CONTACTS 
0201 - Intel Corporation                    408 765 8080
020101 - Mr. Morris E. Jones; Director of Architecture =408 545 9521

SUBJECTS
Bridge from Known to New Work Methods
Commercial Partners for Phase II Funding
Partners Locate, Develop
NSF Research Support
Communication Main Factor of Success, Management Productivity
Writing SDS Different from Wordprocessing
Click Links Objectionable, Takes Time

1509 -    ..
1510 - Summary/Objective
1511 -
151101 - Follow up ref SDS 34 0000, ref SDS 30 0000.
151102 -
151103 - Morris has not had time to read the letter, ref DIP 7 0001, which he
151104 - requested on 990930, ref SDS 34 5974, as a reminder to call Dave
151105 - Vannier. per planning on 990912, ref SDS 25 4410, and my letter,
151106 - ref DIP 6 0001, to Dave on 990921. ref SDS 30 0001
151107 -
151108 - He seemed to indicate that he has tried to call Dave once, but was not
151109 - successful.
151110 -
151111 - As a result, he has not read the letter on Medical Mistakes,
151112 - ref DIP 2 0001, which is linked in the letter to him, ref SDS 34 0874,
151113 - that shows how to explain the need for Com Metrics in relation to
151114 - Morris' concern about competence and commitment to diligence.
151115 -
151116 -    [On 991010 received partial response. ref SDS 37 0001]
151117 -
151118 - He has not read the letter to Dave, ref DIP 6 0001, on 990921,
151119 - ref SDS 30 0001, and our discussion on 990912. ref SDS 25 4410, which
151120 - is linked in the letter to him, ref SDS 34 4331, to explain the need
151121 - for experience using Com Metrics in order for people to understand
151122 - self-evident benefits. ref DIP 6 9044
151123 -
151124 - He has not read the record on 990928 about a 25 year old new hire not
151125 - wanting to do detailed management, ref SDS 33 3658, which aligns with
151126 - Morris report on 990525 that middle managers don't like to do detailed
151127 - management, ref SDS 11 0966, and which is linked in the letter to him.
151128 - ref SDS 34 4020
151129 -
151130 -
151131 -  ..
151132 - Morris Making Better use of Links than Rod
151133 - Objects to Clicking on Links; Suggests Putting HTML in Email
151134 -
151135 - Morris objected to clicking on links again, following concern on
151136 - 990712. ref SDS 12 5837
151137 -
151138 - He talked at length about not opening links to letters because he
151139 - cannot determine "priority," similar to concern on 990426 that links
151140 - in SDS records are "democratic" and he could not decide which one to
151141 - click. ref SDS 9 0558  He made a similar point on 990427. ref SDS 10
151142 - 8159
151143 -
151144 -     [On 011010 Eric Armstrong objects to opening lings, and wants
151145 -     rating to determine priority. ref SDS 39 KS6G
151146 -
151147 - That, however, cannot be the problem with links to web mail, because
151148 - there is only one link in an email to open a letter.  Morris framed
151149 - his objection as being founded on not being able to determine
151150 - priority.  We reviewed the fact that priority for opening a link to a
151151 - letter is identifical to that which caused him to open the link in his
151152 - email listing.
151153 - ..
151154 - Morris asked why not put web mail in email and use HTML, which
151155 - is now supported, that way people would not have to click twice to get
151156 - a letter.
151157 -
151158 -     [On 991012 tried this suggestion. ref SDS 38 0001]
151159 -
151160 - Originally that method was used, but it didn't work very well.
151161 -
151162 - On 980316 began testing Com Metrics on the web, using email with HTML,
151163 - and Morris was a test subject. ref SDS 6 2040  This worked for some
151164 - people but others could not read HTML in their email program. On
151165 - 980329 Morris suggested that, rather than use HTML in email, put a
151166 - link to the web page in an email, since most email programs can handle
151167 - links. ref SDS 7 3343  So I began using web mail for everyone as a
151168 - simple solution to accomplish uniform communication, rather than do
151169 - some one way and others differently.
151170 -
151171 - Experience using this method the past 18 months shows advantages of
151172 - web mail rather than reverting to email.  Web mail enhances command
151173 - and control (also called "managing") of the record, reviewed on
151174 - 990804. ref SDS 14 1944  This avoids proliforation of the record which
151175 - otherwise causes complexity and error. On 990816 submitted a letter to
151176 - Morris, ref DIP 1 1683, explaining advantages of web mail. ref SDS 15
151177 - 5751
151178 -
151179 - Advantages of Command and Control of the record are explained in
151180 - POIMS. ref OF 1 1113
151181 - ..
151182 - On 990905 Morris advised he is using Office 2000 to add links in
151183 - his communications. ref SDS 17 0966  Therefore, Morris' complaints
151184 - this evening are surprising and conflicting.
151185 -
151186 - I asked how he is doing with web mail?
151187 -
151188 - Morris confirmed he is using links, but feels he does a better job
151189 - than Welch.
151190 -
151191 -    [On 991010 Morris' letter has no links. ref SDS 37 4922]
151192 -
151193 -
151194 -
151195 -  ..
151196 - Morris Reads Email Off-Line, Cannot Access SDS Links
151197 -
151198 - Morris explained a work practice he has adopted of downloading his
151199 - email then disconnecting from the Internet server. He later reads and
151200 - responds to the mail at convenient times in meetings or while waiting
151201 - to catch a plane.  This supplements the explanation on 980722.
151202 - ref SDS 8 0464
151203 -
151204 - I explained this results in cursory understanding that causes
151205 - mistakes, reviewed in my letter to Morris on 990718. ref SDS 13 5251
151206 - ..
151207 - Morris asked me to send the letters again to his home email
151208 - address, and he will read them tomorrow.
151209 -
151210 -    [On 991010 received partial response. ref SDS 37 0001]
151211 -
151212 -
151213 -
151214 -
151215 -
151216 -
151217 -
151218 -
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151220 -
151221 -