THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: May 4, 2000 02:44 PM Thursday; Rod Welch

Received call from Eric and Jack Park about Com Metrics.

1...Summary/Objective
2...Printing for Review Eliminates Access, Benefit Online Material
3...Links Confusing Wants More Inline Material in Email
4...Knowledge Overwhelming, Links Confusing in Email Wants Inline Material
5...Three Strategies for DKR Project Currently Being Considered


..............
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CONTACTS 
0202 - Intel Corporation                    408 765 8080                                                                                                                  O-00000704 0201
020201 - Mr. Morris E. Jones; Business Unit Manager =408 545 9521                                                                                                         O-00000704 0201
020202 - morris.jones@intel.com                                                                                                                                           O-00000704 0201
020203 - Cable Network Operation                                                                                                                                          O-00000704 0201

SUBJECTS
Customer Requests for Information
Proposal Ideas, Terms, Scope of Services SRI DKR Project, 000503
Alliances on Development License Agreement
Planning Next Version Proposal on License
SDS Schedule Diary System, 000227 Printed Material Preference,
Overwhelmed Details of Daily Management in SDS Links
Links Email Objectionable, Takes Time Access Web
Confused Connected Environment Prefer Printed Letter
Print Prefered Avoid Responsiblity Online Access to Links
Multiple Views, Translating, Linking, OHS Launch Plan, Doug Engelbart
Addressability Granular, Links Overwhelming Multiple Views Opened in
Multiple Views, Transcoding, e.g., WBI, IBM
Overwhelming Addressability Granular, Links Multiple Views Opened in

