THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: March 26, 1996 03:00 PM Tuesday;
Meeting with Marcy re review Intel's presentation.
........"Leadership and Technology, Partnership for the Future"
3..."2010" Program on Future Technology
4...Evolution of Technology
5...Executive Management Support
.....Accurate Record Like Tape Recording Enabled by SDS
.....SDS Improves Ability to Think, Remember, Communicate
.....Not Enough Time to Understand with Conventional Methods
..........Automated Thinking (Writing and Connections)
.....Too Much Paper for a "Paperless Office"
.....Accounting Methods Applied to Communications through Technology
..........Better Partnership between Leadership and Technology
..........Added Value of Communication Metrics
.............[See correlation to Andy Grove's work practice from record
.....Leadership Crashing on Information Highway
.....Where is the world today?
........Leaders Disconnected from Critical Details
........Power of the "Microcosm"
.....How do people want to work?
........Align Asilomar Agenda with Intel's Objectives
........Communication Metrics is Ambitious
........PMBOK and ISO Can be Supported by Intel
........Covey, Drucker and ISO
........This is What I Want - Summary Connected to Details
........Automated Notebook - Automated Management
.....Technologies Intel is driving to improve usefulness
........Identifying Needed Technologies
........"Talk is Cheap"
........New Solutions are Resisted
........Time Disarms Leaders, Impairs Understanding and Follow Up
........Integrated Design Lifts Leadership to a Higher Plateau
........Automated Knowledge Mainstreams the "Intelligence" Process
........SDS Solution - Difficult to Grasp, Hard to Accomplish
........Paperless Office is Here!
...........Summary Connected to Details
...........Integrating Relational & Hierarchical Structures
...........Internet Needs Integration with Analysis
...........Operating System for People and Organizations
...........A.library is a manual operating system for general
...........Here's How I make Money at...
........Speech Recognition; Intranets
.....Lotus Notes Has Some POIMS Capability
.....Studies & Investigation to Discover Useful Technology
9...Rev 0 - May 17
Click here to comment!
0201 - Intel Corporation O-00000607 0202
020101 - Ms. Marcy Puhnaty; Manager of Mobile Promotions
020102 - Mobile & Handheld Products Group
PMI Event Program, Planning
Jul Event, Speakers
Technological Impact on Practice of
0605 - ..
0606 - Summary/Objective
060701 - Follow up ref SDS 32 0000, ref SDS 30 0000.
060703 - Reviewed Intel's outline and found it fits Asilomar planning. Intel
060704 - plans for a "2010" presentation in June may lend support to Asilomar
060705 - and using SDS to show future technology trends like Communication
060706 - Managers to ensure technology is applied. Set follow up meeting for
060707 - May 17 to review Intel's Rev 0.
060709 - [On 960331 submitted meeting notes to Intel. ref SDS 34 0000.]
060711 - ..
0610 - Discussion
061101 - Initially, Marcy set the objective for our meeting to consider how
061102 - Intel can meaningfully address the Asilomar agenda:
061104 - ..
061105 - "Leadership and Technology, Partnership for the Future"
061107 - ..
061108 - Intel's Progress
061110 - The presentation planned for review today ref SDS 26 8547, is not
061111 - ready; so, we decided to examine the record to set a baseline for
061112 - Intel's scope, then look to see if new developments warrant a change
061113 - in direction or acceleration of work underway.
061115 - ..
061116 - [On 960524 visited Intel to review progress ref SDS 43 0000.]
061117 - ..
061118 - Marcy showed a "foil" she and David prepared using Powerpoint to
061119 - outline his Asilomar presentation. It shows a summary of talking
061120 - points with clip art graphics to illustrate various things. [The foil
061121 - was received after the meeting via email and entered into the record
061122 - at ref DRT 1 0000.]
061125 - ..
061126 - "2010" Program on Future Technology
061127 - -----------------------------------
061128 - Marcy reported Intel is preparing a presentation called 2010, which
061129 - will not be available until Jun. It trys to forecast technology in
061130 - the year 2010, which fits the theme of Asilomar on taking the Quantum
061131 - Leap into the 21st Century, discussed with David on Sep 27, 1995, ref
061132 - SDS 10 line 356. Initially, there was concern that the 2010 program
061133 - would not be ready in time to support Asilomar. Bill advised Asilomar
061134 - runs from Jul 12 - 14, which indicates the 2010 material prepared for
061135 - June, will be ready in time to support Asilomar.
061138 - ..
061139 - Evolution of Technology
061141 - The larger concern is relevance. Marcy made the point that practical
061142 - executives and managers are more interested in what will be available
061143 - in the next few years, rather than in the year 2010, 15 years in the
061144 - future. Marcy said planning on the 2010 presentation is just now
061145 - beginning. This gives planners the opportunity to incorporate ideas
061146 - from the Asilomar effort to improve the practice of management by
061147 - lifting the innate capacity to think, remember and communicate, as
061148 - core objectives of future technology.
061150 - ..
061151 - Of course future technology and changes in management practices will
061152 - not emerge full blown in 15 years. The work we do now in laying the
061153 - foundation will facilitate the evolution of change to better tools and
061154 - practices, similar to the growth in processor performance. Lynn
061155 - Conway had to overcome enormous resistance ref SDS 44 line 195, in
061156 - order to make possible the fruit's of Moore's Law, ref SDS 21 line
061157 - 352. One way to approach Asilomar might be to indicate Intel's
061158 - targets for 2010, and show the timeline of the intermediate capability
061159 - at 2, 5 and 10 years out that will be coming on stream in order to
061160 - reach the technological wonders expected in 2010. Marcy feels
061161 - Asilomar can focus on the 2 and 5 year projections.
061163 - [See follow up discussion with Dave at ref SDS 39 line 378.]
061165 - ..
061166 - [Also development of Internet at ref SDS 22 line 143.]
061168 - ..
061169 - Marcy will coordinate with 2010 work for application to Asilomar.
061171 - ..
