CONTACTS 
0201 - JPS Net
020101 - Mr. Neal K
020102 - Biz Tech Services
0202 - JPS Net
020201 - Mr. Bruce Newland; Manager
020202 - Biz Tech Services

SUBJECTS
Cannot log onto Server for FTP
Server - Changed NT to Semillion on 980716
Server - Changed Back to Unix on 990424
IP Address:  209.63.240.184, 990425
Unix Server Case Sensitive
Linking Address for SDS Web Pages
Unix Case Sensitive, Set Switch to Turn

1209 -
1209 -    ..
1210 - Summary/Objective
1211 -
121101 - Follow up ref SDS 26 0000, ref SDS 25 0000.
121102 -
121103 - JPS switched us from NT to Unix.  Encountered some problems related to
121104 - case sensitive pathnames.  Contacted JPS about answering questions on
121105 - making this change.  Converted records to new IP address.  Unix server
121106 - seems to work better.  JPS is investigating options.  Should hear from
121107 - JPS by COB on their ideas.
121108 -
121109 - Submitted ref DIT 1 to Bruce, and linked to this record.  Advise that,
121110 - assuming the Unix server performs better, Welch can work around the
121111 - case sensitive directory issue, per below. ref SDS 0 2499  Sent copy
121112 - to Neal.
121113 -
121114 - Received letter from JPS advising Communication Metrics was helpful in
121115 - accomplishing their work. ref SDS 0 9400
121116 -
121117 -     [On 990426 converted Welch code and web files. ref SDS 29]
121118 -
121119 -
121121 -  ..
1212 -
1213 -
1214 - Discussion
121501 -  ..
121502 - JPS Moved Welch to Unix Server - Corp Web 1; No Answers to Questions
121503 -
121504 - Follow up, ref SDS 26 8064, ref SDS 25 8461.
121505 -
121506 - When I logged on to transfer files, I noticed the appearance of the
121507 - directory is different.
121508 -
121509 - As a result of JPS letter, ref DRP 9 8477, received yesterday, I
121510 - called to confirm status, since Neal's letter is not clear.
121511 -
121512 - Talked to Jared.
121513 -
121514 - He confirmed that we have been transferred to a Unix server...
121515 -
121516 -                          Corp Web 1
121517 - ..
121518 - I asked who is working on the questions in our letter sent to
121519 - JPS yesterday, ref DIP 6 5202, per, ref SDS 26 6439?
121520 -
121521 - Jared advised there is no one in Biz Tech to help us.  They will be
121522 - back at 0800.
121523 -
121524 - We discussed briefly the benefit of notifying the customer when a
121525 - major change is about to be made, so we can change our code to avoid
121526 - the duplication and disruption that occurred today.
121527 -
121528 - This notice requires a phone call confirmed by email, rather than
121529 - email alone, because people may be busy and not read email until a
121530 - large body of work has been done that has to be redone.
121531 -
121533 -  ..
121534 - Modify WS_FTP, Revise, Resubmit Files Uploaded Since Yesterday
121535 - Unix Case Sensite Directories, Changed sd to SD - Need Both to Work
121536 -
121537 - As a result of JPS change from NT to a Unix server, we have to change
121538 - the FTP program, ws_ftp, so it is using the new IP address submitted
121539 - by Neal yesterday. ref SDS 26 8064
121540 -
121541 - I had to spend an hour or so figuring out what files have been
121542 - transferred the past two days, convert, assemble and send them again.
121543 -
121544 - These initial FTP efforts seem to work better than on NT, as
121545 - contemplated by Neal on 990424. ref SDS 25 8461  (see discussion with
121546 - Bruce Newland, below. ref SDS 0 2553, and successful transfer later
121547 - during late PM. ref SDS 0 9654
121548 - ..
121549 - After transferring the files again, we got a lot of errors
121550 - trying to open SDS records from our letters and documents, saying...
121551 -
121552 -                   There is no URL for "SD"
121553 -
121554 - On 980316, we had the same problem. ref SDS 1 2855
121555 -
121556 - On 980318 discovered Unix is case sensitive. ref SDS 2 3389 and also
121557 - at ref SDS 2 4880
121558 -
121559 - Jarrod isn't sure what to do.
121560 -
121561 - Talked to Ben, a supervisor.
