THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: May 17, 2000 04:00 PM Wednesday;
Meeting at Intel on DKR issues to define Knowledge Management.
2...Common Vision of Knowledge Management
3...Who are we.... Rod, Morris, Eric
4...Why are we here? What We Are Trying to Accomplish
5...Texas Project Used Contemporaneous Record to Improve Quality of Work
.....................Augment human Intelligence
....Minute by Minute, Hour by Hour, Day by Day... DKR Improves Work
....Understanding Improved by Analysis, Augments Intelligence
....Augmenting Intelligence Improves Daily Work Creates DKR...
....Secrecy, Confidentiality Worry about Litigation Discovery
....Destroy Intellectual Capital Fear Accountability; Not Everyone
6...What do we want to accomplish...
.................SDS core engine of Knowledge Management
....Converting Information into Knowledge Improves Productivity
.............Difference between "information" and "knowledge"
7...How do we get there?
8...Rod proposed accomplishing knowledge management by implementing POIMS
9...Better Memory Augments Human Intelligence
10...Remembering Big Part of Human Reasoning that Improves Productivity
11...POIMS Augments Institutional Memory; Advances PIM Technology
........Com Manager Need Not Attend Meetings to Aid Productivity
........Adding Intelligence to Information Improves Collaboration
12...Alignment on Objectives Supports Common Effort to Advance KM
13...POIMS Poorly Written, SDS Confusing and Different from Other Methods
........$20 at Fry's of Demand SDS Improve Management, Earnings
14...Semiotics = Communication + Meaning + Inference
15...Decision Support Aided SDS Organization, Context, Understanding
.....................think, remember and communicate
16...SDS Augments Intelligence by Adding Intelligence to Information
17...Context Management Empowers People to Control Complexity
18...Command and Control of the Record Supports Decisions, Semiotics
19...Better Email to Solve "Problems" and Improve Collaboration (CDS)
20...Information Overload Solved by Better Collaboration through Email
21...DKR Will Gain Acceptance Through Bootstrapping Superior Methods
Click here to comment!
0201 - Intel Corporation
020101 - Mr. Morris E. Jones; Business Unit Manager
020103 - Cable Network Operation
SRI DKR Project, 000503
Alliances on Development
Planning Next Version
SDS Schedule Diary System, 000227
KM Vision Meeting at Intel 000517
Augment Reasoning by Technology
Case Studies Lessons Learned, Root Cause Analysis
Decision Support Part of DKR, 000405
Diligence, Redundant, Lazy, Lack Perspective
Meeting Eric Armstrong on KM, SDS, POIMS
Diary Journal Record of Events
Software Engineer's Journal Contemporaneous Documentation
2914 - ..
2915 - Summary/Objective
291601 - Follow up ref SDS 76 0000, ref SDS 74 0000.
291603 - Discussion of knowledge management showed common vision on the goal to
291604 - augment human intelligence by enhancing collaboration (also called
291605 - "communication") and deliberation. ref SDS 0 0936 Morris seems to
291606 - support Eric's ideas for a Collaborative Document System (CDS) that
291607 - improves email for software development. ref SDS 0 2150 The challenge
291608 - of a connected environment, proposed for the CDS "boggles the mind."
291609 - ref SDS 0 0785 Eric feels knowledge management is not well enough
291610 - defined to create tools, ref SDS 0 5092, but, recognizes information
291611 - overload is a problem to solve. Eric advised that SDS is not an
291612 - effective solution, and plans to offer ideas for improving the POIMS
291613 - paper. ref SDS 0 0825 A shared vision to augment human intelligence
291614 - may justify further efforts to create an architecture. This will
291615 - require focused effort to establish the potential for moving from
291616 - information to a culture of knowledge, i.e., moving from documents to
291617 - Knowledge Space. ref SDS 0 5184
291618 - ..
291619 - Eric feels the meeting today was helpful. There was discussion
291620 - about meeting again, but no specific follow up was scheduled.
291622 - [On 000518 reported meeting today, to DKR team meeting at SRI.
291623 - ref SDS 84 5555
291625 - [On 000530 sent letter to Morris. ref SDS 85 0001
291627 - ..
291628 - [On 000531 sent letter to Eric for feedback. ref SDS 86 0001
291630 - ..
291631 - [On 000601 Eric responds with no corrections, additions.
291632 - ref SDS 91 0001
291637 - ..
2919 - Discussion
292001 - ..
292002 - Common Vision of Knowledge Management
292004 - Follow up ref SDS 76 0936.
292006 - Based on preparation in the record on 000508, ref SDS 74 1739, and
292007 - telecon on 000509, used following agenda...
292010 - ..
292011 - Who are we.... Rod, Morris, Eric
292013 - Rod Welch
292015 - Background in the military, contracting and law disclosed
292016 - ways to use technology for improving management.
292018 - ..
292019 - In 1983 met Morris for improvements to a commercial editor
292020 - he had written. Collaborated over the ensuring years to
292021 - develop SDS, POIMS technology and Communication Metrics to
292022 - accomplish similar aims in Doug's 1972 memo on handling
292023 - daily working information, reviewed on 000327, ref SDS 55
292024 - 3971, expanded in his 1992 paper, reviewed on 991222,
292025 - ref SDS 44 5360, and summarized by Eric in his letter on
292026 - 000423 setting out the purpose of Knowledge Management to...
292029 - ..
292030 - Augment human intelligence
292033 - ...as explained in POIMS. ref OF 2 0561
292035 - ..
292036 - Morris E. Jones
292038 - With Amdahl; a founder of Chips and Technologies in 1985;
292039 - now at Intel after a merger in 1998. Work in engineering
292040 - and senior management; holds many patents, and has gained
292041 - attention for developing software to improve productivity in
292042 - chip design. Developed tools for creating SDS, exposure to
292043 - work product, and wide range of technology assignments over
292044 - 25 years can facilitate a common vision for knowledge
292045 - management.
292047 - ..
292048 - Morris expressed an interest in attending the SRI meetings,
292049 - when his schedule permits.
292051 - Eric advised the meetings are usually held on Thursday at
292052 - 1600.
292054 - Morris often has meetings in Phoenix on Thursdays.
292056 - ..
292057 - Eric Armstrong
292059 - Programming and writing professionally on artificial
292060 - intelligence (AI), system libraries, real-time, and business
292061 - applications, reported in the meeting at SRI on 000324,
292062 - ref SDS 54 2079, On contract for Sun's Java software, a
292063 - contributor to JavaWorld. Wrote The JBuilder2 Bible and
292064 - authored Java/XML programming tutorial at...
292067 - ..
292068 - http://www.java.sun.com/xml
292070 - ..
292071 - About 15 years ago, Eric launched a start up company to
292072 - develop and market an outlining program. The venture was
292073 - not successful, but yielded lessons about the importance of
292074 - developing a strong business model, as reported in the
292075 - record on 000510. ref SDS 78 4760
292077 - [On 021212 Eric consulting with Mike Poremba to develop
292078 - outlining program. ref SDS B2 PWXY
292080 - ..
292081 - Eric related today that experience marketing outlining
292082 - support revealed that this is too small a part of anyone's
292083 - daily work practice to justify investing time to learn and
292084 - use a dedicated capability that is separate and apart from
292085 - everything else that people do. In some respects, this
292086 - supports analysis in POIMS showing that a critical mass of
292087 - integrated tools and support are needed to improve
292088 - management productivity, and thus attract and maintain
292089 - sales volume. ref OF 2 2688
292093 - ..
292094 - Why are we here? What We Are Trying to Accomplish
292095 - Texas Project Used Contemporaneous Record to Improve Quality of Work
292097 - This effort supplements meetings at SRI and email traffic, which have
292098 - not been successful in defining Knowledge Management for the DKR, see
292099 - for example, meeting on 000406. ref SDS 59 5555, and action item on
292100 - 000407. ref SDS 60 2805 On 000503 there was no progress defining KM.
292101 - ref SDS 69 5033
292103 - ..
292104 - The meeting today was set based on Eric's letter on 000503 expressing
292105 - discomfort with the word and use of "knowledge" as a foundational
292106 - precept of a Dynamic Knowledge Repository (DKR). ref SDS 69 5033
292108 - ..
292109 - This attitude conflicted sharply with Eric's letter a week or so
292110 - earlier. At that time, on 000423 he wrote a compelling explanation to
292111 - the team meeting at SRI for the purpose of developing an OHS/DKR
292112 - technology, ref SDS 64 5096, as follows...
292114 - Augment human Intelligence
292117 - ...which further summarized Eric's explanation of Knowledge Management
292118 - on 000421...
292120 - ..
292121 - An interactive tool for discussion and deliberation that
292122 - records the decisions and their rationales so that the
292123 - knowledge gained can be applied to future projects.
292124 - ref SDS 63 5933
292126 - ..
292127 - This explanation aligns with Doug Engelbart's goals for the OHS/DKR
292128 - project represented to the team during a meeting at SRI on 000324,
292129 - ref SDS 54 5880, and further supports case study and lessons
292130 - learned benefits of SDS, which Morris called "root cause analysis"
292131 - from a Cal Tech seminar reported on 970531. ref SDS 23 2168
292133 - [...below, paradigm shift - writing SDS contemporaneous
292134 - records of daily work improves daily work for the
292135 - current project, as well as provide background to
292136 - support future projects. ref SDS 0 5073
292138 - ..
