THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: December 14, 2002 09:29 PM Saturday; Rod Welch

Gary comments on meeting with Mike Poremba planned for next week.

1...Summary/Objective
2...Planning Meeting with Mike Poremba Week of 021218
3...Procedures for Eficient Knowledge Space Integrating Documents
4...Agenda for Meeting with Mike Poremba
....Overview
...........Rewrite POIMS and Communication Metrics
...........SDS Progress Since Meeting With Mike on 020522
...............Marketing Progress Slow Because Culture Changes Slowly
...........Review Progress on SDS Accomplishments
...........Results of Gary's Analysis and Trial Using SDS
...........Java Slow Implementation for SDS, 1st Step Solve 640K
...........Critical Mass SDS Features Integrated to be Useful
...........Com Metrics Supported by SDS
...........Analysis Identifies Correleations Background Alternatives
...........KM Dilemma Easy to Learn Increases Difficulty Using
...........Easy to Learn Increases Difficulty Using, KM Dilemma
...........Ease of Use KM Dilemma Increases Difficulty of Learning
5...Efficient Usability Benefits Frequency Ease of Use
6...Usefulness Derived from Benefits Frequency Ease of Use
7...Benefits Frequency Ease of Use Yield Efficient Usability
8...Knowledge Management Dilemma Rememeber Only Frequently Used Commands
9...Familiar Commands Frequently Used 5% Most Customers Microsoft Programs
10...People Use Small Part of Microsoft Commands Performing Daily Work
...........Most Customers Use Only 5% Microsoft Commands
...........Microsoft Programs Most Customers Remember Only 5% Commands
...........People Cannot Remember Commands Not Used Frequently

ACTION ITEMS.................. Click here to comment!

1...What other products can be used like SDS to perform Com Metrics

CONTACTS 
0201 - Poremba Consulting
020101 - Mr. Michael Poremba; 415 819 9660

SUBJECTS
SDS Development Interface Inquiry to Improve SDS
Poremba, Mike Interested in Working on SDS Interface Seems Familiar w
Poremba, Mike Meeting to Observe SDS and Discuss Com Metrics
Agenda Requested for Meeting Mike Requests
POIMS NWO Re-write
Johnson, Gary Agrees on Re-write About POIMS Com Metrics
Publish Articles on POIMS Com Metrics
Articles Published Based on POIMS Com Metrics
Planning Meeting with Mike Poremba Gary Comments

2311 -
2311 -    ..
2312 - Summary/Objective
2313 -
231301 - Follow up ref SDS 61 0000, ref SDS 59 0000.
231302 -
231303 -
231304 -
231305 -
231306 -
231307 -
231308 -
231309 -
231310 -
231311 -
231312 -
231314 -  ..
2314 -
2315 -
2316 - Progress
2317 -
231701 - Planning Meeting with Mike Poremba Week of 021218
231702 -
231703 - Follow up ref SDS 61 1456.
231704 -
231705 - Received ref DRT 1 0001 from Gary responding to request for comment in
231706 - the record on 021212, ref SDS 61 RP5F, to review proposed agenda
231707 - received from Mike Poremba. ref DRP 2 0001, per planning on 021206.
231708 - ref SDS 59 WC6K
231709 -
231710 -
231711 -
231712 -
231713 -
231714 -
2318 -

SUBJECTS
Documents PDF Change to KM for Working Efficiently
PDF Paper Preferred Giving Up on Paperless Virtual Office New Way Wor
Print Preferred Avoid Responsibility Online Access to Links
PDF Pictures Not Efficient for Com Metrics KM Takes Too Much Time
PDF Not Productive No Addressability Cannot Link
Paperless Virtual Office Webmail Anytime Anywhere Intelligence on Int
Issued Received Same Received Needs Get Command to Read in Contents
Gary Tried to Format Mike Poremba's Outline to Fit Requirements for F
Doc Log Writing a Letter Conform Issued and Received to Save Format a
Format Mike Poremba's Outline to Fit Requirements for Flexible Struct
Format Received Documents Quickly to Conform Flexible Structure Effec
Received Documents Takes Time Using Cut and Paste to Position Text in
Formate Received Text to Uniform Left Margin Difficult Gary Trying to

