THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: May 4, 2002 09:58 AM Saturday; Rod Welch

Research FAR contract requirements for improvement by Com Metrics.

1...Summary/Objective
................Federal Acquisition Regulations (FAR)
.............Federal Acquisition Regulation Drafting Guide
..........Missing requirement is linking references, with the result
2...Table of Contents
3...General Structure and Subparts FAR Table of Contents
4...Definitions in FAR
......Definitions Related to SDS and Com Metrics...
5...Intelligence for Command and Control Fails Using Documentation
6...Subchapter A General - Requirements for Command and Control
7...Documentation Required in Contract File Part 4 Organizational Memory
8...Organizational Memory Government Enabled by Contract Files Part 4.801
9...Ignore FAR Requirements Fear Accountability Document Communication
10...Management Standards Ignored Information Overload Accountability Fear
11...Accountability Fear Resists Management Standards Writing Work History
12...Writing Work History Accountability Feared Resist Management Standards
13...Case study shows FAR requirements for good management are ignored;
14...Transformation from Documentation to Intelligence
.....Deviations Require Documented Approval, 4.803(a)(34)
.....Cross-referencing Documents Creates Knowledge Space 4.803(a)(39)
.....Links Connections Support Cross-referencing to Pertinent Documents
.....Intelligence Implied by FAR Requirement to Cross-reference Documents

ACTION ITEMS.................. Click here to comment!

1...Investigate unsolicited proposal based on unique and

CONTACTS 

SUBJECTS
Review Web Site Obtain FAR

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 86 0000.
040502 -
040503 - Federal Acquisition Regulations (FAR) require management practices
040504 - developed over hundreds of years using technology for "documentation."
040505 - ref SDS 0 XV7L  This model is no longer effective because complexity
040506 - in the 21st century overwhelms human span of attention. ref SDS 0 NS6F
040507 - Information overload makes good management seem like "overkill," which
040508 - leads people to ignore requirements for surveillance, because there is
040509 - not enough time to plan, prepare and analyze the work. ref SDS 0 AM5L
040510 - Bad management causes mistakes that require rework under the rationale
040511 - that there is not enough time to work "intelligently." Extra cost and
040512 - delay are then compounded into conflict, crisis and calamity.
040513 - ref SDS 0 NS6F  SDS and Com Metrics provide a solution by empowering
040514 - people to implement FAR requirements for saving time and moeny by
040515 - transformation from documentation to Knowledge Space. ref SDS 0 AV9K
040517 -  ..
040518 - SDS technology is a helpful innovation within the meaning of FAR part
040519 - 2.1, ref SDS 0 2N3I, that enables implementing FAR requirements to
040520 - plan, perform and report on daily work operations, so that good
040521 - management practices are used consistently.  SDS further enables a new
040522 - work practice of Communication Metrics that improves conventional risk
040523 - management based on "documentation" by providing a new model of
040524 - electronic Knowledge Space that provides instant access to chronology
040525 - of cause and effect based on context, commonly called an "audit
040526 - trail." ref SDS 0 AV9K  SDS innovations empower people to be more
040527 - effective by consistently working "intelligently." (see Risk
040528 - Management below. ref SDS 0 5C5I)
040530 -  ..
040531 - The business case (opportunity) for the government is to reduce costs
040532 - of acquisition by using the authority of contracts to leverage the
040533 - power of SDS technology for implementing good management required by
040534 - FAR, and by strengthening FAR to require new capabilities for a system
040535 - of Communication Metrics as proposed by USACE. (see again Risk
040536 - Management, below. ref SDS 0 HJ6J)
040537 -
040538 -      [On 020530 Stuart Harrow reviewing case study on ISS Software
040539 -      project for ways to strengthen FAR. ref SDS 89 QR9G
040541 -       ..
040542 -      [On 020912 Stuart Harrow in DCMA reported that SDS has a unique
040543 -      and novel method of explicit links that makes documentation
040544 -      faster and easier. ref SDS 93 HH92
040545 -
040546 -
040547 -
040549 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Government requirements for contracting are shown in...
040902 -
040903 -                Federal Acquisition Regulations (FAR)
040904 -
040905 - ....reviewed on 961204. ref SDS 36 8951
040907 -  ..
040908 - There is a web site for....
040909 -
040910 -            http://www.arnet.gov/far/
040911 -
040912 - ...with resources for implementation and updating FAR.
040913 -
040914 -
040915 -
040916 -
0410 -

SUBJECTS
Numbering Paragraphs Reflect SDS Flexible Organization in Knowledge S
Clear Concise Complete Communication Guide Writing Style
Line Numbers Flexible Structure Knowledge Space 3 x 5 Cards
Spreadsheet Knowledge Links Bottom Line to Correct Details
Intelligence Summary Links Detail Knowledge Space Flexible Organic St
Writing Skills and Tips
Style Guidance for FAR

2709 -
271001 -  ..
271002 - This location has a section for.....
271003 -
271004 -
271005 -             Federal Acquisition Regulation Drafting Guide
271006 -
271007 -
271008 -              http://www.arnet.gov/far/draftingguide.htm
271009 -
271010 -
271011 -          ...with guidance on preparing modifications to FAR, as of
271012 -          000315. ref OF 18 0001
271014 -           ..
271015 -          Writing guidance, ref OF 18 03GY, supports SDS requirements
271016 -          for clear, concise, complete communication, developed in the
271017 -          record on 990419, ref SDS 56 2601, and discussed in POIMS.
271018 -          ref OF 2 184E
271019 -          ..
271020 -          Numbering paragraphs in FAR, ref OF 18 LC3L, supports
271021 -          Knowledge Space applied in SDS records, and explained in
271022 -          POIMS, ref OF 2 034J, and reviewed on 940901. ref SDS 18 4B7N
271024 -           ..
271025 -          Headings that summarize meaning, ref OF 18 4J9M, reflect SDS
271026 -          practice to understand the structure of ideas, information
271027 -          and history through summary connected to details, explained
271028 -          in the record on 990419, ref SDS 56 YJX7, and in POIMS.
271029 -          ref OF 2 8316 and ref OF 2 1261
271031 -           ..
271032 -          Missing requirement is linking references, with the result
271033 -          that references are not linked in FAR.  Adding links to FAR
271034 -          cross- references would increase the ability of people to
271035 -          implement standards consistently, by an order of magnitude.
271036 -
271037 -          FAR part 4.801(a) calls for extensive documentation which is
271038 -          a step toward organizational memory. ref SDS 0 XV7L  These
271039 -          provisions can be improved for saving time and money by
271040 -          requiring a system of Communication Metrics, explained under
271041 -          part 7.105(a)(7) for managing risks. ref SDS 0 5C5I
271042 -
271043 -
271044 -
271045 -
2711 -

SUBJECTS
Downloaded from Web

2803 -
280401 -  ..
280402 - Table of Contents
280403 - General Structure and Subparts FAR Table of Contents
280404 -
280405 - FAR home page is listed above. ref SDS 0 UM9H
280406 -
280407 - This is an index and table of contents of current FAR as of today.
280408 -
280409 -       http://www.arnet.gov/far/loadmainre.html
280411 -  ..
280412 - This location uses a frame format with research resources in the left
280413 - margin frame, and the FAR regulations displayed in the larger
280414 - adjacent frame.
280416 -  ..
280417 - Table of contents for FAR, ref OF 19 0001, can be accessed directly
280418 - at...
280419 -
280420 -        http://www.arnet.gov/far/current/html/FARMTOC.html
280421 -
280422 -
280423 -
280424 -
2805 -