292139 - At that time, on 000324 Doug clarified benefits of OHS/DKR
292140 - improving engineering management that creates and applies a
292141 - contemporaneous record of daily work, which can be refined and
292142 - improved by the software engineers from experience using the
292143 - program, an "ABC" improvement process which Doug calls
292144 - "bootstrapping." ref SDS 54 6992
292146 - ..
292147 - Today, Eric cited an example of a project in Texas some years ago,
292148 - where Eric made notes of the work as he performed it, commonly
292149 - called a "contemporaneous record," cited in an article reviewed on
292150 - 951221 explaining engineering management practices for software.
292151 - ref SDS 13 0966 Eric recalled that investing his time to capture
292152 - organizational memory facilitated review, and supported decisions
292153 - about scope and program capabilities, because he was able to answer
292154 - questions about why steps were taken, based on his comprehensive
292155 - notes. In other words, the record he prepared while performing the
292156 - work augmented his memory, which prepared him to be more effective
292157 - doing subsequent work.
292159 - [On 001017 Eric reports using similar practice for the DKR
292160 - project so the architecture will make sense. ref SDS A4 IO6J
292162 - ..
292163 - [On 010425 Morris described this feature of SDS as "utopia."
292164 - ref SDS A6 EP7F
292166 - ..
292167 - On 000503 Eric reported that forcing himself (using discipline and
292168 - diligence) to report on meetings at SRI for the DKR project during
292169 - the time Rod Welch did not attend the meetings, while serving as a
292170 - juror in a trial, has helped him understand issues and clarify
292171 - missing information. ref SDS 74 5938
292173 - [...below SDS supports human remembering. ref SDS 0 5083
292175 - ..
292176 - [On 040505 at Paris peace conference in 1919 world leaders
292177 - began holding meetings hoping to avoid keeping records, but
292178 - found the top people in the world could not remember enough to
292179 - perform daily work; eventually leadership yielded to an even
292180 - stronger fear of accountable for failing to get anything done,
292181 - and so a record of organizational memory was prepared and this
292182 - change in management practice yielded results that expedited
292183 - progress. ref SDS B4 MQ49
292185 - ..
292186 - [On 051130 Leonardo da Vinci credited for contemporaneous notes
292187 - to support creativity, invention, and development of new tools
292188 - and systems. ref SDS B6 PR4F AIA Architect recommends
292189 - diligence exercising the habit of document is critical to
292190 - design and project management. ref SDS B6 G46F
292192 - ..
292193 - Eric's experience on the project in Texas, and recent experience on
292194 - the DKR project support his letter to the DKR team on 000424 noting
292195 - that good records on Doug's Augment system developed at SRI in the
292196 - 60s or 70s, would be useful today for building the OHS XML editor.
292197 - ref SDS 65 0786
292199 - [On 000926 worry that engineers don't have enough diligence to
292200 - add intelligence to the work. ref SDS A2 004M
292202 - ...letter explains SDS technology reduces diligence required
292203 - for engineering management. ref SDS A2 6Q6J
292205 - ..
292206 - [On 001004 letter to DKR team suggesting diligence is asset for
292207 - engineering, and SDS makes intelligence fun. ref SDS A3 B7Z4
292209 - ..
292210 - Historical research for lessons learned, and case studies are very
292211 - helpful for decision support and future projects, as set out in
292212 - Eric's explanation for the purpose of the DKR project. It aligns
292213 - with industry guidelines that call for keeping good records, see,
292214 - for example, ISO criteria reviewed on 950721. ref SDS 10 2846
292216 - ..
292217 - On 990524 support for engineering management Eric describes today,
292218 - was proposed to help Intel. ref SDS 32 0876
292220 - ..
292221 - However, this task is only rarely performed, as evidenced by Eric's
292222 - single example, because day-to-day there is not enough time to
292223 - develop a contemporaneous record, as reported on 951026,
292224 - ref SDS 12 3245, because people are too busy fixing mistakes caused
292225 - by not have good records, as reported on 951221. ref SDS 13 0966
292227 - [On 000614 Eric did not have time to provide notes of changes
292228 - he made to OHS/DKR specs, with the result that engineering
292229 - control begins to wain. ref SDS 95 9009
292231 - ..
292232 - [..., same day notes it takes discipline and is tricky asking
292233 - engineers to "play DKR" on a regular basis. ref SDS 95 0895
292235 - ..
292236 - [On 040505 at Paris peace conference in 1919 world leaders
292237 - began holding meetings hoping to avoid keeping records, but
292238 - found the top people in the world could not remember enough to
292239 - perform daily work; eventually leadership yielded to an even
292240 - stronger fear of accountable for failing to get anything done,
292241 - and so a record of organizational memory was prepared and this
292242 - change in management practice yielded results that expedited
292243 - progress. ref SDS B4 MQ49
292245 - ..
292246 - On 000525 it was reported that engineers don't have time to write,
292247 - because they like to work on technology. ref SDS 33 0966
292249 - ..
292250 - Thus, there seems to be common understanding today that experience
292251 - and history derived from records of daily work is one dimension of
292252 - "knowledge" that aids human memory, when there is enough time.
292253 - Perhaps tools that make it faster and easier to organize and
292254 - maintain good records provides "knowledge management" that aids
292255 - human thinking and communicating, as well as remembering, see
292256 - POIMS.
Intelligence Improves Daily Knowledge Work
Productivity Handling of Daily Working Information Handling
Knowledge, Intelligence, Define 000307
Paradigm Shift Documents to Knowledge Space
Conway, Lynn New System of Knowledge Conflicts Common Sense
Destroy Records Firms Not Keeping Organizational Memory Knowledge Rep
Discovery Accountability Feared Destroy Organizational Memory Knowled
Organizational Memory Feared Destroyed Avoid Accountability Knowledge
Minute by Minute, Hour by Hour, etc, SDS Improves DailyWork 000517
Confidentiality Balances Intelligence for Collaboration
Confidentiality, Secrecy, Security, Privacy
571401 - ..
571402 - Minute by Minute, Hour by Hour, Day by Day... DKR Improves Work
571403 - Understanding Improved by Analysis, Augments Intelligence
571404 - Augmenting Intelligence Improves Daily Work Creates DKR...
571406 - A fundamental paradigm shift supported by SDS is creating and using
571407 - the daily record for more than traditional record keeping to aid
571408 - future projects, as Eric cites above. ref SDS 0 4I7O
571410 - Morris noted today that often people assemble the record after
571411 - problems arise, in order to justify what was done, termed variously
571412 - CYA, "papering the job," "feel good management," and so on, as
571413 - Morris reported previously on 911123. ref SDS 4 1331
571415 - ..
571416 - SDS works differently, which Morris noted, also, on 911123.
571417 - ref SDS 4 4930
571419 - ..
571420 - On 000227 Dick Karpinski reported to the Colloquium at Stanford a
571421 - similar understanding of SDS, as more than traditional record
571422 - keeping for lessons learned and case studies to guide future
571423 - projects, proposed by Eric; and, it is more than for avoiding
571424 - accountability cited by Morris. Dick reported his observation that
571425 - SDS is used to schedule and perform the daily work, in addition to
571426 - reporting on what gets done.
571428 - ..
571429 - A simple way to help people grasp this potential is to change the
571430 - language from discussing "records," which sound bureaucratic and
571431 - nit picking, to "intelligence" which sounds proactive. Of course
571432 - it takes more than changing language to add "intelligence" to daily
571433 - management, but we can start with a conceptual adjustment.
571435 - ..
571436 - In addition to improving future projects and decisions, the main
571437 - purpose of augmenting human intelligence, through stronger
571438 - knowledge management, is to manage daily work, minute by minute,
571439 - hour by hour, day by day, for days, weeks months and years, i.e.,
571440 - as a continuous information stream that forms Knowledge Space,
571441 - explained on 960620. ref SDS 20 3516 The first step is to capture
571442 - daily working information from meetings, calls and documents, today
571443 - mostly email. On 000327 Doug Engelbart cited his 1972 paper to
571444 - define the objective of better handling for daily working
571445 - information. ref SDS 55 3971 The SDS process is further supported,
571446 - for example, by professor Keeler's research on Charles Peirce's
571447 - work to formulate a useful meaning of knowledge, reviewed on
571448 - 000515, ref SDS 82 0042, which can be applied as an "intelligence"
571449 - process of...
571451 - ..
571452 - plan, perform, report
571455 - ...explained in POIMS, ref OF 2 6649, to capture and recycle human
571456 - experience in Knowledge Space. With SDS, we are capturing the
571457 - record, not for posterity, although that gets done as a side
571458 - benefit, but rather to augment human intelligence for taking action
571459 - today, right now.
571461 - [On 000601 cited this point in letter to Morris requesting
571462 - comment on proposal by Paul Fernhout. ref SDS 87 1325
571464 - ..
571465 - [On 000601 example is glossary task initiated based on SDS
571466 - record of meeting on 000518. ref SDS 90 0001
571468 - ..
571469 - People, who have no experience with SDS are blinded by common sense
571470 - to this opportunity. They strongly dispute this can be done, and
571471 - fear the prospect of a "record," reported on 980405. ref SDS 28
571472 - 5065 It takes several months to establish proof of concept for the
571473 - paradigm shift from documents to Knowledge Space by enabling people
571474 - to experience the power of the plan, perform, report "intelligence"
571475 - process. ref OF 2 6649
571477 - ..