061172 - Executive Management Support
061174 - Bill noted the strong correlation between Intel's thinking shown in
061175 - Marcy's outline, and the objectives for Asilomar, ref OF 3 line 12,
061176 - ref OF 3 line 47.
061178 - ..
061179 - Marcy took a moment and read through a recently prepared Asilomar
061180 - agenda derived from discussions with David Vannier, Dr. Brusman, Dr.
061181 - Landauer, Morris Jones and the New World Order paper which Marcy
061182 - reviewed at the meeting on 960315. ref SDS 26 5675
Meeting Notes, confirm understandings
Time - Too Busy Being Busy
SDS Expedites Reading & Writing
Conflict with Existing Methods
Understanding, Common, Build and Maintain
Paperless Office, Leadership & Technology
New World Order, Accounting Analogy
Errors from Information Flowing Too Fast
Cost/Benefit, Fear, Faith, Summary Linked to Details
Reengineering Communications, Accuracy, SDS Records Inaccurate
Tape Recordings Inefficient Take a Lot of Time Expensive
Shared Meaning Duty of Leadership
Padding Record 1-sided Inaccurage Mad Don't Want to Submit Feedback R
371601 - ..
371602 - Accurate Record Like Tape Recording Enabled by SDS
371603 - SDS Improves Ability to Think, Remember, Communicate
371604 - Not Enough Time to Understand with Conventional Methods
371606 - Marcy also read through the SDS record of our meeting on 960315,
371607 - ref SDS 26 0030, and observed that it shows an accurate, complete
371608 - understanding. She asked if the meeting on 950315 was secretly
371609 - tape recorded?
371611 - ..
371612 - SDS records are prepared using program tools that improve ability
371613 - to think, rememeber and communicate, by providing fast access to
371614 - the record of prior related events, as explained on 950204.
371615 - ref SDS 4 4995
371617 - ..
371618 - Intel offered no additions or corrections to the record submitted
371619 - via ref DIP 13 0000. Marcy did not raise concerns about padding
371620 - the record with inaccurate information cited on 951103 for
371621 - ignoring the record. ref SDS 14 1L95
371623 - [On 960510 managers are frustrated by conventional methods to
371624 - align understandings in meetng notes. ref SDS 41 2943]
371626 - ..
371627 - [On 960721 executive complains time wasted in meetings arguing
371628 - about past understandings. ref SDS 49 0896; and that SDS is
371629 - inaccurate. ref SDS 49 6666]
371631 - ..
371632 - [On 970123 report that "Constructive Confrontation" is used at
371633 - Intel. ref SDS 50 1111]
371635 - ..
371636 - [On 990303 SDS record accurate, improves memory. ref SDS 57
371637 - 9499]
371639 - ..
371640 - Marcy expressed very strongly it is remarkable that accurate and
371641 - complete understandings from a meeting could be prepared without a
371642 - verbatim transcript. She observed that these days managers don't
371643 - have time to listen and remember all the details that impact the
371644 - work, which reflects Dave Vannier's report on 960103, ref SDS 17
371645 - 8409, and therefore it is shocking to see an accurate record of
371646 - daily working information, like our meeting on 960315, per above.
371647 - ref SDS 0 3004, and makes SDS support for Communication Metrics
371648 - all the more "futuristic," noted by Marcy during the meeting on
371649 - 960315. ref SDS 26 4545
371651 - [On 960401 Andy Grove's work practice is reported to reflect
371652 - Communication Metrics methods, ref SDS 35 3703.]
371654 - ..
371655 - [On 980307 Andy Grove's book "Only the Paranoid Survive" says
371656 - success is derived from taking "copious notes" and asking
371657 - questions to clarify meaning. ref SDS 55 3101]
371659 - ..
371660 - [Grove describes "strategic dissonence" as difference between
371661 - what management advocates and what is actually occurring. see
371662 - ref SDS 54 5517]
371665 - ..
371666 - We set this as a goal for Asilomar...
371668 - Communication Metrics
371669 - Automated Thinking (Writing and Connections)
371671 - Can technology help more people write things down and connect
371672 - them up, as discussed in the New World Order... paper, so
371673 - there is an adequate understanding of what has transpired,
371674 - what needs to be done, whether any conflicts have arisen that
371675 - require attention to avoid drifting off course so we don't
371676 - waste time, money and emotional capital fixing mistakes, and
371677 - so executives don't overlook opportunities rushing to get to
371678 - the next meeting? per discuussion with Morris ref SDS 5
371679 - line 258.
371681 - ..
371682 - [On 971105 Internet project to produce business intelligence.
371683 - ref SDS 52 1459]
371686 - ..
371687 - Too Much Paper for a "Paperless Office"
371689 - Marcy confirmed David's point at the meeting on 960103, that
371690 - Intel's managers work by summary, ref SDS 17 8409, preferably a
371691 - single page foil, like the outline for today's meeting, see
371692 - Intel's letter ref DRT 1 0000.
371694 - ..
371695 - At meeting on 950927 Dave explained problem at Intel of too much
371696 - information, ref SDS 11 6021, and later on 960103 disclosed that
371697 - executives rely on style for evaluating presentations because
371698 - there is not enough time to understand content. ref SDS 17 8409
371700 - [On 960509 Dave noted that Intel sees need for better
371701 - technology to support management. ref SDS 40 3502]
371703 - ..
371704 - [On 000822 Intel earnings fall due to continual mistakes.
371705 - ref SDS 60 019R
371707 - ..
371708 - [On 001207 too many people having too many problems cause
371709 - productivity, earnings and stock prices to fall. ref SDS 61
371710 - V54M
371713 - ..
371715 - ..
371716 - Marcy questioned the practicality of detailed meeting notes,
371717 - following up our discussion at ref SDS 26 9956. She observed that
371718 - so far computers merely increase the "paperwork" burden on
371719 - managers, rather than improve leadership. This is a major
371720 - headache for executives. There's too much information, not enough
371721 - time to think, to read, ref SDS 23 4882, much less test our
371722 - understanding by writing it out and connecting it up. She feels
371723 - more information harms effectiveness.
