THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: August 22, 2002 02:04 PM Thursday;
Ray Ozzie experimenting with adding weblogs and Groove to Lotus Notes
2...Groove Improves Collaboration with Email Instant Messaging, Security
.....Records Management Documentation Difficult with Lotus Notes
.....Groove Collaboration Integrate MS Outlook Instant Messages
.....Lotus Notes Customers Feel Pain Need Help, Ozzi Considers Groove
.....Pain Using Lotus Notes Use Groove, Weblogs for Better Productivity
.....Assemble Teams, Manage Documents and Make Decisions with Groove
3...Lotus Notes Users Moving to Sharepoint for Collaboration
4...Sharepoint Expands Collaboration Support Users Moving from Lotus Notes
.....Groove Adds Empowerment Lotus Notes Across Enterprise Boundaries
.........Groove Networks Ships Groove Workspace Version 2.1
.........Lotus Notes Integration and IM enhancements highlight the
.........Instant Messaging Supported by Email
.........Groove Customers Evolve from Email, Lotus Notes
.........Email Hampers Collaboration with Information Overload
.....10 Times Better than Email Groove Synchronizes Information
.....Groove Keeps People and Information in Sync Like LN Replication
.........ROI Using Groove to Improve Collaboration
.........Groove Extension of Email Provides Instant Messaging
.........Instant Messaging, Weblogs, Groove Complement Email
.........Email Fundamental Tool for Business Collaboration
.....Sharepoint Groove Integration Planned to Improve Productivity
.....Shared Space Created by Groove Engine by Automatically Process
.....Engine Automatically Determines Common Docs for Shared Space
.....Groove Engine Scrounges the Record to Create Shared Space
.....SharePoint Complements Groove, Lotus Notes with Intranet, Extranet
.....Web Portals Aggregate Information into One Convenient Place
.....Productivity Improved by Microsoft SharePoint Intranet, Extranet
.....Metadata to Find Information Indexed by Search Crawling Content
.....Engine Crawls Content Construct Index Metadata to Find Information
.....Content Development SharePoint Integrated with MS Programs
.....SharePoint Content Development Tool Integrated with MS Programs
.....Technology Components Make SharePoint Content Development Tool
5...Proven Template Simplistic Technology Gadgets Not KM Solutions
6...Strategic Dissonnance Advcocates Analysis, But Uses Familiar Practices
7...Analysis Powerful Process for Converting Information into Knowledge
8...Time to Think Eliminated by Traditional Methods, SDS Enables Analysis
9...Knowledge Management Dilemma Organizational Memory All or Nothing
10...Organizational Memory Captured that Improves Productivity and Earnings
11...Fear Accountability Stifles Creativity Knowledge Management Dilemma
12...Fantastic Social Interaction Trust Networks Unfettered Interaction
13...Credit Accountability Powerful Binary Forces Help People
14...SDS Records Help Personal Organizational Memory of People
15...Leadership and Technology Partnership Enabled by Culture of Knowledge
16...People Process Time Key Ingredients of Good Management Enabled by SDS
17...Groove Augments Intelligence, Collective IQ Eyewash without Analysis
18...OHS/DKR Vision Represented by Groove
Click here to comment!
1...How does Groove aid collaboration? What tools does Groove
2...Under John's call for "rigorous analysis" to understand KM,
3...Is John's letter today an example Groove work product the
Lotus Notes & IBM, 910625
Groves Graphical Subject Index Topic Maps, Jack Park
Groves Graphical Topic Maps Knowledge Representation Engine
Pictures Graphical Representation Topic Maps KM
Graphical Topic Map for Subjects Ontology
Weblogs Ray Ozzi Who Invented Lotus Notes Experimenting with Web Logs
Maloney, John Reports Ray Ozzi Who Developed Lotus Notes is Experimen
Lotus Notes Developer Ray Ozzi Experimenting with Groves and Weblogs,
Ozzi, Ray Lotus Notes Customers Feeling Pain Requesting Help to Organ
Email Limited Support Ray Ozzie Trying to Integrate Lotus Notes Weblo
Ozzie, Ray Collaboration Email Limited Support Ray Ozzie Trying to In
Groupware Check Out In Version Control Change History MS Word
Maloney, John Submits Information about Ray Ozzi Using Weblogs and Gro
Lotus Notes Customers Feel Pain Need Help, Ozzi Considers Groove
Pain Using Lotus Notes Use Groove, Weblogs for Better Productivity
4217 - ..
4218 - Summary/Objective
421901 - Follow up ref SDS 62 W27G, ref SDS 59 K78F.
421903 - John Maloney submitted information on weblogs and Groove that solve
421904 - limitations of Lotus Notes that impede productivity. ref SDS 0 Q99G
421905 - Ray Ozzie says Groove helps assemble teams, manage documents and make
421906 - decisions. ref SDS 0 MY3I He feels weblogs and Groove with Lotus
421907 - Notes, ref SDS 0 UQ0R, improve email, ref SDS 0 HW8H, which a lot of
421908 - people use for collaboration. ref SDS 0 WO8H Groove claims to be 10
421909 - times better than email by synchronizing information, like LN uses
421910 - replication. ref SDS 0 H1WX Calculating ROI for Groove on didn't
421911 - work. It has has good criteria; does not consider expanding span of
421912 - attention, enabled by SDS. ref SDS 0 H16N Sharepoint mentioned in
421913 - literature on Groove seems to support features planned for OHS/DKR,
421914 - like crawling content and creating an index of metadata. ref SDS 0
421915 - H357 A Digital Dashboard is part of Sharepoint that integrates work
421916 - processes to assemble information. ref SDS 0 H34F John Maloney sent
421917 - another letter saying his proven template lists IT gadgets, correcting
421918 - an earlier letter using the template to assess SDS. He calls evidence
421919 - to enable analysis of sweeping conclusions "an academic exercise,"
421920 - narrowing the scope of "collaboration" promoted today. ref SDS 0 BC5L
421921 - Despite lack of analysis supporting Groove, John recognizes analysis
421922 - is important for understanding; he cautions against sweeping
421923 - conclusions without analysis. ref SDS 0 IO7G John offers sweeping
421924 - critique of organizational memory properly arguing against writing
421925 - everything down, that supports experience using SDS for capturing
421926 - important information to save time and money. ref SDS 0 Q45G John
421927 - likes Groove support for intermodal collaboration putting people
421928 - first, ref SDS 0 Q51C, because intimate social interaction, deep trust
421929 - and unfettered interactions are effective. ref SDS 0 E49H John offers
421930 - a sweeping endorsement of Groove for accomplishing the vision of the
421931 - OHS/DKR knowledge repository calling for links to daily working
421932 - information. ref SDS 0 Q52F Lack of analysis supporting conclusions
421933 - indicates John has not adopted Groove, and that the tools he is using
421934 - do not make analysis fast and easy; or, John is using Groove and it
421935 - has no recognizable impact on improving the work, contrary to hopes
421936 - and endorsement. ref SDS 0 Q53A
421938 - [On 020823 John says Groove solves onerous constraints of email,
421939 - ref SDS 73 WZUS, mentioned in this record. ref SDS 0 HW8H John
421940 - further recommends greater use of email. ref SDS 73 NV4M
421949 - ..
4222 - Progress
422301 - Groove Improves Collaboration with Email Instant Messaging, Security
422303 - Received ref DRT 1 0001 from John Maloney saying...
422305 - Ray Ozzie, inventor of Lotus Notes (85M seats w/w) started
422306 - experimenting recently with weblog technology. You can find out,
422307 - and also learn from Ray's random - and not so random - thoughts
422308 - and other topics.
422310 - ..
422311 - http://www.ozzie.net/blog/
422313 - ..
422314 - Initially, I confused "Groove" in John's letter today, with "Grove"
422315 - that has been discussed in the record over the past several years. I
422316 - sent ref DIT 1 0001 to Jack Park asking about Grove? Sent a copy to
422317 - John Maloney so he can comment, since his letter gave rise to the
422318 - inquiry with Jack.
422322 - ..
4226 - 1435
422701 - Received ref DRT 1 0001 from Jack saying...
422703 - Grove is an invention of the SGML community as a way to provide a
422704 - uniform API into a heterogeneous information space, rendering all
422705 - kinds of documents uniformly addressable. Groove, OTOH, is a
422706 - collaboration space invented by Ozzie, creator of Lotus Notes.
422708 - ..
422709 - Submitted ref DIT 2 0001 thanking Jack for explaining Grove and
422710 - Groove, and asking for examples of work product showing how Grove
422711 - supports addressability. ref DIT 2 0O6G
422713 - [...below, John responds with a strong endorsement of Groove,
422714 - ref SDS 0 Q51C, does not supply work product, nor analysis
422715 - that shows Groove improves management. ref SDS 0 334K
422717 - ..
422718 - Mention Mary Keeler's presentation at SRI on 000518 that called
422719 - for continual alignment. ref DIT 2 0O6G to refine understanding
422720 - of knowledge, which is aided by addressability. ref SDS 40 O43M
422722 - ..
422723 - Doug Engelbart called for addressability in email on 000405,
422724 - ref SDS 36 2484, but new evidence on 020820 shows powerful social
422725 - barriers resist using addressability for accurate communication,
422726 - ref SDS 72 V66I, to enable good management. ref DIT 2 0O6G
422729 - ..
422730 - On 010405 Eugene Kim explained Grove Engine, ref SDS 51 NV9H, that
422731 - supports graphical representation of knowledge and addressability, as
422732 - Jack relates in his letter today.
422734 - ..
422735 - Reviewing the Internet location cited in John's letter today, shows a
422736 - weblog diary for Ray Ozzie dated 020820....
422738 - http://www.ozzie.net/blog/categories/groove/2002/08/20.html
422740 - ..
422741 - Weblogs are an effort to use the Internet for keeping a diary,
422742 - explained on 020301. ref SDS 65 GT4M
422744 - ..
422745 - Ray says in part...
422747 - ..
422748 - Records Management Documentation Difficult with Lotus Notes
422749 - Groove Collaboration Integrate MS Outlook Instant Messages
422750 - Lotus Notes Customers Feel Pain Need Help, Ozzi Considers Groove
422751 - Pain Using Lotus Notes Use Groove, Weblogs for Better Productivity
422753 - Follow up ref SDS 53 6A6F.
422755 - Lotus Notes customers and partners, please read this clarification
422756 - regarding Notes & Groove integration. Over the past week, I've
422757 - been inundated with eMail from Notes customers and partners who
422758 - are clearly feeling some pain, in search of answers, and wondering
422759 - if Groove can play a role.
422761 - [On 060317 Aeorspace Company cites Lotus Notes for
422762 - performing documentation and records managmeent with
422763 - computers. ref SDS 88 JS3I and ref SDS 88 IT6Y
422765 - ..
422766 - [On 030527 1100 NIH refused $30 million grant to SRI for
422767 - funding OHS/DKR development project because Microsoft
422768 - planned to release Sharepoint, which NIH officials believed
422769 - would accomplish OHS/DKR support for collaboration at less
422770 - cost. ref SDS 79 XD90
422772 - ..
422773 - On 960406 Morris reported that everybody has problems with records
422774 - management finding critical details on the computer. ref SDS 15
422775 - 4249 On 010425 Morris feels SDS is a utopia compared to using
422776 - other tools because everything is in the right place at the right
422777 - time. ref SDS 52 EP7F
422779 - [...below, Groove supports collaboration, assemble teams,
422780 - organize documents, make decisions, and solve problems.
