THE WELCH COMPANY
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S U M M A R Y
DIARY: November 8, 2002 08:47 AM Friday;
Microsoft improving tools for good management and better productivity.
2...Tablet PC Improves Productivity Taking Notes to Read a Book
3...Useless Information Piling Up in Computers Nobody Can Find Anything
4...Finding Information Difficult Using Mainstream Information Technology
5...Microsoft Project Solve Problem People Cannot Find Anything
6...Productivity Paralyzed because People Cannot Find Accurate Information
7...Computer Consolidate Menu Maze Integrate Commands Improve Productivity
8...Navigating Menus Slows Productivity Need Integrated Commands
9...Productivity Increased by Integrating Functions to Work Naturally
10...Knowledge Management Dilemma Rememeber Only Frequently Used Commands
11...Familiar Commands Frequently Used Most Customers Microsoft Programs
12...People Use Small Part of Microsoft Commands Performing Daily Work
13...XML Next Killer App in 5 Years
14...Microsoft Plans to Increase Productivity by Selling XML Products
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Write Notes Handwriting Recognition Digitized for Notebook PC Conver
1003 - ..
1004 - Summary/Objective
100501 - Follow up ref SDS 99 0000 ref SDS A0 0000.
100503 - Bill Gates announced release of a tablet PC to help people take notes
100504 - during meetings, when reading, and as a coloring book. ref SDS 0 EE5M
100505 - He expects this capability will improve productivity of knowledge
100506 - workers. ref SDS 0 436J Microsoft is planning a new project to
100507 - develop technology that makes storing and finding information fast and
100508 - easy. People are frustrated and productivity suffers because it is
100509 - hard to find anything on a computer. ref SDS 0 EF5I Microsoft is
100510 - planning another project to improve productivity by integrating
100511 - commands and menu functions in order to give users more power using
100512 - the computer. ref SDS 0 EFBE
100520 - ..
1008 - Progress
100901 - Tablet PC Improves Productivity Taking Notes to Read a Book
100903 - Bill Gates was interviewed on the Charlie Rose broadcast this evening.
100904 - Gates was in New York to support announcement of a new effort to
100905 - create a useful electronic notepad that digitizes ordinary handwriting
100906 - so it is captured in a file. During the interview, Gates demonstrated
100907 - new hardware manufactured by HP and Toshiba, which run Microsoft
100908 - software.
100910 - ..
100911 - Gates explained the new tablet PC technology is helpful for people who
100912 - attend meetings and do not want to type notes, but prefer to jot down
100913 - handwritten comments about what transpires among participants. He
100914 - explained that the technology enables people to store these records of
100915 - meetings and distribute to others via email.
100917 - ..
100918 - Gate's explained improvements Microsoft has developed that make this
100919 - new product more useful and attractive to customers than prior
100920 - effforts by Apple and others, like the Newton, Wizard, Ecco Pro, and
100921 - the Palm Pilot etc. because the software Microsoft has developed is
100922 - more reliable for recognizing handwriting.
100924 - ..
100925 - It was unclear during the broadcast if the handwriting is converted
100926 - into ordinary text. Gates showed how the tablet could be used as a
100927 - coloring book, which is attractive to children. He did not show that
100928 - what is written is converted into text, but assume it must be in order
100929 - to be useful for managmement.
100931 - ..
100932 - Gates described the new product is used for improving productivity of
100933 - "knowledge workers" taking notes while reading a book or attending a
100934 - meeting. Conceivably this is a "Knowledge Mangaement" product. Gates
100935 - did not mention KM during the interview.
People Cannot Find Anything on the Computer Consolidate Ways for Sto
470401 - ..
470402 - Useless Information Piling Up in Computers Nobody Can Find Anything
470403 - Finding Information Difficult Using Mainstream Information Technology
470404 - Microsoft Project Solve Problem People Cannot Find Anything
470405 - Productivity Paralyzed because People Cannot Find Accurate Information
470407 - Gates described far reaching projects at Microsoft to make computers
470408 - more efficient for people to use. Below, he discusses improving
470409 - responsiveness accomplishing tasks with integrated commands.
