CONTACTS 

SUBJECTS
Intranets, Internet
IT Management Practices are Evolving
Paperless Office, Document Management
E-Mail Management, Automation Trends, AI
Netscape, Internet Whitepaper on Web
Business Climate, Traceability to Original Sources
Intuitive, Netscape, Correlation to accepted practice and

1909 -    ..
1910 - Summary/Objective
1911 -
191101 - Follow up ref SDS 5 line 278, ref SDS 8 line 150.
191102 -
191103 - Research shows Internet and intranets are being pursued because they
191104 - seem to bring the organization and "traceability" called for in
191105 - Communication Metrics.  This shows customers value the organization
191106 - and connectivity of information, i.e., knowledge. The Internet is sold
191107 - as an easy way to accomplish what customers need; but it does not
191108 - deliver. Internet liturature uses the term "Knowledge Base" which
191109 - shows emerging cultural/market awareness about the limitations of
191110 - conventional "data base" applications now in use on personal computers
191111 - and mainframes.
191112 -
191113 - The alternate information organization methodology of document
191114 - management using Document Image Processing, is also reviewed in recent
191115 - liturature.
191116 -
191117 - SDS accomplishes the goals of Internet/intranets and DIP with respect
191118 - to providing organizing and access methodologies that convert
191119 - information into knowledge.  SDS adds value by integrating its
191120 - "knowledge base" with Time management, to provide the follow up
191121 - essential to effective leadership.
191122 -
191123 -     [On 971105 Welch Internet project deliver business intelligence
191124 -     produced by Communication Metrics. ref SDS 25 1459]
191125 -
191126 -
191127 -
191128 -  ..
1912 -
1913 -
1914 - Progress
1915 -
191501 - Information has begun to emerge in the record on "Intranets," which is
191502 - related to the Internet, except it is technology for a single company,
191503 - to apply Internet tools for information access so there is secure
191504 - information.  This is a "Workgroup" solution to improve organizational
191505 - productivity through better communication and collaboration, ref OF 8
191506 - line 136, ref OF 13 line 59.  Thus, it is aimed at the POIMS concept,
191507 - except it omits that effective communication results from first
191508 - building personal understanding through analysis as a predicate to
191509 - conveying information to others.
191510 -
191511 - ..
191512 - Netscape is a leading company in developing Internet and
191513 - intranet technology, reviewed with Intel on 960315. ref SDS 6 4356
191514 -
191515 - Netscape's intranet vision statement, ref OF 13 0671, was prepared by
191516 - Marc Adnreessen cited in Gilder's review of this technology. ref SDS 5
191517 - 9533
191518 -
191519 - Today I found a series of white papers on the Web under Netscape.
191520 -
191521 -     It was very difficult, however, to use this material.  I saved it
191522 -     to the disk.  One of the documents had CR LF at the column shown
191523 -     on-line, but the others did not, so it took hours to re-format
191524 -     them, including removing the embedded formatting codes.
191525 -
191526 -     [See use of Netscape software to access the Web that solved this
191527 -     problem per, ref SDS 21 line 89.]
191528 -
191529 -  ..
191530 -
191531 - Netscape differentiates "intranets" from Lotus Notes, which elsewhere
191532 - is reported to be positioning itself as an Internet interface......
191533 - ref OF 13 0400
191534 -
191535 -     Intranet Eliminates Need for Replication
191536 -
191537 -     Conceptually, an intranet precludes the need for replication, or
191538 -     at least it is performed at the server level, because the services
191539 -     that control Web information management are applied internally.
191540 -     ref OF 13 7030
191541 -
191542 -     This raises the question about what value LN adds as an Internet
191543 -     interface.
191544 -
191545 -     Netscape internet:  intranet_paper@netscape.com
191546 -     ..
191547 -     How do we address the single source problem. ref SDS 5 9007
191548 -
191549 -
191550 -
191551 -  ..
191552 - Paperless Office to Improve Productivity Not Being Met in Marketplace
191553 -
191554 - The meeting with David Vannier on 950927 related advantages of SDS for
191555 - improving management, however, Intel has given up on using technology
191556 - to improve management productivity....