422781 - ref SDS 0 MY3I and empowerement. ref SDS 0 UPGC
422783 - ..
422784 - [...below, John offers a strong endorsement of Groove,
422785 - ref SDS 0 Q51C; does not supply work product, nor analysis
422786 - that shows Groove improves management. ref SDS 0 334K
422788 - ..
422789 - [...below, John Maloney's work product in his email today
422790 - does not demonstrate better productivity for developing
422791 - analysis. ref SDS 0 Q53A
422793 - ..
422794 - [On 020204 Enron stock holders, employees, pensioners
422795 - feeling a lot of pain; company filed for bankruptcy was
422796 - unable to perform good management keeping an audit trail
422797 - showing work aligned with objectives, requirements, and
422798 - commitments. ref SDS 63 0001
422800 - ..
422801 - [On 020920 Dave Snowden cites Lotus Notes programs as top
422802 - KM technologies used at IBM. ref SDS 74 LW3K
422804 - ..
422805 - [On 021108 Bill Gates reports Microsoft planing to develop
422806 - technology to relieve pain because nobody can find critical
422807 - details in time to be effective. ref SDS 76 EF5I
422809 - ..
422810 - [On 030826 Sean O'Keefe reports to Congress on culture of
422811 - denial; people feel pain at NASA about losing the crew when
422812 - the Columbia space shuttle blew up, and use communication
422813 - skills interpreting requirements for good management as
422814 - suggestions in order to avoid the pain of learning to use
422815 - effective management tools. ref SDS 80 8K4G
422817 - ..
422818 - [On 040227 Gary reports difficulty using Microsoft
422819 - Office technologies for "intelligence" work supported by
422820 - SDS. ref SDS 81 OC4R
422822 - ..
422823 - [On 040227 Gary reports "pain" using information
422824 - technology rather than SDS for intelligence. ref SDS 82
422825 - BV5F
422827 - ..
422828 - [On 070729 filing everything miscellaneous growing trend to
422829 - give up on communications and ignore context management
422830 - that helps people work intelligently finding critical
422831 - details to construct connections in time to make the power
422832 - of knowledge effective for saving lives, time, and money.
422833 - ref SDS 89 HE6N
422835 - ..
422836 - [On 080318 people still cannot find information on
422837 - computers for getting things done, ref SDS 90 0R45, after
422838 - using search technology with indexing. ref SDS 90 0R6G
422840 - ..
422841 - On 991217 people at conference on Knowledge Management report
422842 - bad luck using Lotus Notes. ref SDS 28 QI77
422844 - ..
422845 - On 010426 Lotus Development announced release of Discovery
422846 - Server that replaced Raven for Knowledge Management, uses
422847 - taxonomy to find information quickly for collaboration.
422848 - ref SDS 53 6A6F
422850 - "Pain" was earlier reported on 010911 when planes bumped into
422851 - buildings in New York and the Pentagon in Washington, D.C.
422852 - ref SDS 57 0001 More pain was reported on 020204 when the
422853 - economy slowed, ref SDS 64 0001, because too many people are
422854 - having too many problems, reported on 001207. ref SDS 48 V54M
422856 - ..
422857 - Morris reported on 020730 that Intel pays saleman based on
422858 - filling out a Lotus Notes form. ref SDS 71 RS5N Could they be
422859 - reporting "pain" to Ray, per above? ref SDS 0 Q99G
422861 - ..
422862 - On 011003 the "pain" of information overload from weblogs,
422863 - email, Powerpoint and similar efforts paralyze productivity.
422864 - ref SDS 61 EC5N There is a long history showing growing
422865 - recognition that information technology causes a lot of pain.
422866 - ref SDS 61 O76L
422868 - ..
422869 - Below, Ray explains email reduces productivity. ref SDS 0 HW8H
422871 - [On 021031 Sergey Brin hope a search engine like Google can
422872 - be used to make email more productive. ref SDS 75 KGDA
422874 - [On 021206 Mike Poremba reports weblogs fosters culture of
422875 - knowledge. ref SDS 78 TG6M
422877 - ..
422878 - On 020608 Dave Snowden reported IBM's customers are feeling
422879 - pain because KM has failed, ref SDS 67 ZN6I, reflecting a long
422880 - painful history of failed efforts to use computers for better
422881 - management. ref SDS 67 QV5G
Accountability Written Record Wriggle Room Email Grove Groove Weblogs
430401 - ..
430402 - Assemble Teams, Manage Documents and Make Decisions with Groove
430405 - Ray Ozzie continues in his weblog....
430407 - http://www.ozzie.net/blog/categories/groove/2002/08/20.html#a46
430409 - "Second, for the line-of-business that generally creates custom
430410 - Notes applications, [Groove] enables the ability to rapidly
430411 - assemble teams, manage documents and projects, make decisions, and
430412 - solve problems across enterprise boundaries - all without having
430413 - to fund IT to host new Domino servers in the DMZ - a costly and
430414 - time-consuming process, or to fund their external hosting -
430415 - unsecured and disconnected from enterprise systems. LOB users can
430416 - create new shared spaces as needed, and developers can rapidly
430417 - build applications using such powerful products as
430418 - VisualStudio.NET, to connect Groove shared space data to extant
430419 - Notes databases as well as to other products such as SharePoint
430420 - Portal Server."
430422 - ..
430423 - Letter to Jack Park asks if he knows of any work product
430424 - showing examples of these features. ref DIT 2 004K
430426 - ..
430427 - Ask Jack if Groove is an "engine," ref DIT 2 DN3G, like he
430428 - proposed developing in a letter on 001025, ref SDS 43 LR6N,
430429 - which Jack originally proposed on 000623? ref SDS 41 2915
430431 - ..
430432 - By copy, ask John Maloney which of the proven templates in the
430433 - list John submitted on 020610, ref SDS 68 DJ86, accomplishes
430434 - the enterprise management methods Ray Ozzie describes today.
430435 - ref DIT 2 RP4F
430437 - ..
430438 - Ask if worry about accountability resists using Grove, Groove
430439 - and weblogs, ref DIT 2 2S4L, based on fear of accountability
430440 - expressed by Tom Munnecke on 020729 citing an "engine" that
430441 - works like a virus to identify actionable scenarios.
430442 - ref SDS 70 015H and ref SDS 70 016K
430444 - [...below, John responds. ref SDS 0 Q47L
430448 - ..
430449 - Lotus Notes Users Moving to Sharepoint for Collaboration
430450 - Sharepoint Expands Collaboration Support Users Moving from Lotus Notes
430452 - Another weblog on 020820 prepared by Ray Ozzie...
430454 - http://www.ozzie.net/blog/categories/groove/2002/08/20.html
430456 - ...explains how people use Lotus Notes, which has been hard for
430457 - customers to grasp, reported on 010426, ref SDS 53 JY5V, citing prior
430458 - history. Ray Ozzie says...
430460 - Notes ...is a... platform for developing forms-based document
430461 - sharing applications, and it has provided tremendous value for
430462 - those who made investments in it: typically corporate IT for email
430463 - infrastructure, and the line-of-business for applications. But
430464 - times have changed, and for a variety of good business reasons -
430465 - some stated above - people are looking to bridge their Notes
430466 - investments - training investments, application development
430467 - investments, infrastructure investments - on their way into
430468 - products such as SharePoint and Exchange. Groove helps in three
430469 - different dimensions:
430471 - ..
430472 - One reason that LN is not a major force in the market is because
430473 - people need support sharing intelligence, rather than sharing
430474 - documents, explained in POIMS.
430476 - [...Sharepoint IBM tools for collaboration using portals
430477 - on Internet. ref SDS 0 H24F
430479 - ..
430480 - [On 030527 1100 NIH refused $30 million grant to SRI for
430481 - funding OHS/DKR development project because Microsoft
430482 - planned to release Sharepoint, which NIH officials
430483 - believed would accomplish OHS/DKR support for
430484 - collaboration at less cost. ref SDS 79 XD90
430486 - ..
430487 - On 010426 Lotus Development announced release of Discovery
430488 - Server that replaced Raven for Knowledge Management, uses
430489 - taxonomy to find information quickly for collaboration.
430490 - ref SDS 53 6A6F
430494 - ..
430495 - Groove Adds Empowerment Lotus Notes Across Enterprise Boundaries
430498 - Ray Ozzie continues in his weblog...
430500 - First, for Notes users, Groove offers empowerment. In real-life
430501 - Notes deployments, for good security reasons, most administrators
430502 - configure the product such that individual users aren't permitted
430503 - to create Notes databases. And even if they were able to do it,
430504 - most Notes servers live on the corporate intranet - whereas people
430505 - need to work with others across enterprise boundaries.
430507 - ..
430508 - [...below, John offers a strong endorsement of Groove,
430509 - ref SDS 0 Q51C; does not supply work product, nor analysis
430510 - that shows Groove improves management. ref SDS 0 334K
430512 - ..
430513 - [...below, John Maloney's work product in his email today
430514 - does not demonstrate better productivity for developing
430515 - analysis. ref SDS 0 Q53A
430517 - ..
430518 - New with Groove 2.1, [referencing the following Internet
430519 - location....
430521 - http://www.groove.net/about/press/releases/Groove21Release.html
430523 - ..
430524 - ....that says in part....
430526 - Press Release
430527 - Groove Networks Ships Groove Workspace Version 2.1
430529 - Lotus Notes Integration and IM enhancements highlight the
430530 - release; Groove desktop collaboration software 10x better than
430531 - use of email alone
430533 - ..
430534 - Groove seems to be intended to aid collaboration and is
430535 - represented as 10x better than email alone.
430537 - ..
430538 - How does Groove aid collaboration? What tools does Groove
430539 - use to help build and maintain shared meaning, called out
430540 - in POIMS, ref OF 1 2D4M and ref OF 2 O87L, and, also, in
430541 - NWO, ref OF 3 4077?
430543 - ..
430544 - The letter to Jack Park asks for examples of work product
430545 - that illustrate added value of Groove. ref DIT 2 PPWQ
430547 - [..below, John Maloney responds and provides no work
430548 - product nor analysis showing Groove capabilities.
430549 - ref SDS 0 Q53A
430552 - ..
430553 - Instant Messaging Supported by Email
430554 - Groove Customers Evolve from Email, Lotus Notes
430556 - Beverly, MA - August 19, 2002 - Groove Networks, the leading
430557 - provider of desktop collaboration software, today shipped
430558 - Groove Workspace version 2.1, a release featuring integration
430559 - with Lotus Notes and enhanced instant messaging capabilities.
430560 - Together with existing Microsoft Outlook integration, these
430561 - enhancements allow business processes to evolve naturally from
430562 - e-mail and Notes databases into Groove shared spaces. End
430563 - users benefit from Groove software's flexible collaboration
430564 - tools, secure environment, automatic change notifications,
430565 - real-time online and mobile offline use, and transparent
430566 - synchronization inside and across company firewalls. The
430567 - product, which also includes significant performance
430568 - enhancements, is available today for upgrade or download
430569 - at....
430571 - http://www.groove.net/downloads/groove.
430573 - ..