371725 - [On 960627 David Vannier explained how Intel data base reports
371726 - that overburden managers, ref SDS 47 5002, ref SDS 47 8488.]
371728 - ..
371729 - [On 971105 Internet project to produce business intelligence.
371730 - ref SDS 52 4099]
371732 - ..
371733 - [On 980307 Andy Grove's book "Only the Paranoid Survive" says
371734 - copious notes and writing out thoughts remove ambiguity of
371735 - mental maps. ref SDS 55 3668]
371737 - ..
371738 - Accounting Methods Applied to Communications through Technology
371740 - This supports the idea in the New World Order paper that
371741 - technology may not be the entire answer, at least not in the next
371742 - few years. Maybe we need a new management science that applies
371743 - technology to communications the way it has worked for accounting
371744 - where specialists have become highly successful at discovering
371745 - deviations from financial objectives. Double entry bookkeeping,
371746 - cost control, and financial projections are all greatly enhanced
371747 - by technology. Can technology help executives be accurate and
371748 - complete and also summarize understandings from a continuous
371749 - stream of communications? Do we need some new form of specialists
371750 - to use technology that ensures our intellectual capital is fully
371751 - accounted for each day and applied correctly? We have specialists
371752 - for financial metrics, what about Communication Metrics?
371754 - [On 960313 developed accounting analogy, ref SDS 25 1568; and
371755 - applied it in paper for David Buoncristiani at Asilomar, see
371756 - record on 960620. ref SDS 45 3740.]
371758 - ..
371759 - [Drucker says accounting is oldest "information system." see
371760 - ref SDS 53 1368]
371762 - ..
371763 - [On 980723 Communication Metrics web site supports clear,
371764 - concise and complete communications by linking summary to
371765 - detail. ref SDS 56 2759]
371767 - ..
371768 - [On 990803 accounting 600 year practice. ref SDS 59 9654]
371770 - ..
371771 - Morris Jones, with whom we met for lunch just before meeting with
371772 - Marcy, ref SDS 33 8442, plans to address obstacles to leadership
371773 - at Asilomar, in a presentation that precedes Intel's. He noted on
371774 - 960312 that executives don't have enough time to read and don't
371775 - have enough time to write, ref SDS 23 4882, so they like to work
371776 - by conversation because it is fast and easy, using summary methods
371777 - Marcy described today that save time.
371779 - ..
371780 - We set this as a goal for Asilomar:
371782 - ..
371783 - Better Partnership between Leadership and Technology
371785 - Can technology empower executives to apply the record faster
371786 - and more accurately without generating the paper that people
371787 - find objectionable, so that writing things down and linking
371788 - them up is more valuable? Writing that is not accessible
371789 - quickly losses its value to people who are too busy to go get
371790 - it when needed, so if technology can make it fast and easy to
371791 - get information, this could increase the ability of
371792 - executives to work more knowledgeably, since reading and
371793 - writing is the primary knowledge skill of humans. This would
371794 - reverse the current trend of regressing backward toward
371795 - greater reliance on talking which characterized hunter/
371796 - gatherer groups in earlier epochs, ref SDS 7 4404.
371798 - ..
371799 - Added Value of Communication Metrics
371801 - Can Communication Managers add sufficient value to warrant an
371802 - investment in a new class of worker to use the technology
371803 - that makes it faster and easier to capture the record,
371804 - connect, organize, verify and access it for decision support?
371805 - Might this free up time for managers to be more effective
371806 - leaders, similar to the way farming has freed up time that
371807 - was formerly devoted solely to hunter/gatherer activity?
371808 - ..
371809 - [See correlation to Andy Grove's work practice from record
371810 - reviewed on 980307. ref SDS 35 0000.]
371812 - Can the combination of technology and management science form
371813 - a better partnership between leadership and technology?
371815 - ..
371816 - Leadership Crashing on Information Highway
371818 - Dr. Landauer will explain work in cognitive science that shows
371819 - executives make a lot of mistakes each day due to the pace of
371820 - their work, that go unnoticed and spread in an organization like a
371821 - virus, multiplied by mistakes of others due to an innate mental
371822 - process that induces or infers meaning. The mind cannot help but
371823 - connect one thing it hears with another, and these connections are
371824 - governed only by what Landauer calls "dimensionality" where
371825 - subjecting the mind to more information within a fixed time span
371826 - increases the chance of commingling events that results in false
371827 - impressions about the true state of affairs. ref SDS 31 1100
371829 - ..
371830 - The Information Highway of constant meetings, calls, documents and
371831 - email, which forces executives to work by summary because there
371832 - isn't enough time to understand details, as noted by Dave Vannier
371833 - in the meeting on 960103, ref SDS 17 8409, compounds this problem
371834 - of false knowledge that causes poor management. Since Peter
371835 - Drucker says "management" is the primary productive resource in a
371836 - business, ref SDS 20 5967, the harm Marcy cites caused by too much
371837 - paper from reliance on computers, is a key point that can be made
371838 - at Asilomar to show the challenge of making technology useful to
371839 - leadership.
371841 - [On 960620 developed this point for David Buoncristiani to
371842 - present at Asilomar. at ref SDS 45 1111]
Connect Summary to Details
Operating System for People &
Bigger Hard Drives
Faster/More Secure Hard Drives
Microcosm, Power, Computers, Automation Trends
Technology & Leadership Today
461001 - ..
461002 - Intel's Outline
461004 - The goal of applying technology to leadership is reflected by Intel's
461005 - planning for Asilomar.
461007 - ..
461008 - Where is the world today?
461011 - What do people actually have/use?
461013 - Slow notebooks with small hard drives, minimal/slow/unsecured
461014 - connectivity
461016 - ..
461017 - What are the problems inherent in today's technology?
461019 - ..
461020 - Lack of information at your fingertips -> slower
461021 - decision-making
461023 - ..