SUBJECTS
Words Terms Applicable to SDS and Com Metrics
Definitions Downloaded from ARNET

3004 -
300501 -  ..
300502 - Definitions in FAR
300503 -
300504 - Scope of FAR definitions, ref OF 20 0001, ....
300505 -
300506 -      http://www.arnet.gov/far/current/html/Subpart_2_1.html
300507 -
300509 -       ..
300510 -      Definitions Related to SDS and Com Metrics...
300511 -
300512 -      Advisory and assistance services. ref OF 20 0206
300513 -
300514 -         1.  Management and professional support services, ref OF 20
300515 -             018L
300517 -              ..
300518 -         2.  Studies, analyses and evaluations, ref OF 20 Z173,
300519 -         3.  Engineering and technical services, ref OF 20 HJ8K,
300520 -
300522 -       ..
300523 -      Basic research................................. ref OF 20 SQ9U
300524 -      Best value..................................... ref OF 20 SS9N
300525 -      Broad agency announcement...................... ref OF 20 UQ5Q
300526 -      Contract....................................... ref OF 20 PSSP
300527 -      Contracting Officer............................ ref OF 20 0493
300528 -      Federal Acquisition Computer Network (FACNET).. ref OF 20 085D
300529 -
300530 -         This seems to be stuff like putting FAR on the Internet.
300532 -       ..
300533 -      General and administrative (G&A) expense....... ref OF 20 09BO
300535 -       ..
300536 -      Information technology......................... ref OF 20 10IX
300537 -
300538 -          Information, data, knowledge, communication and intelligence
300539 -          are not defined.
300541 -       ..
300542 -      Inherently governmental function............... ref OF 20 11E2
300543 -
300544 -          Inherently governmental functions do not normally include
300545 -          gathering information for or providing advice, opinions,
300546 -          recommendations, or ideas to Government officials.
300547 -          ref OF 20 0408
300548 -
300549 -              Seems to reflect scope for management support, per above.
300550 -              ref SDS 0 XS7N
300551 -          ..
300552 -          The list of commercial activities included in the
300553 -          attachment to Office of Management and Budget (OMB) Circular
300554 -          No. A-76 is an authoritative, nonexclusive list of functions
300555 -          that are not inherently governmental functions. ref OF 19 JS7H
300557 -       ..
300558 -      Performance-based contracting.................. ref OF 20 1453
300559 -      Personal services contract..................... ref OF 20 1472
300560 -      Residual value................................. ref OF 20 15F5
300561 -      Simplified acquisition procedures.............. ref OF 20 17GF
300562 -
300563 -          Has a limit of $100K.
300565 -       ..
300566 -      Sole source acquisition........................ ref OF 20 17UG
300567 -      Special competency............................. ref OF 20 18UJ
300568 -
300569 -          special or unique capability, including qualitative aspects,
300570 -          developed incidental to the primary functions of the
300571 -          Federally Funded Research and Development Centers to meet
300572 -          some special need.
300574 -       ..
300575 -      Unique and innovative concept.................. ref OF 20 QWQX
300576 -
300577 -         SDS is a unique and innovative capability the enables unique
300578 -         and innovative concepts for advancing management by adding a
300579 -         system of controls to communication under a theory of
300580 -         Communication Metrics, reported on 000716. ref SDS 65 7838
300582 -       ..
300583 -      Unsolicited proposal........................... ref OF 20 1W4W
300584 -
300585 -         Investigate unsolicited proposal based on unique and
300586 -         innovative concept.
300587 -
300588 -
300589 -
300590 -
300591 -
3006 -

SUBJECTS
Contract Administration Office Contract File Documents Actions Reflec
Organizational Memory History Must be Maintained in Files that Ensure
Ready Accessibility to Principal Users Organizational Memory on Actio
FAR Requires Good Management Practices Specified by ISO PMBOK for Org
Regulations FAR Requirements for Good Management Practices Specified
FAR Ignored Requires Good Management Practices Specified by ISO PMBO

6908 -
690901 -  ..
690902 - Intelligence for Command and Control Fails Using Documentation
690903 - Subchapter A General - Requirements for Command and Control
690904 - Documentation Required in Contract File Part 4 Organizational Memory
690905 - Organizational Memory Government Enabled by Contract Files Part 4.801
690906 -
690907 - FAR has strong requirements for documenting organizational memory,
690908 - stating...
690909 -
690910 -    a.  The head of each office performing contracting, contract
690911 -        administration, or paying functions shall establish files
690912 -        containing the records of all contractual actions. ref OF 21
690913 -        FH7K
690915 -         ..
690916 -    b.  The documentation in the files (see 4.803, ref OF 21 PQWU)
690917 -        shall be sufficient to constitute a complete history of the
690918 -        transaction, ref OF 21 F184, for the purpose of-,
690919 -
690920 -         1)  Providing a complete background as a basis for informed
690921 -             decisions at each step in the acquisition process;,
690922 -             ref OF 21 IS9G;
690924 -              ..
690925 -         2)  Supporting actions taken. ref OF 21 G244
690927 -              ..
690928 -         3)  Providing information for reviews and investigations,
690929 -             ref OF 21 0067, and
690931 -              ..
690932 -         4)  Furnishing essential facts in the event of litigation or
690933 -             congressional inquiries. ref OF 21 0070
690935 -         ..
690936 -    c.  Files must be maintained at organizational levels, that ensure-
690937 -
690938 -         1)  Effective documentation of contract actions; ref OF 21 F165
690939 -
690940 -         2)  Ready accessibility to principal users, ref OF 21 0142;
690941 -
690942 -             Below, under cross-referencing SDS provides instant
690943 -             accessibility to provide context of cause and effect for
690944 -             proactive management. ref SDS 0 P74O
690946 -  ..
690947 - FAR part 4.801 requires documenting organizational memory of context
690948 - for decision support to manage contracts by aligning daily work with
690949 - requirements.  Command and control of procurement and other tasks that
690950 - require good intelligence is traditionally performed by filing
690951 - documents, per above. ref SDS 0 XV7L  Roy Roebuck's analysis shows
690952 - that intelligence for command and control is difficult on large,
690953 - complex projects common at DOD. ref SDS 83 9360  Part 42.302(a)(12)
690954 - calls for payment based on compliance with contract terms, ref SDS 0
690955 - UR3H, including quality assurance under part 42.302(a)(38) and part
690956 - 46. ref SDS 0 MA4L  DOD management practices make clear why a
690957 - contextually relevant record is essential to save time and money.
690958 - compare on 020217 ref SDS 83 DS6M and ref SDS 83 9360  Industry
690959 - standards equally require documentation for "intelligence" showing the
690960 - work is aligned with requirements, reviewed on 950721. ref SDS 23 1Q5L
690962 -  ..
690963 - On 011102 case study traditional information management using diary
690964 - and journal methods write understandings of daily work, e.g.,
690965 - captain's ship log, airplane flight test reports, project manager
690966 - daily diary, scientific method contemporaneous record reporting on
690967 - experiments, surveyor's journal. ref SDS 79 TO5J
690969 -  ..
690970 - Roy Roebuck's analysis further shows that SDS strengthens intelligence
690971 - to improve command and control by enabling transformation from
690972 - documents to Knowledge Space, as explained in POIMS. ref OF 6 1232
690974 -  ..
690975 - On 011102 founders of Knowledge Management proposed "capturing the
690976 - record" for resolving problems that improve productivity. ref SDS 78
690977 - IZ5F
690978 -
690979 -     [...below, Defense Contract Management Agency is tasked to support
690980 -     these requirements. ref SDS 0 C39N
690982 -      ..
690983 -     On 961017 contracting officer Tom Benero and District counsel Jim
690984 -     Stout found that SDS improves government requirements for
690985 -     documentation. ref SDS 34 8830 and ref SDS 34 6118
690987 -      ..
690988 -     [On 041218 Edison is credited for a consistent practice of
690989 -     contemporary notes on experiments to aid research and development
690990 -     of new technologies. ref SDS A8 DK4N
690992 -      ..
690993 -     [On 051130 article in AIA Architect requires documentation for
690994 -     good management to work accurately, communications aligned with
690995 -     original sources, ref SDS B7 G46F, but notes that during the past
690996 -     quarter century, documentation has grown significantly; projects
690997 -     that required only a few file boxes in the 1980s result in many
690998 -     times that amount today. ref SDS B7 Z16L
691000 -  ..
691001 - Part 42.302(a)(40) calls for surveillance of daily work to establish
691002 - compliance with contract terms, ref SDS 0 8Q6F  Andy Grove, Chairman
691003 - of Intel Coporation, explains copious notes avoid ambiguity of mental
691004 - maps that cause mistakes (see review 980307, ref SDS 49 3668)  As a
691005 - result, information called out by FAR is essential for compliance with
691006 - the contract.  However, merely filing "documents" showing contract
691007 - "reviews" called out by subpart 42.302, ref SDS 0 Q64N, is no longer a
691008 - viable solution for good management, as shown in the record on 010924.
691009 - ref SDS 75 JS6G
691010 -
691011 -     [On 970217 counsel Merry Goodenough for San Francisco District
691012 -     USACE reported SDS works better than conventional documentation.
691013 -     ref SDS 39 HK5J and ref SDS 39 OI8F
691015 -  ..
691016 - Management standards published by PMI and ISO require traceability to
691017 - original sources, also, called an "audit trail," reviewed on 950721.
691018 - ref SDS 23 1740  Connecting information into an "audit trail" provides
691019 - essential context that enables people to be prepared for working
691020 - intelligently by understanding the chronology of cause and effect (see
691021 - POIMS, ref OF 2 1X6G)  This requirement is recognized in part
691022 - 4.803(a)(39) that calls for cross-referencing. ref SDS 0 P74O
691024 -  ..
691025 - These FAR requirements enable good management supported by SDS, as
691026 - explained in POIMS. ref OF 2 1X6G
691027 -
691028 -     [...below, Defense Contract Management Agency (DCMA) is tasked to
691029 -     implement FAR requirements. ref SDS 88 C39N
691030 -
691031 -     [On 020618 Gary advises that SDS aids implementation of
691032 -     FAR requirements to strengthen contract management. ref SDS 90
691033 -     QK7H
691035 -  ..
691036 - On 010622. DCMA uses the role of Field Service Representative (FSR) to
691037 - help contracting officers and managers carry out FAR requirements,
691038 - ref SDS 71 CX4K  On 010619 Stuart Harrow reported the FSR role needs
691039 - support for analysis. ref SDS 70 KWSQ
691040 -
691041 -
691042 -
691043 -
6911 -