430574 - [...below, John offers a strong endorsement of Groove,
430575 - ref SDS 0 Q51C; does not supply work product, nor analysis
430576 - that shows Groove improves management. ref SDS 0 334K
430578 - ..
430579 - [...below, John Maloney's work product in his email today
430580 - does not demonstrate better productivity for developing
430581 - analysis. ref SDS 0 Q53A
Weblogs Groove Solve Limitations of Email for Collaboration
Ozzie, Ray Email Lotus Notes People Feeling Pain Creates Incentive to
Ozzie, Ray Collaboration Email Limited Support Ray Ozzie Trying to In
Meaning Drift Information Overload Overwhelms Span of Attention by Co
810701 - ..
810702 - Email Hampers Collaboration with Information Overload
810704 - "In this challenging business environment, time really does
810705 - equate to money," said John Parkinson, North American chief
810706 - technology officer for Cap Gemini Ernst & Young. "At a
810707 - services firm such as ours, where project teams must form
810708 - spontaneously, and adapt quickly, there's a growing
810709 - frustration with the limitations of email. Groove's continuing
810710 - focus on extending the capabilities of our messaging and
810711 - collaboration tools helps us ensure that we can deliver value
810712 - to our clients."
810714 - ..
810715 - Growing frustrations with limitations of email are set out
810716 - in POIMS. ref OF 1 CZ6K Work product and evidence is
810717 - needed showing Groove improves email to aid collaboration,
810718 - in light of record on 020608 reporting that KM has failed.
810719 - ref SDS 67 QV5G
810721 - [On 020823 John Maloney says Groove solves onerous
810722 - constraints of conventional email. ref SDS 73 WZUS
810723 - Recommends greater use of conventional email. ref SDS 73
810724 - R87J
810726 - ..
810727 - On 950927 Dave Vannier reported that email is the least
810728 - productive business system at Intel, ref SDS 12 4939, by
810729 - contributing to information overload. ref SDS 12 5897
810731 - ..
810732 - "Email is the collaboration tool of choice for people today,
810733 - but it has largely become a victim of its own success," said
810734 - Ray Ozzie, CEO of Groove Networks. "Although email is a great
810735 - place to start conversations, it's increasingly difficult to
810736 - carry on productive work in our overloaded InBoxes. Messages
810737 - often get misplaced, for example, among responses from people
810738 - who much too casually press the 'Reply to All' button."
810740 - ..
810741 - Ray's weblog on 020820 reports growing numbers of customers
810742 - feel "pain" from using email. ref SDS 0 Q99G Earlier, on
810743 - 010908 Jack Park reported laziness pressing the "Reply"
810744 - button in email aligns with prior research showing email
810745 - causes chronic information overload that prevents good
810746 - management and effective communication. ref SDS 56 UV4H
810747 - Analysis at that time shows email is a "killer" application
810748 - that offers fools gold through the illusion of progress
810749 - that kills productivity. ref SDS 56 L27L POIMS explains
810750 - weaknesses of email that "kill" productivity and earnings.
810751 - ref OF 2 CZ6K
810753 - ..
810754 - [On 020823 John Maloney cites onerous constraints of
810755 - conventional email. ref SDS 73 WZUS Recommends greater
810756 - use of conventional email. ref SDS 73 R87J
810758 - ..
810759 - [On 040527 Gelertner recognizes email, as commonly
810760 - practiced, reduces productivity due to information
810761 - overload, and because the quality of the work is poor,
810762 - causing misunderstandings, mistakes, conflicts and loss.
810763 - ref SDS 83 6Y7G
810765 - ..
810766 - On 000405 Doug Engelbart proposed adding links to email,
810767 - ref SDS 36 2484, as a first step to implement a new way of
810768 - working called out in his 1992 article on Knowledge
810769 - Mangement, reviewed on 991222, ref SDS 30 1Z61 POIMS
810770 - explains linking and other features of a flexible structure
810771 - supported by SDS, and reviewed on 890523, create a web of
810772 - connections, ref SDS 2 P13O, that continually refine
810773 - accuracy through an intelligence process of triangulation.
810774 - ref OF 1 16EF
810776 - ..
810777 - Below, Ray says weblogs and Groove improve productivity
810778 - that is lost by email. ref SDS 0 H28F
810782 - ..
810783 - 10 Times Better than Email Groove Synchronizes Information
810784 - Groove Keeps People and Information in Sync Like LN Replication
810786 - At following referenced location....
810788 - http://www.groove.net/
810790 - ...Groove's website says...
810792 - ..
810793 - Groove - Desktop Collaboration Software
810795 - ..
810796 - What - Groove is software that effortlessly keeps people,
810797 - information, and PC's in sync; online or offline, real-time or
810798 - anytime - it just works.
810800 - This sounds like the system of "replication" that Lotus
810801 - Notes planned to provide, reported on 940519. ref SDS 8
810802 - 8846
810804 - ..
810805 - [...below, John offers a strong endorsement of Groove,
810806 - ref SDS 0 Q51C; does not supply work product, nor analysis
810807 - that shows Groove improves management. ref SDS 0 334K
810809 - ..
810810 - [...below, John Maloney's work product in his email today
810811 - does not demonstrate better productivity for developing
810812 - analysis. ref SDS 0 Q53A
810815 - ..
810816 - Why - Groove is 10x better than using email alone for sharing
810817 - files or working with others on documents, tasks, projects and
810818 - decisions.
810820 - 1. No spam or viruses via unsolicited messages.
810821 - 2. Automatic laptop, network security without VPN hassels.
810822 - 3. No quotas, mailbox limits, nosey ISPs.
810823 - 4. Use voice and text chat, IM & discussions.
810824 - 5. Work in context with people and information.
810825 - 6. Save time and bandwidth by sharing files, not swapping
810826 - file attachments.
810827 - 7. Save money by leveraging existing investments in PCs
810828 - and networks.
810830 - ..
810831 - How - Leverage the power of your PC to work directly with
810832 - others PC-to-PC, in secure, mobile and shared spaces.
810834 - [...below, John offers a strong endorsement of Groove,
810835 - ref SDS 0 Q51C; does not supply work product, nor analysis
810836 - that shows Groove improves management. ref SDS 0 334K
810838 - ..
810839 - [...below, John Maloney's work product in his email today
810840 - does not demonstrate better productivity for developing
810841 - analysis. ref SDS 0 Q53A
ROI Calculates Cost Savings for Groove
Savings 900% ROI 10:1 Working Intelligently Invest 10 Seconds Created
Savings Difficult Calculate Civilization Shows, Dilemma
ROI SDS 10:1 USACE Study
990701 - ..
990702 - ROI Using Groove to Improve Collaboration
990705 - There is an Internet location for calculating ROI....
990707 - http://www.groove.net/extras/roi/
990709 - ...that says in part...
990711 - Find out how Groove can save your company time and money. Fill
990712 - out the form below, click "calculate," and see a snapshot of
990713 - the potential return-on-investment offered by Groove
990714 - Workspace.
990716 - ..
990717 - Groove shrinks project timelines. How much time could you save
990718 - with Groove? Find out now
990720 - [...below, John offers a strong endorsement of Groove,
990721 - ref SDS 0 Q51C; does not supply work product, nor analysis
990722 - that shows Groove improves management. ref SDS 0 334K
990724 - ..
990725 - [...below, John Maloney's work product in his email today
990726 - does not demonstrate better productivity for developing
990727 - analysis. ref SDS 0 Q53A
990729 - ..
990730 - Cost savings help change attitudes about using good management to
990731 - save time and money. USACE reported on 971007 that ROI for SDS is
990732 - 10:1. ref DRP 2 7400 On the other hand, productivity for IT
990733 - engineers is poor, because there is cultural of denial that good
990734 - management is needed to make money in technology, because for a
990735 - long time customers bought anything new, regardless of whether
990736 - productivity was improved. Willingness of customers to buy
990737 - anything that is fast and easy to use, gives the impression that
990738 - good management is unnecessary overkill, reported on 950204,
990739 - ref SDS 10 5932, that can be resisted with impunity, reported on
990740 - 990525. ref SDS 24 0966 On 001101 article reports overwhelming
990741 - tendency to use bad management. ref SDS 45 MX6H
990743 - ..
990744 - Based on this record, how does Groove improve productivity? For
990745 - example, on 000420 report during meeting at SRI that CRIT
990746 - developed KM capability to improve productivity, but refused to
990747 - use, and instead used email that kills productivity. ref SDS 37
990748 - 4911
990750 - ..
990751 - To compare savings using Groove, I made two attempts to fill out
990752 - the form that has spaces for....
990754 - 1st 2nd
990755 - Try Try
990757 - 1. How many people are involved in the project...... 200 10
990758 - 2. What percent of group members are
990759 - committed full-time.............................. 75 70
990760 - 3. What is average life of each project in weeks.... 130 20
990762 - ..
990763 - 4. What percent of project participants must stay
990764 - in frequent communication with each other........ 20 50
990765 - 5. What percent of those active communicators
990766 - are external to the company...................... 70 30
990767 - 6. About how many times does everyone need
990768 - to communicate per week..........................
990770 - Note: there is no box in the form to enter
990771 - a value for this factor.
990773 - ..
990774 - 7. How often is this project done annually.......... 1 2
990775 - 8. How many trips per project....................... 100 15
990776 - 9. Number of people per trip........................ 3 3
990777 - 10. Average annual salary of people involved.........90000 90K
990778 - 11. Do you currently use other collaboration tools... yes no
990780 - These are good criteria, reflecting analysis in NWO.
990781 - ref OF 3 37YP
990783 - ..
990784 - The report by USACE dated 971007 provides a more penetrating
990785 - method for calculating ROI based on avoiding rework by
990786 - expanding span of attention. ref DRP 2 4680
990788 - ..
990789 - Clicked on the box to "Calculate" and it went to a page that says
990790 - unable to calculate request, and lists other Internet locations
990791 - for more information on Groove.
990793 - ..
990794 - Tried changing the params, reducing everything to a typical
990795 - internal "project" to collaborate on writing a letter, contract or
990796 - a specification. Re-submitted and got same message that still
990797 - cannot calculate ROI.
Email Free Killer App Grows Market for SDS by Increasing Need for Int
A10401 - ..
A10402 - Groove Extension of Email Provides Instant Messaging
A10403 - Instant Messaging, Weblogs, Groove Complement Email
A10404 - Email Fundamental Tool for Business Collaboration
A10407 - There is a quote in the Groove press release by Ray Ozzie....
A10409 - "Of course, email remains a fundamental tool for business
A10410 - collaboration;" Ozzie added, "it's just that we're now using
A10411 - it in a manner that is well beyond its original design intent.
A10412 - As a result, people are migrating from email to other e-work
A10413 - environments, such as instant messaging for simple
A10414 - communications, weblogs for one-to-many publishing, and Groove
A10415 - for the multi-person projects and processes that email has
A10416 - never adequately supported. With the additional functionality
A10417 - in this latest release, we have made Groove Workspace an even
A10418 - more valuable extension to email for getting work done."
A10420 - ..
A10421 - Above, Ray points out that email is not a productive way to work.
A10422 - ref SDS 0 WO8H
A10424 - [On 020823 John says Groove solves onerous constraints of
A10425 - conventional email. ref SDS 73 WZUS Recommends greater
A10426 - use of conventional email. ref SDS 73 R87J
A10428 - ..