461024 - Leaders Disconnected from Critical Details
461026 - Intel's points on the current state of play reflects the
461027 - Asilomar thesis that the Information Highway which has shrunk
461028 - time and distance, is harming management productivity, ref OF 3
461029 - line 13.
461031 - ..
461032 - The problem of computers being technology centered rather than
461033 - people centered with respect to designing for usefulness, or
461034 - what Landauer calls "User Centered Design" in his book, "The
461035 - Trouble with Computers," seems to fit Intel's scheme for
461036 - Asilomar.
461039 - ..
461040 - Power of the "Microcosm"
461042 - We considered the benefit of David spending a minute or so to
461043 - trace the growth of microprocessor performance from gaining
461044 - greater control of lower levels of organic structure, discussed
461045 - with David at ref SDS 11 5412, and with Marcy at ref SDS 26
461046 - 8888. This is Intel's strong suit, reflecting Gordon Moore's
461047 - famous "Moore's Law" reviewed on 960304. ref SDS 21 4004. It
461048 - supports the idea that greater control of details, which only
461049 - technology can accomplish, is productive. Many people are
461050 - psychologically numb to this idea because they are overwhelmed
461051 - by details. They feel there isn't enough time to understand the
461052 - details. Intel's experience gaining greater control of lower
461053 - levels of organic structure in designing microprocessors, shows
461054 - that, when properly connected, ever very small details can be
461055 - very powerful. This is important to leaders.
461057 - ..
461058 - [On 960625 worked Moore's Law into the introduction for David...
461059 - ref SDS 46 5891]
PMBOK, ISO 10006 Compliance
Covey, Implementing 7 Habits
601001 - ..
601002 - How do people want to work?
601004 - This is a strong point in the outline because it sets the target
601005 - for technology to meet. Marcy said Intel is working on the best
601006 - approach to present this point.
601008 - ..
601009 - Align Asilomar Agenda with Intel's Objectives
601011 - We reviewed the PMI agenda showing Intel's technology can
601012 - support the new management science of Communication Metrics
601013 - described in the New World Order paper that will be published
601014 - in May, and was discussed with David on Sep 27, ref SDS 11 line
601015 - 800, and with Marcy on Mar 15, ref SDS 26 line 254.
601017 - ..
601018 - [Reflects Andy Grove Management method, ref SDS 35 3703.]
601020 - ..
601021 - Communication Metrics is Ambitious
601023 - Marcy feels at this time Asilomar is not a good venue for Intel
601024 - to take notice of Communication Metrics, so we lined that out
601025 - as an express goal of Intel's scope, ref OF 3 line 217. She
601026 - also changed "automation" to "technology" at ref OF 3 line 216.
601027 - Otherwise the description of Intel's scope in the Asilomar
601028 - agenda reflects Intel's presentation, as follows:
601030 - ..
601031 - [Why not call it the Andy Grove Management method, ref SDS 35
601032 - 3703.]
601035 - ..
601036 - PMBOK and ISO Can be Supported by Intel
601038 - Marcy said Intel can address at Asilomar the proposition that
601039 - people want technology that helps apply sound management
601040 - practices consistently. She recalled ISO criteria are accepted
601041 - international standards. Bill explained that PMBOK stands for
601042 - "Project Management Body of Knowledge" and is PMI's published
601043 - management standards. The purpose of the Asilomar event is to
601044 - see how technology can support these standards of good practice
601045 - or whether we need different standards in the future of high
601046 - tech, ref SDS 11 line 269.
601048 - ..
601049 - The PMBOK and ISO criteria define leadership as setting
601050 - objectives and aligning people through communications, as
601051 - discussed with David on Sep 27, ref SDS 11 line 168. Marcy
601052 - feels this a sensible approach, to see how technology can help
601053 - set objectives, which Morris Jones will introduce in his talk
601054 - on the need for better management analysis at the executive
601055 - level. How technology can help leaders align understandings
601056 - through communications and maintain shared meaning, are equally
601057 - good targets for technology.
601059 - ..
601060 - Covey, Drucker and ISO
601062 - ISO 10006 calls for a process of "continual learning" which is
601063 - described as capturing an adequate record of understandings to
601064 - support future work, ref SDS 11 line 187. Stephen Covey calls
601065 - this "Sharpening the Saw" in his book "7 Habits of Highly
601066 - Successful People" which he says sharpens mental acuity by
601067 - keeping a journal of our thoughts, experiences, insights and
601068 - learnings..." (296:16). (reviewed at ref SDS 2 line 131).
601070 - ..
601071 - Marcy said these are all things leaders would like to do but
601072 - often there isn't enough time. Can technology help leaders do
601073 - these things faster so we can get more understanding and better
601074 - follow up? Since we cannot increase the amount of time, maybe
601075 - we can use technology to speed up the work.
601077 - [Andrew Grove's book "Only the Paranoid Survive"
601078 - published in 1996, advocates trying new methods, p 129
601079 - especially when things are going well. p 128 He
601080 - attributes his success to writing copious notes of
601081 - meetings and checking to clarify meaning. p 135, 145.
601082 - Grove says this takes discipline. p 145]
601085 - ..
601086 - This is What I Want - Summary Connected to Details
601087 - Automated Notebook - Automated Management
601089 - We considered the simple, direct way David can make these
601090 - points on how people want to work is through the 1990 Byte
601091 - interview, discussed with Marcy on Mar 15. ref SDS 26 3602
601093 - David's description in that interview sets a clear vision of
601094 - how technology can help leadership, per our discussions on
601095 - 950714, ref SDS 10 4839, and the original invitation for David
601096 - to address Asilomar. ref DIP 2
601097 - ..
601098 - We touched briefly on how Communication Metrics meets the
601099 - goal for technology to support leadership by automating the way
601100 - Intel uses a Powerpoint foil to summarize the work.
601102 - ..
601103 - Communication Metrics, defined on 950327, adds "intelligence"
601104 - to information that improves understanding and follow up....