5015 -
501601 -  ..
501602 - Procedures for Eficient Knowledge Space Integrating Documents
501603 -
501604 - Follow up ref SDS 62 FA5X, ref SDS 61 5U5J.
501605 -
501606 - Gary wants integrating documents into Knowledge Space to be fast and
501607 - easy.
501609 -  ..
501610 - Weblogs, email, books, pictures and other information technology have
501611 - a variety of formats to integrate into the flexible structure of SDS
501612 - for adding intelligence to save time and money, reported on 021027.
501613 - ref SDS 49 KI4H  This is summarized as....
501614 -
501615 -        How soon can we get this into SDS to find out if everything
501616 -        lines up?
501618 -  ..
501619 - ...in the SDS Typical Day Scenario, reported on 950516, ref SDS 9
501620 - JC5I, and is set out in the record on....
501621 -
501622 -       Visit Morris......................... 950303, ref SDS 8 5555
501623 -       Meeting at Fluor-Daniel.............. 960501, ref SDS 11 0478
501624 -
501625 -    [On 021218 did more work on Typical Day Scenario to identify use
501626 -    cases that illustrate leadership empowering people with ability to
501627 -    use good management for saving time and money by closing a meeting
501628 -    with the request "How soon can we get the SDS record to see
501629 -    everything is lined up? ref SDS 63 V24I
501631 -  ..
501632 - On 021212 letter to Mike discusses objective to save time and money,
501633 - ref SDS 61 5U5J, and on 021213 Mike proposes adding this to the agenda
501634 - for the meeting next week. ref SDS 62 FA5X
501636 -  ..
501637 - Gary says today...
501638 -
501639 -     I took a crack at converting the outline to get it into SDS. It is
501640 -     indeed not a trivial undertaking.  This is one reason that I want
501641 -     to add programs or features to help with just this sort of
501642 -     problem. ref DRT 1 FW5L
501644 -  ..
501645 - Positioning text to a uniform left margin for received documents takes
501646 - time using cut and paste to conform to the format intended by the
501647 - writer or to a reasonable format, as explained on 021027. ref SDS 49
501648 - K87F
501649 -
501650 -      [On 030115 Gary commented on difficulty learning to use cut and
501651 -      paste to create a uniform left margin, and to shift the margin.
501652 -      ref SDS 64 YM7H
501654 -       ..
501655 -      [On 030124 Gary reports that formatting received documents using
501656 -      cut and paste is difficult to learn. ref SDS 65 FT8M
501658 -       ..
501659 -      [On 030124 developed new utility to automatically position text
501660 -      without using cut and paste. ref SDS 65 TH3H
501662 -  ..
501663 - Reducing the time to organize information received from others helps
501664 - solve the problem Jack Park reported on 010908 that people want good
501665 - management that saves time and money to be fast and easy, like bad
501666 - management which requires very little effort to waste unlimited time
501667 - and money. ref SDS 25 UV4H  An example on 010911 showed how much time
501668 - and money can be saved by working intelligently ref SDS 26 YNGH  Gary
501669 - pointed out on 020618 that making good management faster and easier
501670 - changes attitudes so people care about saving time and money.
501671 - ref SDS 39 MU6H
501673 -  ..
501674 - Gary's letter today is another example.  A lot of thought and effort
501675 - is needed to arrange important ideas from Gary's letter in a way that
501676 - supports project objectives and tasks.  He seems to indicate that
501677 - having someone organize information in an SDS record is faster and
501678 - easier than other methods to support analysis, ref DRT 1 PSXP, for
501679 - reasons set out below. ref SDS 0 GO7M
501680 -
501681 -
501682 -
501683 -
501684 -
501685 -
501686 -
501687 -
501688 -
5017 -

