CONTACTS 
0201 - PG&E Grid Customer Services        415 973 1014 fax 8426
020101 - Mr. Bill DeHart, PMP
020102 - Project Manager =415 973 1014 pger 510 472 2288; Project Management

SUBJECTS
Bill's Assignment, 960815
Demonstration for New Users
PG&E, Sprint, Bechtel

1105 -    ..
1106 - Summary/Objective
1107 -
110701 - Followed up work at ref SDS 7 0000, ref SDS 4 0000.
110702 -
110703 - Advised Bill of progress presenting Communication Metrics to PG&E in
110704 - response to Gordon Smith's request for help.  Gave Bill a set of the
110705 - USACE reports on Communication Metrics which he can deliver to his
110706 - contacts at Sprint.  Bill explained considerations Sprint is making on
110707 - managing the next phase of its fiber optics construction program.  He
110708 - requested a second set of the USACE reports with highlights which he
110709 - can provide to his PG&E management team.  Bill provided some training
110710 - and a book on using HTML to develop Web Browser content.
110711 -
110712 -     [See follow up on 971108 developing SDS and Internet interface.
110713 -     ref SDS 10 0000]
110714 -
110715 -
110716 -
110717 -  ..
1108 -
1109 -
1110 - Discussion
1111 -
111101 -  ..
111102 - Communication Metrics Review to Meet Gordon Smith's PG&E Objectives
111103 -
111104 - Followed up work at ref SDS 7 0000, ref SDS 4 0000.
111105 -
111106 - I advised Bill of the review Lee Calloway is making of Communication
111107 - Metrics, per ref SDS 8 4930.
111108 -
111109 - Bill has a PG&E organization chart.  We examined it and found that
111110 - Russ Jackson is the only special assistant listed for Gordon Smith.
111111 - Bill reviewed the record of my discussion with Russ, ref SDS 8 1991.
111112 -
111113 - Bill requested another set of USACE Communication Metrics reports
111114 - that he can give to his boss.
111115 -
111116 -     [This was provided on 971111. ref SDS 12 1168]
111117 -
111118 -
111119 -  ..
111120 - Bill to Review Communication Metrics with Sprint Contacts
111121 -
111122 - Followed up work at ref SDS 7 8555, ref SDS 4 0660.
111123 -
111124 - I gave Bill the USACE reports for his meeting with Sprint next week,
111125 - per our telecon on Thursday, ref SDS 7 8555.
111126 -
111127 - He explained Sprint's considerations about whether to contract out the
111128 - sighting, land acquisition and engineering for the next phase of their
111129 - project.
111130 -
111131 - We considered that Sprint's planning considerations are ideal for
111132 - using the "intelligence" capability of Communication Metrics to
111133 - organize and analyse decisions, as shown in the USACE report ref DRP 1
111134 - line 102.
111135 -
111136 -     [See follow up on 971110, ref SDS 12 1278.]
111137 -
111138 -
111139 -
111140 -
1112 -

SUBJECTS
Intranets, Internet
Web Site Planning, HTML Tools
HTML Planning
HTML Tools Too Slow for Management

