Welch Company
San Francisco, CA


S U M M A R Y


DIARY: October 21, 1997 01:50 PM Tuesday; Rod Welch

Received article on using the Internet for Project Management.

1...Summary/Objective
....................SDS records on the Internet
...................Anytime,Anywhere Intelligence
.......................Knowledge Space
....................Repository of Knowledge
2...The Internet supports automated management under POIMS technology, see
.......Dave Vannier said Intel's management was "people intensive" but
.......LTC Thompson, CESPN-DE, set intranets as a goal in the draft
.......Sun Microsystems is using intranet for project management. see
.......MIT has placed Building Codes on its WWW server
3...Intranets...
.....•..Support partnering, per example at web site...
.....•..Rework reduced on construction using global offices to access
.....•..Design teams communicate without numerous phone calls or
.....•..Provides electronic record of all discussions, decisions and
.....•..Allows transfer or sharing documents, specifications, change
4...Issues to be resolved for using a project intranet:
....1...Who makes up the project information team?
....2...Who publishes and controls information on the intranet?
....3...How is information submitted for publication on the intranet,
........The alternative is not to use "partnering" agreement, but
....4...What information will be managed by the intranet?
........"Brainstorming" determines information published on intranet.
........Security and Access Control
........Information Catagories Requires Careful Development
........Focus Group Used by Sun Microsystems for WBS Development
....5...What technology will be used
........Cost is estimated at $10K...
....6...Who is responsible for installation, set-up, maintenance?


..............
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CONTACTS 

SUBJECTS
Evaluate Market Conditions
Anytime Anywhere Intelligence
Webmail Anytime Anywhere Intelligence on Internet Provides Addressabi
Webmail Enhances Collaboration Enterprise Adds Value to Internet by A
Internet Needs Content Enabled by SDS for Delivering Intelligence Any
Virtual Office Reduces Cost of Paper Handling
Webmail Paper Handling Reduced Paperless Office Cost Savings Manageme
Anytime Anywhere Information Overload Not Very Productive, Dave Vanni
Least Productive Business System at Intel, Dave Vannier

4811 -
4811 -    ..
4812 - Summary/Objective
4813 -
481301 - Follow up ref SDS 14 0000, ref SDS 13 0000.
481302 -
481303 - This article explains procedures for using the Internet to support
481304 - construction management. ref SDS 0 2222  The procedures apply equally
481305 - to project and general management.  The Internet and local intranets
481306 - provide a direct means to integrate information from different sources
481307 - through a single automated environment using a Web browser.  Security
481308 - and access priveleges are supported. ref SDS 0 6593 This can
481309 - facilitate implementation of programs like RMS at USACE, by gradually
481310 - adding capability over time, rather than having to use an entirely new
481311 - program all at once.
481312 -
481313 -     [On 980630 reviewed article in PMJ explaining a case study using
481314 -     an Internet Web site for project management. ref SDS 44 0633]
481316 -  ..
481317 - The article says intranets can support a joint partnering environment.
481318 - That approach is probably not realistic under present competitive
481319 - bidding requirements and practices.  But an intranet can still enhance
481320 - performance of existing management methods under competitive bidding
481321 - without implementation through partnering.  Such use can support
481322 - effective partnering while also protecting the interests of the
481323 - governemnt.
481325 -  ..
481326 - The Internet is a "new reality" of management that needs a fast, easy
481327 - way to create useful content, and it needs "intelligence" support for
481328 - organizational memory, as reported on 960304. ref SDS 6 2044
481329 -
481330 -     [On 980307 Andy Grove, CEO of Intel, says the Internet is a new
481331 -     reality that requires changes in management skills and procedures.
481332 -     ref SDS 39 3151]
481334 -      ..
481335 -     [On 000403 Jack Park cites demand for carefuly structured thinking
481336 -     when using the web for daily management. ref SDS 64 3782
481338 -  ..
481339 - Information from meetings, calls and email increases complexity that
481340 - increases the risk of making mistakes, and overlooking opportunities
481341 - due to information overload, as explained in POIMS, ref OF 4 6221, and
481342 - analysis of executive and communication training on 970829,
481343 - ref SDS 21 2878, and earlier on 950426. ref SDS 3 4392
481345 -  ..
481346 - The core problem of complexity overwhelming human mental biology is
481347 - further explained in NWO....
481348 -
481349 -     Faster technology increases mistakes............. ref OF 7 8303
481350 -     Information overload compresses time, distance... ref OF 7 8303
481351 -     New realities overwhelm mental biology........... ref OF 7 7928
481352 -     Communication must transcend new realities....... ref OF 8 4925
481354 -  ..
