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1...Since, Eric has been the master architect of this issue,
CONTACTS
0201 - Dynamic Alternatives O-00000793 0101
020101 - Mr. Garold L. Johnson
SUBJECTS
Gary Working on SRS Based on POIMS and NWO
POIMS and NWO Provide Objectives to Present First Order SRS
SRS Requirements Exploration for SDS Initial Submission by Gary
POIMS and NWO Provide Objectives to Present First Order SRS
Additional Publications Proposed for Review
Keynote Program Used for Preparing SRS on SDS
Requirements Objectives
SDS Work Product Applied by Others Using Conventional Technology
Work Product Like SDS Takes a Long Time to Create Using Conventional
Format for Work Product to Apply SDS Without Using SDS
3412 -
3412 - ..
3413 - Summary/Objective
3414 -
341401 - Follow up ref SDS A7 0000, ref SDS A6 0000.
341402 -
341403 - Gary submits work product from an experiment to use conventional
341404 - technologies for documents to apply SDS links. ref SDS 0 K47N This
341405 - may overcome objections that SDS has too many links. ref SDS 0 5K5O
341406 - Gary says replicating SDS work product is not easy, but having a way
341407 - to use the SDS Knowledge Repository for showing work is aligned with
341408 - objectives requirements and commitements, yet continuing to use
341409 - traditional documents, rather than deal with all of the links in SDS
341410 - that accomplish alignment, might encourage broader interest in SDS for
341411 - creating a DKR. ref SDS 0 01GW This is similar to the 3-layer DKR
341412 - architecture that Jack Park proposed for the OHS/DKR, ref SDS 0 YR6F,
341413 - and supports Judicious Review developed to help people avoid getting
341414 - overburdened following links. ref SDS 0 Y56J Would be helpful for
341415 - Eric Armstrong to comment on this solution, since he has previously
341416 - commented on reducing the number of links. ref SDS 0 RU8F
341418 - ..
341419 - Submitted ref DIT 1 0001 linked to this record and thanking Gary for
341420 - initiative searching for deployment modalities. ref SDS 0 W45N Cite
341421 - discussion with Morris today, reported in this record, explaining idea
341422 - of marketing "solutions" comprised of the SDS program that enables the
341423 - service of Com Metrics. ref SDS 0 H69Y This solution solves the
341424 - growing problem that communication is the biggest risk in enterprise
341425 - because people do not have enough time to think. ref SDS 0 575L Also
341426 - note Morris' report today that Intel pays salesmen to empower working
341427 - intelligently by entering the record of sales transactions into a
341428 - Lotus Notes data base. Com Managers can migrate empowerment to other
341429 - departments so everybody can work intelligently. ref SDS 0 IZ8J
341430 -
341431 -
341432 -
341433 -
341435 - ..
3415 -
3416 -
3417 - Progress
3418 -
341801 - SDS Work Product Unique Can be Applied Using Conventional IT Methods
341802 - Conventional IT Methods Take a Long Time to Produce SDS Work Product
341803 -
341804 - Follow up ref SDS A7 H99F.
341805 -
341806 - Received ref DRT 1 0001 from Gary saying...
341807 - ..
341808 - This is by way of an experiment.
341810 - ..
341811 - I browsed the links from your letter on OHS [dated July 23, 2002]
341812 - and added a section to my outline.
341814 - ..
341815 - This is the letter to OHS/DKR in the record on 020723.
341816 - ref SDS A8 0001
341818 - ..
341819 - Attached Gary's sample work product to his letter.
341820 - ref DRT 1 6G8K
341822 - ..
341823 - Submitted ref DIT 1 0001 to Gary linked to this record with a
341824 - copy to OHS/DKR team and to Morris, saying thanks for the
341825 - "experiment," per further explanation below. ref SDS 0 W45N
341827 - ..
341828 - I exported it to HTML and then did some work in an HTML editor to
341829 - get work product that is similar to SDS -- see] the page at...
341830 -
341831 - http://www.dynalt.com/SDS/2002/07/30/sds_feedback.html
341833 - ..
341834 - It isn't the easiest thing to create, but then I didn't set out
341835 - to create it, it just sort of crept up on me.
341836 - ..
341837 - Gary's experience trying to create comparable work
341838 - product illustrates the effort this takes, as discussed with
341839 - Pat Lincoln at SRI yesterday. ref SDS B0 JI7N
341840 -
341842 - ..
341843 - Examining Gary's SDS-like Work Product Shows Common Format Elements
341844 -
341845 - Recognizing Gary is experimenting and that a lot of trial and error is
341846 - needed to arrive at an effective format, as noted in the record on
341847 - 000723 explaining the evolution of SDS records, ref SDS 77 TF4H, these
341848 - comments are pointers for future development.
341850 - ..
341851 - Gary's SDS-like work product has a description, in this case, "SDS,"
341852 - it is dated and the name of the author is shown. This aligns with SDS
341853 - records to some degree. ref DRT 1 6G8K
341855 - ..