SUBJECTS
SDS Development Interface Inquiry to Improve SDS
Poremba, Mike Interested in Working on SDS Interface Seems Familiar w
Poremba, Mike Meeting to Observe SDS and Discuss Com Metrics
Agenda Requested for Meeting Mike Requests
POIMS NWO Re-write
Johnson, Gary Agrees on Re-write About POIMS Com Metrics
Publish Articles on POIMS Com Metrics
Articles Published Based on POIMS Com Metrics
Planning Meeting with Mike Poremba Gary Comments
POIMS, NWO, Publications Write to Distill Essence

6812 -
681301 -  ..
681302 - Agenda for Meeting with Mike Poremba
681303 -
681304 - Follow up ref SDS 61 356L.
681305 -
681306 -    Overview
681308 -            ..
681309 -           Rewrite POIMS and Communication Metrics
681310 -
681311 -           Follow up ref SDS 61 36GH.
681312 -
681313 - Gary says today...
681315 -      ..
681316 -     glj -- Suggestion made in his outline at
681318 -      ..
681319 -     http://www.dynamiclist.com/?node=4a2e5377-12fd-4982-96f0-d9e97c03a6c4
681320 -
681321 -             Note - this Internet location does seem to have the
681322 -             following explanation that Gary indicates is available.
681324 -            ..
681325 -        •  Commentary   Rod, I'd love to see this rewritten, with two
681326 -           goals in mind. ref DRT 1 PPUP
681328 -            ..
681329 -           1. Distill your message down to its essence.
681330 -           2. Restructure the content to make it more palatable
681331 -              and accessible. ref DRT 1 AL9P
681333 -            ..
681334 -        •  Might be helpful for another writer to take a stab at
681335 -           summarization. ref DRT 1 HL9G
681337 -  ..
681338 - Gary continues...
681339 -
681340 -     glj -- I have suggested similar rework. It is a substantial effort
681341 -     and should generate new documents since there are already numerous
681342 -     links into the current ones. ref DRT 1 PPVS
681344 -  ..
681345 - Good suggestions -- might be accomplished in part through initiative
681346 - suggested by John Deneen on 021213 for articles and books on
681347 - Communication Metrics and SDS. ref SDS 60 QD6K  This would leave
681348 - existing documents in tact, as foundational material, so all of the
681349 - links are effective.  It adds touch of a professional writer to
681350 - distill the message to the essence, and restructure content to make it
681351 - more palatable and accessible, called out above. ref SDS 0 0S6I
681352 -
681353 -
681354 -
681355 -
681356 -
6814 -

