THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: January 1, 1998 10:59 PM Thursday; Rod Welch

Peter Drucker appeared at Forbes CEO Forum broadcast by CESPN.

1...Summary/Objective
2...Leadership with a Broader Vision
....Accounting Best Information Technology for Managers
....Communication Organize Precision Access Accuracy Like Accounting
....Knowledge Work America's Advantage
....Productivity of Knowledge Worker is Falling Using Computers
........More Information Reduces Productivity Due to Congestion
3...Leadership Critical Role of Management


..............
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CONTACTS 
0201 - Chips & Tech.                                                                                                                                                      O-00000039 0101
020101 - Mr. Morris E. Jones
020102 - Sr. Vice President

SUBJECTS
Drucker, Peter, Executive Mind Set
Leadership & Change, 930119
Executive Training, 930726
Accounting Analogy
21st Century New Realities, Not Enough Time
New Realities 21st Century, Prepare
CEO Forum Public Appearance Television Broadcast

1109 -
1109 -    ..
1110 - Summary/Objective
1111 -
111101 - Follow up ref SDS 78 4128, ref SDS 58 0000.
111102 -
111103 -
111104 -
111106 -  ..
1112 -
1113 -
1114 - Progress
111501 -  ..
111502 - Leadership with a Broader Vision
111503 -
111504 - Follow up ref SDS 61 4692, ref SDS 11 0001.
111505 -
111506 - This evening while getting setting up to configure CPU #10, I turned
111507 - on CESPN.  There was a broadcast of an event sponsored by Forbes
111508 - magazine called:
111509 -
111511 -                           ..
111512 -                          CEO Forum
111513 -
111514 - ..
111515 - The theme of this event was...
111516 -
111517 -
111518 -                 Management in the 21st Century
111519 -
111520 -
111521 -   ...which is accomplished by SDS support for...
111522 -
111524 -        ..
111525 -       The Art of Automated Management in the 21st Century
111526 -
111527 -
111528 - ...explained in POIMS. ref OF 1 1054
111530 -    ..
111531 -   Drucker says in his book on "Management responsibilities that
111532 -   business is becoming more complex and so managers must prepare to
111533 -   meet this new reality. ref SDS 10 1855
111535 -    ..
111536 -   Preparing to meet "new realities" was cited in CESPN plan to change
111537 -   organization dated 970516. ref SDS 72 8278
111539 -    ..
111540 -   Communication Metrics was cited as strategic change to prepare for
111541 -   challenge of 21st Century in CESPN report dated 971007 to HQUSACE.
111542 -   ref SDS 82 4775
111544 -    ..
111545 -   Preparing for New Realities of 21st Century was included in agenda
111546 -   for presentation to HQUSACE on 971125. ref SDS 83 3246
111548 -  ..
111549 - Peter Drucker was a featured speaker during the segment of the program
111550 - that I viewed.  He spoke for about 30 minutes, then three (3) people
111551 - joined him on the stage and asked questions about his remarks.  The
111552 - work I was doing then required more focused attention, so I could not
111553 - listen to all of the questions and Drucker's answers.
111554 -
111555 -
111556 -
1116 -

SUBJECTS
Accounting Best Information Technology for Management Double Entry B
21st Century Management CEO Forum Drucker Interview CSPAN Accounting

1504 -
150501 -     ..
150502 -    Accounting Best Information Technology for Managers
150503 -    Communication Organize Precision Access Accuracy Like Accounting
150504 -
150505 -    Follow up ref SDS 9 6Y4J.
150506 -
150507 -    Drucker commented that information technology (IT) is not very
150508 -    useful for managing, though few managers are aware and can explain
150509 -    they need connections of cause and effect derived from work
150510 -    history, most of which occurs in daily communication.  Previously,
150511 -    on 931130 review of Drucker's book showed that he feels people have
150512 -    given up on improving communication. ref SDS 10 3851
150514 -     ..
150515 -    Drucker further indicated in the interview today that the ancient
150516 -    practice of accounting remains the most powerful tool for managers
150517 -    at the end of the 20th century because in a very limited way
150518 -    accounting can accumulate, organize, and access precise information
150519 -    with alignment to original objectives and requirements, called
150520 -    "budgets,"  and double entry bookkeeping cross checks accounting
150521 -    information to verify accuracy.  Drucker indicated that in the 21st
150522 -    century principles these enduring principles must be used for
150523 -    communication in order to make information technology (IT) useful
150524 -    for the practice of management.
150525 -
150526 -        I have heard Drucker make this statement in prior events.
150528 -         ..
150529 -        On 950920 explained Communication Metrics as an information
150530 -        system to support effective accounting. ref SDS 23 2054
150531 -
150532 -            [On 990710 NSF research grant developing communication
150533 -            system based on network bookkeeping. ref SDS 85 0864]
150534 -
150535 -            [On 990803 Dan Palanza cites 600 year history of accounting
150536 -            ref SDS 86 9654]
150538 -             ..
150539 -            [On 991025 Drucker published an article in the Atlantic
150540 -            Monthly calling on technology to routinze good management
150541 -            practices by supporting cognitive science. ref SDS 87 0785
150542 -
150543 -        "Documents, Dialog and Human Memory" makes this point in
150544 -        analysis on 960620. ref SDS 70 3740,
150546 -         ..
150547 -        Power of "double entry bookkeeping is cited at ref SDS 25 1335,
150548 -        and applied to "writing" on 960405. ref SDS 67 4995
150550 -         ..
150551 -        On 960313 developed accounting analogy as "information system"
150552 -        to make good decisions. ref SDS 64 1568,
150554 -         ..
150555 -        Accounting was discussed with Intel on 960315. ref SDS 65 3420,
150556 -        and with Max Wideman on 970830. ref SDS 80 3017
150558 -         ..
150559 -        SDS design applies concept of a...
150560 -
150561 -
150562 -                         spreadsheet for knowledge
150563 -
150564 -
150565 -
150566 -
1506 -