470410 - ref SDS 0 EFBE
470412 - [On 020531 Mike Poremba reports SDS efficient usability with
470413 - integrated, complementary functions. ref SDS B7 5M3G
470415 - ..
470416 - [On 040221 review shows keyboard using left hand to execute
470417 - commands with function keys on left side complements using
470418 - mouse with the right hand provide powerful ergonomics that
470419 - yield efficient usability. ref SDS D6 S449
470421 - ..
470422 - Another project will strive to make storing and finding information on
470423 - computers faster and easier. He said people have a lot of information
470424 - on computers but it takes too long to figure out where to store
470425 - things, and then later to find information stored on computers using
470426 - programs like Microsoft Outlook, Word, Powerpoint, etc. Gates
470427 - indicated that finding information is too hard, and takes too much
470428 - time because things are not organized in the right place at the right
470429 - time. When finding information takes too much time, people give up
470430 - looking for accurate information. This grows an expanding body of
470431 - "useless information," rather than a body of knowledge.
470433 - [On 030308 Microsoft reports progress on planning to improve
470434 - support for search to find critical details. ref SDS C9 NP53
470436 - ..
470437 - On 020504 study shows professional standards for communication
470438 - practices and requirements on good management specified in FAR, ISO,
470439 - Health Care, Covey, Drucker, law, contract notice provisions, and
470440 - 2,000 years of literacy for contemporaneous documentation for
470441 - alignment and feedback to work intelligently, quickly, and accurately
470442 - are ignored in government, business, health care, every sector.
470443 - ref SDS B6 NS6F
470445 - ..
470446 - [On 050516 Microsoft releases new search technology that applies
470447 - Google flexible search support for a local computer, ref SDS E3
470448 - 655G, implementation seems probematic similar to looking for
470449 - things on the Internet. ref SDS E3 BQ68
470451 - ..
470452 - [On 060211 Jack reports that the CALO team at SRI has released
470453 - Open Iris that supports ontology work with a Data Query Builder
470454 - system. ref SDS E4 R64T
470456 - ..
470457 - [On 070126 search becoming holy grail computer productivity to
470458 - find information piling up on computers because everything is
470459 - filed miscellaneous. ref SDS E8 B35L
470461 - ..
470462 - [On 070625 Morris indexing computer for search to increase speed
470463 - finding things; after nearly 6 hours, indexing was still underway.
470464 - ref SDS E9 IE8K
470466 - ..
470467 - [On 070729 filing everything miscellaneous makes finding
470468 - information piling up on computers a lot of hard work; searching
470469 - becomes holy grail of computer productivity. ref SDS F0 HE6N
470471 - ..
470472 - [On 070904 high performance search tools "holy graile" computers,
470473 - similar to data mining, and business intelligence in the 90s,
470474 - ref SDS F1 DU4Y, indexed search showing chronology of cause and
470475 - effect yields the power of knowledge. ref SDS F1 PF4K
470477 - ..
470478 - [On 080318 people still cannot find correspondence on computers
470479 - stored in Microsoft Outlook directories, and in time to get things
470480 - done, ref SDS F2 GZ7J, even using search and computer indexing.
470481 - technologies. ref SDS F2 0R6G
470483 - ..
470484 - On 921127 Morris Jones explained need for technology to help people
470485 - track critical details that later become major problems, ref SDS 4
470486 - 0674; he predicted Microsoft would develop technology to make finding
470487 - information fast and easy, ref SDS 4 IU9O, which is supported by the
470488 - announcement today.
470490 - ..
470491 - On 020504 study shows professional standards for communication
470492 - practices and requirements on good management specified in FAR, ISO,
470493 - Health Care, Covey, Drucker, law, contract notice provisions, and
470494 - 2,000 years of literacy for contemporaneous documentation for
470495 - alignment and feedback to work intelligently, quickly, and accurately
470496 - are ignored in government, business, health care, every sector.
470497 - ref SDS B6 NS6F Microsoft's improvement will help solve this
470498 - problem.
470500 - [On 040426 received review book published by Microsoft in 2002 on
470501 - Business Intelligence aimed at solving information overload that
470502 - slows productivity to a crawl on making decisions because nobody
470503 - can find anything. ref SDS E0 S44X
470505 - ..
