CONTACTS 

SUBJECTS
Intranets, Internet
Netscape
Directory Maintenance System (DMS)
Subject Indexing
Collaboration
Coordination, Technology Support
Collaboration Internet Enhances Enterprise Communication

1409 -
1409 -    ..
1410 - Summary/Objective
1411 -
141101 - Follow up ref SDS 35 0000, ref SDS 19 9533.
141102 -
141103 - Now that I have the White papers, it is easier to do this work.
141105 -  ..
141106 - I guess I need to contact Netscape about their vision statement which
141107 - offers ideas embodied in POIMS. ref SDS 35 9771
141109 -  ..
141110 - Netscape's White Paper on Internet applications at ref OF 9, supports
141111 - article on 960304 presenting Gilder's explanation of a technological
141112 - evolutionary path to displace Wintel. ref SDS 19 0853  See analysis of
141113 - challenges with respect to reliability at ref SDS 19 9007.
141114 -
141116 -  ..
141117 - Directory management on intranets and the Internet is explained in
141118 - Netscape's White Paper. ref OF 12 8301  It discusses how servers will
141119 - manage in the broad scheme. ref OF 12 0115
141120 -
141121 -    This paper deals with the SDS Subject Indexing concept of
141122 -    correlating computer directories on the disk according to the
141123 -    structure of knowledge that gives information meaning, as set out
141124 -    in the record on 930326, ref SDS 3 3345, and more recently in Tom
141125 -    Landauer's book reviewed on 950710, ref SDS 11 0003, and review on
141126 -    940603 of Wiederhold's article on AI. ref SDS 6 1711
141128 -     ..
141129 -    SDS creation of new subjects/directories as needed, was developed
141130 -    on 930331, ref SDS 4 9703, and on 950626 analysed correlating
141131 -    chronologies by subject that reflect the challenge of managing a
141132 -    complex world. ref SDS 9 2882
141134 -     ..
141135 -    On 960304 reliability of Internet is considered at ref SDS 19 9007.
141137 -     ..
141138 -    [On 970121 reviewed internet for delivering SDS records as
141139 -    intelligence. ref SDS 39 3636]
141141 -  ..
141142 - One of the limitations that seems to exist on the Internet and with
141143 - Web technology advocated by Netscape is that the directory structure
141144 - would be overwhelming to observe, and yet that is a key aspect of
141145 - looking for information that alerts the mind to extend its innate
141146 - power, ref SDS 5 line 34.
141148 -  ..
141149 - Internet Directories are aimed at enabling users to find each other
141150 - easily, so that electronic communication can live up to its full
141151 - potential.  Information is now maintained even within a single
141152 - organizations among a myriad of formats that cannot be easily shared.
141153 - The Web architecture is intended to solve this, ref OF 12 line 47.
141154 -
141155 -     This reflects the SDS SI goal to manage complexity, ref SDS 9 line
141156 -     125.
141157 -
141159 -  ..
141160 - Collaboration/Coordination
141161 - Collabora Incorporated into Netscape Navigator
141162 -
141163 - Hyperlinks and the Web directory structure are attributed with
141164 - providing executive and manager support through better collaboration
141165 - and coordination, ref SDS 35 line 275.  Apparently email messaging is
141166 - thought to provide "collaboration." ref OF 18 line 174.  This seems to
141167 - be the basis that Netscape believes its tools support "Collaboration"
141168 - per ref SDS 35 line 314.
141170 -  ..
141171 - Netscape's White Paper explains a new software program, Collabra, they
141172 - acquired in September 1995 to support "collaboration" ref OF 18 line
141173 - 12.  Collabra has good "messaging" tools, ref OF 18 line 133; does
141174 - this indicate Collabra has Lotus Notes capability?
