CONTACTS 
0201 - Microsoft Corporation                                                                                                                                              O-00000364 0505
020101 - Mr. Brandon Robinson, MCSA MCP MCSE                                                                                                                              O-00000364 0505
020102 - Windows Enterprise Support
020104 - Windows 2000 Support
020105 - Applications and Performance                                                                                                                                     O-00000364 0505
0202 - Microsoft Corporation                                                                                                                                              O-00000364 0507
020201 - Ms. Brenda Cannon; Windows Enterprise Support
020203 - Windows 2000 Support
020204 - Applications and Performance                                                                                                                                     O-00000364 0507

SUBJECTS
SRX020519601479 Microsoft Called and Got Incident Number to Investiga
DOS Memory Get 750K Instead of 634K
DOS Technical Support
DOS Memory Program for More than 640K
Memory Above 640K Submit SDS Program for Review by Brandon
DOS Memory Above 640K
640K Memory Limit for DOS Need Solution
Submitted E Exe to Brandon at Microsoft
Letter to Brandon Asking About Progress on Investigating Increasing R

1411 -
1411 -    ..
1412 - Summary/Objective
1413 -
141301 - Follow up ref SDS 23 0000, ref SDS 22 0000.
141302 -
141303 -                       SRX020519601479
141305 -  ..
141306 - There were some false starts today, as often happens working with big
141307 - call centers at IBM, HP, AOL, Pac Bell, et al, but there was good
141308 - progress by Microsoft technical support on taking effective steps to
141309 - solve the memory problem with Windows 2000.  This enables Microsoft to
141310 - support SDS for connecting the dots that enable people to work
141311 - intelligently using good management for saving time and money, as
141312 - explained in POIMS. ref OF 1 6649
141314 -  ..
141315 - Brandon's voice mail say he works on weekends and Monday and Tuesday.
141317 -  ..
141318 - He gives following numbers to contact about progress...
141319 -
141320 -       Brandon's boss, Mark................ 469 775 6949
141321 -       Brandon's backup, Brenda Cannon..... 469 775 6230
141323 -  ..
141324 - Called Brenda.
141326 -  ..
141327 - She reviewed Brandon's reports in Microsoft's computers and found
141328 - Brandon's report for our telecon on 020522 where he requested that we
141329 - send the e.exe program to Microsoft for his review. ref SDS 22 XR4J
141331 -  ..
141332 - Brenda advised that Brandon received our letter on 020522 confirming
141333 - planning, and was able to download the file. ref DIP 2 ST7F As a
141334 - result, e.exe is available on Microsoft's server for evaluation by
141335 - Microsoft.
141337 -  ..
141338 - Brenda asked for assistance running the e.exe program to get a feel
141339 - for the objective of the problem: SRX020519601479
141341 -  ..
141342 - She double clicked on the file in the directory and it launched e.exe.
141343 - I explained how to....
141344 -
141345 -        Press Home to put cursor on Command Line (CMD) in top left
141346 -        corner of the application window.
141347 -
141348 -        Enter...    macro 150
141350 -         ..
141351 -        Press Home
141353 -  ..
141354 - These steps activate fuctionality for the editor.  This editor is used
141355 - as a foundation or engine for the Schedule Diary Program (SDS) that
141356 - looks differently from the the Editor screen, and produces work
141357 - product like this record and others on the Internet.
141359 -  ..
141360 - The SDS program integrates time, information, people and document
141361 - management to enable knowledge management (KM), as explained in POIMS.
141362 - ref OF 1 6221
141364 -  ..
141365 - Brenda asked about our objective?
141367 -  ..
141368 - She took a moment and read the letter to Brandon on 020522 explaining
141369 - the need to increase allocation of RAM above 640K, ref DIP 2 0001
141371 -  ..
141372 - We did an exercise by opening a DOS prompt and running the "mem"
141373 - command.
141375 -  ..
141376 - Brenda said her computer shows....
141377 -
141378 -          Largest executable program size...... 598K
141379 -
141380 -     [On 020611 Brandon notifies that he got similar results.
141381 -     ref SDS 24 O137
141383 -  ..
141384 - She understands our objective to get input from Microsoft on making
141385 - enhancements to the current code for e.exe that increase "Largest
141386 - executable program size" to an amount greater than 700K, similar to
141387 - experience running the same program in OS2, as reported in the record
141388 - on 930720. ref SDS 4 5955
141390 -  ..
141391 - Brenda asked about the program language for e.exe, which is 8088
141392 - assembly, discussed with Brandon on 020519. ref SDS 20 5A3O
141394 -  ..
141395 - We did another exercise opening the letter to Brandon on 020530 that
141396 - explains our objective and provides background. ref DIP 3 0001
141398 -  ..
141399 - Brenda clicked on the link to the record for 930814 and found ideas
141400 - for solving the problem that have been previously considered.
141401 - ref SDS 5 OX3L
141402 -
141403 -      She feels this will help Brandon in understanding the scope of
141404 -      the problem and proposing an effective solution.
141406 -       ..
141407 -      Brenda indicated there is another group at Microsoft that can
141408 -      address our objective more rigorously, and said that Brandon may
141409 -      make a referral to this group, in like manner than Ian handed the
141410 -      matter to Brandon on 020519. ref SDS 20 I16G
141411 -
141412 -          [On 020611 Brandon proposes re-writing SDS for a current OS,
141413 -          and suggests closing the problem. ref SDS 24 BLVT
141415 -  ..
141416 - We did one more exercise for orientation on the SDS format that
141417 - positions information in the context of cause and effect, with links
141418 - to prior related events back in time that show history, and links
141419 - forward in time showing results and follow up.
141420 -
141421 -
141422 -
141423 -
1415 -