571478 - Besides, Eric's experience with the project in Texas, per above,
571479 - ref SDS 0 2064, another example of this benefit is Eric's report on
571480 - 000508 that he understands the project better from forcing himself
571481 - to write up the record of meetings, as a result of Rod being absent
571482 - for a few weeks. ref SDS 74 5938 This is a small window and big
571483 - beginning to understand the power of SDS and the secret of
571484 - knowledge management.
571486 - ..
571487 - Discovering secrets of powerful new methods is always resisted in
571488 - the beginning, as was the alphabet according to the Legend of
571489 - Prometheus, reviewed on 991108, ref SDS 40 5810, and so requires
571490 - extra work to overcome, as Plato, Aristotle and Socretes
571491 - discovered, reported 991209. ref SDS 43 3416 More recently the IT
571492 - industry strongly resisted VLSI technology because it did not make
571493 - common sense, and cost savings were not proven, until a lucky break
571494 - came along at a small, obscure company making memory chips, which
571495 - then provided experience to discover that resistance was not
571496 - justified, as reported by Lynn Conway from the record on 960612.
571497 - ref SDS 19 1368
571499 - ..
571500 - Secrecy, Confidentiality Worry about Litigation Discovery
571501 - Destroy Intellectual Capital Fear Accountability; Not Everyone
571503 - Morris observed today that many firms are destroying their records
571504 - after 45 days in hopes of limiting liability for poor management,
571505 - reported on 991021. ref SDS 37 2695
571507 - The Microsoft case is an example where email was one source that
571508 - showed actionable conduct. ref SDS 41 6722
571510 - ..
571511 - Eric noted that Sun Microsystems tried to implement a procedure of
571512 - destroying their intellectual capital, but people objected because
571513 - information has a continues to used for creating knowledge needed
571514 - for carrying on the work long after 45 days, as explained in the
571515 - record on 991021. ref SDS 37 2695
571517 - ..
571518 - Another example is God's "email" to Moses calling out the Ten (10)
571519 - commandments; we all benefit by having information available after
571520 - 45 days from delivery.
571522 - [On 000822 CEO reports bad management not bad luck causes
571523 - delays and reduced earnings. ref SDS A1 019R
571525 - ..
571526 - On 970106 the president of Dutra Engineering, who initially feared
571527 - this method, reported after four (4) months that it improves daily
571528 - productivity by reducing mistakes caused by people not remembering
571529 - correctly. ref SDS 22 4953
571531 - ..
571532 - For example, the...
571534 - ..
571535 - 1. Plan
571537 - ...is an agenda that sets objectives for this meeting based
571538 - on relevant history, here a telecon with Morris on 000509.
571539 - ref SDS 76 0936
571541 - ..
571542 - 2. Perform - Meeting at Intel
571544 - ...the SDS record focuses the meeting on history relevant
571545 - to objectives in the plan.
571548 - ..
571549 - 3. Report
571551 - This record reports results of the meeting that is used to
571552 - plan follow up for the next task.
571555 - ..
571556 - Case study for decision support, and lessons learned for future
571557 - projects inherently result from the plan, perform, report method of
571558 - capturing and organizing human experience day-to-day, as explained
571559 - in the record on 000227 answering Eric's question about how to
571560 - organize case study information. ref SDS 52 0001
571562 - ..
571563 - Eric's vision of Knowledge Management aligns with Morris'
571564 - explanation of SDS on 911123...
571567 - ...SDS is a tool to record, assemble and analyse facts and
571568 - ideas about events to guide decisions plan the work and
571569 - follow up to ensure decisions and plans are carried out.
571570 - ref SDS 4 0477
571573 - ..
571574 - Morris' explanation of SDS aligns with Doug Engelbart's paper which
571575 - Doug cited on 000327 to explain the objective of a Dynamic
571576 - Knowledge Repository (DKR) being considered by the team meeting at
571577 - SRI. ref SDS 55 3971....
571580 - ...daily handling of working information -- notes,
571581 - things-to-do lists, memos, letters, designs, plans, budgets,
571582 - announcements, commentary, proposals, reports, programs,
571583 - documentation, item-control catalogs, etc. And before it can
571584 - sensibly be of much value, we believe that a Workshop has to
571585 - provide for the grubby cut-and-try detail involved in the
571586 - minute-by-minute, day-after-day worker's handling of this
571587 - information: in its composition, studying, commenting upon,
571588 - arguing about, modifying, communicating, publishing,
571589 - presenting, etc. ref OF 1 0814
571591 - ..
571592 - Doug's explanation of KM, and Morris' explanation of SDS
571593 - align with reports on experience with SDS...
571596 - 1. On 890324 Clyde Earnest, VP Tudor Engineers, reported on
571597 - results from construction improvements to Broadwater Dam...
571599 - ...SDS is excellent for managing daily details so that
571600 - accurate information can be quickly obtained for decision
571601 - support. ref SDS 1 6894
571603 - ..
571604 - 2. On 950110 PG&E reported SDS helps managers get things done
571605 - accurately on time and within budget. ref DRP 2 8444
571607 - ..
571608 - 3. On 970328 US Army Corps of Engineers reported Communication
571609 - Metrics supports an "intelligence" function for daily
571610 - management because SDS tracks connections of human thought.
571611 - ref DRP 3 6172
571612 - ..
571613 - 4. Dave Vannier at Intel commented that SDS shows
571614 - self-evident benefits of the power of timely information
571615 - rather than just reams of data, ref DRP 10 0001, and
571616 - comments that selling this to people who haven't seen what
571617 - the benefits are is really tough. ref DRP 10 9055
571619 - ..
571620 - Thus, there appears to be a common vision between POIMS technology
571621 - and Eric's view on the purpose of knowledge management to augment
571622 - human intelligence for handling of daily working information in
571623 - order to improve productivity through collaboration and
571624 - deliberation that supports future projects. POIMS seeks to extend
571625 - this view by using intelligence to improve work in progress.
Productivity Handling of Daily Working Information Handling
Define Knowledge, 000307
Productivity of Management
Core SDS Knowledge Enterprise Management
610701 - ..
610702 - What do we want to accomplish...
610704 - Develop common vision of KM that leads to business plan and proposal
610705 - for funding a project to make...
610708 - SDS core engine of Knowledge Management
610710 - ..
610711 - Improve Productivity
610714 - ...requested by Eric in a letter to Colloquium on 000208,
610715 - ref SDS 48 8960, and supported by Peter Drucker's article in
610716 - Atlantic Monthly reviewed on 991025. ref SDS 38 0836
610717 - ..
610718 - On 000212 Eric proposed an innovation. ref SDS 49 9790
610720 - ...capture design notes for each part of the specification,
610721 - as they arise in the mind from meetings, calls, documents
610722 - and performing daily work. This record on "design notes"
610723 - would not appear in the "functional specification." But
610724 - work to prepare the design document could draw on the
610725 - resource by a request... ref DRP 5 6370
610727 - ..
610728 - This reflects the POIMS design to recycle intellectual capital,
610729 - which Eric rejects below. ref SDS 0 5184
610731 - ..
610732 - Eric further proposed to the Colloquium in the same letter on
610733 - 000212...
610735 - ...a "document" shouldn't be an isolated entity, but rather
610736 - a "labeled view" on a nexus of nodes. ref DRP 5 0874 He
610737 - feels a means is needed for starting new documents by using
610738 - thinking from prior related endeavors, commonly called
610739 - "experience." ref DRP 5 2352
610740 - ..
610741 - Augments human memory....
610743 - Dovetails with the way we think, ref DRP 5 5135
610745 - Mirrors the way people think in exploring design
610746 - alternatives. ref DRP 5 6804
610748 - record of thinking makes it easier to revise decisions
610749 - at a later stage, when new technology is discovered.
610751 - ..
610752 - capture ideas as they occur, in such a way that they do
610753 - not interfere with the flow of the original document --
610754 - the functional specification. ref DRP 5 6675
610756 - Ideas are saved. They all come surging back when the
610757 - designing starts, so that there is a better chance that
610758 - nothing is overlooked. ref DRP 5 7980
610760 - <8629 Tracks implications, which augments reasoning.
610761 - ref DRP 5 3363
610762 - ..
610763 - All of this is accomplished by SDS under POIMS technology,
610764 - suggesting a common vision of what needs to be accomplished in
610765 - order to augment human intelligence.
610766 - ..
610767 - Morris summarized Eric's explanation of what we both want to
610768 - accomplish as...
610771 - improving productivity
Common Sense, Wisdom; Continual Learning
Experience, Common Sense, Intuition, Learning
Data, Common Sense, Paradigm Shifts
Information, Knowledge Data Distinguish
Story - Information in context that creates a rule
Peirce, Charles Knowledge Experience Time Accuracy
Organizational Memory Who What When Where Why How Capturing Reporting
Information Knowledge Wisdom SDS Supports
931201 - ..
931202 - Converting Information into Knowledge Improves Productivity
931204 - A major knowledge management dilemma is identifying an improvement
931205 - of past technology for data and information management, as reported
931206 - on 980226. ref SDS 25 2716 What value, i.e., usefulness, is added
931207 - by "knowledge" management relative to prior efforts to manage
931208 - "data" and "information," per analysis on 000503 of discussion
931209 - between Eric Armstrong and Jack Park. ref SDS 69 3100
931211 - ..
931212 - Since productivity of humans is primarily derived from cognitive
931213 - strength, technology must help people move up a notch on the
931214 - cognitive scale from information to knowledge management, set out
931215 - in the NWO... paper. ref OF 4 5024 What though does this mean?
931217 - ..