SUBJECTS
Management Standards Ignored for Accuracy Communication Requirements

9103 -
910401 -  ..
910402 - Ignore FAR Requirements Fear Accountability Document Communication
910403 - Management Standards Ignored Information Overload Accountability Fear
910404 - Accountability Fear Resists Management Standards Writing Work History
910405 - Writing Work History Accountability Feared Resist Management Standards
910406 -
910407 - Case study shows FAR requirements for good management are ignored;
910408 - nobody maintains an audit trail for accuracy called out by ISO,
910409 - reported on 950721;, ref SDS 23 1740; nobody gives timely notice, nor
910410 - constructs organizational memory documenting surveillance. (see below,
910411 - ref SDS 88 AM5L)  Action items, feedback, follow up, and alignment
910412 - leave a paper trail showing responsibility.  People fear blame more
910413 - than people fear the carnage of mistakes suffered by others.  On rare
910414 - occassions when fear of accountability is overcome, people are
910415 - overwhelmed by information that moves too fast under new realities in
910416 - the 21st century, reported on 980307. ref SDS 49 LW42  Cognitive
910417 - overhead (see NWO, ref OF 14 LH6K) prevents traditional information
910418 - technology from enabling due diligence for good management to document
910419 - the work called out by FAR, per above. ref SDS 0 XV7L  The following
910420 - case study shows decisions are based on guess and gossip, hunch and
910421 - hope, a "house of cards" built on assumptions. (A better solution
910422 - needs new requirements, shown below. ref SDS 0 AV9K)
910424 -           ..
910425 -          [On 031230 if audits to verify accurate accounting for taxes
910426 -          also ensured accurate audit trail showing traceability to
910427 -          original sources, then taxes and disposable income would both
910428 -          rise. ref SDS A0 UZ5P
910429 -
910430 -    1.  Meeting and communication procedures
910431 -        for good management comply with
910432 -        FAR requirements for documentation
910433 -        that align work with objectives and
910434 -        commitments for quality, cost, and
910435 -        schedule............................. 880907, ref SDS 1 5048
910437 -         ..
910438 -    2.  Notice practices apply FAR
910439 -        requirements for documentation to
910440 -        discover differences and errors
910441 -        understanding communications in
910442 -        time to avoid mistakes carrying
910443 -        out the work, and thereby save
910444 -        lives, time, and money............... 880907, ref SDS 2 UE38
910446 -         ..
910447 -    3.  Command and control aligning daily
910448 -        work with objectives for quality,
910449 -        cost, and schedule requires
910450 -        compliance with FAR requirements
910451 -        for documentation that enable
910452 -        command and control of the record
910453 -        in order to find critical details
910454 -        when needed.......................... 880907, ref SDS 2 4554
910456 -         ..
910457 -    4.  Shared meaning through clear,
910458 -        concise, complete communication
910459 -        expedites the work through
910460 -        complementary rather than
910461 -        conflicting action that balances
910462 -        speed and accuracy................... 880907, ref SDS 2 UE60
910464 -         ..
910465 -    5.  FAR compliance makes people mad
910466 -        documenting differences and
910467 -        misunderstandings in communications,
910468 -        but people get a lot madder when
910469 -        people die, budgets, and schedules
910470 -        are not met, projects, and
910471 -        organizations fail; compliance
910472 -        with regulations is sometimes
910473 -        hard, it is a lot easier
910474 -        than fixing mistakes................. 880908, ref SDS 3 5100
910476 -         ..
910477 -    6.  Vice President feels organization,
910478 -        analysis, and alignment to save
910479 -        time and money by avoiding mistakes
910480 -        with accurate communication in
910481 -        meetings, calls, and documents is
910482 -        unnecessary overkill, because not
910483 -        enough time to write everything
910484 -        down, and because people want
910485 -        wriggle room for deniability to
910486 -        avoid accountability for
910487 -        mistakes............................. 890324, ref SDS 5 WR9K
910489 -         ..
910490 -    7.  Writing documentation to align
910491 -        communication with objectives,
910492 -        requirements and commitments is
910493 -        resisted as unnecessary overkill
910494 -        because not enough time to write
910495 -        everything down, so nothing is
910496 -        captured, analysed, and corrected
910497 -        under a common sense notion that
910498 -        doing work shows communication was
910499 -        accurately understood and aligned,
910500 -        and mistakes reveal miscommunication
910501 -        when mayhem, loss, conflict,
910502 -        crisis, and calamity show work
910503 -        not aligned.......................... 891027, ref SDS 7 9M6G
910505 -         ..
910506 -    8.  Santa Clara County jail project
910507 -        executive overwhelmed by complexity
910508 -        of the record doesn't remember
910509 -        signing letter absolving architect
910510 -        of $40M liability for plan check
910511 -        to give owner benefits of fast
910512 -        track contract
910513 -        management............................ 891201, ref SDS 8 3W50
910515 -         ..
910516 -    9.  Executives with SDS tools and
910517 -        support can and will implement FAR
910518 -        requirements for accurate
910519 -        communications that save everyone
910520 -        time and money....................... 910520, ref SDS 9 655O
910522 -         ..
910523 -   10.  Executives work by conversation
910524 -        that is fast and easy using
910525 -        natural intelligence, and are so
910526 -        busy in constant meetings and calls
910527 -        fixing mistakes that they do not
910528 -        have enough time for compliance
910529 -        with FAR requirements to document
910530 -        the work for accurate performance
910531 -        of objectives, requirements,
910532 -        and commitments...................... 910911, ref SDS 10 5567
910534 -         ..
910535 -   11.  California Supreme Court Justice
910536 -        disappointed fear of accountability
910537 -        drives people to destroy documents
910538 -        preventing compliance with FAR
910539 -        requirements for accurate record
910540 -        of work history showing work and
910541 -        communication aligns with
910542 -        objectives and commitments........... 911130, ref SDS 12 P29N
910544 -         ..
910545 -   12.  JPL manager for NASA frustrated
910546 -        because good management practices
910547 -        to document alignment and give
910548 -        feedback for accurate communication
910549 -        are difficult to implement with
910550 -        tools and resources allocated
910551 -        on the job........................... 921021, ref SDS 13 4F50
910553 -         ..
910554 -   13.  Review Board found failure to use
910555 -        good management documenting accurate
910556 -        communications with alignment
910557 -        to original sources caused mistakes
910558 -        which resulted in total loss of
910559 -        the Challenger space shuttle in a
910560 -        disaster in 1986..................... 921021, ref SDS 13 4499
910562 -         ..
910563 -   14.  NASA manadated audits to verify
910564 -        accuracy of communications;
910565 -        implementation seemed to work
910566 -        for a while until budgets get
910567 -        tight, and fear of accountability
910568 -        rises above desire for accurracy
910569 -        then good management looks like
910570 -        unnecessary overkills until
910571 -        more people get killed