341856 - Providing a sentence to describe the content of the record has proven
341857 - to be helpful, rather than a single word. This comes in handy to help
341858 - people make a first order differentiation on record content. Gary has
341859 - a heading that helps on this objective. ref DRT 1 006P
341861 - ..
341862 - As more records are created, there will be a need to distinguish
341863 - different records on the same day.
341865 - ..
341866 - References are listed, evidently to identify what was considered in
341867 - performing the work shown in the record.
341868 -
341869 - Gary references the letter, ref DIP 12 0001, to the OHS/DKR team
341870 - on 020723 offering to make SDS available under certain terms upon
341871 - a showing of progress using links in the SDS records, ref SDS A8
341872 - 0001, that demonstrate people are ready to transition from IT to
341873 - a culture of knowledge. ref DRT 1 00FM There is no explanation
341874 - nor discussion in Gary's record about this referenced letter.
341876 - ..
341877 - Gary pulled and used headlines from the SDS record for 000405
341878 - and entered them in his record, ref DRT 1 6P9W, without
341879 - attribution, nor explanation. ref SDS 68 4823 This needs
341880 - some thought.
341882 - ..
341883 - Gary makes the following comment identified with his initials to
341884 - indicate his thoughts...
341885 -
341886 - glj -- Rod relates that Eric Armstrong objects to records
341887 - which are heavily linked. Eric prefers to see most content
341888 - inline with links reserved for additional or supporting
341889 - information. ref DRT 1 GC6G
341891 - ..
341892 - Consideration might be given to adopting a format that analysis
341893 - in the record is the author's unless specifically attrributed to
341894 - someone else, as shown in this record. In other words if the
341895 - author of the record is Gary L. Johnson, then it is redundant to
341896 - enter "glj" again and again. However, since the author is glj,
341897 - it is essential to expressly attribute others for quotes,
341898 - paraphrasing and important contributions to analysis based on the
341899 - weight of evidence in the record.
341901 - ..
341902 - Gary cites a record on 000405, ref DRT 1 PPYV, which quotes a
341903 - letter from Eric Armstrong, ref SDS 68 ZF5Q, discussing
341904 - preference for fewer links and more inclusion of linked material.
341905 - ref DRP 13 4473
341907 - ..
341908 - Gary, also, has a link to the record on 000517 when Morris and I
341909 - met Eric at Intel, ref SDS 70 9351, where Eric made similar
341910 - objections to links in POIMS, asking that more referenced
341911 - material be incorporated, which would make the piece much larger.
341912 - Gary does not comment on this link, it is just offered as
341913 - support, without an explanation.
341914 -
341915 -
341916 -
341917 -
3420 -
SUBJECTS
Links Annoying in Email Too Many Cause Confusion Resistance to Using
Boggles Mind Shocking Complexity SDS Web of Links People Get Used to
Complex Fear SDS Records Overwhelming Beyond Reach Sour Grapes Deny O
Johnson, Gary Links Can be Abused Overwhelming Wants Fewer Links Impl
New Way of Working Links Connected Record Resist Organizational Memor
4407 -
440801 - ..
440802 - Links Can be Powerful But Also Abused
440803 -
440804 - Gary continues with ideas on improving use of SDS linking...
440805 -
440806 - glj -- I sometimes experience a certain degree of annoyance when
440807 - the records are too heavily linked as it can sometimes destroy
440808 - the continuity of reading, particularly in email. ref DRT 1 014T
440810 - ..
440811 - See above on attribution. ref SDS 0 5K4M
440813 - ..
440814 - This is not a defect in SDS, but perhaps in how Rod uses it.
440815 - Certainly the fact that in email the full URL appears rather than
440816 - having text linked can be visually distracting. ref DRT 1 016Q
440817 -
440818 - Recognizing a range of application suited to particular
440819 - disciplines and tailored to personality is very helpful.
440821 - ..
440822 - [On 030510 Gary submits example using citations to
440823 - footnotes in a biblography avoids long URLs. ref SDS C2
440824 - 0001
440825 -
440827 - ..
440828 - Gary concludes on this point...
440829 -
440830 - There is certainly a tendency to get lost in following nested
440831 - links when each new link also consists mostly of links.
440832 - ref DRT 1 J16G
440833 -
440834 - Many people complain about links who have no responsibility
440835 - nor accountability to act on the record. Bill DeHart who
440836 - used SDS records for getting things done at PG&E reported on
440837 - 990909 that SDS links save time and money because they
440838 - provide guidance and context that is not available from any
440839 - other source. ref SDS 61 0001
440841 - ..
440842 - On 990909 Bill says SDS adds value to conventional email.
440843 - ref SDS 61 8112
440845 - ..
440846 - Wayne Wetzel, who used SDS at DNRC, similar to Bill using
440847 - SDS at PG&E, reported on 980831 that links on the Internet
440848 - cause attention to wander off subject. ref SDS 51 5828 This
440849 - shows a mixed record that justifies attention to make work
440850 - product easier for customers to assimilate.
