Architecture

SUBJECTS
Commercial Partners for Phase II Funding
Partners to Support Development
Design Support
Management of IT is Poor
Engineering Management
Engineers Don't Like to Write
Concurrent Engineering
Thinking Doing, Needs Balance Leveraged by SDS
Partners to Support Development
Time Not Enough for SDS Analysis Starting from Scratch
Intellectual Capital Experience Investing Saves Time

1713 -
1713 -    ..
1714 - Summary/Objective
1715 -
171501 - Follow up ref SDS 40 0000, ref SDS 39 0000.
171502 -
171503 - Received ref DRT 1 from Morris, responding to my letter, ref DIP 2,
171504 - sent last night, ref SDS 40 5280, asking about "artifact...," cited in
171505 - a letter from Dan Palanza, ref DRP 3 3264, also, received yesterday.
171506 - ref SDS 40 0001
171508 -  ..
171509 - Morris says he is unfamiliar with the term, and indicates it may refer
171510 - to fixing "bugs".
171511 -
171512 -     The POIMS paper describes a process of using Communication Metrics
171513 -     to "debug" management by finding and fixing mistakes in daily
171514 -     communication. ref OF 1 1108
171516 -  ..
171517 - Pending issues...
171518 -
171519 -   1.  Morris does not comment on whether this "artifact..." process
171520 -       was considered in his analysis of using Communication Metrics
171521 -       for the IT industry, on 990524. ref SDS 26 0876
171522 -
171523 -       Talked to Morris this evening. ref SDS 0 8798  He is not
171524 -       familiar with this terminology.
171526 -        ..
171527 -   2.  Is there any reason to believe Communication Metrics is a better
171528 -       method for engineering management that warrants marketing
171529 -       efforts, cited in Dan's letter. ref DRP 3 3074
171531 -        ..
171532 -       Morris said that existing engineering management tools work as
171533 -       well as SDS because you always start with a "blank page."  He
171534 -       said the analysis in SDS takes a long time, and that does not
171535 -       improve conventional methods.
171536 -
171537 -          [On 000212 KM project wants innovation to avoid starting from
171538 -          scratch. ref SDS 55 6864]
171540 -        ..
171541 -       I clarified the latter point.  SDS starts with a reserviour of
171542 -       experience and history that guide creation and alignment of
171543 -       useful intelligence.  See on 950204. ref SDS 6 4995
171545 -        ..
171546 -       Experience using SDS improves skill, similar to driving a car.
171547 -       But more importantly, using SDS generates a reservoir of
171548 -       knowledge that can be regularly recycled to grow the resource.
171550 -        ..
171551 -       We reviewed this capability on 940114, ref SDS 4 6295, but
171552 -       without experience, nor a record to review, this idea is hard to
171553 -       remember, because people mainly think through their experience,
171554 -       as reviewed on 900303. ref SDS 3 3016
171556 -        ..
171557 -   3.  Dan thinks he has something special for IT bookkeeping.  Is this
171558 -       a recognized problem that is looking for an innovative solution?
171559 -       ref SDS 39 0864
171561 -        ..
171562 -       Has Morris heard anything about "pattern language" cited by Dan
171563 -       on 990710. ref SDS 39 0368
171565 -        ..
171566 -       Morris is unaware this is an issue in IT.
171568 -        ..
171569 -   4.  Morris has not commented on NSF proposal for Communication
171570 -       Metrics, ref OF 2, and the technical objectives. ref OF 3
171572 -        ..
171573 -       Is this worth circulating at Intel for a Phase II reviewer,
171574 -       which we discussed on 990706. ref SDS 37 0886
171575 -
171576 -          On 990707, Sally at NSF indicates we don't need a reviewer
171577 -          for Phase I. ref SDS 38 0001
171579 -        ..
171580 -       Looking for a reviewer on a disruptive technology, is a good way
171581 -       to get the proposal reviewed by key people, who otherwise do not
171582 -       have time to consider Communication Metrics, for the reasons
171583 -       given in the Fortune article reviewed on 990625, ref SDS 32
171584 -       4914, and earlier on 990527. ref SDS 28 9711
171586 -        ..