SUBJECTS
Progress Developing SDS

6903 -
690401 -            ..
690402 -           SDS Progress Since Meeting With Mike on 020522
690403 -
690404 -           Follow up ref SDS 61 01RX.
690405 -
690406 -       2.  Conversation on status of SDS project
690408 -            ..
690409 -           Rod, I'd like to hear how things are progressing regarding
690410 -           SDS. As you know, I'm interested in what you've come up
690411 -           with, and would love to see it advanced beyond your own
690412 -           personal use. ref DRP 2 056F
690414 -                ..
690415 -               Marketing Progress Slow Because Culture Changes Slowly
690416 -
690418 -  ..
690419 - Gary continues...
690420 -
690421 -     glj -- Question: What are the *root* causes of KM failure? My take
690422 -     is that the problem is that the culture failed to change,
690423 -     regardless of the degree of suitability of the technology. This is
690424 -     an issue that we face with SDS as well - no matter how good a
690425 -     technology may be, it is only as useful as people will use it. We
690426 -     must be *very* careful in our analysis of KM failures. If our
690427 -     understanding of why KM has failed is incorrect, we may well
690428 -     address the wrong problems. It is easy and tempting to believe
690429 -     that KM has failed simply because it is not SDS, but is that an
690430 -     accurate assessment? More discussion later. ref DRT 1 PPW8
690432 -  ..
690433 - Gary makes good points.  Last year on 011210 Gary cited frustration of
690434 - cultural change that occurs gracually over a 50 year period to adopt a
690435 - new way of working. ref SDS 32 R66K
690437 -  ..
690438 - Root causes of KM failure were noted by Morris Jones on 010924,
690439 - ref SDS 29 NK4J, and difficulty people have discovering a design that
690440 - supports KM were set out in the same record. ref SDS 29 QN7M
690442 -  ..
690443 - Gary cited several things to do last year on 011210 that increase
690444 - progress by helping people get ready to advance from information to a
690445 - culture of knowledge, which are further cited in the record on 021212
690446 - that reviews the agenda Mike wants to discuss in a meeting.
690447 - ref SDS 61 WS5N  On 020618 Gary explained how SDS technology that
690448 - makes good management fast and easy changes attitudes. ref SDS 39 MU6H
690449 -
690450 -
690451 -
690453 -            ..
690454 -           Review Progress on SDS Accomplishments
690455 -           Results of Gary's Analysis and Trial Using SDS
690456 -
690457 -           Follow up ref SDS 61 5P4U.
690458 -
690459 -           Gary's progress is reported on 021212. ref SDS 61 SH3F
690461 -  ..
690462 - Gary says in his letter today...
690463 -
690464 -     glj -- My experience to date indicates that there is substantial
690465 -     value in many of the ideas and most of the facilities within SDS,
690466 -     but that it is hampered by a highly idiosyncratic interface. This
690467 -     is why I have tried, elsewhere, to separate what is essential
690468 -     about SDS and what is dependent on its implementation. ref DRT 1
690469 -     MG6N
690471 -  ..
690472 - We are continuing to work on creating a connected record of SDS work
690473 - product for organizational memory, illustrated by Gary's record on
690474 - 021126, ref SDS 57 WZQY, which is a good measure of progress, noted by
690475 - Jeff Conklin on 011105. ref SDS 30 4S6H
690477 -  ..
690478 - Gary's letter on 021016 explained initial perspective on SDS features,
690479 - ref SDS 48 VJ6N, and on 021120 Gary expanded understanding based on
690480 - more experience. ref SDS 55 VJ6N  Further experience will sharpen
690481 - understanding of SDS to support improvements.
690483 -  ..
690484 - SDS features are listed on the Internet, ref OF 5 3385, so it is fast
690485 - and easy to link analysis to the record.  There is also list of
690486 - functions in the Tools menu.  Gary has already submitted a lot of good
690487 - ideas for improvements, as related on 021212, ref SDS 61 WT36, and
690488 - there is much more to do.
690490 -  ..
690491 - For example, Bill Gates reported 021108 reported frustration wading
690492 - through a complex maze of menus that is hard to remember and takes too
690493 - much time that hampers using more than 5% of Microsoft functions.  He
690494 - plans to integrate features so that more is accomplished with less
690495 - effort.  Experience using SDS shows that learning the scope of
690496 - integrted functions is complex and so takes more time, reported on