601105 - ref SDS 6 8492, by adding connections to Intel's summary, to
601106 - "time" and the details of the work. Time means "chronology"
601107 - which provides causation, i.e., cause and effect, which, in
601108 - turn, yields implications for future impacts. Knowledge of
601109 - future impacts leads to vision and wisdom. Connecting summary
601110 - to details insure accuracy, so that managers do not encounter
601111 - the "Devil" in the details when it is too late to adjust
601112 - course.
601114 - [On 960510 developed organic structure of knowledge based
601115 - on analysis of a letter from David, ref SDS 41 5672]
601117 - ..
601118 - Since we are only beginning to understand how technology can
601119 - support the management process, i.e., give leaders what they
601120 - want, Asilomar may be a good way to show technology can add
601121 - greater value using Communication Managers, like ancient
601122 - executives in earlier times used scribes.
Alphabet, Reading and Writing, Not Enough Time
Technological Impact on Practice of
Change is Needed/Resisted, Innovation
Faith/Courage to Try Automated Integration
Book Learning Example, Cultural Resistance
Alphabet is not Intuitive, but is Powerful
Common Sense, Talk is Cheap
741201 - ..
741202 - Technologies Intel is driving to improve usefulness
741204 - Marcy feels this is the key for the Asilomar event. Bill noted
741205 - that busy executives who will be attending Asilomar are looking
741206 - for solutions.
741208 - [See Intel's final outline, ref SDS 47 line 143.]
741209 - ..
741210 - Identifying Needed Technologies
741212 - Marcy mentioned Intel will be developing ideas for making this
741213 - point. We reviewed Dr. Landauer's plan, submitted to Marcy at
741214 - the Mar 15 meeting, ref SDS 26 line 150, to frame the challenge
741215 - of useful technology from antecedents in anthropology. Our
741216 - main knowledge tool is not easy to master, but once understood,
741217 - the alphabet has enormous power to produce things like atomic
741218 - energy, Ten Commandments, microprocessors, MacBeth, Gettysburg
741219 - Address, Jingle Bells. The essential strength of the method is
741220 - to connect small meanings into larger, deeper more powerful
741221 - understandings.
741223 - ..
741224 - "Talk is Cheap"
741225 - New Solutions are Resisted
741227 - People originally resisted using the alphabet in the belief
741228 - there wasn't enough time to learn it. They felt it did not add
741229 - enough value to justify wide use. The user interface was
741230 - challenging. About 100 years ago writing became a community
741231 - norm for children. Since then, human progress has taken off,
741232 - reaching to the moon and beyond. The synergy of all those minds
741233 - with the power of creating knowledge and ideas turned out to
741234 - save time.
741236 - ..
741237 - But, in the beginning, 5,000 years ago, common sense said there
741238 - wasn't enough time to write anything down; only specialists
741239 - wrote. Everybody else just talked.
741241 - ..
741242 - The saying "talk is cheap," ref SDS 2 1558, derived from the
741243 - higher expense of learning the process and obtaining tools for
741244 - writing that led people to opt for the fast and easy path of
741245 - talking. Then, as now, better technology changed perceptions:
741246 - the printing press, better paper, pencils and pens, staples,
741247 - paper clips, file folders, cabinets, mail service, empowered
741248 - most everybody to become a "scribe." But for centuries there
741249 - remained a cultural challenge that people believed there wasn't
741250 - enough time to read and write. Johanna Neuman's new book,
741251 - Lights, Camera War, chronicles the stormy marriage between
741252 - leadership and technology. She reports virtually every major
741253 - breakthrough has been resisted, including the microprocessor.
741254 - So Intel is an expert on resistance to new ideas.
741256 - ..
741257 - Time Disarms Leaders, Impairs Understanding and Follow Up
741259 - Today, we know the power of "book learning," but find there
741260 - isn't enough time to read and write a lot of documents. The
741261 - Information Highway is burying everybody. We rely on dialog
741262 - and relegate documents to specialists or special situations
741263 - like contracts, magazines, books. Managers only have enough
741264 - time to write summaries for talking points under the paradigm
741265 - of "leadership" as persuasive speech. The prospect of more
741266 - writing fuels the worry that computers burden the leader with
741267 - too much paperwork, that computers reduce productivity.
Connect Summary to Details
Convert Information into Knowledge
Integrate Time, Information, People,
Credibility - No Faith
Ignorance, Fear, Denial
Culture Shock, Communication Metrics
Difficult to Understand
891201 - ..
891202 - Integrated Design Lifts Leadership to a Higher Plateau
891204 - Can technology combine the practices of busy managers who work
891205 - by summary, with the methods of writers who explore details,
891206 - correlations and implications from historical context?
891208 - In other words, can "summary" be electronically connected to
891209 - "details" in order to grow more knowledge? Can we then
891210 - integrate the growth of knowledge with a new approach to time
891211 - management, called for by Stephen Covey? Would this lift the
891212 - "game" of civilization to a new plateau under the prescription
891213 - "time is money," and "knowledge is power?"
891215 - ..
891216 - Automated Knowledge Mainstreams the "Intelligence" Process
891218 - Asilomar can offer a new paradigm of "automated knowledge" that
891219 - transcends traditional documents by integrating time,
891220 - information, people and meaning. General Hatch calls this
891221 - mainstreaming the military process of "intelligence." But it
891222 - can only be done with technology, so Intel is a key player.
891224 - ..
891225 - SDS Solution - Difficult to Grasp, Hard to Accomplish
891227 - Marcy said these are worthwhile objectives, but she feels there
891228 - is no prospect for technology to integrate time, information,
891229 - people and documents in a way that applies Intel's foil
891230 - management process of summarizing the details of daily work,
891231 - but in a manner that links the summary to relevant details.
891232 - Such a technology would lift the capacity to think, remember
891233 - and communicate (cited by David in the 1991 Byte interview as
891234 - an Intel goal, ref SDS 11 8943). Marcy feels this is an
891235 - impossible goal.
891237 - [See discussion with Hank Hatch on 960410, IBM could not
891238 - understand automated management either, ref SDS 37 5577,
891239 - which reflects Welch meeting with IBM on 941114, ref SDS 3
891240 - 5380.]
