| September 30, 1999 | 04 00069 61 99093001 |
Mr. Morris E. Jones
Director of Architecture
morris.jones@intel.com
Intel Corporation
350 East Plumeria; Mail Stop CHP02-1
San Jose, CA 95124
| Subject: | Com Metrics, Dave Vannier |
Dear Morris,
Glad to hear your new assignment is going well. Do you have a new title and address?
Per our telecon, if time permits try to touch base with Dave about planning we discussed on September 12 at your place. I sent Dave a follow up letter on September 21, but have not heard from him. He may have put Com Metrics in sleep mode again; or, he may be busy with information overload and just forgot. So "pinging" the system can't hurt, if you have time.
On September 24 I sent a letter to a reporter, who recently ran a series of articles on the high cost of medical mistakes. My letter explains the cause and solution to medical mistakes, also, applies in government and business. Focus on the cost of mistakes helps overcome resistance to better management due to denial that is fueled by personal concerns of competence and commitment to discipline, which you cited on August 17.
On Tuesday I was stunned to hear my niece, who is a brilliant, young person starting out her career at 25, demur about taking a job that entails a lot of detailed management. Since CEOs don't like this work, and you indicated that engineers and middle managers don't like it, that pretty much explains why management is a continual process of rework to fix bumbling, more commonly called problem handling, as explained in my letter on the high cost of mistakes.
How is web mail working, which you reported on Sepbember 5? I seem to have a little breakthrough at Kaiser getting them to use this method after initial objections. It sort of shows the importance of giving people experience with new methods. Have you encountered any resistance?
Sincerely,
THE WELCH COMPANY
Rod Welch
rowelch@ibm.net