CONTACTS 
0201 - Gensler/Michael Willis/Kwan Henmi    415 433 3700 fax 415 627 3700
020101 - Mr. Robert Rudeen; Architect
020102 - Kwan Henmi Architects
020103 - Interior Design/Documentation

SUBJECTS
Mechanical Meeting, 981021

0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 18 0000, ref SDS 15 0000.
050502 -
050503 - Provided some Communication Metrics orientation and training for
050504 - Robert using the Internet.  He was able to print the notes for the
050505 - telecom meeting on 981021, so this can be distrubuted.  He also
050506 - printed the draft of the notes for the mechanical meeting on 981021 so
050507 - he can finish editing.  He wants to use the Doc Log to find documents.
050508 - He will review the record on KH team meetings to decide on whether to
050509 - use Communication Metrics for this meeting.
050510 -
050511 - Received his weekly Project Work Summary. ref SDS 0 4602
050512 -
050513 -
0506 -
0507 -
0508 - Discussion
0509 -
050901 -  ..
050902 - On 981102 Will Get Robert's Edits on Mech Meeting for 981021
050903 -
050904 - I assisted Robert in opening and printing notes, ref DIP 5 7788 for
050905 - the mechanical meeting on 981021, ref SDS 5 0000, which were submitted
050906 - on Tuesday, 981027, ref SDS 9 4147, hand carried for Robert to the
050907 - Moscone project office on 981028. ref SDS 15 7980  Yesterday, I sent
050908 - Robert another letter with a link to these notes. ref SDS 18 1040
050909 -
050910 - Robert asked why he did not get the notes?
050911 -
050912 - We discussed the mixup at the Moscone Office as a result of the
050913 - compressed work schedule to meet the 981030 milestone for Gensler.
050914 - Limited span of attention resulted in Robert not getting the letter
050915 - hand carried for him on Wednesday. ref SDS 19 6828
050916 -
050917 - Robert printed these notes and will develop edits which I can complete
050918 - on Monday.
050919 -
050920 -
050921 -
050922 -
0510 -

SUBJECTS
Telecom Meeting, 981021
Document Logs
Meeting Note Procedures
Communication Metrics, Orientation, Training
Document Log on Internet

1408 -
140801 -  ..
140802 - Telecom Notes for Meeting on 981021 Ready for Distrubution
140803 -
140804 - Since Robert did not get the Teecom notes, ref DIP 2 7788, on
140805 - Wednesday at the Moscone Project office, per the meeting with Ivan on
140806 - 981029, ref SDS 19 6828, we looked through the Communication Metrics
140807 - web site and found the notes, ref DIP 2 7789, were issued on 981026.
140808 - ref SDS 8 3850
140809 -
140810 - Robert printed these notes, and planned to take them to the Moscone
140811 - project office this afternoon and make distrubution to Gensler and
140812 - others.
140813 -
140814 -
140815 -  ..
140816 - Meeting Notes Use Composite KH and Date Number
140817 -
140818 - He noticed that the meeting number did not include a KH.
140819 -
140820 - Robert wants "KH" in the meeting note number, per the discussion on
140821 - 981027. ref SDS 12 6435
140822 -
140823 - This afternoon, I made this change to the notes for the telecom
140824 - meeting and for the mechanical meeting on 981021, above. ref SDS 0
140825 - 3312
140826 -
140827 -
140828 -  ..
140829 - Kwan Henmi Wants to Use Document Log
140830 -
140831 - Robert was disappointed there is not a direct way to find the notes
140832 - for the Teecom meeting.  He has bookmarked the prototype document log
140833 - and would like that to be kept current, so he has a simple way to find
140834 - formal documentation.
140835 -
140836 - I explained plans to automate this capability so that it can be used
140837 - regularly, as set out in my letter on 981028,.... ref DIP 4 8748,
140838 - issued at ref SDS 14 0140.
140839 -
140840 - The prototype doc log was created on 981013. ref SDS 3 7920
140841 -
140842 -    [On 981031 began code for doc log for Internet. ref SDS 20 0000]
140843 -
140844 -
140845 -
1409 -

SUBJECTS
Moscone Center, Phase III
Welch Company
Scope of Services
Contracts/Agreements
Team Meetings
Risk Management

2409 -
240901 -  ..
240902 - Team Meetings Supported by Communication Metrics
240903 -
240904 - Robert indicated we can save expense by not using Communication
240905 - Metrics for KH Team Meetings.
240906 -
240907 - We considered the idea to initially use Communication Metrics
240908 - normally, in order to discover a useful scope by reaching the critical
240909 - mass of intelligence needed to improve management and save money. If
240910 - we do not reach the critical mass, then no benefit will be realized.
240911 - Benefits from "intelligence" require capturing the correlations of
240912 - cause and effect between disparate events that impact the success of
240913 - the project.
240914 -
240915 - We recalled the report by the U.S. Army Crops of Engineers, reviewed
240916 - on 981027, showing Communication Metrics saved $190K on a matter that
240917 - was not in the minds of the parties in entering the contract for
240918 - Communication Metrics.  Based on this one unexpected item alone, the
240919 - ROI for an expense of $50K, is 4:1. ref SDS 12 4158
240920 -
240921 - Saving $4 for each $1 of investment to improve management does become
240922 - evident on the day payment is made for the investment.  Only
240923 - consistent use of good management over time yields savings, similar to
240924 - Robert's implementation of a work plan system at the meeting on
240925 - 981023. ref SDS 7 6540  It costs money to assign Robert for launching
240926 - this method, and to maintain it.  Savings come from consistent use. If
240927 - there is no consistency, if the system is not maintained, then no
240928 - savings will be realized.  But if it is used consistently, then it
240929 - will make a big improvement in saving money.
240930 -
240931 - Adding "intelligence" to management by adding "metrics" to
240932 - communication works the same way.  We have to invest in order to get
240933 - good results.
240934 -
240935 - This requires experimentation, as noted by Andy Grove, Chairman of
240936 - Intel Corporation, in his book reviewed on 980307. ref SDS 1 3416
240937 -
240938 - Team meeting provide information on obsticles encountered by KH that
240939 - prevent accomplishment of assignments and objectives, which may be
240940 - caused by others.  This information is needed for effective risk
240941 - management.  Team meetings also disclose extra efforts being made to
240942 - overcome difficulties, and information that shows KH performed
240943 - reasonably under the conditions of the work.  This information is also
240944 - useful for risk management, as discussed at the team meeting on
240945 - 981016. ref SDS 4 7008
240946 -
240947 - I explained having prepared notes for team meetings on 981016 and on
240948 - 981023.  Robert will review these notes and determine whether it seems
240949 - worthwhile to support KH team meetings with Communication Metrics.
240950 -
240951 - In order to accomplish this experiment Welch is willing to share the
240952 - investment with Kwan Henmi, as discussed on 981023. ref SDS 6 9768
240953 -
240954 -
240955 -
240956 -
2410 -

