THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: April 26, 1999 09:28 AM Monday; Rod Welch

Morris can't open SDS links; wants way to prioritize SDS links.

1...Summary/Objective
2...Links Not Accessible; Request Comment on Guidelines for Using Links
3...Morris Offers Suggestions for System to Prioritize Links
......The problem of the summaries is that they are summaries at the
......There is no mechanism that indicates which links one should
4..."Judicious Review" Provides Guidelines Using SDS Links


..............
Click here to comment!

CONTACTS 
0201 - Intel Corporation                    408 765 8080
020101 - Mr. Morris E. Jones; Director of Architecture =408 545 9521

SUBJECTS
Email Does Not Improve Productivity,
Fixing Small Problems is Psychologically
Overwhelming Judicious Review Guide to Avoid being
Link Summary to Details
Priority, Highlighting
Links Prioritize Complexity Daily Management Overwhelming Too Difficu
Jones, Morris, Intel Map Needed to Explain Links Indicate Which to Op
Judicious Review Only Open 10% Links Impact Current Context and Save

3110 -
3110 -    ..
3111 - Summary/Objective
3112 -
311201 - Follow up ref SDS 20 0000, ref SDS 19 0000.
311202 -
311203 - The problem with JPS resulted in Morris not being able to access links
311204 - in SDS records.  He offered ideas on how to prioritize for ease in
311205 - following links, which helped sharpen understanding of this subject.
311207 -  ..
311208 - Sent ref DIT 1 0001 this evening asking for comments on guidelines for
311209 - Judicious Review. ref SDS 0 9555
311210 -
311211 -     [On 990427 Morris did not address this. ref SDS 22 8462]
311212 -
311213 -     [On 990712 Morris objects to clicking on links. ref SDS 24 5837]
311214 -
311215 -
311217 -  ..
3113 -
3114 -
3115 - Progress
311601 -  ..
311602 - Links Not Accessible; Request Comment on Guidelines for Using Links
311603 -
311604 - Received ref DRT 1 from Morris saying he mostly got "file not found"
311605 - while moving down links in my letter, ref DIP 1, sent yesterday in
311606 - the record at ref SDS 20.
311607 -
311608 - This experience reflects problem with ISP reported today. ref SDS 21
311609 - 5220  In the afternoon the problems were solved, ref SDS 21 9654, so I
311610 - will notify Morris he can take another look.
311612 -  ..
311613 - Actually, I tried to "wire" (also "connect") the letter to Morris, so
311614 - that he would not have to move down any links beyond the first level
311615 - below the letter, ref DIP 1.  It has three links to different records,
311616 - each providing some details on a main point.
311618 -  ..
311619 - Morris does not comment on the guidelines for reviewing SDS links,
311620 - which we discussed yesterday. ref SDS 20 5071
311622 -  ..
311623 - I sent him a letter back asking for ideas on how to improve the
311624 - summary system.
311625 -
311627 -  ..
3117 -
3118 -
3119 - 1114 received reply
312001 -  ..
312002 - Morris Offers Suggestions for System to Prioritize Links
312003 -
312004 - Morris sent another letter, ref DRT 2 0001, suggesting improvements
312005 - for the SDS linking system, per our discussion yesterday. ref SDS 20
312006 - 5071
312007 -
312008 -    [On 990427 he requests search engine. ref SDS 22 5624]
312010 -  ..
312011 - He says...
312012 -
312013 -    •  The problem of the summaries is that they are summarieshe
312014 -       level of the document.
312015 -
312016 -       Question
312017 -
312018 -       Why is this a "problem"?
312019 -
312020 -          [On 990712 Morris objects to clicking on links. ref SDS 24
312021 -          5837]
312023 -        ..
312024 -       Common business practice assembles information on meetings,
312025 -       trips, inspections, designing a bridge, fixing a car, going to
312026 -       the dentist, or, in this case, making a phone call, into a
312027 -       single "document" explaining each event.
312029 -        ..
312030 -       SDS expands the concept of "documents" to provide a continuous
312031 -       information stream that records events segmented by subject and
312032 -       summarized by headings that shows the main point of any body of
312033 -       text, like a newspaper, so that people can choose whether to
