THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: January 10, 2002 08:02 PM Thursday;
Called Morris used MS Netmeeting for online viewing of SDS and MS Word.
2...Netmeeting Connects Computers on Internet Aids Remote Support
3...Collaboration by Many People Writing a Document Supported by MS Word
4...Word and Outlook Have Powerful Features for Creating Information
5...Intelligence Added to Information Produces Knowledge
6...Overkill Unnecessary Anything SDS Does Better Popular Microsoft Tools
7...Anything SDS Does Better Popular Microsoft Tools Unnecessary Overkill
8...Control Fields Can be Created by Tables in Microsoft Word
9...Word Might be Effective Platform for Creating SDS Records
10...Subject Index for Manufacturing Used at Intel
11...Intel Uses Organic Structure for Subjects in Manufacturing
12...Organic Subject Structure Used by Intel for Manufacturing
13...Wordprocessing for Style, SDS for Work Like Cadillacs and Trucks
14...Cadillac Excellent for Style, Trucks Better for Work
15...Visual Basic Can Program Word Outlook to Make Cadillac into a Truck
16...SDS in Word and Outlook with Visual Basic Mixes Style and Work
17...Macro Language Can Turn Microsoft into SDS Support for for KM
18...Faith in Software Requires Showing of Useful Work Product
19...Work Product Grows Faith in Ability to Perform Useful Work
20...Usefulness Established by Creating Useful Work Product Consistently
21...5% Features Microsoft Programs Indicates SDS Not Too Hard to Learn
22...SDS Application in Word Would Not be Successful in Market Place
23...Marketing SDS Impeded Because Microsoft Does Not Have Productive Tools
24...Anybody can Work Intelligently Using Commonly Available IT Methods
25...People Can Create SDS-type Intelligence Using Microsoft Programs
26...Microsoft Other Popular Programs Can Produce SDS-type Intelligence
27...5% Use of Microsoft Features Enables 5% Memory of the Gist
28...Memory Amazing Using SDS Integrated Features Better than 5% of Gist
29...PG&E Discontinued SDS Because Replacement PM Didn't Want It
30...Two Months about Time Needed for People to Benefit from Intelligence
31...Intelligence Recognized as Value after SDS Used for about Two Months
32...Dates Remember Powerful Benefit SDS Design Managing Chronology
33...Meltdown Economy Too Many Problems Grows Demand for Intelligence
34...Memory of Chronology Difficult, Powerful Way to Augment Intelligence
35...Intelligence Strengthened by Memory of Chronology Enabled by SDS
36...Requirements SDS Supplement Wordprocessing
37...SDS Requirements Overlap 5% Wordprocessing and Add New Features
38...Architecture SDS Evaluates Viability Windows Application
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0201 - Intel Corporation
020101 - Mr. Morris E. Jones; Business Unit Manager
020103 - Cable Network Operation
Netmeeting Morris View SDS and Explains MS Word and Outlook Discuss R
Explanation Remote Control of Another Computer
Netmeeting Microsoft Program in Windows 2000 or Office 2000
0905 - ..
0906 - Summary/Objective
090701 - Follow up ref SDS 83 0001, ref SDS 82 0001.
090703 - Morris used Microsoft Netmeeting to demonstrate features in Word and
090704 - Outlook. Netmeeting makes remote training and support faster and
090705 - easier for people using SDS, and it enables communicating discretely
090706 - on confidential information. Morris cited studies showing most people
090707 - use only about 5% of Microsoft features. ref SDS 0 CK4K He feels
090708 - using more features developed by Microsoft, and supplemented with
090709 - programming in Visual Basic, could emulate SDS in Microsoft Word, but
090710 - worries that failure to use more than 5% of Microsoft features is
090711 - strong indication there is not sufficient demand for improving
090712 - management to justify making it faster and easier to save time and
090713 - money with SDS. ref SDS 0 CK4K Alternatively, using only 5% of
090714 - Microsoft features may indicate that difficulty learning SDS is due
090715 - less to inherent difficulty of SDS, than to limited time people devote
090716 - for learning complex capabilities where there is limited faith in
090717 - saving time and money. ref SDS 0 CK4K Intel seems to use a system
090718 - similar to SDS organic subject structure that is focused in the
090719 - manufacturing department. ref SDS 0 2W5J This evening, he indicated
090720 - that these accounts could be assigned in Microsoft Word to accomplish
090721 - SDS control field functions; did not cite any work product from Intel
090722 - showing this has been done satisfactorily. Work product routinely
090723 - created builds faith in the usefulness of software. ref SDS 0 F89I
090724 - Morris feels that memory of dates for understanding chronology is a
090725 - useful benefit of SDS. ref SDS 0 I84G Requirements for SDS would
090726 - determine the degree of overlap with Microsoft programs and
090727 - feasibility of creating a full blown application, which Morris
090728 - suggested on 020108. ref SDS 0 I86H Analysis of SDS architecture and
090729 - business case would shed light on this opportunity. ref SDS 0 C53H
090734 - ..
0910 - Progress
091101 - Netmeeting Connects Computers on Internet Aids Remote Support
091103 - During the call, Morris explained how to use Netmeeting to connect our
091104 - computers so he can see the SDS screen, and I can see his computer,
091105 - simply by making one or the other current.
091107 - [On 020920 Dave Snowden lists Quickplace, Sametime and Teamroom
091108 - that provide similar support at IBM. ref SDS 95 PG7K
091110 - ..
091111 - Netmeeting is part of W2K that is opened by...
091113 - Start Programs Accessories Communications Netmeeting
091115 - ..
091116 - Morris connected to my computer using my IP address, which is
091117 - determined by starting Netmeeting, then...
091119 - Help
091120 - About Windows Netmeeting
091122 - IP address........................... 63 206 89 25
091124 - ..
091125 - There are actually two IP addresses listed. The first one is...
091127 - 192.168.0.2
091129 - ..
091130 - Morris said that IP addresses beginning with 192... are not
091131 - effective for Netmeeting connections. We need the 2nd IP address.
091133 - ..
091134 - Evidently, the IP address we need is assigned randomly each time
091135 - we use Netmeeting, so it doesn't do any good to record the IP
091136 - address, but not sure.
091138 - ..
091139 - There is another numerical string that looks like an IP address in
091140 - the Netmeeting window that has a down arrow. The Window is blank,
091141 - but click the down arrow and the IP address is shown. This
091142 - apparently this is the last IP address accessed, so maybe it is
091143 - helpful to save this number.
091145 - ..
091146 - Call is placed as follows....
091148 - Netmeeting menu bar first choice is "Call"
091150 - Clicking "Call" opens a menu with the first option is...
091152 - New Call
091154 - ..
091155 - Clicking "New Call" opens a window for entering the IP address,
091156 - which comes from the other person, per above. ref SDS 0 T24N
091158 - ..
091159 - Another way to place the call is to enter the IP address into the
091160 - field on the main Netmeeting screen, and press Enter.
091162 - ..
091163 - There is a ring through the computer speakers, like a telephone ring,
091164 - on the recipient's computer.
091166 - ..
091167 - A notice appears on the recipient's computer screen in the lower
091168 - right corner that has two options...
091171 - Accept Decline
091173 - ..
091174 - Click Accept.
091176 - ..
091177 - Now the two systems are connected.
091179 - ..
091180 - You have then have to set up to do some work.
091182 - ..
091183 - Netmeeting program has a window that lists people connected. In this
091184 - case the list is...
091187 - Morris Jones
091188 - Rod Welch
091190 - ..
091191 - These must come from the Windows registry, because they are not
091192 - entered at any time during the log on process.
091194 - ..
091195 - Morris explained all of this on the voice telephone line, while the
091196 - computers were connected on a data line. During the Netmeeting
091197 - session, Morris took control of my computer to demonstrate features of
091198 - Windows programs using menus and verbal explanations.
091200 - [On 030106 Morris used Netmeeting without voice telephone
091201 - support, and instead we used Netmeeting instant messaging feature
091202 - for live chat. ref SDS 99 GN57
091204 - ..