690497 - 890809, ref SDS 1 6162, but enables people to use a broader range of
690498 - capability for saving time and money, reported on 021212 analysing
690499 - "ease of use" and "ease of learning." ref SDS 61 06ZH
690500 -
690501 -
690502 -
690504 -            ..
690505 -           Java Slow Implementation for SDS, 1st Step Solve 640K
690506 -
690507 -           Follow up, ref SDS 61 0586
690509 -            ..
690510 -       3.  Current strategy
690511 -
690512 -           3.  Strategy for re-implementing SDS, ref DRP 2 0586
690513 -
690514 -               What kind of strategy is most appealing?
690516 -                    ..
690517 -               1.  Re-implement SDS as a Windows or Java application
690518 -                   Targeted towards individual end-users. ref SDS 61
690519 -                   16Y5
690520 -
690521 -                      See discussion on Gary's review on 021212.
690522 -                      ref SDS 61 7L44
690524 -                       ..
690525 -                      See discussion on targeting end users on 021212.
690526 -                      ref SDS 61 WT4J
690528 -  ..
690529 - Gary comments in his letter today...
690530 -
690531 -     *Not* Java. While there is some advantage to multiple platform
690532 -     support, Java is still too slow in every implementation I have
690533 -     seen to support a good editor. If I can find a good editor to use
690534 -     as a base, then perhaps, but I expect that even the free ones will
690535 -     be burdened by licensing issues such as GPL that could cause
690536 -     problems. ref DRT 1 5J4I
690538 -  ..
690539 - Gary's analysis aligns with Mike's comments during the meeting on
690540 - 020531 saying SDS would be hard to implement as a web application.
690541 - ref SDS 37 5W9J
690542 -
690543 -             [On 071113 Gary reports Java web-applications may be too
690544 -             slow for SDS requirements that aid reasoning and thinking.
690545 -             ref SDS 69 LY7W
690547 -  ..
690548 - Gary continues...
690549 -
690550 -     We have discussed incremental changes by adding programs written
690551 -     in other languages. ref DRT 1 UM5L
690552 -
690553 -     A parallel, and hopefully first, step is trying to get a version
690554 -     of Medit that gets beyond the 640k memory problem and can fully
690555 -     support SDS. I don't have an assessment as to how achievable this
690556 -     is. ref DRT 1 8N6F
690557 -
690558 -
690560 -            ..
690561 -           Critical Mass SDS Features Integrated to be Useful
690562 -
690563 -           Follow up ref SDS 61 1696.
690564 -
690565 -               2.  Integrate key functionality into more sophisticated
690566 -                   tools For example, Knownspace Helium, ref DRP 2 1696
690568 -  ..
690569 - Gary comments in his letter today...
690570 -
690571 -     glj -- as you note, we need further analysis of other approaches
690572 -     to understand the extent to which SDS features can be supported.
690573 -     There is an issue that adding SDS features to other products may
690574 -     improve those products, but it might not benefit SDS all that
690575 -     much. ref DRT 1 0142
690577 -  ..
690578 - POIMS explains that adding features to software programs does not
690579 - improve productivity until a critical mass of features is integrated
690580 - in a way that each supports the other. ref OF 2 2688  Productivity of
690581 - intelligence support comes from synergy of harmony and complementarity
690582 - between commands to comand and control the record of daily work.
690583 - ref OF 4 9225
690584 -
690585 -
690587 -            ..
690588 -           Com Metrics Supported by SDS
690589 -
690590 -           Follow up ref SDS 61 00YW.
690592 -  ..
690593 - Gary comments in his letter today on Mike Poremba's analysis...
690594 -
690595 -               3.  Focus on selling management consulting services
690596 -
690597 -                   What about SDS? ref DRP 2 00YW
690598 -
690599 -     glj -- If the focus is on services rather than product, and that
690600 -     can be profitable, then using other products as a base for SDS is
690601 -     not as much of an issue. ref DRT 1 0656
690603 -  ..
690604 - What other products can be used like SDS to perform Com Metrics
690605 - and/or to support knowledge management?
690607 -  ..
690608 - On 020608 Dave Snowden reported research at IBM shows other products
690609 - fail to support KM. ref SDS 38 QV5G
690611 -  ..
690612 - Given the difficulty learning to use SDS, the only reason to consider
690613 - it is that there are no other choices??
690614 -
690615 -
690616 -
6907 -