SUBJECTS
Project Work Summary

2504 -
250401 -  ..
250402 - Robert's Project Work Summary
250403 -
250404 - Follow up ref SDS 16 0000.
250405 -
250406 - Received ref DIT 1 7788 dated 981030 which is Robert's weekly report
250407 - on Project Work Summary.
250408 -
250409 - Converted to HTML and posted to web site, so it is in the document
250410 - log.
250411 -
250412 - Having difficulty getting "Whom" field in Work to be Accomplished
250413 - table to align left, instead of being centered. ref DIT 1 6000
250414 -
250415 - Entered Robert's main points, and aligned with project record.
250416 -
250417 - Decided to try putting a link into this record, so the analysis and
250418 - alignment is easier to find.
250419 -
250420 -
250421 -
250422 -
2505 -

SUBJECTS
50% Interior Package
Project Management
Equip Config Problems Delay Plotting,
Wall Types Coordination/Instructions,
Interior Elevations, 981030
Communications, Project Management
KH Work Stopped to Fix Gensler or KH Error

3510 -
351001 -  ..
351002 - Construction Drawings 30% Complete
351003 -
351004 - Robert reports in his Project Work Summary that KH drawings are about
351005 - 25% to 30% complete. ref DIT 1 7788
351006 -
351007 - This reflects understandings at the Team meeting on 981016 that
351008 - reported expected progress, ref SDS 4 4075, based on project
351009 - management by Gensler, previously cited on 980929. ref SDS 2 6804
351010 -
351011 - This success reflects increased staffing, overtime and added
351012 - management focus by KH, as requested by Gensler.
351013 -
351014 - The KH team for the past several weeks has worked overtime and on
351015 - weekends.  The past several days, some staff worked 24 hours a day.
351016 -
351017 - Project meetings were deferred this week, so that focus could remain
351018 - on completing CD package. ref DIT 1 7788
351019 -
351020 - Plotting was delayed by problems with Gensler's equipment and
351021 - configuration for WNT when project office is configured to use W95.
351022 - ref DIT 1 2650
351023 -
351024 -
351025 -  ..
351026 - Wall Type Included in Printing at Last Minute
351027 - Project Management Coordination Delays Progress
351028 -
351029 - KH supported last minute coordination and information from Gensler on
351030 - Wall Types. ref DIT 1 3078
351031 -
351032 -     [On 981106 KH reports completing this work. ref SDS 22 3850]
351033 -
351034 -
351035 -  ..
351036 - Spontaneous, Impulsive Management Causes Rework, Delay
351037 - Project Management on Interior Elevations Delays Progress
351038 - Interior Elevation Error Delayed Progress, Impact Teamwork
351039 -
351040 - An error on the plans for interior elevations caused by KH or by
351041 - Gensler resulted in emotional display by Gensler's project manager
351042 - disporportionate to the impact of the problem and the effort needed to
351043 - make corrections.
351044 -
351045 - Corrections were made, but team cohesion was impacted. ref DIT 1 3480
351046 -
351047 -     [On 981103 report of similar incident that occurred with Denis.
351048 -     ref SDS 21 1504]
351049 -
351050 - Robert reports that spontaneous, impulsive instructions for immediate
351051 - action on matters that are not of an emergency nature, disrupt the
351052 - orderly progress of the work, causing extra cost to KH and delay on
351053 - the project. ref DIT 1 3480
351054 -
351055 - This problem that delays KH progress reflects project management
351056 - issues in record on 980929. ref SDS 2 2240 and ref SDS 2 6804
351057 -
351058 -
351059 -
351060 -
3511 -

SUBJECTS
Risk Management, Bid Package Scope
Bid Scope, Interior
Bid Scope, Exterior

3806 -
380601 -  ..
380602 - Separate Construction Contracts for Interior, Exterior Poses Risks
380603 -
380604 - Robert explains Gensler proposes using separate bidding and contracts
380605 - for interior and exterior scope of work.
380606 -
380607 - KH points out risks this poses for overlapping scope and gaps in scope
380608 - which make construction management more complex. ref DIT 1 3450
380609 -
380610 - Robert cites example of responsibility for leaks in the roof.
380611 -
380612 - Gensler indicates everything has been solved and there will be no
380613 - major problems.
380614 -
380615 -
380616 -
380617 -
380618 -
380619 -
380620 -
380621 -
3807 -