440852 - ..
440853 - Judicious review provides guidance on opening links in
440854 - Knowledge Space, see below. ref SDS 0 Y56J
440856 - ..
440857 - Analysis on 000208 shows centuries of experience establishes
440858 - that people get used to handling more a complex environment
440859 - and soon demand benefits of connections enabled by SDS.
440860 - ref SDS 64 2940 The most obvious example reviewed on 980804
440861 - is ordinary conversation in meetings and calls where the
440862 - original subject is nearly always lost in a fog of
440863 - meandering dialog, yet people have come to accept this loss
440864 - of focus because they derive other benefits. ref SDS 49 3465
440866 - ..
440867 - Gary continues...
440868 -
440869 - In this document I have quoted Rod's documents extensively as
440870 - well as linking to them in order to minimize the amount of link
440871 - following that is needed for understanding while still providing
440872 - access to the full record. This is made a bit more difficult by
440873 - the formatting of the HTML version of SDS records when pasted
440874 - elsewhere. This could be improved by better structuring of the
440875 - HTML generated by SDS. ref DRT 1 01FO
440877 - ..
440878 - Gary mentioned an HTML format fixer, or code validator, in a
440879 - letter on 020722. ref SDS A7 6H6F
440881 - ..
440882 - There is an action item pending to validate HTML code for
440883 - SDS records.
440884 -
440885 - [On 020823 Gary submits file that shows improvements
440886 - that can be made to SDS format on Internet. ref SDS B5
440887 - 0001
440889 - ..
440890 - Gary is providing an example of how to solve Eric's concern
440891 - about "inline" material. He has increased the amount of
440892 - information quoted from an SDS record and provided a link. I
440893 - am not sure this reduces the number of clicks needed to
440894 - verify the correctness of quotes and context, but it shows
440895 - flexibility in the way links can be used.
440897 - ..
440898 - There seems like a mismatch between the purpose of the
440899 - letter on 020723, which Gary initially cites, per above.
440900 - ref SDS 0 6T4F The purpose of the letter on 020723 is to
440901 - require a showing of some linking in the absence of none at
440902 - all so far to comply with Doug Engelbart's call on 001025.
440903 - ref DIP 12 TN6H
440905 - ..
440906 - Having cited the record on 020723 calling for more links,
440907 - the substance of Gary's analysis goes to ways and means to
440908 - reduce the number of links and increase inline information.
440909 - Some effort is needed to reconcile conflicting concerns of a
440910 - complete absence of links, and worry about getting too many
440911 - links. Is the thought that everybody is refusing to create
440912 - links that provide intelligence, as a protest against one
440913 - person who is viewed as providing too many?
440914 -
440915 -
440916 -
440917 -
440918 -
440919 -
4410 -
SUBJECTS
SDS Resource for Others to Use Conventional Methods
Email Compatibility Prior Email with New System, Nicholas Carrol, 000
Attractiveness SDS Record on Web
SDS Killer Application Improves Alphabet Technology Like Alphabet Imp
5106 -
510701 - ..
510702 - Email Enables Transformation to Use SDS Without Learning SDS
510703 - Transformation Format to Use SDS Content Without Learning SDS
510704 - SDS May Work as Resource for People to Apply Conventional Methods
510705 -
510706 - Gary continues...
510707 -
510708 - Some of this resistance relates to the creation of documents
510709 - rather than a linked record. Documents do have weaknesses, but
510710 - they are a valuable means of communicating specific connected
510711 - material. While it is clear that SDS should not be a document
510712 - creation system, it may be that it could benefit from some
510713 - features to support the creation of documents from the record.
510714 - Documents become more important when SDS is used by a Comm
510715 - Manager to provide input for executives -- executives communicate
510716 - with documents when they communicate in writing at all. Ability
510717 - to produce memos, whitepapers, and presentation materials based
510718 - on the record, with references and inline content could be a
510719 - powerful tool for supporting executives. ref DRT 1 01GW
510721 - ..
510722 - The base form of the documents should be fully linked SDS records
510723 - so that the refactoring that takes place preserves alignment with
510724 - the full record and doesn't get lost just because documents were
510725 - generated in order to improve communication. ref DRT 1 01AY
510726 -
510727 - This seems like a powerful idea, discussed further below.
510728 - ref SDS 0 JJ5I
510730 - ..
510731 - [On 020820 Murray Altheim and Eric Johnson explained that
510732 - people like a relaxed life-style more than people want
510733 - accuracy in communication. ref SDS B2 PO4L
510735 - ..
510736 - Today, email is a killer application because it is
510737 - attractive because it is free and is a fast and easy way to
510738 - send information. This causes mistakes that kill
510739 - productivity and earnings, but people don't know this is
510740 - occurring, so every day the problem grows.
510742 - ..
510743 - SDS provides a way to add value to email by providing the
510744 - connections to relevant history and authority.
510746 - ..