SUBJECTS
SDS Design Efficient Usability Worthy Wider Application People Care

A103 -
A10401 -            ..
A10402 -           Analysis Identifies Correleations Background Alternatives
A10403 -           KM Dilemma Easy to Learn Increases Difficulty Using
A10404 -           Easy to Learn Increases Difficulty Using, KM Dilemma
A10405 -           Ease of Use KM Dilemma Increases Difficulty of Learning
A10406 -
A10408 -  ..
A10409 - Gary cites in his letter today Mike Poremba's analysis...
A10410 -
A10411 -           4.  Work plan
A10413 -                ..
A10414 -               What are your next steps? ref DRP 2 06ZH
A10415 -
A10416 -               1.  There are so many ideas in SDS that are worthy of
A10417 -                   re-implementing elsewhere Ease-of-use will be
A10418 -                   important.
A10419 -
A10421 -  ..
A10422 - Efficient Usability Benefits Frequency Ease of Use
A10423 - Usefulness Derived from Benefits Frequency Ease of Use
A10424 - Benefits Frequency Ease of Use Yield Efficient Usability
A10425 -
A10426 -
A10427 - Gary comments in his letter today on Mike Poremba's analysis...
A10428 -
A10429 -
A10430 -       glj -- We have been here before. Ease of use is not of paramount
A10431 -       importance, but neither is it of negligible concern.  Given that
A10432 -       we have an analysis of the features that are essential to SDS,
A10433 -       then we can investigate how to make those features as easy to
A10434 -       use as possible. Developing a technology that people are likely
A10435 -       to be willing to adopt is a trade between what the program does
A10436 -       or allows, and how easy it is to do it.  If a necessary function
A10437 -       is missing, the program is weak.  If a function is far harder to
A10438 -       use than is warranted by the benefit that it confers, then the
A10439 -       function might as well not exist. ref DRT 1 0164
A10441 -  ..
A10442 - Efficient usability designed for SDS is explained in POIMS,
A10443 - ref OF 4 6M5H, and was cited by Mike Poremba on 020530. ref SDS 37
A10444 - 5M3G
A10446 -  ..
A10447 - Gary's explanation of making work fast and easy is part of ergonomics
A10448 - that drives productivity, discussed by Gates on 021108, and with Terry
A10449 - Winograd at Stanford last year on 011219, ref SDS 33 885L, and more
A10450 - recently on 020924 preparing for Gary to use SDS, ref SDS 47 EL8F,
A10451 - citing the record on 001206. ref SDS 23 PK4H
A10452 -
A10454 -  ..
A10455 - Knowledge Management Dilemma Rememeber Only Frequently Used Commands
A10456 - Familiar Commands Frequently Used 5% Most Customers Microsoft Programs
A10457 - People Use Small Part of Microsoft Commands Performing Daily Work
A10458 -
A10459 - Follow up ref SDS 51 455F.
A10460 -
A10461 - Good analysis by Gary on why people use only 5% of Microsoft
A10462 - functions, and the advantage of integration, which Microsoft plans to
A10463 - address in a new project reported on 021108. ref SDS 51 EFBE
A10465 -            ..
A10466 -           Most Customers Use Only 5% Microsoft Commands
A10467 -           Microsoft Programs Most Customers Remember Only 5% Commands
A10468 -
A10470 -  ..
A10471 - Research today yielded an article...
A10472 -
A10473 -           Zdnet Australia
A10474 -
A10475 -           Openoffice.org versus Microsoft Office
A10476 -           ref OF 11 0001
A10478 -            ..
A10479 -           Jack Wallen, Jr., TechRepublic
A10480 -           29 November 2002 10:20 AM
A10481 -
A10482 -              http://www.zdnet.com.au/insight/soa/OpenOffice-org-versus-Microsoft-Office/0,139023731,120270300,00.htm
A10484 -  ..
A10485 - The author comments...
A10486 -
A10487 -           If you're confident that your users fall into the category
A10488 -           of those who use only 5 percent of Microsoft Office's
A10489 -           feature set (a majority of the computing world), making the
A10490 -           switch to OpenOffice.org shouldn't be a problem. ref OF 11
A10491 -           YF3Z
A10493 -  ..
A10494 - Another article says in part...
A10495 -
A10496 -           SpiderTools.com
A10497 -           Linx Training Experts
A10498 -
A10499 -           Open Source Savings for a School District
A10500 -
A10501 -              http://spidertools.com/oss.php
A10503 -            ..
A10504 -           Many people are familiar with Microsoft Office and the
A10505 -           features that it provides.  OpenOffice is a product that