A10429 - Sharepoint Groove Integration Planned to Improve Productivity
A10430 - Shared Space Created by Groove Engine by Automatically Process
A10431 - Engine Automatically Determines Common Docs for Shared Space
A10432 - Groove Engine Scrounges the Record to Create Shared Space
A10435 - Ray Ozzie continues in his weblog on 020820....
A10437 - Notes users can click a message in most any Notes database -
A10438 - whether eMail or an application - and Groove "scrounges" the
A10439 - message thread, gathering all of the documents, all of the
A10440 - related attachments, and all of the related people, and
A10441 - dynamically creates a "shared space" where people can begin
A10442 - securely interacting in real-time or anytime. It's that easy.
A10443 - They can then add new tools, securely invite members outside the
A10444 - enterprise, instantly. Furthermore, they will soon be able to
A10445 - take advantage of our recently announced SharePoint/Groove
A10446 - toolset, which will enable them to make those dynamic
A10447 - conversations available to others on their Intranet, on their
A10448 - SharePoint Team Service sites.
A10450 - ..
A10451 - Sharepoint is reviewed below. ref SDS 0 H2YS
A10453 - "Shared space" conveys an impression that Groove enables part
A10454 - of the objectives for the OHS/DKR proposed by Doug Engelbart
A10455 - on 000120. ref SDS 31 2688 The meeting at SRI on 000324
A10456 - further described a DKR. ref SDS 34 2808
A10458 - [...below, John offers a strong endorsement of Groove,
A10459 - ref SDS 0 Q51C; does not supply work product, nor analysis
A10460 - that shows Groove improves management. ref SDS 0 334K
A10462 - ..
A10463 - [...below, John Maloney's work product in his email today
A10464 - does not demonstrate better productivity for developing
A10465 - analysis. ref SDS 0 Q53A
A10467 - ..
A10468 - Why hasn't the OHS/DKR group adopted Groove?
A10470 - ..
A10471 - Letter to Jack asks for examples using Grove or Groove that
A10472 - illustrate Ray's explanation of knowledge management for the
A10473 - enterprise. ref DIT 2 0O6G
A10475 - ..
A10476 - Doug Engelbart's 1992 paper on Groupware describes similar
A10477 - benefits of adding addressability to email. ref SDS 30 1Z61
A10479 - ..
A10480 - By the way ... restating the obvious: another fascinating and
A10481 - unique thing about this medium is that I can speak directly to
A10482 - this special interest group right here, along with others who had
A10483 - similar questions. For one who has attempted to leverage many
A10484 - customer communication vehicles over the years (press, speaking
A10485 - engagements, article placements, custom quarterly publications,
A10486 - executive briefings, developer and user conferences, ...) this
A10487 - "direct touch" feels incredibly empowering. It's much faster, more
A10488 - direct - being unedited, it's more conversational - enabling me to
A10489 - interact, not just speak. 7:44:40 AM
Dashboard Integrates Applications Consolidate Information Navigate M
AE0401 - ..
AE0402 - SharePoint Complements Groove, Lotus Notes with Intranet, Extranet
AE0403 - Web Portals Aggregate Information into One Convenient Place
AE0404 - Productivity Improved by Microsoft SharePoint Intranet, Extranet
AE0407 - Research Sharepoint on the Internet at.....
AE0409 - http://www.microsoft.com/sharepoint/portalserver.asp
AE0411 - ...says this is a Microsoft program that helps people...
AE0413 - Build Your Intranet Portal.
AE0415 - ..
AE0416 - Find, share, and publish information easily with SharePoint Portal
AE0417 - Server, the flexible portal solution for your business.
AE0419 - [On 030527 1100 NIH refused $30 million grant to SRI for
AE0420 - funding OHS/DKR development project because Microsoft
AE0421 - planned to release Sharepoint, which NIH officials believed
AE0422 - would accomplish OHS/DKR support for collaboration at less
AE0423 - cost. ref SDS 79 XD90
AE0425 - ..
AE0426 - [On 040916 Gary explains difficulty using ACE at Boeing to
AE0427 - share SDS record on the network, would also occcur trying
AE0428 - to use Sharepoint for secure intranet file sharing and
AE0429 - versioning of SDS records. ref SDS 86 J57M
AE0431 - ..
AE0432 - [On 040625 John strongly endorses Sharepoint, ref SDS 84
AE0433 - R25Y, and Microsoft Sharepoint was merged with Groove in
AE0434 - 2003, ref SDS 84 GG6F -- Groove is reviewed below.
AE0435 - ref SDS 0 Q51C
AE0437 - ..
AE0438 - Finding information is important to customers shown by the
AE0439 - record on...
AE0441 - People cannot find anything using
AE0442 - Microsoft programs................. 010916, ref SDS 59 KA6H
AE0444 - Productivity paralyzed using
AE0445 - Microsoft programs................. 011003, ref SDS 61 EC5N
AE0447 - ..
AE0448 - Sharepoint research continues...
AE0450 - Learn how SharePoint Portal Server can help coordinators create
AE0451 - and manage content source, digital dashboards, document profiles,
AE0452 - Web folders, and categories.
AE0454 - [On 020920 IBM has a group of programs Quickplace, Team Room
AE0455 - and Sametime that have features for collaboration, which are
AE0456 - similar to the Microsoft Sharepont program. ref SDS 74 LW3K
AE0458 - ..
AE0459 - [On 021108 Bill Gates reports Microsoft planing to develop
AE0460 - technology to relieve pain because nobody can find critical
AE0461 - details in time to be effective. ref SDS 76 EF5I; another
AE0462 - project will integrate commands to increase efficient
AE0463 - usability. ref SDS 76 EFBE
AE0465 - ..
AE0466 - [On 060211 dashboard for navigating mutliple tasks part of
AE0467 - Iris open source technology developed by SRI CALO project
AE0468 - sponsored by DARPA reported by Jack Park. ref SDS 87 JP7I
AE0470 - ..
AE0471 - Microsoft paper explaining Sharepoint overview....
AE0473 - http://www.microsoft.com/sharepoint/evaluation/overview/
AE0475 - ...says...
AE0477 - Is your company looking to increase employee productivity and
AE0478 - share information more easily on an intranet or extranet?
AE0480 - ..
AE0481 - Web portals are a popular way to aggregate information from
AE0482 - several different sources into one convenient place.
AE0484 - ..
AE0485 - Microsoft SharePoint Portal Server provides an easy way to create
AE0486 - Web portals with integrated document management services and
AE0487 - search capabilities. You can establish a central point of access
AE0488 - to all your existing key business information and applications, as
AE0489 - well as share information across file servers, databases, public
AE0490 - folders, Internet sites, and SharePoint Team Services-based Web
AE0491 - sites.
AE0493 - ..
AE0494 - Document Management Services...
AE0496 - 1. Check-in and check-out ensures that documents can be
AE0497 - reserved for work by one user at a time.
AE0499 - 2. Versioning tracks changes with different version numbers
AE0500 - for auditing and rollback purposes.
AE0502 - ..
AE0503 - 3. Profiling provides both optional and required metadata.
AE0505 - ..
AE0506 - 4. Office and Windows integration helps users manage
AE0507 - documents with familiar tools.
AE0509 - ..
AE0510 - 5. Collaboration using the discussions feature in Office and
AE0511 - Hpertext Markup Language (HTML) for inline content review.
AE0513 - ..
AE0514 - 6. Security features ensure that only users with appropriate
AE0515 - access can view a document.
AE0517 - ..
AE0518 - Further in the paper, Microsoft describes "document management"
AE0519 - thus...
AE0521 - The document management services in SharePoint Portal
AE0522 - Server consist of both a store and services that facilitate
AE0523 - document management functions, such as check-in, check-out,
AE0524 - and document versioning.
Search Engine Crawls Content to Index Metadata that Makes Finding Inf
BN0401 - ..
BN0402 - Metadata to Find Information Indexed by Search Crawling Content
BN0403 - Engine Crawls Content Construct Index Metadata to Find Information
BN0406 - Search Services...
BN0408 - 1. Crawls content or set of URLs for inclusion in an index.
BN0410 - ..
BN0411 - Important advance for an "engine" to process content
BN0412 - proposed by Jack Park on 000623. ref SDS 41 2915
BN0414 - ..
BN0415 - 2. Parse or filter documents to extract relevant metadata and
BN0416 - content, and perform content searches.
BN0418 - ..
BN0419 - These first two features appear to be part of "document
BN0420 - management" explained above. ref SDS 0 H33X
BN0422 - [...below, application to a document management scenario
BN0423 - is explained. ref SDS 0 YT5M
BN0425 - [On 021031 article reports people giving up on metadata
BN0426 - for organizing the record to find information when
BN0427 - needed. ref SDS 75 M53H
BN0429 - ..
BN0430 - 3. Submit search requests from the Search page or
BN0431 - directly from Office XP applications.
BN0433 - ..
BN0434 - 4. Issue searches programmatically in the form of ADO or
BN0435 - WebDAV SQL search engines.
Dashboard Integrates Applications Consolidate Information Navigate M
BT0401 - ..
BT0402 - Digital Dashboard...
BT0404 - 1. Presents content in a customizable way, to suit the needs
BT0405 - and preferences of your group.
BT0407 - 2. Allows addition of Web Parts from many other sources.
BT0409 - [On 060211 Microsoft "dashboard" standard to integrate
BT0410 - and navigate mutliple tasks adopted by Iris open source
BT0411 - technology developed by SRI CALO project sponsored by
BT0412 - DARPA reported by Jack Park. ref SDS 87 JP7I
BT0414 - ..
BT0415 - Web Parts....
BT0417 - 1. Web Parts are customizable, reusable components used to
BT0418 - display specific information on a web page.
BT0420 - 2. Web Parts can plug into existing back-end systems, such as
BT0421 - Siebel or SAP, to present customized views to a desktop.
BT0422 - Then, from a single interface, employees can access
BT0423 - internal data, external feeds, and collaboration tools.
BT0425 - ..
BT0426 - Digital Dashboard is further explained at....
BT0428 - http://msdn.microsoft.com/msdnmag/issues/01/01/DDRK2/default.aspx
BT0430 - ...and includes instructions for creating a digital dashboard.
BT0432 - ..
BT0433 - Digital dashboard is a customized application to consolidate
BT0434 - information and tools from a variety of sources in a single
BT0435 - user interface that aggregate information from designated
BT0436 - sources, such as Microsoft SQL Server and Microsoft Office,
BT0437 - providing knowledge workers with task-critical information. A
BT0438 - digital dashboard is made up of parts (formerly called
BT0439 - nuggets) to perform tasks. Parts can be combined into one page
BT0440 - or into a digital dashboard. Parts made up of HTML, called
BT0441 - Web Parts, can be handled as separate objects.
BT0443 - [On 020822 Bill Gates reported a new project at Microsoft
BT0444 - to improve productivity by integrating commands in menus.
BT0445 - ref SDS 76 EFBE
BT0447 - ..
BT0448 - Personal dashboards can incorporate links to Internet sites
BT0449 - and parts that have been sent to you, like bookmarks, but more
BT0450 - flexible, easier to use, and provides a better overview of
BT0451 - information available, and allows collaboration between parts
BT0452 - and even between dashboards. Organizations can build
BT0453 - departmental, project-specific, or corporate dashboards to
BT0454 - show ad-hoc content, links, and perhaps live data that has
BT0455 - been specifically assembled for these dashboards. Companies
BT0456 - can also set up application-specific dashboards for services
BT0457 - like document management, order processing, payroll.