171587 -       On 990527, we discussed canvasing colleagues at Intel for input.
171588 -       ref SDS 28 1233
171589 -
171590 -
171592 -  ..
1716 -
1717 -
1718 - 1033 called Morris
1719 -
171901 - Left message I would like to discuss some points.
171902 -
171903 - Sent emal linked to this record to guide discussion.  Did not make it
171904 - a letter.
171906 -  ..
1720 -
1721 -
1722 - 2107 called Morris
1723 -
172301 - He will track down pending issue 4, above, and look into circulating
172302 - the proposal.
172303 -
172304 -      [On 990713 Morris did this. ref SDS 41 0001]
172306 -  ..
172307 - We discussed doing a focus group to evaluate how people interact with
172308 - "intelligence" in the SDS records.  This is part of the technical
172309 - proposal to NSF. ref OF 3 0877
172311 -  ..
172312 - A preliminary step would be to observe Morris interacting to a
172313 - letter.
172314 -
172315 -
172316 -
1724 -

SUBJECTS
Click Links Objectionable, Takes Time
Internet Mail Too Slow
Overwhelmed by Details of Daily Management, SDS Format
Intelligence Overwhelming
Overwhelmed Observe Complexity of Management Details
Webmail Reduces Errors
Click Links Objection Access References in SDS Records for Context an
Objection Knowledge Access References in SDS Records for Context and
Click Links Object Access References in SDS Records for Context and

3911 -
391201 -  ..
391202 - Clicking Links in Email Web Mail Objectionable
391203 -
391204 - When I called Morris, per above, ref SDS 0 8798, he complained about
391205 - links in email.  He feels links are overwhelming because they take a
391206 - time to review background, understand context, and verify accuracy.
391208 -  ..
391209 - We reviewed the idea that links in SDS provide a resource to review
391210 - alignment, but there is no requirement to click on anything.  Links
391211 - are an additional resource that allow folks instant precision access
391212 - to verify their own mental links, and provide new ones that may have
391213 - been overlooked.  Under judicious review practice, only 10% of the
391214 - links are needed at any given day; but, on another day different links
391215 - will be needed based on the context, as set out on 990419. ref SDS 21
391216 - 0L9I
391218 -  ..
391219 - On 970524 Morris reported links to original sources add value to
391220 - communication. ref SDS 9 7298  This supports ISO management criteria
391221 - that calls for traceability to original sources, reviewed on 950721.
391222 - ref SDS 7 1740
391224 -  ..
391225 - The objection today seems to conflict somewhat with Morris' complaint
391226 - on 960721 that references in SDS records are not accessible.  Now that
391227 - context is accessible this seems to be a burden, when before it was a
391228 - burden not having access to context. ref SDS 8 3230  On 980405 Morris
391229 - seemed to indicate SDS support for links on the Internet add value by
391230 - solving an big problem of poor memory, lack of context, and reliance
391231 - on erroneous assumptions that degrade management productivity.
391232 - ref SDS 14 3990
391234 -  ..
391235 - History of using links is reviewed below. ref SDS 0 X3G6
391236 -
391237 -     [On 991014 links are objectionable because they impart knowledge
391238 -     that caries responsibility and accountability. ref SDS 52 3066
391239 -
391240 -     [On 000405 Doug Engelbart set goal for OHS/DKR project to develop
391241 -     links in email with addressability that improve communication with
391242 -     instant access to background. ref SDS 56 2484
391244 -      ..
391245 -     [On 000811 Eric Armstrong objected to links in email. ref SDS 57
391246 -     0001
391248 -      ..
391249 -     [On 000824 Eric Armstrong objected that Doug Engelbart planned to
391250 -     develop OHS/DKR software based on SDS design that enables links,
391251 -     ref SDS 58 FJ5H, analysed acceptance of links again. ref SDS 58
391252 -     AU4X
391254 -      ..
391255 -     [On 000824 case study people object to links that provide instant
391256 -     precision access to background, context, and to verify accuracy.
391257 -     ref SDS 58 AU67
391259 -      ..