091205 - This capability can make it faster and easier to teach people how to
091206 - use SDS, possibly overcoming problems the problems Morris encountered
091207 - on 910523. ref SDS 6 2736
091209 - [On 020920 Dave Snowden lists Quickplace, Sametime and Teamroom
091210 - that provide similar support at IBM. ref SDS 95 PG7K
MS Word and Outlook Have a Lot of Features and Visual Basic Programmi
Microsoft Programs Word and Outlook Support SDS Capability
Versioning Scale Many People Using SDS Working on Same Document SDS C
160601 - ..
160602 - Collaboration by Many People Writing a Document Supported by MS Word
160603 - Word and Outlook Have Powerful Features for Creating Information
160605 - Morris demonstrated again how to create links in MS Word and Outlook,
160606 - following up demonstrations on these features at his home on 000706.
160607 - ref SDS 49 FPW7 Today, he again showed a broad range of important
160608 - Microsoft features, including Outlook scheduling and managing action
160609 - items to collaborate. He feels these capabilities show that Microsoft
160610 - programs support management better than SDS, confirming discussions on
160611 - 010720. ref SDS 65 0K5K
160613 - [...below, Morris says people only use about 5% of Microsoft
160614 - features; but, if they use more features, this would improve
160615 - daily management. ref SDS 0 CK4K
160617 - ..
160618 - Microsoft Word and Outlook have version control that enables many
160619 - people to collaborate by contributing in writing a document, as Morris
160620 - related on 010614. ref SDS 64 RW5F
160622 - [On 020213 Gary submitted email created using Microsoft
160623 - Word that has links using addressability in Knowledge Space.
160624 - ref SDS 89 DW9I
160626 - ..
160627 - [On 020522 Mike Poremba working on technology to improve
160628 - collaboration. ref SDS 92 XM9F
160630 - ..
160631 - Morris showed how comments can be entered in MS Word files, which he
160632 - feels are similar and/or more useful to improving management than
160633 - using SDS, for example, indicated by the record on 940927. ref SDS 20
160634 - 0001
160636 - ..
160637 - Morris opened menus for Microsoft Word and Outlook. He moved quickly
160638 - and deftly showing a lot of expertise for creating information with
160639 - these tools. Sample work product prepared online during our call
160640 - showed (through Netmeeting, explained above, ref SDS 0 5H4G) a variety
160641 - of outline and line numbering formats are available in Microsoft Word.
160643 - ..
160644 - It was difficult to recognize management theories or processes being
160645 - implemented with the various tasks Morris demonstrated. This aligns
160646 - with Gary's report on 010408 that wordprocessing is not an effective
160647 - platform for knowledge management. ref SDS 60 9H8H Later on 010924
160648 - Morris reported that SDS improves SDS management better than other
160649 - methods. ref SDS 71 NK4J At that time, Morris pointed out that nobody
160650 - uses other software to do the tasks SDS supports for improving daily
160651 - management. ref SDS 71 XT5F
160653 - ..
160654 - Morris advised today, however, that the Outlook program has powerful
160655 - features for sending notice of action items to staff. This sounds
160656 - like a direct mail system that bypasses the telephone or email.
160657 - Something shows up on someone's computer to remind them to perform
160658 - tasks, and a copy can be sent to the person's boss. Morris noted the
160659 - latter practice has proven to be socially counterproductive, and so is
160660 - generally avoided, but illustrates Microsoft programs are very
160661 - powerful for improving productivity.
160663 - ..
160664 - Morris feels all of these features enable good management, if people
160665 - would use them. He asked if SDS can do this?
160667 - ..
160668 - First, Morris is familiar with what SDS does, since he developed Medit
160669 - that supports SDS, and Morris has interacted with SDS since about
160670 - 1985. On 911123 he described advantages of SDS to improve management
160671 - are a new way of working. ref SDS 8 0477
160673 - ..
160674 - Recently, on 010720 we reviewed SDS advantages again, ref SDS 65 075K,
160675 - that enable people to remember critical details which worried Morris
160676 - on 921127. ref SDS 10 0674 Last year on 010425 Morris wrote a letter
160677 - saying SDS is a "utopia" compared to other methods. ref SDS 61 EP7F
160678 - Below, Morris noted again the advantage of better memory enabled by
160679 - SDS. ref SDS 0 I84G
160681 - ..
160682 - Action items are an important part of SDS, reported most recently on
160683 - 000915. ref SDS 51 0001 Earlier, Morris contributed ideas in a call
160684 - on 950626. ref SDS 27 1001
160686 - ..
160687 - Using Netmeeting, per above, ref SDS 0 5H4G, Morris demonstrated a
160688 - range of tasks for creating and managing daily working information.
160689 - Per above, the online demonstration today, ref SDS 0 5HYX, complements
160690 - demonstrations Morris did for linking in Microsoft Word and Outlook,
160691 - during a meeting at his home on 000706. ref SDS 49 FPW7
160693 - ..
160694 - He said there are a lot more tasks Microsoft Word and Outlook can do,
160695 - but he has not had time to try everything yet.
160697 - ..
160698 - We did not review Technography, which provides support and training to
160699 - help people use all of the features in Microsoft programs to full
160700 - potential, as reported on 011222. ref SDS 80 AV4J
160702 - [...below, Morris notes people use about 5% of Microsoft features.
160703 - ref SDS 0 CK4K
160705 - ..
160706 - Morris mentioned tracking percent complete for action items in MS Word
160707 - and/or Outlook.
160709 - ..
160710 - Morris asked if SDS can do this?
160712 - ..
160713 - On 980305 Tom Keelsing reported experience using Microsoft and other
160714 - methods to manage action items is less effective than experience with
160715 - SDS at USACE. ref SDS 34 QA3I
160717 - ..
160718 - We distinguished macro planning done with CPM and Cost Control
160719 - programs like Primavera, MS project, etc., which are different from
160720 - using SDS which for managing daily details implementing "activities"
160721 - in a CPM schedule.
160723 - ..
160724 - SDS does not issue reports on percent complete for action items, as
160725 - Morris seems to indicate is avilable in Microsoft programs. SDS is
160726 - used to manage the actual work. For example, an action item generated
160727 - on 011214 was for Gary to contact Morris about contributing on SDS,
160728 - ref SDS 79 WV7I, and on 010208 this task was performed. ref SDS 83
160729 - 0001
160731 - ..
160732 - We reviewed the SDS advantage noted by Morris on 010428 that using SDS
160733 - is a utopia because everything is organized in the right place at the
160734 - right time. ref SDS 61 EP7F Morris recalled that Bill DeHart made the
160735 - same point a year earlier on 000709 that SDS has better organization.
160736 - ref SDS 50 0052
160738 - ..
160739 - SDS organization is a critical advantage to provide connections for
160740 - understanding context that avoids continual mistakes, i.e., bumbling.
160741 - Connections to related documents and to history of organizational
160742 - memory expedite taking the correct action on time and within budget,
160743 - that makes management effective. Tom Keesling made this point on two
160744 - separate occassions noting on 960202 that conventional technology and
160745 - methods lack the organization needed to manage context, ref SDS 32
160746 - 4488, and making the same point 2 years later on 980305. ref SDS 34
160747 - QA3I
Microsoft Programs Word and Outlook Support SDS Capability
Intelligence Adds Value to Information Enables Sales Telecom Infrastr
Word and Outlook Have a Lot of Features and Visual Basic Programming
180601 - ..
180602 - Intelligence Added to Information Produces Knowledge
180604 - SDS enables people to use the "plan, perform, report" "intelligence"
180605 - process for capturing organizational memory on what has been done and
180606 - why, who is responsible, when things are supposed to happen, etc., and
180607 - link that up to objectives, requirements and commitments into a web of
180608 - "intelligence," per our meeting at Burger King on 950303. ref SDS 26
180609 - 3497 SDS integrates time and information management to produce
180610 - knowledge of cause and effect, per POIMS. ref OF 2 5418
180611 - ..