SUBJECTS
Knowledge is Power, NWO needs Connections
Management productivity, Needs Integration
Productivity Reduced by Information
Meetings Unproductive, Need Time to Figure
Computers Reduce Management Focus on Analysis Because Attracted by Le
Technology Dilemma Unintended Consequences Information Overload
New World Order - Information Overload/Highway Implodes Enterprise Co
Knowledge Work Americas Advantage for Competing in 21st Century
Productivity Management Declined Since 1921 Peter Drucker

3811 -
381201 -     ..
381202 -    Knowledge Work America's Advantage
381203 -
381204 -    Drucker argued that America's advantage in competing with other
381205 -    nations over the next 30 to 40 years will be its lead in
381206 -    producing...
381207 -
381208 -                      knowledge workers
381209 -
381210 -       ...he gave China as an example of a country that has not
381211 -       developed a "middle manager" class.
381212 -
381214 -     ..
381215 -    Productivity of Knowledge Worker is Falling Using Computers
381216 -
381217 -    Drucker said that productivity of "knowledge worker" is down since
381218 -    1929.
381219 -
381220 -    He seemed to attribute reduced productivity to higher information
381221 -    flows.  Drucker said managers spend too much time in meetings and
381222 -    noted that sales people spend 70% of their time serving computers
381223 -    rather than serving the customer.
381224 -
381225 -        [On 990625 CEOs not executing, writing. ref SDS 84 0460 and at
381226 -        ref SDS 84 1024]
381228 -     ..
381229 -    Drucker's concern reflects analysis on 960823, ref SDS 71 2510, and
381230 -    earlier on 970919 reporting computers have not improved
381231 -    productivity. ref SDS 81 4739
381232 -
381234 -         ..
381235 -        More Information Reduces Productivity Due to Congestion
381236 -
381237 -        Concern about too many meetings is an aspect of the congestion
381238 -        problem where everybody is talking, nobody is thinking, and it
381239 -        reflects Drucker's writings reviewed on 931130....
381240 -
381241 -          1.  Congestion harms productivity. ref SDS 9 4921
381243 -               ..
381244 -          2.  More information causes communication to fail.
381245 -              ref SDS 10 2855
381246 -
381247 -        ...which prevent and even destroy understanding cause and
381248 -        effect, because human biology has "limited span of attention,"
381249 -        reported on 970829. ref SDS 79 4476,
381251 -     ..
381252 -    Drucker did not elaborate in his remarks to the CEO Forum, but his
381253 -    writings reviewed on 931130 present...
381254 -
381255 -        ...define "knowledge worker." at ref SDS 9 7720
381256 -
381257 -        ...productivity of knowledge work is quality. ref SDS 9 3416
381258 -
381259 -        ...productivity increases from reliance on knowledge work.
381260 -        ref SDS 9 1199
381261 -
381262 -        ...increasing productivity of "knowledge work" requires changes
381263 -        in job structures and organizations, ref SDS 10 1652
381264 -
381265 -        ...planning must be made an integral aspect of knowledge work
381266 -        in order to improve productivity. ref SDS 10 1092
381267 -
381268 -        ...process mix controls productivity, ref SDS 10 2562, which
381269 -        requires balancing a diversity of factors, ref SDS 10 3709,
381270 -        supported by SDS automated integration of management (knowledge
381271 -        work) processes...
381272 -
381273 -                          Plan
381274 -                          Perform
381275 -                          Report
381277 -                  ..
381278 -                 People   Knowledge   Ideas
381279 -
381280 -                      Time     Information
381281 -
381282 -        ...time impact on knowledge work, i.e., managing, is at
381283 -        ref SDS 9 8822
381284 -
381285 -        ...increased percentage of production costs attributed to
381286 -        knowledge work is analysed at ref SDS 9 4900
381287 -
381288 -        ...automated integration to perform knowledge work faster and
381289 -        more accurately is at ref SDS 9 3628
381290 -
381291 -
381292 -
3813 -

SUBJECTS
Leadership Aide
Leadership & Change, 930119
Leadership is Talking People into Doing
Leadership Writes Score While Symphony is Being Conducted Managers Wo

4206 -
420701 -  ..
420702 - Leadership Critical Role of Management
420703 -
420704 - Follow up ref SDS 61 5967.
420705 -
420706 - Drucker said that leadership is most valuable for...
420707 -
420708 -     Setting a clear mission and direction for an organization
420710 -      ..
420711 -     Deciding when to abandon an initiative, project.
420713 -      ..
420714 -     Thinking through fundamentals of work processes.  He said this is
420715 -     more important than being charismatic.
420717 -      ..
420718 -     CEO must write the "score" (script) while work is being conducted,
420719 -     which contrasts with a conductor of a symphony who directs workers
420720 -     to perform an established score.
420721 -
420722 -
420723 -
420724 -
420725 -
420726 -
420727 -
420728 -
4208 -
Distribution. . . . See "CONTACTS"