391260 -     [On 010420 Jeff Conklin's work on organizational memory,
391261 -     ref SDS 59 MU7O, explains cognitive overhead requires time to
391262 -     create links and to decide when to open a links, which is
391263 -     similar to the challenge using judicial review practices for
391264 -     clear, concise, complete communication. ref SDS 59 SU6K
391266 -      ..
391267 -     [On 020820 people giving upon using links that make access to
391268 -     references fast and easy; prefer to be in the dark, rather than be
391269 -     responsible for the light of knowledge. ref SDS 61
391271 -      ..
391272 -     [On 020820 people giving up on accuracy in communication.
391273 -     ref SDS 62 V66I
391275 -  ..
391276 - Morris requested using links in email to webmail on 980329 because his
391277 - email program could not read HTML. ref SDS 13 3343
391279 -  ..
391280 - Experience using webmail reported on 990804 shows it has a lot of
391281 - advantages for everyone, principally reducing errors, and complexity.
391282 - ref SDS 44 1280
391284 -  ..
391285 - Clicking to open a letter requires minimal effort, indeed it is merely
391286 - volitional.  It enables command and control of the record that
391287 - strengthens management, explained in POIMS, ref OF 1 1113, and on
391288 - 990426. ref SDS 23 0558  On 990602 people using webmail report
391289 - favorable results. ref SDS 29 0001
391290 -
391291 -       [On 990909 Bill DeHart concurs. ref SDS 50 0001]
391292 - ..
391293 - On 890809 Morris noticed SDS improves management by making it
391294 - easier to write things down. ref SDS 2 2079  He was concerned there
391295 - wasn't enough time for this.  On 971021 developed plan to use Internet
391296 - for augmenting ability to use "intelligence." ref SDS 10 9999  On
391297 - 971105 added ability to deliver intelligence on the Internet, so that
391298 - managers do not have write everything down. They need merely "click"
391299 - to add intelligence to management and improve earnings.
391301 -  ..
391302 - On 970524 Morris reported that a lot of links are useful for root
391303 - cause analysis, and that communication experts at a Cal Tech seminar
391304 - recommended this capability. ref SDS 9 7298
391306 -  ..
391307 - Now links suddenly seem to be a problem, even though on 960721 lack of
391308 - access to references was the problem. ref SDS 8 3230
391310 -  ..
391311 - On 990612 a manager at PG&E explained Com Metrics links are helpful,
391312 - ref SDS 29 5041, reflecting comments from others, e.g., on 981104.
391313 - ref SDS 17 4320
391314 -
391315 -      [On 990905 Morris is trying web mail using MS Office 2000 because
391316 -      links are helpful. i.e., he changed his mind. ref SDS 48 0966]
391318 -       ..
391319 -      [On 991009 Morris objects to clicking on Welch links, feels his
391320 -      links are more useful than Rod's. ref SDS 51 0552]
391322 -       ..
391323 -      [...Morris reads email off-line so links are not accessible.
391324 -      ref SDS 51 3077]
391325 -
391326 - "Clicking" seems to be a different objection from earlier requests for
391327 - a search engine to manage links discussed on 990426, ref SDS 23 1100,
391328 - and the next day. ref SDS 24 8159
391330 -  ..
391331 - Objections to clicking links for "intelligence" seem to reflect
391332 - "attitude," issues cited by Jason Yuen at SFIA on 990505. ref SDS 25
391333 - 4732  On 990525 Morris cited attitude against writing that prevents
391334 - using Communication Metrics to improve management at Intel.
391335 - ref SDS 27 0966  On 990527 strong cultural forces were blamed for
391336 - refusal to adopt good management practice. ref SDS 28 1233  On 990625
391337 - an article in Fortune says executives prefer not to "execute" good
391338 - management because of personal "psyche." ref SDS 32 4914  On 940605
391339 - laziness was cited as a reason executives avoid good management
391340 - practice. ref SDS 5 0550  Hubris and fear of acountability are other
391341 - "attitudes" that prevent executives from executing, cited on 990625.
391342 - ref SDS 32 4914
391344 -  ..
391345 - On 980712 Max Wideman objected to clicking on links. ref SDS 15 6804
391347 -  ..