180612 - This process helps get things done on time and within budget, as
180613 - reported by....
180615 - DNRC..........................010725, ref SDS 66 0001
180616 - USACE.........................971007, ref DRP 4 0001
180617 - PG&E..........................941230, ref DRP 2 1759
180619 - ..
180620 - An example of how micro planning and analysis in SDS is used with MS
180621 - project for macro scheduling is the record on the CDWR project with
180622 - PG&E on 940825. ref SDS 18 0001
180624 - ..
180625 - Another example is using SDS with MS project on the Gold Hill project
180626 - with PG&E on 941211, and showing how to save time and money.
180627 - ref SDS 22 0001
180628 - ..
180629 - Another example on 940907 illustrates how "intelligence" is
180630 - gathered in SDS to guide development of an effective project schedule,
180631 - and then SDS follows up to implement. ref SDS 19 0001
Visual Basic Programming Language for Word Outlook May be able to Imp
Control Fields SDS Implemented by Tables in Word
Cadillac for Style Not Work Wordprocessing Good for Style Publishing
Integrating Structure and Style Difficult Like Using Cadillac for Wor
Word and Outlook Can be Converted to Accomplish SDS Using Visual Basi
Microsoft Word and Outlook Can be Converted to Accomplish SDS Using V
Outlook and Word Can be Converted to Accomplish SDS Using Visual Basi
Spreadsheet for Knowledge Structure Text Better than Wordprocessing G
Wordprocessing Less Effective than Text for Structure Required to Aid
Text More Useful than Wordprocessing for Executives
Outlook Word Visual Basic Programming Language May be able to Impleme
631401 - ..
631402 - Overkill Unnecessary Anything SDS Does Better Popular Microsoft Tools
631403 - Anything SDS Does Better Popular Microsoft Tools Unnecessary Overkill
631404 - Control Fields Can be Created by Tables in Microsoft Word
631405 - Word Might be Effective Platform for Creating SDS Records
631407 - This evening we looked at features and benefits from the organization
631408 - of SDS records, ref OF 8 3385, which Bill DeHart had cited on 000709
631409 - as more effective than other methods. ref SDS 50 0052 We examined
631410 - briefly SDS control fields that segment the record into related
631411 - context. I asked Morris to demonstrate how this would be accomplished
631412 - with Word or Outlook?
631414 - ..
631415 - Morris explained that Word has a feature for creating tables that
631416 - could support SDS Control Field requirements. He related that people
631417 - have created accounting systems using Word, so he feels SDS could be
631418 - programmed in Word. He further indicated that since nobody is using
631419 - Control Fields to create record segments for managing written
631420 - narrative with flexible structure, explained on 890523, ref SDS 1
631421 - P13O, this must mean that command and control of the record, also
631422 - explained on 890523, ref SDS 1 TP8O, are are not really necessary, and
631423 - since Morris feels Microsoft programs improve management better than
631424 - SDS, per above, ref SDS 0 5HYX, features, like Control Fields, that
631425 - cannot be supported by Microsoft programs are unnecessary overkill.
631427 - ..
631428 - This aligns with Morris' analysis on 010720 indicating anything SDS
631429 - supports for working intelligently that cannot be done with popular
631430 - programs from Microsoft and others is unnecessary overkill.
631431 - ref SDS 65 F511 As noted above, ref SDS 0 TX64, this position
631432 - conflicts with Morris' comments on 010924 that SDS improves management
631433 - better than other tools and methods, ref SDS 71 NK4J At that time, he
631434 - related that nobody uses software for daily management like SDS is
631435 - used for intelligence support. ref SDS 71 XT5F Earlier on 911123
631436 - Morris commented on SDS support for the Welch Management method,
631437 - ref SDS 8 4930, which he feels is a new way of working other people do
631438 - not use because they don't have tools that make a plan, perform,
631439 - report practice fast and easy. ref SDS 8 0477 At that time he
631440 - described common practice using "feel good" management because talking
631441 - on the phone, attending meetings, and sending email seems fast and
631442 - easy. ref SDS 8 1331
631444 - ..
631445 - [On 020531 efficient usability makes working intelligently
631446 - fast and easy. ref SDS 93 5M3G
631448 - ..
631449 - Emotional swings from strong support for SDS on 010924, ref SDS 71
631450 - NK4J, to denial today, ref SDS 0 5HYX, reflect the challenge of change
631451 - shifting paradigms, reviewed on 010924, ref SDS 71 JS6G, in this case
631452 - from reliance on tools for information to using tools for a culture of
631453 - knowledge, explained in POIMS, ref OF 4 K84L Andy Grove at Intel
631454 - explained people resist improvement that requires learning a new way
631455 - of working, reviewed on 980307, ref SDS 35 1657, and reviewed again on
631456 - 010924.
631458 - [On 040312 paradigm shifts new theories encounter disbelief,
631459 - emotional traumatic strongly resisted by faith on existing
631460 - paragidms, ref SDS A4 484H, make people willfully blind in
631461 - order to avoid the effort of cognitive overhead to study.
631462 - ref SDS A4 RR9K
631464 - ..
631465 - [On 071212 SDS granular indexing for subjects seems
631466 - overwhelming without skills using SDS tools that make Context
631467 - Management fast and easy and fun. ref SDS A7 WI5M
631471 - ..
631472 - Subject Index for Manufacturing Used at Intel
631473 - Intel Uses Organic Structure for Subjects in Manufacturing
631474 - Organic Subject Structure Used by Intel for Manufacturing
631476 - Morris advised that Intel has about 200K subjects for managing
631477 - information. He did not indicate nor demonstrate how people use these
631478 - subjects with Microsoft Word, Outlook, or a special accounting program
631479 - to manage daily work, i.e., is this used by engineers, accountants,
631480 - and for what purpose?
631482 - ..
631483 - He explained these accounts are identified by a six (6) position alpha
631484 - numeric string, and organized in a tree structure, which sounds
631485 - similar to the SDS Subject Index.
631487 - ..
631488 - Morris indicated this subject account system is mostly used by Intel's
631489 - manufacturing department. He further noted that many people, who use
631490 - these accounts regularly, report the system is very useful, but most
631491 - people feel the methodology is difficult to apply.
631493 - ..
631494 - This sounds like the capability Morris mentioned on 000116 when he
631495 - related that the closest thing he has seen to SDS capability for
631496 - integrating time and information is a system used by the manufacturing
631497 - department at Intel. ref SDS 43 4U6O Today, Morris seems to be
631498 - clarifying that Intel's system has both subject support and integrates
631499 - time and information, like SDS, or that it only has subject support,
631500 - and does not integrate time and information management, as previously
631501 - understood on 000116.
631503 - ..
631504 - Morris feels subject accounts like those used by Intel's manufacturing
631505 - department can be assigned to paragraphs in a Word document in a
631506 - similar way and with comparable results that subjects, functions,
631507 - time, employee and organization criteria are assigned in SDS Control
631508 - Fields.
631510 - ..
631511 - He could not demonstrate this capability, and did not show any work
631512 - product indicating this can be done.
631514 - ..
631515 - We looked briefly at the SDS subject index.
631517 - ..
631518 - SDS accounts for subjects have a flexible organic structure (possibly
631519 - like the "tree" design Morris describes for Intel) starting from eight
631520 - (8) positions, and ranging upwards of 30 positions, per the Control
631521 - Field above. The challenge and benefits of designing and using
631522 - organic structure was reviewed on 890523. ref SDS 1 SQ5L
631524 - ..
631525 - On 010916 benefits of SDS methodology for aiding human memory based on
631526 - observing SDS work product over a two year period, were cited by Eric
631527 - Armstrong. ref SDS 69 0001 Below, Morris notices that this benefit
631528 - using SDS is not familiar to people using Word and Outlook.
631529 - ref SDS 0 I84G
631533 - ..