191557 -
191558 -      Managers want technology to help them think... ref SDS 3 8943
191559 -      New realities require computer aided thinking. ref SDS 3 3095
191560 -      Convertig information into knowledge.......... ref SDS 3 4839
191561 -      Operating system for people organizations..... ref SDS 3 8400
191562 -      Intel gave up on technology for management.... ref SDS 3 7732
191563 -
191564 - ....and cited in recent liturature, ref OF 4 YL5N, complaining that
191565 - the paperless office has not been achieved. ref OF 4 Y08J 45,
191566 - ..
191567 - This year the Internet is stirring new hope for a paperless and
191568 - virtual office that will improve management productivity, as shown by
191569 - Netscape's paper on "intranets." ref OF 8 0001
191570 -
191571 - Netscape discusses a critical mass of pent up demand for a more
191572 - dynamic way of linking people and information. ref OF 8 0002
191573 -
191574 - Marcy was concerned that computers produce too much paper in our
191575 - meeting on 960326. ref SDS 8 0004
191576 -
191577 -
191578 -      ..
191579 -     DIP - Document Image Processing
191580 -
191581 -     On the Web today, I found the following paper on DIP, which was
191582 -     part of the solution offered in 1991 by the Byte articles that
191583 -     included the interview with Intel about using technology for a
191584 -     paperless office. ref SDS 1 8848, and particularly at ref SDS 1
191585 -     2744 describing how technology can improve daily management.
191586 -
191587 -     Concerns raised in 1991 appear to still exist today about too much
191588 -     paper and the consequent need for automated management.
191589 -     ref OF 4 0001
191590 -
191591 -     Great strides are being made by new technology, ref OF 4 Y08J
191592 -
191593 -          [See review reported by Bill DeHart at ref SDS 23 line 70.]
191594 -         ..
191595 -         PageKeeper - Windows 2.0 ref OF 4 UV9N           $195
191596 -
191597 -             It is produced by Caere that also has Omnipage.
191598 -
191599 -             It seems to be a keyword indexing system for documents
191600 -             issued and rececieved by scanning, ref OF 4 line 101.
191601 -             Reviewer feels it is a very strong program that works with
191602 -             a variety of different data types, including email and
191603 -             internet stuff.  The challenge is to see how often the
191604 -             president of Caere uses the program.
191605 -
191606 -
191607 -         askSam for Windows 3.0, ref OF 4 5X7J              $395
191608 -
191609 -             It does not scan documents nor manage non-text files, ref
191610 -             OF 4 line 139, but is very fast to search text files for
191611 -             keywords, ref OF 4 line 141.
191612 -
191613 -             It saves Web pages, including the links, ref OF 4 line
191614 -             152, and permits creating Web pages, ref OF 4 line 163.
191615 -
191616 -             It is an electronic-forms creation and management program,
191617 -             ref OF 4 line 168.
191618 -
191619 -         Recollect Gold for Windows, ref OF 4 0284             $799
191620 -
191621 -             Built for both text- and image-based documents. Imports or
191622 -             scans text or image files to store in an annotated and
191623 -             indexed database. The program has all the major features
191624 -             that you can find in PageKeeper: built in OCR, support for
191625 -             a large number of scanners, document highlighting and
191626 -             image manipulation.
191627 -
191628 -         EZ Recall, ref OF 4 5452                      $1,495
191629 -
191630 -             The vendor sets this up in your office.  It includes OCR
191631 -             and document management.
191632 -
191633 -
191634 -  ..
191635 - Organizing Information on Computers, in File Cabinets
191636 -
191637 - Netscape says the Internet/Intranet can improve leadership and
191638 - management productivity by providing the organization and access
191639 - called for by General Hatch in a meeting on 960410, ref SDS 9 7739 and
191640 - ref SDS 9 5839, to organize information on a computer, particularly
191641 - email, and in hard copy, per ref OF 4 YL5N
191642 -
191643 -  ..
191644 -
191645 -      Better Decisions
191646 -      Streamlined Business Processes
191647 -
191648 -      [On 960629 support for notion that better management comes from
191649 -      "connectivity" and Netscape equates this with using the
191650 -      Internet/Interanet, ref SDS 22 1533
191651 - ..
