THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: December 2, 1998 02:36 PM Wednesday; Rod Welch

Called Bill Long on meeting with Gensler management re Moscone III.

1...Summary/Objective
2...Gensler to Consider Increasing Space at Project Office
3...MW Responsible to Publish Meeting Notes, KH Submits Input, Comments
4...Gensler Refuses to Correct Defects in Its Project Management
5...Moscone III Similar Problems to SF City Jail Project
6...Communication Metrics Application on Moscone

ACTION ITEMS.................. Click here to comment!

1...We did not discuss today, whether Kwan Henmi has verified that Gensler
2...Bill will review the record on 981118 again for further consideration
3...Bill will try to review Robert's Project Work Summary for 981120, and

CONTACTS 
0201 - Kwan Henmi                           415 777 4770 fax 5102
020101 - Mr. William N. Long, AIA; Architect

SUBJECTS
Project Management
JV Agreement
KH Coordinate Consultants
GA Review Coordination
Project Management
Notes for Meetings
Gensler Problems with Procedures in Meeting

1309 -    ..
1310 - Summary/Objective
1311 -
131101 - Follow up ref SDS 8 0000, ref SDS 4 0000.
131102 -
131103 - Bill reported on meeting with Art Gensler on 981124.  Kwan Henmi feels
131104 - progress is occuring on increasing the space available for the project
131105 - office.  Other matters are still under considertion.  Bill will review
131106 - recent Communication Metrics work product to prepare for a meeting on
131107 - continuing this support. ref SDS 0 6720
131108 -
131109 - Submitted ref DIT 1 0000 with link to this record and to the
131110 - discussion with Dave on 981130. ref SDS 9 1400  Also linke directly to
131111 - Robert's PWS to facilitate review in preparation for meeting, as
131112 - discussed below. ref SDS 0 6720
131113 -
131114 -
131115 -
1312 -
1313 - Discussion
1314 -
131401 -  ..
131402 - Gensler to Consider Increasing Space at Project Office
131403 -
131404 - Bill explained a meeting he and Denis had with Art Gensler on 981124,
131405 - following submission of my letter, ref DIP 2 0000, on the same day at
131406 - ref SDS 8 7200, with links to analysis on 981118. ref SDS 4 3752
131407 -
131408 - He seemed to indicate that a record of the meeting with Art has not
131409 - yet been produced.
131410 -
131411 - Bill reported progress on increasing the space for the Project Office.
131412 - ref SDS 4 6831  Art Gensler may have indicated that Geneler is giving
131413 - consideration to this matter.
131414 -
131415 - We did not discuss today, whether Kwan Henmi has verified that Gensler
131416 - is backing up the project record adequately, which was reported as a
131417 - possible issue on 981118. ref SDS 4 7072
131418 -
131419 -
131420 -
131421 - MW Responsible to Publish Meeting Notes, KH Submits Input, Comments
131422 -
131423 - Bill advised that at the meeting with Art, there was no discussion of
131424 - meeting note procedures, nor of Gensler's duty to review coordination
131425 - of consultant's by KH.
131426 -
131427 - Bill indicated that separately from the meeting with Art Gensler, Kwan
131428 - Henmi understands Gensler wants to use the following procedure for
131429 - generating the record of coordination with consultants...
131430 -
131431 -     1.  Kwan Henmi submit information on meetings to MW.
131432 -
131433 -     2.  MW issue a draft set of meeting notes.
131434 -
131435 -     3.  KH submit review to MW, if needed.
131436 -
131437 -     4.  MW issue the project record.
131438 -
131439 -     5.  KH submit comments on the published record, as needed.
131440 -
131441 - This understanding has evolved from conduct and discussion.  There is
131442 - no published process, and no amendment to the Project Manual.
131443 -
131444 - This procedure seems to omit a step for Gensler to review the record
131445 - as called for by the JV Agreement, ref SDS 1 6630, and is essential
131446 - for effective feedback under standard notice considerations.
131447 -
131448 - The procedure can accomplish Kwan Henmi's need to ensure an accurate
131449 - and relevant record.  It permits submission of an SDS record to MW as
131450 - KH input. Thereafter if material information is omitted by MW, KH can
131451 - supplement the record.
131452 -
131453 - Bill seemed to indicate that Gensler has made no formal request for
131454 - Kwan Henmi not to use Communication Metrics.  He recalls verbal
131455 - concerns raised by Clonia with respect to the adequacy of the Kwan
131456 - Henmi record, but Art Gensler has not taken up this matter in any way
131457 - thus far.
131458 -
131459 -
131460 -  ..
131461 - Gensler Refuses to Correct Defects in Its Project Management
131462 -
131463 - Bill indicated that the meeting with Art Gensler did not develop
131464 - changes to improve Gensler's Project Management, as reviewed on
131465 - 981118...
131466 -
131467 -    1.  Failure to perform assigned tasks, ref SDS 4 5887,
131468 -
131469 -    2.  Interference in Kwan Henmi management, hostile work environment
131470 -        ref SDS 4 6480,
131471 -
131472 -    3.  Persistent misconduct preparing false records. ref SDS 4 6076
131473 -
131474 -    4.  Disparate Treatment, ref SDS 4 5656
131475 -
131476 - Bill related understandings from Sylvia who attended a JV Management
131477 - Committee meeting the following day, on 981125, where Kwan Henmi was
131478 - criticized. This record does not show that Gensler is aware that its
131479 - failed management is preventing Kwan Henmi from performing its tasks,
131480 - and that Gensler has a duty to improve its peformance; nor does it
131481 - show that Gensler is making a good faith effort to improve its
131482 - performance, but rather is blaming others for its failure.
131483 -
131484 - I asked about the project manual, which Gensler is required to
131485 - provide. ref SDS 1 3000
131486 -
131487 -     Bill indicated Kwan Henmi has a copy of this document.
131488 -
131489 -     We considered aligning the project record with the manual and to
131490 -     formulate recommendations to upgrade the plan to reflect project
131491 -     experience.
131492 -
131493 -     Bill feels, for now, this is not needed.
131494 -
131495 - I advised of having extended the analysis from our meeting on 981118,
131496 - ref SDS 4 0000, which Bill reviewed to prepare for the meeting with
131497 - Denis and Art on 981124. ref SDS 8 7200
131498 -
131499 - Bill will review the record on 981118 again for further consideration
131500 - of needed actions. ref SDS 4 0000
131501 -
131502 - There was discussion that at this time, Kwan Henmi wants to give
131503 - Gensler further opportunity to improve its conduct without making a
131504 - written demand that Gensler do so.
131505 -
131506 - We reviewed briefly that disputes among JV partners can be mediated,
131507 - as shown in research on 980930, ref SDS 1 4992, and ultimately
131508 - resolved by arbitration under the rules of the American Arbitration
131509 - Association.
131510 -
131511 -
131512 -  ..
131513 - Moscone III Similar Problems to SF City Jail Project
131514 -
131515 - I mentioned discussions with Dave Buoncristiani on Monday, who
131516 - indicated possible parallel issues that arose on the Jail project for
131517 - the City of San Francisco. ref SDS 9 1400
131518 -
131519 - I will send Bill a link to that information.
131520 -
131521 - This experience of comparable circumstances could encourage Gensler to
131522 - improve its Project Management, in order to avoid creating a record of
131523 - disagreement within the JV team that would result from mediating
131524 - and/or arbitrating disputes.
131525 -
131526 -
131527 -
131528 -
1316 -

