CONTACTS 
0201 - Kwan Henmi                           415 777 4770 fax 5102
020101 - Mr. William N. Long, AIA; Architect
0202 - Kwan Henmi                           415 777 4770 fax 5102
020201 - Mr. William N. Long, AIA; Architect
0203 - Kwan Henmi                           415 777 4770 fax 5102
020301 - Ms. Gul Bhatia
020302 - Accounting Department

SUBJECTS
Moscone Center, Phase III
Welch Company
Contracts/Agreements

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 25 0000, ref SDS 23 0000.
070702 -
070703 - Bill indicates there is reduced priority for graphics to explaine
070704 - Communication Metrics in marketing presentations.  We settled on
070705 - monthly payment of $6K for reduced scope on Moscone to meet KH budget
070706 - requirements.  KH recognizes this does not permit conventional use of
070707 - Communication Metrics, however, Welch will endeavor to provide
070708 - additonal support for researching and demonstrating the cost
070709 - advantages of the methodology.  Bill arranged to have payment issued
070710 - to Welch by the end of this week, 981106.
070711 -
070712 -
070713 -
070714 -
0708 -
0709 -
0710 - Progress
0711 -
071101 - Denis may be available to meet in about 30 minutes.  He wants me to
071102 - meet with Bill Long on the contractual arrangements between KH and
071103 - Welch.
071104 -
071105 -     After meeting with Bill, per below, I visited briefly with Denis
071106 -     to express appreciation for the opportunity he is providing to
071107 -     use Communcation Metrics.
071108 -
071109 -
0712 -
0713 -
0714 - 1640 visited Kwan Henmi's office
0715 -
071501 - Robert had left for the day.
071502 -
071503 - Asked to talk to Bill Long.
071504 -
071505 -  ..
071506 - Graphics for Presentations on Comm Metrics Reduced Priority
071507 -
071508 - Follow up ref SDS 22 0000.
071509 -
071510 - Bill advised that the Jail project and the 3rd and Mission tower
071511 - project are both about a month away.
071512 -
071513 - The price for the jail project has been submitted, and so is under
071514 - advisement with respect to whether KH gets the assignment along with
071515 - its team, headed by Turner.
071516 -
071517 - Bill seemed to indicate that some pricing was submitted for
071518 - Commuinication Metrics on the jail project.
071519 -
071520 - The 3rd and Mission project is being considered financially.  Bill
071521 - advised that if the developer does not commence work or some other
071522 - trigger requirement, it may face sanctions by the City of San
071523 - Francisco.
071524 -
071525 - Bill feels these events reduce the priority to develop graphics to
071526 - explain Communication Metrics, discussed on 981023. ref SDS 12 1581
071527 -
071528 -     [Below continue efforts to develop graphis for marketing support.
071529 -     ref SDS 0 3060]
071530 -
071531 -
071532 - KH Investigating Relational Data Base for Doc Log Support
071533 -
071534 - Bill advised that he is evaluating a relational data base to keep
071535 - track of documents, and noted that the program is represented as
071536 - providing Internet support. He feels this may supplement Communication
071537 - Metrics. He seemed to indicate having has successful experience with
071538 - this data base program.
071539 -
071540 -
071541 -  ..
071542 - Welch Scope of Services for Moscone Through 990331 - $6K per Month
071543 -
071544 - Bill asked if Robert Rudeen and I have agreed on a scope for Welch to
071545 - support Bill on Moscone through March.
071546 -
071547 - Bill advised that under the circumstances of budget limitations, and
071548 - opposition to Communication Metrics by Gensler's project manager,
071549 - reported on 981007, ref SDS 7 7722, a standard scope of services
071550 - discussed on 980917, ref SDS 4 7687, citing the report by the U.S.
071551 - Army Corps of Engineers issued on 970328, ref DRP 3 4929, cannot be
071552 - implemented.  He gave an example of difficult project management
071553 - consditions, set out below. ref SDS 0 1504
071554 -
071555 - Gensler's objection to communication support appears to conflict with
071556 - its request in a memo dated 980917 that KH improve communications and
071557 - provide a senior coordination person. ref SDS 5 4851  It also
071558 - conflicts with the large number of memos Gensler is issuing to KH
071559 - which require careful management to avoid error due to complexity and
071560 - confusion, as discussed with Robert on 981030.
071561 -
071562 - Bill explained Kwan Henmi's aim to use Communication Metrics tools and
071563 - methods in a limited role, so that the KH team gains exposure, while
071564 - accomplishing Robert's need to save time on getting effective
071565 - documentation, as he discussed in the meeting on 981020... ref SDS 11
071566 - 5655
071567 - ..
071568 - We reviewed discussions with Robert on 981027 for a scope of
071569 - services to meet KH budget requirements, satisfy Robert's objectives,
071570 - and also develop Communication Metrics procedures to support the
071571 - design function, ref SDS 19 2349, as Bill and I discussed previously
071572 - on 981023. ref SDS 12 9768 and ref SDS 12 7520
071573 -
071574 - Welch will provide any additional support needed for KH to evaluate
071575 - Communication Metrics, as part of a common research effort discussed
071576 - with Denis on 981019. ref SDS 10 5347
071577 -
071578 -     [On 981104, The U.S. Army Corps of Engineer's letter reflects the
071579 -     goals for this effort. ref SDS 26 0207]
071580 -
071581 -     [On 981202 requested planning meeting. ref SDS 30 6720]
071582 - ..
071583 - I asked if the amount of compensation can be increased to $6K
071584 - per month, which reflects payment for approxomately 10 Hrs per week.
071585 -
071586 - Bill agreed to this subject to approval by Denis.  He was able to
071587 - visit with Denis before I left the office, and Denis agreed as well.
071588 -
071589 - Bill asked me to prepare an agreement form.
071590 -
071591 -     [On 981105 submitted agreement letter. ref SDS 27 3570]
071592 - ..
071593 - We reviewed our goal in this agreement is to develop graphics
071594 - for explaining Communication Metrics and to use this method for early
071595 - marketing efforts, so that customers gain exposure to the advantages
071596 - of adding intelligence to management, as we discussed in the meeting
071597 - on 980917, ref SDS 4 7665, and on 981023, ref SDS 12 1581, and above.
071598 - ref SDS 0 7380
071599 -
071600 -     [On 981105 included this in agreement. ref SDS 27 3420]
071601 -
071602 -
071603 -  ..
071604 - Payment for October 1998 by 981106
071605 -
071606 - I asked if it might be possible for me to get paid within the next two
071607 - weeks for the work performed this past month.
071608 -
071609 - Bill called in the firm's accountant, who joined us briefly.  I think
071610 - her name is Gould.  She said if we get the invoice in within the next
071611 - few days, she can issue a check this Friday.
071612 -
071613 -     [On 981105 submitted invoice and talked to Gul. ref SDS 27 3822]
071614 -
071615 -
071616 -
071617 -
0717 -