481355 - Dreams of a paperless and virtual office to save time and money have
481356 - so far failed, because the design of SDS is counterintuitive, and so
481357 - is difficult for people to discover, as explained in POIMS.
481358 - ref OF 4 SK7L and ref OF 5 5820
481359 -
481360 -      [On 000324 Lee Iverson reported research at SRI shows KM projects
481361 -      have failed. ref SDS 63 4877
481363 -       ..
481364 -      [On 000425 KM is a secret of SDS. ref SDS 67 0480
481366 -       ..
481367 -      [On 010924 Morris reported nobody has discovered the secret of
481368 -      the SDS design. ref SDS 71 XT5F
481370 -       ..
481371 -      [On 020608 Dave Snowden reports research at IBM shows KM has
481372 -      failed to meet expectations. ref SDS 72 ZN6I
481374 -  ..
481375 - SDS and Communication Metrics methodologies meet the demand for useful
481376 - content on the Internet by making it fast and easy to create
481377 - connections with context that increases span of attention so that
481378 - people are not overwhelmed by confusion from complexity of information
481379 - overload, as explained in the USACE CESPN memo to HQ USACE CEMP-E...
481380 - ref DRP 1 4172.
481382 -  ..
481383 - Using SDS to create organizational memory and add flexible structure,
481384 - for analysis, alignment, summary and obtain obtain feedback to verify
481385 - accuracy, and track action items in the original context, will add
481386 - value to the Interent by adding content that facilitates understanding
481387 - and follow up, which are currently hampered by information overload.
481388 -
481389 -      [On 990419 developed judicious review to help people use the
481390 -      connections that leverage the power of intelligence. ref SDS 58
481391 -      2601
481393 -  ..
481394 - On 960304 industry leaders cite demand for content esstential to make
481395 - the Internet an economic success. ref SDS 6 2044
481397 -  ..
481398 - On 970222 Larry Ellison and Bill Gates reported personal computers
481399 - need an application to complement wordprocessing and spreadsheets.
481400 - ref SDS 14 3967
481402 -  ..
481403 - Paperless and virtual office reported on 960626 illustrate desire for
481404 - using the Internet to improve management....
481405 -
481406 -      Paperless office reviewed at Intel.............. ref SDS 10 4432
481407 -      Better organization and access.................. ref SDS 10 3888
481408 -      Collaboration and knowledge repository.......... ref SDS 10 2222
481409 -
481410 - ...which IT has so far failed to deliver. ref SDS 10 3333  Paperless
481411 - office implies electronic handling, rather than printing documents and
481412 - manually moving, organizing, storing and retrieving.
481413 -
481414 -     [On 971105 printing using browser technology planned. ref SDS 30
481415 -     3871
481417 -      ..
481418 -     [On 021013 converted from PCL default to Internet support.
481419 -     ref SDS 74 6F9F
481421 -  ..
481422 - The record on 890809 shows people need better listening to make
481423 - communication effective with accurate understanding and follow up.
481424 - ref SDS 1 CJ9J  Better communication from understanding links between
481425 - cause and effect, and timely follow up together improve command and
481426 - control of the work.  Good management improves productivity and
481427 - earnings from saving lives, time, and money.
481429 -  ..
481430 - "Intelligence" summarizes goals for better listening, as explained in
481431 - POIMS, ref OF 4 1X6G, which complements popular terms for a paperless
481432 - or virtual office, per above. ref SDS 0 X6TS
481434 -  ..
481435 - It may be possible to accomplish some of the goals for a "paperless"
481436 - and "virtual" office to improve the conventional role of documents for
481437 - enabling accurate understandings and timely follow up, by putting...
481438 -
481439 -                    SDS records on the Internet
481440 -
481441 - ....to make "delivering the goods" fast and easy, so that everybody is
481442 - on the same page.  Many people are helped by a connected web of
481443 - accurate knowledge generated by only a few people using SDS, based on
481444 - a paradigm for...
481446 -                    ..
481447 -                   Anytime,Anywhere Intelligence
481449 -  ..
481450 - The Com Metrics web site...
481451 -
481452 -                http://www.welchco.com/
481453 -
481454 - ...empowers people and organizations with command and control for
481455 - accessing all forms of multi-media "intelligence," including analysis
481456 - that makes information valuable for knowledge work, using ordinary Web
481457 - browser technology.  Links between records showing cause and effect of
481458 - actions, decisions and results would be instantly accessible, per
481459 - research on 960629, ref SDS 11 0000  This architecture meets popular
481460 - objectives for adding value to the Internet by application to improve
481461 - productivity and earnings, rather than merely an electronic billboard
481462 - and purchasing channel, as set out below. ref SDS 0 5884
481463 -
481464 -      [On 971206 initial implementation completed. ref SDS 35 0001
481466 -       ..