191652 - Netscape's White Papers indicate intranet technology provides an
191653 - effective organizing methodology, ref OF 8 0002, ref OF 8 G46F  The
191654 - capability attributed to Intranets is like that used to sell LANs a
191655 - few years ago, which was declared "dead" on 960304. ref SDS 5 KE6H
191656 -
191657 -      Intranet Definition
191658 -      Intuitive Information Access
191659 -
191660 -      It seems that an "Intranet" applies Web like access structure and
191661 -      tools, for a LAN within a single organization, ref OF 8 line 16,
191662 -      ref OF 8 line 101, ref OF 13 line 58.
191663 -
191664 -  ..
191665 -
191666 -      Intranet scope is defined at ref OF 13 line 100.
191667 -
191668 -       ..
191669 -      Navagation is "Intuitive" Solution
191670 -
191671 -      The Web is described as intuitive access to broad types of media
191672 -      that provides information in a way that is immediate, cost-
191673 -      effective, easy to use, rich in format, and versatile. ref OF 8
191674 -      line 103   It really appears that Netscape expects that the
191675 -      "Yahoo" type navigation methodology provides "intuitive" access,
191676 -      per ref OF 13 line 119.
191677 -
191678 -           Intuitive - What Does It Mean?
191679 -
191680 -           This relates to how the mind determines "meaning" discussed
191681 -           by Tom Landauer in the paper on "Plato's Problem," which
191682 -           essentially is dimension matching, ref SDS 7 5903.
191683 -
191684 -           Since meaning drifts based on experience, lack of experience
191685 -           inhibits intuition.
191686 -
191687 -           My sense is that Netscape's "Yahoo" like navigation method
191688 -           will likely result in a "spagetti" like web of disorder.  My
191689 -           use of the Web so far, which has been limited, has not
191690 -           revealed a "sensible" structure that supports access.
191691 -
191692 -
191693 -       ..
191694 -      Web Structure Customized On-The-Fly by Intranet
191695 -
191696 -      A key to usefulness is providing the ability to quickly create a
191697 -      custom Web environment, ref OF 8 line 432, ref OF 8 line 449.  It
191698 -      is unclear if this is a comparable utility to that which was
191699 -      recently reported to be the goal of a new business alliance
191700 -      between Intel and MCI, ref SDS 16 line 62.
191701 -
191702 -       ..
191703 -      Hyperlinking
191704 -
191705 -      Described at ref OF 8 line 126 seems to the basis for believing
191706 -      the Web is an effective way to organize information and
191707 -      collaborate, ref SDS 22 line 227, using threads linked to
191708 -      articles. ref OF 8 line 170:
191709 -
191710 -          Hyperlinking allows users to easily navigate and find
191711 -          information by simply clicking a word or graphic. With
191712 -          intranet clients such as Netscape Navigator, a single front
191713 -          end issued to access all internal and external resources - so
191714 -          users don't need to learn multiple software packages.
191715 -          According to a recent survey, 56 percent of managers said
191716 -          that ease of use was the single most critical factor for a
191717 -          corporate information system.
191718 -
191719 -      See analysis of reliability at ref SDS 5 4883.
191720 -
191721 -        [David Vannier and Marcy Puhnaty at Intel later reported that
191722 -        creating Web pages and creating links are not intuitive nor
191723 -        easy to accomplish, ref SDS 19 2370.]
191724 -
191725 -        [Bill DeHart is using a program from Netscape that supports
191726 -        these functions, ref SDS 17 line 68.]
191727 -
191728 -        [Bill DeHart as Webmaster of PMINCC Web page reported that
191729 -        links take a lot of time to create. ref SDS 26 5491]
191730 -
191731 -
191732 -      Landauer reported hypertext did not improve productivity as much
191733 -      as advocates claimed, ref SDS 2 line 153.  Advantages of SDS
191734 -      linkages are at ref SDS 2 line 238.
191735 -
191736 -           ..
191737 -          Collaboration
191738 -          Knowledge Base
191739 -          Traceability to Original Sources
191740 -
191741 -          "Collaboration" enables exchanges of information resulting in
191742 -          a corporate "knowledge base,"  ref OF 8 line 168.  People
191743 -          subscribe and can view a screen with subject lines, authors,
191744 -          and news article numbers. Each of these items is the
191745 -          beginning of a "thread" that starts when someone sends out an
191746 -          article or email; then readers can trace these threads deeper
191747 -          as they wish.
191748 -
191749 -                [See equating "collaboration" with email/messaging
191750 -                similar to Lotus Notes, per ref SDS 22 line 154.]