BT0459 - ..
BT0460 - [On 060211 Microsoft "dashboard" standard to integrate
BT0461 - and navigate mutliple tasks adopted by Iris open source
BT0462 - technology developed by SRI CALO project sponsored by
BT0463 - DARPA reported by Jack Park. ref SDS 87 JP7I
BT0467 - ..
BT0468 - Content Development SharePoint Integrated with MS Programs
BT0469 - SharePoint Content Development Tool Integrated with MS Programs
BT0470 - Technology Components Make SharePoint Content Development Tool
BT0472 - Because SharePoint Portal Server is integrated with the tools
BT0473 - Microsoft Office and Microsoft Windows users make use of every
BT0474 - day (including Windows Explorer, Office applications, and Web
BT0475 - browsers), the server provides an intuitive solution for your
BT0476 - user's document collaboration and publishing needs.
BT0478 - ..
BT0479 - SharePoint Portal Server uses several key Microsoft
BT0480 - technologies, including Windows, digital dashboards, Office,
BT0481 - Microsoft Internet Explorer, the Microsoft Exchange Store, and
BT0482 - Microsoft Search Service. When used in conjunction with Office
BT0483 - XP, SharePoint Portal Server's enterprise-wide search, document
BT0484 - management capabilities, and easy portal customization make
BT0485 - Office XP a powerful content development tool.
BT0487 - ..
BT0488 - Use Case Scenarios SharePoint
BT0490 - The client components of SharePoint Portal Server consist of
BT0491 - functional extensions to Office and Windows Explorer, which
BT0492 - enable document management functions within those applications.
BT0493 - For example, after you modify a Microsoft Word document that
BT0494 - you checked out from a SharePoint Portal Server workspace, in
BT0495 - Word, you can go to the File menu and click the Check In
BT0496 - command. Alternatively, you can use Windows Explorer to view
BT0497 - and perform document management operations on files from a
BT0498 - SharePoint Portal Server workspace. The rich search
BT0499 - capabilities of SharePoint Portal Server are also available
BT0500 - from Office XP when you browse to the workspace on which you
BT0501 - want to search Web folders. These Office and Windows Explorer
BT0502 - client components communicate with the server components using
BT0503 - standard Internet Protocols.
BT0505 - [On 060211 Microsoft "dashboard" standard to integrate
BT0506 - and navigate mutliple tasks adopted by Iris open source
BT0507 - technology developed by SRI CALO project sponsored by
BT0508 - DARPA reported by Jack Park. ref SDS 87 JP7I
BT0510 - ..
BT0511 - Document Management scenario is explained in the paper...
BT0513 - This configuration supports a group that primarily needs to
BT0514 - manage documents but also crawls some content stored outside
BT0515 - the workspace. A department uses SharePoint Portal Server
BT0516 - for document creation, version control, and publishing
BT0517 - documents in the group. In this example, the workspace
BT0518 - consists almost entirely of content that is stored in the
BT0519 - workspace. The amount of content stored outside the
BT0520 - workspace is small and might consist of content sources
BT0521 - pointing to one or two competitors' Web sites. The emphasis
BT0522 - is on document management rather than searching.
BT0524 - ..
BT0525 - Search Services
BT0527 - ..
BT0528 - SharePoint Portal Server uses the Microsoft Search Service,
BT0529 - which has four main components. These components:
BT0531 - Crawl the collected content of a set of URLs for
BT0532 - inclusion in an index.
BT0534 - Parse or filter the document to extract the relevant
BT0535 - metadata and content.
BT0537 - ..
BT0538 - Include the data retrieved in an index.
BT0540 - This scenario implies automating the use of the
BT0541 - Subject Index, under the "engine" concept cited
BT0542 - above. ref SDS 0 H357
BT0544 - ..
BT0545 - Perform searches for content. (Users can submit
BT0546 - search queries from the Search page of the dashboard
BT0547 - site or from Office XP applications.
BT0549 - ..
BT0550 - Developers can issue searches programmatically in the
BT0551 - form of Microsoft ActiveXr
BT0553 - ..
BT0554 - Data Objects (ADO) or WebDAV SQL search queries.)
KM Technology Gadgets Not KM Solutions
KM Proven Template Showing Classes of Knowledge Management Methods an
Maloney, John Proven Template for KM Simplistic Technology Gadgets No
Knowledge Management Failed 1st 2nd Generation Failed 3rd Generation
Maloney, John Endorses Grove without Any Analysis Despite Prior Conte
BZ0801 - ..
BZ0802 - Proven Template Simplistic Technology Gadgets Not KM Solutions
BZ0805 - Received ref DRT 4 0001 from John answering my letter to Jack Park
BZ0806 - asking about Groove, with copy to John asking for comment, per above.
BZ0807 - ref SDS 0 DS6K
BZ0809 - ..
BZ0810 - Submitted ref DIT 3 0001 answering John's letter, with copy to Jack
BZ0811 - Park, that discusses...
BZ0813 - Initially, ask John about Mark Clare's presentation at the KM
BZ0814 - event on 020729, ref DIT 3 RM6F, reported in the record on
BZ0815 - 020607. ref SDS 66 418I The agenda for the conference was
BZ0816 - received on 020703, ref SDS 69 0S1U, and shows Mark was scheduled
BZ0817 - to lead the first day activity. ref SDS 69 N89I
BZ0819 - ..
BZ0820 - Also ask about Ed Swanstrom's presentation, shown in the agenda
BZ0821 - received on 020703. ref SDS 69 OM7J
BZ0823 - ...and if John plans to issue a record of proceedings, similar to
BZ0824 - the SDS record for the KMCI event in San Ramone on 991217?
BZ0825 - ref SDS 28 0001
BZ0827 - ..
BZ0828 - Do not mention in the letter to John that...
BZ0830 - ..
BZ0831 - There are no links in John's letters to provide context and alignment
BZ0832 - with anything, which follows the common practice for everyone who does
BZ0833 - not use SDS, reported on 020610. ref SDS 68 6M6G
BZ0835 - ..
BZ0836 - John says in his letter...
BZ0838 - 1. I am not inclined to "...point out which of the KM solutions
BZ0839 - listed in the proven template [I] submitted on 020610 accomplish
BZ0840 - Ozzie's ideas for enterprise management with Grove, Groove and
BZ0841 - 3. Would like to see some work product showing time and money
BZ0842 - saved, etc..." simply as an academic exercise. ref DRT 4 CN5O
BZ0844 - ..
BZ0845 - John quotes from the letter to Jack, above, ref SDS 0 DS6K,
BZ0846 - citing the record on 020610 when John submitted a long list
BZ0847 - of products and methods he used as standards for evaluating
BZ0848 - SDS. ref SDS 68 5P6J
BZ0850 - ..
BZ0851 - Reluctance to identify even one of these products and methods
BZ0852 - cited on 020610, suggests that none are effective, and
BZ0853 - further suggests that John does not have command and control
BZ0854 - of the record to access relevant parts of organizational
BZ0855 - memory for timely analysis, and so eschews this academic
BZ0856 - exercise, despite Andy Grove's call on 980307 for people to
BZ0857 - "study" in order to prepare for new realities, and despite
BZ0858 - John's own call today for deep, rigorous analysis, because
BZ0859 - this is hard work using tools and methods John has available.
BZ0860 - ref SDS 0 IO7G
BZ0862 - ..
BZ0863 - John continues...
BZ0865 - 2. Besides, these are positively NOT "KM solutions," but simplistic
BZ0866 - information technology gadgets. ref DRT 4 8N6K
BZ0868 - ..
BZ0869 - 3. Sadly, too many attack their opportunities/problems with
BZ0870 - application feature/function charts or some superficial
BZ0871 - technical notion, only to be greatly disappointed when they fail
BZ0872 - to achieve any form of productivity improvement, intellectual
BZ0873 - growth or even recognition. ref DRT 4 KO7K
BZ0875 - John's assessment today aligns with analysis submitted to him
BZ0876 - on 020610, noted in the letter to John, ref DIT 3 QH8M,
BZ0877 - explaining that products and methods listed on the proven
BZ0878 - template John submitted on 020610 do not address SDS support
BZ0879 - for KM, ref SDS 68 TG6J, and further aligns with analysis on
BZ0880 - 000425 showing that SDS is unique KM capability, ref SDS 38
BZ0881 - 0480, also, noted by Morris Jones on 010924, ref SDS 60 XT5F,
BZ0882 - based on experience with SDS work product over the past 20
BZ0883 - years. ref DIT 3 WN6K
BZ0885 - ..
BZ0886 - This further aligns with Dave Snowden's article reviewed on
BZ0887 - 020608 saying that KM has failed, ref SDS 67 ZN6I and
BZ0888 - ref SDS 67 QV5G, which John reported reflects his own view of
BZ0889 - Knowledge Management, ref DIT 3 RE7M, also shown on 020608.
BZ0890 - ref SDS 67 KJ6G Evidence reported on 010907 shows that SDS
BZ0891 - has proven to work, ref SDS 55 KX3L, and cited in the letter
BZ0892 - to John today. ref DIT 3 Q147
BZ0894 - ..
BZ0895 - John's letter seems conflicting in appearing to reject
BZ0896 - technology to improve management, ref DIT 3 0283, yet below,
BZ0897 - there is considerable enthusiasm for Groove technology.
BZ0898 - ref SDS 0 Q51C
BZ0900 - ..
BZ0901 - On 971007 USACE reported SDS improves productivity at the
BZ0902 - rate of 10:1. ref DRP 2 0001 On 010916 Eric Armstrong
BZ0903 - reported SDS enables amazing memory, ref SDS 58 0001, while
BZ0904 - people cannot find anything using other methods. ref SDS 59
BZ0905 - KA6H
Analysis Rigorous Requirement for Understanding KM
SDS POIMS Com Metrics Cannot be Explained by KM Cluster John Maloney
Analysis Rigorous for Understanding KM
Maloney, John Analysis of SDS POIMS Com Metrics Not Enough Time Role
Analysis Avoided Overwhelming Tendency Bad Management People Just Wan
Analysis Ad Hoc Spontaneous Cursory Impulsive Limited Span of Attenti
Maloney, John Analysis Deep Rigorous Review Needed to Understand KM
Analysis Listening Understanding Follow Up Make Communication Getting
Hard Work Analysis Good Management Using Conventional Information Tec
Maloney, John Analysis Required to Understand KM But No Analysis of S
Analysis Omitted SDS POIMS Com Metrics Even Though Needed to Understa
Analysis Executives Have Too Many Meetings and Calls Do Not Have Time
D01501 - ..
D01502 - Strategic Dissonnance Advcocates Analysis, But Uses Familiar Practices
D01503 - Analysis Powerful Process for Converting Information into Knowledge
D01504 - Time to Think Eliminated by Traditional Methods, SDS Enables Analysis
D01507 - John continues...
D01509 - 4. [Knowledge Management] is a broad area with too many
D01510 - considerations to draw any sweeping conclusions. That, in fact,
D01511 - is the point of the slide, IMO. Excellence in this area requires
D01512 - deep and rigorous analysis. ref DRT 4 TN7F
D01514 - [On 020823 John objects to rigorous analysis as
D01515 - overbearing text and epistles. ref SDS 73 IO7G
D01517 - ..