481467 -      [On 971210 demonstrated initial system. ref SDS 36 0001
481469 -       ..
481470 -      [On 010907 many people object to better management because fear
481471 -      of accountability prevents using the Internet for working
481472 -      "intelligently." ref SDS 70 ZN3M
481474 -       ..
481475 -      [On 010907 many people report better results using "intelligence"
481476 -      on the Internet. ref SDS 70 0P8P
481478 -       ..
481479 -      [On 020820 0103 engineers and computer scientists trying to
481480 -      advance information to knowledge management frustrated, cannot
481481 -      understand objective; ask "what are we trying to accomplish -
481482 -      letter explains elements of "Knowledge Management" based on
481483 -      3-layer architecture. ref SDS 73 4C6F
481485 -       ..
481486 -      [On 030716 discovered procedure to use Internet and avoid
481487 -      indexing and caching. ref SDS 75 P143
481489 -       ..
481490 -      [On 030728 Google reports procedure to suppress visibility is
481491 -      very limited. ref SDS 76 K48O
481493 -       ..
481494 -      [On 100904 0943 cell phone technology advanced to make using
481495 -      anytime, anywhere intelligence more viable; while increasing
481496 -      demand for ability to generate "intelligence." ref SDS 77 X84R
481498 -       ..
481499 -      [On 101209 0823 Windows 7 Microsoft oprating system restrictive
481500 -      permissions deny access transferring records between computers
481501 -      and to the Internet, prevents anytime, anywhere intelligence.
481502 -      ref SDS 78 1R5H
481504 -  ..
481505 - Webmail would provide the power of SDS connections that add value to
481506 - ordinary email by enabling people to use addressability that saves
481507 - time and money with links to specific information in Knowledge Space,
481508 - rather than to an entire document, as related on 960620. ref SDS 9
481509 - 3516
481511 -  ..
481512 - Knowledge Space on the Interent is a big step toward the goal of
481513 - better productivity using a "paperless" or "virtual" office, which has
481514 - eluded and frustrated technologists and practitioners, as reported on
481515 - 960626. ref SDS 10 3333
481516 -
481517 -      [On 980226 IBM announced plans to market "business intelligence,"
481518 -      which may indicate interest in using the Internet for saving time
481519 -      and money by improving management. ref SDS 37 0000
481521 -       ..
481522 -      [On 980307 Andy Grove's book "Only the Paranoid Survive" supports
481523 -      Communication Metrics methodology. ref SDS 38 0001]
481525 -       ..
481526 -      [On 980613 goal for paperless office to get better productivity
481527 -      has been elusive. ref SDS 42 0526
481529 -       ..
481530 -      [On 980915 Internet search engines make SDS records advertising
481531 -      asset. ref SDS 46 0001
481533 -       ..
481534 -      [On 990328 defined "knowledge space." ref SDS 56 4789]
481536 -       ..
481537 -      [On 990603 report that Communication Metrics on the Internet
481538 -      accomplishes this goal. ref SDS 60 3456]
481540 -       ..
481541 -      [On 000405 Doug Engelbart calls for addressability in email that
481542 -      is in SDS webmail. ref SDS 65 2484
481544 -       ..
481545 -      [On 000802 business plan uses SDS record on the Internet for
481546 -      sales. ref SDS 68 2501
481548 -       ..
481549 -      [On 000809 "passing fancy" shows advertising asset. ref SDS 69
481550 -      0001
481552 -  ..
481553 - Internet delivery of the SDS diary and connected documents via email
481554 - provides a new medium of webmail that makes Communication Metrics work
481555 - product easier to use, and allows people to gain experience using
481556 - "intelligence" without having to learn SDS.  This can illustrate
481557 - benefits that are otherwise difficult for people to grasp without
481558 - experience, as reported by USACE on 961101, ref SDS 12 8888, and which
481559 - later the Corps to report on 970418 that Communication Metrics
481560 - provides "intelligence." ref SDS 15 5368
481561 -
481562 -     [On 971105 sharpened this objective. ref SDS 30 2367]
481564 -  ..
481565 - Delivering anytime, anywhere intelligence should add value to the
481566 - Internet.  On 960509 Dave Vannier at Intel reported that at this time
481567 - the Internet only provides...
