CONTACTS 
0201 - Kwan Henmi                           415 777 4770 fax 5102
020101 - Mr. Robert Rudeen, A.I.A.; Architect  =Telephone
020102 - Design Department
020103 - Description

SUBJECTS
Internet Access
Email Address Links Failing
Office Space for Increased Staff
Ergonomics of Writing Improved by SDS
Productivity Management Competitive
Evaluation, Kwan Henmi
Communication Metrics Advantages
Intelligence Adds Value to Information,
Email Unreliable
Communication Improved by Co-location Ergonomics
Design Ergonomics Cluster Co-location Improves Collaboration Communic
Ergonomics Critical Productivity of Management

2314 -    ..
2315 - Summary/Objective
2316 -
231601 - Follow up ref SDS 23 0000, ref SDS 22 0000.
231602 -
231603 - Presented need for adequate space at Gensler office for Robert Rudeen
231604 - to manage the KH team.
231605 -
231606 -
231607 -
2317 -
2318 -
2319 - Discussion
2320 -
232001 -  ..
232002 - Kwan Henmi Needs "War Room" to Plan and Maintain Progress of Work
232003 -
232004 - Follow up ref SDS 23 5655.
232005 -
232006 - Discussed Robert's plan to use his notebook computer and other
232007 - people's desks at the Project Office. ref SDS 23 5005
232008 -
232009 - Denis advised that Gensler is refusing to provide the space Robert
232010 - needs for a "war room" to plan the work and maintain progress.  He
232011 - indicated there is no room to expand at the present office. Since
232012 - Gensler is responsible for project management, their duty is to
232013 - provide the space required to perform the work within allocated
232014 - budgets.  If the space they selected is inadequate, as has been
232015 - determined based on Gensler's demand for KH to staff up in excess of
232016 - the space Gensler is providing, then Gensler needs to find other space
232017 - that is adequate to maintain progress of the work.
232018 -
232019 - Denis advised that Kwan Henmi is continuing to investigate how to
232020 - provide more space for Robert at the project office.
232021 -
232022 -     [On 981021 Sylvia mentioned at lunch that Robert needs office
232023 -     space at the Moscone Project Office. ref SDS 24 6144]
232024 -
232025 -
232026 -  ..
232027 - Robert's Computer Has Difficulty Accessing Internet
232028 -
232029 - Follow up ref SDS 23 1920.
232030 -
232031 - Explained problems Robert is having getting on line, ref SDS 23 1920,
232032 - that the email system is not working. ref SDS 23 3280
232033 -
232034 -     [On 981023 Robert could not access Moscone reports on Internet web
232035 -     site. ref SDS 27 2800]
232036 -
232037 - Advised that several letters I sent to Denis yesterday have bounced
232038 - back. ref SDS 20 3163
232039 -
232040 - Denis advised that the Kwan Henmi consultant is working on solving
232041 - these problems.
232042 -
232043 -     [On 981022 Bolivar reported email to Denis bounced back. ref SDS
232044 -     25 2519]
232045 -
232046 -     [On 981023 KH investigating improvements. ref SDS 26 1100]
232047 -
232048 -  ..
232049 - Respond to Gensler Memos
232050 -
232051 - We discussed Gensler's request for Kwan Henmi to respond to Gensler
232052 - memos, identified at the meeting on 980929, ref SDS 2 8392, and again
232053 - on 981006. ref SDS 4 3500
232054 -
232055 - Denis wants a professional response that does not attack Gensler, but
232056 - shows the progress Kwan Henmi is making, the management changes it has
232057 - underway to improve performance, and explains project management
232058 - support Gensler can provide to enable Kwan Henmi to accomplish its
232059 - design scope under the JV agreement.
232060 -
232061 -     [On 981023 received status of action items. ref SDS 28 1615]
232062 -
232063 -
232064 -  ..
232065 - Communication Metrics Evaluation, "Intelligence" is Working
232066 -
232067 - I asked Denis if he has been able to experience the sense of
232068 - "intelligence" delivered by Internet, from work so far with the
232069 - Communication Metrics effort on the Moscone project?
232070 -
232071 - He said it is very evident.
232072 -
232073 - Access to information, analysis and chronology accomplishes the goal
232074 - explained in the Welch web site for "business intelligence."
232075 -
232076 -                   http://www.welchco.com/00401.HTM
232077 -
232078 -     ...which we discussed on 980917. ref SDS 1 7488
232079 -
232080 - Denis feels the "intelligence" is more evident to him at this stage
232081 - because of his prior exposure and work with the SDS program.
232082 -
232083 - His familiarity with the data structure provides an orientation that
232084 - others who have not worked with SDS take some time to acquire to grasp
232085 - that the links trace chronology of cause and effect that gives
232086 - information broader meaning in making good decisions.
232087 -
232088 - Good decisions yield better results, and if others fail to perform
232089 - despite good decisions, then Communication Metrics provides protection
232090 - to recover damages, or avoid excessive claims.
232091 -
232092 - Denis wants to meet on the issues in my letter on 981014, and will let
232093 - me know when this can be done. ref SDS 6 8470
232094 -
232095 -
232096 -
2321 -
2322 -