CONTACTS 
0201 - Intel Corporation
020101 - Mr. Morris E. Jones; Director of Architecture

SUBJECTS
Internet Doc Log Evaluation
Complexity of Knowledge, Overwhelming
Subject Indexing is Complex, Others Have
Subject Index Manages Complexity Like WBS
3 x 5 Cards, Improve Organization of

1407 -
1407 -    ..
1408 - Summary/Objective
1409 -
140901 - Follow up ref SDS 42 0000, ref SDS 41 0000.
140902 -
140903 - Received ref DRT 1 9766 from Morris responding to ref DIP 7 1147
140904 - linked to the record on subject indexing, and to discussion on SDS for
140905 - design support. ref SDS 42 0876
140907 -  ..
140908 - Submitted ref DIT 1 3132 linked to this record for further comment.
140909 -
140910 -
140911 -
140913 -  ..
1410 -
1411 -
1412 - Progress
141301 -  ..
141302 - SDS Subject Index Solves Information Retrieval Problems
141303 -
141304 - Follow up ref SDS 42 4774, ref SDS 41 9633.
141305 -
141306 - Received ref DRT 1 from Morris responding to ref DIP 7 1147 with link
141307 - to ref SDS 42 4774.
141309 -  ..
141310 - Morris does not comment on this subject, including the need for
141311 - baseline subject structures reported at ref SDS 42 7455.
141313 -  ..
141314 - Submitted ref DIT 1 3132 asking if Morris wants a demonstration of the
141315 - subject index in order to understand this capability. ref DIT 1 7298
141317 -  ..
141318 - Linked to NWO for explanation of "understanding." ref OF 2 5361
141319 -
141320 -     [On 000303 offered to meet about designing a better organic
141321 -     subject structure. ref SDS 57 0896]
141322 -
141323 -
141324 -
141325 -
1414 -

SUBJECTS
Design Support Management of IT is Poor
Engineers Don't Like to Write Ignorance, Fear, Denial
Leadership Helps Those who Fear Writing
Writing SDS Adds Value with Traceability, Expedited by SDS
Thinking Doing, Needs Balance Leveraged by SDS
Guidelines No Time to Implement Time Not Enough for Documentation
Intel Meeting Note Procedures Managers Resist Changing Methods
Engineers Resist Changing Work Practices, 000413

6410 -
641101 -  ..
641102 - SDS Supports Management; Engineers Don't Want to do Management
641103 - Engineers Love Technology; Want Others to Do Management Analysis
641104 -
641105 - Follow up ref SDS 42 0876, ref SDS 31 3468.
641106 -
641107 - The letter today on the subject index, per above, ref SDS 0 U592,
641108 - follows up discussion last night on using SDS for engineering
641109 - management, ref SDS 42 0876, that cited published reports about rising
641110 - demand for tools to support software engineering. ref SDS 42 BP60
641112 -  ..
641113 - Morris comments...
641114 -
641115 -     The challenge is to get people to write down [their] ideas.  Many
641116 -     times, programmers are tacticians, and they just start writing
641117 -     code.  They don't want to think about the big picture or impacts.
641118 -     These are problems left to managers.  Many technical people are in
641119 -     love with technology, not with analysis and English.  You should
641120 -     know that engineers and scientists are some of the worst writers
641121 -     in the world. ref DRT 1 9766
641123 -        ..
641124 -       [On 990527 Andy Grove reported that engineers don't like to read
641125 -       ref SDS 44 5110 ... Morris cited strong cultural forces that
641126 -       prevent reliance on reading and writing. ref SDS 44 1233]
641128 -        ..
641129 -       [On 990625 CEOs fail because they fail to add analysis and
641130 -       connections for alignment that engineers leave to managers, as
641131 -       reported by Morris today, ref SDS 46 7753, and that
641132 -       organizations fail because CEOs fail to execute; they feel good
641133 -       management is unnecessary overkill, and so don't feel like doing
641134 -       it. ref SDS 46 4914
641136 -        ..
641137 -       [On 990924 high cost of medical mistakes caused by poor
641138 -       communication. ref SDS 51 5576]
641140 -        ..
641141 -       [On 000207 doctors don't like to read and write, they just want
641142 -       to treat patients. ref SDS 54 5568]
641144 -        ..
641145 -       [On 000212 KM project indicates SDS capability would help
641146 -       engineering management. ref SDS 55 8960]
641148 -        ..