391348 - On 980824 Max forecast that people would object to clicking on links,
391349 - despite benefits of wider access to related background and support.
391350 - ref SDS 16 5977   On 990211 manager with U.S. Army Corps of Engineers
391351 - was overwhelmed by SDS record. ref SDS 19 3780
391353 -  ..
391354 - Analysis on 980405 shows that resistance to clicking for "knowledge"
391355 - is largely grounded in fear of accountability, ref SDS 16 8947; but,
391356 - may, also, relate to hubris, similar to people who object to
391357 - conducting a discussion using a speaker phone.  Resistance to clicking
391358 - further arises from desire to avoid responsibility for knowledge of
391359 - complexity that requires care to fully understand relevant history, as
391360 - explained on 980824. ref SDS 16 3465
391362 -  ..
391363 - Reviewing relevant history is hard work that requires diligence, like
391364 - preparing for meetings, addressed by Wayne Wetzel on 940628.
391365 - ref SDS 5 0550   On 980307 Grove at Intel reports diligence is not
391366 - easy and it is not fun, but it is necessary. ref SDS 12 3101
391368 -  ..
391369 - SDS summary capabilities make this easier, explained in POIMS.
391370 - ref OF 1 0561  Judicious Review procedures are also helpful, reviewed
391371 - on 990419. ref SDS 21 3240
391372 -
391373 -     [On 990715 manager at NSF doesn't like to click. ref SDS 42 0001]
391374 -
391375 -     [On 990802 doctor objects to clicking on links. ref SDS 43 9108]
391377 -      ..
391378 -     [On 990802 medical manager reported advantages of web mail.
391379 -     ref SDS 43 0406]
391381 -      ..
391382 -     [On 990817 managers need commitment to improve management before
391383 -     using tools that enable managers to click for relevant history
391384 -     that improves management. ref SDS 45 6829]
391386 -      ..
391387 -     [On 990827 objections to are emotional. ref SDS 46 1088]
391389 -      ..
391390 -     [On 990830 lawyer objects to clicking on links. ref SDS 47 4420]
391392 -  ..
391393 - On 980824 benefits of web mail developed, ref SDS 16 6384, and was
391394 - supplemented on 990419 by Judicious Review procedures. ref SDS 21 2320
391395 -
391396 -     On 981104 Com Metrics on web pretty neat. ref SDS 17 4320
391397 -
391398 -     981106 links in email solve problems. ref SDS 18 2070
391400 -      ..
391401 -     990409 SDS links solve project problem. ref SDS 20 3072
391403 -      ..
391404 -     990426 SDS links helpful, admired. ref SDS 22 9400
391406 -      ..
391407 -     990602 SDS links easy to follow, helpful. ref SDS 29 5041
391409 -      ..
391410 -     990711 NSF research grantee found Communication Metrics on the
391411 -     Internet useful. ref SDS 40 2200
391413 -      ..
391414 -     990802 medical manager reported Communication Metrics on the
391415 -     Internet is pretty neat. ref SDS 43 0406
391417 -      ..
391418 -     [On 990804 benefits of web mail reviewed. ref SDS 44 1280]
391420 -      ..
391421 -     [On 990907 Dave Vannier reported SDS on the Internet establishes
391422 -     claims about Communication Metrics improving management.
391423 -     ref SDS 49 0149
391425 -      ..
391426 -     [On 990909 Bill DeHart reported problems with email are solved by
391427 -     benefits of web mail. ref SDS 50 0001]
391429 -      ..
391430 -     [On 991216 John Maloney with KM in San Francisco characterized Com
391431 -     Metrics on the Internet as "very cool." ref SDS 53 6720
391433 -      ..
391434 -     [On 991222 Doug Engelbart's paper explains impacts of scale.
391435 -     ref SDS 54 1596]
391437 -      ..
391438 -     [On 000824 analysed acceptance of links again. ref SDS 58 FJ5H
391440 -      ..
391441 -     [On 010907 more people commented favorably on SDS records they
391442 -     encounter on the Internet searching for solutions and ideas.
391443 -     ref SDS 60 KX3L
391444 -
391445 -
391446 -
391447 -
391448 -
391449 -
391450 -
391451 -
3915 -