631534 - Wordprocessing for Style, SDS for Work Like Cadillacs and Trucks
631535 - Cadillac Excellent for Style, Trucks Better for Work
631536 - Visual Basic Can Program Word Outlook to Make Cadillac into a Truck
631537 - SDS in Word and Outlook with Visual Basic Mixes Style and Work
631540 - Macro Language Can Turn Microsoft into SDS Support for for KM
631542 - ..
631543 - Morris demonstrated Visual Basic, and said that this Microsoft macro
631544 - language can enhance powerful features he showed this evening, per
631545 - above, ref SDS 0 5HYX, in the same way that we have used macro
631546 - language for the past 20 years to enhance Medit for accomplishing SDS
631547 - functionality. Morris feels a KM-type application, like SDS, could be
631548 - built using MS Word, and possibly integrated with Outlook. Morris
631549 - indicated that Outlook supports a schedule, contacts and many more
631550 - things than even he uses, and he concludes from this premis that
631551 - Microsoft programs have all the ingredients needed for SDS, and that
631552 - these can be effectively integrated using the Microsoft macro
631553 - language. Morris suggested that SDS features for flexible structure
631554 - and context mangement, explained on 890523, ref SDS 1 P13O, can be
631555 - programmed into MS Word per Morris' experience with Intel's subject
631556 - index and with creating tables in MS Word, noted above. ref SDS 0 HP5O
631558 - [On 030803 Morris encourages using conventional programming
631559 - languages, like C++, rather than using macro languages to develop
631560 - SDS applications for Com Metrics to implement KM. ref SDS A1 UL58
631562 - ..
631563 - [On 040527 discussed with Gary notion of SDS integrating
631564 - "old" technology to yield a powerful innovation, in the same way
631565 - that "old" technology was earlier modified by extending the
631566 - running boards and propellers to produce an airplane that was a
631567 - different, and in some respects stronger, solution for the
631568 - transport function of an automobile. ref SDS A5 HH5X
631570 - ..
631571 - I agreed that Morris' demonstration this evening indicates it might be
631572 - possible to create SDS using Microsoft Word and Outlook, which he
631573 - suggested in a call on 010720, ref SDS 65 XM5F, and earlier on 000106
631574 - when he urged that SDS work product can be done better with Microsoft
631575 - programs. ref SDS 42 1609
631577 - [On 020213 Gary submitted email created using Microsoft
631578 - Word that has links using addressability in Knowledge Space.
631579 - ref SDS 89 DW9I
631581 - ..
631582 - [On 020217 Gary concurs that Microsoft macro language can be used
631583 - to create SDS. ref SDS 90 J66M
631585 - ..
631586 - [On 030319 Gary reported experience using SDS shows that support
631587 - for integration provided by SDS is difficult to accomplish with
631588 - Microsoft programs. ref SDS A0 EV4N
631590 - ..
631591 - [On 030413 Gary reported advantages of SDS that Microsoft and
631592 - others have been unable to accomplish. ref SDS 54 0001
631594 - ..
631595 - Experience shows that when Microsoft publishes software upgrades many
631596 - changes are made intending to improve productivity, however, useful
631597 - features are often removed, which actually reduces productivity.
631599 - ..
631600 - Background above shows Morris has previously reported using SDS, as
631601 - explained in the Typical Day Scenario, is a utopia compared to using
631602 - other methods. ref SDS 0 8T5F Modifying Microsoft programs to reach
631603 - this level of performance is problematic at best, given the fact that
631604 - Microsoft has not done so. Microsoft's strong resources in finance
631605 - and expertise, together with a stated desire on 010510 to improve
631606 - productivity by developing XML, which has become an alternative buzz
631607 - word for Knowledge Management, ref SDS 62 8Y8H, may indicate that
631608 - Morris' proposal today for converting Microsoft programs into SDS is
631609 - not a practical endeavor, given the fact that Microsoft has made no
631610 - progress toward this objective.
631612 - ..
631613 - On 980722 Morris reported that SDS is difficult to reverse engineer,
631614 - ref SDS 36 3744, which may indicate that wordprocessing is not a good
631615 - foundation for software to support the management process. Morris
631616 - seemed to make this point explicitly on 951228, ref SDS 31 S47O, and
631617 - there has been no further evidence or analysis that leads to another
631618 - conclusion.
631620 - ..
631621 - On 001130 IBM gave up trying to convert Lotus Notes into SDS, despite
631622 - having invested over $4B to buy the opportunity of doing so. Since
631623 - Lotus Notes has more aspects of SDS than Microsoft Word and Outlook,
631624 - it seems likely that modifying these Microsoft capabilities to support
631625 - Knowledge Management is more daunting than people expect, ref SDS 55
631626 - F26K, which supports research on 000425 that KM is a secret of SDS.
631627 - ref SDS 45 0480
631629 - ..
631630 - On 920402 reviewed with Ross that wordprocessing for style and SDS is
631631 - for work. ref SDS 9 463G
631633 - ..
631634 - On 010408 Gary reported experience that includes software
631635 - development for Aerospace company's Space Station contract. Gary indicated that
631636 - making use of all the tools available in wordprocessing can begin to
631637 - structure a document in some way(s) that might actually make it useful
631638 - for daily management, but it is far from an easy task. Gary noted
631639 - that making entries in a record of organizational memory requires
631640 - extraordinary lengths to generate something with wordprocessing that
631641 - would be useful in that context, if indeed it could be done at all.
631642 - ref SDS 60 AU4O
631644 - [On 020204 experience at Enron shows board directed that an audit
631645 - trail be developed on particular matters that later led to the
631646 - collapse of Enron into bankruptcy. There is no evidence an audit
631647 - trail of alignment was actually created using conventional
631648 - methods, as Morris suggest today is feasible. ref SDS 88 EX5O
631650 - ..
631651 - [On 020213 Gary submitted work product prepared with
631652 - Microsoft Word and Outlook that have links using addressability in
631653 - SDS records, which supports Morris' proposal. ref SDS 89 425M
631655 - ..
631656 - Cadillacs can be used like a work vehicle, but it is good practice to
631657 - use wordprocessing for style, and SDS for work, recognizing some
631658 - overlap is inevitable. The marketplace has room for both style and
631659 - utility. People love to create nice looking documents and people care
631660 - about working productively, noted by Morris on 010425 that using SDS
631661 - is a utopia compared to using Word and Outlook, because SDS makes
631662 - everything in the right place at the right time. ref SDS 61 EP7F
631663 - Landauer says "effectance" makes computers attractive, reviewed on
631664 - 950710. ref SDS 28 2286 Better memory makes people effective, cited
631665 - by Morris below on advantage of SDS for remembering chronology.
631666 - ref SDS 0 I84G
631668 - [On 040527 discussed with Gary notion of SDS integrating
631669 - "old" technology to yield a powerful innovation, in the same way
631670 - that "old" technology was earlier modified by extending the
631671 - running boards and propellers to produce an airplane that was a
631672 - different, and in some respects stronger, solution for the
631673 - transport function of an automobile. ref SDS A5 HH5X
Work Product Grows Faith that Features Make Program Productive
Ergonomic Integrated Harmonious Features Improve Productivity Tires E
680501 - ..
680502 - Faith in Software Requires Showing of Useful Work Product
680503 - Work Product Grows Faith in Ability to Perform Useful Work
680504 - Usefulness Established by Creating Useful Work Product Consistently
680506 - Morris asked why work product is important for evaluating program
680507 - usefulness?
680509 - ..
680510 - Morris indicated that understanding the design of programs like MS
680511 - Word and Outlook, and being aware that programs have a lot of features
680512 - in many megabytes of code justifies faith that software programs are
680513 - useful.
680515 - ..
680516 - Software features indicate potential to create useful work product.
680518 - ..
680519 - Morris has pointed out previously that demonstrations of software on
680520 - the Internet, trade shows and marketing presentations can convey a
680521 - false sense of usefulness, because salesmen take a lot of time to
680522 - prepare examples that appear useful, but which are not practical to
680523 - produce in day-to-day use. This evening, Morris recalled an example
680524 - in the record on 011102 that shows actual work product of Traction
680525 - does not live up to sales messages promising context and connections
680526 - that convert information into knowledge. ref SDS 74 RL8G
680528 - ..