481568 -
481569 -
481570 -                   Anytime, anywhere information
481571 -
481572 -
481573 - ...that is not very useful to managers, according to Dave Vannier at
481574 - Intel. ref SDS 8 3502  Earlier on 950927 Dave reported that email is
481575 - the least productive business Intel uses, so adding "intelligence"
481576 - support should be welcomed. ref SDS 4 4939
481577 -
481578 -     [On 971105 developed plans to implement improvements. ref SDS 30
481579 -     4927 and ref SDS 30 2367
481581 -      ..
481582 -     [On 990422 Dave indicated Communication Metrics on the Internet
481583 -     shows progress on this goal. ref SDS 59 8400]
481585 -      ..
481586 -     [On 990907 Dave recognized this distinction. ref SDS 61 0001]
481588 -  ..
481589 - Since intelligence adds value to information, the combination of SDS,
481590 - a skilled Communication Manager to gather, organize and analyse daily
481591 - intelligence, and the Internet to deliver it to managers anytime,
481592 - anywhere, can add value to managers and to the information they create
481593 - and receive each day, by building and maintaining shared meaning, per
481594 - discussion with Merrill Malvini on 970826. ref SDS 20 6702
481596 -  ..
481597 - This may solve the problem of managers getting so much information
481598 - they do not have time to think, reported on 970910. ref SDS 22 3479
481600 -  ..
481601 - It would provide an automated "repository of experience, i.e., a....
481602 -
481603 -
481604 -                       Knowledge Space
481605 -
481606 -
481607 - ...defined on 960620, ref SDS 9 3516, to summarize analysis on 940510
481608 - showing that SDS enabling people to generate and maintain an
481609 - "encyclopedia" of their knowledge, ref SDS 2 8403, explained in NWO.
481610 - ref OF 8 21AE and in POIMS, ref OF 6 1107, which also reflects
481611 - industry trends for organizations to maintain memory of critical daily
481612 - experience through a...
481614 -                     ..
481615 -                    Repository of Knowledge
481616 -
481617 -
481618 - ...described on 970525 in an article on the "Project Office" concept.
481619 - ref SDS 18 4700  This is, also, the "paperless" and "Virtual" office
481620 - capability, which, for example, Turner wants. ref SDS 7 2640
481621 -
481622 -      [On 980613 reviewed article on "Virtual Office." ref SDS 42 0526]
481624 -       ..
481625 -      [On 991222 Doug Engelbart proposes a knowledge repository to
481626 -      augment human capabilities. ref SDS 62 1140]
481628 -       ..
481629 -      [On 000120 Doug's Colloquium asks what a dynamic knowledge
481630 -      repository (DKR) looks like.
481632 -       ..
481633 -      [On 000421 Colloquium says DKR supports lessons learned.
481634 -      ref SDS 66 5933
481636 -  ..
481637 - We can fashion a linking method so users can access the detail from
481638 - the Summary.  They would be shielded from awareness of how large the
481639 - record is, and so would not be reluctant to review information of
481640 - immediate relevance which they recognize from the Summary, because the
481641 - overall size of the record is very large and so psychologically
481642 - burdensome.
481643 -
481644 -     [See discussion with Tom Keesling at USACE and letter on 971028,
481645 -     suggesting intranets to support Communication Metrics. see the
481646 -     record at ref SDS 29 0000.]
481648 -      ..
481649 -     [On 971105 developed objective and scope for Web project. see the
481650 -     record at ref SDS 30 1459]
481652 -      ..
481653 -     [Met Bill DeHart on 971108 to evaluate viability of using Internet
481654 -     to deliver SDS records, ref SDS 31 1111.]
481656 -      ..
481657 -     [Began SDS coding for Internet/HTML support on 971108. ref SDS 32
481658 -     5340]
481660 -      ..
481661 -     [See SDS features to support HTML on 971113 ref SDS 33 1668.]
481663 -      ..
481664 -     [Sent letter to Jim with copy to Tom on 971113, ref SDS 34 1717.]
481666 -      ..
481667 -     [See completion of SDS system on 971206, ref SDS 35 4862,]
481669 -      ..
481670 -     [On 980321 successful test of Web site. ref SDS 40 4345]
481672 -      ..
481673 -     [On 980405 began work on Web site home page to explain
481674 -     Communication Metrics and "business intelligence". ref SDS 41
481675 -     2573]
481677 -      ..
481678 -     [On 980625 encountered limitations of Internet. ref SDS 43 0000]
481680 -      ..
481681 -     [On 980723 Communication Metrics web site supports clear, concise
481682 -     and complete communications. ref SDS 45 2759]
481684 -      ..