191751 -
191752 -             This suggests that having a "knowledge base" is helpful,
191753 -             as a body of linked information, described in POIMS ref OF
191754 -             1 line 277, and the NWO paper at ref OF 2 line 566, and at
191755 -             ref OF 2 line 1258.
191756 -
191757 -             Thus the internet/intranet is moving the culture toward a
191758 -             working awareness of the advantage of POIMS, Communication
191759 -             Metrics and SDS.
191760 -
191761 -  ..
191762 -
191763 -      Project Management support is described at ref OF 8 line 236.
191764 -
191765 -          Can Turner use this?  How are they doing with Lotus Notes
191766 -          which they tried for this role?
191767 -
191768 -          [See discussion at meeting a few days later, ref SDS 18 line
191769 -          86.]
191770 -
191771 -          We should try to see Intel's use of "Intranets" or see if
191772 -          they will demonstrate it at Asilomar.
191773 -
191774 -               [Did this at ref SDS 19 line 114.]
191775 -
191776 -
191777 -
191778 -
1918 -

SUBJECTS
Content Lacking on Internet
Paperless Office Failed
Analysis Market Appeal of Computers

2306 -
230601 -  ..
230602 - Failed Promises
230603 - Paperless Office - Evaluating the Dream
230604 -
230605 - Need for solution to problem of too much paper is at ref OF 4 line 36,
230606 - and ref OF 4 line 45.
230607 -
230608 - An article in USA Today 960617 cites the Internet as the "mother of
230609 - all hyped technologies?" -- echoing report on 960427 that Internet is
230610 - not effective for improving productivity of daily work, ref SDS 11
230611 - HQ5N  Bill Gates made a similar observation reviewed on 960304,
230612 - ref SDS 5 2044, which was supportd by Marcy reporting on 960326 that
230613 - Intel has more paper than before they began using computers,
230614 - ref SDS 8 0004  PC users are still awaiting its promise of fast,
230615 - real-time video and interactivity, ref OF 6 line 42. Will Oracle CEO
230616 - Larry Ellison's vision of mass-market, low-cost computers that connect
230617 - people to the Net be the next Big Thing?
230618 -
230619 -     [On 971021 set objective to deliver anytime, anywhere intelligence
230620 -     on the Internet. ref SDS 24 3636
230621 -
230622 -     [On 980613 goal for paperless office to get better productivity
230623 -     has been elusive. ref SDS 29 0526
230624 -
230625 - The USA article aligns with analysis on 960304 about need for dual
230626 - control of the record to avoid risk of bumbling. ref SDS 5 1020]
230627 -
230628 -     The Internet and Ellison are reviewed on 960304, ref SDS 5 0865
230629 -     and on 960423. ref SDS 10 1111
230630 -
230631 -     Analysis of the "Dream" is on 960304. ref SDS 5 9007
230632 -
230633 -     [Met wtih Bill on 971108 where he showed using HTML is very slow
230634 -     to create linkages. ref SDS 26 0899]
230635 -
230636 -     [See creation of SDS tools to create HTML data base that solves
230637 -     "content" problem on Internet. ref SDS 27 6000 and ref SDS 27
230638 -     2358.
230639 -
230640 -     [Met with Bill on 971210 and showed SDS can make Internet useful.
230641 -     ref SDS 28 4387]
230642 -
230643 - Technology that has been promised and failed is listed at ref OF 6
230644 - line 46.
230645 -
230646 -     Interactive television and its 500 channels
230647 -
230648 -     Hand-held personal digital assistants that read handwriting
230649 -     (e.g., Apple's Newton?)
230650 -
230651 -     Video phones
230652 -     Two-way paging
230653 -     Voice data entry    [Not listed, but definitely a failed promise]
230654 -     Internet,
230655 -
230656 -        Fast, real-time video and interactivity.
230657 -
230658 -           Needs broadband, per
230659 -
230660 -        Low-cost computers that connect people to the Net
230661 -
230662 -           Needs technological breakthroughs, Java, Monitor
230663 -
230664 -        Web creation and linking that is facile
230665 -
230666 -
230667 -      ..
230668 -     Difficulty Applying/Using Information on Internet/Web
230669 -
230670 -     It was very difficult, however, to use this material.  I saved it
230671 -     to the disk.  One of the documents had CR LF at the column shown
230672 -     on-line, but the others did not, so it took hours to re-format
230673 -     them, including removing the embedded formatting codes.
