CONTACTS 

SUBJECTS
SDS Marketing, Sales Contacts
Notes, Lotus & IBM, 910625
Integrate Time and Information to Create Knowledge Not Supported by L
Executives Managers Not Supported by LN Integrate Time and Informatio
Replication Conforms Remove PCs and Data Bases Keeping All Files in S

0607 -    ..
0608 - Summary/Objective
0609 -
060901 - Followed up work at ref SDS 7 0000.
060902 -
060903 - Received documentation transmitted via ref DRT 1 0001 explaining LN.
060904 -
060905 - Made contact to evaluate an LN installation.
060906 -
060907 - Received call from Marge and discussed SDS and POIMS.  She will call
060908 - back with names of local installations. ref SDS 0 0770  Sent a note of
060909 - thanks to Marge for explaining LN capabilities. ref DIT 1 0000
060910 -
060911 - Sent Lotus Development request to upgrade LN to apply POIMS,
060912 - ref DIT 2 0000.
060913 -
060914 -
060915 -  ..
0610 -
0611 -
0612 - Lotus Notes Documentation
0613 -
061301 - Collaboration Working Intelligently Not Supported by Lotus Notes
061302 - Integrate Time and Information to Improve Management Not Supported
061303 -
061304 - The document entitled, Lotus Notes,
061305 -
061306 -
061307 -             A System for Managing Organizational Knowledge
061308 -
061309 -
061310 - ....ref OF 6 0001, indicates LN has not recognized the critical aspect
061311 - of "knowledge," as a...
061312 -
061313 -
061314 -                connected array of time and information
061315 -
061316 -  ..
061317 - Failure to integrate time and information creates a fundamental
061318 - disconnect between LN and the process of "management" that requires
061319 - connections to maintain alignment for accurate understandings that are
061320 - needed for collaboration. (see comments by Lotus Notes marketing
061321 - representative, ref SDS 0 0770)
061322 -
061323 -     [On 950721 management standards require traceability to create an
061324 -     audit trail showing alignment with original sources. ref SDS 15
061325 -     1740
061326 -
061327 -  ..
061328 - Lack of support for organic structure to manage context further limits
061329 - LN's usefulness to the management process, at all times concerned
061330 - about organizational memory in relation to objectives requirements and
061331 - commitments.  Inability to accomplish automatic linking, citations and
061332 - manage changes to citations, are also debilitating to the management
061333 - process.
061334 -
061335 -  ..
061336 - These conditions mean LN cannot be used by executives to perform their
061337 - work of thinking, planning, organizing and making decisions, i.e. they
061338 - cannot use it to perform their job of "managing" (see example of
061339 - managers using LN twice a week, ref SDS 11 0550, and on "usage" as
061340 - barometer of making money at ref SDS 8 3333).
061341 -
061342 -      [On 940714 IBM executive reports problems using LN. ref SDS 10
061343 -      4885]
061344 -
061345 -      [On 951011 IBM manager uses LN about 5% of time. ref SDS 16 1511]
061346 -
061347 -      [See question at PMI conference on people using LN, ref SDS 12
061348 -      4444; later example of failed use, ref SDS 14 5996.]
061349 -
061350 -  ..
061351 - The Lotus Notes Overview," ref OF 4 0001 and ref OF 5 HX7H, show that
061352 - LN has many excellent features....
061353 -
061354 -      ..
061355 -     Replication Supports Sharing Groupware Collaboration
061356 -
061357 -     Lotus Notes supports a "replication" process that breaks the
061358 -     boundaries of time and distance to help networked groups of people
061359 -     access, track, share and organize information, even if they are
061360 -     only occasionally connected to a network. In Notes, information is
061361 -     distributed via "replication," which offers unique capabilities to
061362 -     the remote server and to mobile users. ref OF 4 RM5J
061363 -
061364 -        [On 020822 Groove software seems to keep computers in sync.
061365 -        ref SDS 18 9L9J
061366 -
061367 -     Replication can be performed selectively by entering a
061368 -     specification, it can occur in the background, and provides error
061369 -     reporting. ref OF 4 JM3G
061370 -
061371 -      ..