910572 -        again................................ 921021, ref SDS 13 4489
910574 -         ..
910575 -   15.  Executive frustrated complex
910576 -        communications overwhelming
910577 -        management cannot connect cause and
910578 -        effect little inconsequential
910579 -        details overlooked, later
910580 -        blows up into major
910581 -        problems............................. 921127, ref SDS 14 0674
910583 -         ..
910584 -   16.  Henry Kissinger worried management
910585 -        by conversation without written
910586 -        documentation of accuracy called
910587 -        out by FAR is an "Alice in
910588 -        Wonderland" process of continual
910589 -        bumbling............................. 940609, ref SDS 15 4238
910591 -         ..
910592 -   17.  Professional event case study
910593 -        $500M loss communication snafu
910594 -        FAR requirements for good
910595 -        management ignored, nobody
910596 -        has time to document alignment
910597 -        of work history with objectives
910598 -        and commitments...................... 940611, ref SDS 16 8239
910600 -         ..
910601 -   18.  Communication 80% of time finding
910602 -        information on computers, overwhelms
910603 -        span of attention, not enough time
910604 -        to comply with FAR requirements
910605 -        for good management, reported in
910606 -        article.............................. 940722, ref SDS 17 CR6L
910608 -         ..
910609 -   19.  Meeting on power project reports
910610 -        5 trips to inspect the same thing;
910611 -        endless argument on who said what
910612 -        at the last meeting because FAR
910613 -        requirements for documenation
910614 -        ignored on maintaining accurate
910615 -        record of work history............... 941208, ref SDS 19 7777
910617 -         ..
910618 -   20.  Meeting in Paris; later legal dispute
910619 -        when nobody could remember what was
910620 -        discussed and agreed, nobody had
910621 -        time nor energy for documentation
910622 -        adding connections to objectives,
910623 -        requirements and
910624 -        commitments.......................... 950303, ref SDS 20 3333
910626 -         ..
910627 -   21.  Robert MacNamera reported DOD
910628 -        "best and brightest" do not
910629 -        have time for analysis
910630 -        required by FAR to document
910631 -        alignement of communications
910632 -        because information moves too
910633 -        fast for tools and methods
910634 -        approved for use..................... 950417, ref SDS 21 5872
910636 -         ..
910637 -   22.  Executive training teaches
910638 -        management by conversation
910639 -        because people like to talk
910640 -        and fear accountability from
910641 -        writing things down.................. 950426, ref SDS 22 8849
910643 -         ..
910644 -   23.  Published requirements ignored
910645 -        for documenting daily work
910646 -        history, and tracking an audit
910647 -        trail that shows traceability to
910648 -        original sources for accurate
910649 -        understanding and compliance with
910650 -        objectives, and commitments.......... 951026, ref SDS 24 3384
910652 -         ..
910653 -   24.  Byte article cites engineering
910654 -        standards for contemporaneous
910655 -        documentation daily work history
910656 -        called out by FAR requirements;
910657 -        engineers resist compliance.......... 951221, ref SDS 25 0966
910659 -         ..
910660 -   25.  Managers waste 70% of the day in
910661 -        unproductive meetings because
910662 -        people do not have time to prepare
910663 -        using conventional Information
910664 -        technology to document daily work
910665 -        history.............................. 960215, ref SDS 27 5902
910667 -         ..
910668 -   26.  People frustrated cannot find
910669 -        anything on computers so not
910670 -        enough time to perform FAR
910671 -        requirements to document work
910672 -        history showing communication
910673 -        aligns with objectives and
910674 -        commitments.......................... 960406, ref SDS 28 4249
910676 -         ..
910677 -   27.  People spend unlimited time
910678 -        looking for documents, but don't
910679 -        spend any time organizing the
910680 -        record to find information
910681 -        quickly when needed to align
910682 -        communications for accurate
910683 -        work history called out in FAR
910684 -        requirements......................... 960406, ref SDS 28 5O8G
910686 -         ..
910687 -   28.  Contracting officer's desk piled
910688 -        high with papers, communication
910689 -        90% of daily work; not enough time
910690 -        to manage organizational memory;
910691 -        information overload overwhelms span
910692 -        of attention prevents performing
910693 -        FAR requirements..................... 960919 ref SDS 32 9834
910695 -         ..
910696 -   29.  Example RFP #19 on Oakland Harbor
910697 -        project shows benefits of FAR
910698 -        requirements to document work
910699 -        history, and failure of conventional
910700 -        practice relying on personal recall
910701 -        for organizational memory to guide
910702 -        decisions............................ 961218, ref SDS 37 5790
910704 -         ..
910705 -   30.  Meeting on Richmond Harbor project
910706 -        relies on "guess and gossip"
910707 -        parties engage in heated argument
910708 -        not aligned with the record,
910709 -        because FAR requirements are
910710 -        ignored.............................. 970405, ref SDS 40 0001
910712 -         ..
910713 -   31.  Intel cannot implement policies,
910714 -        procedures, and requirements for
910715 -        good management with tools and
910716 -        methods mandated for use............. 970603, ref SDS 43 4528
910718 -         ..
910719 -   32.  USACE "swamped" by documents
910720 -        unable to perform FAR requirements
910721 -        to manage work history............... 970702, ref SDS 44 CV6O
910723 -         ..
910724 -   33.  USAFIT reports information overload
910725 -        degrades management to entropy; FAR
910726 -        requirements ignored for documentation
910727 -        to work intelligently show work
910728 -        aligns with objectives, and
910729 -        commitments.......................... 970707, ref SDS 45 0108
910731 -         ..
910732 -   34.  CALTRANS avoids documentation
910733 -        showing alignment of work with
910734 -        requirements called out by
910735 -        FAR; worries about accountability
910736 -        rather than about accurate
910737 -        communication........................ 971104, ref SDS 46 1313
910739 -         ..
910740 -   35.  HQUSACE ignores FAR requirements
910741 -        for documentation of work history
910742 -        fear of accountability overwhelms
910743 -        compliance to reduce mistakes and
910744 -        save time and money.................. 971202, ref SDS 47 2409
910746 -         ..
910747 -   36.  Andy Grove reports experience
910748 -        at Intel shows people like to
910749 -        work on familiary on things in
910750 -        familiar ways and that without
910751 -        leadership the inertia of success
910752 -        eventually devolves performance
910753 -        to the methods that are fast and
910754 -        easy with required tools, causing
910755 -        eventual failure..................... 980307, ref SDS 48 3740
910757 -         ..
910758 -   37.  Andy Grove writes copious notes
910759 -        to work intelligently that avoids
910760 -        continual bumbling from ambiguity
910761 -        of mental maps; aligns with FAR
910762 -        requirements for documentation
910763 -        showing communication aligns with
910764 -        objectives and commitments........... 980307, ref SDS 49 3668