510747 - Gary may be proposing an intermediate format that does not
510748 - have everything needed for SDS, but has enough to provide an
510749 - effective bridge between current practice using conventional
510750 - IT tools, and using SDS.
510751 -
510752 - [...below, Gary's format supports judicious review to
510753 - enable 3-layer architecture for clear, concise, complete
510754 - communication. ref SDS 0 YR6F
510756 - ..
510757 - Submitted ref DIT 1 0001 to Gary linked to this record with a copy to
510758 - OHS/DKR team and to Morris, saying...
510759 -
510760 - 1. Thanks for the "experiment," shown in your letter today,
510761 - ref SDS 0 K47N, to facilitate "transformation" from IT to a
510762 - culture of knowledge using SDS as a content generator to
510763 - provide a knowledge base that people can apply quickly without
510764 - presenting a lot of links that are confusing to people in a
510765 - hurry to get things done. ref SDS 0 01GW
510767 - ..
510768 - 2. Your sample work product, ref DRT 1 6G8K, demonstrates a path
510769 - for using the SDS record as a knowledge repository enabling
510770 - people to select a few links that seem relevant at the moment
510771 - using the tools they like, as in your case KeyNote, Microsoft
510772 - Word, etc. ref DIT 1 KT5N
510773 -
510774 - [...below, Gary's format supports judicious review to
510775 - enable 3-layer architecture for clear, concise, complete
510776 - communication. ref SDS 0 YR6F
510777 -
510778 -
510779 -
510780 -
510781 -
510782 -
5108 -
SUBJECTS
Business Model Composite Product and Serivce
Product and Serivce Sell Com Metrics Services Supported by SDS Like I
IBM Sells Solution Services Supported by Produces Hardware Software M
SDS Composite Business Model Product and Serivce Like IBM Sells Solut
Business Model Product and Serivce Like IBM Sells Solution
Transformation Mode Deploy SDS Resource for Others to Use Conventiona
Communication Biggest Risk Enterprise Meaning Drift Compounded Inform
Executive Mind Set Problems Caused by People Lying Don't Tell Truth D
Empower Truth with Technology & Management Science, Happier Truth t
Executives Fail Because Fail to Execute Good Management Practice Orga
Improve Difficult Denial SDS Overkill Not Needed Morris Attended Mana
Sales Resistance Too Many Salesmen Too Many Ideas to Improve Fear Bei
Noise Advertising Not Enough Time to Listen Understand Follow Up Comm
Jones, Morris IBM Sells Solutions that Integrate Hardware Software an
IBM Sells Solution Services Supported by Produces Hardware Software M
Composite Business Model Product and Serivce Like IBM Sells Solution
7918 -
791901 - ..
791902 - Not Enough Time to Think Use 20 80 Method Overlook Critical Details
791903 - Good Intelligence Empowers People with a Happier Truth to Tell
791904 - Business Model Provide Intelligence Service with SDS Support Tools
791905 -
791906 - Follow up ref SDS 78 0310.
791907 -
791908 - 3. Talked to Morris today about a business model for delivering
791909 - products (SDS) and services (Communication Metrics), rather
791910 - than one or the other, following up discussions on 000706,
791911 - ref SDS 75 1947, and based on a recent television commercial
791912 - where IBM offered customers "business solutions," which aligns
791913 - with the SDS business plan developed on 000802. ref SDS 78 0310
791915 - ..
791916 - [On 040229 Gary asks about marketing strategy,
791917 - ref SDS C3 DU4G, and review cited plans today for a
791918 - composite business model. ref SDS C3 5Z4J
791920 - ..
791921 - The marketing commercial showed IBM representatives listening
791922 - to problems that customers are having and then says that IBM
791923 - designs a solution using IBM computer and software products,
791924 - and, IBM, also, designs services for training and support to
791925 - ensure the solution is effective for the customer. That is how
791926 - SDS and Communication Metrics work, reported by the US Army
791927 - Corps of Engineers on 970328. ref DRP 11 6172
791929 - ..
791930 - SDS solves the problem of meaning drift that makes
791931 - communication the biggest risk in enterprise due to meaning
791932 - drift, explained in POIMS. ref OF 1 R69H Communication Metrics
791933 - services ensure SDS is used to solve the problem, as reported
791934 - by the US Army Corps of Engineers on 970110. ref SDS 40 2487
791935 - Morris reminded that support for "intelligence" to solve
791936 - meaning drift sounds funny, foreign and alien, noted by
791937 - colleagues at Intel on 990713. ref SDS 58 2150 He said it is
791938 - hard to sell an executive on this, as he related on 890809,
791939 - ref SDS 3 U87H, and more recently on 990527. ref SDS 56 074D
791940 -
791941 - [On 030406 discussed new initiative with Ross. ref SDS C0
791942 - 0001
791944 - ..
791945 - [On 040417 submitted proposal to Dave Snowden. ref SDS C1
791946 - 0001
791948 - ..
