CONTACTS 
0201 - Enron                                661 823 6813
020101 - Mr. Jeff Ghilardi; 661 823 6813

SUBJECTS
Sales Discussion, Purchase
Web Communication Retains Control
Email Degrades Writing, Communication, Understanding, Management, Lea
Clear Concise Complete Communication
Proo -read on Web Reduces Mistakes
Communication Metrics Advantages
Email on Web Retain Control Reduce Mistakes Complexity
Clear Concise Complete Com Web Mail
Version Control
Web Mail Improves Writing

1812 -    ..
1813 - Summary/Objective
1814 -
181401 - Follow up ref SDS 35 0000, ref SDS 21 0000.
181402 -
181403 - Sent ref DIT 1 to Jeff explaining the SDS upgrade code is on the web,
181404 - per my letter yesterday. ref SDS 35 0220
181405 -
181406 - Explain advantage of using Web tools to reduce mistakes. ref SDS 0
181407 - 1280   Cite potential for Enron to support NSF effort. ref SDS 0 3120
181408 -
181409 -
181410 -
181411 -
1815 -
1816 -
1817 - Progress
1818 -
181801 -  ..
181802 - Updated Code Mainly Supports Linking and Web; Y2K Also Included
181803 -
181804 - Advised that code runs on multiple drives, per our telecon on 990409.
181805 - ref SDS 21 8649
181806 -
181807 - Explained having streamlined function key assignments, per work on
181808 - 990530. ref SDS 27 0001
181809 -
181810 - Advised he needs an FTP program, and a configuration to store a mirror
181811 - set of HTML files on his local drive. I can provide this stuff.
181812 -
181813 - Explained work on Y2K done on 990722. ref SDS 31 0001
181814 -
181815 - Judicious Review procedures developed on 990419, are disclosed as
181816 - guidance on using SDS records on the web. ref SDS 22 3240
181817 -
181818 - Contacts menu was changed on 990525, ref SDS 26 0001, but this does
181819 - not really impact use, so I do not list it.
181820 -
181821 - Keyword search was improved on 990605. ref SDS 28 0001  I don't
181822 - mention this because I want people to work primarily with the Subject
181823 - search.  Jeff can check this out from this link, if he gets this far.
181824 -
181825 -
181826 -  ..
181827 - Delivering Intelligence on the Web Reduces Misatkes (see it??)
181828 -
181829 - Webmail was adopted on 980329 to solve problem that some people could
181830 - not read HTML SDS records in their email program. ref SDS 7 3343
181831 -
181832 - Since, then experience has shown webmail saves time and expense of
181833 - handling documents and email, and providing instant access to
181834 - information, reviewed on 990426, ref SDS 25 0558, and on 990802.
181835 - ref SDS 34 0406
181836 -
181837 -     [On 000120 disadvantages of email cited by Colloquium at Stanford.
181838 -     ref SDS 44 8240]
181839 -
181840 - An advantage that is not evident to people who get mail on the web, is
181841 - that proof reading in the web environment what is prepared in SDS
181842 - presents a different view to the human mind that reveals mistakes to
181843 - the writer, which otherwise can only be recognized by an independent
181844 - proof reader.  This reduces mistakes.
181845 -
181846 -     [On 991010 webmail adds to advantages of SDS. ref SDS 42 7636]
181847 -
181848 - Advantages of web mail in managing complexity were reivewed on 980824.
181849 - ref SDS 16 6384  On 981104 Com Metrics on the Internet was called...
181850 -
181851 -
181852 -                          Pretty neat!
181853 -
181854 -
181855 - ...ref SDS 18 4320
181856 -
181857 - Objections to web mail were reviewed on 980824. ref SDS 16 3465  Some
181858 - people object to clicking on links, as reported on 990712, ref SDS 30
181859 - 5837, and on 990802, ref SDS 34 9108, but, advantages were also
181860 - reviewed. ref SDS 34 0406
181861 -
181862 -      [On 990905 experience using web mail resulted in reducing
181863 -      objections, and adopting the method. ref SDS 37 0966]
181864 - ..
181865 - The sender retains control of the material.  The receiver can
181866 - download and incorporate into the work flow a permanent record in
181867 - order to avoid abuse.  The sender can make corrections.  Experience
181868 - shows this is a powerful advantage relative to traditional practice
181869 - because it permits correcting mistakes so they are not repeated by the
181870 - receivers, and it avoids burdening the record with repeated
181871 - corrections that compound complexity, confusion and mistakes.
181872 -
181873 -      [On 990816 developed further advantages. ref SDS 36 5751]
181874 -
181875 -      [On 990909 Bill DeHart reported advantages of web mail and
181876 -      disadvantages of email. ref SDS 38 0001]
181877 -
181878 - Email always has a lot of mistakes, including omissions, because, like
181879 - conversation, it is a stream-of-conscious rendering.
181880 -
181881 -      [On 990924 analysis of medical mistakes reviews errors caused by
181882 -      email. ref SDS 39 0899]
181883 -
181884 -      [On 991001 email likely caused $125M loss Mars space probe that
181885 -      crashed. ref SDS 40 3077]
181886 -
181887 -      [On 991230 example of mistakes in email. ref SDS 43 7840]
181888 -
181889 - Working off-line reduces these mistakes, and using the web permits
181890 - correcting any that slip by.  For example, I have already sent Jeff
181891 - the letter, ref DIT 1 0001, but it is linked to this record.  Since
181892 - sending the letter, which gets him going, when he gets to the letter,
181893 - I have thought of several additional points to mention.  So, I can do
181894 - this, and update the record on the web, rather than send him another
181895 - letter, which will confuse him, and cause mistakes.
181896 -
181897 -      [On 991009 Morris suggests putting the HTML letter into an email,
181898 -      which can now be done. ref SDS 41 4154]
181899 -
181900 - People can call and say add this, or edit that.  This can be done, and
181901 - the updated information is available for use by others, without
181902 - proliferation of the record.
181903 -
181904 - This greatly reduces complexity which causes confusion and mistakes.
181905 -
181906 - It is a huge advantage.
181907 -
181908 - People worry about changing the record, but that is an integrity
181909 - issue.  The advantage of making useful, timely corrections is far
181910 - greater than any potential abuse, relative to available safeguards.
181911 - Version control can be provided, for example by daily backups.  But
181912 - this too requires care, because a lot of versions floating around
181913 - simply confuse everyone.  This really needs careful consideration to
181914 - strike a balance.
181915 -
181916 -      [On 000130 challenge of effective version control reviewed by
181917 -      Colloquium at Stanford considering a knowledge management system.
181918 -      ref SDS 45 2955]
181919 -
181920 -
181921 -
181922 -
1820 -