641149 -       [On 000227 software programmer plans to gain acceptance of DKR
641150 -       to solve world problems by getting software programmers to adopt
641151 -       better programming tools. ref SDS 56 1248
641153 -        ..
641154 -       [On 000413 open source software executive reports that software
641155 -       engineers are a difficult market. ref SDS 58 2124
641157 -        ..
641158 -       [On 000531 Morris only person on planet who can meld computer
641159 -       architecture and architecture of human thought. ref SDS 60 4256
641161 -        ..
641162 -       [On 010426 Pat Lincoln says engineers at SRI add structure to
641163 -       make email effective for organizational memory that enables
641164 -       productive communication. ref SDS 64 HO50
641166 -        ..
641167 -       [On 020504 study shows professional standards for communication
641168 -       practices and requirements on good management specified in FAR,
641169 -       ISO, Health Care, Covey, Drucker, law, contract notice
641170 -       provisions, and 2,000 years of literacy for contemporaneous
641171 -       documentation for alignment and feedback to work intelligently,
641172 -       quickly, and accurately are ignored in government, business,
641173 -       health care, every sector. ref SDS 66 NS6F
641175 -        ..
641176 -       [On 020923 Morris comments on difficulty getting people to read.
641177 -       ref SDS 67 BQ7N
641179 -        ..
641180 -       [On 080206 Morris explained resistance to using SDS for
641181 -       understanding SDS use cases that improve productivity of
641182 -       engineering management, innnovation, and development.
641183 -       ref SDS 68 RR67
641185 -  ..
641186 - Research on 951221 recommends engineers develop prototype software
641187 - code to study, analyse, plan, and figure out what to program.
641188 - ref SDS 14 FJ6J  Industry standards require contemporaneous notes for
641189 - accurate understandings that aid study, analysis, and planning to save
641190 - time and money on software engineering. ref SDS 14 0966  Morris
641191 - reports today that enngineers don't like front end investment to save
641192 - time and money getting the work done.  They prefer to rush ahead, make
641193 - mistakes and spend endless time on rework to fix mistakes. ref SDS 0
641194 - 0966
641196 -  ..
641197 - Aligns with record on 960326 showing resistance reading the record to
641198 - be prepared for working effectively, ref SDS 15 LO5G, which encourages
641199 - resistance to write the record under belief it will not be read.
641200 - Another example occurred on 920428. ref SDS 3 5864
641202 -  ..
641203 - Aligns with Grove's book reviewed on 980307 reporting that people like
641204 - to work on familiar things in familiar ways, loathe change to improve.
641205 - ref SDS 20 3740  On 950513 seminar presentation reported that
641206 - management productivity has declined in IT because planning and
641207 - analysis are avoided under the excuse of focusing on the technology.
641208 - ref SDS 10 3921
641210 -        ..
641211 -       [On 991108 social pressures cause people to use conversation
641212 -       rather than use literacy for analysis. ref SDS 52 1092]
641214 -        ..
641215 -       [On 991123 executive training teaches reliance on verbal skills
641216 -       for communication. ref SDS 53 1989]
641218 -        ..
641219 -       [On 001017 engineer on DKR project performing engineering
641220 -       management so the architecture makes sense. ref SDS 61 IO6J
641222 -        ..
641223 -       [On 001101 article explains overwhelming tendency to use bad
641224 -       management in IT. ref SDS 62 MX6H
641226 -        ..
641227 -       [On 001102 analysis explains "fools gold" bad management seems
641228 -       fast and easy. ref SDS 63 RF7M
641230 -        ..
641231 -       [On 010619 government contracting agency strives to improve
641232 -       literacy for better analysis. ref SDS 65 KWSQ
641233 -
641235 -  ..
641236 - On 931130 Drucker cites Theory X to overcome laziness and inexperience
641237 - that prevent people from meeting responsibilities. Theory Y grants
641238 - lattitude and permissivness. ref SDS 6 9677
641240 -  ..
641241 - This supports Morris' comments on 990524, ref SDS 42 0876, and aligns
641242 - with Jason Yuen's point on 990505 that "attitudes" need to change
641243 - first in order to improve communication. ref SDS 34 4732  On 940628
641244 - Wayne Wetzel attributed the problem to "laziness." ref SDS 8 0550
641245 -
641246 -       [On 990712 managers object to clicking on links to obtain
641247 -       relevant history that improves management. ref SDS 48 5837]
641249 -        ..