891242 - ..
891243 - Paperless Office is Here!
891245 - We reviewed the idea from the Mar 15 meeting to demonstrate how
891246 - this can be done by setting up a typical executive's desk piled
891247 - high with paperwork, and then sweep it onto the floor to show
891248 - how all of the paper is managed faster, more accurately, and
891249 - more comprehensively by technology, ref SDS 26 9924.
891251 - [On 960405 planning with Turner on this idea, ref SDS 36
891252 - 0940,
891254 - ..
891255 - [On 960627 Intel's Asilomar presentation outline shows
891256 - planning to demonstrate potential and challenges of
891257 - paperless office. ref SDS 47 5005, ref SDS 47 5109 and at
891258 - ref SDS 47 3913 and ref SDS 47 8488]
891260 - ..
891261 - Marcy said technology cannot do this yet.
891263 - ..
891264 - Summary Connected to Details
891266 - We did a quick demonstration showing how the SDS Schedule
891267 - summarizes current tasks, similar to the foil Marcy showed
891268 - for Intel's Asilomar plan. ref SDS 0 3651 Opening a task
891269 - reveals further summary that is connected to relevant
891270 - management details in the record, and those details are
891271 - connected to history, context, analysis and to controlling
891272 - forces in contracts, laws, regulations, commitments and so
891273 - on, showing the chronology of cause and effect that impacts
891274 - earnings and success.
891276 - ..
891277 - To illustrate the method, we examined the idea considered on
891278 - 960315 for conducting a moch-project progress meeting at the
891279 - Asilomar Conference to present the idea of "knowledge space"
891280 - which Intel's technology can support when deployed using the
891281 - SDS program. The plan is to demonstrate how to achieve the
891282 - "paperless office," also "virtual office," ref SDS 26 9924,
891283 - which Intel is striving to achieve, as discussed with Dave
891284 - Vannier on 950927. ref SDS 11 8943
891286 - ..
891287 - Connecting summary to details was demonstrated to David on
891288 - 950927. ref SDS 11 1830. On 950626 the POIMS concept of
891289 - "Controlled Visibility" was developed in connection with
891290 - preparing requirements for improving the SDS Action Item
891291 - system. ref SDS 8 2772
891293 - ..
891294 - Each task is a summary of a detailed action plan, or a Diary
891295 - report of actual work performed, like this one.
891297 - [On 960507 Dave Vannier explained idea to use graphics
891298 - instead of Communication Metrics for connecting summary
891299 - to details. ref SDS 39 1111]
891301 - ..
891302 - [On 960519 reviewed general issue of connecting summary
891303 - to daily management details. ref SDS 42 0000]
891305 - ..
891306 - [On 960620 developed concept to "knowledge space" that
891307 - applies continual process of connecting summary to
891308 - detail. ref SDS 45 3516]
891311 - ..
891312 - Each report is summarized into a "foil" of main points in
891313 - outline format, linked to its history. Each point in the
891314 - record gives instant access to relevant details, which are
891315 - in turn linked to support documents and related events which
891316 - can be accessed at the click of a button. Accessing any
891317 - record produces another summary linked to more detail and
891318 - related history. The environment comprises a huge labyrinth
891319 - of connected knowledge and ideas, emulating human memory,
891320 - but faster and more accurate.
891322 - ..
891323 - We used this record to show the process of applying human
891324 - experience for "continual learning" called out in ISO, and
891325 - "aligning communication" called out in PMBOK. We accessed
891326 - documents, several letters and analyses related to our
891327 - discussion today. We stepped back to discussions with Joan
891328 - on arranging the meeting today, and with David and Marcy on
891329 - prior understandings.
891331 - ..
891332 - We did not have time to examine Contacts, Publications,
891333 - Documents, and Subject Index environments. All of this,
891334 - properly integrated, comprises technology support for
891335 - leadership which General Hatch describes as mainstreaming
891336 - the military process of gathering "intelligence." ref SDS 16
891337 - line 110.
SDS is Unique
Relational & Hierarchial DB Design
Library - organize information
Operating System for People & Organizations
Analysis Converts Information into
Internet Needs Analysis, Integration with
Encyclopedia of Knowledge
Hierarchial and Relational Data Base Design
Operating System People Organizations KM SDS Enterprise Management
A01301 - ..
A01302 - Integrating Relational & Hierarchical Structures
A01304 - Marcy said other vendors could accomplish automated
A01305 - integration of time, information, people and documents by
A01306 - using DLL capability with intranets.
A01308 - So far, however, there is no evidence any other vendor has
A01309 - solved David's quest for an automated notebook to support
A01310 - the management function. It takes a long time and directed
A01311 - attention to discover the right mix of relational and
A01312 - hierarchical structures (per Morris explanation of SDS data
A01313 - base structure on 910810, ref SDS 1 7793) that emulate
A01314 - human thinking, which is essential to improve management.
A01317 - ..
A01318 - Internet Needs Integration with Analysis
A01319 - Automated "Thinking"
A01320 - Operating System for People and Organizations
A01322 - We took a moment to review the record of IBM's event on Oct
A01323 - 11, 1995 at the San Jose Convention Center.
A01325 - Steve Mills, Vice President for "Business Solutions" gave a
A01326 - brilliant explanation of IBM's vision for the 21st century,
A01327 - until he asked an aid to demonstrate IBM's technology....
A01328 - ref SDS 12 5468.
A01329 - ..
A01330 - Steve's assistant showed a caricature of a woman named
A01331 - "Wayne" floating through a graphical image of a library to
A01332 - find information about stars and planets. It turns out that
A01333 - executives rarely need information about stars and planets,
A01334 - or anything else in the library.
A01336 - ..
A01337 - David Letterman asked Bill Gates, during an appearance on
A01338 - Letterman's TV program,
A01340 - "what is the value of using the Internet for the average
A01341 - person?"
A01343 - ..
A01344 - Mr. Gates noted the ability to look up information about
A01345 - stars and planets, indicating that is a common example.