D01518 - John's assessment of the slide he submitted on 020610 listing
D01519 - products and methods that "...are positively NOT "KM
D01520 - solutions," but simplistic information technology gadgets,
D01521 - per above, ref SDS 0 JT5O, sounds sweeping and conclusive,
D01522 - contrary to the recommendation today to avoid these methods.
D01524 - ..
D01525 - Below, John offers a sweeping conclusion endorsing Groove,
D01526 - without any analysis nor comparison with existing methods.
D01527 - ref SDS 0 Q51C
D01529 - ..
D01530 - John's call for "analysis" is aplauded in a letter to him
D01531 - this afternoon, ref DIT 3 PPTU, on supporting good management
D01532 - practice recommended by Peter Drucker, reviewed on 931130.
D01533 - ref SDS 7 7911, and by Andy Grove calling for "study" of new
D01534 - methods, reviewing his book in the record on 980307.
D01535 - ref SDS 22 6J5I
D01537 - ..
D01538 - Analysis is one of five requirements for adding intelligence
D01539 - to information that produces knowledge, set out in POIMS.
D01540 - ref OF 1 0367
D01542 - ..
D01543 - Analysis is an academic exercise of "study" which is hard
D01544 - work using conventional information technology, ref SDS 0
D01545 - W65J, rather than SDS, and so the overwhelming tendency is to
D01546 - resist, as John notes, because bad management is fast and
D01547 - easy.
D01549 - ..
D01550 - On 020607 John was asked to analyse SDS, Com Metrics and
D01551 - POIMS based on having received work product since 1999.
D01552 - ref SDS 66 8L4G
D01554 - ..
D01555 - There is no analysis in John's letter today of SDS, POIMS,
D01556 - Com Metrics, though John states rigorous analysis is needed
D01557 - to understand KM. ref SDS 0 IO7G On 020608 John explained
D01558 - failure to analyse and endorse SDS, POIMS and Com Metrics is
D01559 - justified by his role as KM cluster sponsor. ref SDS 67 LC9O
D01560 - Below, John offers a sweeping conclusion endorsing Groove
D01561 - without analysis of evidence showing improved work product
D01562 - and results. ref SDS 0 Q53A
D01564 - [...below, John calls for putting people first,
D01565 - ref SDS 0 Q44J, but does not have time to align this
D01566 - objective with SDS using tools and methods he has
D01567 - available. ref SDS 0 335J
D01569 - ..
D01570 - Lack of analysis in John's letter concerning SDS, POIMS and
D01571 - Com Metrics aligns with failure to create a connected record
D01572 - showing alignment to original sources, per above, ref SDS 0
D01573 - HR9N Andy Grove explains strategic dissonnance where people
D01574 - advocate good management, but do not practice it, reviewed on
D01575 - 980307. Failure to perform work that people recognize is
D01576 - needed reflects limited time because email and other tools
D01577 - people have available do not make analysis fast and easy.
D01579 - ..
D01580 - Lack of analysis is a common in business causing continual
D01581 - problems that waste time and money. An example is the record
D01582 - on 010828 showing mechanics and managers at S&C Ford do not
D01583 - have enough time for analysis to save time and money with
D01584 - tools and skills they have available. ref SDS 54 UC5I On
D01585 - 001207 published report that too many people having too many
D01586 - problems causes productivity, earnings and stock prices to
D01587 - fall. ref SDS 48 V54M
D01589 - ..
D01590 - Lack of analysis and alignment in daily working information
D01591 - is a common failing in government, noted by Henry Kissinger
D01592 - on 940609, ref SDS 9 4238, and occurs too often in business,
D01593 - reported by Jack Park on 010916, ref SDS 56 UV4H, because
D01594 - people do not have time to think, reported on 970910.
D01595 - ref SDS 20 3479 Steps required for "analysis" explained on
D01596 - 001126, ref SDS 46 4E3X, are hard work using traditional
D01597 - information technology reported on 000307. ref SDS 33 5182
D01598 - Lack of analysis makes understanding spontaneous, cursory and
D01599 - often incorrect because the depth and rigor that John calls
D01600 - for today, per above, ref SDS 0 IO7G, is lacking. Incorrect
D01601 - understanding prevents timely follow up to get things done
D01602 - correctly, on time and within budget, noted on 890809. On
D01603 - 011003 Eric Armstrong reported these conditions paralyze
D01604 - productivity. ref SDS 61 EC5N
D01606 - ..
D01607 - On 010916 Eric Armstrong reported that SDS work product shows
D01608 - amazing ability to perform analysis. ref SDS 58 0001 On
D01609 - 010425 Morris Jones reported SDS is a utopia for analysis
D01610 - because everything is in the right place at the right time.
D01611 - ref SDS 52 EP7F
Organizational Memory Fear Accountability People Intimidated by Knowl
Accountability Fear Avoided People Get Used to Connected Environment
Organizational Memory Fear Accountability Brought by Knowledge KM Del
Overkill Organizational Memory Good Management Writing Everything Dow
KM Dilemma Balance Need for Comprehensive Record to Enable Rigorous A
Maloney, John Writing Everything Down Causes Fear Accountability Free
Accountability Overweening Record Keeping Prevents Creativity Brillia
Best Practices Intelligence Added to Information SDS Improves Alphabe
Writing on Computer Enhances Creativity Discovery Mistakes Using SDS
New Way Thinking Working Write to Discover What We Know Construct Kno
Avoid Writing Everything Down Capture Information Important to Improv
DI1401 - ..
DI1402 - Knowledge Management Dilemma Organizational Memory All or Nothing
DI1403 - Organizational Memory Captured that Improves Productivity and Earnings
DI1404 - Fear Accountability Stifles Creativity Knowledge Management Dilemma
DI1407 - John continues...
DI1409 - 5. "What seems most striking, however, is how all of this
DI1410 - enterprise management sits with the CEO who is worried about
DI1411 - accountability?" ref DRT 4 PO8G
DI1413 - John quotes the letter to Jack Park asking about social
DI1414 - resistance to good management keeping a diary in a weblog,
DI1415 - per above. ref SDS 0 NF7I
DI1417 - ..
DI1418 - John comments...
DI1420 - 6. There is a bit o' malarkey in this loaded question. For
DI1421 - example, isn't the CEO concerned about the ephemeral nature of
DI1422 - telephony? How about impromptu hall meetings and knowledge
DI1423 - creation at the golf course and yakatori bars? ref DRT 4 DP8K
DI1425 - ..
DI1426 - CEOs may be concerned about mistakes from stream-of-conscious
DI1427 - dialog in meetings, calls and email that make communication
DI1428 - the biggest risk in enterprise, as explained in POIMS,
DI1429 - ref OF 1 049O, but CEOs fear accountability more than they
DI1430 - fear loss caused by mistakes, and so feel that deniability to
DI1431 - cover up is faster and easier with telephone calls and
DI1432 - meetings than when people work intelligently by capturing
DI1433 - organizational memory, as explained at.....
DI1435 - ..
DI1436 - 1. History of SDS................... 000723, ref SDS 42 JM5L
DI1437 - 2. NWO....................................., ref OF 3 15TI
DI1438 - 3. POIMS..................................., ref OF 1 4079
DI1439 - 4. Policy to destroy intellectual
DI1440 - capital.......................... 991021, ref SDS 25 2695
DI1443 - ..
DI1444 - John continues...
DI1446 - 7. It is unreasonable and farcical to expect to record for time
DI1447 - immemorial every fleeting thought and passing notion in the
DI1448 - modern knowledge-based enterprise or organization. ref DRT 4
DI1449 - QP9G
DI1451 - ..
DI1452 - 8. In fact, the freedom from such overweening record keeping is
DI1453 - what often enables/spurs flashes of brilliance and innovation.
DI1454 - ref DRT 4 4Q9L
DI1456 - Freedom from oversight to be creative, like all binary
DI1457 - forces, must be balanced with accountability in order to
DI1458 - avoid license to over reach, as evidenced by the Enron case
DI1459 - where freedom from accountability led to creative financing
DI1460 - that collapsed an engine of productivity into bankruptcy and
DI1461 - corruption, reported on 020204. ref SDS 63 P49F
DI1463 - [...below, putting people first balances binary forces
DI1464 - of attribution for credit and accountability.
DI1465 - ref SDS 0 FP9J
DI1467 - ..
DI1468 - [On 020823 John does not dispute analysis today that
DI1469 - management must avoid KM dilemma of the slippery slope
DI1470 - where freedom to be creative becomes license to avoid
DI1471 - accountability. ref SDS 73 Q47L
DI1473 - ..
DI1474 - Creativity from expanding span of attention beyond the
DI1475 - limits of mental biology noted by Professor George Miller at
DI1476 - Harvard, reviewed on 990303, ref SDS 23 2838, is greatly
DI1477 - increased by penetrating into the microcosm of daily working
DI1478 - information to discover correlations, implications and
DI1479 - nuance that reveal causation which is otherwise overlooked
DI1480 - by cursory analysis. ref DIT 3 7B4H John's call for
DI1481 - rigorous analysis in his letter today, per above,
DI1482 - ref SDS 0 IO7G, supports creativity, which is enabled by the
DI1483 - SDS "intelligence" process of "thinking through writing,"
DI1484 - explained in POIMS, ref OF 1 3742, and by unique capability
DI1485 - to manage context with organic structures, explained on
DI1486 - 890523. ref SDS 2 SQ5L
DI1488 - [On 020823 John does not dispute analysis today that SDS
DI1489 - technology supports creativity. ref SDS 73 YJ5O
DI1491 - "Overweening" record keeping of every fleeting thought and
DI1492 - passing notion properly disparages "writing everything down
DI1493 - as unnecessary overkill," reported on 890324, ref SDS 1
DI1494 - LZ5F, and again on 950204. ref SDS 10 5932
DI1496 - ..
DI1497 - Overweening record keeping is avoided by not writing
DI1498 - everything down. ref DIT 3 PRSR Best practice using SDS
DI1499 - captures thoughts, notions and working information from
DI1500 - daily experience that is important to meet objectives,
DI1501 - requirements and commitments for increasing productivity,
DI1502 - earnings and stock prices, as explained in POIMS,
DI1503 - ref OF 1 20EH, and in the record on 890809, ref SDS 3 3S6H,
DI1504 - calling for tools and methods to capture important thoughs
DI1505 - and notions in organizational memory. ref SDS 3 9T32
DI1507 - ..
DI1508 - The natural binary tension (Knowledge Management dilemma)
DI1509 - about what to capture in the record shown by John's
DI1510 - perspective today is balanced by Max Blodgett's point on
DI1511 - 960924, delivered with equal exasperation that people need
DI1512 - to write some things down once in awhile to enable
DI1513 - deliberative analysis, rather than leave everything to
DI1514 - fleeting thoughts and passing notions because there is no
DI1515 - organizational memory. ref SDS 16 IJ5P
DI1517 - ..
DI1518 - The proposition that creativity, brilliance and innovation
DI1519 - are enabled by the darkness of ignorance and inaccuracy is
DI1520 - not supported by the record. On 991108 Havlock maintains
DI1521 - that alphabet technology launched civilization on a path of
DI1522 - growth by enabling people to capture and analyse history
DI1523 - accurately. ref SDS 26 5628
Fantastic Social Contacts Work Product of KM
Talking about KM is KM Work Product
Dialog Talking Creates Fantastic Social Networks that Substitute for
ES0601 - ..