470506 - [On 040610 Aerospace company professionals worried about accumulating useless
470507 - informtion. ref SDS E1 CT4L
470509 - ..
470510 - People feel that, since Bill is the chief architect for Microsoft
470511 - software programs and has a lot of help, he can use Microsoft programs
470512 - to find information in time to get things done correctly and within
470513 - budget. This evening Bill indicated he cannot do this, but plans to
470514 - solve the problem so it is faster and easier to get everything in the
470515 - right place at the right time, the way SDS is designed as reported on
470516 - 010425, ref SDS 97 EP7F, and illustrated by the record a few months
470517 - later on 010916. ref SDS A8 0001
470519 - ..
470520 - Microsoft's objective to improve technology so that people can find
470521 - information on the computer aligns with the report on 020822 -- Ray
470522 - Ozzie, who developed Lotus Notes and later Groove, says people are
470523 - feeling "pain" using information technologies. ref SDS C0 Q99G John
470524 - Maloney's letter on 000112 asking for help finding information on his
470525 - computer illustrates the problem Microsoft plans to solve. ref SDS 80
470526 - XO3G Another example is Eric Armstrong's report on 010916 that nobody
470527 - can find anything. ref SDS A9 KA6H Productivity is paralyzed when
470528 - people cannot find anything, reported on 011003. ref SDS B1 EC5N Too
470529 - many people having too many problems reduces productivity, earnings
470530 - and stock prices, reported on 001207. ref SDS 95 V54M An example is
470531 - the report on 960406 showing time wasted and emotions taxed because
470532 - people cannot find information when needed. ref SDS 24 5922 The
470533 - problem has reached the level of a pandemic that impacts compliance
470534 - with federal procurement requirements in FAR, reviewed on 020504.
470535 - ref SDS B6 NS6F
470537 - ..
470538 - [On 030421 Walt Okon reports DISA developing architecture for
470539 - DOD to enable the right people to find the right information at
470540 - the right time. ref SDS D1 DF8F
470542 - ..
470543 - [On 030617 Jerry Nord reports work delayed and extra costs
470544 - incurred because of problems finding information. ref SDS D2
470545 - 154H
470547 - ..
470548 - [On 041012 medical management exasperating because staff fail to
470549 - invest time for organizing the record, causing mistakes, delay
470550 - and cost escalation. ref SDS E2 NV49
470552 - ..
470553 - Another example is the report by Brenda Cannon in Microsoft Technical
470554 - Support. On 020606 Brenda pointed out that finding information to
470555 - create a connected record for managing context that saves time and
470556 - money takes too much time using Microsoft programs. ref SDS B8 L99K
470557 - Gate's plan today sounds like an effort to fix the problem so that
470558 - Microsoft can improve productivity and earnings by making good
470559 - management fast and easy.
470561 - ..
470562 - Brenda further noted that SDS work product makes it fast and easy to
470563 - find everything. ref SDS B8 L99K On 000709 Bill DeHart noted that SDS
470564 - has better organization than popular programs. ref SDS 88 0052 Later
470565 - on 010425 Morris Jones reported that using SDS is a utopia because, as
470566 - noted above, everything is in the right place at the right time.
470567 - ref SDS 97 EP7F As, also, noted above, on 010916 Eric Armstrong found
470568 - that the SDS design enables amazing memory with mechanisms that
470569 - obviously work, ref SDS A8 PG6J. On the same day day Eric complained
470570 - that nobody can find anything using other programs, which underscores
470571 - the need for the new Microsoft project, per above. ref SDS 0 EF5I
470573 - ..
470574 - Bill Gates did not indicate during the interview that Microsoft has
470575 - developed a method that enables people to find information quickly
470576 - when needed, which aligns with the report on 021031 explaining people
470577 - have given up on organizing information in order to find anything when
470578 - needed, and instead, Groove is promoting Googele to find keywords in
470579 - email. ref SDS C2 M53H and ref SDS C2 KGDA Gates related how earnings
470580 - from selling software that Microsoft is able to create has provided an
470581 - approximate $40B cash reserve which pays for investing time to
470582 - discover a new method of working that will enable people to find
470583 - information quickly when needed.
