CONTACTS 
0201 - Knowledge Management Consortium, In
020101 - Mr. John Maloney; President
0202 - S J Gallina & Company
020201 - Mr. Edmond E. Traille; Partner

SUBJECTS
KMCI Conference Economic Summit on Proven Technology and Methods for
Clare, Mark with Kanisa Wants to Meet in July at KM Event in San Fran
KMCI Economic Summit Event on 020729, Receive Notice from John Malone
Notice of Event on 020729 by John Maloney
KMCI Economic Summit on 020729 Notice by John Maloney
Congratulations on KMCI Event Planned for 020729
Examples Using SDS for Different Kinds of Work Professions
Examples List Use Cases SDS Broad Range of Tasks

1610 -
1610 -    ..
1611 - Summary/Objective
1612 -
161201 - Follow up ref SDS 52 0000, ref SDS 47 0000.
161202 -
161203 - Submitted ref DIT 1 0001 to John Maloney saying...
161204 -
161205 -    1.  Congratulations to you and the KMCI team on presenting a
161206 -        workshop on the ecomomics of knowledge, scheduled for 020729 in
161207 -        San Francisco, as shown in your letter on 020624, received on
161208 -        020703. ref SDS 52 9K4H  Cost/benefit analysis helps advance
161209 -        from IT to a culture of knowledge by overcoming fear that
161210 -        resists working intelligently. ref SDS 52 WX76
161212 -         ..
161213 -    2.  Since Mark Clare is listed as a speaker in a link from your
161214 -        letter, ref SDS 52 UU4O, this sounds like the event Mark
161215 -        mentioned in his letter on 020607, ref DIT 1 YP5F, asking about
161216 -        meeting at the conference to discuss his work calculating
161217 -        benefits of paying the cost of good management to work
161218 -        intellgently that saves the price of bad management.
161219 -        ref SDS 45 418I  This appears to resolve former concerns on
161220 -        020610 that KM doesn't save time and money. ref SDS 47 3B6K
161222 -         ..
161223 -    3.  Examples of use cases for SDS work product demonstrate
161224 -        "intelligence support" that improves common daily tasks,
161225 -        ref DIT 1 9M7J, and yields favorable cost benefit analysis on
161226 -        020703. ref SDS 52 VN6G [expanding list on 020610, ref SDS 47
161227 -        G74K]  SDS work product shows progress on Vannevar Bush vision
161228 -        in 1945 using computers to increase productivity by improving
161229 -        human memory, reviewed on 960304. ref SDS 11 H68K
161231 -         ..
161232 -        Use cases for SDS include...
161234 -         ..
161235 -        Education............................. 011029, ref SDS 33 J44I
161236 -        Health Care........................... 990625, ref SDS 20 4185
161237 -        Engineering........................... 990524, ref SDS 18 0876
161238 -        Science............................... 941201, ref SDS 5 TZ4J
161239 -        PhD thesis cognitive overhead......... 050517, ref SDS 65 NG5J
161240 -        Legal practice........................ 911130, ref SDS 2 P15J
161241 -        Digging a Ditch....................... 000606, ref SDS 24 HV4F
161242 -        Cleaning carpets...................... 031202, ref SDS 60 0001
161243 -        Attending a Meeting................... 020217, ref SDS 39 1332
161244 -        Respond to Correspondence............. 001219, ref SDS 27 FO5M
161245 -        Writing a Report...................... 970612, ref SDS 14 0001
161246 -        Reading books - see list on........... 950204, ref SDS 6 7499
161247 -        Military intelligence................. 010911, ref SDS 30 0001
161248 -        Going to the Dentist.................. 961210, ref SDS 12 0001
161249 -        Going to the Doctor................... 020321, ref SDS 41 0001
161250 -        Planning treatment.................... 041230, ref SDS 63 YR8F
161251 -        Attending a Seminar................... 991217, ref SDS 21 0000
161252 -        Engineering management................ 050203, ref SDS 64 0000
161253 -        Case Study Medical Management......... 050812, ref SDS 66 0001
161254 -        Case Study Cancer Recovery............ 050812, ref SDS 66 0001
161255 -        Medical Management Case Study......... 050812, ref SDS 66 0001
161256 -        Meeting Management Case Study......... 050812, ref SDS 66 0001
161257 -        Telephone calls....................... 020110, ref SDS 35 0000
161258 -        Reviewing Regulations (FAR)........... 020504, ref SDS 43 0001
161259 -        Email................................. 020608, ref SDS 46 V27F
161260 -        Moving from One Town to Another....... 020702, ref SDS 51 0001
161261 -        Helping stroke victim................. 020705, ref SDS 54 0001
161262 -        Computer procurement, configure....... 041116, ref SDS 62 0001
161263 -        Cancer Recovery....................... 040614, ref SDS 61 SM6M
161264 -        Install new garbage disposal.......... 030528, ref SDS 56 0001
161265 -         ..
161266 -        Fixing telephone service.............. 030610, ref SDS 57 0001
161267 -         ..
161268 -        Customer support
161269 -
161270 -        •  IBM has problems................... 950518, ref SDS 8 T76G
161271 -        •  Microsoft has problems............. 980318, ref SDS 17 5918
161272 -        •  Earthlink (formerly JPS)........... 991229, ref SDS 22 0001
161273 -        •  Microsoft coordination problems
161274 -           relying on email................... 020614, ref SDS 49 0001
161275 -        •  Microsoft reports SDS works
161276 -           better than Microsoft programs
161277 -           for customer support............... 020606, ref SDS 44 L99K
161278 -        •  Saving time and money for
161279 -           McAfee customer support............ 031027, ref SDS 59 0001
161281 -         ..