931218 - Morris asked for an explanation of the...
931221 - Difference between "information" and "knowledge"
931224 - This was posed previously in a letter to the Colloquium on 000120.
931225 - ref SDS 46 5063 On 000307 Doug Engelbart asked the Colloquium to
931226 - define "knowledge" within a framework set out by Bellinger.
931227 - ref SDS 53 4820
931229 - [On 000713 Cliff Joslyn with LANL asked this. ref SDS 98
931230 - 4480
931232 - ..
931233 - [On 020608 knowledge define case study hard for people to
931234 - grasp, ref SDS A8 CC6J; philosophy grounding for "Knowledge
931235 - Management" reviewed 050115, ref SDS B5 SF5K, correlates
931236 - with cognitive science reviewed 960518, ref SDS 18 GS58,
931237 - management tasks considered 000307, ref SDS 53 767G, and
931238 - physical science locality principle power of knowledge
931239 - predicts and controls the future, reviewed on 040312,
931240 - ref SDS B3 YH4G
931242 - ..
931243 - On 000407 an action item was set to address Doug's request.
931244 - ref SDS 60 2805 On 000419 Doug cited this requirement again,
931245 - ref SDS 62 4964, and later noted at the SRI meeting on 000504 that
931246 - NSF denied funding because a proposal did not define "knowledge."
931247 - ref SDS 72 5555 On 000503 Eric cited the need for a definition
931248 - that guides project work, ref SDS 69 5033, noting miscommunication
931249 - for weeks about the meaning of a DKR. ref SDS 69 0672 On 000505
931250 - review of Eric's spec v0.5 (including v0.6) shows need for
931251 - definition of "knowledge" and KM to guide architecture for project
931252 - design. ref SDS 73 4864
931254 - ..
931255 - Information, knowledge, and wisdom are explained in the record on
931256 - 960227. ref SDS 15 0022 An article in Time magazine explained
931257 - human cognition, reviewed on 940409. ref SDS 16 5001, and, also,
931258 - ref SDS 16 7211 It was discussed again on 960509 reviewing a
931259 - letter from Dave Vannier at Intel. ref SDS 17 7722
931261 - "Intelligence" is explained in POIMS as a process that converts
931262 - information into knowledge, ref OF 2 0561, which can be roughly
931263 - segmented into organic structures that indicate cause and effect.
931264 - ref OF 4 5024
931266 - ..
931267 - In this context, we can define...
931269 - ..
931270 - Data....
931272 - ...is often a numerical representation for a rigid set of fixed
931273 - criteria, that have limited, but, sometimes, helpful impact by
931274 - quantifying aspects of daily affairs, if the data is accurately
931275 - observed, reported, qualified, manipulated and applied in an
931276 - appropriate context.
931278 - ..
931279 - Example:
931281 - See "data" on tread wear reported 990507. ref SDS 31 2025
931283 - ..
931284 - Eric commented that "data" typically carries a tag.
931286 - [On 000606 ontologies are designed to manage daba bases.
931287 - ref SDS 94 6768
931289 - ..
931290 - Data base reporting often is obviated by reliance on unimportant
931291 - data that is reported because technology is able to record it,
931292 - and other data that is more important is not captured because it
931293 - is too diffucult to do so. Recognition of these limitations led
931294 - to Information Management.
931296 - ..
931297 - Information...
931299 - ...is a contextual expression, or "story," of cause and effect
931300 - at a point in time, which gives meaning to data in relation to
931301 - needs and objectives; when all relevant data is not available,
931302 - for example when events occur too quickly for people and systems
931303 - to capture the record, paradigms, rules and common sense fill
931304 - out the story to replace missing data. (see also analysis on
931305 - 960509, ref SDS 17 7723)
931307 - ..
931308 - Information has immediacy from biological senses of hearing,
931309 - seeing, feeling, that seems to have immediate value.
931311 - ..
931312 - Example:
931313 - ..
931314 - See recommendation on what to do about tread wear
931315 - "data" reported 990507. ref SDS 31 0945
931317 - ..
931318 - Email directories and filing cabinets are traditional
931319 - examples of managing information.
931321 - ..
931322 - A major challenge in information management is determining the
931323 - boundaries. Where does one "chunk" of information end, and
931324 - another begin? It is not a simple question, and so the tools
931325 - need to be flexible in making assignments. On 990303 reviewed
931326 - George Miller's seminal paper that first discusses the notion of
931327 - information "chunks." ref SDS 29 6120
931330 - ..
931331 - Knowledge...
931333 - ...is the accumulation of stories, called "history," or
931334 - experience, on the same subject that show chronologies of cause
931335 - and effect over time, plus alignment and subjects which provide
931336 - context for understanding application and accuracy, and which,
931337 - in turn, yield belief and eventual conviction in the truth of
931338 - cause and effect. Thus, "experience," or "history," is a major
931339 - component of knowledge, which enables people to assess future
931340 - consequences of current and proposed action, in order to decide
931341 - whether to maintain or adjust course. See, for example, research
931342 - on Charles Peirce's work reviewed on 000515. ref SDS 82 0042
931344 - ..
931345 - Knowledge is constructed from connecting information by an
931346 - unseen process in the mind that takes no appreciable time nor
931347 - effort. Creating knowledge in the conscious span of attention
931348 - to verify meaning and understanding takes a lot of time and has
931349 - no immediate reward, per analysis on 990527. ref SDS 34 FE4J
931351 - [On 000518 Professor Keeler presented ideas from Peirce's
931352 - philosophy on "knowledge" to the team at SRI for guidance in
931353 - developing a DKR. ref SDS 84 3528 Meaning needs continual
931354 - refinement for accuracy. ref SDS 84 O43M
931356 - ..
931357 - [On 000602 definitions today were used to guide glossary for
931358 - DKR project. ref SDS 92 3132
931360 - ..
931361 - [On 000709 Bill DeHart explained SDS organizes information
931362 - into a context that is missing from other methods.
931363 - ref SDS 97 1029
931365 - ..
931366 - [On 000716 Professor Joseph Ransdell correlates "knowledge"
931367 - to a process of scientific inquiry that explains experience,
931368 - permitting future predictions. ref SDS 99 0785
931370 - ..
931371 - [On 020608 knowledge define case study hard for people to
931372 - grasp, ref SDS A8 CC6J; philosophy grounding for "Knowledge
931373 - Management" reviewed 050115, ref SDS B5 SF5K, correlates
931374 - with cognitive science reviewed 960518, ref SDS 18 GS58,
931375 - management tasks considered 000307, ref SDS 53 767G, and
931376 - physical science locality principle power of knowledge
931377 - predicts and controls the future, reviewed on 040312,
931378 - ref SDS B3 YH4G
931380 - ..
931381 - This makes knowledge management a decision support tool.
931383 - [On 000615 DKR project reported during meeting at SRI that
931384 - initial effort will avoid creating "knowledge management"
931385 - capability because there is not enough knowledge to develop
931386 - useful technology.
931388 - ..
931389 - Example:
931391 - See history and analysis of cause and effect shown in the
931392 - record on 990507, that correlated data and information into
931393 - the "knowledge" needed to resolve a problem. ref SDS 31 3712
931395 - [On 000601 advantages of Knowledge Management cited as
931396 - examples of "hooks" for attracting investment. ref SDS 88
931397 - 0400
931399 - ..
931400 - Eric noted that Traction does a great job of enabling people to
931401 - assign subjects, also called "categories," to information in the
931402 - record, reflecting his letter to the DKR project team on 000327,
931403 - ref SDS 56 1350 and on 000414. ref SDS 61 1350
931405 - [On 000601 Eric submits updated specs v0.7 citing Traction
931406 - to exemplify catagory management. ref SDS 89 5933
931408 - ..
931409 - We did not discuss today the level of effort required to
931410 - develop categories, and make useful assignments within the
931411 - time available to a busy engineer, executive, doctor,
931412 - mechanic, etc., nor how to apply subject assignments after
931413 - they have been made. Of the thousands (actually millions) of
931414 - subjects that can be assigned, how do we find the one
931415 - assigned to the paragraph that is of interest at any given
931416 - moment, and then the next moment..., and the next... On
931417 - 000221 Jack Park noted this becomes a Pandora's Box of
931418 - complexity. ref SDS 50 7455 The NWO... paper explains a
931419 - combination of tools, skills and time is needed to solve this
931420 - knowledge management dilemma. ref OF 4 6369
931422 - [...below, Eric proposes leaving aside for the time being
931423 - defining KM, and concentrating on improving email and
931424 - document management, which are already established in the
931425 - market place. ref SDS 0 2150
931427 - ..
931428 - This overlooks the fact that, even restricting KM to an
931429 - email effort, still requires a theory and methodology of
931430 - "intelligence" to solve the problem set out in Eric's
931431 - specification that recognizes the end result will "boggle
931432 - the mind," as reported on 000505. ref SDS 73 4524
931434 - ..
931435 - We cannot escape the need to help, rather than boggle,
931436 - the mind.
931439 - ..
931440 - Morris noted that explanations and use of these terms per above,
931441 - ref SDS 0 3976, in POIMS and the New World Order... paper are
931442 - different from definitions in the dictionary. He feels people will
931443 - not grasp this opportunity because the explanation differs from
931444 - common use for intelligence, information and knowledge.
931446 - ..
931447 - People are not grasping the opportunity to create useful knowledge
931448 - management tools despite availability of the dictionary. Thus, the
931449 - dictionary is not a help, because the authors were not building a
931450 - DKR, and had no experience with such an exercise.