141175 -
141176 -     Communication Metrics uses "collaboration" as the Leadership Aide
141177 -     per ref SDS 17 line 273, ref SDS 17 line 548, discussion with
141178 -     Intel, ref SDS 21 line 306, at DNRC, per ref SDS 2 line 169, PG&E
141179 -     per ref SDS 25 line 349, General Vernon Walters example, ref SDS
141180 -     25 line 669, Corps of Engineers at ref SDS 18 line 236, applying
141181 -     PMBOK and ISO criteria for Continual Learning, ref SDS 14 line
141182 -     266; collaborate in KW proposal, ref SDS 15 line 554.
141184 -  ..
141185 - Netscape plans to incorporate Collabra into Netscape Navigator
141186 - indicating Collabora will not be sold separately. ref OF 18 line 393.
141188 -  ..
141189 - Netscape acquired Collabra in the belief that it provides the best
141190 - "conferencing solution" and because it has won awards by PC Magazine
141191 - for a leader in Groupware, ref OF 18 line 134. This is similar to the
141192 - analysis IBM made in acquiring Lotus Notes, ref SDS 10 line 58, and
141193 - ref SDS 10 line 121.
141194 -      ..
141195 -     Has anyone at Netscape used Collabra to "solve" a conference or
141196 -     manage a group?
141197 -
141198 -     The best groupware program may still not improve earnings because
141199 -     groupware programs do not improve productivity for the reasons set
141200 -     out in the POIMS paper ref OF 1 line 143, that you have to improve
141201 -     a series of key work practices all at once in order to improve
141202 -     leadership and management effectiveness.
141203 -
141205 -  ..
141206 - They say at ref OF 18 line 17 that Collabora supports/improves
141207 - collaboration using methods available on the external Internet, in the
141208 - following ways:
141209 -        ..
141210 -       Define Collaboration
141211 -
141212 -       •  share information electronically
141213 -       •  easily setup applications
141214 -       •  send e-mail
141215 -       •  have electronic discussions
141216 -       •  access corporate databases
141217 -  ..
141218 - Netscape says immediate information shows immediate benefits, ref OF
141219 - 18 line 49:
141220 -
141221 -       •  reduced costs for printing and distributing
141222 -       •  documentation,
141223 -       •  faster delivery of information,
141224 -       •  eliminating the problem of outdated information.
141226 -      ..
141227 -     Increased the use of information results in a better informed
141228 -     workforce, ref OF 18 line 53.
141230 -      ..
141231 -     Where is the evidence that this improves leadership/management?
141232 -         ..
141233 -        What leader at Netscape or anywhere uses this method, per
141234 -        discussion with Intel? ref SDS 13 line 498
141235 -
141236 -        Information overload prevents people from reading their email,
141237 -        per ref SDS 16 line 712.
141238 -
141239 -        More information does not produce a "knowledgeable," workforce
141240 -        that makes wiser decisions with broader vision. That is what
141241 -        increases earnings.
141242 -
141243 -            MacNamera reports that more information did not help
141244 -            leadership, ref SDS 8 line 179,
141246 -             ..
141247 -            Kissinger reports faster information causes miscalculation.
141248 -            ref SDS 7 line 183, reflected by Neumna's book that faster
141249 -            information has historically posed a challenge to effective
141250 -            leadership, ref SDS 20 line 54.
141252 -      ..
141253 -     Reduced printing and distribution costs claimed at ref OF 18 line
141254 -     50, have not been widely experienced, ref SDS 23 line 271.
141255 -
141256 -
141257 -
141258 -
1413 -