SUBJECTS
Utopia SDS Use Cases Compared to Using Other Programs
Microsoft Does Not Have Technology that Supports SDS Capability
Finding Information is Not Fast and Easy Using Microsoft Programs Not
Neat Organization and Links Make Finding Information Fast and Easy, B
Work Product on Internet Pretty Neat Organization and Links Make Find
Microsoft SDS Work Product on the Internet Pretty Neat Organization a
Information Overload Big Problem at Microsoft
Information Overload Big Problem at Microsoft
Information Overload Big Problem at Microsoft

8611 -
861201 -  ..
861202 - Information Overload Big Problem at Microsoft
861203 - SDS Design Pretty Neat for Understanding and Solving Problems
861204 - Finding Information with SDS Pretty Neat Big Problem Using Other Tools
861205 -
861206 - Brenda said SDS content like we used today on the Internet, per above,
861207 - ref SDS 0 YQ6L, is pretty neat for finding information quickly when
861208 - needed.
861210 -  ..
861211 - Brenda's evaluation aligns with coments by Justice Mosk on the
861212 - California Supreme Court, reported in the record on 911130.
861213 - ref SDS 2 P15J  Earlier on 911123 Morris Jones at Chips and
861214 - Technologies found that SDS enables a new way of working, ref SDS 1
861215 - 0477, and later on 010425 Morris noted that SDS is a "utopia" compared
861216 - to using other tools, because SDS has everything is in the right place
861217 - at the right time, ref SDS 14 EP7F, which aligns with Brenda's
861218 - comments this morning.
861220 -  ..
861221 - Brenda likes the way SDS organizes information to show context, and
861222 - enables people to get answers on the details of a problem by clicking
861223 - links, rather than reading through everything.  Brenda indicated that
861224 - organizational memory and context in SDS save time, which reflects the
861225 - Typical Day Scenario (TDS). ref OF 2 5A9O
861227 -  ..
861228 - Brenda advised that information overload is a big problem at Microsoft
861229 - because software programs approved for use are not effective for
861230 - connecting the dots in organizational memory.  There isn't enough time
861231 - to find information for linking to events that save time later when
861232 - context is needed, so people are forced to get by relying on whatever
861233 - anyone can remember at the time.  If there is enough time, people
861234 - collaborate by asking others if they remember anything different that
861235 - might be helpful.
861236 -
861237 -     Reporting information overload is a problem at Microsoft aligns
861238 -     with the report on 950927 that Intel has the same problem, because
861239 -     there isn't enough time to think. ref SDS 7 5002 Difficulty
861240 -     finding relevant information was reported previously on 960406.
861241 -     ref SDS 8 4249
861243 -         ..
861244 -        [On 021108 Bill Gates announced project to develop software
861245 -        that makes finding information fast and easy. ref SDS 25 EF5I
861247 -  ..
861248 - Brenda said that organization and access to context in SDS make
861249 - understanding customer problems fast and easy, which aligns with the
861250 - report on 920428. ref SDS 3 I0HB
861252 -      ..
861253 -     Brenda's favorable comments on using SDS work product support the
861254 -     Typical Day Scenario, ref OF 2 05KL, and ref OF 2 06XW, originally
861255 -     developed on 950514, ref SDS 6 GS5J, and aligns with the report on
861256 -     010425 that using SDS is a utopia compared to other programs.
861257 -     ref SDS 14 EP7F  Others have shared Brenda's opinion about SDS
861258 -     work product on the Internet, reported on 010907. ref SDS 15 KX3L
861259 -     Brenda's explanation that people do not have time using technology
861260 -     available at Microsoft for creating connections in the record that
861261 -     make it fast and easy to understand context for saving time and
861262 -     money, aligns with Eric Armstrong's report on 010916 that nobody
861263 -     can find anything using Microsoft programs that everybody likes.
861264 -     ref SDS 16 KA6H
861265 -
861266 -        [On 021108 Bill Gates announced project to develop software
861267 -        that makes finding information fast and easy. ref SDS 25 EF5I
861269 -      ..
861270 -     On 990426 Bruce Newland who heads up technical support for
861271 -     Earthlink commented favorably on usefulness of SDS records for
861272 -     solving problems. ref SDS 9 9400
861274 -      ..
861275 -     Brenda's comments might relate to caclulation of benefits of KM
861276 -     for call center scenarios, prepared by Mark Clare at Kanisa,
861277 -     ref SDS 17 9Y5J,
861278 -
861279 -
861280 -
861281 -
861282 -
861283 -
861284 -
861285 -
861286 -
861287 -
861288 -
861289 -
861290 -
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8613 -