910766 -         ..
910767 -   38.  Continual bumbling from "fog of
910768 -        war" because only the CEO can
910769 -        work intelligently called out
910770 -        by FAR; everyone else follows
910771 -        orders to attend the next meeting,
910772 -        rather prepare documentation on
910773 -        the last meeting so that the next
910774 -        meeting is effective................. 980307, ref SDS 49 7R5J
910776 -         ..
910777 -   39.  Fear accountability people
910778 -        avoid compliance FAR requirement
910779 -        document work history, want
910780 -        wriggle room for deniability
910781 -        more than accurate record
910782 -        to avoid mistakes.................... 980405, ref SDS 50 U947
910784 -         ..
910785 -   40.  CBS News broadcast reports people
910786 -        are overwhelmed by information
910787 -        overload............................. 980412, ref SDS 51 8956
910789 -         ..
910790 -   41.  Tsunami information overload
910791 -        overwhelms span of attention new
910792 -        reality technology revolution
910793 -        prevents compliance FAR
910794 -        documentation requirements........... 980613, ref SDS 52 3499
910796 -         ..
910797 -   42.  USACE payout of $20M more than
910798 -        record supported, but record
910799 -        not available using government
910800 -        documentation methods................ 981027, ref SDS 54 9152
910802 -         ..
910803 -   43.  Attitudes must change for top
910804 -        executives to overcome fear of
910805 -        accountability for mistakes and
910806 -        perform management standards to
910807 -        save lives, time, and money by
910808 -        working intelligently adding
910809 -        metrics to align communications
910810 -        for accuracy that avoids
910811 -        mistakes............................. 990505, ref SDS 57 4732
910813 -         ..
910814 -   44.  Engineers don't comply with
910815 -        industry standards for writing
910816 -        contemporaneous documentation
910817 -        because they they just want
910818 -        to do technology..................... 990525, ref SDS 58 0966
910820 -         ..
910821 -   45.  Engineers don't read books,
910822 -        or manuals at Intel; Andy
910823 -        Grove jokes about challenge
910824 -        of applying literacy for
910825 -        professional people to be
910826 -        prepared for working
910827 -        effectively, because reading
910828 -        and writing for accurate
910829 -        understanding are
910830 -        avoided.............................. 990527, ref SDS 59 5110
910832 -         ..
910833 -   46.  Health care providers cannot
910834 -        implement published policy and
910835 -        procedures for writing record
910836 -        of patient medical history and
910837 -        providing feedback to verify
910838 -        accuracy, also, called out by
910839 -        FAR.................................. 990625, ref SDS 60 0889
910841 -         ..
910842 -   47.  Laziness attitude indifference
910843 -        and psychological reasons
910844 -        cause CEOs to avoid good management
910845 -        documenting communication for
910846 -        accuracy required by FAR and
910847 -        industry standards, Fortune
910848 -        article documents why CEOs
910849 -        fail................................. 990625, ref SDS 61 0460
910851 -         ..
910852 -   48.  Health care culture of denial
910853 -        prevents using good management to
910854 -        write things down causing high cost
910855 -        of medical mistakes.................. 990912, ref SDS 62 3416
910857 -         ..
910858 -   49.  Accountability "800# gorilla"
910859 -        people fear that resists
910860 -        compliance with FAR requirements
910861 -        for documenting work history
910862 -        with accurate communication
910863 -        and feedback showing alignment
910864 -        with requirements and
910865 -        commitments.......................... 991103, ref SDS 63 7308
910867 -         ..
910868 -   50.  Foundation of civilization --
910869 -        literacy -- reading, writing for
910870 -        study, analysis, deliberation,
910871 -        contemporaneous documentation
910872 -        required by FAR are transformed
910873 -        over a professional career;
910874 -        limited time and fear of
910875 -        accountability convert continual
910876 -        learning into continual bumbling
910877 -        from near total reliance on
910878 -        conversation causing error, loss
910879 -        crisis conflict, and calamity
910880 -        but everbody still standing
910881 -        gets promoted........................ 991108, ref SDS 64 TU8S
910883 -         ..
910884 -   51.  Linux publishes article reports
910885 -        failure to document daily work
910886 -        history increases time and cost
910887 -        because engineers ignore FAR
910888 -        requirements for good management
910889 -        to save time and money............... 001101, ref SDS 66 MX6H
910891 -         ..
910892 -   52.  People have only very weak ability
910893 -        to use organizational memory
910894 -        effectively, more commonly called
910895 -        "documentation" in FAR............... 010420, ref SDS 68 IE4M
910897 -         ..
910898 -   53.  DCMA procurement manager cannot
910899 -        perform FAR requirements to
910900 -        document accuracy of communications
910901 -        with approved tools and
910902 -        methods.............................. 010608, ref SDS 69 U45L
910904 -         ..
910905 -   54.  National security failed because
910906 -        information on file in documents
910907 -        showing increased threat was not
910908 -        readily accessible to decision
910909 -        makers............................... 010911, ref SDS 73 UP5K
910911 -         ..
910912 -   55.  Nobody can find anything on
910913 -        computers people frustrated
910914 -        by efforts to use technology
910915 -        for documentation.................... 010916, ref SDS 74 KA6H
910917 -         ..
910918 -   56.  Information overload paralyzes
910919 -        productivity......................... 011003, ref SDS 76 EC5N
910921 -         ..
910922 -   57.  Procurement on space shuttle
910923 -        program "fouled up" because
910924 -        nobody complies with FAR
910925 -        requirements......................... 011006, ref SDS 77 O99K
910927 -         ..
910928 -   58.  Secretary of Defense Donald
910929 -        Rumsfeld told attendees at
910930 -        the War College that DOD must
910931 -        improve by enabling proactive
910932 -        management........................... 020131, ref SDS 80 QF4H
910934 -         ..
910935 -   59.  Enron's board of directors
910936 -        expressly required an "audit
910937 -        trail" to mandate good
910938 -        management, but management
910939 -        failed to perform.................... 020204, ref SDS 81 ST5G
910941 -         ..
910942 -   60.  DOD program manager needs record
910943 -        of meetings, calls, documents
910944 -        showing communications align
910945 -        with requirements, as called out
910946 -        in FAR, but people point fingers
910947 -        in accusation and blame because
910948 -        requirements are ignored............. 020217, ref SDS 83 9360
910950 -         ..
910951 -   61.  Space shuttle procurement relied
910952 -        on memory of meetings, calls and
910953 -        email without alignment to Software
910954 -        Requriements Specification (SRS);
910955 -        with no documentation only record
910956 -        of organizational memory to build
910957 -        and maintain shared meaning
910958 -        on compliance with requirements
910959 -        was in mind of participants.......... 020315, ref SDS 86 QH3V
910961 -         ..
910962 -   62.  DCMA reviewing case study on
910963 -        Software project to strengthen