SUBJECTS
Communication Metrics Scope of Services
Welch Company
Evaluation
Scope of Services
Terms and Conditions

2108 -
210801 -  ..
210802 - Communication Metrics Application on Moscone
210803 -
210804 - I asked Bill if we can meet in the next few days to sort out my scope
210805 - if KH wants me to continue supporting the project.  Bill indicated he
210806 - wants to meet with me and Robert on this.
210807 -
210808 -      [On 981209 scheduled meeting on this. ref SDS 10 0000]
210809 -
210810 - He feels Gensler's conduct prevents Kwan Henmi from accomplishing
210811 - Communication Metrics in the manner originally planned.  Bill noted
210812 - that Communication Metrics is not contributing to the daily work on
210813 - the project.
210814 -
210815 - Bill will try to review Robert's Project Work Summary for 981120, and
210816 - links to analysis on 981123 for consideration of a possible continued
210817 - role under our objective to experiment, ref SDS 7 0000, as Robert and
210818 - I discussed on 981119. ref SDS 5 3600
210819 -
210820 - This addresses in part the risks of defective management by Gensler,
210821 - cited above. ref SDS 0 4480
210822 -
210823 - One way to increase the contribution of Communication Metrics is to
210824 - involve the Communication Manager in considerations by Kwan Henmi,
210825 - including meetings with people like Art Gensler. This would enable the
210826 - project record to play a more prominent role in decision processes. It
210827 - could be a component of experiementation and research that is part of
210828 - our ourbjective, discussed on 981103, ref SDS 3 7595, and set out in
210829 - Agreement, ref DIP 1 0816, and discussed earlier with Denis on 981019.
210830 - ref SDS 2 5347
210831 -
210832 -
210833 -
Distribution. . . . See "CONTACTS"