680529 - Another example is the report on 000602 where Ontologos was cited as
680530 - having created an "engine," or other AI type capability, that draws
680531 - useful organization from the record of daily communication, such as
680532 - this record, ref SDS 47 8932, to solve the search problem Morris
680533 - raised on 990427. ref SDS 37 5624 A few days later, research showed
680534 - there is no work product for Ontologos, and so there is no evidence
680535 - that an "engine" exists. ref SDS 48 0001
680537 - ..
680538 - Faith in usefulness of a software program requires experience showing
680539 - that work product can be created consistently over a long period of
680540 - time to save time and money. Below, Morris notes SDS is useful for
680541 - organizing the record to improve memory. ref SDS 0 I84G
680543 - ..
680544 - "Usefulness" of technology for improving productivity of management,
680545 - requires ergonomic, harmonious integration of features, as explained
680546 - in POIMS. ref OF 2 8559
680548 - ..
680549 - Morris and I reviewed this issue on 940125. ref SDS 15 2Y6N
680551 - ..
680552 - At that time, we examined Intel's report published in Byte magazine,
680553 - reviewed on 910418, which explained software must enable scenarios
680554 - (processes) that make people productive in order to improve
680555 - management, and that this requires integration. ref SDS 5 UT7F Simply
680556 - selling powerful features is not enough. ref SDS 0 F84M Morris feels
680557 - that, if people used more Microsoft features, this would enable people
680558 - to product more information. However, producing more information only
680559 - creates information overload, absent integrated processes that produce
680560 - knowledge, as called out by Intel.
680562 - ..
680563 - For example, people can purchase tires, engines, transmissions,
680564 - electrical systems, and so on at the auto store. But, unless those
680565 - features are put together in a way that enables transportation, they
680566 - are not useful.
680568 - ..
680569 - SDS is useful because features for organization, analysis, alignment
680570 - and summary (collectively "intelligence," per POIMS, ref OF 2 0367)
680571 - are assembled in a way that improves understanding and follow up
680572 - (i.e., listening), feedback and memory, which together improve
680573 - communication. Since communication is about 80% of a manager's time,
680574 - as Morris related on 890809, ref SDS 3 8812, and since analysis is the
680575 - primary responsibility of management, according to Drucker, reviewed
680576 - on 931130, ref SDS 13 7911, SDS is more useful for improving management
680577 - than other methods, as Morris noted on 010924. ref SDS 71 NK4J
680579 - ..
680580 - People sense this improvement from seeing SDS work product, which they
680581 - know from experience cannot be produced by other means, as reviewed on
680582 - 010907. ref SDS 67 KX3L USACE found that SDS work product provides
680583 - useful intelligence that supports effective metrics for communication.
680584 - ref DRP 4 0001, and further found that this saves time and money with
680585 - an approximate ROI of 10:1. ref DRP 4 0001
680587 - ..
680588 - How many people feel Microsoft Outlook and Word improve intelligence,
680589 - listening, understanding and follow up? On 890809 Morris advised that
680590 - listening is important. ref SDS 3 CJ9J On 921127 he explained why
680591 - better listening is important to productivity, earnings and stock
680592 - prices. ref SDS 10 0674 On 950303 he cited an example. ref SDS 26 3333
680593 - Other examples are shown in the record on 950327.
Outlook and Word People Only Use 5% of Capability so Even if SDS were
Technography Helps People More than 5% of Features in Microsoft Progr
5% Features Microsoft Word Outlook Used GUI Does Not Improve Producti
Interface Balance Ease Learn Usefulness Turn Structure Needed for KM
GUI 5% Word Outlook Features GUI Interface Not Easier to Learn Cannot
Life-style MS Word Outlook People Only Use 5% of Capability so Even
920901 - ..
920902 - 5% Features Microsoft Programs Indicates SDS Not Too Hard to Learn
920903 - SDS Application in Word Would Not be Successful in Market Place
920904 - Marketing SDS Impeded Because Microsoft Does Not Have Productive Tools
920906 - Morris cited statistics this evening that most people use only 5% of
920907 - Microsoft capability, which aligns with his prior comments on 010720,
920908 - ref SDS 65 0K5K, and with research reported on 000927 that people can
920909 - only remember 5% - 10%, commonly called the "gist" of information.
920910 - ref SDS 52 PO4F
920912 - [On 021108 Bill Gates reports new Microsoft project to integrate
920913 - commands so people can use more features without having to
920914 - remember a vast labyrinth of menus, ref SDS 96 EFBE; striving to
920915 - improve on studies showing customers use only 5% of commands for
920916 - Microsfot programs. ref SDS 96 455F
920918 - ..
920919 - [On 021214 5% commands most users learn only small part of
920920 - Microsoft programs menus complicated; people use familiar
920921 - commands and cannot remember where commands are located that
920922 - are not needed frequently. ref SDS 98 JX5F
920924 - ..
920925 - [On 060831 people use only 5% of Microsoft features because Help
920926 - is hard to use; subjects are listed by Microsoft engineers in the
920927 - Help index differently from the way customers look to find help
920928 - using the program. ref SDS A6 KA9H
920930 - ..
920931 - [On 080318 study identifies commands used most frequently for
920932 - Microsoft programs. ref SDS A8 K67M
920934 - ..
920935 - Minimal use of software features aligns with Morris' report on 951228
920936 - about using 20% of the features in Ecco Pro. ref SDS 31 5850 On
920937 - 990524 Morris explained other programs are better than SDS, but people
920938 - are too busy expediting to get things done, so people don't use all
920939 - the features of other programs. ref SDS 38 6892 On 990817 he argued
920940 - that people don't have enough discipline to use tools that aid
920941 - discipline. ref SDS 40 3780 Later on 000706 he said there is not
920942 - enough time to use Microsoft features for managing the work.
920943 - ref SDS 49 8505 Last year on 010710 Morris indicated improving
920944 - management requires people to change attitude and use more Microsoft
920945 - features, rather than use SDS that makes good management fast and easy
920946 - by integrating features so that each supports the other, ref SDS 65
920947 - 0K5K, and as explained in POIMS. ref OF 4 8559
920949 - ..
920950 - On 010425 Morris reported that using SDS is a utopia compared to other
920951 - methods because in SDS everything is in the right place at the right
920952 - time. ref SDS 61 EP7F On 010924 Morris noted SDS improves management
920953 - better than other programs, because SDS has been continually refined
920954 - based on daily use. ref SDS 71 NK4J He said at that time that nobody
920955 - uses other software the way SDS is used to add "intelligence" to daily
920956 - working information. ref SDS 71 XT5F
Microsoft Programs Better than SDS for Improving Management l Not Us
970401 - ..
970402 - Anybody can Work Intelligently Using Commonly Available IT Methods
970403 - People Can Create SDS-type Intelligence Using Microsoft Programs
970404 - Microsoft Other Popular Programs Can Produce SDS-type Intelligence
970406 - Follow up ref SDS 24 4365.
970408 - Morris indicated again this evening that Microsoft programs improve
970409 - management better than SDS, per above. ref SDS 0 5HYX He further
970410 - indicated that, if people wanted to change their attitude and use more
970411 - diligence to apply more Microsoft features, this would yield SDS-type
970412 - work product for organizational memory that enables good management.
970414 - ..
970415 - These comments align with discussion on 950204, when Morris proposed
970416 - that more diligence using a number of other software programs can
970417 - accomplish SDS support for working intelligently. ref SDS 24 4365
970418 - Last year on 010924 Morris noted that SDS improves management better
970419 - than other methods, and further that nobody uses other software the
970420 - way SDS is used to capture organizational memory and add intelligence.
970421 - ref SDS 71 XT5F Morris' perspective today aligns with Eugene Kim's
970422 - recommendation on 001126 for people to use existing technology with
970423 - greater diligence rather than use SDS for improving management.