121562 -
121563 - Ben will ask Biz Tech to set a switch so Unix works like NT and is
121564 - not case sensitive for directories and filenames.
121565 - ..
121566 - Since I have a bunch of letters linked to SDS records using "SD"
121567 - in the path, Ben changed the directory name from sd to SD, so people
121568 - can open SDS records linked to correspondence.
121569 -
121570 - Ben said someone from Biz Tech will call us at 0900 instead of 0800,
121571 - to discuss a full solution.
121572 -
121573 - After talking to Ben, it turns out that we have SD in the code going
121574 - from letters to SDS records, but we have sd in the code going between
121575 - SDS records.  There are thousands of SDS records and only a few
121576 - hundred letters, most of which are no longer effective.  People read a
121577 - letter and maybe delete it.  SDS records, however, are used over and
121578 - over under the theory of "intellectual capital." ref OF 1 6649
121579 -
121580 -      [Received letter from Morris this morning saying he could not
121581 -      open any SDS record links. ref SDS 28 9461]
121582 -
121583 -
121585 -  ..
1216 -
1217 -
1218 - 0930 called JPS
1219 -
121901 - Talked to Doug.
121902 -
121903 - Doug said there is no record of Ben having notified Biz Tech to call
121904 - us, but he will do so.
121905 -
121906 - Doug asked for our phone number.
121907 -
121908 - He said someone from Biz Tech will call us in 15 minutes.
121909 -
121910 -
121911 -
1220 -
1221 -
1222 - 1033 called Biz Tech
1223 -   ..
122301 - Talked to Bruce Newland.
122302 -
122303 - Asked for Ralph Diaz.
122304 -
122305 - Ralph has left the firm.
122306 -
122307 - Bruce is manager of Technical Support, replacing Ralph.
122308 -
122309 - Explained the problem.
122310 -
122311 -
122313 -  ..
122314 - JPS Reviewing Options; Changed SD Back to sd on Interim Basis
122315 -
122316 - Bruce asked me to hold while he consults with the manager of Biz Tech.
122317 -
122318 - Bruce came back online and advised JPS has a...
122319 -
122320 -                         Trouble Ticket
122321 -
122322 -    ...on this issue, per discussion with Doug. ref SDS 0 5040
122323 -
122324 - Someone is supposed to call us in 10 minutes.  He seemed to mention
122325 - Erik will call.
122326 -
122327 - Their concern is that Unix servers and NT servers are not helping us,
122328 - so maybe JPS is not the answer.
122329 - ..
122330 - Bruce asked if Unix has improved performance?
122331 -
122332 - I explained it is a little early to say, per above. ref SDS 0 5220
122333 -
122334 - We have only been using the new server for a day, and most of that has
122335 - been during off peak hours.  My sense is that it seems to be working
122336 - better.  We had one hang on changing directories during an upload, and
122337 - none since, so this is a big improvement.  We need more experience to
122338 - really tell, as set out in my letter to Neal on 990424, linked to
122339 - question 3. ref SDS 25 3762
122340 -
122341 - I will be uploading more stuff later today, and we will get a better
122342 - impression about performance improvements. (see report of successful
122343 - transfer below. ref SDS 0 9654
122344 - ..
122345 - He asked me to keep him informed about progress on this.
122346 -
122347 - Bruce said he is very familiar with SDS records, indicating he has
122348 - been getting some Welch mail sent to other JPS people.
122349 -
122350 -     Bruce might be interested in guidelines on using SDS links that
122351 -     seem overwhelming, as reviewed on 990419. ref SDS 22 2320
122352 -
122353 -        [Below, Bruce comments on this method. ref SDS 0 9400]
122354 -
122355 - My concern is that if we make a huge effort to change our code for the
122356 - Unix environment, in a week or so performance of the JPS system will
122357 - have degraded further, due to increased usage, to where the current
122358 - benefit of Unix goes away, and Unix has the same problems NT now has
122359 - changing directories, which requires someone to attend every upload,
122360 - and to do some "manual repair" to start things over, if the whole
122361 - completely crashes.
122362 - ..
122363 - Bruce indicated that "bandwidth" is a potential cause of the
122364 - problem about changing directories.
122365 -
122366 - He is unaware of current efforts by JPS to increase bandwidth.
122367 - ..
122368 - One immediate solution I can do is change the code that enters
122369 - links in documents from "SD" to "sd."