481685 -     [On 981107 Tom Keesling asks about security and access priveleges.
481686 -     ref SDS 54 4494]
481688 -      ..
481689 -     [On 990305 USACE trying papereless contracting. ref SDS 55 9044]
481691 -      ..
481692 -     [On 990331 proposed Common Administration. ref SDS 57 8112]
481693 -
481695 -  ..
4817 -
4818 -
4819 - Progress
4820 -
482001 - Received an article ref OF 1 0000, explaining application of
482002 - intranets to construction management.
482003 -
482004 -
482006 -  ..
482007 - The Internet supports automated management under POIMS technology, see
482008 - ref OF 5 8558, also called Enterprise Workflow, similar to what Max
482009 - Wideman asked about on 970820, ref SDS 19 3345.
482010 -
482011 -       [Notified Max Wideman of this idea on 971024, ref SDS 28 0105.]
482012 -
482013 -       [On 980630 received article in PMJ that sounds similar to what
482014 -       these folks are doing. ref SDS 44 0633]
482016 -  ..
482017 - Many organizations are trying Web based intranets. ref OF 1 1181
482018 -
482019 -       Dave Vannier said Intel's management was "people intensive" but
482020 -       moving to Web, ref SDS 16 3333.
482021 -
482022 -         [On 990422 Dave indicated Communication Metrics on the
482023 -         Internet accomplishes Intel's goals to use the web.
482024 -         ref SDS 59 8400]
482026 -          ..
482027 -         [On 990907 Dave says Communication Metrics delivers timely
482028 -         information, rather than data. ref SDS 61 0001]
482029 -
482030 -
482032 -        ..
482033 -       LTC Thompson, CESPN-DE, set intranets as a goal in the draft
482034 -       Operations Plan dated oa 970516, ref SDS 17 2029.
482035 -
482036 -       Sun Microsystems is using intranet for project management. see
482037 -       ref OF 1 1181
482038 -
482039 -       Fails Management System is a construction management company
482040 -       using intranets to improve "communication." ref OF 1 1184
482042 -        ..
482043 -       Bill DeHart is unaware of use by Sprint of an intranet for the
482044 -       project with PG&E and Bechtel, ref SDS 26 5555.
482045 -
482046 -
482048 -        ..
482049 -       MIT has placed Building Codes on its WWW server
482050 -       ref OF 1 0330
482051 -
482052 -       Canadian institute for Construction Research (IRC) uses the
482053 -       Internet to provide worldwide access to its research, ref OF 1
482054 -       0330
482056 -        ..
482057 -       Carnegie Mellon University uses a Web server as an information
482058 -       broker to search environmental regulations for specific projects
482059 -       in specific locales.  This broker provides a computer-based
482060 -       mechanism for distributing information to a distributed
482061 -       collection of users without the users having to know where that
482062 -       information resides (Krofchik, Garrett & Fenves, 1995).
482063 -       ref OF 1 0330
482064 -
482066 -  ..
482067 - Intranets...
482068 -
482069 -     •  Support partnering, per example at web site...
482070 -
482071 -                    http://www.gcn.net
482072 -
482073 -        ....ref OF 1 1184
482075 -         ..
482076 -        This may fit with the proposal to USACE this morning on using
482077 -        Communication Metrics to support partnering, ref SDS 25 1212.
482079 -         ..
482080 -        We should try to contact someone where this has improved
482081 -        business performance.
482082 -        ..
482083 -        Partnering proposal was submitted this morning to Tom
482084 -        Keesling at USACE CESPN, ref SDS 25 6221.
482085 -
482086 -          [See telecon with Bill DeHart at ref SDS 26 5555 and research
482087 -          on Web sites at ref SDS 27 3828.]
482088 -
482089 -          [On 971021 developed Common Administration. ref SDS 25 0621]
482091 -           ..
482092 -          [On 990328 refined Common Administration. ref SDS 56 9641]
482093 -
482095 -         ..
482096 -     •  Rework reduced on construction using global offices to access
482097 -        expertise 24 hours a day that forms a virtual team through
482098 -        timely communication and collaborative sharing of project
482099 -        information. ref OF 1 3959
482100 -
482101 -        Can we get an example?
482103 -         ..
482104 -        I contacted the vendor and they were unable or unwilling to
482105 -        provide an example of having accomplished this objective.
482107 -         ..
482108 -        USACE reported on 971008 cost savings using Communication
482109 -        Metrics to reduce rework. ref SDS 23 1273
482111 -         ..