161282 -        SDS solves customer problems for
161283 -        other vendors......................... 010517, ref SDS 29 0001
161285 -         ..
161286 -        SDS work product strengthens these varied disciplines and tasks
161287 -        by lifting the capacity to think, remember and communicate,
161288 -        discussed in John's letter on 020610? ref SDS 47 WX76
161289 -
161290 -           [On 020820 similar list of examples showing application of
161291 -           SDS for working intelligently. ref SDS 55 RY7F
161293 -            ..
161294 -           [On 030718 Jerry Nord cites application of SDS to meet
161295 -           requirements for government accountability; similar needs
161296 -           are listed showing wide range of applications. ref SDS 58
161297 -           PZ6N
161299 -         ..
161300 -        People get discouraged that it takes too much time creating
161301 -        intelligence, ref DIT 1 SU5G, with the tools they like, e.g.,
161302 -        email, Powerpoint, Word, and others listed in the chart John
161303 -        submitted on 020610 showing industry leaders. ref SDS 47 DJ86
161304 -        This leads to the "train wrecks" John cites when people fail to
161305 -        use knowledge management, and revert back to IT. ref SDS 47
161306 -        3B6K  Mark's calculations showing that time and expense
161307 -        invested for working intelligently improves earnings will
161308 -        overcome fear that KM takes too much time, and so excuses bad
161309 -        management. Since the purpose of the time people spend on the
161310 -        job is to generate earnings, if the ROI for KM is positive, as
161311 -        shown by USACE, ref DRP 11 0001 and explained in NWO,
161312 -        ref OF 2 0742, then more time devoted to KM can only save time
161313 -        and money. As a result, the only issue is what tools and
161314 -        methods make it fast and easy to produce useful work product
161315 -        for adding intelligence to information that enables good
161316 -        management?
161318 -         ..
161319 -    4.  Will there be a report issued on results of the conference so
161320 -        that attendees can produce useful intelligence, ref DIT 1 SY5M,
161321 -        as requested for Jeff Conklin's conference last month, as shown
161322 -        in the record on 020703? ref SDS 53 JV3L
161324 -         ..
161325 -    5.  On another matter, I reviewed your concerns on 020610 about
161326 -        SDS, ref SDS 47 0001, along with Dave Snowden's worry on the
161327 -        same day, ref SDS 47 KJ6G, that his vision of KM as a process,
161328 -        ref DIT 1 TK6L, or flow, reported on 020608, ref SDS 46 LY8M,
161329 -        to write contemporary history, i.e., stories, ref SDS 46 NP54,
161330 -        which are then connected into continuous a web of chronology
161331 -        showing cause and effect based on context.  Many share Dave's
161332 -        fear that KM is beyond reach. ref SDS 47 MV9G
161334 -         ..
161335 -        Experience using SDS work product changes attitudes by
161336 -        discovering that adding intelligence to information saves time
161337 -        and money, reported on 970107, ref SDS 13 4953  More recently,
161338 -        on 010916 Eric Armstrong recognized from experience that SDS is
161339 -        effective for improving memory. ref SDS 31 PG6J  Yet, most
161340 -        people still feel KM is a miracle beyond reach only suitable
161341 -        for getting away from the office to attend conferences and to
161342 -        carry on interesting dialog in email.
161344 -         ..
161345 -    6.  Feeling discouraged about KM comes from lack of opportunity to
161346 -        gain experience using technology for creating an audit trail
161347 -        showing traceablity to original sources. ref DIT 1 4H8I  It is
161348 -        a common problem evident from our discussion on 020608,
161349 -        ref SDS 46 6M6G, and again is missing in our communication on
161350 -        020610. ref SDS 47 6M6G  Subsequently, on June 18, Gary Johnson
161351 -        reported SDS provides a simple solution that makes it fast and
161352 -        easy to work intelligently. ref SDS 50 MU6H  Hopefully, there
161353 -        will be time during the upcoming workshop to remind people
161354 -        about the value of making connections that aid the human mind's
161355 -        natural process of connecting new things it learns to things it
161356 -        already knows, as related by Jeromy Campbell, reviewed on
161357 -        900303. ref SDS 1 6006  Mark Clare's presentation on the
161358 -        economics of good management should help bring home the cost
161359 -        benefits of investing time and expense to avoid paying the
161360 -        escalating price of bad management.
161362 -         ..
161363 -    7.  That's why I am pleased to commend KMCI's conference scheduled
161364 -        for July 29, and look forward to getting the report on progress
161365 -        you make. ref DIT 1 P35I
161367 -         ..
161368 -    8.  Post script, John's concern about people getting copies without
161369 -        the benefit of context is another common problem that SDS tries
161370 -        to assuage, ref DIT 1 SO3L, using judicial review that makes
161371 -        communication clear, concise and complete, reported on 020610.
161372 -        ref SDS 47 V84G I am sending a copy to Mark and Dave because
161373 -        they have been involved in this discussion.  Ed Traille sent me
161374 -        a separate notice of the KMCI event, also, received on 020703,
161375 -        ref SDS 52 CM5H, so this letter lets Ed know I got the notice
161376 -        and provides context showing follow up action. A copy to Jeff
161377 -        Conklin shows similar follow up to a conference he sponsored
161378 -        last month. ref SDS 53 0001  A copy to the OHS/DKR group keeps
161379 -        them up on your conference and related issues discussed the
161380 -        past few years.  There should be sufficient context for people
161381 -        to make out issues, ideas and background.  For example, your
161382 -        interest in making sure people get context was raised in the
161383 -        group by Gil Regev on 001019. ref SDS 25 IM5F
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