931452 - ..
931453 - On 000515 professor Mary Keeler's paper on Charles Peirce's work
931454 - supports a definition of "knowledge" based on human experience,
931455 - i.e., information organized by time and subject, ref SDS 82 5282,
931456 - which aligns with analysis on 900303 of Campbell's research on AI
931457 - about the role of connections in human thought. ref SDS 2 3002
931458 - Landauer's paper on LSA reviewed on 960518 further discusses
931459 - knowledge in relation to experience, ref SDS 18 8811, as does
931460 - Einstein's work, reviewed on 991124. ref SDS 42 0001 Thus, 10
931461 - years of research and 15 years using SDS point to a definition of
931462 - knowledge for the purpose of creating useful technology.
931464 - [On 000518 Mary Keeler discussed Peirce's philosophy with
931465 - DKR project team at SRI. ref SDS 84 8439
931467 - ..
931468 - Communication Metrics expands common use of terms for "knowledge,"
931469 - and "knowledge management," per above, ref SDS 0 5096, in order to
931470 - lift civilization to a new plateau. Eric points out in his letter
931471 - on 000503 that knowledge management is a marketing buzz word.
931472 - ref SDS 69 5033 To give it meaning, we need definitions that guide
931473 - development of tools and processes for improving current practice.
SDS POIMS Core Function of Knowledge Management
Core SDS Knowledge Enterprise Management
Memory Improved by SDS
Mistakes Avoided Caused by Information Overload
Information Overload Requires SDS to Expedite Being Prepared
PIM Paradigm Expand to POIMS, Eugene, 000504
Paradigm Shifts Hard to Sell Because People Fear Untried Costly Solut
Intelligence Augmented by Better Memory
A31101 - ..
A31102 - How do we get there?
A31104 - Rod proposed accomplishing knowledge management by implementing POIMS
A31105 - theory and underlying methodology to...
A31108 - Augment intelligence
A31111 - ...which Eric cited in his letter on 000423. ref SDS 64 5096
A31113 - ..
A31114 - On 000426 Jack Park notified the DKR team at SRI that SDS on
A31115 - the Internet demonstrates proof of concept for knowledge
A31116 - management. ref SDS 66 3315 On 000503 Jack cited goal to use
A31117 - Knowledge Space, ref SDS 69 6138 and on 000504 Jack commended
A31118 - these methods. ref SDS 71 6082
A31120 - ..
A31121 - Eugene Kim, who was asked on 000511 to lead the DKR meetings at
A31122 - SRI, ref SDS 79 0784, reported on 000504 specific features he
A31123 - feels are needed for a DKR, ref SDS 71 0784, and in a separate
A31124 - letter noted that Welch DKR methods are effective. ref DRP 7
A31125 - 1352
A31127 - ..
A31128 - Bill Bearden a contributor to the extended team noticed on
A31129 - 000405 that the SDS method offers a broader application than
A31130 - other people have available. ref SDS 58 3877
A31132 - ..
A31133 - Paul Fernhout, another respected voice in the extended DKR
A31134 - effort, commented favorably in a recent letter on 000516 about
A31135 - SDS methods. ref DRP 9 0001
A31137 - ..
A31138 - Cliff Joslyn, who leads a team developing knowledge management
A31139 - capability at Las Alamos National Lab, has requested a meeting
A31140 - to review SDS, and on 000430 cited benefits of SDS for relying
A31141 - on the record to guide the work, rather than personal recall.
A31142 - ref DRP 1 0001
A31145 - ..
A31146 - Better Memory Augments Human Intelligence
A31147 - Remembering Big Part of Human Reasoning that Improves Productivity
A31149 - Morris summarized the benefit of SDS cited above, ref SDS 0 1920, as
A31150 - improving productivity by helping people remember critical information
A31151 - that is otherwise forgotten or mixed up due to information overload,
A31152 - which he cited previously on 990721. ref SDS 36 0001
A31154 - ..
A31155 - Other benefits that are less obvious, are helping people understand
A31156 - correlations and implications of information by providing context and
A31157 - alignment that are missing from other methods of storing information.
A31159 - [On 000515 research shows accuracy of understanding is a constant
A31160 - process of refinement, which makes "truth" a moving target due to
A31161 - meaning drift over time. ref SDS 82 7380
A31163 - ..
A31164 - [On 000601 Eric reported the SDS record helps people remember a
A31165 - lot of details that typically can only be captured by a tape
A31166 - recording. ref SDS 91 0001
A31168 - ..
A31169 - [On 000601 Eric explained having misplaced the POIMS paper,
A31170 - which is better managed by SDS. ref SDS 91 6035
A31173 - ..
A31174 - Eric seemed to concur that information overload needs a solution, and
A31175 - that a simple means to capture and organize the record quickly would
A31176 - be helpful, in light of his experience on the project in Texas.
A31177 - ref SDS 0 2064
A31179 - "Remembering" is a big part of human reasoning, also called
A31180 - "intelligence," that adds value to everything, as reported on
A31181 - 900319. ref SDS 3 0005
A31183 - ..
A31184 - On 000106 Morris noted that "alphabet technology" helps people
A31185 - remember by writing things down that can be used later, like
A31186 - notes of a meeting; and, in doing so, people can expand their
A31187 - thinking by changing the arrangement of objects that symbolize
A31188 - internal thoughts, called letters, using pen and paper, or an
A31189 - editor like Eric is specifying for the DKR, to organize and
A31190 - connect information. This capability is commonly called
A31191 - literacy, explained on 991108. ref SDS 40 4960
A31193 - ..
A31194 - POIMS explains how SDS enhances alphabet technology to augment
A31195 - human intelligence by adding time management to information
A31196 - management, that lifts the capacity to think, remember and
A31197 - communicate. ref OF 2 3742
A31199 - ..
A31200 - Once that capability is put into play, like the alphabet and
A31201 - printing press in earlier times, people have a new foundation
A31202 - upon which to build new tools and processes for a stronger
A31203 - civilization. This would greatly aid the open source method
A31204 - proposed for the DKR project, leading to a whole host of new
A31205 - tools for Enterprise Management.
A31208 - ..
A31209 - POIMS Augments Institutional Memory; Advances PIM Technology
A31211 - Morris suggested providing PIM support to improve personal memory,
A31212 - rather than an organization wide effort, which leads to POIMS.
A31213 - ref OF 2 6221
A31215 - ..
A31216 - Adopting Morris' suggestion might facilitate marketing, and aligns
A31217 - with Eric's planning to improve email, as an interim solution.
A31219 - ..
A31220 - This perspective seems incorrect because...
A31222 - Initially, managing personal information always occurs in the
A31223 - context of an organization, or community of interests. POIMS
A31224 - is a stronger model of real world requirements for managing
A31225 - context, than is PIM technology.
A31227 - ..
A31228 - [...below SDS supports organizational memory. ref SDS 0 QF8L
A31230 - ..
A31231 - Memory exists in individuals, but the notion of "institutional
A31232 - memory" is well accepted as a big asset, if it can be created,
A31233 - as explained in POIMS. This is the entire rationale of a
A31234 - Dynamic Knowledge Repository (DKR), which many organizations
A31235 - around the world are attempting to create, as reported by Lee
A31236 - Iverson at SRI on 000324. ref SDS 54 4877 On 000330 Marcello
A31237 - Hoffman, also at SRI, reported that these projects have not
A31238 - succeeded in defining "knowledge management." ref SDS 57 0713
A31239 - Since SDS accomplishes this objective, it seems to provide a
A31240 - benefit that is quite useful.
Communication Manager Need Not Attend Meetings
Number Com Managers Varies
Experience, Need Broader Base
Pilot Tests Validate Change, Quantum Leaps
Communication Manager Aligns Team Metrics Proactive
Connect Record Com Manager Need Not Attend Meetings
Debugging Management Mistakes Discover all Subjects
Com Manager Need Not Attend Meetings; Fewer Needed
Value at Risk Controls Number Com Managers
Intelligence Connect Record Need Not Attend Meetings Save Money
AJ1301 - ..
AJ1302 - Com Manager Need Not Attend Meetings to Aid Productivity
AJ1303 - Adding Intelligence to Information Improves Collaboration
AJ1305 - Morris cited his work load managing 5 major projects, which
AJ1306 - requires constant travel and meetings. He asked how many
AJ1307 - Communication Managers are needed to attend all those meetings
AJ1308 - in order to benefit from knowledge management using SDS and
AJ1309 - Communication Metrics?
AJ1311 - ..
AJ1312 - A little intelligence goes a long way to improve management, so
AJ1313 - it is not necessary for every communication to be supported by
AJ1314 - SDS in Knowledge Space, in order for all communications to be
AJ1315 - strengthened.
AJ1317 - ..
AJ1318 - Communication Metrics to improve productivity by helping people
AJ1319 - remember, like accounting and engineering, takes special tools,
AJ1320 - skills and hard work, i.e., diligence, noted by Andy Grove in
AJ1321 - his book on building Intel, reviewed on 980307. ref SDS 27 3101
AJ1323 - [On 000603 discussed with Morris. ref SDS 93 2014
AJ1325 - ..
AJ1326 - [On 000706 the record of Morris' work using Outlook and Word
AJ1327 - shows that executives do not have time to generate useful
AJ1328 - "intelligence" from daily working information. ref SDS 96
AJ1329 - 8505
AJ1331 - ..