470585 - ..
470586 - On 021009 people are discouraged about developing better software
470587 - because Microsoft dominates the field despite people being unable to
470588 - find information when needed, as reported by Bill Gates today.
470589 - ref SDS C1 S68M
470591 - ..
470592 - This record shows that people are more likely discouraged by slow
470593 - progress developing useful software that advances from information to
470594 - a culture of knowledge because this advance is difficult to
470595 - accomplish, reported on 000425. ref SDS 84 0480 The difference
470596 - between information and knowledge is hard to understand, reported on
470597 - 000503. ref SDS 85 5033
470599 - ..
470600 - Gates indicated during the interview that Microsoft has approximately
470601 - $40B in cash reserves. This reserve reduces the challenge of getting
470602 - things done within a budget, since there is a significant opportunity
470603 - to expand budgets. Customers rewarding Microsoft with a $40B cash
470604 - reserve reduces incentive for Microsoft to discover how to add value
470605 - for customers by making it fast and easy to find information, since it
470606 - would be hard to increase the reward Microsof is already getting. In
470607 - other words, sash reserves provide provides resources to make the
470608 - effort that Gates announces today, but no real incentive to succeed.
Productivity Efficient Usability Integrate Commands Features Fewer t
750401 - ..
750402 - Computer Consolidate Menu Maze Integrate Commands Improve Productivity
750403 - Navigating Menus Slows Productivity Need Integrated Commands
750404 - Productivity Increased by Integrating Functions to Work Naturally
750406 - Bill Gates described an objective to improve productivity and earnings
750407 - by making computers easier to use. Microsoft plans to integrate
750408 - commands and capabilities so that computers provide a more natural way
750409 - for people to work without reliance on human memory to navigate a vast
750410 - labyrinth of menus that dominate the current Microsoft architecture.
750411 - This will complement Microsoft plans to improve finding information,
750412 - described above. ref SDS 0 EF5I
750414 - ..
750415 - [On 060211 Microsoft "dashboard" standard to integrate and
750416 - navigate mutliple tasks adopted by Iris open source technology
750417 - developed by SRI CALO project sponsored by DARPA reported by
750418 - Jack Park. ref SDS E4 JP7I
750420 - ..
750421 - Integrated commands make good management faster and easier to improve
750422 - productivity and earnings by saving time and money getting things done
750423 - faster and more accurately. Gate's report today aligns with goals for
750424 - using computers more effectively called out by Gates and Ellison at a
750425 - professional even in Paris on 970222, ref SDS 35 8529 As well, last
750426 - year during an interview broadcast on 010510, Microsoft president,
750427 - Steve Balmer, disclosed Microsoft's goal to provide software programs
750428 - that improve customer productivity. ref SDS 99 YG5K
750430 - ..
750431 - [On 020531 Mike Poremba reports SDS efficient usability with
750432 - integrated, complementary functions. ref SDS B7 5M3G
750434 - ..
750435 - Study shows professional standards for communication challenges, cited
750436 - above. ref SDS 0 446F
750438 - ..
750439 - [On 030416 Gary reported experience at Aerospace company shows
750440 - SDS helps productivity of knowledge work. ref SDS D0 LO9K
750442 - ..
750443 - [On 040221 review shows keyboard using left hand to execute
750444 - commands with function keys on left side complements using
750445 - mouse with the right hand provide powerful ergonomics that
750446 - yield efficient usability. ref SDS D6 S449
750448 - ..
750449 - [On 040301 review of Gary's letter to SRI on 040229 shows SDS
750450 - improves productivity by integrating tasks and systems that
750451 - give users a lot of power. ref SDS D7 PPYW
750453 - ..
750454 - [On 040305 case study on SDS demonstrates advantage of
750455 - integrating features enabling compound growth in productivity.
750456 - ref SDS D8 BS5O
750458 - ..
750459 - [On 040402 example of poor productivity that is frustrating,
750460 - and annoying because Microsoft Word is not well integrated with
750461 - Outlook. ref SDS D9 TP9O
750463 - ..