910964 -        FAR.................................. 020530, ref SDS 89 NQ8M
910966 -         ..
910967 -   63.  Linking requirements cannot be
910968 -        accomplished with tools people are
910969 -        skilled to use; nobody can find
910970 -        relevant contextual details to
910971 -        link, because without SDS Knowledge
910972 -        management a lot of hard work;
910973 -        cognitive overhead studying
910974 -        to learn new tools hard work;
910975 -        people give up discouraged, despair,
910976 -        disillusioned, links in email beyond
910977 -        reach, suddenly requirements become
910978 -        suggestions then unnecessary
910979 -        overkill, finally completely
910980 -        ignored.............................. 020820, ref SDS 91 UV6G
910982 -         ..
910983 -   64.  Requirements completely reversed
910984 -        cultural drift saying linking not
910985 -        requirement for email, because
910986 -        people cannot perform linking
910987 -        with popular tools................... 020820, ref SDS 91 KY4I
910989 -         ..
910990 -   65.  Accuracy giving up; not requirement
910991 -        because linking sets accuracy, and
910992 -        nobody can find anything to link
910993 -        that authenticates communication
910994 -        so people disillusioned discouraged
910995 -        psychological stress relieved by
910996 -        resort to sour grapes................ 020820, ref SDS 92 V66I
910998 -         ..
910999 -   66.  Bill Gates announces new project
911000 -        for Microsoft to solve problem
911001 -        that prevents compliance with FAR
911002 -        to document communication aligns
911003 -        with work history and requirements
911004 -        by empowering people to find
911005 -        anything on computers................ 021108, ref SDS 94 EF5I
911007 -         ..
911008 -   67.  Space Shuttle Columbia exploded
911009 -        on approach to landing, because
911010 -        requirements for good management
911011 -        implemented after the Challenger
911012 -        exploded in 1986 eventually came
911013 -        to be seen as suggestions, which
911014 -        could be ignored as unnecessary
911015 -        overkill............................. 030201, ref SDS 95 0001
911017 -         ..
911018 -   68.  Investigation found that NASA's
911019 -        lack of documented contract
911020 -        surveillance is a concern in the
911021 -        space shuttle program................ 030202, ref SDS 96 XX87
911023 -         ..
911024 -   69.  NASA management did not have
911025 -        time to review analysis showing
911026 -        Columbia Space Shuttle was at
911027 -        risk................................. 030304, ref SDS 97 KV6K
911029 -         ..
911030 -   70.  DISA seeking compliance with FAR
911031 -        using technology that empowers
911032 -        the right people to find the
911033 -        right information at the right
911034 -        time; there is no discussion
911035 -        on solving fear of
911036 -        accountability....................... 030421, ref SDS 98 DF8F
911038 -         ..
911039 -   71.  NASA chief Sean O'Keefe reported
911040 -        to Congress that a culture of
911041 -        denial views "good management" as
911042 -        unnecessary overkill when FAR
911043 -        requirements to document accurate
911044 -        communications seem beyond reach
911045 -        (i.e., are not fast and easy)
911046 -        using popular tools and methods
911047 -        approved by the bureaucracy;
911048 -        people ignore "requirements" as mere
911049 -        suggestions, rather than work
911050 -        to discover tools and methods for
911051 -        performing FAR requirements in less
911052 -        time and for less cost; people are
911053 -        afraid to notify management
911054 -        requirements are not being met;
911055 -        when procedures for improvement
911056 -        require many to say yes, and
911057 -        only one person can say no, most
911058 -        people give up; the Chief did
911059 -        not discuss fear of
911060 -        accountability....................... 030826, ref SDS 99 8K4G
911062 -         ..
911063 -   72.  Examinations scheduled post-op
911064 -        breast surgery team care
911065 -        requirements good management
911066 -        cross-check verify diagnosis
911067 -        failed, not performed because
911068 -        not enough time; patient contracts
911069 -        severe disease overlooked for
911070 -        a year............................... 040419, ref SDS A1 XU75
911072 -         ..
911073 -   73.  Tumor Board re-hearing new evidence
911074 -        biopsy diagnosis IBC very rare, very
911075 -        aggressive cancer major change patient
911076 -        profile doctor fails to update findings
911077 -        and recommendations on treatment
911078 -        plan................................. 040517, ref SDS A2 4R59
911080 -         ..
911081 -   74.  Press release advertising seminar
911082 -        for Knowledge Management promises
911083 -        executives, managers, commanders,
911084 -        engineers can learn to ignore
911085 -        command control, linear thinking
911086 -        using alphabet technology
911087 -        essential for accurate
911088 -        communications....................... 040620, ref SDS A3 K46M
911090 -         ..
911091 -   75.  Stanford Cancer Center checked
911092 -        record of organizational memory
911093 -        to verify accurate understanding
911094 -        of patient medical history,
911095 -        exception demonstrates rare
911096 -        use of good management............... 041019, ref SDS A4 BV92
911098 -         ..
911099 -   76.  Aerospace industry has no
911100 -        requirements to comply with
911101 -        FAR standards for good
911102 -        management to document daily
911103 -        communications verify accuracy
911104 -        and alignment of work history........ 041118, ref SDS A5 KU85
911106 -         ..
911107 -   77.  Medical mistakes increase complexity
911108 -        modern health care systems HHS AHRQ
911109 -        publication quality care standards
911110 -        ignored.............................. 041125, ref SDS A6 SD6N
911111 -        due to political, social pressures
911112 -        to avoid conflict time limited hectic
911113 -        schedule communication fails work
911114 -        plans not prepared,
911115 -        implementation
911116 -        delayed............................., 041125, ref SDS A6 4P88
911118 -         ..
911119 -   78.  Doctor objects to preparing written
911120 -        work plan and Tumor Board review
911121 -        of major change ending chemotherapy
911122 -        producing favorable results, on
911123 -        the grounds that verbal plans do
911124 -        not benefit from vigorous written
911125 -        analysis and review by experts....... 041130, ref SDS A7 YR8F
911127 -         ..
911128 -   79.  Communication, collaboration and
911129 -        feedback for a Team Care model
911130 -        fails to comply with Healthwise
911131 -        Handbood requirements for
911132 -        medical practice..................... 050311, ref SDS A9 PB8N
911134 -         ..
911135 -   80.  Cognitive overhead case study
911136 -        shows culture resists due diligence
911137 -        to collaborate, communicate,
911138 -        investigate, study, analyse, and
911139 -        verify accuracy that levearages
911140 -        experience for taking effective
911141 -        action required by FAR, because
911142 -        people do not have time to
911143 -        think................................ 050517, ref SDS B0 PY4U
911145 -         ..
911146 -   81.  GE ignores standards good
911147 -        management refuses to document
911148 -        communications with feedback to
911149 -        verify accuracy...................... 050628, ref SDS B1 PK53
911151 -         ..
911152 -   82.  Comedy of errors on DOD
