CONTACTS 
0201 - Kwan Henmi                           415 777 4770 fax 5102
020101 - Mr. Robert Rudeen, A.I.A.; Architect  =Telephone
020102 - Design Department
020103 - Description
0202 - Kwan Henmi                           415 777 4770 fax 5102
020201 - Mr. William N. Long, AIA; Architect

SUBJECTS
Moscone Center, Phase III
Welch Company
Contracts/Agreements
Scope of Services

0906 -    ..
0907 - Summary/Objective
0908 -
090801 - Follow up ref SDS 19 0000, ref SDS 17 0000.
090802 -
090803 - Bill wants Communication Metrics support for Moscone through the end
090804 - of March 1999.  Welch proposes a budget of $9K per month. ref SDS 0
090805 - 5760  Kwan Henmi has other projects where Communication Metrics may be
090806 - useful.  Welch proposes supporting at no cost to Kwan Henmi marketing
090807 - and project launch activities with stakeholders on new projects....
090808 - ref SDS 0 7159
090809 -
090810 - Bill needs graphics for marketing presentations on Communication
090811 - Metrics. ref SDS 0 1581  These are provided.
090812 -
090813 - Research on improving KH Internet access with DSL or ISDN is provided.
090814 - ref SDS 0 1100
090815 -
090816 - Web site issues for project management require joint consideration by
090817 - Kwan Henmi and Welch. ref SDS 0 7620
090818 -
090819 -     [On 981026 submitted proposal to Bill. ref SDS 21 0000]
090820 -
090821 -
090822 -
0909 -
0910 -
0911 - Discussion
0912 -
091201 -  ..
091202 - Kwan Henmi Wants Welch to Support Moscone through 990331
091203 -
091204 - Bill advised that Kwan Henmi would like to tie down a cost for
091205 - Communication Metrics support on the Moscone III project through the
091206 - end of the design phase, which is expected to run through the end of
091207 - March, 1999.
091208 -
091209 - The firm is also negotiating for other projects to use Communication
091210 - Metrics, discussed below, but at this time they want to continue
091211 - support for Moscone III.
091212 - ..
091213 - I explained my goal to figure out how to use Communication
091214 - Metrics to best advantage for an architect/design operation, and that
091215 - this is a good opportunity to accomplish the experimentation cited by
091216 - Denis on 981019. ref SDS 11 5347
091217 -
091218 -       [On 981027 discussed with Robert Rudeen. ref SDS 23 4792]
091219 -
091220 -       [On 981030 discussed with Robert. ref SDS 25 0413]
091221 -
091222 -       [On 981103 meeting with Bill. ref SDS 26 7595]
091223 -
091224 -       [On 981105 issued agreement on this point. ref SDS 27 2816]
091225 -
091226 -    Experience on Moscone III indicates that the volume of intellectual
091227 -    flow in a focused design operation requires support from the
091228 -    "workers" who are having discussions and applying this "input" to
091229 -    their work product, which is a set of plans and specs.  From the
091230 -    meetings I have attended so far, there is a lot of uncertainty and
091231 -    error in communication that is glossed over. This is evident from
091232 -    requests for drawings to be redrawn to either add or remove details
091233 -    that conflict with prior instructions.  Rework causes delay, ill
091234 -    will and extra cost.
091235 -    ..
091236 -    Experience also shows that Communication Metrics is resisted
091237 -    by Gensler for understandable of concern about having a record
091238 -    which is controlled by others.  This, however, precludes asking
091239 -    questions and obtaining clarification to produce timely and useful
091240 -    content.
091241 -
091242 -    The withdrawal of Internet access reported on 981023 undermines the
091243 -    goal of using the Internet to make Communication Metrics a unique,
091244 -    cost effective means of delivering intelligence. ref SDS 18 2730
091245 -
091246 - These negatives are offset by Robert Rudeen's recent elevated role.
091247 -
091248 - Robert has shown the ability to work constructively with Gensler on
091249 - a range of important management issues, including Communication
091250 - Metrics.  Also, his personal work practice is supported by the SDS
091251 - design.  So this is an opportunity to develop a strong synergy between
091252 - what he wants and expects, and automated tools.
091253 -
091254 - My assessment is, however, that supporting Moscone III will be a
091255 - continued challenge to deliver useful work product, since Robert will
091256 - be only a part-time presence on the project.
091257 -
091258 - On a more fundamental issue, it is curious why the volume is harder to
091259 - track in a design setting than in a construction setting.
091260 -
091261 - It seems to be a question of scale, i.e., the level at which
091262 - Communication Metrics practice is applied.
091263 -
091264 - Communication Metrics has been used in construction at the management