482112 -        Communication Metrics on the Internet may increase this
482113 -        benefit.
482114 -
482115 -            [On 981104 received report from USACE that Communication
482116 -            Metrics on the Internet is "pretty neat." ref SDS 53 4320]
482117 -
482119 -         ..
482120 -     •  Design teams communicate without numerous phone calls or
482121 -        expensive meetings. ref OF 1 5844
482122 -
482123 -            [On 980917 set goal to support design function with
482124 -            Communication Metrics on the Internet. ref SDS 47 7412]
482125 -
482126 -            [On 980928 trying Communication Metrics on Internet to
482127 -            support design teams. ref SDS 48 9020]
482129 -             ..
482130 -            [On 981007 project manager reluctant to support using
482131 -            Internet for project communications. ref SDS 49 7722
482133 -             ..
482134 -            [On 981014 project manager reports electronic transfer of
482135 -            information to Communication Manager, ref SDS 50 3819,
482136 -            which was incorrect.]
482138 -             ..
482139 -            [On 981023 project manager disconnects Internet access to
482140 -            design team. ref SDS 51 2730]
482142 -             ..
482143 -            [On 981023 goal to work out procedures to support design
482144 -            team with Communication Metrics. ref SDS 52 3000]
482145 -
482147 -         ..
482148 -     •  Provides electronic record of all discussions, decisions and
482149 -        project notes. ref OF 1 5844
482151 -         ..
482152 -        This comprises the "repository of experience," set as a goal
482153 -        for the Project Office, reviewed on 970525. ref SDS 18 4700
482154 -        Using computers for an electronic record was proposed by
482155 -        Vannevar Bush in an article published in 1945, and reviewed on
482156 -        960304, ref SDS 5 L47F; Bush proposed tracking "trails of
482157 -        association to aid memory and the thinking process. ref SDS 5
482158 -        H68K However, it is a very difficult task, which is why
482159 -        Communication Metrics was developed, per above. ref SDS 0 3636
482161 -         ..
482162 -        How is a "repository of experience" accomplished without
482163 -        Communication Metrics?
482164 -
482165 -           [On 981108 Bill DeHart at PG&E advised that no one at PG&E,
482166 -           Sprint, Bechtal, he has encountered the past year or so have
482167 -           accomplished this goal. ref SDS 31 1111]
482169 -            ..
482170 -           [On 980613 article says these objectives have not yet been
482171 -           accomplished. ref SDS 42 0526]
482172 -
482174 -         ..
482175 -     •  Allows transfer or sharing documents, specifications, change
482176 -        orders, CADD drawings, database records, and hypertext
482177 -        documents in a quick and efficient manner" (Varier & Turk,
482178 -        1995). ref OF 1 5844
482180 -         ..
482181 -        How does this method relate to affirmative need for a
482182 -        contractor to obfuscate or for a design professional to
482183 -        conceal?
482184 -
482185 -           [On 971028 talked to Tom Keesling at USACE and submitted a
482186 -           letter on using intranets to support Communication Metrics,
482187 -           ref SDS 29 1209.]
482189 -            ..
482190 -           [On 981108 Bill DeHart at PG&E advised that no one at PG&E,
482191 -           Sprint, Bechtal, he has encountered the past year or so have
482192 -           accomplished this goal. ref SDS 31 1111]
482194 -            ..
482195 -           [On 980613 article says these objectives have not yet been
482196 -           accomplished. ref SDS 42 0526]
482197 -
482199 -  ..
482200 - Issues to be resolved for using a project intranet:
482201 -
482202 -    1.  Who makes up the project information team?
482203 -        ref OF 1 4993
482204 -
482205 -        This might be similar to the management team for the Oakland
482206 -        Harbor Cost Sharing agreement between USACE CESPN and the Port
482207 -        of Oakland.
482209 -         ..
482210 -        The article says there can be an executive team and a working
482211 -        group; and that "project leaders" select a group of key players
482212 -        to comprise the project information team. ref OF 1 4994.
482214 -         ..
482215 -        This procedure was on the Oakland Harbor project, and it did
482216 -        not work well.  The parties were disconnected from the details
482217 -        of the work, and did not follow the terms of their agreement.
482219 -         ..
482220 -        Author recommends for the Information Team...
482221 -
482222 -               Owner's rep  ref OF 1 4998
482223 -               Project Design Group, ref OF 1 4998
482224 -
482225 -                  Why does Owner only have a single rep, and the
482226 -                  design team has an entire group?  Isn't this
482227 -                  unwieldy?
482229 -                   ..