750464 - [On 040426 received notice of book published by Microsoft in
750465 - 2002 on Business Intelligence. ref SDS E0 MT9I
750467 - ..
750468 - [On 060412 Whizfolders software explains requirements for tools
750469 - that improve productivity without using Windows complex menu
750470 - system. ref SDS E5 538K
750472 - ..
750473 - [On 060831 people use only 5% of Microsoft features because
750474 - Help is hard to use; subjects are listed by Microsoft engineers
750475 - in the Help index differently from the way customers look to
750476 - find help using the program. ref SDS E6 KA9H
750479 - ..
750480 - Knowledge Management Dilemma Rememeber Only Frequently Used Commands
750481 - Familiar Commands Frequently Used Most Customers Microsoft Programs
750482 - People Use Small Part of Microsoft Commands Performing Daily Work
750484 - Gates explained that all of the improvements to Microsoft Windows and
750485 - the Office programs over the past 20 years have greatly increased the
750486 - number of commands people have to learn and remember for navigating
750487 - menus. He noted that people use only a small part of the features in
750488 - Microsoft programs because navigating the sequence of menus is hard to
750489 - remember and takes more time than the features seem to be worth. Andy
750490 - Grove explains 30 years experience, as CEO at Intel, shows that people
750491 - like to work on familiar things in familiar ways, reviewed on 980307.
750492 - ref SDS 59 3740 Human biology drives people to learn frequently
750493 - needed tasks. Everyone knows where plates and bowls are stored in the
750494 - cubboard. When someone considers using jello bowels, after searching
750495 - 5 - 10 minutes its faster and easier to serve jello on familiar plates
750496 - and bowls. Computer software works the same way. Less frequently
750497 - used commands are not familiar, and so people feel there is not enough
750498 - time to learn commands that are not needed frequently. On 020110
750499 - Morris reported research showing most people use about 5% of the
750500 - features in Microsoft programs, ref SDS B4 CK4K, which lines up pretty
750501 - well with research cited on 000927 showing people accurately remember
750502 - only about 5% of information, commonly called the "gist." ref SDS 90
750503 - PO4F
750505 - ..
750506 - [On 021214 5% commands most users learn only small part of
750507 - Microsoft programs menus complicated; people use familiar
750508 - commands and cannot remember where commands are located that
750509 - are not needed frequently. ref SDS C6 345O
750511 - ..
750512 - [On 061024 case study shows Knowledge Management efforts
750513 - to perform a greater share of daily work with computers
750514 - reduces productivity from rising mistakes when people
750515 - cannot remember computer commands. ref SDS E7 9W4O
750517 - ..
750518 - [On 080318 study identifies commands used most frequently for
750519 - Microsoft programs. ref SDS F2 K67M
750521 - ..
750522 - On 000706 Morris said he does not have enough time to use Microsoft
750523 - features for managing action items. ref SDS 87 8505 On 010720 Morris
750524 - said people need to change attitudes to use Microsoft features for
750525 - improving management. ref SDS A7 0K5K
750527 - ..
750528 - On 010924 Morris cited SDS design evoling to make SDS easier to learn
750529 - and use. ref SDS B0 X66J
750531 - ..
750532 - Gates said today that the new Microsoft project hopes to simplify
750533 - performing tasks, like finding relevant information quickly when
750534 - needed, per above, ref SDS 0 EF5I, by integrating functions into a
750535 - natural flow of work without having to remember navigating through a
750536 - thicket of menus to execute commands. Gates feels a user interface
750537 - that integrates commands can increase productivity of customers, as
750538 - explained by Landauer in his book "The Trouble with Computers,
750539 - reviewing limitations of GUI that hamper productivity, reported on
750540 - 950710. ref SDS 15 RS39
750542 - [On 021212 Mike Poremba planning to add outline support for
750543 - Microsoft Windows and IE. ref SDS C4 TG92
750545 - ..
750546 - [On 021214 example difficulty figuring out which menus to
750547 - navigate for connecting computers on a network to transfer
750548 - files. ref SDS C5 0NW0
750550 - ..