911153 -        project getting fouled up;
911154 -        management degrades to
911155 -        entropy because nobody has
911156 -        command and control of the
911157 -        record............................... 050722, ref SDS B2 PK6Y
911159 -         ..
911160 -   83.  Aerospace manager resists written
911161 -        record; giving up on communication
911162 -        requirements for accuracy using
911163 -        traceability to original sources;
911164 -        wants verbal briefings; 300 unread
911165 -        email................................ 050722, ref SDS B2 RP54
911167 -         ..
911168 -   84.  Talented professionals espouse
911169 -        collaboration and teamwork; cannot
911170 -        implement management standards;
911171 -        Advice Nurse persistant reminding
911172 -        surgeon to implement requirements
911173 -        in Kaiser's Healthwise Handbook
911174 -        following up patient calls to
911175 -        collaborate and coordinate via
911176 -        email on accuracy of communication
911177 -        and patient medical
911178 -        history.............................. 050824, ref SDS B3 4M7N
911180 -         ..
911181 -   85.  "Time out" for collaboration
911182 -        performing requirements on
911183 -        due diligence to evaluate
911184 -        invasive surgical procedures
911185 -        joint meeting for coordination
911186 -        team care practice good
911187 -        management standards
911188 -        ignored.............................. 050913, ref SDS B4 6W4L
911190 -         ..
911191 -   86.  Medical management communication
911192 -        constraints; people fear reprisals
911193 -        from speaking truth to power in
911194 -        bureaucracy more than people fear
911195 -        death of patients.................... 051006, ref SDS B5 9A7I
911197 -         ..
911198 -   87.  Mastectomy surgery ordered that
911199 -        leaves in place skin previously
911200 -        infected with secondary IBC which
911201 -        spread beyond the breast, and is
911202 -        currently clear by examination and
911203 -        by tests which also show no evidence
911204 -        of tumor within the breast; appears
911205 -        conflicting with published guidance
911206 -        to perform mastectomy to remove a
911207 -        tumor in the breast when IBC has not
911208 -        spread beyond the breast............. 051007, ref SDS B6 P64J
911210 -         ..
911211 -   88.  Due diligence "Time Out"
911212 -        requirements to verify accuracy
911213 -        of diagnosis and surgical
911214 -        treatment not performed.............. 051007, ref SDS B6 MW4M
911216 -         ..
911217 -   89.  Kaiser policy requires treating
911218 -        cancer patients for life with
911219 -        anticoagulants (Coumadin) when
911220 -        diagnosed pulmonary emboli; but,
911221 -        treatment ended for stage IV
911222 -        patient with severe cancer and
911223 -        pulmonary emboli..................... 051007, ref SDS B6 LN6O
911225 -         ..
911226 -   90.  AIA Architect article requires
911227 -        documentation for good management
911228 -        to work accurately, communication
911229 -        aligned with original
911230 -        sources.............................. 051130, ref SDS B7 G46F
911231 -        during past quarter century,
911232 -        documentation has grown; projects
911233 -        that required only a few file
911234 -        boxes in the 1980s now produce
911235 -        many times that amount............... 051130, ref SDS B7 Z16L
911237 -         ..
911238 -   91.  Medical manager gets so many email
911239 -        at the VA that his directory is
911240 -        full; not enough time read patient
911241 -        communication; cannot delete
911242 -        from email directory; giving up,
911243 -        wants verbal discussion.............. 060221, ref SDS B8 NT6J
911245 -         ..
911246 -   92.  Aerospace executive for Knowledge
911247 -        Management reports nobody using
911248 -        good management, currently being
911249 -        presented as "Network Centric
911250 -        Organization (NCO)".................. 060317, ref SDS B9 Q96H
911252 -         ..
911253 -   93.  Knowledge Management best and only
911254 -        practice is mentoring at aerospace
911255 -        company.............................. 060317, ref SDS B9 4V3F
911257 -         ..
911258 -   94.  Study shows unread email piling
911259 -        up on computers drives reliance
911260 -        on personal memory that drives
911261 -        mistakes, bumbling, entropy.......... 060408, ref SDS C0 6O6O
911263 -         ..
911264 -   95.  Patients never request and doctors
911265 -        never submit medical test reports
911266 -        for alignment to verify accuracy
911267 -        and to be prepared for productive
911268 -        meetings on diagnosis and
911269 -        planning treatment................... 060428, ref SDS C1 H66U
911271 -         ..
911272 -   96.  Read reports not enough time; case
911273 -        study hectic schedule prevents
911274 -        reading findings to correlate with
911275 -        work history that discovers trends
911276 -        for proactive management; there is
911277 -        only enough time to read summaries
911278 -        and rely on 1st impressions
911279 -        on the gist of the
911280 -        story................................ 060428, ref SDS B3 VG5L
911282 -         ..
911283 -   97.  Communication collaboration mistakes
911284 -        coordination between Oncology Clinic
911285 -        and Coagulation Treatment Clinic
911286 -        reliance on computer fails to notify
911287 -        staff to balance Coumadin (Warfarin)
911288 -        treatment for pulmonary emboli with
911289 -        capecitabine (Xeloda) treatment for
911290 -        cancer; feedback doctor patient
911291 -        partnership avoided small problem
911292 -        cascading out of
911293 -        control............................... 061020, ref SDS C3 TZ4I
911295 -         ..
911296 -   98.  Medical Chart shows 4 times daily
911297 -        instead of 3 times daily for
911298 -        prescribed medication; typing error
911299 -        not corrected because feedback loop
911300 -        required for accurate communication
911301 -        are omitted from business
911302 -        processes............................. 070302, ref SDS C4 FN5M
911304 -         ..
911305 -   99.  Industry standards "study what works"
911306 -        using prototypes, capturing record of
911307 -        experience to learn new tools and functions
911308 -        resisted refusing to observe demonstrations
911309 -        of seminal technology in order to
911310 -        create new softward
911311 -        program............................... 080206, ref SDS C5 RR88
911313 -         ..
911314 -  100.  UCSF requests doctor patient partnership
911315 -        for referral coordination performing case
911316 -        management with Kaiser because telephone
911317 -        calls take too much time; communication
911318 -        too complicated; delay for cognitive
911319 -        overhead extremely
911320 -        frustrating........................... 080403, ref SDS C6 U27M
911322 -         ..
911323 -  101.  Health care mistakes reflect medical
911324 -        professionals giving up on communication
911325 -        because writing feedback to verify
911326 -        accuracy takes too much time;
911327 -        seems like unnecessary
911328 -        overkill.............................. 080404, ref SDS C7 O166
911330 -         ..
911331 -  102.  Telephone conversation proposed for health
911332 -        care customers, i.e., patients, to "document"
911333 -        audit trail showing chain of causation
911334 -        for traceability to original sources
911335 -        on performing responsibility for
911336 -        documenting medical
911337 -        disability............................ 080410, ref SDS C8 866I
911338 -
911339 -
911340 -
911341 -
911342 -
911343 -
9114 -