ES0602 - Fantastic Social Interaction Trust Networks Unfettered Interaction
ES0605 - John continues...
ES0607 - 9. Besides, a lot of what's required to be effective and innovative
ES0608 - today revolves around intimate social interaction, building deep
ES0609 - trust networks, high emotional awareness and unfettered
ES0610 - interactions. ref DRT 4 1R4F
ES0612 - On 010114 John explained Knowledge Management is just
ES0613 - talking about KM to create fantastic social networking.
ES0614 - ref SDS 50 EK3I
ES0616 - ..
ES0617 - Intimate social interaction, deep trust, high emotional
ES0618 - awareness are very important, as explained in POIMS,
ES0619 - ref OF 1 5106, and have been for several millennia, shown by
ES0620 - Plato's commentary on Phaedrus, when the merits of dialog
ES0621 - and literacy were hotly debated, as reported on 991209.
ES0622 - ref SDS 27 0877
ES0624 - ..
ES0625 - John continues...
ES0627 - 10. Misuse, overuse and plain abuse of electric media for
ES0628 - organizational memory has shown over and over to be
ES0629 - counter-productive in many non-deterministic scenarios requiring
ES0630 - highest-order abstraction, cognition, trust and judgement.
ES0631 - ref DRT 4 TR4K
ES0633 - Misuse, overuse and abuse of anything should be discouraged.
ES0634 - John's point can be strengthened by providing examples of
ES0635 - abuse contrasted with appropriate use of technology for
ES0636 - organizational memory for guidance on where to draw the
ES0637 - line, as discussed above, citing binary forces. ref SDS 0
ES0638 - TR4M
ES0640 - ..
ES0641 - USACE reported favorable results with the level of reporting
ES0642 - in SDS records. ref DRP 2 0001
ES0644 - ..
ES0645 - Doug Engelbart commented favorably on 001027. ref SDS 44
ES0646 - XV6F
ES0648 - ..
ES0649 - John continues...
ES0651 - 11. Quite simply, that's why it is a crime in many states to record
ES0652 - interactions w/o permission. Often, people just don't share and
ES0653 - create as well when they are being recorded. ref DRT 4 GS5G
ES0655 - People with accurate information that is aligned with
ES0656 - objectives, requirements and commitments have no objection
ES0657 - to collaborating. People with inaccurate information that
ES0658 - is not aligned with objectives, requirements and commitments
ES0659 - are reluctant to share information because exposure brings
ES0660 - accountability, discussed below. ref SDS 0 EX84
ES0662 - [On 021129 Gary submitted research showing people
ES0663 - resist sharing information. ref SDS 77 S15I
ES0665 - ..
ES0666 - 12. This rather specious concern has be raised before, but it is
ES0667 - almost always a red herring. ref DRT 4 FT5L
ES0669 - Some people perform better when they believe a record of
ES0670 - organizational memory will be available to help them listen
ES0671 - by understanding and following up to get things done
ES0672 - correctly, on time and within budget. An example is the
ES0673 - report on 890809 that executives feel productivity improves
ES0674 - when people listen. ref SDS 4 CJ9J
ES0676 - ..
ES0677 - Even people who initially complain later change their mind
ES0678 - after gaining experience working intelligently, as reported
ES0679 - on 970107. ref SDS 17 4953
ES0681 - ..
ES0682 - John continues...
ES0684 - 13. However, having said that, there is a KM paradox that states in
ES0685 - order for information to be useful, it needs to be group or
ES0686 - department-wide, while in order for information to be valuable,
ES0687 - it needs to be enterprise-wide. ref DRT 4 YT6F
ES0689 - ..
ES0690 - 14. For the most part, this paradox remains unresolved. ref DRT 4
ES0691 - 9U6L
ES0693 - On 970110 example of SDS record useful to enterprise.
ES0694 - ref SDS 18 2487
ES0696 - On 971007 USACE reported that SDS improves management across
ES0697 - the enterprise with an ROI of 10:1. ref DRP 2 0001
People Process Time SDS Places People First to Design Knowledge Manag
Attribution Credit Recognition Accounting Pattern Language for Contex
Accountability Credit Intelligence Traceability Aligning Communicatio
Accountability Credit Good Management Links Accuracy Audit Trail Obje
EX0701 - ..
EX0702 - Credit Accountability Powerful Binary Forces Help People
EX0703 - SDS Records Help Personal Organizational Memory of People
EX0704 - Leadership and Technology Partnership Enabled by Culture of Knowledge
EX0705 - People Process Time Key Ingredients of Good Management Enabled by SDS
EX0708 - John continues...
EX0710 - 15. Finally, many KM practices give scant credit and responsibility
EX0711 - to the people involved. In fact, they are perceived as a rather
EX0712 - inferior biological exponent of the information system or
EX0713 - technology. ref DRT 4 LU6O
EX0715 - ..
EX0716 - 16. The technology-centric approach is backward, common and
EX0717 - insidious. Human information behavior is not unlike most other
EX0718 - universal human behaviors and are best described by well-worn
EX0719 - and empirical tenants of economics, enlighten self-interest,
EX0720 - social network analysis and cultural anthropology. ref DRT 4
EX0721 - 9W3J
EX0723 - ..
EX0724 - Letter to John commends support for helping to forge better
EX0725 - partnership between leadership and technology, ref DIT 3
EX0726 - PPXY, called out in POIMS, ref OF 1 NB9O, shown by planning
EX0727 - for PMI conference at Asilomar on 960307, ref SDS 13 4492,
EX0728 - based on requirements evident in the record on....
EX0730 - Good management overkill....... 890324, ref SDS 1 LZ5F
EX0731 - Executives need better
EX0732 - listeners...................... 890809, ref SDS 4 CJ9J
EX0733 - Leaders need managers to tell
EX0734 - the truth; managers need leaders
EX0735 - who listen to the truth........ 950412, ref SDS 11 4543
EX0736 - Leaders at war with technology
EX0737 - need partnership............... 960311, ref SDS 14 G635
EX0739 - ..
EX0740 - [On 020823 John does not dispute that SDS enables a
EX0741 - better partnership between leadership and technology.
EX0742 - ref SDS 73 Q44J
EX0744 - ..
EX0745 - On 020610 John complained there is no succinct explanation
EX0746 - of SDS. ref SDS 68 N16F POIMS describes technology support
EX0747 - for people, process and time, ref OF 1 015M, placing people
EX0748 - first in the SDS design to augment human intelligence by
EX0749 - lifting capacity to think, remember and communicate.
EX0750 - ref OF 1 6528 and ref OF 1 3742
EX0752 - ..
EX0753 - On 001130 Jack Park explained SDS, ref DIT 3 3L4I, has the
EX0754 - right structure for KM, and the right interface to make the
EX0755 - structure of knowledge useful to people. ref SDS 47 H17O
EX0757 - [On 020823 John does not dispute that POIMS provides a
EX0758 - succinct explanation that SDS places people first by
EX0759 - lifting capacity to think, remember and communicate.
EX0760 - ref SDS 73 T44M
EX0762 - ..
EX0763 - Apart from explanations in POIMS and endorsements, the
EX0764 - letter to John patched together in a few minutes shows clear
EX0765 - and convincing evidence that SDS enables drawing relevant
EX0766 - context from an experiential record over a broader period of
EX0767 - time than people can accomplish with other methods.
EX0768 - ref DIT 3 WW5H For example, on 010916 Eric Armstrong noted
EX0769 - correspondence prepared using SDS demonstrates "amazing"
EX0770 - memory, ref SDS 58 PG6J, which he says is not possible by
EX0771 - other means. ref SDS 59 KA6H Research on 900319 says memory
EX0772 - is the driving force of human reasoning. ref SDS 5 1323 SDS
EX0773 - support for personal and organizational memory shows strong
EX0774 - emphasis placing people first.
EX0776 - [On 020823 John's complaint that SDS work product is
EX0777 - overbearing shows analysis is fast and easy using SDS.
EX0778 - ref SDS 73 PX5N
EX0780 - ..
EX0781 - NWO says leadership is the most important ingredient for
EX0782 - advancing civilization by deploying better technology.
EX0783 - ref OF 3 4305 Leadership is generally considered a "people"
EX0784 - skill.
EX0786 - ..
EX0787 - Communication Manager is new professional work role for a
EX0788 - new way of thinking and working. SDS places "people" in a
EX0789 - prominent position for implementation, explained in NWO.
EX0790 - ref OF 3 6369 USACE reported that the Com Manager mentors
EX0791 - and supports people, ref DRP 1 2814, in using good
EX0792 - management practices that get things correctly, on time and
EX0793 - within budget, also reported by USACE. ref DRP 2 0001
EX0795 - [On 020823 John does not dispute that SDS enables a new
EX0796 - work role that puts people first through support and
EX0797 - mentoring. ref SDS 73 PX5N
EX0799 - ..
EX0800 - SDS support for human memory and reasoning has wide impact
EX0801 - on most work practices and professional disciplines,
EX0802 - ref DIT 3 K86K, as shown in POIMS. ref OF 1 2688
EX0804 - ..
EX0805 - Commend John's idea to put people first shown by the SDS
EX0806 - design to help people satisfy needs and accomplish desires,
EX0807 - goals and objectives through better use of ideas, energy,
EX0808 - experience, skills, intentions, commitments and performance.
EX0809 - ref DIT 3 7B5N
EX0811 - ..
EX0812 - "Credit" is a powerful idea overlaying every aspect of
EX0813 - humanity through community. In the binary structure that
EX0814 - dominates existence, credit is earned and owed for
EX0815 - achievement, and often for just hanging in there until the
EX0816 - wheels of fortune turn sufficiently for people to accomplish
EX0817 - a breakthrough which would not have been possible, but for
EX0818 - the determination of those who stayed the course working the
EX0819 - ground without reward that provided a fertile soil for new
EX0820 - ideas to eventually emerge and grow during a future watch
EX0821 - many generations removed. ref DIT 3 S16J
EX0823 - ..
EX0824 - So, a record of organizational memory ensures fair, accurate
EX0825 - and timely credit, ref DIT 3 9L3I, as recommended by Jim
EX0826 - Spohrer at IBM during a presentation to Doug Engelbart's
EX0827 - colloquium at Stanford, as reported on 000227, ref SDS 32
EX0828 - 0987, which John commended on 991221 as a good source to
EX0829 - collaborate on applying SDS. ref SDS 29 0001
EX0831 - [On 020823 John does not dispute management
EX0832 - responsibility for using organizatgional memory to fairly
EX0833 - attribute credit and accountability. ref SDS 73 IX6H
EX0835 - ..
EX0836 - Placing people first, we should not step too briskly past
EX0837 - the requirement to balance award of "credit" for achievement
EX0838 - with the correlary binary force of accountability for error.
EX0839 - ref DIT 3 PRPX Organizational memory for attribution of
EX0840 - entitlement to credit equally allocates accountability, as
EX0841 - the driving force of management, reviewed on 970829.
EX0842 - ref SDS 19 6666
EX0844 - ..
