THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: April 22, 1999 11:08 AM Thursday; Rod Welch

Called Dave Vannier at Intel on reviewing web site.

1...Summary/Objective
2...Communication Metrics can be explained two ways...
3...Where to Take Communication Metrics on the Internet?


..............
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CONTACTS 
0201 - Intel Corporation - Main Office, Sa                                                                                                                                O-00000607 0201
020101 - Mr. David S. Vannier                                                                                                                                             O-00000607 0201
020102 - Program Manager for Consumer PCs
020103 - Desktop Marketing                                                                                                                                                O-00000607 0201

SUBJECTS
Industry Contacts
Proposal, Contract & Support
Intel, internal
Anytime Anywhere Intelligence
Faster Better Cheaper Technology Makes
Evaluation
Clear Concise Complete Notes, Needs Special
Intel Web Goals Met by Com Metrics
Intel Web HTML to Improve Communication
Intel Where to Take Com Metrics From Here
Where to Take SDS from Here, Dave Vannier, 990422

1613 -
1613 -    ..
1614 - Summary/Objective
1615 -
161501 - Follow up
161502 -
161503 - x0002 Follow up ref SDS 33 0000, ref SDS 25 0000.
161504 -
161505 - Left message following up my letter on 980928, ref DIP 11, responding
161506 - to Dave's letter. ref DRP 5 received at ref SDS 33 0975.
161508 -  ..
161509 - Sent ref DIT 1 linked to this record.  Mentioned discussion with Dave
161510 - Buoncristiani on Monday. ref SDS 44 2601
161512 -  ..
161513 - My voice mail cites better ability of Communication Metrics to deliver
161514 - intelligence on the Internet, ref OF 1 0582, which may fit Intel's
161515 - need for something "special" on "home strategic planning and
161516 - architecture" to drive a new business opportunity. ref DRP 5 7448
161518 -  ..
161519 - From time to time, I have sent copies of letters to Dave that explain
161520 - progress with Communication Metrics, e.g., 990420 sent a copy of the
161521 - letter to Ross Chittenden at Caltrans. ref SDS 45 8361  I submitted to
161522 - Dave the letter to Max Wideman on scientific theory reviewed on
161523 - 990303. ref SDS 40 4290
161525 -  ..
161526 - On 970603 Dave cited need for better management. ref SDS 10 5803
161528 -  ..
161529 - Andy Grove points out that managers deny needing help.ref SDS 27 1660
161530 - So, even though there is a need, it takes strong leadership to get
161531 - enough people to admit a need in order to accomplish effective change.
161533 -  ..
161534 - Intel's efforts using the Internet over the past year may have opened
161535 - people's eyes that this is not easy to accomplish.  Communication
161536 - Metrics that adds "intelligence" to management, ref OF 1 0582, makes
161537 - technology a better partner for leadership, as we discussed on 950927.
161538 - ref SDS 3 3316 and ref SDS 3 9483
161540 -  ..
161541 - The hard part is helping people explain Communication Metrics to their
161542 - boss and others.
161543 -
161544 -      [On 990527 Morris explained the scope of this problem.
161545 -      ref SDS 51 1233
161546 -  ..
161547 - Communication Metrics can be explained two ways...
161548 -
161549 -    1.  Marketing conceptual framework.
161550 -
161551 -        Original concept on 950327 correlating effective community with
161552 -        better "communication." ref SDS 1 4822
161554 -         ..
161555 -    2.  Technical improvements to management.
161556 -
161557 -        On 990413 formulated simple, summary explanation of 6 factors
161558 -        that improve management. ref SDS 43 2635
161559 -
161561 -  ..
1616 -
1617 -
1618 - 1505 received letter from Dave
161901 -  ..
161902 - Where to Take Communication Metrics on the Internet?
161903 -
161904 - Dave will be taking on a new assignment again at Intel, after he
161905 - returns from a sabatical on 990830. ref DRT 1 4750
161906 -
161907 - He cites a joke making the rounds to illustrate the difference between
161908 - information and data...
161909 -
161910 -           I'm too busy to send you a short answer,
161911 -           so here's a long letter.
161913 -         ..
161914 -    ... ref DRT 1 5433,
161916 -  ..
161917 - On 960627 we discussed turning data into information, and turning
161918 - information into knowledge. ref SDS 7 5002
161920 -  ..
161921 - Clear, concise, complete communication (i.e., the "short answer") is a
161922 - hard job, discussed with Dave Buoncristiani on 990419. ref SDS 44 2601
161923 - Whereas sending a long letter is a stream of conscious effort that is
161924 - easier to do.  SDS adds "metrics" to a long communication so it can be
161925 - processed "intelligently" into short "chunks" that are useable by the
161926 - human mind, under Miller's theory. see 990303. ref SDS 40 2838
161927 -
161928 -      [On 990425 explain need for "intelligence" delivered via Internet
161929 -      rather than conventional email. ref SDS 46 6439]
161931 -  ..
161931 - Dave indicates Communication Metrics on the Internet supports Intel's
161931 - planning in his letter on 970512 that said Intel's management is
161931 - people intensive, but moving to web; he asks today...
161934 -
161935 -
161936 -                ...where to take [SDS] from here?