A01347 - ..
A01348 - Mr. Letterman astutely noted he can send someone to library
A01349 - to get that if it is ever needed.
A01351 - ..
A01352 - He needs the analysis about using a joke he and his team
A01353 - considered two months ago in a particular context and how it
A01354 - fits with current objectives? They need a way to build
A01355 - their own library or encyclopedia of knowledge, and to
A01356 - access it quickly. The need an...
A01358 - Operating System for People and Organizations
A01360 - ...discussed with Dave on 950927. ref SDS 11 8226
A01362 - ..
A01363 - Executives need technology that supports "Continually
A01364 - Learning," called for by the ISO standards and aligning
A01365 - understandings called out in the PMBOK.
A01366 - ..
A01367 - A library is a manual operating system for general
A01368 - knowledge about the world. Leaders need an automated
A01369 - operating system for people and organizations to track and
A01370 - organize their knowledge and ideas and its interaction with
A01371 - the world. They need continual learning and traceability.
A01372 - Intel can show at Asilomar how its technology can be
A01373 - deployed to do this now, and do it better in 2 years, in 10
A01374 - years and in 2010.
A01376 - ..
A01377 - [See meeting with Keith Kwasney, Project Controls Group Manager at
A01378 - Intel on 970728 recognizing SDS organic subject structure as a
A01379 - "library"function, ref SDS 51 1201.]
A01381 - ..
A01382 - [On 990427 NSF proposal for Enterprise Management on the Internet
A01383 - creates Operating System for People and Organziations that applies
A01384 - technology usefully. ref SDS 58 9522]
Cost/Benefit, Fear, Faith
Making more money
Add Value to Existing Staff
Grove Management Method, Thorough Notes,
A90901 - ..
A90902 - Communication Manager
A90904 - Marcy commented on the need for someone to capture the record
A90905 - because there isn't enough time to create a record like this.
A90906 - She feels this would be expensive.
A90908 - Bill DeHart said that PG&E used a Communication Manager when
A90909 - they tried SDS.
A90911 - ..
A90912 - Marcy feels leaders want to use technology directly to capture
A90913 - and link up the record, even though Steve Mills used an
A90914 - assistant at IBM's big convention in San Jose on Oct 11, as
A90915 - discussed above. ref SDS 0 2946
A90916 - ..
A90917 - Marcy indicated that the proper way to demonstrate
A90918 - leadership and technology is for an executive to get up on the
A90919 - stage and say - "Look...
A90921 - ..
A90922 - Here's How I make Money at...
A90924 - See, here I discovered this opportunity and gave so and so
A90925 - these instructions, and here is where they were carried out.
A90926 - Here is where I got information in time on an important
A90927 - matter. Here is a report to my boss on his questions about
A90928 - marketing plans and development schedules. Here is a
A90929 - misunderstanding I fixed to avoid a mistake. Here is my
A90930 - task to follow up to make sure it gets done as I intend. See
A90931 - how it is linked back to the problem and all the analysis,
A90932 - documents and other information needed to do the work?
A90934 - ..
A90935 - Here are our earnings. We can help you do the same.
A90937 - ...IBM convention ref SDS 12 4097, and discussion with
A90938 - Morris at Chips, ref SDS 13 5902.
A90940 - [See follow up at Asilomar Conference, ref SDS 48 1552.]
A90942 - ..
A90943 - [Andrew Grove's book "Only the Paranoid Survive"
A90944 - published in 1996, advocates trying new methods, p 129
A90945 - especially when things are going well. p 128 He
A90946 - attributes his success to writing copious notes of
A90947 - meetings and checking to clarify meaning. p 135, 145.
A90948 - Grove says this takes discipline. p 145, ref SDS 55 3101
A90950 - ..
A90951 - Bill said experience at PG&E showed managers can accomplish the
A90952 - above scenario by using an aide to apply SDS, similar to the
A90953 - way accountants use spreadsheets and schedule engineers use CPM
A90954 - programs. There isn't enough time for managers to learn SDS
A90955 - and capture the record when going from meeting to meeting. PG&E
A90956 - has a Project Analyst position to support Project Managers. It
A90957 - was intended to upgrade those skills to include Communication
A90958 - Manager, however, reengineering at PG&E at the end of 1994,
A90959 - took the firm in another direction before this could be tested.
A90960 - Thus, secretaries and other admin staff may be able to provide
A90961 - some Communication Manager support, similar to the Admin roles
A90962 - at Intel that maintain schedules, e.g., Joan, Florence.
A90964 - ..
A90965 - The Corps of Engineers has this idea under consideration, ref
A90966 - SDS 16 line 240.
A90968 - ..
A90969 - However, for a meeting like the one today with Intel, greater
A90970 - managerial experience is needed to create this record. The
A90971 - growing pool of experienced managers who need new skills are
A90972 - logical candidates for the new Communication Manager role that
A90973 - makes technology effective for leaders. They would add value
A90974 - to an organization by ensuring the traceability and continual
A90975 - learning that are missing now. Telematics has created this
A90976 - position without using technology, ref SDS 19 line 86. Some
A90977 - planning has been done to present the Telematics story at
A90978 - Asilomar and the results from PG&E to show value added by
A90979 - technology through Communication Metrics, ref SDS 19 line 106
A90980 - and ref SDS 15 line 415.
Paperless Office, Document Management
Technology & Leadership Today
Intranets, Voice Data Entry
AG0801 - ..
AG0802 - Prototype Critique
AG0804 - David Vannier could include in the 2010 timeline of technology
AG0805 - evolution where SDS is today and expected advances in the years
AG0806 - ahead in terms of meeting his objective in the Byte article.
AG0807 - After I demonstrate the SDS solution, David could conduct a
AG0808 - critique where members of the audience participate to identify
AG0809 - what is needed in addition to current capability.
AG0810 - ..
AG0811 - Marcy noted that SDS is a DOS application. She feels a
AG0812 - Windows user interface would be helpful.
