THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: May 17, 2005 02:33 AM Tuesday; Rod Welch

Request for support with doctorial thesis on cognitive overhead.

1...Summary/Objective
2...Metrics Theory of Rework Demonstrated by SDS Diagnostics
3...Cognitive Overhead Doctoral Thesis Explore Intelligence and Rework
4...Cognitive Overhead Due Diligence People Do Not Have Time to Think
5...Cognitive Overhead Discussed in NWO Cites Metrics on Theory of Rework
........Judicious Review Practices Recommended to Reduce Cog Overhead
........Intelligence Support Internet Small Important Role
........Command Control Converts Overhead into Intelligence Asset
........Knowledge Space Stronger Metaphor and Scope than Hypermedia
........Hypermedia Narrow for Communication Metrics Cognitive Overhead


..............
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CONTACTS 

SUBJECTS
Cognitive Overhead Metrics in Hypermedia Environment Computer Scienc
Dilemma Planning v. Action Thinking v. Doing Assuaged by POIMS
Slippery Slope Laziness Greased by Limited Time
Cognitive Overhead Time Create Structure Links Open Links Jeff Conkl
Cognitive Overhead Bad Management Takes Less Time Because Bad Manage

1807 -
1807 -    ..
1808 - Summary/Objective
1809 -
180901 - Follow up ref SDS 18 0000, ref SDS 12 0000.
180902 -
180903 - Letter requests guidance for PhD paper on cognitive overhead,
180904 - including methods for metrics. ref SDS 0 NG5J  Background shows that
180905 - another student requested help with cognitive overhead a few years
180906 - ago. ref SDS 0 PY53  Letter refers to NWO for positioning cognitive
180907 - overhead in the context of transformation to a culture of knowledge.
180908 - Negative feelings about "overhead" reflect lack of command and control
180909 - that makes good management an unwelcome liability. ref SDS 0 HE4O
180910 -
180911 -     [On 050526 letter to Ross suggesting cognitive overhead and
180912 -     related ideas might be a useful topic for Hutch in pre-med studies
180913 -     at Ucon. ref SDS 21 648R
180914 -
180915 -
180916 -
180917 -
180918 -
180920 -  ..
1810 -
1811 -
1812 - Progress
1813 -
181301 - Metrics Theory of Rework Demonstrated by SDS Diagnostics
181302 - Cognitive Overhead Doctoral Thesis Explore Intelligence and Rework
181303 -
181304 - Follow up ref SDS 20 3M5N, ref SDS 19 645H.
181305 -
181306 - Received ref DRT 1 0001 dated 050513 from Rahul saying...
181307 -
181308 -    1.  I am a current PhD student in UK and my area of reasearch is
181309 -        Cognitive Overhead in a hypermedia environment, context in the
181310 -        Computer Science (HCI).
181312 -  ..
181313 - There is, also, indication that Raul may be working under Jeff
181314 - Conklin's guidance for his doctoral thesis, or simply that Jeff made a
181315 - referral.  Jeff commented on SDS in a letter received 011105.
181316 - ref SDS 11 4S6H
181317 -
181318 -     [On 060129 met Jeff at Doug's 81st birthday party; he indicated
181319 -     having tried to submit comments, but his letter bounced back.
181320 -     ref SDS 23 QO4N
181322 -  ..
181323 - This request is similar to the letter on 050322 asking for analysis of
181324 - presencing. ref SDS 19 645H  A week or so later there was a request to
181325 - review "cognitive behavior therapy" (CBT), ref SDS 20 QW36, in
181326 - relation to Covey's ideas on good management, ref SDS 20 3M5N, which
181327 - entails doing "homework," ref SDS 20 RQ6S, and so seems related to
181328 - inquiry on cognitive overhead today.
181330 -  ..
181331 - Below, response cites analysis in NWO on cognitive overhead.
181332 - ref SDS 0 HE4O, and suggests broadening application beyond hypermedia
181333 - to include general intelligence support. ref SDS 0 HE9U
181335 -  ..
181336 - Rahul's letter continues..
181337 -
181338 -    2.  Part of my research include "how to measure cognitive
181339 -        overhead".  I am confused and dont know which way to go in
181340 -        order to find such measurement.  Moreover i need to choose one
181341 -        of the method to show the measurementin my research research
181342 -        and need to justify why i have chosen such method.  I am lost
181343 -        and do not know what to do.
181345 -  ..
181346 - Being lost about measuring cognitive overhead, and not knowing what to
181347 - do reflects the dilemma cited by Drucker that people are giving up on
181348 - communication, because the subject is too complex, reported on 931130.
181349 - ref SDS 3 3851
181351 -  ..
181352 - This PhD project presents a good opportunity for academic treatment on
181353 - Communication Metrics theory of rework developed in the USACE report
181354 - received on 971008. ref SDS 8 1273
181356 -  ..
181357 - Rahul's letter continues..
181358 -
181359 -    3.  I need some advice.
181361 -         ..
181362 -    4.  I do not know if you can help me here but it would be greatful
181363 -        if you can. or may be you know anybody who can do so.
181364 -
181365 -
181366 -
181367 -
181368 -
1814 -