791949 - Morris cited experience at Intel where firms sell "solutions,"
791950 - consisting of products and services. ref DIT 1 OL8J Lotus
791951 - Notes is an example. Morris explained that IBM does not
791952 - contact people at Intel to explain IBM solutions for improving
791953 - productivity, earnings and stock prices, but rather waits for
791954 - an executive to call IBM asking for help to place an order as a
791955 - result of reading an article while flying to attend an event,
791956 - or an executive hears rumors about technology that sound neat
791957 - and cool, reported on 970222, when Bill Gates and Larry Ellison
791958 - addressed a conference in Paris. ref SDS 42 3967 Morris noted
791959 - that Powerpoint pictures get the attention of our top people,
791960 - as reported recently at Enron on 020204. ref SDS 96 KM4F (see
791961 - below on the record showing executives dont't have time to
791962 - understand content) The executive asks someone at the
791963 - conference, or at a dinner party, about what they heard or
791964 - read, and that person may say "Talk to IBM." This is how
791965 - executives get ideas for saving time and money using solutions,
791966 - and, as a result, contact IBM. But, if IBM contacts Intel to
791967 - explain a new solution, executives feel they are being sold a
791968 - bill of goods and are bombarded by too many salesmen from all
791969 - the best companies, who are all saying the same thing, as
791970 - Morris mentioned on 980827. ref SDS 50 E15J If a new idea is
791971 - offered that is not the same thing, executives are afraid it is
791972 - funny, foreign and alien, reported on 990713. ref SDS 58 2150
791973 - So, nobody has time to think about what will improve the work,
791974 - as reported on 970910, ref SDS 44 3479, so executives wait
791975 - until the next seminar, dinner party or television broadcast
791976 - where they hope to hear something that strikes a cord in their
791977 - mind that says it is safe to investigate how to save time and
791978 - money. This occurs because, while everyone has a sales budget
791979 - to take orders, as Morris describes today, nobody has a
791980 - department to evaluate initiatives for improving the work to
791981 - save time and money. There is no department for this because
791982 - everybody is supposed to be trying to improve, even though
791983 - nobody has the time.
791985 - ..
791986 - [On 030116 Gary explained challenge of educating
791987 - people about opportunity to improve management. ref SDS B9
791988 - 6I93
791990 - ..
791991 - SDS supports a solution for Communication Metrics services to
791992 - generate "intelligence" content, ref DIT 1 RQ3F, which people
791993 - can use in the manner demonstrated by Gary's sample record, per
791994 - above, ref SDS 0 H47L, that fits the culture of information to
791995 - rely on documents rather than Knowledge Space, but provides
791996 - confidence that SDS has tied everything back to original
791997 - sources, ref DIT 1 5Q6H, as called out by management standards,
791998 - reported on 950721. ref SDS 26 1740
792000 - ..
792001 - We considered using input from your letter the other day
792002 - indicating the "problem" executives need solved is that every
792003 - meeting, every call, every email sows the seeds of error,
792004 - resulting in continual bumbling that reduces earnings through
792005 - recursive cycles of rework, ref DIT 1 5Q7H, also explained in
792006 - POIMS....
792008 - ..
792009 - Communication biggest risk.............. ref OF 1 IE6L
792010 - I don't have time to think.............. ref OF 1 05A9
792011 - Continual mistakes, bumbling............ ref OF 1 5582
792013 - ..
792014 - A week ago, on 020726 Tom Munnecke with SAIC submitted a
792015 - reference to Peter Senge's work that recognized the growing
792016 - risk of recursive error. ref SDS A9 AJ5K
792018 - ..
792019 - Most executives don't frame the problem in this way. They
792020 - usually say "Everything would have worked if only my people had
792021 - told the truth" reported on 950412. ref SDS 24 3920
792023 - ..
792024 - 4. In more sobering moments many execs readily admit they don't
792025 - have enough time to think about all of the connections that
792026 - impact productivity, earnings and stock prices, ref DIT 1 JE9J,
792027 - while hurrying to the next meeting, to catch the next plane or
792028 - to make the 2pm tee time, as noted during a professional
792029 - conference on 970910. ref SDS 44 3479 So, top executives use
792030 - the 20 80 method taught at seminars and in MBA class, reported
792031 - on 950426. ref SDS 25 4022
792033 - ..
792034 - [On 020920 Dave Snowden at IBM does not have time to
792035 - follow any connections of cause and effect; wants a simple
792036 - summary explanation without connections to context showing
792037 - alignment of new information with relevant objectives,
792038 - requirements and commitments. ref SDS B8 UN6H
792040 - ..
792041 - Some executives are beginning to realize that thinking to
792042 - connect the dots of cause and effect is critical on the job,
792043 - otherwise things fall through the cracks, and before you know
792044 - it the budget is blown and the schedule is a shambles, as you
792045 - related on 011006. ref SDS 92 O99K An example is Andy Grove at
792046 - Intel. His book on 980307 calls for taking copious notes to
792047 - analyse new information because spontaneous mental maps are
792048 - awfully forgiving of errors.