970424 - ref SDS 54 BY4K
970426 - [On 020729 Pat Lincoln feels people can produce SDS-type
970427 - "intelligence" using Microsoft and other popular software
970428 - programs, if people feel like doing so. ref SDS 94 JI7N
970430 - ..
970431 - [On 040227 Gary reported experience at Aerospace company trying to
970432 - produce SDS-type "intelligence" using popular technologies and
970433 - increased staff, and found this was unsuccessful. ref SDS A3 RH77
970435 - ..
970436 - Morris indicated that since people only use about 5% of features in
970437 - Microsoft programs, which are readily available, there is no incentive
970438 - to invest time to improve and market SDS, since not enough people care
970439 - about productivity, earnings and stock prices to buy SDS, nor to use
970440 - SDS features if they were added to make Microsoft Word and Outlook
970441 - useful, discussed above. ref SDS 0 S97L
970443 - [On 020118 letter to Morris shows that learning SDS reflects use
970444 - of only 5% of Microsoft features. ref SDS 85 AT3J
970446 - ..
970447 - [On 021107 Bill Gates reports new Microsoft project to integrate
970448 - commands so people can use more features without having to change
970449 - attitudes and remember everything. ref SDS 96 EFBE
970451 - ..
970452 - This would be a strong point, if there was work product showing Word
970453 - and Outlook support "intelligence," listening, understanding and
970454 - follow up, which are key ingredients of daily management, discussed
970455 - above. ref SDS 0 F89I
970457 - [On 020217 Gary seems to concur with Morris that people do
970458 - not care enough about good management; he does not comment on
970459 - analysis showing anybody can create "intelligence" work product
970460 - with wordprocessing like that which is supported by SDS.
970461 - ref SDS 90 425M
970463 - ..
970464 - Below, Morris indicates that memory of chronology may be a capability
970465 - that people care about enough to use SDS, since evidently this is not
970466 - supported by Microsoft. ref SDS 0 I84G
970468 - ..
970469 - On 911121 Morris discussed advantages of an "intuitive" GUI interface
970470 - and Microsoft compatibility for learning and using SDS. ref SDS 7 HT3I
970471 - At that time analysis indicated GUI is not effective for intuitively
970472 - learning features for which customers have no experience from which to
970473 - "intuit" anything. ref SDS 7 4088
970475 - [On 021122 Gary proposes improving SDS to make receiving
970476 - documents faster and easier to learn and use. ref SDS 97 EVKF
970478 - ..
970479 - Limited use of Microsoft features reported today, seems to support
970480 - analysis on 911121, and so takes the air out of complaints that SDS is
970481 - too hard to learn and use without a GUI interface. Suggests that GUI
970482 - and Microsoft compatibility do not ensure ease of use, as noted by
970483 - Landauer in his book reviewed on 950710. ref SDS 28 3P6G It would be
970484 - interesting to learn how much of Word, Outlook, Powerpoint, etc., that
970485 - Bill and Steve use to improve productivity at Microsoft, per the
970486 - record on 010510. ref SDS 62 0001
970488 - ..
970489 - Improving the work takes more than 20 minutes to learn. Anything that
970490 - can be learned in 20 minutes is not going to make much impact on
970491 - productivity, earnings and stock prices, as set out in the record on
970492 - 890809. ref SDS 2 QY6L
970494 - [On 020217 Gary seems to agree with Morris' comments and
970495 - with analysis showing that GUI is not a controlling factor in
970496 - people learning SDS. ref SDS 90 ZK6J
5% Use of Features in Word and Outlook Correlates to Remembering Only
2 Months Recognize Added Value of SDS at PG&E, per Bill in Conferen
Memory Fails Forgetting Mistakes Forgetting Liability in Legal Disput
Gist 5% Memory Big Opportunity Improve Productivity Avoid Mistakes Or
Gist Strengthen Weakness of Natural Memory, SDS
Remembering Aided by SDS
5% Gist Increase Memory New Way of Thinking Through Writing Planning
A81001 - ..
A81002 - 5% Use of Microsoft Features Enables 5% Memory of the Gist
A81003 - Memory Amazing Using SDS Integrated Features Better than 5% of Gist
A81005 - Using only 5% of capability for Microsoft Word and Outlook, reported
A81006 - by Morris above, ref SDS 0 CK4K, which are the dominate applications
A81007 - for personal computers, has powerful implications.
A81009 - There is striking alignment between Morris' report about limited use
A81010 - of features in popular software programs, and with Henry van Eykan's
A81011 - report on 000307 that people only remember the gist of information,
A81012 - about 5%, ref SDS 44 1122, supported later by research on 000927.
A81013 - ref SDS 52 DX9F Equally striking is Morris' question this evening
A81014 - about how SDS enables better memory, noted below. ref SDS 0 I84G
A81016 - ..
A81017 - How are these circumstances related?
A81019 - ..
A81020 - Could it be that people only use 5% of features in Microsoft programs
A81021 - because there is no theory enabled by the design of these programs
A81022 - that guides people harmoniously through using all of the features
A81023 - toward a work product of knowledge? Lack of support for integrated
A81024 - processes, noted by Intel (see above, ref SDS 0 UF5M), means that
A81025 - people can only use Microsoft programs in traditional ways for
A81026 - creating information, and since these programs are very powerful, the
A81027 - world is flooded with information overload.
A81029 - ..
A81030 - [On 021107 Bill Gates reports new Microsoft project to integrate
A81031 - commands so people can use more features without having to change
A81032 - attitudes and remember everything. ref SDS 96 EFBE
A81034 - ..
A81035 - For example, a dictionary has all of the ingredients to run a
A81036 - business, and to write the great American novel, when all of the words
A81037 - are organized effectively. Equally, powerful features in Microsoft
A81038 - Word and Outlook, do not improve management, because there is no
A81039 - organization and integration that makes using these features fast and
A81040 - easy, i.e., Word and Outlook are not a "utopia" for adding
A81041 - intelligence to convert information into useful knowledge, as Morris
A81042 - characterized SDS in a letter on 010425. ref SDS 61 EP7F
A81044 - ..
A81045 - Could it be, further, that people only use 5% of memory because they
A81046 - have no work product that expands span of attention, and they cannot
A81047 - create that work product to increase span of attention in order to
A81048 - remember chronology, because organization of Microsoft programs lack
A81049 - integration. Without an integrated design, explained in POIMS,
A81050 - ref OF 2 0858, only 5% of features in Word and Outlook are practical
A81051 - to use, as Morris indicates this evening. ref SDS 0 CK4K
A81053 - ..
A81054 - Morris pointed out on 010720 that even in his case, where he uses a
A81055 - greater share of Word and Outlook, he cannot produce a record like
A81056 - this that has "intelligence." ref SDS 65 JG6M
A81058 - ..
A81059 - POIMS explains the need for harmony using technology, ref OF 2 8559,
A81060 - also, called synergy and ergonomics, that enable productive knowledge
A81061 - work. This yields amazing memory reported on 010916, ref SDS 69 0001,
A81062 - because using SDS is a utopia with everything in the right place at
A81063 - the right time, compared to using other programs, as Morris noted on
A81064 - 010425. ref SDS 61 EP7F
A81068 - ..
A81069 - PG&E Discontinued SDS Because Replacement PM Didn't Want It
A81070 - Two Months about Time Needed for People to Benefit from Intelligence
A81071 - Intelligence Recognized as Value after SDS Used for about Two Months
A81073 - We recalled Bill DeHart's explanation on 000709 that experience using
A81074 - both SDS and MS programs at PG&E shows that SDS is better organized
A81075 - than MS programs. ref SDS 50 0784
A81077 - Poor organization of features causes negative synergy that yields
A81078 - information overload. Mike Emory was a colleague in PG&E's project
A81079 - management department in 1994, and was scheduled to take over Bill's
A81080 - projects, when Bill took early retirement at the end of that year. On
A81081 - 940824 Mike was favorably impressed with SDS, based on experience at
A81082 - PG&E showing that software to do things which are familiar to people,
A81083 - is not enough to improve productivity. ref SDS 17 134N
A81085 - ..