061372 -     Document Management
061373 -
061374 -     Lotus Notes provides strong information management support for
061375 -     documents. ref OF 4 PRPV
061376 -
061377 -
061378 -  ..
061379 - Pilot Test Program to Introduce New Way of Working
061380 -
061381 - Lotus recommends introducing Lotus Notes through a program of pilot
061382 - testing. so that an organization can observe the benefits of
061383 - technology that helps manage information.  Lotus recommends the pilot
061384 - should be at a functional level like customer service, sales or
061385 - account management. ref OF 5 W96J
061386 -
061387 -  ..
061388 - Developing, using and selling Lotus Notes gives Lotus Development the
061389 - experience needed to take the next step explained in POIMS that
061390 - converts information in Lotus Notes into knowledge.
061391 -
061392 -  ..
061393 - The phone number to call about helping Lotus Development is on page
061394 - 30. in ref OF 5 RB5J
061395 -
061396 -                         800 346 1305
061397 -
061398 -     I called this number and talked to Paul.  Asked for information
061399 -     on:
061400 -
061401 -          1.  Working with Lotus to incorporate POIMS capabilities.
061402 -
061403 -          2.  References to observe LN in operation.
061404 -
061405 -      ..
061406 -     Paul gave me two numbers, shown below.
061407 -
061408 -
061409 -  ..
0615 -
0616 -
0617 - 1138 called Lotus Developer Relations       800 338 7357
0618 -
061801 - Left message of my interest in working with Lotus to incorporate POIMS
061802 - capability.
061803 -
061804 -
061805 -
061806 -  ..
0619 -
0620 -
0621 - 1325 Bhupen Desai called back
0622 -
062201 - He suggests I submit a description of the idea to:
062202 -
062203 -              Steve Hochschild
062204 -              Director
062205 -              Developer Relations Group
062206 -              1 Rogers Street
062207 -              Cambridge, MA  02142
062208 -
062209 -
062210 -   Submitted ref DIT 2 line 30, including this record and the paper on
062211 -   POIMS, ref OF 2 line 11.
062212 -
062213 -
062214 -
062215 -  ..
0623 -
0624 -
0625 - 1210 called Lotus SF Field Office        415 421 7013
0626 -
062601 - Receptionist transferred me to Steve.  He said he is not the correct
062602 - person for LN, he handles CC Mail.  He said Robin Nelson is the only
062603 - person in their office who supports LN.  I asked if Robin has an
062604 - assistant or a supervisor.  Steve said Robin's supervisor is out of
062605 - the office.
062606 -         ..
062607 -         They are considering hiring someone for a new position
062608 -         to be a technical engineer.  That has not yet occurred.
062609 -
062610 - Steve transferred me to Robin's voice mail.
062611 -
062612 -
062613 -
062614 -  ..
0627 -
0628 -
0629 - 1218 called Robin Nelson              415 335 8611
0630 -
063001 - Left message for Robin to call back for references where I can
063002 - observe LN.
063003 -
063004 -
063005 -  ..
0631 -
0632 -
0633 - 1433 Robin called back
0634 -
063401 - She is an account rep for Lotus Products.  She handles Lotus Notes.
063402 - Robin said end users are reluctant to permit observations of their
063403 - applications, because they cost a lot of money to create, and often
063404 - are viewed as comprising a competitive advantage.
063405 -
063406 - She suggests calling the following Premium Notes Business Partners,
063407 - who create applications:
063408 -
063409 -     International Micronet Services           399 1111
063410 -
063411 -     Wordlink                                  392 5465
063412 -
063413 -
063414 - I mentioned receiving information this morning from IBM.  Robin said
063415 - IBM is another Lotus Business Partner.  She asked if I am taking down
063416 - everything she says.  I explained that I only enter the information
063417 - that seems like it might be helpful to accomplish the objective of the
063418 - task.
063419 - ..
063420 - Robin said she had another call waiting, and so could not talk
063421 - further.
063422 -
063423 -
063424 -
063425 -  ..
0635 -
0636 -
0637 - 1456 called International Micronet Services           399 1111
0638 -
063801 - Talked to Rose.  She said they create LN apps.  They are located at:
063802 -
063803 -                     111 Pine Street   94111
063804 -
063805 - Rose transferred me to Theresa.