091265 - level, not the construction level.  We do not capture all of the
091266 - discussions between carpenter and foreman, foreman and superintendent,
091267 - plumber and inspector, and so on.  That too, would be overwhelming.
091268 -
091269 - At the management level, I can be very detailed, track every formal
091270 - document and connect everything up.
091271 -
091272 - On Moscone, we seem to be using Communication Metrics at a lower
091273 - level, at the "worker" level.  I thought we might streamline by doing
091274 - just JV Coordination meetings, but these have been skipped the past
091275 - few weeks, indicating this may not be a good vehicle on Moscone.  So,
091276 - we are back to covering all of the detailed consultant meetings.
091277 - ..
091278 - I think it can be done, but it would be helpful to work toward a
091279 - modified solution. per letter to Denis on 981014. ref SDS 9 3240
091280 -
091281 - The advantage of architects preparing a paragraph or two to explain
091282 - their objectives and understandings from meetings, as discussed at the
091283 - project team meeting on 981016, has not yet been recognized. ref SDS
091284 - 10 1446
091285 -
091286 - Robert Rudeen may be willing to work toward this.  His request at the
091287 - team meeting on 981023 for KH architects to provide sketches and other
091288 - information they bring to meetings, to the Communication Manager so
091289 - these can be cited in the meeting notes, reflects movement toward good
091290 - procedures.
091291 - ..
091292 - There was also discussion at the team meeting about the large
091293 - number of documents being transmitted between KH and consultants,
091294 - primarily by fax, which are not under anyone's control.  Robert
091295 - suggested a process, but typically daily activity causes these
091296 - processes to fade after a week or so.
091297 -
091298 - If there is willingness to work together on figuring out how to make
091299 - this work, including finding the right scale for capturing the record,
091300 - I would like to do this.
091301 -
091302 - As well, since Denis gave us the chance after a long gestation, I
091303 - would like to make this work, if possible.
091304 -
091305 -      [On 981103 developed agreement. ref SDS 26 3000]
091306 -
091307 -      [On 981105 prepared agreement. ref SDS 27 2816]
091308 -
091309 -
091310 -  ..
091311 - Welch Proposes Support Moscone through March 1999 for $9K per Month
091312 -
091313 - Bill indicated that a budget between $5K and $10K for this support is
091314 - doable for the project fee structure.
091315 -
091316 - He requested that I submit a proposal on Monday, 981026.
091317 -
091318 - I propose a monthly fee of $9K, subject to approval of Denis and Bill,
091319 - as we discussed on 980917. ref SDS 5 3967
091320 -
091321 -      [On 981026 submitted proposal. ref SDS 21 3969]
091322 -
091323 -      [On 981027 Bill wants a reduced price. ref SDS 22 3384]
091324 -
091325 -  ..
091326 - Communication Metrics Presentations at Early Stages of New Projects
091327 -
091328 - The principal aim of Welch is to provide an experience base to solve
091329 - some marketing and implementation issues for using the Internet and
091330 - Communication Metrics to support daily management, cited by Bill below
091331 - (see ref SDS 0 1581 and ref SDS 0 8512).
091332 -
091333 - Gensler objects to Communication Metrics in part because it is foreign
091334 - and is suddenly thrust upon them.
091335 -
091336 - Bill and I discussed a solution of using Communication Metrics for
091337 - marketing, and/or the early stages of project set up, so that
091338 - principals get used to the methodology gradually on matters cost,
091339 - schedule, scope and requirements.
091340 -
091341 - When there are only a few communications, as occurs at the beginning,
091342 - we can do a very good job that illustrates benefits to stakeholders of
091343 - adding intelligence to management.
091344 -
091345 - Welch is willing to provide initial support for marketing without a
091346 - fee, or within the $9K proposal for Moscone, in order to facilitate
091347 - exposing Communication Metrics to stakeholders.
091348 -
091349 - Bill indicated there is a pretty good chance of funding Communication
091350 - Metrics on their Jail project with DMJM and Turner, if this team is
091351 - selected for the project.  Sounded like KH is expected to budget for
091352 - construction management support, which Communication Metrics can do.
091353 -
091354 - The 3rd and Mission project may require a bigger education effort for
091355 - the contractor/partner.  Contractors are typically focused on budget
091356 - constraint, rather than effective management as a predicate to
091357 - reducing cost.
091358 -
091359 -
091360 -
0914 -
0915 -