792050 - ..
792051 - 5. So, conceivably it might be possible to provide low level
792052 - support using SDS to create the data base that people don't
792053 - have enough time nor tools to create for themselves to align
792054 - communication with objectives, requirements and commitments,
792055 - ref DIT 1 JJ5I, that complements using accountants for creating
792056 - a data base that makes sure daily finances are aligned with
792057 - budgets, as explained in NWO. ref OF 4 6369 People can then
792058 - reference the particular links they need in the moment, knowing
792059 - that the underlying record is fully aligned. This helps
792060 - overcome worry that too many links are confusing, per your
792061 - letter today, noted above. ref SDS 0 W45N
792063 - ..
792064 - [...below, 3-layer architecture applies this idea.
792065 - ref SDS 0 YR6F
792067 - ..
792068 - [On 020820 3-layer architecture supports relaxed life-style
792069 - people prefer by using SDS in the 3rd layer to provide
792070 - accuracy people need. ref SDS B2 7H6J
792072 - ..
792073 - [On 020820 letter discussed 3-layer architecture to empower
792074 - people to invest a few seconds to create a connected record
792075 - for working intelligently. ref SDS B3 3Q6J
792077 - ..
792078 - [On 020820 letter explains people use SDS record created by
792079 - others for adding links to layer 1 that builds layer 2.
792080 - ref SDS B3 825F
792081 -
792082 -
792083 -
792084 -
792085 -
792086 -
792087 -
792088 -
792089 -
792090 -
792091 -
7921 -
SUBJECTS
Intel Salesmen Paid to Capture Intelligence for Sales Should Work to
Lotus Notes & IBM, 910625
Intelligence Context Creativity Innovation Enlightenment Knowledge Wi
Sales Pay to Capture Intelligence Should Work to Pay CEO to Capture I
Enabling Force Lotus Notes Used for Intel Sales Force Salesman Paid t
Enabling Forces Improvement Change Overcome Fear Shock New Way Workin
Intel Sales Department Incentives Payment Empowers People to Use Good
Pain Harm Safety Negative Incentive of Being Replaced Fired Empowers
Theory X Theory Y Positive Negative Incentives Reward Pain Harm Encou
Empowerment Incentive of Being Replaced Fired Encourages People to Ac
Incentives Positive Negative Theory X Theory Y Reward Pain Harm Encou
A913 -
A91401 - ..
A91402 - Salesmen Paid for Providing Critical Intelligence, Why Not CEO?
A91403 - Lotus Notes Used at Intel for Sales, But Not for Production
A91404 - Intelligence to Make a Sale and to Make Something to Sell
A91405 -
A91406 - Morris points out that "intelligence" is an operational task.
A91407 - Executives are uncomfortable getting help to create information
A91408 - needed to save time and money that is connected with the
A91409 - knowledge repository so that operations are aligned with
A91410 - organizational memory, ref DIT 1 CT6H This attitude aligns
A91411 - with Jason Yuen's report on 990505 that executives at the San
A91412 - Francisco International Airport must change attitudes in order
A91413 - to improve communication, management, productivity and earnings
A91414 - and therefore appears conflicting on two (2) grounds...
A91415 -
A91416 - 1. On 960103 Dave Vannier at Intel said executives do not
A91417 - have enough time to understand content, ref DIT 1 J54L,
A91418 - so they base decisions on style and image. ref SDS 30
A91419 - 8409 A few years earlier on 920402 a similar report
A91420 - indicated that working intelligently conflicts with
A91421 - style and image at IBM. ref SDS 7 0344 Later on 970910
A91422 - executives complain there is not enough time to think,
A91423 - ref SDS 44 3479, confirming the earlier report at Intel,
A91424 - and supporting practices at IBM to rely on style and
A91425 - image. Henry Kissinger notes from experience in
A91426 - government at the State Department and in the office of
A91427 - National Security Advisor, that not having enough time
A91428 - to think causes an Alice in Wonderland of bumbling,
A91429 - reviewed on 940609. ref SDS 14 4238 On 020204 style and
A91430 - image was not aided by intelligence and Enron collapsed
A91431 - into bankruptcy. ref SDS 96 VW6N, adding weight to
A91432 - Kissinger's concern about the usefulness of
A91433 - intelligence.
A91435 - ..
A91436 - Positive and Negative Incentives Transformed Sales
A91437 -
A91438 - 2. Morris mentioned today that Intel uses Lotus Notes for
A91439 - sales people to capture the record of transactions.
A91440 - Salesman don't get paid until the record is entered.
A91441 - ref DIT 1 IF7F This procedure recognizes that working
A91442 - intelligently adds value. It empowers the Intel sales
A91443 - department to use methods for saving time and money
A91444 - worked out by Chairman, Andy Grove, who says in his book
A91445 - "Only the Paranoid Survive," reviewed on 980307, that
A91446 - capturing daily intelligence, by writing copious notes,
A91447 - avoids mistakes caused by the ambiguity of mental maps.