482230 -                  Is there a designee from each sub-consultant?  Is
482231 -                  there a hierarchy, where the lead designer
482232 -                  (engineer/architect) has primary responsibility?
482234 -                ..
482235 -               Construction Management Staff, ref OF 1 4998
482236 -               ..
482237 -               Key Subcontractors and Vendors, ref OF 1 4998
482238 -                  ..
482239 -                  What is the standard for level of
482240 -                  participation?
482242 -         ..
482243 -        How is this group managed and at what cost?
482245 -         ..
482246 -        What about...
482247 -
482248 -               Regulatory jurisdictions?
482249 -               Public Impact?
482250 -
482251 -
482253 -         ..
482254 -    2.  Who publishes and controls information on the intranet?
482255 -        ref OF 1 4993, ref OF 1 3772
482256 -
482257 -        If erroneous information is published, who is liable?
482258 -
482259 -        Author recognizes that entering information into the project
482260 -        intranet comprises significant control over the project......
482261 -        ref OF 1 4749
482263 -         ..
482264 -        Author suggests that each organization responsible for
482265 -        generating information has the responsibility to maintain it
482266 -        on the Web. ref OF 1 4749
482268 -             ..
482269 -            Each organization can have its own server, and there can be
482270 -            a single home page that links them together. ref OF 1 4749
482271 -
482272 -
482274 -         ..
482275 -    3.  How is information submitted for publication on the intranet,
482276 -        when is it due; how soon after submission, must publication
482277 -        occur; if publication does not occur what remedies result?
482279 -         ..
482280 -        Author says it is a hard job to keep the files on an intranet
482281 -        system current with the flow of work in the field. Files have
482282 -        to be translated into HTML format, which is very time
482283 -        consuming. ref OF 1 3004
482284 -
482285 -            [See meeting with Bill DeHart on 971108, ref SDS 31 5491.]
482287 -             ..
482288 -            Seems like experience with Netscape indicates that it is
482289 -            fairly easy to transfer normal correspondence into the
482290 -            email system.
482292 -             ..
482293 -            However, the job requires discipline and can easily fall
482294 -            behind, as indicated by review of USACE CEMP-E Web site on
482295 -            971015, ref SDS 24 8492.
482297 -         ..
482298 -        Author says procedures should be specified, ref OF 1 3006
482300 -         ..
482301 -        Author says "effective partnering" can develop information
482302 -        transfer methods and provide standards for liability and
482303 -        control issues that meet conflicting needs of construction
482304 -        contracting parties. ref OF 1 3006 and ref OF 1 3888
482305 -
482306 -            What is the source of this effective partnering?
482308 -             ..
482309 -            The challenge is that contract notice provisions provide a
482310 -            mechanism for each party to manage its own information and
482311 -            to obtain relief if the other side fails to meet industry
482312 -            standards for timely performance.  How is this accomplished
482313 -            in a common Web?
482314 -
482315 -
482317 -         ..
482318 -        The alternative is not to use "partnering" agreement, but
482319 -        rather to specify a procedure to perform, and let the market
482320 -        provide bidders willing to perform according to spec.
482321 -
482323 -         ..
482324 -    4.  What information will be managed by the intranet?
482325 -        ref OF 1 4993
482326 -
482327 -             Project Description             ref OF 1 3995
482328 -             Project Roster                  ref OF 1 3995
482329 -             Photos                          ref OF 1 3995
482330 -             Updated project schedule        ref OF 1 3998
482331 -             Two-week look ahead schedule    ref OF 1 3998
482332 -             Meeting minutes                 ref OF 1 3998
482333 -             Pending Change Orders           ref OF 1 3998
482334 -             RFI - Requests for Information  ref OF 1 3998
482335 -             Submittal status log            ref OF 1 3998
482336 -             Action Items                    ref OF 1 3998
482337 -
482339 -         ..
482340 -        What is the interface between information on the intranet
482341 -        and that which is off the system?
482342 -
482344 -         ..
482345 -        "Brainstorming" determines information published on intranet.
482346 -        ref OF 1 3814
482347 -
482348 -        How many sessions are required?
482349 -
482350 -        Typically, procedures are identified in contract specifications
482351 -        on notices and submittals.  Parties have long established
482352 -        procedures.  Who decides what portion of these components are
482353 -        to be published and whose procedure will apply when parties
482354 -        have differing approaches to common matters?
482355 -
482357 -         ..