SUBJECTS
Cognitive Overhead Case Study History Background Considerations for

2303 -
2304 - Background
230501 -  ..
230502 - Cognitive Overhead Due Diligence People Do Not Have Time to Think
230503 -
230504 - Reviewed chronology on cognitive overhead for addressing this
230505 - request...
230506 -
230507 -            Collaboration, communication,
230508 -            due diligence, research,
230509 -            investigate, find expertise
230510 -            to learn and leverage limited
230511 -            experience treating rare
230512 -            cancer disease resisted by
230513 -            bureaucracy despite requirements
230514 -            for teamwork and Team Care
230515 -            because cognitive overhead
230516 -            delays taking action to work
230517 -            intelligently that makes
230518 -            action effective................. 050727, ref SDS 22 O85O
230520 -             ..
230521 -            Cognitive behavior theory
230522 -            (CBT) entails aspects of
230523 -            "overhead" doing
230524 -            homework......................... 050330, ref SDS 20 RQ6S
230526 -             ..
230527 -            Cognitive overhead in NWO
230528 -            explains resistance to perform
230529 -            "diligence" for good management
230530 -            to think, study, analyse,
230531 -            deliberate that delays action
230532 -            which conflicts with innate
230533 -            desire to act based on experience
230534 -            that imparts knowledge of cause
230535 -            and effect; frustration and
230536 -            anger creating and opening
230537 -            links, because there is no
230538 -            knowledge of causation that
230539 -            justifies investing time for
230540 -            "overhead" activities............ 050218, ref SDS 18 PPSQ
230542 -             ..
230543 -            Case study Communication
230544 -            Metrics requirements spearate
230545 -            "signal from noise" illustrated
230546 -            by variance in language and lack
230547 -            of prompts to alert practitioners
230548 -            and expand situational awareness
230549 -            of critical findings; doctors do
230550 -            invest time for cognitive overhead
230551 -            for study to correlate clinically
230552 -            critical findings with related
230553 -            patient history for accurate
230554 -            assessments of diagnosis and
230555 -            treatment........................ 040416, ref SDS 15 PTSX
230557 -             ..
230558 -            Student requests help with
230559 -            masters thesis on cognitive
230560 -            overhead......................... 020123, ref SDS 12 0001
230562 -             ..
230563 -            Cognitive overhead due
230564 -            diligence ignored not enough
230565 -            time to perform requirements
230566 -            for good management to
230567 -            document compliance and
230568 -            accuracy of work called
230569 -            out by FAR...................... 020504, ref SDS 13 NS6F
230571 -             ..
230572 -            Cognitive overhead defined
230573 -            as organization using IBIS
230574 -            to facilitate meetings, and
230575 -            time for creating and
230576 -            opening links.................... 010420, ref SDS 10 SU6K
230578 -             ..
230579 -            Cognitive overhead fits model
230580 -            that nobody has time to
230581 -            think; background SDS
230582 -            technology solves problem........ 010420, ref SDS 10 GH4N
230584 -             ..
230585 -            Cognitive overhead assigns
230586 -            metadata based on published
230587 -            thesaursi and controlled
230588 -            vocabularies for information
230589 -            retrieval to find documents;
230590 -            keywords, symantic
230591 -            indexing......................... 010420, ref SDS 10 X44G
230593 -             ..
230594 -            SDS solves cognitive overhead
230595 -            problem using technology with
230596 -            flexible design to make working
230597 -            intelligently fast, easy, and
230598 -            fun with granular addressability
230599 -            and granular division of
230600 -            subjects with everything in
230601 -            the right place at the right
230602 -            time, case study................. 010420, ref SDS 10 GH4N
230604 -             ..
230605 -            Jeff Conklin commented on
230606 -            SDS support for intelligence
230607 -            support using organizational
230608 -            memory........................... 011105, ref SDS 11 4S6H
230610 -             ..
230611 -            Resistance to good management
230612 -            because people like to work on
230613 -            familiar things in familiar
230614 -            ways - Typical Day Scenario
230615 -            Using SDS........................ 971023, ref OF 9 4679
230617 -             ..
230618 -            People do not have time to
230619 -            think because cognitive
230620 -            overhead reduces time to
230621 -            act; sometimes consultants
230622 -            fill this void................... 970910, ref SDS 7 3479
230624 -             ..
230625 -            Resistance to good management
230626 -            to avoid embarrassment........... 950123, ref SDS 6 IZ3K
230628 -             ..
230629 -            Alice in Wonderland management
230630 -            of continual bumbling not
230631 -            learning; people ignore
230632 -            requirements for due diligence
230633 -            to analyse and understand
230634 -            complexity, Henry
230635 -            Kissinger........................ 940609, ref SDS 5 4238
230637 -             ..
230638 -            IBIS practices to facilitate
230639 -            meetings discouraged by
230640 -            Cognitive overhead takes time
230641 -            to think for organizing
230642 -            information...................... 940527, ref SDS 4 F95N
230644 -             ..
230645 -            Meeting productivity poor
230646 -            communication collaboration
230647 -            cognitive overhead avoids
230648 -            investing time to review
230649 -            documents for accurate
230650 -            understanding people rely on
230651 -            official view of reality that
230652 -            emerges from repeating guess and
230653 -            gossip over time in meetings
230654 -            and correspondence............... 920123, ref SDS 1 9054
230655 -
230656 -
230657 -
230658 -
230659 -
230660 -
230661 -
230662 -
2307 -