A91448 - ref SDS 48 3668 Grove's innovation, noted by Morris
A91449 - today, of linking payment to production of intelligence
A91450 - solves the innovation loop he cited, where people, left
A91451 - to themselves, continue to work on familiar things in
A91452 - familiar ways. ref SDS 47 3740
A91454 - ..
A91455 - Morris did not indicate this evening how the salesmen
A91456 - are doing in relation to reports on 991217 that Lotus
A91457 - Notes is not a good solution for Knowledge Management.
A91458 - ref SDS 63 QI77
A91459 -
A91460 - [On 020822 Ray Ozzi whom some credit for having
A91461 - developed Lotus Notes reports that people are
A91462 - feeling "pain" using Lotus Notes and email.
A91463 - ref SDS B4 Q99G
A91465 - ..
A91466 - Grove's new solution based on positive incentives
A91467 - complements the negative incentives he described for
A91468 - empowering people to improve by replacing those who
A91469 - hesitate. ref SDS 48 1660 It reflects Drucker's point
A91470 - about theory x and theory y empowerment methods reviewed
A91471 - on 931130. ref SDS 11 9677 Earlier on 950803 a humerous
A91472 - example of positive incentives to empower improvement at
A91473 - Ford Motor Company. ref SDS 27 8452
A91474 -
A91476 - ..
A91477 - Com Manager Empowers Working Intelligently
A91478 - Sales Model Empowers Everyone to Work Intelligently
A91479 - Empowering Everyone to Work Intelligently Based on Sales Model
A91480 - Intelligence Adds Value to Style, Image, Productivity, Earnings
A91481 -
A91482 - Under this record, executives might welcome support that
A91483 - enables people to work intelligently, ref DIT 1 F55N, so that
A91484 - there is less bumbling, yet, also, more time for style and
A91485 - image. The hunger for intelligence to transform the sales
A91486 - department could, as well, transform the executive office, the
A91487 - enginering department and manufacturing. If intelligence is so
A91488 - effective for making a sale that people don't get paid unless
A91489 - they enter the record, working intelligently might be equally
A91490 - useful for designing and manufacturing the products that are
A91491 - sold; or, for doing a merger, like Enron did so well, reported
A91492 - on 020204. ref SDS 96 EX5O
A91494 - ..
A91495 - It was not clear in the discussion today with Morris why sales
A91496 - is the only place where working intelligently can save time and
A91497 - money. ref DIT 1 D636 If the salesman has to fill out the
A91498 - record to get paid, why wouldn't this help the engineer, the
A91499 - foreman, the finance manager, the CEO and the president
A91500 - remember important details too, rather than show up before
A91501 - Congress and not be able to remember how to spell their name,
A91502 - nor what they had for breakfast, much less critical details
A91503 - that destroyed their company, and lost the fortunes of
A91504 - investors and employees, as occurred at Enron, reported on
A91505 - 020204? ref SDS 96 0001
A91507 - ..
A91508 - Using a Com Manager to help the CEO, the foreman, the Vice
A91509 - President, and the engineer fill out the record in order to get
A91510 - paid, holds the potential to bring these units up to par with
A91511 - the sales department, so that everybody works intelligently to
A91512 - save time and money. ref DIT 1 E99M It solves the problem
A91513 - noticed by Andy Grove on 990527 that people on the job don't
A91514 - like to read. ref SDS 56 5110 Two days earlier there was a
A91515 - report that writing is also a problem. ref SDS 55 0966 Just
A91516 - about a year ago, the government is trying to get people who
A91517 - manage the design, production and deployment of defense systems
A91518 - to use literacy, ref SDS 85 KWSQ, reflecting woek on November
A91519 - 8, 1999 showing cultural pressures on the job that suppress
A91520 - literacy. ref SDS 62 7520
A91521 -
A91522 -
A91523 -
A91524 -
A91525 -
A91526 -
A916 -
SUBJECTS
3-Layer Architecture Mary Keeler's Presentation on Charles Peirce
Deployment SDS Resource for Others to Use Conventional Methods
3-layer Architecture SDS Enables Possibilities for Everyone to Work I
Intelligence Helps Everyone Using Judicious Review to Open Links Gary
Transformation Transition Deployment SDS Resource for Others to Use C
Judicious Review 10% Links Open for Current Circumstances On Another
Links Usability Functionality Usefulness Utopia SDS Organization Ma
Judicious Review Open Links Needed for Current Context About 10% Late
Johnson, Gary Proposes Solution Like 3-layer Architecture SDS Enables
Armstrong, Eric Asked About Gary's Idea for Deployment of SDS
New Document Format Enables Using SDS Work Product in Knowledge Repos
3-layer Architecture Using SDS and Com Manager Enables People to Use
B514 -
B51501 - ..