SUBJECTS
Collaboration Desired Enterprise Management Using Internet
Market Potential SDS
Market Conditions SDS
Killer Application
Enterprise/Knowledge Management Does Not Improve Productivity, Reliab
Groupware Risky
Knowledge Management Secret SDS Only Design
Civilization Shows Cost Benefits SDS Knowledge Management
Dilemma Cost Savings KM Difficult Calculate Civilization Shows

2511 -
251201 -  ..
251202 - Groupware for Enterprise Management Demand Improve Management
251203 - Demand Killer Application on Internet Groupware for Enterprise
251204 -
251205 - Groupware is a class of software to support management, ref OF 18 line
251206 - 22, which Netscape says is a growing market.
251207 -
251208 -     Netscape says "Groupware" is about helping teams to interact and
251209 -     get things done, ref OF 18 line 68, which seems to be what they
251210 -     mean by "collaboration."
251211 -      ..
251212 -     Advantates of Collaboration are at ref OF 18 line 351:
251213 -
251214 -         •  Immediately begin reducing the need for meetings
251215 -         •  Immediately reduce e-mail inbox overload
251216 -         •  Begin to build a valuable corporate knowledge base
251217 -         •  Begin shifting the habits of end users
251218 -         •  Give administrators early and valuable experience with groupware
251219 -            technologies
251220 -         •  Immediately start increasing team communications
251221 -         •  Immediately begin on-line discussions with key partners
251223 -      ..
251224 -     This overlooks what teams "interact" about and what it is that
251225 -     needs to "get done" that improves management and leadership
251226 -     effectiveness.
251227 -
251228 -         Communication Metrics says it is the connections between
251229 -         information received over time and organizational objectives,
251230 -         which then results in a web of knowledge on shared meanings.
251232 -          ..
251233 -         It is not clear from the White Paper this need has yet been
251234 -         perceived.
251236 -  ..
251237 - The idea that the Internet can support this is correct with respect to
251238 - conveying information and creating links.  The organization and
251239 - reliability of the environment is not yet established.  It is not
251240 - clear that the paper recognizes the need for people to provide the
251241 - collaboration, i.e., to run the equipment, use the Internet.
251242 -
251244 -  ..
251245 - Easy Collaboration by Point and Click on Internet
251246 -
251247 - Netscape says users need only "point and click" to collaborate on the
251248 - Internet, reflecting the importance of hyperlinking as the primary
251249 - attraction of the system. ref OF 18 line 105, and ref SDS 35 9637.
251250 -
251251 - This may not work as well as hoped.
251253 -  ..
251254 - Internet sources are unreliable. ref SDS 19 4883
251256 -  ..
251257 - Additionally, it is hard to work out a smooth, seemless environment
251258 - contemplated by the authors for personal...
251259 -
251260 -                   •  diary of events,
251261 -                   •  thoughts, ideas,
251262 -                   •  analysis,
251263 -                   •  documents
251264 -                   •  contacts
251265 -                   •  time
251266 -                   •  subjects
251268 -  ..
251269 - Ultimately, however, collaboration and analysis which make these tools
251270 - useful is hardwork.
251272 -  ..
251273 - To turn information into useful knowledge is, like turning water into
251274 - wine, ref SDS 24 7211, and straw into gold.  It is hard work.  Cliff
251275 - Stoll notes it takes dedicated effort, ref SDS 28 1111.
251276 -
251277 -     [See analysis of IBM's announcement on 980226 to market business
251278 -     intelligence. ref SDS 40 4011]
251280 -      ..
251281 -     [On 980307 Andy Grove says in his book that it takes diligence and
251282 -     discipline to create the record needed for effective management.
251283 -     ref SDS 42 3101]
251284 -
251285 -
251286 -
2513 -

SUBJECTS
IT Management Practices are Evolving
Connectivity
Intranets
Strategies for Deployment Internet

2906 -
2907 - Summary/Objective
2908 -   ..
290801 - Received ref OF 25 line 20 under Netscape's Web Home page on
290802 - strategies to achieve "connectivity" using the Internet under the
290803 - title:
290804 -
290805 -                  Fully Connected Corporation
290806 -
290807 - Companies are trying to achieve higher productivity while reducing
290808 - costs, per ref OF 23 line 17, by:
290809 -
290810 -     •  establishing partnerships with suppliers and complementary
290811 -        vendors
290812 -
290813 -     •  maintaining contact with customers
290814 -
290815 -     •  distributing more information to employees
290816 -
290817 -     •  Facilitating communication
290818 -
290819 -     •  providing essential information from anywhere at any time, are
290820 -        critical to timely decisions and streamlined business
290821 -        processes.
290823 -  ..
290824 - These goals address the use of technology (i.e., computers) to improve
290825 - productivity by improving decision making by executives, managers and
290826 - leaders, per Landauer's book "The Trouble with Computers." ref SDS 12
290827 - line 570.
290829 -  ..
290830 - This supports Netscapes goals for its services per ref SDS 35 line
290831 - 222.
290832 -
290833 -
290834 -
290835 -
2909 -