SUBJECTS
Internet Access
Email in HTML Address Links
Communication Metrics
Moscone Center, Phase III
3rd & Mission Office Bldg
Jail with DMJM, Turner

1709 -
170901 -  ..
170902 - Improving Internet Access with DSL or ISDN
170903 -
170904 - Bill advised that Kwan Henmi is investigating ways to improve Internet
170905 - service.
170906 -
170907 - There may be three (3) separate issues related to Communication
170908 - Metrics and Internet access...
170909 -
170910 -     1.  Access to Internet failed on 981020. ref SDS 15 0285
170911 -
170912 -     2.  Email bouncing back on 981019. ref SDS 12 3382
170913 -
170914 -     3.  Return email on web page address links failing on 981020 for
170915 -         Robert Rudeen and Bolivar. ref SDS 14 3280
170916 -
170917 - Bill has developed information on ISDN service which uses a dedicated
170918 - line, and on DSL which is a lower cost, alternate high-speed access
170919 - system that uses existing phone lines.
170920 -
170921 - Bill asked for recommendations on the merits of these systems?
170922 -
170923 - ISDN was investigated on 960212, ref SDS 2 3689, for consideration by
170924 - Denis to use Communication Metrics on SFIA projects. ref SDS 1 2916
170925 - That background may be of some help in the current research.
170926 -
170927 -     [At 2059 Morris recommended DSL. ref SDS 20 2656]
170928 -
170929 -     [On 981027 Bill had not done further research. ref SDS 22 5195]
170930 -
170931 -     [On 981029 submitted information on cost for DSL. ref SDS 24 4456]
170932 -
170933 -     [On 981106 Bill plans to submit DSL proposal to KH management on
170934 -     981109. ref SDS 28 1580]
170935 -
170936 -
1710 -

SUBJECTS
Graphics for Marketing
3rd & Mission Office Bldg
Jail with DMJM, Turner
Web Site to Explain POIMS, SDS and
SDS Explanation
Cognitive Science Unfamiliar, Quackery