312034 -       invest more time to read details. This environment produces a
312035 -       "Knowledge Space" using the SDS design of integrating time and
312036 -       information, explained in POIMS. ref OF 1 6649
312038 -        ..
312039 -       It is traditional to summarize records of events.
312041 -        ..
312042 -       SDS records provide a summary of events that has links to
312043 -       facilitate access to relevant details.
312045 -        ..
312046 -       So, what's the "problem"?
312048 -  ..
312049 - Morris is envisioning a problem he has not explained; he says...
312051 -        ..
312052 -    •  There is no mechanism that indicates which links one sh/Font>
312053 -       trace if not tracing all of them.  They are all democratic and
312054 -       at the same level of priority. ref DRT 2 WY5M
312055 -
312056 -          Morris gives no indication of having considered practices for
312057 -          Judicial Review developed on 990419, ref SDS 15 5Y70, which
312058 -          address his concern, and was submitted today for his
312059 -          comments, per above. ref SDS 0 5X5J
312060 -
312061 -               [On 020923 Morris explains using links are like
312062 -               following footnoes to a biblography, which aligns with
312063 -               Judicial Review practices. ref SDS 36 XL4F
312064 -
312066 -        ..
312067 -       Question
312069 -        ..
312070 -       Is this really true?
312071 -
312072 -          [On 990602 Bill Benkavitch indicated SDS links are easy to
312073 -          follow. ref SDS 23 5041
312074 -
312075 -          [On 990712 Morris objected to clicking links. ref SDS 24 5837
312077 -           ..
312078 -          [On 990804 advantages of web mail reviewed. ref SDS 26 1280]
312080 -           ..
312081 -          [On 000403 Jack Park expects to have a lot of work to roam
312082 -          SDS links, and suggests graphical maps might help people
312083 -          grasp subject structures, which is a different issue, but
312084 -          helpful. ref SDS 30 3856
312086 -           ..
312087 -          [On 000425 Cliff at Los Alamos National Lab would like to use
312088 -          the record in the manner supported by SDS. ref SDS 31 0001
312090 -           ..
312091 -          [On 000427 report SDS helpful. ref SDS 32 0786
312093 -           ..
312094 -          [On 000601 Paul Fernhout reports SDS links are hard to
312095 -          navigate, indicates he has a lot of windows open at the same
312096 -          time, which may be part of the problem/solution.
312097 -          ref SDS 33 0308
312099 -           ..
312100 -          [On 001116 Paul reports SDS on the Internet is inspirational,
312101 -          illustrating how KM can aid understanding. ref SDS 34 H23M
312102 -       ..
312103 -       SDS Links have several "priority" indicators.
312104 -
312105 -            [On 010122 BrowseUp supports fast and easy linking that
312106 -            provides priority and filters. ref SDS 35 VC7L
312107 -              ..
312108 -          a.  "Primary communication" sets priority. ref SDS 15
312109 -              1656
312111 -               ..
312112 -              Letters are "primary communications" and have only a few
312113 -              links to facilitate review of the main points, e.g., the
312114 -              letter to Morris has three links. ref DIP 1 2038
312116 -               ..
312117 -              Secondary links not associated with the main points can
312118 -              be deferred without harming the communication.
312119 -              ..
312120 -          b.  SDS records provide Summary and Action Items.
312121 -
312122 -              Action Items establish priority.  Click on the Action
312123 -              Items and follow those links, if any.  Follow other links
312124 -              only if there is a compelling reason.
312126 -               ..
312127 -              Summary headings enable selecting subjects of interest.
312128 -              Follow the links associated with subjects of immediate
312129 -              interest.
312131 -               ..
312132 -              If you loose orientation, go back to the primary letter,