063806 -
063807 -  ..
063808 - I explained the objective of developing POIMS capability within LN.
063809 - After considerable discussion, Theresa suggested I take a course
063810 - offered by IMS on LN Basic Concepts. It costs $300 or so.  I explained
063811 - my concern that this might be a lengthy solution.
063812 -
063813 -  ..
063814 - At that point another person came on the line, and introduced himself
063815 - as, Jeff, and said he is a senior engineer of some kind.  He said we
063816 - can set up a single data base, and do object linking and embedding. He
063817 - said we would need some way to retrieve those documents.  I asked for
063818 - clarification on integrating this capability with time, contacts and
063819 - organizational objectives. Theresa said this would require a meeting,
063820 - and that IMS is booked for the next several months.  After further
063821 - discussion, Jeff offered to meet next week to consider our objectives,
063822 - and give an opinion about accomplishing POIMS capability with LN.  He
063823 - asked me to talk to his secretary, Stella, to set a specific date and
063824 - time.
063825 -
063826 -
063827 -  ..
0639 -
0640 -
0641 - 1528 Theresa transferred me to Stella's voice mail
0642 -
064201 - Left message to call to set a meeting next week to talk to Jeff.
064202 -
064203 -
064204 -  ..
0643 -
0644 -
0645 - 1529 Stella called back
0646 -
064601 -
064602 -
064603 -  ..
0647 -
0648 -
0649 - 1231 Received call from Marge at IBM
0650 -
065001 - Marge called with more information to supplement our discussion on
065002 - 940511. ref SDS 7 0840  I thanked her for sending information on LN.
065003 -
065004 - Marge asked about my initial review.
065005 -
065006 - I read analysis above under the heading "Documentation," ref SDS 0
065007 - 2171, and explained the call to Robin. ref SDS 0 YE6F
065008 -
065009 - Marge said she has a call in to David Hock, who handles LN for IBM in
065010 - SF.  She will call me when she hears from David.
065011 -
065012 -     [Follow up failed, but on 940711 discussed voice data entry with
065013 -     David at ref SDS 9 0688]
065014 -
065015 -
065016 -  ..
065017 - Lotus Notes Lacks SDS capability to Connect Informtion with Time
065018 -
065019 - Marge said that connecting, organizing and integrating information
065020 - with time, objectives, documents and people for creating chronologies
065021 - of cause and effect based on context is beyond the capability of Lotus
065022 - Notes.  She feels these are "project management" features which LN
065023 - does not have at this time.  I asked about using organic structures to
065024 - manage context?  Marge said the Lotus Development product programming
065025 - group would have to modify the Lotus Notes program in order to
065026 - accomplish these features.
065027 -
065028 -      [On 951011 IBM exec using LN for two years reported it is not
065029 -      effective for improving management. ref SDS 16 1511
065030 -
065031 -      [On 951011 LN does not improve productivity. ref SDS 16 7366
065032 -
065033 -      [On 001130 IBM gave trying to get LN to support Knowledge
065034 -      Management. ref SDS 17 F26K
065035 -
065036 -  ..
065037 - I asked if she could facilitate such contact to evaluate the prospects
065038 - of integrating SDS and LN.
065039 -
065040 -  ..
065041 - She said the call I have already placed is all that she could do.
065042 -
065043 - I asked about purchasing LN from Marge.
065044 -
065045 -  ..
065046 - She said she cannot sell it to me.  Her only job is to explain LN,
065047 - provide literature, and then train end users and support particular
065048 - installations.
065049 -
065050 - I expressed appreciation for the effort she has made, and asked if
065051 - there is some way she can receive credit in the event a sale results
065052 - from this activity.
065053 -
065054 - Marge offered thanks for this concern, and said her job does not
065055 - involve sales, and so there nothing that can be done on this point.
065056 -
065057 -  ..
065058 - Sent Marge a thank you note, ref DIT 2 line 30, at:
065059 -
065060 -               Marge Dodge
065061 -               Advisory Marketing Representative
065062 -               US Marketing & Service
065063 -               International Business Machines Corporation
065064 -               2929 N. Central Avenue
065065 -               Phoenix, AZ  85012
065066 -               602 217 2092 fax 602 217 2181
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