2309 -
230901 -  ..
230902 - Graphics to Explain Comm Metrics for Marketing
230903 - KH Marketing Comm Metrics on Jail Project, and 3rd and Mission
230904 -
230905 - Bill wants some graphics to explain Communication Metrics to KH
230906 - clients.
230907 -
230908 - He feels it is hard to present cost savings, and since there is no
230909 - tradition, or experience, in contracting for a Communication Manager,
230910 - customers are reluctant to budget for this support on the grounds of
230911 - expected savings.  Architects, engineers, developers and government
230912 - managers who purchase Kwan Henmi design services, feel that adding
230913 - intelligence to daily communication is "overkill," because they expect
230914 - everyone to work intelligently.
230915 -
230916 - They have two new projects where Communication Metrics may be useful,
230917 - if the projects proceed.
230918 -
230919 -     1.  A Jail project with DMJM
230920 -
230921 -     2.  3rd and Mission tower project
230922 -         discussed on 980917. ref SDS 5 8177
230923 -
230924 - First, "explaining" Communication Metrics is hard because it automates
230925 - a complex process of managing.  People are not aware of how complex
230926 - this is because they learn the craft over many years.  Human mental
230927 - processes are hidden from conscious span of attention, and so
230928 - explaining it seems boring.  Cognitive Science is still a mystery even
230929 - to expert management consultants and writers, see review by Max
230930 - Wideman on 971029. ref SDS 4 2964
230931 -
230932 - The Welch Web site was created to provide a consistent explanation of
230933 - Communication Metrics, and to enable people to experience some aspects
230934 - of the SDS program.
230935 -
230936 -                       http://www.welchco.com
230937 -
230938 - ... but as Bill notes, the web site needs graphics to enable people to
230939 - grasp the overall scope.
230940 -
230941 -
230942 -      ..
230943 -     Web Site Directory Structure
230944 -
230945 -     Bill sketched out an example of a graphic he would like that
230946 -     explains the directory structure of the Communication Metrics web
230947 -     site.
230948 -
230949 -     This is in the SDS Help system.
230950 -
230951 -     A rough diagram looks like the schematic at ref OF 2 4099.
230952 -
230953 -
230954 -      ..
230955 -     Primary SDS Program Components
230956 -
230957 -     Bill wants a graphic that shows the main components of the
230958 -     underlying SDS program.  This might be done as an overlay to
230959 -     introduce scope gradually, so that complexity is reduced.
230960 -
230961 -     The main management components of SDS are in the Help system
230962 -     schematic at ref OF 2 3385.
230963 -
230964 -
230965 -      ..
230966 -     Flow Diagram of Components for Communication Metrics
230967 -
230968 -     A program flow diagram is at ref OF 2 8558.
230969 -
230970 -     There is a diagram for "Control Fields" that provide
230971 -     "intelligence" for Communication Metrics.
230972 -
230973 -
230974 -      ..
230975 -     Graphic for "Intelligence"
230976 -
230977 -     The explanation of "intelligence" in the POIMS paper may make a
230978 -     good graphic for the "details of daily management that are
230979 -     managed by Communication Metrics... ref OF 1 6011
230980 -
230981 -
230982 -
230983 -      ..
230984 -     Graphic for Management Cycle
230985 -
230986 -     The explanation of the management cycle in the POIMS paper, may be
230987 -     a useful graphic, see...
230988 -
230989 -         1.  Management cycle, ref OF 1 6649,
230990 -
230991 -         2.  Integrating time, knowledge, management cycle. ref OF 1
230992 -             1116
230993 -
230994 - We discussed working together to select some simple graphics that can
230995 - support marketing presentations for Communication Metrics.
230996 -
230997 - I asked about possibility of Kwan Henmi staff preparing some graphics
230998 - which Bill and Denis feel will enable them to make a presentation to
230999 - clients, based on the information we have.
231000 -
231001 -     [On 981027 discussed with Bill. ref SDS 22 0352]
231002 -
231003 -     [On 981103 priority changed. ref SDS 26 7380]
231004 -
231005 -
231006 -
2311 -