A81086 - SDS organization provides positive synergy for converting information
A81087 - into knowledge of cause and effect. This helps people use a greater
A81088 - share of SDS capability, which, in turn, enhances memory, as Morris
A81089 - notes this evening, and reported previously on 010916. ref SDS 69 0001
A81091 - ..
A81092 - Morris commented that it takes 6 months, even years, for people to
A81093 - recognize the value of knowledge, and this is too long for commercial
A81094 - success of a software program. He feels that PG&E's cancellation of
A81095 - the Welch contract shows it takes too long for people to recognize the
A81096 - benefits of SDS, as Morris noted in a conference call with Bill and I
A81097 - on 000709. ref SDS 50 Z28N
A81099 - ..
A81100 - We reviewed the record on 941228 when Bill DeHart commented that PG&E
A81101 - cancelled the Welch contract on 941206, after making plans six (6)
A81102 - days earlier on 941130 to extend and expand use of SDS, because Bill's
A81103 - boss was unable to explain to his new boss. ref SDS 23 9954
A81105 - ..
A81106 - We called Bill DeHart again to ask how long it took for people to
A81107 - recognize added value in SDS, and whether anyone used SDS or SDS
A81108 - methodologies after the Welch contract ended at PG&E?
A81110 - ..
A81111 - Bill said neither SDS nor SDS methodologies were used at PG&E after
A81112 - the Welch contract was ended in December 1994. He explained his
A81113 - replacement, Tom Marki, told the boss, Chris Snyder that the CDWR
A81114 - project did not need SDS support any longer. This issue was addressed
A81115 - by CDWR following a meeting in Sacramento on 941208. ref SDS 21 1183
A81116 - Bill recalled that his boss, Chris Snyder, at the time was under a lot
A81117 - of pressure due to downsizing, so it was difficult to continue SDS,
A81118 - similar to the recent crisis at PG&E reported on 010111, ref SDS 58
A81119 - 0001, on 010220. ref SDS 59 0001
A81121 - ..
A81122 - Bill said it takes about 2 months for people to recognize SDS brings
A81123 - added benefits. This aligns pretty well with Morris' understanding
A81124 - from the telecon with Bill on 000709. ref SDS 50 Z28N The record of
A81125 - using SDS on CDWR and the State commenting favorably a few weeks later
A81126 - is also reported on 000709. ref SDS 50 UH3H
A81128 - ..
A81129 - We reviewed the record showing that Dave Vannier required about two
A81130 - years from 950927 when we first reviewed the need for better
A81131 - management at Intel, ref SDS 30 8943, and Dave saw SDS demonstrated,
A81132 - ref SDS 30 1830, until 970603 when he agreed to let a contract for SDS
A81133 - support on a specific project. ref SDS 33 5803 and ref SDS 33 LQ5J
Chronology Organizes Complexity Context Faster Better Cheaper
Memory Organizational Personal History Experience Diary Intelligence
Inconsequential Details Cause Problems Avoided by Better Memory
Memory Dates Chronology Cause Effect Intelligence Understanding Impr
BQ0701 - ..
BQ0702 - Dates Remember Powerful Benefit SDS Design Managing Chronology
BQ0703 - Meltdown Economy Too Many Problems Grows Demand for Intelligence
BQ0704 - Memory of Chronology Difficult, Powerful Way to Augment Intelligence
BQ0705 - Intelligence Strengthened by Memory of Chronology Enabled by SDS
BQ0707 - Morris asked how I am able to remember dates? He said dates are very
BQ0708 - difficult for people to remember, which aligns with a report on 010916
BQ0709 - that people cannot find anything using other methods, ref SDS 70 KA6H,
BQ0710 - and that SDS enables amazing memory with mechanisms that obviously
BQ0711 - work. ref SDS 69 0001 Previously, on 011211 Morris noticed that SDS
BQ0712 - enables getting links faster than is possible using other technology,
BQ0713 - ref SDS 78 VM9M, and on 010425 Morris noticed that using SDS is a
BQ0714 - utopia because everything is in the right place at the right time.
BQ0715 - ref SDS 61 EP7F A year earlier, Bill DeHart cited experience at PG&E
BQ0716 - showing that SDS has better organization than other programs.
BQ0717 - ref SDS 50 0052
BQ0719 - [On 020130 Morris does not comment on ease of improving memory
BQ0720 - using 8 steps applying SDS. ref SDS 86 QE6H
BQ0722 - ..
BQ0723 - [On 020131 Morris cannot remember how Medit is programmed in
BQ0724 - order to support improvements to SDS. ref SDS 87 L15I
BQ0726 - ..
BQ0727 - [On 020217 Gary expressed desire for better memory.
BQ0728 - ref SDS 90 153K
BQ0730 - ..
BQ0731 - [On 020531 Mike Poremba reported benefits of SDS for managing
BQ0732 - time to improve remembering dates. ref SDS 93 OP7M
BQ0734 - ..
BQ0735 - [On 031008 Morris wrote to Gary commenting on benefits of
BQ0736 - better memory enabled by SDS, saying remembring is better than
BQ0737 - forgetting critical details that impact saving lives and
BQ0738 - improving productivity, earnings and stock prices. ref SDS A2
BQ0739 - KR6X
BQ0742 - ..
BQ0743 - Better personal and organizational memory of chronology enabled by SDS
BQ0744 - is explained in POIMS....
BQ0746 - Design of technology aids memory......... ref OF 2 1298
BQ0747 - Repetition aids memory................... ref OF 2 0367
BQ0748 - Memory is core of enterprise management.. ref OF 2 11G5
BQ0750 - ..
BQ0751 - Understanding chronology imparts causation that augments intelligence,
BQ0752 - reported in research on 900319. ref SDS 4 0005
BQ0754 - ..
BQ0755 - Carrying out the eight (8) steps reported on 001219 improves personal
BQ0756 - memory. ref SDS 57 FO5M Com Metrics requirements explained in USACE
BQ0757 - scope of services improves organizational memory. ref DRP 3 4929
BQ0759 - ..
BQ0760 - Morris has reviewed POIMS from time to time, but experience using SDS
BQ0761 - makes more clear the advantabe of better memory, better than mere
BQ0762 - reading.
BQ0764 - ..
BQ0765 - Better organization that seems like "utopia" by strengthening human
BQ0766 - memory, may be an area where SDS can supplement Microsoft programs,
BQ0767 - per above. ref SDS 0 HP5O
BQ0769 - ..
BQ0770 - On 990721 Morris pointed out that people care about memory.
BQ0771 - ref SDS 39 0001 On 940327 he worried about difficulty remembering
BQ0772 - dates. ref SDS 16 J496
BQ0774 - ..
BQ0775 - Research on 900319 shows that dates are a powerful Communication
BQ0776 - Metric for expanding span of attention by imparting chronology, which
BQ0777 - improves basic human reasoning. ref SDS 4 0005 We reviewed the SDS
BQ0778 - process of linking information into chronologies in order to remember
BQ0779 - and understand causation, as set out in POIMS. ref OF 2 0367
BQ0781 - ..
BQ0782 - As noted above, on 921127 Morris related that people care about memory
BQ0783 - of complex details that seem inconsequential at the time, but later
BQ0784 - turn out to cause problems which reduce productivity, earnings and
BQ0785 - stock prices. ref SDS 10 0674 Similar point was made on 950228.
BQ0786 - ref SDS 25 1994 More recently, as discussed with Stuart Harrow at
BQ0787 - DCMA a few days ago on 020107, ref SDS 81 T16K, the wider economy has
BQ0788 - been impacted by problems that frustrated Morris on 921127.....
BQ0790 - ..