AJ1332 - The number of people needed for Com Metrics varies according to
AJ1333 - the skills and circumstances of the work. Some managers get
AJ1334 - the same job done with 3 or 4 engineers and 1 accountant, while
AJ1335 - other managers need 5 or 6 engineers, 2 accountants and a
AJ1336 - plumber.
AJ1338 - [On 020618 Gary Johnson asked about this. ref SDS A9 W26I
AJ1340 - ..
AJ1341 - Accordingly, every setting requires experimentation to discover
AJ1342 - an effective mix of support, as called out by Andy Grove, ibid.
AJ1343 - ref SDS 26 3416 As well, Doug Engelbart calls for pilot
AJ1344 - testing to discover the level of effort needed to improve
AJ1345 - productivity, reviewed on 991222. ref SDS 44 5402
AJ1347 - ..
AJ1348 - One simple pilot test that seems to emerge from experience with
AJ1349 - the DKR project is for a Communication Manager to simply
AJ1350 - organize and connect email traffic on important issues.
AJ1352 - ..
AJ1353 - It isn't necessary to attend meetings in order to build an
AJ1354 - organic subject structure, and generate action items that solve
AJ1355 - information overload by adding organization and follow up to
AJ1356 - the record. See for example the review of Eric's editor spec
AJ1357 - on 000505. ref SDS 73 0000 Suddenly a new resource simply
AJ1358 - emerges that provides context for decision support, and ideas
AJ1359 - on steps need to move ahead based on "intelligence" developed
AJ1360 - from the record.
AJ1362 - ..
AJ1363 - This may help overcome a sticking point where people have had
AJ1364 - difficulty in the past explaining to themselves and their boss
AJ1365 - why another person is needed at meetings, as Morris related on
AJ1366 - 990527. ref SDS 34 074D It would reduce the cost, perhaps
AJ1367 - enough to introduce this support so people can later assess the
AJ1368 - benefits of having a resource at meetings from time to time who
AJ1369 - can facilitate discussions based on a deeper understanding of
AJ1370 - the record, than is possible by conventional practice.
AJ1372 - ..
AJ1373 - "Intelligence" can be generated on behalf of a program or
AJ1374 - project manager, who can provide edits in advance of
AJ1375 - publication, to reflect an official position; or, it can be
AJ1376 - published by Welch or any other consultant, as an express KM
AJ1377 - resource.
AJ1379 - ..
AJ1380 - The amount of help needed depends on how much "intelligence" is
AJ1381 - helpful, which typically relates to the value at risk. Low
AJ1382 - risk projects may not need any help, because, even if things
AJ1383 - crash, it does not impact income and reputation. Complex
AJ1384 - situations with a lot of communication, may require a lot of
AJ1385 - help to maintain alignment at some times during the project,
AJ1386 - and then quiet down.
AJ1388 - ..
AJ1389 - The program/project manager controls the cost based on the
AJ1390 - amount of information provided for analysis.
AJ1392 - ..
AJ1393 - On 970603 Dave Vannier cited advantage of SDS support to keep
AJ1394 - projects aligned with objectives and requirements. ref SDS 24
AJ1395 - 5803 He noted this is a constant challenge. Later there were
AJ1396 - reports of uneven quality on meeting notes; only about 50% of
AJ1397 - the record is useful. This provides a significant opportunity
AJ1398 - to fix the 50% that is not useful, and to improve the 50% that
AJ1399 - is somewhat useful. It aligns with studies from a report on
AJ1400 - 960205 that managers waste 70% of their time in unproductive
AJ1401 - meetings. ref SDS 14 5222 This presents a large pool of money
AJ1402 - to be saved, which might justify experimenting with adding
AJ1403 - intelligence to management.
AJ1405 - ..
AJ1406 - The Internet provides a convenient means for everyone to access
AJ1407 - this new form of intelligence. As Eric points out today, not
AJ1408 - everyone likes this method, ref SDS 0 5184, but many seem to
AJ1409 - feel it helps their understanding of the work. ref SDS 0 1920
AJ1410 - Better understanding, usually means better work, fewer mistakes
AJ1411 - and delays. Eric's main compliant seems to be slow access to
AJ1412 - links. People get frustrated waiting. This is a technology
AJ1413 - issue that is being solved by lower cost high speed access.
SDS POIMS Support Knowledge Management, 000517
POIMS Poorly Written, 000517
Armstrong, Eric, POIMS Poorly Written, 000516
Knowledge Space Design Not Accepted to Recycle Intellectual Capital,
Boggles Mind with Links, Eric Armstrong
Fry's Nobody will Pay $20 for SDS - There is No Demand for Intelligen
POIMS Printed Eric Does Not Use Online Review Rejects Knowledge Space
AU1001 - ..
AU1002 - Alignment on Objectives Supports Common Effort to Advance KM
AU1004 - Rod noted alignment between Eric's objective to augment human
AU1005 - intelligence with tools that support discussion and deliberation,
AU1006 - maintain records of the decisions, and mirror the way people think,
AU1007 - which Eric has spelled out the past few months, per above, ref SDS 0
AU1008 - 5084, provides a common vision for using SDS to support knowledge
AU1009 - management.
AU1012 - ..
AU1013 - POIMS Poorly Written, SDS Confusing and Different from Other Methods
AU1015 - Eric said that knowledge management is not well enough settled to
AU1016 - create a tool like SDS, reflecting his letter on 000503 saying
AU1017 - "knowledege" is hard to understand as a concept for programming
AU1018 - software. ref SDS 69 5033
AU1020 - [On 000601 Eric submits changes for v0.7 of requirements for
AU1021 - CDS, and explains objective to support "alignment"
AU1022 - capability. ref SDS 89 4967
AU1024 - ..
AU1025 - Eric explained having printed the POIMS paper, following up telecon on
AU1026 - 000509. ref SDS 76 5440 He offered handwritten comments, per his
AU1027 - practice reported on 000504 to use printed material rather than read
AU1028 - online for access to context. ref SDS 70 5092 His handwritten notes
AU1029 - in the margins and between paragraphs in the printed material were too
AU1030 - difficult to read, reflecting experience on 961023 showing poor
AU1031 - results using traditional methods that are strengthend with SDS.
AU1032 - ref SDS 21 2079
AU1034 - ..
AU1035 - Eric plans to prepare and submit comments on POIMS via email, when
AU1036 - time permits.
AU1038 - [On 000530 submitted follow up requesting Eric's comments
AU1039 - via email. ref SDS 86 0001
AU1041 - [On 000601 Eric lost the POIMS paper with his comments, it
AU1042 - might be in his car; he has not had time to prepare legible
AU1043 - comments. ref SDS 91 6035
AU1045 - ..
AU1046 - [On 020920 Dave Snowden in charge of KM at IBM prefers
AU1047 - printed paper. ref SDS B1 UN6H
AU1049 - ..
AU1050 - Eric feels POIMS is not an effective explanation of technology
AU1051 - for knowledge management, and said that POIMS is poorly written
AU1052 - because it depends on connections (links) to information from
AU1053 - other sources.
AU1056 - ..
AU1057 - He indicated the SDS design to create...
AU1060 - Knowledge Space
AU1063 - ...where information is created once, and then automatically
AU1064 - connected into a contextual chronology of cause and effect
AU1065 - (i.e., a form of "space") that can be used again and again as a
AU1066 - knowledge resource when needed, rather than re-entered, as set
AU1067 - out in the record on 960620, ref SDS 20 3516, and explained as
AU1068 - a process of...
AU1071 - ..
AU1072 - Recycling Intellectual Capital
AU1075 - ...in POIMS, ref OF 2 6649, is not effective, confirming prior
AU1076 - objections to SDS links on 000504. ref SDS 70 1739 On 000125
AU1077 - Eric submitted proposed specification for DKR tools which
AU1078 - includes capability to link which he expects will "boggle the
AU1079 - mind." ref SDS 47 3975 Below, he feels "knowledge" and
AU1080 - "knowledge management" are not well enough defined to produce
AU1081 - useful tools. ref SDS 0 5092
AU1083 - ..
AU1084 - [On 000601 Paul Fernhout clarifies that objections to links
AU1085 - arise when the browser is configured to open each link in a
AU1086 - new window. With that method the display quickly fills with
AU1087 - multiple windows that overwhelm span of attention.
AU1088 - ref SDS 87 0894
AU1090 - ..
AU1091 - [On 000811 Eric again objects to links in correspondence.
AU1092 - ref SDS A0 0001
AU1094 - ..
AU1095 - On 000508 Eric submitted v0.6 to the requirements for an
AU1096 - OHS/DKR editor, which explains a feature he calls "Reusable,"
AU1097 - ref SDS 75 0782, that sounds like it might support Knowledge
AU1098 - Space, as reviewed on 000505, ref SDS 73 1804, contrary to the
AU1099 - concerns he cites today.
AU1101 - [On 000601 Eric submits v0.7 of requirements that explain
AU1102 - objective to support "alignment" capability called out in
AU1103 - POIMS. ref SDS 89 4967
AU1105 - ..
AU1106 - We did not discuss today that SDS emulates the human mind's
AU1107 - ability to re-use existing information to grow new knowledge,
AU1108 - as explained in the record on 960518 reviewing Tom Landauer's
AU1109 - paper on...
AU1110 - ..
AU1111 - Latent Semantic Analysis Theory of Acquisition,
AU1112 - Induction and Representation of Knowledge ref SDS 18 8811
AU1114 - ..