641250 -       [On 990817 managers need commitment in order to use tools that
641251 -       improve management. ref SDS 50 6829]
641253 -        ..
641254 -       [On 000420 SRI "seed" team for DKR reports that engineers who
641255 -       developed tools to connect information, don't like to use
641256 -       because email seems fast and easy. ref SDS 59 4911
641257 -
641259 -  ..
641260 - Conflicts with benefits of writing for analysis and self-feedback
641261 - (debugging management) developed from writers forum on 930112.
641262 - ref SDS 4 9499  Review of Grove on 980307 shows benefits of writing to
641263 - avoid ambiguity of mental maps. ref SDS 21 3668
641265 -  ..
641266 - Conflicts with reports that engineers keep a journal to clarify the
641267 - meaning of numbers captured from surveying work. ref SDS 1 OA5K
641269 -  ..
641270 - It conflicts with industry guidelines to document software programming
641271 - code, reviewed on 951221. ref SDS 14 0966  On 980722 report Intel has
641272 - strong policy requirements for meeting notes, ref SDS 22 2937; lack of
641273 - consistency reduces effectiveness. ref SDS 22 8440
641275 -  ..
641276 - It aligns with difficulties following sound management practice
641277 - published in guidelines for other industries, as seen from work on
641278 - 961204. ref SDS 17 8951  On 980807 report managers are overwhelmed by
641279 - information overload. ref SDS 23 2426  On 980815 report on US Foreign
641280 - Policy "Intelligence" failures caused by too much information using
641281 - pictures, and not enough understanding that is provided by analysis.
641282 - ref SDS 24 1173
641284 -        ..
641285 -       [On 990625 Kaiser publication requires documenting communication
641286 -       and obtaining feedback to verify understanding. ref SDS 45 0806;
641287 -       but, doctors do not have time. ref SDS 45 1978]
641289 -        ..
641290 -       [On 990711 NSF grantee suggests Communication Metrics can
641291 -       support design function. ref SDS 47 0001]
641293 -        ..
641294 -       [On 990731 humor being tried to make meetings productive because
641295 -       they lack substance. ref SDS 49 0001]
641297 -  ..
641298 - Adding "intelligence" to management exposes tension between "doing"
641299 - and "planning," as reviewed in POIMS. ref OF 1 2050
641301 -  ..
641302 - If the "big picture" and impacts are problems left to managers, then
641303 - managers need tools and support for organization, analysis, alignment,
641304 - summary and feedback.
641306 -  ..
641307 - Let's add "intelligence" to management so managers can see the big
641308 - picture and anticipate impacts. ref OF 1 2050
641309 -
641310 -      [On 990527 strong cultural forces prevent managers from adding
641311 -      intelligence to management. ref SDS 44 1233]
641312 - ..
641313 - Actually, however, every line of code is written with impacts on
641314 - a bigger picture in mind.  "Vision" of future impacts uses experience,
641315 - which guides all human conduct. see POIMS. ref OF 1 8536  On 940527
641316 - article explains process of engineers designing according to their
641317 - opinion about objectives and impacts. ref SDS 7 8622
641318 -
641319 -     [On 990527 Morris suggested lawyers can use Communcation Metrics
641320 -     better than engineers. ref SDS 44 1233]
641322 -      ..
641323 -     [On 991123 seminar liturature says communication is the most
641324 -     important business skill. ref SDS 53 1989]
641326 -  ..
641327 - Management has a responsibility to see a wider spectrum of impacts,
641328 - than does an engineer, but the mental process is identical.  The only
641329 - issue is whether work is guided by accurate experience, or is done
641330 - on-the-fly by whatever happens to pop into the mind at the moment,
641331 - i.e...
641332 -
641333 -                        impulse or planning
641334 -
641335 - ..
641336 - SDS can help both the engineer and the manager apply experience
641337 - to better advantage, than merely relying on mentalese.  If an engineer
641338 - is uncomfortable writing out what is on his mind that guides a
641339 - technology design, then management has the duty to support that
641340 - weakness.  The fact that tools tried so far have not worked, is no
641341 - excuse to avoid the duty to provide support.
641343 -  ..
641344 - Communication Metrics provides better tools and support that make it
641345 - easier to read and write, as reviewed on 990419. ref SDS 26 3240 and
641346 - in POIMS. ref OF 1 3742
641348 -  ..
641349 - POIMS explains how people, who are reluctant to use writing as part of
641350 - their work practice, can be encouraged to improve. ref OF 1 0381
641351 -
641353 -  ..