482358 -        Security and Access Control
482359 -
482360 -        An intranet is generally separate from the wider world of the
482361 -        Internet, and it is controlled by the organization's own web
482362 -        master. ref OF 1 2859
482363 -
482364 -        Access control can be designed using passwords to assign access
482365 -        priveleges for sensitive information. ref OF 1 3888
482366 -
482367 -            [On 981107 Tom Keesling asks about security and access
482368 -            priveleges. ref SDS 54 4494]
482369 -
482371 -         ..
482372 -        Information Catagories Requires Careful Development
482373 -        Focus Group Used by Sun Microsystems for WBS Development
482374 -
482375 -        Author says Sun Microsystems project team identified 51
482376 -        information categories for their intranet, ref OF 1 3814.  A
482377 -        "focus group" was used to sort the categories into similar
482378 -        piles, which were then used to make separate Web pages.
482379 -        ref OF 1 3814
482380 -
482381 -             Was the focus group generic or selected from Sun's
482382 -             management who knew something about how Sun does business?
482384 -         ..
482385 -        Construction Management Has Four Major Categories...
482386 -        ref OF 1 4622:
482387 -                  ..
482388 -                  Project      ref OF 1 4622 Design
482389 -                  ref OF 1 4829 Management   ref OF 1 3700 Financial
482390 -                  ref OF 1 3747
482392 -              ..
482393 -             What is the source of this list?  Has it been used by
482394 -             Bechtel, PG&E, USACE, or some other recognized firm that
482395 -             specializes in construction?
482397 -     ..
482398 -    Questions 1 - 4 are very difficult for contracting parties under a
482399 -    fixed price bid to reach and maintain agreement over time, for the
482400 -    reasons discussed in the partnering proposal developed this
482401 -    morning, ref SDS 25 8492.
482402 -
482404 -         ..
482405 -    5.  What technology will be used
482406 -
482407 -        Hardware, software, service, maintenance
482408 -
482409 -        Cost is estimated at $10K...
482410 -        ref OF 1 3008
482411 -
482412 -           What does this include?  Does it include the Internet
482413 -           address, the labor for all of the "partnering,"
482414 -           "barnstorming" and "focus group" meetings to plan the system,
482415 -           resolve disputes and implement the thing.
482417 -            ..
482418 -           Author says "basic system" can be created for $5K.
482419 -           ref OF 1 3996
482421 -         ..
482422 -        Creating an intranet requires expertise in TCP/IP network
482423 -        administration. ref OF 1 5229
482425 -         ..
482426 -        Configuration consists of a file server which uses WWW software
482427 -        and remote client computers that can be used by project team
482428 -        members to "pull" information off the server. ref OF 1 5229
482430 -         ..
482431 -        This server can distribute information to project team members
482432 -        down the hall or around the globe via the Internet.
482433 -        ref OF 1 5229
482435 -         ..
482436 -        One or several Web servers can be used to distribute
482437 -        information, depending upon project size, ref OF 1 5229
482438 -
482439 -             How about reliability?  How much redundancy is needed to
482440 -             maintain constant access?
482441 -             ..
482442 -             Is there 24 hour 7 day a week access?
482443 -
482444 -                It may not be needed, if information can reliably be
482445 -                downloaded during most of the work day.  This is a big
482446 -                if though.
482447 -
482449 -         ..
482450 -    6.  Who is responsible for installation, set-up, maintenance?
482451 -
482452 -        If equipment or maintenance fails, who is liable for extra
482453 -        costs flowing from failed communication?
482454 -
482455 -        Author says the project team under para 1 has this
482456 -        responsibility, ref OF 1 3772, ref OF 1 4749. This is a recipe
482457 -        for failure. If anything goes wrong, no one will be
482458 -        responsible.
482459 -
482461 -         ..
482462 -    7.  Webmaster maintains system, ref OF 1 3772
482463 -
482464 -        Based on Bill DeHart's experience with PMI, and the USACE
482465 -        CEMP-E Web site, maintaining a Web site can be a hit or miss
482466 -        situation, ref SDS 24 8492.
482468 -         ..
482469 -        How many Webmaster's are needed to maintain the level of access
482470 -        needed?
482472 -         ..
482473 -        If the system is to be accessible 24 hours a day, does this
482474 -        take 3 people, plus 2 more for backup and rotating on weekends?
482476 -         ..
482477 -        Author says small projects can outsource Webmaster and for
482478 -        larger projects the organizations network administrator will be
482479 -        the Webmaster. ref OF 1 3772
482481 -             ..
482482 -            Do these people have the skills and the drive needed keep
482483 -            the intranet up-to-date, so that work is not impacted by
482484 -            lack of information?
482485 -
482486 -
482487 -
482488 -
482489 -
4825 -
4826 -