AU1115 - Eric suggested that information needed to understand SDS should
AU1116 - be incorporated into POIMS, rather than rely on links. Eric
AU1117 - confirmed today that he does not like SDS because links are
AU1118 - confusing, stated previously on 000405, ref SDS 58 4823, when
AU1119 - he proposed using more "inline" material rather than using
AU1120 - links, and more recently on 000504. ref SDS 70 1739
AU1122 - [On 000601 Paul Fernhout indicates he is viewing links in
AU1123 - separate windows, rather than a single window, which may
AU1124 - increase "confusion". ref SDS 87 0308
AU1126 - ..
AU1127 - We did not review today the need to work on the challenge of a
AU1128 - connected environment that "boggles the mind," which Eric cites
AU1129 - in the requirements specification he has prepared for the DKR
AU1130 - project, ref DRP 8 2337, reviewed on 000505. ref SDS 73 4524 It
AU1131 - seems likely that any environment to improve communication will
AU1132 - confront the knowledge management dilemma of a connected
AU1133 - environment that eventually exposes to the conscious mind a
AU1134 - level of complexity which the mind is designed to suppress, as
AU1135 - embodied by the Legend of Prometheus, reviewed on 991108.
AU1136 - ref SDS 40 5368
AU1138 - ..
AU1139 - Morris concurred that Communication Metrics is not a good
AU1140 - communication method because Rod does not have $1M from selling SDS,
AU1141 - which he cited as the central purpose of communication, i.e., getting
AU1142 - people to say "yes," which aligns with comments on 000116. ref SDS 45
AU1143 - 5063
AU1145 - On 000516 (yesterday), Eugene Kim submitted to the DKR team a
AU1146 - list of "use cases" for software development which SDS already
AU1147 - supports. ref SDS 83 4393 Earlier on 000504 Eugene listed
AU1148 - specific capability he would like software to accomplish in
AU1149 - order to improve productivity of research work, which SDS,
AU1150 - also, already implements. ref SDS 71 6033
AU1152 - ..
AU1153 - Assessing the value of new technology based on poor financial
AU1154 - results, conflicts with the history of alphabet technology that
AU1155 - was strongly resisted for thousands of years, as reported on
AU1156 - 991108, ref SDS 40 7426, yet, today, many people feel it helps
AU1157 - communication. The people who initially resisted made a
AU1158 - mistake which was later overcome by persistence in explaining
AU1159 - and demonstrating over a long period the benefits of augmenting
AU1160 - human intelligence using an analog of internal thoughts.
20 Dollars at Fry's Guage of Market Demand for Better Management
Pay $20 at Fry's Shows Demand Perceived Value for Using SDS to Improv
Evaluate Market Conditions
Business Model Revenue Stream
New Market Business Potential
Demand for SDS Pay $20 at Fry's Shows Perceived Value of SDS
B21001 - ..
B21002 - $20 at Fry's of Demand SDS Improve Management, Earnings
B21003 - ----------------------------------------------------------
B21004 - Morris noted that a good gauge of customer perceived value is
B21005 - to offer a product for $20 at Fry's, or other public place,
B21006 - where a lot of people are hurrying to get tools that improve
B21007 - their lives.
B21009 - ..
B21010 - He asked how many people would pay $20 for SDS to augment human
B21011 - intelligence? Morris recalled that last year two colleagues at
B21012 - Intel, skilled in evaluating product proposals, reported that
B21013 - SDS technology for adding "intelligence" to management is funny
B21014 - and alien. ref SDS 35 1767 They feel this would not work at
B21015 - Intel. On 990527 he explaind strong cultural forces that
B21016 - prevent improving management. ref SDS 34 1233
B21017 - ..
B21018 - This analysis might recognize that SDS is at the
B21019 - beginning of the Knowledge Management development curve. Even
B21020 - though it has existed for 10 - 15 years in an evolving form,
B21021 - the correlation of forces needed for knowledge technology to
B21022 - take root has not yet formed. This is seen from the fact that
B21023 - no other knowledge management capabilities exist, which shows
B21024 - it is very difficult to create, cited by Marcello Hoffman,
B21025 - SRI's leading expert on KM, in a meeting on 000330. ref SDS 57
B21026 - 0713
B21028 - ..
B21029 - Christensen explains in his book...
B21032 - The Innovator's Delimma
B21035 - ... that disruptive technologies lie dormant for long periods,
B21036 - while the necessary ingredients to create a new market
B21037 - gradually form, per telecon with Morris on 990527, ref SDS 34
B21038 - 5258 then suddently become a strategic inflection point cited
B21039 - by Grove in his book...
B21042 - ..
B21043 - Only the Paranoid Survive
B21046 - ...reviewed on 980307. ref SDS 26 6148
B21047 - ..
B21048 - Thus, the question at this stage, is not how many people
B21049 - will pay $20 for the chance to save $K and $M, but rather how
B21050 - to get the pilot testing done to demonstrate cost savings that
B21051 - draw people to pay $20, $100, $1,000 or any amount in order to
B21052 - save time and money, and solve world problems by doing a better
B21053 - job than they are now doing?
Intelligence Augmented by Better Memory
Remembering Links Improved by SDS
Memory Fragile, People Can Align Communication for a Minute
Meaning Part of Semiotics, Part of Memory
Memory Aided by Semiotics, 000515
Communication Part of Semiotics, 000515
Inference Part of Semiotics, Causation, Sequence, Chronology
Command and Control of the Record
Accurate Understandings Command Control Record Semiotics
Context Linking Analysis Intelligence Adds Value
Good Management Defined Intelligence Memory Organization Analysis Ali
Command Control the Work SDS Enables Engineer to Perform Duty to Give
Define Good Management Practices Command Control of the Record Using
SDS Excellent for Organizational Memory Avoid Mistakes But People Won
Intel, Morris Jones Define Objective of Knowledge Management Command
Knowledge Management Purpose Command and Control of the Record
C22101 - ..
C22102 - Semiotics = Communication + Meaning + Inference
C22103 - Decision Support Aided SDS Organization, Context, Understanding
C22105 - Morris asked for a broader explanation of how SDS augments human
C22106 - intelligence?
C22109 - We considered the explanation that SDS helps people...
C22112 - ..
C22114 - think, remember and communicate
C22117 - ...set out in POIMS. ref OF 2 2000
C22119 - Morris and Eric noted that this explanation is too short, or
C22120 - flip, i.e., it lacks substance.
C22122 - ..
C22123 - SDS uses time to organize information in Knowledge Space. This
C22124 - shows context that enhances meaning and understanding of cause
C22125 - and effect that aids decision support, which improves daily
C22126 - management and eventually earnings.
C22127 - ..
C22128 - Eric's experience on his project in Texas, reported
C22129 - above, is an example of this benefit. ref SDS 0 2064 SDS makes
C22130 - it faster and easier to obtain such benefits consistently.
C22132 - [On 000709 Bill DeHart reported that SDS organizes
C22133 - information better than other tools.
C22135 - ..
C22136 - They strongly disputed that SDS helps communication, because,
C22137 - as Eric noted, the POIMS paper is poorly written and has a lot
C22138 - of links instead of providing everything needed to understand
C22139 - the technology, and, as Morris noted, Rod has not convinced
C22140 - people to buy SDS, per above. ref SDS 0 4275
C22142 - [On 000601 Eric explained having misplaced the POIMS paper,
C22143 - which is better managed by SDS. ref SDS 91 6035
C22144 - ..
C22145 - On 000120 a broader view of communication beyond
C22146 - "selling," was explained to the Colloquium at Stanford.
C22147 - ref SDS 46 1225
C22149 - ..
C22150 - Besides convincing people to say "yes," a means is needed to
C22151 - maintain alignment of the work over weeks, months and years of
C22152 - performing work that results from saying yes, commonly called
C22153 - understanding and follow up, that reduces the risk of mistakes,
C22154 - loss, conflict and failure, which Intel's chairman, Andy Grove,
C22155 - says results from mental maps that are forgiving of ambiguity,
C22156 - reviewed on 980307. ref SDS 27 7571
C22158 - ..
C22159 - On 950327 Communication Metrics was formulated to focus on this
C22160 - dimension of communication, ref SDS 9 8492, which is further
C22161 - explained in the paper on the New World Order... ref OF 4 2732
C22164 - ..
C22165 - SDS Augments Intelligence by Adding Intelligence to Information
C22166 - Context Management Empowers People to Control Complexity
C22167 - Command and Control of the Record Supports Decisions, Semiotics
C22169 - Morris asked for the benefit SDS provides?
C22171 - [On 000601 Eric explained having misplaced the POIMS paper,
C22172 - which is better managed by SDS. ref SDS 91 6035
C22174 - ..
C22175 - SDS provides an efficient way of investing intellectual capital
C22176 - by capturing organizational memory showing who, what, when,
C22177 - where, why and how things happened, noted above by Morris.
C22178 - ref SDS 0 5083 and ref SDS 0 5113
C22180 - [On 011003 Eric frustrated about lack of command and control
C22181 - of the record, wanted recommendations. ref SDS A7 EC5N
C22183 - ..
C22184 - This builds shared meaning that makes collaboration effiective,
C22185 - which Dave Vannier noted on 970603 is needed at Intel.
C22186 - ref SDS 24 5803 Covey maintains capturing organizational
C22187 - memory is good management practice, reviewed on 921205.