750551 - [On 021223 another example of difficulty networking different
750552 - Windows operating systems. ref SDS C7 EG3F
750554 - ..
750555 - [On 030823 example of SDS consolidating 23 steps to manage
750556 - documents down to 3. ref SDS D5 AT4H
750558 - ..
750559 - [On 061024 case study shows Knowledge Management efforts
750560 - to perform a greater share of daily work with computers
750561 - reduces productivity from rising mistakes when people
750562 - cannot remember computer commands. ref SDS E7 9W4O
750564 - ..
750565 - Sharepoint reviewed on 020822 enables a digital dashboard that
750566 - Microsoft explains in a manner that shows efforts to integrate and
750567 - consolidate tasks, ref SDS C0 H2YS, was not cited by Bill Gates
750568 - during the interview today.
750570 - [On 060211 Microsoft "dashboard" standard to integrate and
750571 - navigate mutliple tasks adopted by Iris open source technology
750572 - developed by SRI CALO project sponsored by DARPA reported by
750573 - Jack Park. ref SDS E4 JP7I
750575 - ..
750576 - Microsoft's new project to integrate features so that complementary
750577 - commands and functions are accomplished seemlessly without the user
750578 - having to remember complicated sequences and menus, reflects the SDS
750579 - design of automated integration explained in POIMS, ref OF 1 8559,
750580 - Improvements to SDS reported on 000824 illustrate how integration
750581 - planned by Microsoft for future products improves productivity.
750582 - ref SDS 89 0001 A big part of the solution is effective ergonomic
750583 - design for performing work, reported on 001206. ref SDS 94 PK4H
750585 - An example of how user's benefit from simplifying complex tasks,
750586 - is reported on 021106. ref SDS C3 NZ4G
750588 - ..
750589 - [On 030119 Gary cites importance of integration to
750590 - enable a new way of working. ref SDS C8 346X
750592 - ..
750593 - [On 030731 further integration of SDS tasks and functions.
750594 - ref SDS D3 0G6H
750596 - ..
750597 - [On 030809 consolidate tasks for context management in subject
750598 - index. ref SDS D4 RA4L
750600 - ..
750601 - Gates expects to obtain internal concensus in a few months on the
750602 - feasibility of the new project, and then plans to have a product on
750603 - the market to implement these objectives in 2 - 3 years.
750605 - ..
750606 - Challenges that await Microsoft include...
750608 - ..
750609 - 1. On 951011 Morris Jones reported that software engineers don't
750610 - know what to program that improves management. ref SDS 17 1341
750612 - ..
750613 - 2. On 000324 Lee Iverson reported research by SRI showing firms
750614 - that tried to develop integrated technology that improves
750615 - management failed. ref SDS 81 4877
750617 - ..
750618 - 3. On 000615 OHS/DKR team meeting at SRI gave up trying to develop
750619 - Knowledge Management. ref SDS 86 6271
750621 - ..
750622 - 4. On 001127 Eric Armstrong reported that advancing beyond
750623 - information technology is very complex. ref SDS 92 0001
750625 - ..
750626 - 5. On 001130 IBM failed to convert Lotus Notes into support for
750627 - Knowledge Management. ref SDS 93 F26K
750629 - ..
750630 - 6. On 011003 Jack Park reports that years of research yielded no
750631 - clues about how to advance beyond information technology.
750632 - ref SDS B1 O74L
750634 - ..
750635 - 7. On 020608 Dave Snowden reports research at IBM shows that
750636 - efforts to advance beyond inforation technology have not met
750637 - expectations. ref SDS B9 ZN6I
XML Determined to be Future Opportunity to Improve Productivity in 5
XML Next Wave Productivity in 5 Years, Balmer, 010521
XML - Extended Markup Language
XML Tools Web Pages AI Use Software Email for Collaboration Ontology
XML SGML Supports Atomic Data Structure Secret Knowledge Management
960801 - ..
960802 - XML Next Killer App in 5 Years
960803 - Microsoft Plans to Increase Productivity by Selling XML Products
960805 - Follow up ref SDS 99 8Y8H.
960807 - Bill Gates did not say anything about XML or the special project that
960808 - Steve Balmer discused on 010510.