122370 -
122371 - JPS can change us back to sd, so all the SDS links work.
122372 -
122373 -      [Bruce made this change below. ref SDS 0 2499]
122374 -
122375 - This is easier than changing all the SDS records to SD.
122376 -
122377 - I asked Ben to change us from sd to SD last night, so Morris and
122378 - others can access the records from my letter.  But this created a
122379 - huge problem of making all of the links in SDS unaccessible.
122380 -
122381 -      [On 990426 changed code to use sd for documents instead of SD
122382 -      when linking to SDS records. ref SDS 29 7463]
122384 -  ..
1224 -
1225 -
1226 - 1146 called Bruce back
1227 -
122701 - Advised the JPS team has not yet called.
122702 -
122703 - Bruce put me on hold and walked over to ask about expediting contact.
122704 -
122705 - Bruce came back online and advised that the technical people are still
122706 - considering what action to take.  They are discussing an "Apache
122707 - patch" for the Unix server; but, they have not progressed very far
122708 - with this investigation.
122709 -
122710 - Bruce said JPS will call us later today about their ideas.
122711 -
122712 -     [This did not occur, but see improved service. ref SDS 0 1264]
122713 - ..
122714 - Neal comes in at 1500.  He is more experienced with Unix, so we
122715 - may not get a response until after they have a chance to talk to Neal.
122716 -
122717 - I asked who is in charge of deciding what to do after JPS completes
122718 - its review?
122719 -
122720 - PJ Balsley is the supervisor of the group.  His email address is
122721 -
122722 -                     pbalsely@corp.jps.net
122723 - ..
122724 - I asked Bruce to change us back to "sd" so the large body of SDS
122725 - records will be available, per analysis above. ref SDS 0 5580
122726 -
122727 - Bruce did this.
122728 -
122729 - I think, now, it is a fairly nominal effort to change correspondence
122730 - from SD to sd, and upload this stuff again.  So, for the time being,
122731 - will notify JPS to stand down on trying modify Unix.
122732 -
122733 -    Actually, this is a larger problem than I initially considered.
122734 -
122735 -    Correspondence through email sent using the prior "SD" string, is
122736 -    no longer accessible.  This is mitigated slightly because email is
122737 -    fungible.  People discard it and wait for the next one.  In our
122738 -    case, however, we are using email as a marketing effort where
122739 -    people forward letters to friends and colleagues to illustrate this
122740 -    new method. To the extent that is actually happening, a large body
122741 -    of work has now been lost.  We can send people replacements, but it
122742 -    is not an effective sales point asking prospective customers to
122743 -    forward corrected documents to their pals.
122744 -    ..
122745 -    Second, we will have to do some minor editing, possibly
122746 -    requiring a few hours to convert our home page stuff to a uniform
122747 -    case directory structure, i.e., all upper or lower case.  For us,
122748 -    the conversion task is reduced, because 99% of our files use
122749 -    numerical names that are not affected by case.  This is just a
122750 -    lucky accident that we have not followed industry practice and used
122751 -    long-winded narrative paths and filenames.
122752 -    ..
122753 -    Third, it appears that "INDEX.HTM" in the root directory no
122754 -    longer executes automatically unless it is in all lower case --
122755 -    index.htm.  This is a bigger problem.  It may be solved by entering
122756 -    a switch identifying our directory on the Unix server, as a "root"
122757 -    directory for purposes of HTML.  Talking to JPS people, Ron and
122758 -    Liem, they advise it must be in lower case.  Since all files are
122759 -    uploaded in upper case, we have to make a special effort for this
122760 -    one file each time it is edited to change it to lower case on the
122761 -    server.
122762 -
122763 -        [On 990426 did this. ref SDS 29 8562]
122764 -
122765 -    This is a classic example of technology improvement conflicting
122766 -    with practical business considerations.  Today, I am opting for
122767 -    better technology because I don't think our problem is that great,
122768 -    given that we are fairly early in the game on the marketing effort.
122770 -  ..
122771 -
122772 -    JPS might use this record for training efforts to restrain action
122773 -    that seems appropriate through the prism of technology alone, but
122774 -    warrants careful consideration on a larger scale, as proposed on
122775 -    990424 (see point 6). ref SDS 25 7485
122776 -
122777 -    It supports an initiative to provide a simple means to switch Unix
122778 -    into a mode that emulates NT on this particular point.