EX0845 - Failure to recognize alignment between John's ideas about KM
EX0846 - and SDS aligns with failure to analyse SDS, POIMS and NWO,
EX0847 - ref SDS 0 NL9O, despite John's clear expression on the
EX0848 - importance of analysis, ref SDS 0 IO7G, and so indicates
EX0849 - there is not enough time for analysis using tools and
EX0850 - methods John has available, as reported by Eric Armstrong on
EX0851 - 011003. ref SDS 61, ref SDS 61 EC5N
EX0853 - [On 020823 John does not dispute that failure to provide
EX0854 - analysis by people who advocate analysis shows that
EX0855 - people do not have enough time for analysis using tools
EX0856 - they have available. ref SDS 73 335J
Groove Augments Human Intelligence and Collective IQ Sweeping Endorse
Maloney, John Endorses Grove without Any Analysis Despite Prior Conte
Intermodal Collaboration and Social Tooling Groove Augments Human Int
Groove Augments Human Intelligence and Collective IQ Sweeping Endorse
Eyewash Inflated Claims Ignores Evidence and Analysis
F30801 - ..
F30802 - Groove Augments Intelligence, Collective IQ Eyewash without Analysis
F30805 - John continues...
F30807 - 17. The genius of Groove Networks is in putting social networks
F30808 - ahead of technology. It is that simple. Their intermodal
F30809 - collaboration and social tooling achieves the breakthrough to
F30810 - truly augment human intelligence and boost Collective IQ
F30811 - overall. Today, nothing else comes close. ref DRT 4 UW4G
F30813 - ..
F30814 - None of the product information and published reviews for
F30815 - Groove referenced by John today mention "intermodal
F30816 - collaboration" and "social tooling," per above. ref SDS 0
F30817 - H1WX There is nothing on the Internet about Groove and
F30818 - intermodal collaboration, etc. A link to a source that
F30819 - associates Groove with this description would be helpful.
F30821 - [On 020823 John describes intermodal collaboration
F30822 - transceiver, again without an explanation of the source,
F30823 - and says this will solve onerous constraints of email.
F30824 - ref SDS 73 Q51C
F30826 - ..
F30827 - [On 040625 John strongly endorses Sharepoint, ref SDS 84
F30828 - R25Y, and Microsoft Sharepoint was merged with Groove in
F30829 - 2003. ref SDS 84 GG6F
F30831 - ..
F30832 - [On 060211 Microsoft "dashboard" standard to integrate
F30833 - and navigate mutliple tasks adopted by Iris open source
F30834 - technology developed by SRI CALO project sponsored by
F30835 - DARPA reported by Jack Park. ref SDS 87 JP7I
F30837 - ..
F30838 - "Social tooling" sounds a little ominous like social
F30839 - engineering and re-education, but likely refers to John's
F30840 - point to put people first, ref SDS 0 Q44J, for intimate
F30841 - social interaction that builds deep trust that helps make
F30842 - everybody more effective. ref SDS 0 E49H
F30844 - ..
F30845 - Where is "intelligence" defined and what work product has
F30846 - John seen that shows Groove augments this capability as so
F30847 - defined, requested in the letter earlier today, per above.
F30848 - ref SDS 0 VS6O and ref SDS 0 UQ4J POIMS defines
F30849 - "intelligence" as organization, analysis, alignment, summary
F30850 - and feedback, ref OF 1 0367, which is implemented by SDS.
F30851 - The proposition of putting social networks ahead of
F30852 - technology is redundant. Technology by definition is created
F30853 - by people to serve the interests of people.
F30855 - ..
F30856 - How are sweeping conclusions endorsing Groove justified
F30857 - without any analysis, contrary to John's third para that
F30858 - says understanding KM requires rigorous analysis?
F30859 - ref SDS 0 IO7G
F30861 - [On 020823 failure to explain intelligence and provide
F30862 - work product for Groove shows that endorsement of Groove
F30863 - is not supported by the record. ref SDS 73 Q51C
F30865 - ..
F30866 - What analysis justifies sweeping favorable comments on
F30867 - Groove, that overcomes limitations John describes for other
F30868 - technologies, per above. ref SDS 0 4R6K and ref SDS 0 Q50E
F30870 - ..
F30871 - How was John able to find the time to understand Groove and
F30872 - comment favorably, ref DIT 3 3L4I, when he reported on
F30873 - 020608 that his job as sponsor of a KM Cluster prevented
F30874 - reviewing SDS, POIMS and Com Metrics, ref SDS 67 LC9O,
F30875 - despite Jack Park's report on 001130 that SDS has the right
F30876 - structure for representing knowledge and the interface that
F30877 - makes the structure useful to people? ref SDS 47 1O4L
F30879 - ..
F30880 - Research on 900319 shows human memory is a core driving
F30881 - force of human reasoning. Alphabet technology improves
F30882 - human reasoning by improving human memory, because people
F30883 - can write down information and use this work product later
F30884 - for accurate memory of prior events. This is evident in
F30885 - books, articles, letters and reports, which is the engine of
F30886 - civilization. How does Groove improve the engine of
F30887 - civilization by improving human memory that drives human
F30888 - intelligence?
F30890 - ..
F30891 - John continues...
F30893 - 18. Groove is a major achievement, a state change really, in the
F30894 - domain of electronic human interaction, collaboration and
F30895 - Collective IQ. It is a profound, fundamental advance.
F30896 - ref DRT 4 3X4M
F30898 - Under John's call for "rigorous analysis" to understand KM,
F30899 - need example of work product and explanation of what this
F30900 - work product advances, as requested in the earlier letter
F30901 - today, ref DIT 3 WN6K, per above. ref SDS 0 UQ4J John's
F30902 - letter today has no evidence and no analysis indicating
F30903 - either he is not using Groove, or Groove does not provide
F30904 - the support claimed. ref SDS 0 UPGC and ref SDS 0 H28F
F30906 - [On 020823 John says Groove solves onerous constraints of
F30907 - email, ref SDS 73 WZUS, which are cited above in this
F30908 - record. ref SDS 0 HW8H John further recommends greater
F30909 - use of email. ref SDS 73 NV4M
F30911 - ..
F30912 - The record on 010425 is an example of favorable comments by
F30913 - Morris Jones about SDS based on examination of SDS work
F30914 - product in relation to reviewing the Typical Day Scenario
F30915 - for using SDS. ref SDS 52 EP7F Earlier on 950204 Morris
F30916 - described SDS work product as "overkill" that is not needed
F30917 - for effective management, ref SDS 10 5932, but Morris seems
F30918 - convinced that SDS work product is unique, as reported on
F30919 - 010924, ref SDS 60 XT5F, based on experience with SDS work
F30920 - product over the past 20 years. ref DIT 3 WN6K
F30922 - ..
F30923 - Is John's letter today an example Groove work product the
F30924 - way that Rod's letter demonstrates SDS work product citing
F30925 - collateral sources, ref DIT 3 F85F, explained in POIMS.
F30926 - ref OF 1 1107 Failure to offer examples of work product
F30927 - requested above, ref SDS 0 R15J, leaves John's work as the
F30928 - only example of benefits using Groove.
F30930 - [On 020823 John refused to submit examples of Groove
F30931 - work product that support sweeping conclusions endorsing
F30932 - Groove. ref SDS 73 Q51C
F30934 - ..
F30935 - Letter to John today cites his caution on 020610 against
F30936 - exaggerated claims, ref DIT 3 PQPV, which he criticizes as
F30937 - "eyewash," ref SDS 68 FQ6J, showing cultural bias from the
F30938 - time of Plato that discounts favorable reviews by the
F30939 - inventor, recounted in commentary on Phaedrus, reviewed on
F30940 - 991209. ref SDS 27 3416 Under this standard, what evidence
F30941 - and analysis supports the endorsement of Groove? ref DIT 3
F30942 - PQPV How does this compare with the agenda received on
F30943 - 020703 for the KM Cluster conference on 020729 that planned
F30944 - to present effective KM products and methods? ref SDS 69
F30945 - VN6G
Groove Implements Vision OHS/DKR Doug Engelbart's Ideas Advanced by G
Maloney, John Groove Supports Vision of OHS/DKR Better than Other Met
Groove Implements Vision OHS/DKR Doug Engelbart's Ideas Advanced by G
FB0601 - ..
FB0602 - OHS/DKR Vision Represented by Groove
FB0605 - John concludes...
FB0607 - 19. If Groove sounds like OHS/DKR, it is because it represents the
FB0608 - elemental qualities of this vision far better than any thing
FB0609 - that has come before it, so far ahead to almost defy comparison.
FB0610 - ref DRT 4 EX5H
FB0612 - This statement requires analysis showing alignment with
FB0613 - objectives for OHS/DKR, per John's point 3, above.
FB0614 - ref SDS 0 IO7G
FB0616 - ..
FB0617 - Where is analysis identifying the "vision" of OHS/DKR?
FB0619 - [On 020823 John offers no analysis showing Groove
FB0620 - supports the OHS/DKR. ref SDS 73 Q52F
FB0622 - ..
FB0623 - On 000504 the OHS/DKR team reported on pilot testing for
FB0624 - identifying tools that support OHS/DKR, ref SDS 39 5922,
FB0625 - which aligns with Doug Engelbart's recommendations reviewed
FB0626 - earlier on 991222. ref SDS 30 5402 Where is the record of
FB0627 - pilot testing Groove that shows alignment with vision of
FB0628 - OHS/DKR?
FB0630 - ..
FB0631 - On 991222 John suggested contacting Doug Engelbart about a
FB0632 - colloquium at Stanford. Review of the record on 991222
FB0633 - shows considerable analysis of work resulting from John's
FB0634 - suggestion. For example, discussion with Doug and review of
FB0635 - his Bootstrap website shows a vision for a "whole new way of
FB0636 - thinking..." ref SDS 30 3696
FB0638 - ..
FB0639 - This record is an example of work product using a new way of
FB0640 - working explained in POIMS and implemented by eight (8)
FB0641 - steps in the record on 001219 for improving human memory and
FB0642 - understanding. ref SDS 49 FO5M
FB0644 - ..
FB0645 - How does Groove compare on this element of Doug's vision for
FB0646 - the OHS/DKR?
FB0648 - ..
FB0649 - Review of Doug's writings, which he requested on 991222,
FB0650 - show he calls for technology that links to specific parts of
FB0651 - the record, demonstrated by this link. ref SDS 30 1Z61
FB0653 - ..
FB0654 - How does Groove compare on this element of Doug's vision for
FB0655 - the OHS/DKR?
FB0657 - [On 020823 John offers no analysis showing Groove
FB0658 - supports the OHS/DKR. ref SDS 73 Q52F
FB0660 - ..
FB0661 - On 000327 Doug referred people working on the OHS/DKR to a
FB0662 - paper he wrote in 1972 that explains his vision for
FB0663 - knowledge work that calls for handling a greater share of
FB0664 - daily working information from calls, meetings, contracts,
FB0665 - correspondence, etc. ref SDS 35 3971
FB0667 - ..
FB0668 - Is there work product showing that anyone is using Groove
FB0669 - for carrying out any part of the OHS/DKR vision? Does
FB0670 - John's letter today show the benefits of Groove? ref DIT 3
FB0671 - F85F
FB0673 - [On 020823 John says Groove solves onerous constraints of
FB0674 - email, ref SDS 73 WZUS, which are cited above in this
FB0675 - record. ref SDS 0 HW8H John further recommends greater
FB0676 - use of email. ref SDS 73 NV4M