1907 -
190701 -  ..
190702 - Conventional HTML Methods Too Slow for Daily Management
190703 -
190704 - Follow up ref SDS 7 1459, ref SDS 4 5555.
190705 -
190706 - Began investigating ideas on using intranets, per ref SDS 5 9999 and
190707 - the analysis at ref SDS 7 4099,
190708 -
190709 -      [See work on 971108 implementing these ideas. ref SDS 9 5340]
190710 -
190711 - I asked if HTML tools and skills enable information to be viewed and
190712 - exchanged over the Internet by Sprint, Bechtal and PG&E on his various
190713 - projects, using Web browsers, as explained in the PMJ article reviewed
190714 - on 971021? ref SDS 5 5884,
190715 - ..
190716 - Can PG&E, Sprint, Bechtal and their many contractors and vendors
190717 - use the Internet to communicate for daily management support, so that
190718 - earnings are improved by delivering "intelligence," per our discussion
190719 - on 971105. ref SDS 7 1459
190720 - ..
190721 - Bill said there is not enough time to attend meetings, make the
190722 - calls and do the analysis needed for daily management, and also do the
190723 - work needed to maintain useful communications on the Internet,
190724 - partucularly since he is traveling alot.  This reflects the article in
190725 - PMJ saying intranet maintenance is time consuming, i.e., it is a
190726 - dedicated job, ref SDS 5 8845, and the report by Dave Vannier and
190727 - Marcy Puhnaty at Intel that creating HTML links take time. ref SDS 2
190728 - 2370
190729 -
190730 -      [On 971202 Dr. Moonja Kim made the same point. ref SDS 13 4647]
190731 -
190732 -      [On 980813 submitted letter asking if the Communication Metrics
190733 -      web site solves this problem. ref SDS 18 0000]
190734 -
190735 -      [On 981027 Bill Long at Kwan Henmi asked about using off-the-
190736 -      shelf HTML tools for Communication Metrics. ref SDS 19 3196]
190737 - ..
190738 - Bill demonstrated how to create links in email using HTML tools.
190739 - We did an example using the record at ref SDS 6 0000.
190740 -
190741 - Bill is using a variety of tools, including Word 97 and Pagemaker.
190742 -
190743 - Each has some advantages, but none have all of the features he would
190744 - like.  We created an HTML file using the sample SDS record, but it
190745 - showed the HTML code, rather than the intended formatting.
190746 - ..
190747 - Watching Bill indicated the process to create links and do all
190748 - of the other formatting to accomplish our objective appears to be
190749 - fairly time consuming,
190750 -
190751 -
190752 -  ..
190753 - Faster Tools Needed to Deliver Timely Intelligence on Internet
190754 -
190755 - We need to enable managers to concentrate on content and decision
190756 - making, with results automatically integrated into the information
190757 - stream using the Internet to deliver the web of connections that we
190758 - call...
190759 -
190760 -                      "knowledge space"
190761 -
190762 -
190763 - ...as set out in the paper for Asilomar on Dialog, Documents and Human
190764 - Memory. ref SDS 1 3516
190765 -
190766 - Adding "intelligence" to information to create "knowledge space"
190767 - hopefully adds value to the Internet, that otherwise merely provides
190768 - cyberspace. ref OF 1 7551  People need knowledge more than "cyber."
190769 - ..
190770 - This requires tools that instantly pop information into
190771 - professionally appearing HTML format for publication on the Web.  When
190772 - a manager generates information, that should be it.  We don't want
190773 - managers spending a lot of time fiddling with tools, per Bill's point
190774 - above. ref SDS 0 3670  They should be thinking about what has
190775 - happened, implications, nuance, alignment, objectives, planning and
190776 - follow up.
190777 -
190778 - Roger Bush said managers do not enough time to think, ref SDS 3 3479,
190779 - so this system should fix that, not make it worse.
190780 -
190781 -     [On 971210 demonstrated SDS records in Web page format. ref SDS 14
190782 -     2588.]
190783 -
190784 -     [On 980324 successful test of business intelligence on Internet
190785 -     Web site, ref SDS 16 3440.]
190786 -
190787 -     [On 980513 began testing "knowledge space." ref SDS 17 2163]
190788 -
190789 -     [On 980817 submitted letter asking Bill if the Communication
190790 -     Metrics web site solves this problem. ref SDS 18 0000]
190791 -
190792 -
190793 -  ..
190794 - May be Possible to Create HTML Conversion Code that would be Fast
190795 -
190796 - Bill showed an example of an email message he got from Ed Diemer that
190797 - had regular text and also HTML formatted information.  That is what we
190798 - want to create.
190799 -
190800 - It looks like it might be possible to create some SDS stuff that would
190801 - enter HTML, similar to putting PCL in a file.  It should be pretty
190802 - fast.  The key if figuring out what format standards to adopt.  What
190803 - is possible, what looks good?
190804 -
190805 - One possible advantage of using SDS is that it has an inherent
190806 - organizing structure that is critical to making effective use of the
190807 - Internet for daily management.
190808 - ..
190809 - Bill created an HTML file in PageMill.  He saved it and then
190810 - opened the file in Medit.  He then tried to load the file into Eudora
190811 - Pro, but all that showed up was text.  He tried attaching the file and
190812 - sending it to himself, but this did not work.  We were unable to get
190813 - the HTML formatting to appear in the Eudora message screen, as shown
190814 - in Ed's message.
190815 - ..
190816 - Bill will call Ed Diemer to find out how he was able to get HTML
190817 - to appear in Eudora Pro.
190818 -
190819 -     [See where this was accomplished without input from Ed. ref SDS 11
190820 -     2635]
190821 - ..
190822 - Bill loaned me a book on HTML.
190823 -
190824 -     [Returned Bill's book on 971210. ref SDS 14 3669]
190825 - ..
190826 - We discussed the next step would be to click on linkages in the
190827 - record to find original sources, following up our discussion at
190828 - ref SDS 4 line 138.
190829 -
190830 -     [I later created this ability and demonstratrated it at the
190831 -     meeting on 971210. ref SDS 14 4387]
190832 -
190833 -     [On 980817 submitted letter asking Bill if the Communication
190834 -     Metrics web site solves this problem. ref SDS 18 0000]
190835 - ..
190836 - We need to get an assignment to evaluate the viability of using
190837 - intranets to support Communication Metrics.
190838 -
190839 -     [On 980209 Bill indicated PG&E has a new project that may be able
190840 -     to use Communication Metrics. ref SDS 15 2680]
190841 -
190842 -
190843 -
190844 -
190845 -