122779 -
122780 -        [On 000227 Colloquium at Stanford wants Knowledge Management
122781 -        system to provide teaching, training support. ref SDS 34 0786
122782 -
122783 - Sent ref DIT 1 to Bruce on this.
122784 - ..
122785 - We still have the question of whether Unix may, in a week or a
122786 - few months, begin having the prior problems of hanging up on changing
122787 - directories, as is now occurring with NT, and occurred previously with
122788 - Unix when we changed to NT last year.
122789 -
122790 -
122791 -
1228 -
1229 -
1230 - 1329 received a call
1231 -
123101 - Got a call from Kevin.  His supervisor asked him to call me about
123102 - changing us back to an NT server.
123103 -
123104 - He was unaware of review by Biz Tech per above.
123105 - ..
123106 - I will send him a copy of the letter to Bruce, so he can update
123107 - the records in Technical Support on this issue.
123108 -
123109 -                      kgowen@corp.jps.net
123110 -
123112 -  ..
1232 -
1233 -
1234 - 1429 Unix seems to work better
123501 -  ..
123502 - Unix Seems to Work Better
123503 -
123504 - Just completed uploading a bunch of corrected correspondence files
123505 - with changed IP address using "sd' instead of SD.
123506 -
123507 - This all worked well.  There were no hangs or crashes.
123508 -
123509 -     [On 990602 report that access to Communication Metrics records on
123510 -     the Internet is reliable. ref SDS 31 4125]
123511 -
123512 - We transferred about 60 files, just correspondence for past few
123513 - months.
123514 -
123515 - Good performance during this time of day is a good sign the Unix
123516 - server is functioning well.  Let's hope its all out there.
123517 - ..
123518 - See analysis of business issues on changing from NT to Unix, per
123519 - above. ref SDS 0 2499
123520 -
123521 -
123522 -
123523 -
1236 -

SUBJECTS
JPS Information Management Effective
Neat, Cool
Information Management
Productivity Improvement, Potential
Information Overload Solved by SDS
Paperless Office
Experience, Need Broader Base

2009 -
2010 - 1744 received letter from JPS
201101 -  ..
201102 - Communication Metrics Admired for Being Effective
201103 -
201104 - Received ref DRT 1 0001 from Bruce admiring Communication Metrics
201105 - methodology and effectiveness, per above, ref SDS 0 0001, which he
201106 - characterizes as "data storage and retrieval."
201107 -
201108 - Bruce says....
201109 -
201110 -        I must say that I admire your ability and method for data
201111 -        storage and retrieval.
201112 -
201113 -    See analysis of business issues on changing from NT to Unix, per
201114 -    above. ref SDS 0 2499
201115 -
201116 - This supplements comments by Jeff at Enron on 990409. ref SDS 20 3072
201117 -
201118 - Previously on 981104 manager at U.S. Army Corps of Engineers found
201119 - Communication Metrics on the Internet is "pretty neat." ref SDS 7 4320
201120 - Similar report on 981106. ref SDS 8 2070
201122 -  ..
201123 - On 990422 Dave Vannier noted Communication Metrics on the Internet
201124 - supports Intel's goal to improve technology for managing "data" and
201125 - using the Internet. ref SDS 23 4590
201126 -
201127 - On 990425 SDS history guides daily management. ref SDS 27 5644
201128 -
201129 - People gaining experience with Communication Metrics makes it easier
201130 - for others to try this new way of doing things, per analysis on
201131 - 990331. ref SDS 19 1248
201132 -
201133 -     [On 990427 NSF proposal features web app. ref SDS 30 9522]
201134 -
201135 -     [On 990802 medical manager reported Communication Metrics on the
201136 -     Internet is pretty neat. ref SDS 32 0406]
201137 -
201138 -     [On 991229 Bruce requested record on problem for case study
201139 -     support. ref SDS 33 0001]
201140 -
201141 -     [On 000304 Bruce noticed SDS plan, perform, report management
201142 -     cycle. ref SDS 35 8967]
201143 -
201144 -     [On 020605 Brenda Cannon noted that SDS works better than
201145 -     Microsoft systems for solving technical support problems.
201146 -     ref SDS 36 L99K
201147 -
201148 -
201149 -
201150 -
201151 -
201152 -
201153 -
201154 -
201155 -
201156 -
201157 -
2012 -