161937 -
161938 -
161939 - ...in his letter. ref DRT 1 3368   This suggests progress on goals
161940 - from the record on 960523, ref SDS 6 5930, and telecon on 960507.
161941 - ref SDS 4 1111
161943 -  ..
161944 - On 960627 wanted Dave to present SDS at Asilimar conference.
161945 - ref SDS 7 3913
161946 -
161947 -      [On 990616 took it to NSF. ref SDS 52 0001]
161948 -
161949 -      [On 990905 Morris is trying web mail with links using MS Office
161950 -      2000. ref SDS 54 0966]
161952 -       ..
161953 -      [On 990906 sent Dave letter on NSF proposal. ref SDS 55 9055]
161955 -       ..
161956 -      [On 990907 Dave confirms Com Metrics on Internet is an advance
161957 -      over management systems that deliver data. ref SDS 56 0001]
161959 -       ..
161960 -      [On 000429 asked Morris to contact Dave about sponsoring a
161961 -      meeting at Intel on SDS with LANL. ref SDS 57 7068
161963 -  ..
161964 - Dave's observation reflects report on 981104 that Communication
161965 - Metrics on the Internet is "pretty neat." ref SDS 35 4320
161966 -
161967 -      [On 990527 Disruptive Technologies are understood by only a few
161968 -      people, at first, who have faith essential for growing new
161969 -      markets. ref SDS 51 9711]
161971 -  ..
161972 - It shows progress in SDS capability, and growth of perceptions from
161973 - discussion on 960507. ref SDS 4 1111 and ref SDS 4 1112  It aligns
161974 - with marketing goal set on 960523. ref SDS 6 5930
161976 -  ..
161977 - How can Intel discover this opportunity cited by Andy Grove as the key
161978 - to success? reviewed on 980307  ref SDS 26 4140 and ref SDS 26 1091
161979 -
161980 -      [On 990426 manager at JPS admired Communication Metrics solving a
161981 -      business problem. ref SDS 48 9400]
161982 -
161983 -      [On 990427 NSF proposal for web application. ref SDS 50 9522]
161985 -  ..
161986 - Dave cannot help "take it" to Intel, and asks if Morris can help? ..
161987 - ref DRT 1 5520
161989 -  ..
161990 - On 980903 Morris helped shape the web page explanation. ref SDS 29
161991 - 2508   Like Dave, he is very busy. ref SDS 30 0392
161992 -
161993 -      [On 990426 discussed with Morris. ref SDS 49 9555]
161995 -  ..
161996 - Intel is capable of helping busy people add "intelligence" to
161997 - management; but, is frustrated, as cited in Andy's book reviwed on
161998 - 980307. ref SDS 27 1660 They are too busy to think about investing in
161999 - "intelligence," reviewed on 950426. ref SDS 2 4404
162000 -
162001 -      [On 990527 Disruptive Technologies make firms too busy working on
162002 -      sustaining technologies vulnerable to powerful market forces -
162003 -      Grove calls it strategic inflection points. ref SDS 51 5258]
162005 -  ..
162006 - Under reasoning on 990331, ref SDS 42 1248, we have to "take it" one
162007 - step at a time, helping people experience the benefits of intelligence
162008 - delivered via Internet, as occurred with the president of Dutra on
162009 - 970107. ref SDS 8 4953  Then we have to pry out endorsements showing
162010 - "intelligence" saves time and money. ref SDS 42 3408 and on 981027.
162011 - ref SDS 34 9152
162012 -
162013 -     [On 990426 manager at JPS admired Communication Metrics ability
162014 -     to solve daily business problems. ref SDS 47 9400]
162016 -      ..
162017 -     [On 000926 Henry van Eykan requested a demonstration of SDS
162018 -     because it is a remarkable program.
162020 -      ..
162021 -     [On 001027 Doug Engelbart endorsed SDS.
162023 -  ..
162024 - On 980905 Morris feels self-evident benefits are needed to create a
162025 - new market. ref SDS 30 2880
162026 -
162027 - "Intelligence" delivered via Internet seems to meet this test.
162029 -  ..
162030 - Dave, however, asks a critical question.
162032 -  ..
162033 - People using Communication Metrics on the Internet say it is "pretty
162034 - neat," and "pretty cool." ref SDS 36 5583  They feel like they have
162035 - been "twice around the world." ref SDS 39 3780
162037 -  ..
162038 - Given that Communication Metrics can take people "twice around the
162039 - world," where might this capability be taken?  What are the options
162040 - and opportunities, and how would they be exploited?
162042 -  ..
162043 - Possibly Dave has a view about this based on his experience in
162044 - marketing and management.
162046 -  ..
162047 - In 1991, he suggested using technology to support leadership, but in
162048 - 1995 found this is difficult. ref SDS 3 7732
162050 -  ..
162051 - Now, he seems to see, as others do, that Communication Metrics is
162052 - getting us closer to that goal of making technology truly useful to
162053 - management.
162055 -  ..
162056 - Where should we take it?
162058 -  ..
162059 - Who can help?
162061 -  ..
162062 - In 1994 IBM recognized this opportunity and thought they could pay $3B
162063 - or $4B for Lotus Notes to exploit it. ref SDS 41 9876  They failed,
162064 - because Lotus Notes does not support "intelligence."
162066 -  ..
162067 - How can we succeed with a tool that supports "intelligence."
162069 -  ..
162070 - Can we empower others to "turn the water into wine," i.e., turn data
162071 - into information, and then turn information into useful knowledge?
162073 -  ..
162074 - Submitted ref DIT 2 asking Dave if he has ideas on where to take this
162075 - technology.  Sent copy to Morris.
162076 -
162077 -
162078 -
162079 -
162080 -
1621 -
Distribution. . . . See "CONTACTS"