AG0814 - [On 980307 review Andy Grove's book "Only the Paranoid
AG0815 - Survive," he suggests trying ideas that may look "crummy"
AG0816 - but do productive things. ref SDS 54 2836]
AG0818 - ..
AG0819 - David can explain that prototypes in the shop get to "ease of
AG0820 - use" last; the question in 1996 is how can technology be useful
AG0821 - to leaders.
AG0823 - ..
AG0824 - SDS reveals the secret of converting straw into gold.
AG0826 - ..
AG0827 - Speech Recognition; Intranets
AG0829 - Marcy said that speech recognition, discussed previously with
AG0830 - David on 960103, ref SDS 17 0067, and intranets could add value
AG0831 - to the SDS environment. This could make for a lively dialog on
AG0832 - what it takes to empower leadership through technology.
Unique, No Other Product Has Accomplished
Lotus Notes & IBM, 910625
Studies, Intel, internal
Disallusioned by Technology
Change - Taking Quantum Leap
Change is Needed/Resisted, Innovation
Studies of New Technology
Evolution of Technology in Next 10 years
AP1201 - ..
AP1202 - Lotus Notes Has Some POIMS Capability
AP1203 - Studies & Investigation to Discover Useful Technology
AP1205 - Marcy said Lotus Notes might be a good candidate for supporting
AP1206 - Communication Metrics. It is plausible that IBM's $3B investment
AP1207 - should have some useful end game in mind. Current evidence shows
AP1208 - Lotus Notes does not support the "plan, perform, report" process
AP1209 - managers use, and there are no plans to enable LN to do so, ref
AP1210 - SDS 11 line 311. This reflects the complexity of the challenge,
AP1211 - rather than any lack of interest by IBM, Lotus, or its customers,
AP1212 - per IBM's support for POIMS, ref SDS 3 line 185 and finding that
AP1213 - SDS is more advanced than their existing management support tools,
AP1214 - ref SDS 3 line 202.
AP1216 - ..
AP1217 - Intel can offer hope and courage for those who are disappointed
AP1218 - and have given up trying to improve leadership through technology,
AP1219 - ref SDS 11 line 543, ref SDS 11 line 721. You can show the dreams
AP1220 - of a "paperless" office are alive, and like all new technologies
AP1221 - we are on a continuum toward that goal. SDS shows it can likely
AP1222 - be done, but like the alphabet, it needs initial disciples, people
AP1223 - who have faith in the power of knowledge and who will to reach out
AP1224 - for it. Like turning straw into gold, we can convert information
AP1225 - into knowledge to build a winning partnership between leadership
AP1226 - and technology. Intel's help is crucial to reach this goal.
AP1228 - ..
AP1229 - Dr. Landauer's book on the "Trouble with Computers" says new
AP1230 - claims must be tested, ref SDS 9 line 461. Intel can lead the
AP1231 - way by announcing at Asilomar tests along the model of PG&E and
AP1232 - like those reported in Byte magazine in the Nov 1995 issue on the
AP1233 - IAL, and cited in my letter to David on Nov 11, 1995, ref DIP 4
AP1234 - line 37. While the IAL unit has since been "reengineered," ref
AP1235 - SDS 15 line 275, Intel's goal to find useful technologies to
AP1236 - sustain and grow its markets remains.
AP1238 - ..
AP1239 - Only testing can show that technology makes it cost effective for
AP1240 - a Communication Manager to capture the record at the Division,
AP1241 - Department, Project, or Team level, or for a single executive.
AP1242 - Testing can disclose that SDS accelerates writing and linking by
AP1243 - virtue of access to knowledge managers do not presently have.
AP1244 - Without testing, concerns about not having enough time to read and
AP1245 - write and that Communication Managers are too expensive, are only
AP1246 - excuses, simply unfounded speculation under the traditional credo
AP1247 - of ignorance, fear and denial that burden all new breakthroughs.
AP1249 - ..
AP1250 - The door prize idea could support developing evidence from other
AP1251 - firms to penetrate unfounded speculation, ref SDS 26 line 419, by
AP1252 - inviting doubters to participate in a field study.
AP1254 - ..
AP1255 - Another test could be done at the academic level to evaluate the
AP1256 - prospects for lifting the capacity to think, remember and
AP1257 - communicate when, like the alphabet, children are provided these
AP1258 - skills through formal education, ref SDS 26 line 448.
AP1260 - ..
AP1261 - Marcy is unsure who at Intel should review these ideas. She
AP1262 - suggested submitting a proposal that summarizes on a single page
AP1263 - the study objectives and benefits.
AP1265 - [I will coordinate with David on studies per our discussion on
AP1266 - Jan 3, ref SDS 17 line 233, and telecon with Marcy 960327.]
Visual Aids, Overhead Projector
AS0601 - ..
AS0602 - Attendance
AS0604 - Marcy asked about the number of attendees expected and the mix of
AS0605 - industries.
AS0607 - Bill said from 80 to 120 people have attended Asilomar in the past.
AS0609 - ..
AS0610 - Attendance inducements and publicity have not yet been evaluated for
AS0611 - impact on attendance this year. Intel's presentation on future
AS0612 - technology to help solve the skills deficit and address the downsizing
AS0613 - dilemma, will draw attendance. This presents a controlled opportunity
AS0614 - to try ideas on an interested, if skeptical audience.
AS0617 - ..
AS0618 - Video Support
AS0620 - Marcy requested this support. We considered whether Intel could
AS0621 - provide it. Marcy said it would require a truck to move a large
AS0622 - piece of equipment.
AS0624 - Bill will investigate the video support issue. We need to make sure
AS0625 - well in advance of the event that this equipment is adequate to
AS0626 - support Intel's needs.
AT0401 - ..
AT0402 - Rev 0 - May 17
AT0404 - Marcy wants to meet on May 17 to review Intel's progress on developing
AT0405 - the presentation. This will be Intel's rev 0.
AT0407 - [See follow up at ref SDS 43 line 94.]
Distribution. . . . See "CONTACTS"