A10506 -           provides about 93% of the features that are included in
A10507 -           Microsoft Office.  Most of the features that are not
A10508 -           available are in the works.  But let's get real in a
A10509 -           comparison, most people use only 5% of Office software,
A10510 -           basic word processing and basic spreadsheets.  So for those
A10511 -           people there is not a real issue at all
A10513 -  ..
A10514 - This article is not dated.  Both articles are marketing presentations
A10515 - for competitive products.  No studies, sources, nor explanations of
A10516 - how determination was made that most people use only 5% of Microsoft
A10517 - commands.
A10519 -  ..
A10520 - Bill Gates reported planning on 021108 to integrate commands, because
A10521 - most people use only a small part of Microsoft programs. ref SDS 51
A10522 - 455F  Earlier in the year on 020110, Morris Jones reported that most
A10523 - Microsoft customers use only 5% of commands. ref SDS 34 CK4K, which
A10524 - aligns with the article published by Zdnet received today, per above.
A10525 - ref SDS 0 WR8M  This further correlates with Tom Landauer's analysis
A10526 - of GUI mouse and menu technologies, reviewed on 950710. ref SDS 10
A10527 - 3P6G
A10529 -                ..
A10530 -               [On 080318 study identifies commands used most
A10531 -               frequently for Microsoft programs. ref SDS 70 K67M
A10533 -  ..
A10534 - SDS presents a Knowledge Management dilemma.
A10536 -  ..
A10537 - Integrating scheduling and diary (i.e., planning and reporting) with
A10538 - performaning the work, e..g., production of documents like budgets,
A10539 - spreadsheets, correspondence, specifcations, reports, and articles,
A10540 - etc., provides a broad base for technology to support writing for
A10541 - "thinking," explained in POIMS. ref OF 4 3742  Most people do not
A10542 - write to discover and refine what they "think," but rather convey what
A10543 - they "think" in the moment to others in writing.
A10545 -  ..
A10546 - Doing a broad range of tasks with a computer improves "thinking" from
A10547 - increased speed, accuracy, and storage that optimizes synergy from
A10548 - harmony and complementarity of computer commands. ref OF 4 9225
A10549 -
A10551 -            ..
A10552 -           People Cannot Remember Commands Not Used Frequently
A10553 -
A10555 -  ..
A10556 - Computers cause problems remembering commands for tasks that are not
A10557 - needed frequently, and so are not familiar, discussed above.
A10558 - ref SDS 0 JX5F
A10559 -
A10560 -               [On 040419 Doctor failed perform follow up examinations
A10561 -               for surgery; limited time and computer glitches for
A10562 -               automated scheduling prevent doctors from implementing
A10563 -               team care requirements. ref SDS 66 XU75
A10565 -                ..
A10566 -               [On 061020 fast easy access by some users to one part of
A10567 -               computer system for medical case management may not be
A10568 -               fast and easy for others who only need particular data
A10569 -               infrequently and so skills with commands dissipates.
A10570 -               ref SDS 67 M76I
A10572 -                ..
A10573 -               [On 080609 confusion using computer prevented fixing
A10574 -               mistake using the computer to order prescribed
A10575 -               medication. ref SDS 71 IS55
A10576 -
A10578 -  ..
A10579 - On 890809.  Morris cited disadvantages using computers for
A10580 - management...
A10581 -
A10582 -            Learning SDS functions to execute commands
A10583 -            capturing personal and organizational
A10584 -            memory with connections for working
A10585 -            intelligently requires a big
A10586 -            commitment to improve
A10587 -            daily work............................... ref SDS 1 2079
A10589 -             ..
A10590 -            People use their head to think, ponder,
A10591 -            worry, and plan; but, SDS design using
A10592 -            computers to improve thinking that avoids
A10593 -            worrying about making mistakes is
A10594 -            a new way of working that
A10595 -            is hard for people to
A10596 -            grasp.................................... ref SDS 1 OD8F
A10598 -             ..
A10599 -            Management is mostly talking to people