SUBJECTS
50% Interior Package
KH Write Letters on 50% Schedule, 981103
Rework Avoid Cost Benefit Communication
Risk Management, Dispute Resolution
Rework Due to Limited Span of Attention
Reality Forces Mistakes into Span of
Rework Cycle Due to Miss-communication
Communication Main Factor of Success,

1811 -
181101 -  ..
181102 - Gensler Approves KH Schedule Milestone 50% CD Set
181103 - Project Management Delays Progress, Increases KH Costs
181104 -
181105 - Bill gave an illustration of a meeting he and Denis had with Art
181106 - Gensler on 981013, following up the letter issued on 980930 concerning
181107 - project management. ref SDS 6 3280
181108 -
181109 - At that meeting, Denis explained Kwan Henmi's planning that shows a
181110 - realistic schedule to reach an approximate 50% CD set is mid-December,
181111 - 1998.
181112 -
181113 -     [On 981109 received Bill's letter. ref SDS 29 2808]
181114 -
181115 - This reflects the letter Denis submitted on the scope of the 981030
181116 - printing, as discussed on 981023, ref SDS 14 5232, and earlier
181117 - analysis on 981014. ref SDS 8 3385
181118 -
181119 - Bill recalled today, that Art Gensler approved the KH planning
181120 - targets.
181121 -
181122 - Subsequently, on 981027 Clonia wrote a letter to Art Gensler
181123 - complaining that Kwan Henmi's Work Plan chart on the wall above
181124 - Robert's new work station in the Project Office, shows the 50% CD will
181125 - be accomplished as agreed by Art and Denis.  Bill related that Clonia
181126 - argued in her letter to Art, that the schedule in Gensler's planning
181127 - memo of 980826, ref DRP 1 3312, should be followed, which is entered
181128 - in the record on 981016. ref SDS 9 2717
181129 -                                 ..
181130 -     We need to get Denis' and Bill's letters entered in the
181131 -     record, so they can be used to align future communications.
181132 -
181133 -        [On 981106 Bill will submit his letter. ref SDS 28 8316]
181134 -
181135 -        [On 981109 received Bill's letter. ref SDS 29 2808]
181136 - ..
181137 - Kwan Henmi was then required to invest more time with Denis and
181138 - Bill meeting with Clonia, and Bill ultimately wrote another letter on
181139 - this matter, that was previously agreed to by Art Gensler.
181140 -
181141 -        [On 981109 received Bill's letter. ref SDS 29 2808]
181142 - ..
181143 - This seems similar to the "rework" problem cited by Robert
181144 - Rudeen on 981030. ref SDS 24 7739
181145 -
181146 - These incidents reflects research on 970829 showing communication is
181147 - the most important factor in project success. ref SDS 2 6666
181148 -
181149 - An article reviewed on 970525 lists losses due to poor communication,
181150 - including disharmony between management and staff, as costing $10M.
181151 - ref SDS 1 7777
181152 -
181153 -
181154 -
1812 -