BQ0791 - Too many people too many problems...... 001207, ref SDS 56 V54M
BQ0792 - PG&E................................... 010520, ref SDS 63 L2EM
BQ0793 - Aerospace company................................. 011006, ref SDS 72 O99K
BQ0794 - Enron collapse, auditing failure....... 011109, ref SDS 76 0001
BQ0795 - Jobless worst in 2 decades............. 011102, ref SDS 75 0001
BQ0796 - Economy steepest fall in 10 years...... 011031, ref SDS 73 0001
BQ0797 - Intelligence security failure.......... 010911, ref SDS 68 UP5K
BQ0798 - NASA................................... 991001, ref SDS 41 0001
BQ0800 - ..
BQ0801 - If people care enough about memory to strengthen reasoning using SDS
BQ0802 - for adding intelligence to daily management, this may justify efforts
BQ0803 - to make SDS faster and easier for people to learn and use, as
BQ0804 - discussed with Doug Engelbart on 011120. ref SDS 77 H67I
BQ0806 - [On 020116 economy meltdown grows demand for intelligence.
BQ0807 - ref SDS 84 0001
Overlap SDS with Wordprocessing Makes Requirements Seem Overwhelming
Cadillac for Style Not Work Wordprocessing Good for Style Publishing
BS0501 - ..
BS0502 - Requirements SDS Supplement Wordprocessing
BS0503 - SDS Requirements Overlap 5% Wordprocessing and Add New Features
BS0505 - Following issues come from this telecon meeting....
BS0507 - 1. Microsoft has developed powerful software capabilities which
BS0508 - people learned to use for information technology that makes
BS0509 - documents look good. This brings a lot of satisfaction to
BS0510 - people who enjoy using powerful features for publishing
BS0511 - documents that look good, as noted in POIMS. ref OF 2 0959
BS0513 - ..
BS0514 - Morris pointed out that information produced by Microsoft
BS0515 - programs looks familiar to people, e.g., letters, reports,
BS0516 - schedules, pictures, spreadsheets, etc. Microsoft has not
BS0517 - demonstrated that work product created using its programs can
BS0518 - improve management, productivity and earnings.
BS0520 - ..
BS0521 - Nobody else has figured out how to use Microsoft capabilities
BS0522 - to improve management, productivity and earnings, as shown
BS0523 - above. ref SDS 0 KE9J
BS0525 - ..
BS0526 - As a result, there is no work product that encourages people to
BS0527 - use more than 5% of the features created by Microsoft.
BS0529 - ..
BS0530 - 2. Morris feels that using all of the features in Microsoft and
BS0531 - augmenting these features with Visual Basic could come close to
BS0532 - accomplishing SDS capability, per above. ref SDS 0 S97L He
BS0533 - wants to be able to use SDS by cashing in on the investment of
BS0534 - many years learning to use Microsoft programs, as he related
BS0535 - on 890809. ref SDS 3 6139
BS0537 - ..
BS0538 - 3. Morris and Rod have developed powerful software capabilities
BS0539 - that integrate a range of management practices. Rod and a few
BS0540 - others have learned to use these capabilities for augmenting
BS0541 - intelligence, listening, understanding and follow up, which are
BS0542 - essential for improving management, per above. ref SDS 0 UF5M
BS0543 - Management is a complex craft, as reported in reviewing Stephen
BS0544 - Covey's book on 5. ref SDS 11 4080 Integrating tasks to make
BS0545 - management fast, easy, fun and effective makes learning SDS
BS0546 - difficult, but probably no more so than learning Microsoft
BS0547 - programs, where people use only 5% of the features, per above.
BS0548 - ref SDS 0 CK4K
BS0550 - ..
BS0551 - SDS does not make documents look good, but improves management
BS0552 - of documents, content within document, and tasks that enable
BS0553 - people to be more effective, as Morris noted this evening,
BS0554 - ref SDS 0 I84G, and previously on 010924. ref SDS 71 NK4J This
BS0555 - brings a lot of satisfaction to people who enjoy using
BS0556 - intelligence for getting things done on time and within budget,
BS0557 - as reported on 001004. ref SDS 53 6N9G
BS0559 - ..
BS0560 - SDS work product does not look familiar to anyone; some people
BS0561 - believe this work product shows a new way of working to improve
BS0562 - management better than Microsoft and other capabilities they
BS0563 - using now, as reported on 010907. ref SDS 67 KX3L Some of
BS0564 - these people, who believe SDS improves management better than
BS0565 - other other methods, further believe that better management
BS0566 - improves productivity and earnings. These beliefs reflect
BS0567 - experience using SDS, noted above. ref SDS 0 OT3O
BS0569 - ..
BS0570 - As a result, SDS work product encourages some people to use all
BS0571 - of the features in SDS because there is a clear advantage to do
BS0572 - so, which is missing from other programs, per point one (1),
BS0573 - above. ref SDS 0 OU31
BS0575 - ..
BS0576 - 4. Morris seems to be concerned that creating all of the Microsoft
BS0577 - capabilities he likes for publishing to make documents look
BS0578 - good, would be a huge effort and unnecessary duplication.
BS0580 - ..
BS0581 - One implication is that SDS should be incorporated into Word
BS0582 - and Outlook, as Morris discusses above. ref SDS 0 S97L
BS0584 - ..
BS0585 - Another implication is that SDS is a fundamentally different
BS0586 - application from wordprocessing, and so does not need all of
BS0587 - the Microsoft features, since most people only use about 5%,
BS0588 - ref SDS 0 CK4K, but SDS provides other features that are not in
BS0589 - Microsoft programs, and enable amazing memory that people care
BS0590 - about, as Morris notes above, ref SDS 0 I84G, and so these
BS0591 - programs, SDS and Word/Outlook, can co-exist to mutually
BS0592 - benefit all customers in the same way that there is a market
BS0593 - for Cadillacs and for trucks, per above. ref SDS 0 2W5J
BS0595 - ..
BS0596 - These conflicting implications can be sorted out by preparing
BS0597 - requirements for SDS to assess Morris' letter on 020108
BS0598 - indicating that a full blown application for SDS is preferred.
BS0599 - ref SDS 83 855L
Architecture SDS Design Morris Reviewed Scope
Architecture Morris Starting Design for SDS Windows Program
Windows Program Software Engineer Needs Experience Using SDS to Under
Requirements Next Version SDS
Windows interface, 911019
Medit C Version Upgrade to Run SDS on Windows
Requirements SDS Architecture Begun by Morris
C11001 - ..
C11002 - Architecture SDS Evaluates Viability Windows Application
C11004 - Upon review of these consideration, there was discussion about
C11005 - developing formal requirements to define an architecture for SDS to
C11006 - assess the degree of overlap between SDS and other capabilities. This
C11007 - follows up telecon on 000531, ref SDS 46 0001, and aligns with Morris'
C11008 - comments to Gary's letter on 020108 calling for a data flow and
C11009 - structure map. ref SDS 83 8G6I
C11011 - [On 020327 asked Gary about this. ref SDS 91 KI6I
C11013 - ..
C11014 - Previously, on 940114 Morris began some work on SDS architecture,
C11015 - ref SDS 14 2223, and on 950802 did some initial work on data
C11016 - structures. ref SDS 29 3088 This background may contribute to the
C11017 - current considerations.
C11019 - ..
C11020 - Morris worried this evening that there is not a specification for SDS,
C11021 - which could be used to aid understanding the current design and
C11022 - algorithms. We reviewed the record over the past 20 years using SDS
C11023 - to develop extensive documentation on the SDS design and development
C11024 - of features. SDS was designed to enable this kind of documentation, as
C11025 - we discussed on 000524. ref SDS 38 S29J
C11027 - ..
C11028 - There is more extensive and connected documentation about SDS than
C11029 - about any other system ever created or considered on the planet.
C11030 - Learning to use this resource would further aid Morris in preparing an
C11031 - architecture for SDS.
C11033 - ..
C11034 - Morris will consider preparing a set of requirements for SDS based on
C11035 - POIMS, ref OF 2 0001, and the list of features and benefits.
C11036 - ref OF 8 3385
C11038 - ..
C11039 - Possibly Gary might consider contributing to this task, per his letter
C11040 - on 020108. ref SDS 83 0001
Distribution. . . . See "CONTACTS"