C22188 - ref SDS 5 2231 SDS adds "intelligence" to organize, align,
C22189 - analyse, summarize and obtain feedback that strengthens
C22190 - accuracy of information, and provides knowledge of cause and
C22191 - effect, per above. ref SDS 0 5096 Drucker says "anlaysis" is a
C22192 - key to good management, reviewed on 931130. ref SDS 7 7911
C22193 - More recently on 991025 Drucker called for technology to
C22194 - "routinize" management practices based on work in cognitive
C22195 - science. ref SDS 38 0785 SDS does this, see POIMS, ref OF 2
C22196 - 0367, and Morris's comments on 911123. ref SDS 4 0477
C22198 - ..
C22199 - POIMS explains SDS provides an effective Knowledge Space that
C22200 - enables people to manage complexity and avoid mistakes by
C22201 - positioning information in the context of cause and effect.
C22202 - ref OF 2 1107
C22204 - [On 010221 military may have need for SDS to support Command
C22205 - Center activity. ref SDS A5 786K
C22207 - ..
C22208 - Knowledge Space augments human thinking by enhancing alphabet
C22209 - technology, see POIMS. ref OF 2 3742
C22211 - ..
C22212 - Command and control of the record compliments organizational
C22213 - memory, in that...
C22215 - Projects entail many subjects, organizations, and other
C22216 - variables which are constantly evolving, and require
C22217 - decisions every day at all management levels about
C22218 - objectives, commitments and requirements. A large written
C22219 - and verbal record of daily activity results. The ability to
C22220 - command access to relevant information, and the ability to
C22221 - "control" content of the record, offers the best chance to
C22222 - succeed. Without tools for command and control of the
C22223 - record, people are overwhelmed by information overload,
C22224 - reducing daily management to guess and gossip, which makes
C22225 - communication the biggest risk in enterprise. ref OF 2 1113
C22227 - ..
C22228 - Semiotics is a philosophy for strengthening communication,
C22229 - meaning and inference, that is implemented by SDS command and
C22230 - control of the record.
C22232 - [On 000713 reviewed semiotics. ref SDS 98 4267
C22234 - ..
C22235 - This is the benefit Lee Iverson proposed as "use cases" for the
C22236 - DKR on 000427, ref SDS 67 1462, and which Eugene Kim repeated
C22237 - yesterday in a letter to the DKR team. ref SDS 83 4393
C22239 - ..
C22240 - Thus, it seems clear that people want the power of adding
C22241 - intelligence to management, but they do not yet know how to
C22242 - express what they want because the expression is beyond their
C22243 - experience.
C22245 - ..
C22246 - The only real issue is how soon we can help people understand
C22247 - the opportunity to save time and money. Right now, since
C22248 - people do not have this experience, they do not believe; they
C22249 - do not have the requisite faith to "climb the mountain" of SDS,
C22250 - reported on 950915. ref SDS 11 4930
C22253 - ..
C22254 - Morris noted that only a few people are familiar with command and
C22255 - control of the record, so not enough people at Fry's would pay $20 for
C22256 - this benefit.
C22258 - He advised that command and control of his business unit at
C22259 - Intel means hiring and firing people. He feels SDS would not
C22260 - support his responsibility to exercise command and control as
C22261 - it is ordinarily understood and applied in daily management.
C22263 - ..
C22264 - We reviewed the opportunity of adding value to conventional
C22265 - practice by providing tools that enhance command and control of
C22266 - the record, so that people can perform their work more closely
C22267 - aligned with objectives and requirements, as Morris suggested
C22268 - in our meeting on 950301, ref SDS 8 3497, and thereby reduce
C22269 - the need for firing people. This supports exercising authority
C22270 - to hire and fire people in a responsible manner.
C22272 - ..
C22273 - Eric advised that he does not believe SDS improves management,
C22274 - based on his experience using the record on the Internet. He
C22275 - and Morris both noted that it is slow and frustrating to access
C22276 - SDS links on the Internet.
C22278 - ..
C22279 - Perhaps this is a target of opportunity.
C22281 - ..
C22282 - If access were fast and cheap, say for example, if DSL cost was
C22283 - more affordable and reliable, it might open a new world of
C22284 - increased awareness about a broader range of issues that impact
C22285 - success, and thus save time and expense of correcting mistakes,
C22286 - large and small.
Email Core Capability of DKR, Eric,
Email Hyperdocuments Integrate
Energy Problem Solved by Market Forces
Bootstrap Strategies, 000227
Editing Core Capability
DKR Difficult Architecture, Hard to Design, Not Understood
Knowledge Management Not Understood, Eric Armstrong
CF1101 - ..
CF1102 - Better Email to Solve "Problems" and Improve Collaboration (CDS)
CF1103 - Information Overload Solved by Better Collaboration through Email
CF1105 - Morris asked what problem Eric wants to solve?
CF1107 - Eric cited the world energy problem can be addressed by better
CF1108 - collaboration tools, as he reported in the record on 000120.
CF1109 - ref SDS 46 7592
CF1111 - ..
CF1112 - He, also, seemed to mention information overload as a problem
CF1113 - that needs attention in order to improve productivity, but this
CF1114 - was not discussed in depth. POIMS proposes using tools that
CF1115 - aid human thinking in converting information into useful
CF1116 - knowledge. ref OF 2 1054 and ref OF 2 1299
CF1117 - ..
CF1118 - Eric cited plans to eventually incorporate IBIS logic
CF1119 - support in the OHS/DKR tool set. Morris related classes he has
CF1120 - taken that indicate this capability can be helpful. No
CF1121 - examples were cited showing how this supports the dynamics of
CF1122 - daily work.
CF1123 - ..
CF1124 - Eric explained that the email and collaborative document
CF1125 - management system (CDS) he is building (reviewed on 000505,
CF1126 - ref SDS 73 0001, will save time and expense by eliminating or
CF1127 - reducing the need for meetings like today, since people can
CF1128 - collaborate through email to develop software, as proposed by
CF1129 - Doug Engelbart in the meeting on 000324. ref SDS 54 6992 On
CF1130 - 000227 Eric explained a scenario of how this would improve his
CF1131 - work. ref SDS 51 1248 This is an important first step toward
CF1132 - knowledge management.
CF1134 - We did not discuss this proposition in depth today,
CF1135 - including the need for a connected environment to avoid
CF1136 - meaning drift, explained on 991101, ref SDS 39 0857, which
CF1137 - is particularly acute in email, and thereon makes
CF1138 - communication the biggest risk in enterprise, as evidenced
CF1139 - by the high cost of medical mistakes, reviewed on 990924.
CF1140 - ref DIP 1 1680
CF1141 - ..
CF1142 - This presents a significant challenge, since the
CF1143 - method proposed to improve productivity, is a major source
CF1144 - of mistakes, loss and conflict, i.e., it directly causes
CF1145 - the problems it seeks to solve, absent the alignment that
CF1146 - Eric feels is confusing. ref SDS 0 5184
CF1148 - [...above, need to define "knowledge" and solve,
CF1149 - complexity of subjects is cited. ref SDS 0 1830
CF1150 - ..
CF1151 - Eric advised that "knowledge" and "knowledge management"
CF1152 - are not well enough defined, per above, ref SDS 0 0785, to
CF1153 - guide production of specific tools, as he discussed with Jack
CF1154 - Park on 000503. ref SDS 69 5033
CF1156 - [On 000518 "knowledge" defined during DKR project meeting at
CF1157 - SRI attended by Eric. ref SDS 84 3528
CF1159 - ..
CF1160 - [On 000615 DKR project reported during meeting at SRI that
CF1161 - initial effort will avoid creating "knowledge management"
CF1162 - capability because there is not enough knowledge to develop
CF1163 - useful technology.
CF1165 - ..
CF1166 - [On 020718 Eric defines knowledge. ref SDS B0 DW4G
CF1167 - ..
CF1168 - He feels the DKR project should initially focus on tools
CF1169 - with an email interface, and a distributed data model, similar
CF1170 - to email, as set out in his letter to Jack on 000503.
CF1171 - ref DRP 6 2714
CF1175 - ..
CF1176 - DKR Will Gain Acceptance Through Bootstrapping Superior Methods
CF1178 - Morris asked how Eric plans to achieve market penetration?
CF1180 - There are a lot of projects around the world working on email and
CF1181 - document management, as Lee Iverson noted at the meeting on 000324.
CF1182 - ref SDS 54 4877 Morris asked how the DKR will gain acceptance in the
CF1183 - face of this competition?
CF1185 - ..
CF1186 - Eric related ideas from his letter to the Colloquium on 000227,
CF1187 - ref SDS 51 1248, where an open source environment will enable a
CF1188 - lot of people to use powerful new technology for free that will
CF1189 - improve productivity of design work, and thereby will discover
CF1190 - added value reflected by product requirements for the OHS
CF1191 - editor reviewed on 000505. ref SDS 73 0001
CF1192 - ..
CF1193 - He feels top-down solutions will not be successful for
CF1194 - this kind of capability.
CF1196 - ..
CF1197 - This aligns with DKR team planning at meeting on 000406 to
CF1198 - enhance email for improving software engineering, which will
CF1199 - bootstrap further improved tools by the open source community
CF1200 - that will then accomplish knowledge management based on
CF1201 - experience using the initial tools. ref SDS 59 5078
CF1203 - ..
CF1204 - Eric reviewed Bootstrapping on 000227, ref SDS 51 0788, and
CF1205 - Paul Fernhout commented more recently on 000509. ref SDS 77
CF1206 - 4514
Distribution. . . . See "CONTACTS"