641354 - Experiment to Discover the Merits of New Methods
641355 - Leadership Helps People Overcome Ignorance, Fear, Denial
641356 -
641357 - Morris does not comment on the added value SDS brings by supporting
641358 - traceability to original sources, and creating chains of chronology
641359 - that impart cause and effect, plus subject indentification features
641360 - reviewed yesterday. ref SDS 42 4774
641362 -  ..
641363 - Possibly the example I provided, using the record on 990505, was a bit
641364 - over-the-top for a first impresssion. ref SDS 33 5906
641366 -  ..
641367 - Morris might comment on work for 990515 as to whether this kind of
641368 - record that links planning, background and coding, is more useful than
641369 - conventional tools. ref SDS 37 7644
641370 -
641371 -     [On 990526 Morris did not review this record. ref SDS 43 7833]
641372 - ..
641373 - It is likely that in large organizations major "planning" is
641374 - done by marketing, who makes requests for engineering to implement.
641375 - This is a significant communication challenge that can be improved by
641376 - adding "metrics" to the process.  Linking in SDS would improve
641377 - "understanding" between these functional areas. ref OF 2 5361
641378 - ..
641379 - If significant value is being added, leadership must strive to
641380 - help people overcome resistance to good work practice caused by
641381 - ignorance, fear and denial.
641382 -
641383 -      [On 990526 role of leadership reviewed. ref SDS 43 0338]
641385 -  ..
641386 - Grove says "experiement" to find out if new methods, and even "crummy"
641387 - ideas, ref SDS 20 4025, will work better than we think. ref SDS 20
641388 - 3416 Leadership is essential to help people discover if fears about
641389 - SDS are justified, or result from ignorance and denial?
641390 -
641391 -      [On 990526 concern about who pays to experiment. ref SDS 43 6132]
641393 -  ..
641394 - Morris points out that engineers avoid writing because it seems to add
641395 - little value to the work process.  They are anxious to create good
641396 - technology rather than write about it.  Despite this conscious
641397 - perception, engineers are thinking about their work constantly.
641398 - ..
641399 - George Miller points out in his paper on human congnition, that
641400 - "thinking" is a linguistic recoding process.  ref SDS 25 2838  Writing
641401 - in a way that enhances this linguistic recoding process, necessarily
641402 - adds value to the work process.  Enhancing the work process brings
641403 - incentive to use SDS because it adds value to writing by providing
641404 - structure, linking and chronology that imparts cause and effect.
641406 -  ..
641407 - SDS enables people to construct a continuous knowledge stream that is
641408 - linked into their work.  It provides concurrent discovery, rather than
641409 - discovery after mistakes are encountered.  Morris cited alleged value
641410 - of Concurrent Engineering last night. ref SDS 42 0866  SDS provides
641411 - Concurrent Discovery for proactive management, developed on 960620, so
641412 - that Current Engineering has a chance to succeed. ref SDS 16 1101
641413 - People have never used such a tool, and so are ignorant about the
641414 - value this adds to their work.
641415 - ..
641416 - They look at SDS and see "documentation" which means extra work,
641417 - rather than "intelligence" which means better work.  People fear extra
641418 - work and so deny they need intelligence to improve the work.
641420 -  ..
641421 - Leadership overcomes ignorance, fear and denial.
641423 -  ..
641424 - Andy Grove writes in his book that people like to work in familiar
641425 - ways on familiar things. He points out that success blinds people to
641426 - the need for change to the meet the challenge of a new business
641427 - environment. ref SDS 20 3740
641429 -  ..
641430 - Leadership is a tough job.
641432 -  ..
641433 - It must encourage people to work on things that need to get done in
641434 - the manner that best ensures success, even when people resist.  Grove
641435 - points out that people must change one way or the other, in order for
641436 - the Intel to succeed.  ref SDS 21 1660
641437 - ..
641438 - Morris seems to establish today, that efforts tried so far have
641439 - not succeeded in helping engineers to adequately "document" their
641440 - work.
641442 -  ..
641443 - So, try something else.  Experiment.
641445 -  ..
641446 - Submitted ref DIT 1 linked to this record suggesting Intel experiment.
641447 -
641448 -
641449 -
641450 -
641451 -
641452 -
641453 -
641454 -
641455 -
641456 -
641457 -
641458 -
641459 -
641460 -
641461 -
641462 -
641463 -
641464 -
641465 -
6415 -