SUBJECTS
Cognitive Overhead Discussed in NWO Cites Metrics on Theory of Rewor
Cognitive Overhead Metrics in Hypermedia Environment Computer Scienc
Good Management Paid by Savings from Rework Litigation Bumblng Mista

2805 -
280601 -  ..
280602 - Cognitive Overhead Discussed in NWO Cites Metrics on Theory of Rework
280603 -
280604 - Follow up ref SDS 20 RQ6S, ref SDS 19 MX5I.
280605 -
280606 - Submitted ref DIT 1 0001 saying...
280607 -
280608 -    1.  Responding to your letter on May 13, ref SDS 0 NG5J, NWO
280609 -        discusses cognitive overhead. ref OF 13 LH6K
280611 -  ..
280612 - Cognitive overhead presents negative feelings that grow when people do
280613 - not have command and control for precision access.  Timely access to
280614 - critical details turns "overhead" liability into an intelligence
280615 - asset, ref OF 13 LH6K, added to NWO on 050218. ref SDS 18 PPSQ
280617 -  ..
280618 - Sent a copy of this letter to Ross, which he might share with Hutch at
280619 - Ucon, per Ross' letter on 041028 recommending considerations on
280620 - entering a course of study to become a medical doctor. ref SDS 16 EY5Y
280621 -
280622 -     [On 050526 letter to Ross suggesting cognitive overhead and
280623 -     related ideas might be a useful topic for Hutch in pre-med studies
280624 -     at Ucon. ref SDS 21 648R
280626 -  ..
280627 - Analysis on 041110 explains common cognitive tasks for managing time
280628 - and information. ref SDS 17 OE6K  New tasks supported by SDS that are
280629 - not familiar, and so counterintuitive are also reviewed on 041110.
280630 - ref SDS 17 FO3H
280632 -  ..
280633 - NWO cites examples using SDS, ref OF 13 LI4H, listed in the record on
280634 - 020708. ref SDS 14 MZ6O
280636 -  ..
280637 - Letter to Rahul continues...
280638 -
280639 -    2.  Your specific question about measurement, ref DIT 1 HH6G, for
280640 -        cognitive overhead is addressed in NWO. ref OF 13 0H4M
280642 -  ..
280643 - This section in NWO cites the USACE report on 971007 which calculates
280644 - cost savings based on metrics for good management that is addressed by
280645 - cognitive overhead. ref DRP 5 4172
280647 -  ..
280648 - Implements planning for academic treatment on theory of rework, per
280649 - above. ref SDS 0 PY8N
280650 -
280651 -
280652 -
2807 -

SUBJECTS
Judicious Review Practices Recommended to Reduce Cog Overhead
Excessive Links Overwhelming to Some People Who Feel Compelled to Op

3004 -
300501 -         ..
300502 -        Judicious Review Practices Recommended to Reduce Cog Overhead
300503 -
300504 -
300505 - Letter to Rahul continues...
300506 -
300507 -    3.  Use judicious review practices, ref DIT 1 7I6N, to avoid
300508 -        cognitive overhead. ref OF 13 1M7G
300510 -  ..
300511 - Reflects background on 990419. ref SDS 9 2601
300512 -
300513 -
300514 -
3006 -

SUBJECTS
Intelligence Support Internet Small Important Role Command Control C

4103 -
410401 -         ..
410402 -        Intelligence Support Internet Small Important Role
410403 -        Command Control Converts Overhead into Intelligence Asset
410404 -        Knowledge Space Stronger Metaphor and Scope than Hypermedia
410405 -        Hypermedia Narrow for Communication Metrics Cognitive Overhead
410406 -
410407 -        Intelligence assets are sometimes called a liability of
410408 -        "cognitive overhead" because constructing organizational memory
410409 -        is a lot of hard work without command and control to navigate
410410 -        Knowledge Space (common storage) based on situational awarenss
410411 -        applying the organic structure of context. ref DIT 1 FJ7J  I
410412 -        suggest expanding your research beyond hypermedia proposed in
410413 -        your letter on the 13th, and describe a larger world of
410414 -        technology for managing media and everything else, i.e., a
410415 -        book, movie, letter, meetings, calls, developing software,
410416 -        going to the dentist, etc.  Hypermedia offers good access with
410417 -        links, but has not proven effective for other elements of
410418 -        intelligence support, as set out in NWO. ref OF 12 A56M
410420 -         ..
410421 -    4.  Good luck with your paper, and keep me posted on progress.
410422 -        ref DIT 1 AK8N
410423 -
410424 -
410425 -
410426 -
410427 -
410428 -
410429 -
410430 -
410431 -
410432 -
410433 -
410434 -
410435 -
410436 -
410437 -
410438 -
410439 -
4105 -