SUBJECTS
Web Page for Projects

2404 -
240401 -  ..
240402 - Web Page for Projects, e.g., Moscone
240403 -
240404 - Bill asked about a web page that supports access to the records for
240405 - the Moscone project.
240406 -
240407 - My sense from the discussion is that this is an understandable request
240408 - for a web page that automates the use of the WBS to assemble project
240409 - records by subject.  For many reasons this inviting prospect turns out
240410 - to be very difficult to accomplish, which is why a Communication
240411 - Manager was formulated to "pilot" the data structure for the project
240412 - the way architects support design, and contractors support
240413 - construction.
240414 -
240415 - Additionally, this seems to be going in the direction of a dedicated
240416 - web page for a particular project, per the review on 971021 that led
240417 - to designing a web site for Communication Metrics. ref SDS 3 6336
240418 -
240419 - Issues for conventional web page applications for projects were
240420 - considered on 971021. ref SDS 3 0978
240421 -
240422 - A key issue is the responsibility of the Web Master, and whether the
240423 - Communication Manager can wear two hats. ref SDS 3 8528
240424 -
240425 - Joint review with Bill and others at Kwan Henmi is therefore needed
240426 - because there are two competing factors in Communication Metrics...
240427 -
240428 -    1.  Dedicated records by project
240429 -
240430 -    2.  Timely creation of the record.
240431 -
240432 - Communication Metrics is designed to automate creation of SDS web
240433 - pages on the Internet in order to avoid the need and expense for
240434 - dedicated web masters.  The tools enable managers to focus on thinking
240435 - about their work and what they want to accomplish, and then simply
240436 - jump it to the Internet for communication on a world-wide scale.
240437 -
240438 - Despite this design objective, I have not done too well on step 2 for
240439 - a lot of reasons, per the discussion with Ivan on 981020, ref SDS 13
240440 - 4023, and earlier telecon with Denis on 981019. ref SDS 12 3975
240441 -
240442 - Currently, we have a single data base because that is the most
240443 - efficient way to generate the record based solely on chronology. A
240444 - dedicated data base for each project will create an explosion of
240445 - places people have to maintain, and thereon lead to the problem of too
240446 - many documents that causes inability to manage information with
240447 - present methods.
240448 -
240449 - The Communication Manager can point Kwan Henmi staff to relevant
240450 - records, that are connected to background and follow up, so they get
240451 - comprehensive picture of any particular event.
240452 -
240453 - The SDS program makes it easy to select records for a particular
240454 - project and a specific issue for the project, based on the WBS, which
240455 - was developed during the period from 980929 to about 981014, although
240456 - it is an ongoing process.
240457 -
240458 - A sample of the WBS (also "Subject Index") was submitted to Bill in my
240459 - letter on 981012. ref SDS 8 2880
240460 -
240461 - We need to work together to design an effective "project web page"
240462 - that accomplishes Kwan Henmi objectives, yet maintains the flexibility
240463 - and speed essential to be effective.
240464 -
240465 - I think it is possible to have multiple data bases, and code can be
240466 - created for posting multiple data bases in an efficient manner, so the
240467 - housekeeping, that no one ever wants to do, gets done automatically.
240468 -
240469 -
240470 -
240471 -
2405 -

SUBJECTS
Security KH Business Issues

2504 -
250401 -  ..
250402 - Segment Access between Public and Kwan Henmi Business Records
250403 -
250404 - Bill asked about security of KH business information, so that
250405 - information on strategy and planning by the firm is not available
250406 - through the web site to those outside the circle of need-to-know.
250407 -
250408 - Bill indicated a sense of having encountered records that are linked
250409 - which have information that requires limited distribution.  He did not
250410 - cite any specific security breaches.
250411 -
250412 - Currently, the problem is minimal because Gensler, which is primary
250413 - focus of concern at this time, has disconnected the project team from
250414 - the web site.  Gensler has further stated it would not access the
250415 - record on-line, and maintains it will only use conventional printed
250416 - documents from KH.
250417 -
250418 - Of course, someone familiar with the data structure can access some
250419 - records on the web site.  But the volume of records and the lack
250420 - orientation, together with the complex data structure, discourages
250421 - widespread access due to limited time, as noted by Bill in requesting
250422 - a web page to guide access. ref SDS 0 7620
250423 -
250424 - A second protection, is professional preparation of the record that
250425 - presents Kwan Henmi considerations in a constructive way that avoids
250426 - unwarranted criticism, so that in all circumstances the record is
250427 - useful intelligence to advance project success.
250428 -
250429 - Barriers erected to maintain privacy, also stifle recognition of
250430 - patterns that point to problems or opportunities.
250431 -
250432 - Therefore we need to visit on this subject to formulate a procedure to
250433 - accomplish Kwan Henmi needs and maintain the advantages of automated
250434 - access to intelligence.
250435 -
250436 -
250437 -
250438 -
2505 -
2506 -