312133 -              the Summary and Action Items, to reset priority.
312135 -        ..
312136 -    •  You need some indicator (color?) that would tell me which 10% of
312137 -       the links are the important ones.
312139 -        ..
312140 -       Question
312142 -        ..
312143 -       We color code Summary Headings and Action Items, discussed
312144 -       above. ref SDS 0 7680  Future consequences, which means events
312145 -       that were caused by the current action, i.e., cause and effect,
312146 -       are shown in brackets with a date, thus...
312147 -
312148 -             [On 990816 this that and the other...]
312150 -        ..
312151 -       More color coding (green, yellow, brown...) would loose its
312152 -       impact.  Distinctions blurr, conflicts grow -- "Hey you colored
312153 -       it brown -- it should have been green, so I did not open the
312154 -       link to see what happened to the money."
312155 -       ..
312156 -       What does "important" mean?
312157 -
312158 -       "Importance" of links depends on objectives set by the primary
312159 -       communication, as noted above. ref SDS 0 5062
312161 -        ..
312162 -       Deciding what links to follow is like deciding when to comment
312163 -       in conversation.  People interact according to their interest,
312164 -       time and satisfaction with the dialog.  Links enable people to
312165 -       get more detail when they choose to so do, as in conversation,
312166 -       except no one's feelings are hurt by being interrupted, and the
312167 -       speakers train of thought is not lost.  The back butten permits
312168 -       tracing back to the original train of thought.
312170 -        ..
312171 -       How can we improve on this system?
312172 -
312174 -  ..
312175 - "Judicious Review" Provides Guidelines Using SDS Links
312176 -
312177 - Morris does not comment on the guidelines for "Judicious Review" of
312178 - SDS links, in the record on 990419, ref SDS 15 2320, which we
312179 - discussed yesterday. ref SDS 20 7488
312180 -
312181 -     [On 990602 Bill Benkavitch indicated SDS links are easy to follow.
312182 -     ref SDS 23 5041]
312184 -      ..
312185 -     [On 990712 Morris objects to clicking on links. ref SDS 24 5837]
312187 -      ..
312188 -     [On 020923 Morris explains using links like following footnoes to
312189 -     a biblography, which aligns with Judicial Review practices.
312190 -     ref SDS 36 XL4F
312192 -  ..
312193 - He may have been distracted by the lack of access to links due to the
312194 - problem with JPS yesterday and today.
312195 - ..
312196 - Maybe he can take another look at Judicious Review.
312197 -
312198 -     [On 990427 Morris did not address this. ref SDS 22 8462]
312199 -
312200 -     [On 990817 Morris does not address other issues. ref SDS 27 5877]
312202 -  ..
312203 - The manager of Technical Support at JPS wrote a letter this afternoon
312204 - admiring Communication Metrics. ref SDS 21 9400
312206 -  ..
312207 - This supplements earlier comments that SDS is "neat" and "cool" in
312208 - delivering self-evident benefits. ref SDS 8 4320
312210 -  ..
312211 - A week or so ago on 990409, Jeff Ghilardi at Enron called and advised
312212 - that the record from 1993 was recently helpful. ref SDS 13 3072
312213 -
312214 -     [On 990803 doctor objects to clicking on links. ref SDS 25 9108]
312215 -
312216 -     [On 990831 lawyer objects to clicking on links. ref SDS 29 4420]
312217 - ..
312218 - Dave Buoncristiani mentioned on 990419 that Communication
312219 - Metrics should be used for contract management, ref SDS 15 9420  He is
312220 - trying to get his client, who was helped by Communication Metrics, to
312221 - endorse this method in order to help people ovecome fear and denial,
312222 - related on 990331. ref SDS 11 3408 and ref SDS 11 1248
312223 -
312224 -     [On 990820 could not get endorsement. ref SDS 28 5796]
312226 -  ..
312227 - Powerful new ways of working take time to sink in, as reviewed on
312228 - 990331, ref SDS 11 1248, and we can give this evolution a boost by
312229 - spreading the word of a new dawn.
312230 -
312231 -
312232 -
312233 -
312234 -
312235 -
Distribution. . . . See "CONTACTS"