230674 -
230675 -         [See report from Bill that Netscape 3.0 (beta) may solve this
230676 -         problem, ref SDS 17 line 71; my efforts to try Netscape are at
230677 -         ref SDS 20 line 60; they seemed to have solved this problem
230678 -         per, ref SDS 21 line 75.]
230679 -
230680 -
230681 -  ..
230682 - Market Potential
230683 - Appeal of Automated Thinking/Management
230684 -
230685 - The article says high tech is surviving by "selling the future,"
230686 - ref OF 6 line 54 under the notion that company leaders are
230687 - "visionaries."
230688 -
230689 -     "Visionary" appears to conflict with Byte article that says large
230690 -     organizations suppress innovation, ref SDS 1 1111; and, leaders of
230691 -     leading high tech firms succeeded through comedy of errors, e.g.,
230692 -     Microsoft, ref SDS 15 2222, IBM, ref SDS 15 3333, Intel, ref SDS 11 1111, seems exasperated at the power
230698 - of the market to draw in buyers of the Internet despite its
230699 - limitations. ref OF 6 line 50.
230700 -
230701 -      ..
230702 -     Why People Buy Computers
230703 -
230704 -     On 951228 discussion with Morris showed manufacturers are selling
230705 -     computers for entertainment that people will buy, rather than
230706 -     improving productivity. ref SDS 4 2222.
230707 -
230708 -     Review of Landauer's book on 950710 shows fundamental appeal that
230709 -     drives this market is so strong, ref SDS 2 2286, for technology
230710 -     that uses electricity which people innately recognize is analogous
230711 -     to how the human mind functions, that it overwhelms failed
230712 -     promises, so long as "new" stuff is wrapped in sufficient
230713 -     credibility of recognized sources, such as an IBM and now
230714 -     Microsoft and Intel.
230715 -
230716 -     Words like "finally," "at last" imply the solution for this drive
230717 -     discussed with Intel at ref SDS 3 2899 and ref SDS 3 2905
230718 -
230719 -     People are skeptical, but they want capability, ref SDS 2 8911,
230720 -     and so hope credibile sources can produce it, ref SDS 2 4334. In
230721 -     fact 99.999% of people interviewed would likely state that
230722 -     computers cannot think, yet that is the underlying hope that
230723 -     getting a computer will somehow leverage that capacity.
230724 -
230725 -     The space program with mission control using computer monitors,
230726 -     seems to sustain the image of high tech as having the answers, per
230727 -     prior analysis at ref SDS 2 5511.
230728 -
230729 - ..
230730 - I talked to Morris about this over the weekend, noting that
230731 - technology is advancing faster than the advances can be deployed and
230732 - refined enough to do any good, so there is no effective advance,
230733 - because nothing is ever made useful.  It is all about 30% complete.
230734 - This is supported by the USA article at ref OF 6 line 35.  By the time
230735 - an organization figures out how to use a technology, it is no longer
230736 - being supported.
230737 -
230738 -
230739 -
2308 -

SUBJECTS
Anytime Anywhere Access to Information
Internet, Intranets
Paperless Office Failed

2706 -
270601 -  ..
270602 - Paperless Office Goal of Internet
270603 -
270604 - The article sets out a quote of an Internet promise similar to David
270605 - Vannier's explanation of Intel's decision to seek information access,
270606 - as:
270607 -
270608 -                  Anytime, Anywhere Communications
270609 -
270610 -    ...at ref OF 6 line 58, per David's letter on the Welch proposal
270611 -    received at ref SDS 12 3502.
270612 -
270613 -    This article supports my sense that Intel may have an opportunity
270614 -    to evaluate SDS and Communication Metrics after its efforts to use
270615 -    the Internet for business support are tried, per the analysis at
270616 -    ref SDS 14 5930.
270617 -
270618 -  ..
270619 -
270620 - Reliability is cited as critical missing ingredient of Internet. ref
270621 - OF 4 line 118, supporting the analysis at ref SDS 5 9007.
270622 -
270623 -    [On 971105 project for Internet to deliver "business intelligence"
270624 -    produced by Communication Metrics. ref SDS 25 1459]
270625 -
270626 -
270627 -
270628 -
2707 -