CONTACTS 
0201 - Intel Corporation                    408 765 8080
020101 - Mr. Morris E. Jones; Business Unit Manager =408 545 9521
020102 - morris.jones@intel.com
020103 - Cable Network Operation
0202 - Armstrong Consulting                 650 845 1782
020201 - Mr. Eric Armstrong
020202 - eric.armstrong@eng.sun.com

SUBJECTS
Complex Overwhelming Many People Using SDS
Links Feared Prefer Avoid Responsibility Online Links
Boggle Mind Prefer Avoid Responsibility Online Links
Links Complex Shocking Avoid Power Microcosm Knowledge
Knowledge Management Dilemma Links Rejected Complex, Ignorance Avoids
Dilemma Knowledge Management, Problem???
Summary Avoids Being Overwhelmed by Details, But Masks Critical Nuanc
Links Reveal Complexity Knowledge Prefer Ignorance, Avoid Responsibli
Links Boggle Mind in Knowledge Space, Eric Armstrong
Knowledge Space Design Not Accepted to Recycle Intellectual Capital,
Links Make SDS Difficult to Follow Eric Proposes Solution to Use Inli
Inline Material Reduce Links and Solve Problem of Being Overwhelmed b

3014 -
3014 -    ..
3015 - Summary/Objective
3016 -
301601 - Follow up ref SDS 94 0000, ref SDS 93 0000.
301602 -
301603 - Received ref DRT 1 0001 from Eric commenting on the letter to Tim
301604 - Fong, ref DIP 1 0001, on 000809, ref SDS 94 0001, responding to Tim's
301605 - interest in Peter Drucker,
301607 -  ..
301608 - Eric does not discuss Drucker in his letter today.  He voices strong
301609 - objection to links in correspondence, stating...
301611 -       ..
301612 -      There oughta be a law against sending a link instead of a
301613 -      message. ref DRT 1 Q45N
301615 -       ..
301616 -      The imaginary dialog goes something like this:
301617 -
301618 -         •  Here's a message!
301619 -
301620 -         •  Ha ha! Just fooling. Here's a link to the message!
301621 -            ..
301622 -         •  Click me! There's a message here. Really!
301623 -
301624 -         •  <click>
301626 -             ..
301627 -         •  Ha ha! Guess what! This message is in parts!
301628 -
301629 -            If you click the next several links, you'll get
301630 -            the message. Honest!
301631 -
301632 -            ....
301634 -  ..
301635 - Eric's objection to links aligns with his notice on 000503 that the
301636 - meaning of "knowledge" is hard to understand, ref SDS 57 5033, shown
301637 - by his concern on 000504 that links are confusing. ref SDS 58 1739  At
301638 - that time, review showed that objection to linking conflicts in some
301639 - respects with Eric's call on 000227 for "intelligence" that connects
301640 - current work to relevant history in order to save time. ref SDS 41
301641 - 1248 Earlier, on 000125 Eric proposed a design to improve information
301642 - technology which he expected would create a connected record that
301643 - would "boggle the mind." ref SDS 39 3867
301645 -  ..
301646 - On 000601 Paul Fernhout clarified that objections to links arise when
301647 - the browser is configured to open each link in a new window.  This
301648 - method causes the display to quickly fill with multiple windows that
301649 - overwhelm span of attention. ref SDS 64 0308
301651 -  ..
301652 - Objections to links that improve productivity illustrates the need to
301653 - specify good management in order to encourage people to gain
301654 - experience needed to overcome ignorance, fear and denial.  It also
301655 - helps to configure the browser program to open all links in the same
301656 - window.
301657 -
301658 -     [On 00824 Eric is not a fan of archives, and does not like linked
301659 -     records in email. ref SDS 95 FJ5H
301661 -      ..
301662 -     [On 000824 Eric reports that Doug proposes using a method like SDS
301663 -     for archiving email; Eric objects because he does not like storing
301664 -     the record. ref SDS 95 FJ5H
301666 -      ..
301667 -     [On 000921 responded to Eric's letter today. ref SDS 96 0001
301669 -      ..
301670 -     [On 000924 Eric responded saying his objection to using Knowledge
301671 -     Space is not serious.
301673 -  ..
301674 - Feedback is critical to product development.
301676 -  ..
301677 - On 000122 letter to Eric and the Colloquium team explained and
301678 - illustrated web mail system of Knowledge Space, ref SDS 38 0001, and
301679 - requested feedback.
301681 -  ..
301682 - Eric's objection to links aligns with prior objections on 000405,
301683 - ref SDS 48 ZF5Q, later on 000504, ref SDS 58 1739, and to Knowledge
301684 - Space on 000517. ref SDS 61 5184
301686 -  ..
301687 - On 960620 the objective of links to provide...
301688 -
301689 -
301690 -               clear, concise, complete communication
301691 -
301692 -
301693 - ...was cited, ref SDS 12 1643, based on a useful Knowledge Space.
301694 - ref SDS 12 3516
301696 -  ..
301697 - On 990419 concerns about following a lot of links, as Eric raises
301698 - today, led to procedures for judicious review of the record,
301699 - ref SDS 22 2601, which sets out that people are not required to follow
301700 - all of the links, but need only read those that support current work.
301702 -  ..
301703 - On 991014 KM dilemma reviewed thirst for knowledge that conflicts with
301704 - desire for simplicity, summary, and to be shielded from burden of
301705 - responsiblity for knowledge, which brings accountability. ref SDS 30
301706 - 3066
301708 -  ..
301709 - One cause of frustration about links may be low speed access, although
301710 - Eric likely has high speed DSL, cable or equivalent.
301712 -  ..
301713 - Eric's objection to using links appears to conflict with product
301714 - specification he developed, and reported on 000125 that the design
301715 - will be highly linked, causing the system to "boggle the mind."
301716 - ref SDS 39 3975
301718 -  ..
301719 - On 000213 Eric reported in a letter that he strongly supports Doug
301720 - Engelbart's goal to augment ability to manage complex problems.
301721 - ref SDS 40 0638  He re-stated this during a meeting at SRI on 000324.
301722 - ref SDS 44 FS3J  Links into Knowledge Space significantly strengthen
301723 - ability to manage complexity, reported by USACE on 970328. ref DRP 3
301724 - 6172
301726 -  ..
301727 - Since knowledge results from connections of cause and effect over
301728 - time, we cannot deliver knowledge without providing links to related
301729 - history showing cause and effect over time, which Eric promoted in his
301730 - letter to the team on 000227. ref SDS 41 1248
301732 -  ..
301733 - This presents a delimma of balancing the bliss of ignorance against
301734 - the power of the microcosm that comes with knowledge from enhancing
301735 - alphabet technology.
301736 -
301737 -
301738 -
301739 -
301740 -
301741 -
301742 -
301743 -
301744 -
301745 -
3018 -