4615 -    ..
4616 - Summary/Objective
4617 -
461701 - Follow up ref SDS 91 0252.
461702 -
461703 - Eric expressed interest in Welch DKR proposal.  He will review with
461704 - Jack and consider how to present for consideration to the team.
461705 -
461706 -
461707 -
461708 -
461709 -
4618 -
4619 -
4620 - Discussion
4621 -
462101 - Eric returned my call from the letter sent last night, ref SDS 91
462102 - 5796, and left a message with his number...
462103 -
462104 -
462108 -  ..
462109 - Called him back.
462110 -
462111 - Eric received my letter, ref DIP 3 0001, to Jack on our discussion
462112 - yesterday about advancing the SRI project to develop a KM capablity:
462113 - the DKR. ref SDS 91 6903
462114 -
462115 - Reviewed briefly dilemma cited by Eric on 000503 that "knowledge" has
462116 - not been defined, ref SDS 92 5033, and so the scope of a DKR cannot be
462117 - set, per his letter to me, also, yesterday. ref SDS 91 5933
462118 -
462119 - I explained the plan to create a core knowledge capability using SDS,
462120 - that would be licensed to SRI's DKR project for development of add-on
462121 - tools, ref SDS 84 8000, which could evolve through open source
462122 - development into a powerful Enterprise Management capability for
462123 - solving macro problems.
462124 -
462126 -  ..
462127 - Printing for Review Eliminates Access, Benefit Online Material
462128 -
462129 - Eric said he printed the record for 000503, and is reading it,
462130 - but does not see the list of add-on features.
462131 -
462132 -      [On 000517 Eric submits handwritten comments on printed copy of
462133 -      POIMS. ref SDS 96 7482
462134 -
462135 -      [On 000601 Eric lost the printed document for POIMS somewhere in
462136 -      his car; it is not available for review during a telephone call.
462137 -      ref SDS 98 6035
462138 -
462139 - I suggested reading SDS records online, rather than printing, so that
462140 - links can be opened.  Connections save time of rework entering things
462141 - over and over again.  We enter something once, and then point to the
462142 - resource in Knowledge Space.  Therefore everything is not going to be
462143 - immediately visible.  This enables people to focus on big points and
462144 - drill down into details, as needed.
462146 -  ..
462147 - I asked Eric to look at my letter to Jack online, and click on the
462148 - link for "basic elements" shown in para 2. ref DIP 3 7668  This opens
462149 - the SDS record explaining elements of the proposal. ref SDS 91 6903
462150 -
462151 - Eric found that, and noticed the first sentence discusses "add ons."
462152 -
462153 - He asked how to access the list of add ons?
462154 -
462155 - I pointed out the reference at the end of the sentence.
462156 -
462157 -
462158 -
462160 -  ..
462161 - Links Confusing Wants More Inline Material in Email
462162 - Knowledge Overwhelming, Links Confusing in Email Wants Inline Material
462163 -
462164 - Eric commented that SDS records are confusing because there are so
462165 - many links.  This concern seems conflicting, since Eric is preparing a
462166 - DKR requirements specification that he reports on 000125 will "boggle"
462167 - the mind. ref SDS 34 3975
462169 -         ..
462170 -        [On 000601 Paul Fernhout clarifies that objections to links
462171 -        arise when the browser is configured to open each link in a new
462172 -        window.  With that method the display quickly fills with
462173 -        multiple windows that overwhelm span of attention. ref SDS 97
462174 -        0308
462176 -      ..
462177 -     This aligns with the record on 991014 where Morris wants to avoid
462178 -     responsibility of having links to background available.
462179 -     ref SDS 27 3066
462181 -      ..
462182 -     On 000405 Eric proposed greater use of "inline" material so there
462183 -     are fewer links to follow that boggle the mind. ref SDS 71 ZF5Q
462185 -  ..
462186 - Why, if Eric is creating a spec that will "boggle the mind," is there
462187 - such strong objection when the capability is encountered, since on
462188 - 000227 Eric requested support for his ideas on the grounds that this
462189 - same capability, which he is creating to "boggle the mind" will, also,
462190 - improve productivity. ref SDS 45 1248
462191 -
462192 -      [On 000505 Eric adds section to editor spec for "Catagorizable"
462193 -      under Functional Requirements to support analysis, and cites
462194 -      Welch work. ref SDS 94 5003
462195 -
462196 -      [...new release of updated spec continues to "boggle the mind."
462197 -      ref SDS 94 4524
462198 -
462199 -      [On 000509 Eric explains links are not effective for him.
462200 -      ref SDS 95 5724
462201 -
462202 -      [On 000517 Eric confirms SDS is a poor knowledge management
462203 -      program because links are confusing; he likes printed material.
462204 -      ref SDS 96 0825
462205 -
462206 -      [On 000811 Eric objects to links in correspondence. ref SDS 99
462207 -      0001
462209 -  ..
462210 - This is a challenge of delivering a lot of firepower to people, which
462211 - SDS provides, as reported on 950204. ref SDS 7 4995  When we are
462212 - familiar driving a commercial street car, and then slip into race car,
462213 - things look different, and we have difficulty handling the power at
462214 - first.
462215 -
462216 - One solution with SDS, as with any communication, when we get a letter
462217 - that we don't understand, call the author and ask what is intended.
462218 -
462219 - With a little orientation on structure and procecure, we are quickly
462220 - on our way navigating through Knowledge Space to obtain intelligence.
462221 -
462222 - Eric clicked on the link for system "add ons," and opened the record
462223 - for 000423 showing his analysis of Paul Fernhout's comments about
462224 - developing a business model for the DKR project, where Eric asked for
462225 - add ons that could be developed to support a core KM capability.
462226 - ..
462227 - Eric noticed the list of 14 initial add ons that a DKR team can
462228 - develop to support Enterprise Management. ref SDS 84 8000
462229 -
462230 - Eric expressed interest in the plan shown on 000503. ref SDS 91 6903
462231 -
462232 - He asked about the design of SDS that provides a core capability to
462233 - convert information into knowledge?
462234 -
462235 - I advised that the design is an asset, as set out in the record on
462236 - 000425, ref SDs 86 1674, and that the SDS record on the Internet is a
462237 - first order proof of the design, explained on 971021. ref SDS 16 3636
462238 -
462239 - I am willing to invest the asset for joining with others to accomplish
462240 - the plan in the record on 000503. ref SDS 91 0760
462241 - ..
462242 - Eric related experience from years ago showing that reticence to
462243 - disclose trade secrets was not effective for him.  As a result, he
462244 - counsels making maximum disclosure of valuable capabilities that are
462245 - unfamiliar to others.
462246 -
462247 - We reviewed the prospect of making a wider disclosure in a meeting
462248 - with Morris, in the event Eric and/or Jack feel the proposal on 000503
462249 - justifies further consideration.
462250 -
462251 - Eric will consider the Welch proposal, and discuss with Jack.
462252 -
462253 - Eric will let me know, if he wants to talk further about this.
462254 -
462255 -
462257 -  ..
4623 -
4624 -
4625 - 1445 called Jack
4626 -
462601 - Jack received the letter to him, ref DIP 3 0001, sent yesterday.
462602 - ref SDS 91 6789
462603 -
462604 - He said there is a reference in the record he wants suppressed, but
462605 - he cannot think of where it is located.
462606 -
462607 - He is leaving for the meeting at SRI and will discuss Welch ideas
462608 - with Eric.
462609 -
462610 -
462611 -
462612 -
4627 -

SUBJECTS
3 Strategies
DKR Undefined (Strategy #1 on 000504??)
Email System Proposed by Eugene, Lee (Strategy #2 on 000504??)
WBI Transcoding, Doug (Strategy #3 on 000504??)

500701 -  ..
500702 - Three Strategies for DKR Project Currently Being Considered
500703 -
500704 - Eric related that Doug has three ideas under consideration for
500705 - his trip to Washinton beginning 000520, cited in Doug's letter on
500706 - 000419, ref SDS 81 2535...
500707 -
500708 -      1.  DKR, so far undefined per record on 00120. ref SDS 32 3002
500709 -
500710 -          On 000424 Eric notes DKR not defined well enough to explain
500711 -          nor to build. ref SDS 85 5880
500712 -
500713 -          On 000426 Jack Park noted DKR undefined. ref SDS 89 2340
500714 -
500715 -          Jack cited SDS as provided basis for DKR. ref SDS 89 3315
500716 -          ..
500717 -      2.  Email system proposed by Lee and Eugene last week.
500718 -
500719 -          Implementing idea on 000120. ref SDS 32 3871
500720 -
500721 -      3.  WBI presented on 000413 by Mike Wirth. ref SDS 77 5148
500722 -
500723 -
500724 - Eric understands that Doug is leaning toward emphasizing WBI
500725 - capability.
500726 -
500727 -
500728 -
500729 -