A10600 -            which computers cannot help; writing
A10601 -            records of communications takes a lot
A10602 -            of time and hard work that increases
A10603 -            accountability........................... ref SDS 1 6993
A10605 -             ..
A10606 -            SDS design to save lives, time, and money
A10607 -            using computer power to improve exercising
A10608 -            the power of authority extends the role of
A10609 -            communication as the foundation of
A10610 -            civilization............................. ref SDS 1 ER54
A10612 -             ..
A10613 -            SDS integrated design provides many
A10614 -            new functions for complementary tasks
A10615 -            to improve management productivity
A10616 -            that take time to
A10617 -            learn.................................... ref SDS 1 6162
A10619 -  ..
A10620 - Integrated design initially seems counterintuitive because people can
A10621 - do powerful tasks with computers that are not possible with
A10622 - traditional methods.  In the beginning lack of experience prevents
A10623 - intuitive application, explained on 910529. ref SDS 2 9989
A10624 -
A10625 -               [On 061024 case study shows Knowledge Management efforts
A10626 -               to perform a greater share of daily work with computers
A10627 -               reduces productivity from rising mistakes when people
A10628 -               cannot remember computer commands. ref SDS 68 9W4O
A10630 -  ..
A10631 - On 021120 Gary listed SDS functions under headings like "essential,"
A10632 - ref SDS 55 VJ6N  "Analysis" of functions shows correlation with
A10633 - objectives set in POIMS for augmenting intelligence in relation to
A10634 - experience using other methods for working intelligently, and the
A10635 - consequences of failing to perform a function, which is always an
A10636 - option.
A10638 -  ..
A10639 - For example, SDS functions are complementary and integrated so that
A10640 - each supports the other to aid human intelligence, explained in POIMS.
A10641 - ref OF 2 8559 and ref OF 2 KH8J  Experience using SDS functions for
A10642 - command and control of daily work will aid analysis of essential
A10643 - functions, per above. ref SDS 0 NH4J
A10645 -  ..
A10646 - Gary seems to report that he developed comments in his letter today by
A10647 - using the SDS record sent as an update. ref DRT 1 P36Y  This
A10648 - demonstrates people can learn commands to construct and maintain
A10649 - traceablity to original sources, essential for working intelligently.
A10651 -  ..
A10652 - Gary asks about best practice for capturing organizational memory to
A10653 - accomplish analysis? ref DRT 1 3U3I  Above, he says receiving
A10654 - information in many different formats like email, a telephone call, a
A10655 - product specification in a Microsoft Word file, a magazine article on
A10656 - the Internet, from meetings, movies, reading a book, etc., all take
A10657 - extra time for Knowledge Management. ref SDS 0 5U5J
A10659 -  ..
A10660 - Entering content into SDS saves time and money because Knowledge Space
A10661 - has a lot of fire power for working intelligently, explained on
A10662 - 950204. ref SDS 7 4995  Gary's point that common storage for command
A10663 - and control of the record takes time reflects research at SRI on
A10664 - 000307 that Knowledge Management is a lot of hard work. ref SDS 15
A10665 - 767G  SDS commands make this faster and easier than using other tools.
A10667 -  ..
A10668 - Eric Armstrong reported on 010916 that SDS makes finding relevant
A10669 - information fast and easy. ref SDS 27 PG6J, This reveals correlations,
A10670 - implications and nuance for generating a connected record of
A10671 - organizational memory that aids analysis of information received
A10672 - previously, and that will be received in the future, and that is not
A10673 - avilable in other methods, as Eric further noted in another record on
A10674 - 010916. ref SDS 28 KA6H
A10676 -  ..
A10677 - SDS records are provided to Gary without charge for the purpose of
A10678 - demonstrating the value of a Com Manager role in preparing useful
A10679 - content that expedites the work of others, as noted in discussions
A10680 - with US Army Corps of Engineers on 970110. ref SDS 12 9483
A10681 -
A10682 -
A10683 -
A10684 -
A10685 -
A10686 -
A10687 -
A10688 -
A10689 -
A10690 -
A107 -
Distribution. . . . See "CONTACTS"