SUBJECTS
Enron Energy Industry Contacts
Ambasadors for Change
Experience Shows Benefits

2206 -
220601 -  ..
220602 - Use at Enron Widens Exposure of Experiencing "Intelligence"
220603 -
220604 - Looks like the $1K estimate from yesterday, ref SDS 35 0220, is
220605 - optimistic, based on the time required to explain all this stuff.
220606 -
220607 - This is likely a full day's work to get Jeff set up.  Will probably
220608 - need to configure a notebook as well as his desktop.  I will hold the
220609 - estimate, because, if Jeff is successful, this will provide experience
220610 - for colleagues, vendors and customers to discover the value of adding
220611 - intelligence to management per dialog with Intel, e.g., on 990726....
220612 - ref SDS 32 9766, and with Kaiser on 990802. ref SDS 34 0406
220613 -
220614 -
220615 -
220616 -
2207 -

SUBJECTS
Enron Commercial Partner
Commercial Partners for Phase II Funding

2405 -
240501 -  ..
240502 - NSF Proposal Support
240503 -
240504 - Jeff might be able to facilitate review an Enron to become a
240505 - commercial partner supporting research on Communication Metrics under
240506 - the NSF grant, ref DIT 1 7910, if that is awarded, per telecon with
240507 - Sally on 990629. ref SDS 29 9674  Decided to mention this in the
240508 - letter today, based on proposal part 2, ref OF 2, so Jeff can consider
240509 - shopping this around, similar to the effort Morris is making at Intel.
240510 - Jeff has an advantage over Morris, because he is actually using the
240511 - thing.
240512 -
240513 -
240514 -
240515 -
240516 -
240517 -