CONTACTS 
0201 - Pacific Gas & Electric Company
020101 - Mr. Bill DeHart, PMP
020102 - Project Manager
020103 - Project Management

SUBJECTS
Steve and Lilly
Home Page Evaluation
PG&E Com Metrics Web Mail Better than Email
Web Mail Click Links Object
Links Access Quickly in New York
Email Degrades Writing, Understanding
Email Causes Mistakes Email Applications
Email Degrades Writing, Communication, Understanding, Management, Lea
PG&E, DeHart Email Improved by SDS Context, Organization
10% Links Open for Current Circumstances On Another Occassion A Diffe
Links Save Time Avoid Repetition Provide Guidance and Context
Linking Saves Time Money Fast Access Guidance Context Avoids Duplicat
Email Improved by SDS Linking Saves Time Money Fast Access Guidance C
Judicious Review Only Open 10% Links Impact Current Context and Save

3216 -
3216 -    ..
3217 - Summary/Objective
3218 -
321801 - Follow up ref SDS 19 0000, ref SDS 18 0000.
321802 -
321803 - I asked Bill about Dave's comments at Intel on using Com Metrics web
321804 - mail, per the record on 990907, ref SDS 31 0149, and, also, telecon
321805 - with Morris on 990712. ref SDS 27 5837
321807 -  ..
321808 - I mentioned that Sally Nerlove at NSF in Washington, D.C., complained
321809 - that it takes a long time for links to read in, so she doesn't like
321810 - it. ref SDS 28 0001  Even Wayne Wetzel, who has been a strong
321811 - supporter of SDS at DNRC commented that SDS links on the Internet
321812 - cause attention to wander off the subject.  These concerns led to the
321813 - idea of Judicious Review discussed with Dave Bouncristiani on 990419,
321814 - that provides guidelines for opening links based on current context.
321815 - Links are a resource for backup when needed.  They should only be
321816 - opened if more information is needed on a particular matter.
321817 - ref SDS 21 2601
321819 -  ..
321820 - Bill said the links in Com Metrics webmail help him, and they read in
321821 - pretty fast.  Of course he is on TCI's cable system, rather than the
321822 - phone lines.
321823 -
321824 -     [On 991024 asked Ross about speed of access in New York.
321825 -     ref SDS 36 6700]
321827 -      ..
321828 -     [On 991025 Ross says the links read fast in New York. ref SDS 37
321829 -     0001]
321831 -      ..
321832 -     [On 991227 medical executive wants concise and to the point
321833 -     communication. ref SDS 38 9844]
321835 -  ..
321836 - Bill said that understanding background and context is fast and easy
321837 - using links in SDS records, even when he only reviews the record
321838 - occassionally, say twice a month.  This aligns with evaluation by U.S.
321839 - Army Corps of Engineers on 981104. ref SDS 8 4320  Bill Benkavich with
321840 - the US Navy made a similar point on 990602. ref SDS 25 N96K
321842 -  ..
321843 - Bill said the number of links is not a problem because he is used to
321844 - seeing everything.  He opens links only if he wants to know more
321845 - background about a particular issue, based on the context of his
321846 - current interest.  He goes back later to do further research if the
321847 - context changes to require deeper understanding.  This aligns with
321848 - judicious review practives reported on 990419. ref SDS 21 0L9I
321849 -
321850 -     [...Dave Buoncristiani, Esq., indicated executives should be
321851 -     looking for support history supplied in Com Metrics. ref SDS 38
321852 -     2244]
321854 -      ..
321855 -     [...Denis Henmi feels Com Metrics communication on the web
321856 -     improves email. ref SDS 38 6424]
321858 -      ..
321859 -     [On 010529 Bill confirmed that SDS links improve management, save
321860 -     time and money. ref SDS 40 454M
321862 -  ..
321863 - On 990905 Morris said he is using links for his communications at
321864 - Intel, based on experience using "intelligence" created and delivered
321865 - via Internet. ref SDS 30 0966
321867 -  ..
321868 - Bill noted this evening that with ordinary email, which is the bulk of
321869 - his management communication at PG&E, if he misses a few days, it is
321870 - very difficult to understand anything because email refers back to
321871 - prior letters, but context is not explained, and there is no way to
321872 - access the record for orientation.  So, he has to go through every
321873 - letter chronologically in order to understand context, and that takes
321874 - a long time.
321876 -  ..
321877 - PG&E's experience aligns with Dave Vannier's report that email is the
321878 - least effective business system at Intel. ref SDS 2 4939
321879 -
321880 -     [On 990924 explained email is weakest application of technology
321881 -     for management. ref SDS 33 0899]
321882 -
321883 -     [On 991001 email may have caused space ship to crash on Mars
321884 -     costing $125M. ref SDS 34 3077]
321886 -      ..
321887 -     [On 000709 Bill cited SDS "organization" that improves email.
321888 -     ref SDS 39 0784
321890 -  ..
321891 - This report today supports advantages of web mail reported on 990804,
321892 - ref SDS 29 1280, and aligns with Tom Keesling's comments at USACE on
321893 - 990505. ref SDS 22 9630
321895 -  ..
321896 - Bill will call next week about getting support at PG&E for the NSF
321897 - proposal, ref OF 1 0000, as a commercial partner, per discussions with
321898 - Sally Nerlove at NSF on 990629. ref SDS 26 9674
321900 -  ..
321901 - He feels frustrated by difficulty getting his management people to use
321902 - Com Metrics, but is still trying, reflecting Jason Yuen's comments on
321903 - 990505, ref SDS 23 4732, and Morris's point about strong cultural
321904 - forces that block use of this method, discussed on 9905027.
321905 - ref SDS 24 1233
321906 -
321907 -      [On 991019 sent letter to Bill on this. ref SDS 35 0001]
321909 -  ..
321910 - He has not been active in PMI the past 6 months or so because of his
321911 - busy schedule, and was a little burned out from heavy support the
321912 - prior 10 years or so.
321914 -  ..
321915 - Bill has not tried MS Office 2000 to create web mail, as Morris
321916 - mentioned on 990905? ref SDS 30 0966
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3220 -