SUBJECTS
Default Null Subject Account for Blank Record

9203 -
920401 -  ..
920402 - Transformation from Documentation to Intelligence
920403 -
920404 - FAR requirements for documentation can be strengthened by requiring
920405 - "intelligence" support...
920406 -
920407 -    1.  Organize information into chronology of cause and effect based
920408 -        on context of organic structures for objectives, requirements
920409 -        and commitments that disclose correlations, implications and
920410 -        nuance before mistakes occur, so that people can retrieve
920411 -        information quickly and accurately from organizational memory
920412 -        when needed.
920414 -           ..
920415 -          [...below, Defense Contract Management Agency is tasked to
920416 -          support these requirements. ref SDS 88 C39N
920418 -           ..
920419 -          [On 020530 Stuart Harrow reviewing case study on ISS Software
920420 -          project for ways to strengthen FAR. ref SDS 89 QR9G
920422 -         ..
920423 -    2.  Analyse information to construct a coherent story that
920424 -        correlates data with objectives, requirements and commitments
920425 -        to discover gaps in understanding so that proactive action can
920426 -        be taken to avoid mistakes and sieze opportunities in time to
920427 -        be effective.
920429 -         ..
920430 -    3.  Align information with traceability to original sources so
920431 -        there is an audit trail for understanding cause and effect,
920432 -        essential for proactive management to discover little
920433 -        deviations in time to take effective action.
920435 -         ..
920436 -    4.  Summarize information so people can quickly grasp perspective
920437 -        on major issues, and provide links to relevant details that can
920438 -        quickly show deeper understanding of cause and effect when
920439 -        needed to avoid cursory determinations based solely on impulse.
920441 -         ..
920442 -    5.  Feedback provides timely notice to continually refine accuracy
920443 -        of knowledge and enable strengthens collaboration for taking
920444 -        complementary action that avoids mistakes.
920446 -  ..
920447 - SDS makes it faster, easier and cheaper to perform this expanded
920448 - requirement (see POIMS, ref OF 2 0367) that adds value to management
920449 - for saving time and money, and accomplishes this objective by placing
920450 - information in a flexible Knowledge Space. (see also improvements to
920451 - "cross-referencing," below. ref SDS 0 P74O)
920452 -
920453 -        [On 020912 Stuart Harrow in DCMA reported that SDS has a unique
920454 -        and novel method of explicit links that makes documentation
920455 -        faster and easier. ref SDS 93 HH92
920457 -  ..
920458 - Experience over the past 20 years shows there eight (8) steps to using
920459 - SDS for adding "intelligence" to improve memory and understanding of
920460 - complex details that occur in daily management, as shown in the record
920461 - on 001219. ref SDS 67 FO5M
920463 -  ..
920464 - Experience, also, shows that without intelligence support FAR
920465 - requirements are ignored because good management enabled by SDS seems
920466 - like "overkill" to busy managers pressed for time fixing, reported on
920467 - 890324. ref SDS 5 LZ5F and on 890809. ref SDS 6 5930  (see also POIMS
920468 - explaining "good management" must be mandated. ref OF 2 026O and
920469 - ref OF 2 4079
920471 -  ..
920472 - On 960105 Max Blodgett, Chief CONOPS, San Francisco district US Army
920473 - Corps of Engineers (USACE) recommended that Com Metrics be specified
920474 - in order to improve management. ref SDS 26 1008
920476 -  ..
920477 - On 961015 District Counsel for USACE advised the contracting officer
920478 - on the Oakland Harbor project that organizational memory supported by
920479 - SDS improves DOD documentation methods and so should be created as a
920480 - better means to protect the interests of the government. ref SDS 34
920481 - 8830  An example is the record on 970110. ref SDS 38 2487
920483 -  ..
920484 - On 961204 Max Blodgett proposed using Com Metrics to support the CCA
920485 - Guide that implements FAR. ref SDS 36 8951, because experience showed
920486 - SDS enables using good management consistently, as required by FAR.
920487 - ref SDS 36 6T4K  On 971007 USACE reported that good management
920488 - implemented by SDS saves money at an approximate rate (ROI) of 10:1.
920489 - ref DRP 3 0001
920491 -  ..
920492 - On 990225 DOD program manager reported SDS improves ability to perform
920493 - requirements for managing daily communications which are often the
920494 - only record of SOW, reviewed recently on 020217. ref SDS 83 1332 and
920495 - ref SDS 83 3105
920497 -  ..
920498 - On 010608 Stuart Harrow reported that records on the Internet
920499 - demonstrate that SDS does this task better than other methods in use
920500 - by DCMA. ref SDS 69 RS4J
920502 -  ..
920503 - On 970328 USACE reported results using Com Metrics showed that SDS
920504 - enables adding intelligence to traditional information methods, and
920505 - this new practice saves time and money. ref DRP 2 6172  On 971007
920506 - USACE analysis showed ROI for Com Metrics is 10:1. ref DRP 3 0001
920508 -  ..
920509 - FAR can be improved by requiring Com Metrics to convert history of
920510 - daily work in contract files under part 4.801 into intelligence.
920512 -  ..
920513 - Intelligence is a powerful proactive risk management capability
920514 - enabled by SDS. see discussion under Managing Risk, part 7.105(a)(7),
920515 - ref SDS 88 5C5I
920516 -
920517 -      [On 020530 Stuart Harrow reviewing case study on ISS Software
920518 -      project for ways to strengthen FAR. ref SDS 89 QR9G
920520 -       ..
920521 -      [On 020618 Gary advises that SDS aids implementation of
920522 -      FAR requirements to strengthen contract management. ref SDS 90
920523 -      QK7H
920524 -
920525 -
920526 -
920527 -
920528 -
920529 -
9206 -

SUBJECTS
Approvals or Waivers of Deviations from Contract Requirements
Aerospace company SRS and SDT Failure to Perform Might Have Required Wa  er of C
Organizational Memory Requires Connections Showing Alignment and Chro

9305 -
930601 -      ..
930602 -     Deviations Require Documented Approval, 4.803(a)(34)
930603 -
930604 -     Approvals or disapprovals of requests for waivers or deviations
930605 -     from contract requirements. ref OF 21 F365
930606 -
930607 -         http://www.arnet.gov/far/current/html/Subpart_4_8.html#1039099
930609 -        ..
930610 -       An example is the record on the Oakland Harbor project reported
930611 -       in the record for 961105. ref SDS 35 8843 and, ref SDS 35 6121
930613 -        ..
930614 -       If SRS and SDT were required on ISS software project to guide
930615 -       work on software programming, then a waiver may have been
930616 -       required to permit avoiding this step, cited on 020315.
930617 -       ref SDS 86 UN7K
930618 -
930619 -
930620 -
930621 -
930622 -
9307 -

SUBJECTS
Cross References to Pertinent Documents that are Filed Elsewhere
Organizational Memory Connections Links Show Alignment Chronology of

9404 -
940501 -      ..
940502 -     Cross-referencing Documents Creates Knowledge Space 4.803(a)(39)
940503 -     Links Connections Support Cross-referencing to Pertinent Documents
940504 -     Intelligence Implied by FAR Requirement to Cross-reference Documents
940505 -
940506 -     Cross-references to pertinent documents that are filed elsewhere.
940507 -     ref OF 21 FS83
940508 -
940509 -         http://www.arnet.gov/far/current/html/Subpart_4_8.html#1039104
940511 -        ..
940512 -       Cross-referencing is a traditional method of creating
940513 -       connections using conventional documentation that show context
940514 -       and alignment between daily work and objectives, requirements
940515 -       and commitments.
940517 -        ..
940518 -       SDS improves traditional cross-referencing using electronic
940519 -       links to create Knowledge Space that improves understanding of
940520 -       cause and effect, explained in POIMS. ref OF 2 034J and
940521 -       ref OF 2 1107  This provides instant access to context of
940522 -       related information, which meets FAR 4.801(c)(2), per above.
940523 -       ref SDS 0 N98M
940525 -        ..
940526 -       Understanding the context of cause and effect is a key aspect of
940527 -       effective intelligence essential for good management.
940529 -        ..
940530 -       USACE reported on 970328 that Com Metrics enabled by SDS
940531 -       provides effective intelligence. ref DRP 2 6172
940532 -
940533 -
940534 -
940535 -
940536 -
9406 -