B51502 - SDS Enables Possibilities 3-layer Architecture Transform Management
B51503 - 3-layer Architecture SDS Opens Possibilities to Work Intelligently
B51504 - Possibilities 3-layer Architecture Transforms Information to Knowledge
B51505 -
B51506 -
B51507 - SDS makes connections for a dynamic knowledge repository (DKR)
B51508 - fast and easy, as Eric noted on 010916, ref SDS 89 0001, that
B51509 - enable a 3-layer architecture ref DIT 1 9F9G, as Gary suggests,
B51510 - where the DKR with all of the connections is in the background
B51511 - and people on the job use conventional documents with a few
B51512 - links that seem needed at the moment, per above. ref SDS 0 01GW
B51514 - ..
B51515 - That sounds like a version of Jack's three (3) layers presented
B51516 - during the meeting on the OHS/DKR project at SRI on 000518.
B51517 - ref SDS 71 8439 Later, on 001130 Jack commented that SDS has
B51518 - the right structure to represent knowledge and the SDS
B51519 - interface makes it useful to people, ref SDS 80 H17O At that
B51520 - time on 001130 Jack related ideas for applying a 3-layer
B51521 - architecture to SDS. ref SDS 80 5HW3 Earlier on 000426 Jack had
B51522 - noted that SDS is a proof of concept for an OHS/DKR.
B51523 - ref SDS 69 3315
B51525 - ..
B51526 - [On 020820 review 3-layer architecture. ref SDS B1 I75F
B51528 - ..
B51529 - [On 020912 Stuart Harrow at DCMA demonstrted feasibility of
B51530 - 3-layer architecture by using explicit links to create a
B51531 - connected record. ref SDS B7 865L
B51533 - ..
B51534 - This architecture reflects the original idea on 971021 of
B51535 - porting the SDS record to the Internet as a way to create a
B51536 - knowledge repository, ref SDS 45 2635, and deliver intelligence
B51537 - anytime, anywhere, ref SDS 45 JN6J, on the Internet, explained
B51538 - on the website for Communication Metrics....
B51539 -
B51541 - ..
B51542 - http://www.welchco.com
B51543 -
B51545 - ..
B51546 - On 980226 IBM planned to deliver business intelligence,
B51547 - ref SDS 46 0001, but failed to establish a useful distinction
B51548 - between knowledge and information. ref SDS 46 XZ3O
B51550 - ..
B51551 - Today, Gary suggests modalities using a new SDS-like document
B51552 - format, per above, ref SDS 0 H47L, to implement Jack's vision
B51553 - because working directly with knowledge in the SDS record has
B51554 - proven to be annoying and shocking for many people, as Gary
B51555 - notes, per above, ref SDS 0 5K5O, even though SDS makes it fast
B51556 - and easy to create.
B51558 - ..
B51559 - [On 020820 people object to adding alignment because
B51560 - accurate information is emotionally burdensome. ref SDS B2
B51561 - V66I
B51563 - ..
B51564 - [On 020823 John Maloney finds knowledge management annoying
B51565 - and overbearing. ref SDS B6 R87J
B51566 -
B51568 - ..
B51569 - Judicious Review Uses Links Needed in the Moment
B51570 -
B51571 - Com Manager service enables a few people to use SDS for making
B51572 - sure all links are in place that line everything up with
B51573 - objectives, requirements and commitments, so everybody else can
B51574 - perform tasks without being burdened by all of the links
B51575 - showing alignment, but only use the ones they need at the
B51576 - moment. ref DIT 1 OE5G At another moment they will need other
B51577 - links, and this is in the underlying SDS record as a resource
B51578 - when needed, as explained on 990419. ref SDS 53 0L9I
B51579 -
B51581 - ..
B51582 - Clear Concise Complete Communication 3-layer Architecture
B51583 -
B51584 - If I am following the example in your letter today, the new
B51585 - format you are developing, per your letter, reviewed above,
B51586 - ref SDS 0 01AY, enables people to select just the links needed
B51587 - for a particular matter at a particular moment, ref DIT 1 BM5N
B51588 - and be shielded from all of the other links that comprise
B51589 - comprehensive understanding to triangulate accuracy, as
B51590 - explained in POIMS, ref OF 1 16EF, this process accomplishes
B51591 - the scope for judicious review reported on 990419 to enable
B51592 - clear, concise, complete communication, ref SDS 53 0L9I, based
B51593 - on guidelines for opening links. as further set out explaining
B51594 - rules for making links effective. ref SDS 53 0M3L
B51596 - ..
B51597 - Since, Eric has been the master architect of this issue,
B51598 - possibly he will have helpful guidance, so by copy will ask for
B51599 - collaboration from Eric. Morris can also contribute, since he
B51600 - is on the ground dealing with a lot of documents everyday, as
B51601 - you relate in the sample material. Maybe we can "bottle" this
B51602 - thing. ref DIT 1 PM6N
B51603 -
B51604 -
B51605 -
B51606 -
B51607 -
B51608 -
B51609 -
B51610 -
B51611 -
B51612 -
B51613 -
B51614 -
B51615 -
B517 -
Distribution. . . . See "CONTACTS"